Standard Chartered Bank Complaints & Reviews

Hi, I have a big issue with billing of Standard Chartered Bank Credit Card. I got new Standard Chartered Bank in April 12. I used the card for 11 months without any issue by making the payment on or before time but unfortunately due to some internet connectivity reasons on 12 month I made payment only next day from due date which is again not an big issue. I called up customer care and they also reversed my late fee by seeing my good past payment record but they did not reversed the interest. However, I paid the total amount again and canceled my card. Even after the cancellation of Credit Card, the bill used to come with interest by Standard Chartered Bank which was naturally unacceptable. I dropped the request mails also but they were of no use for the bank. The bank is still continuing sending me the statement with Late Fee and Interest and they have reached the outstanding amount to 3, 318.46 this month which I am unable to pay without using the card. These banks are really fraud and I recommend the people not use the credit cards and if required use them very carefully as they just seek the opportunity to make a good money from consumers. It would be great if anybody can help me resolving this big issue. You can contact me at [protected] or [protected] for any query. Thanks & Regards, Vikas Tyagi

I was holding a Standard chartered Manhattan credit card ending 8235. The above referred card cancelled around a year back and all outstanding amounts paid by then. After one year, this December 2013, I have received a communication from bank that I have exceeded the card’s credit limit and charged for INR 561.80 00 as an overlimit fee & service charge. I had sent many mails to the bank’s email id i.e customer.[protected]@scb.in and clarified that the referred card had cancelled and there is no such card exists. But each time; the bank sent a mail which is not relevant to the raised query and it simply stated that “the total outstanding in your card ending 8235 is Rs.561.80”. Please resolve this issue. Regards Iyanar

Sir,

I have received a call from Standard Chartered Bank Bombay Headoffice day before yesterday at evening(04/12/2013) and yesterday at morning(05/12/2013). Yesterday a person Named Mohan Kumar from Bombay Head office calling from phone no [protected] was asking me to provide my active HDFC banks Credit card most secret CVV number to reverse back that undue payment ( Rs. 20576.82) i.e. to make it Zero. I don't understand what is going on. No body can ask that most secret number over telephone like that. It is like a criminal case.

Please confirm me the same and help me out from this situation.

Regards,
Mani

Hi,



I received a credit card from Standard Chartered Bank two years back. I have never used that card for a single moment in my life and also the card has been invalidated. They are asking me to pay Rs. 20576.82. What should I do.



Card ending 8537 is amounts to Rs.6037.68 but how it gets generated I don’t know. I have never used that card.

Account ending 7437 is amounts to Rs.14539.14.



Please help me to get rid from this horror billing. My identity are as follows:

Name: Mani Sankar Bhattacharya

Phone No: [protected]

DOB:[protected]



Regards,

Mani.

Sir/ Madam,

I am having Credit Card with no 3208 and 0698. I am not receiving the statement for payment of dues. Instead receiving the amount to be paid only without knowing whether I have used my card for the said amount or else has used it. So I request you to continue with sending the payment advice on paper along along with SMS or simply on paper only.

Yogesh Bhatnagar

My name is sudesh kotian and I m holding a lap account no :[protected]. My tenure is for 10 years and I have already completed more than 5 years with your bank . I have been a regular payer of all my emi of rs 94911. Scb did not deposit my October 2013 emi cheque of rs 94911, in fact I had callled to ask why it is not debited, they said no it's fone so i left it, u can check my bank account had enough funds for emi . But on 29/11/13 SIPRA from scb called me from [protected], this is her direct number and she callled my wife and started arguing with her, my wife gave her my number and than I spoke to her, I explained her what happpend and told her it was mistake from your end and for this I want a email letter from your side stating the reason of why my emi did not clear on this day .she clearly told me that we did not deposit the cheque coz there was some alteration in the cheque, I told her u are contacting me after 45 days, in the mean time my Nov 2013 emi also got cleared . So she promised me that she will email me the letter stating the reason of emi not greeting cleared . She told me first u give dd of 94911, and than she will mail immediately, I prepared the dd in a couple of hours and she got it colllected, today on 2/12/13 my wife callled her to ask about the email, she told my wife no she can't give this letter, I felt sooo cheated by sipra, since morning I callled her 20 times she is not picking up my callls, I m reallly upset on this behaviour from scb employees SHIPRA ([protected]) . Because of this I will be changing my lap account to some other bank soon . Want u to take some strict action against shipra, waiting for ur reply and a email from ur side, my email id is [protected]@Yahoo.com

My Name is Basavaraj Kittali, credit card holder, Number: [protected] of the standard charted bank Platinum The Inner Circle, I had taken samsung grand mobile phone on credit card on monthly EMI of Rs 3006, I am paying the EMI regularly well before the due date. Due to some reason i paid the due amount exactly on due date which was 16th Oct 2013, I made payment on 16 Nov 2013 which is due date Ref no: MHDF[protected] Transaction number: [protected] When i received the statement i received i was shocked to see the following interest rate: Late charges Rs 500 Intrest Rs 234.16 Service tax Rs 90.74 Totally i have been duped of Rs 831.40 Please help me to get my hard money back and justice. Please Note: I have attached my documents of my bank statement and standard chartered bank statement, Both are highlighted. Thanks & Regards Basavaraj Kittali

I Was using a credit card [protected]. For the above mentioned credit card # xxxxx7106, I did a settlement in September 2013 (Ref Letter No. NDR[protected] and made a payment of 25865.00 to close the account. However in my latest CIBIL report the account is shown as Written Off. Can you please check and update the status of the account ASAP. Thanks, Gaurav Saxena

SCB create a wrong bill against my credit card and also not send the statement of that. When I asked customer care they send the duplicate bill and also the statement with late fee charges. Several time (almost 35 mails & 10 calls) I communicated for the same but no satisfactory result I am getting. The pathetic service I am getting from them and my life has been horrible for this, every month they send statement with increased amount. The funny things are they told me, they called my mobile but I always say please call me later or not picked up the phone. Its extreme thing of The customer executive behavior also pathetic they don't have the manners / ethic. Now they are saying if I will not pay the money they will take the legal action and also black milling I WOULD REQUEST ALL OF YOU DON'T GO FOR SCB CARD, IF YOU WANT PEACEFUL LIFE AND IF ANYONE HAVING PLEASE DISCONTINUE (You don't know when they will start blood sucking) If any SCB employee read this, please cascade this information to higher authority or else please share the email address for your boss or super boss, I need to send mail to them

I am holding a standard chartered bank inner circle platinum credit card with /removed/ this no. and I had taken a loan against credit card and as per my convenience and also by bank latter loan interest rate is 1.6% per month but they charged to me more . I had sent many mail to on card, [protected]@scb.com and also on head.[protected]@scb.com but they reply me that only my loan detail and condition not try to look into the matter.

And now i am tired this kind of exercise.

Kindly provide me an right resolution.

This is regarding Standard Chartered Credit Card which was issued to me on many wrong commitments.Exectuive from local DSA located in Manimajra, Chandigarh.Agent when fill my form, promise that sir i[censored] apply Card u'll get life time free card without Annual & joining fee + no extra transaction charges on any transaction, but u need to spend for 5000/- in 1st month.As I recvd Card I fullfill terms.I was shocked when I received my 1st Statement.It was showing Joining fee + charges on every transaction.I gave same complaint to Standard customer care.I told them to cancel my card and cofirm me my actual spends which I'll pay.Bank takes almost 1-2 months to revert and inbetween I was recvd regular call bank for payment.Everytime I explain my same query to them but no positive response.finally I contact Senior of Bank and explain my query. He reverted on my query & told me to pay my actual spends, which I paid immediately after call.Now problem starts in this time spam.Bank levied me with LPC, Interest charges.Now my request is that when I already inform bank that u have cheated me, I don''t want to contine with u I'll only pay my actual outstanding rest u reverse and they accepted also that we'll reverse Now everyday they are calling me and harrasing me that I have a outstanding which includes LPC, Interest charges etc.Kindly help me out to settle the same I don't have any outstanding on my side also I'm not going to pay anything.So please contact and inform Bank not harrse me. I'll be highly greatful for same

This complaint is regarding 1). Non reciept of redemption item which are NOT recieved from last three months 2). Non reciept of titanium card from last two months but bank is not taking effective measures to solve the complaint. Kindly go through following for understanding the history of communication between customer and bank/customer care for above matter ===>FIRST COMPLAINT 02/09/2013 : ===>Customer Expectation :- To resolve the complaint and get his mentioned redemption items on time ===>Actions on the complaints :- Following communications/complaints have been made at https://ibank.standardchartered.co.in/nfs/ibank/compose_mail_entry.htm?r=03E7C5A...⇄ during the course of time but still the issue is NOT solved. Everytime same reply is given """The processing of the said request is taking a little extra time than anticipated. However, we would revert to you with our resolution shortly.""" Arnd 20-25 online complaints and called the customer care couple of times. But no output. Recieved callback from customer care 4-5 times, they verify my details and complaint details and then do not revert back with solution. Hence Actully nothing is happening. ===>RESPONSE FOR LATEST COMPLAINT customer.care Nov 12 (6 days ago) to me Ref : 11/13/053391/SP/CRD Dear Mr. Shah, This is with reference to your recent communication with us. We understand from your communication that you had placed the request against M/s. Book My Show Gift Voucher for Rs. 150.00 and had not yet received the same. We request you to visit our website and you can go to Order History and can view the e-voucher code. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Revathy R Officer - Customer Care === AND === customer.care Nov 14 (4 days ago) to me Ref : 11/13/065385/SP/CRD Dear Mr. Shah, This is with reference to your communication regarding your card account. We have received your complaint regarding non-receipt of gift voucher towards redemption. Based on your complaint, we had initiated investigation and found that the gift voucher has been delivered at your mailing address on August 08, 2013. We request you to confirm on the same. If you still not in receipt of the gift voucher, we request you to revert us to check and do the needful. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Unnamalai Officer - Customer Care ===>CURRENT STATUS ============= 1. Redemption items A) Dr Morepen item I raised First Complaint 02 Sept 2013 Bank replied 14 Nov 2013 Taken > 2 months to give information According to Bank... Item delivered on 08 Aug 2013 to someone n somewhere Sorry i can not track/search 3 months old courier... But if Bank can plz track it and deliver I have NOT recieved any such item. B) Bookmyshow vouchers - Bank told the path in your response from where to get the vouchers. There, it says " Expiry 25/09/2013 " Bank responded on 12/11/2013 Why have given expired coupons ???????? 2. Please provide status of my titanium card delivery which is pending from 2 months.. ??????? ===>REQUEST ======= Kindly take some action on such type of irresponsible behaviour of the bank so that they stop harassing customer in such a manner and Bank should not fool around and should fulfill their commitments of providing quality services to the customers timely and effectively. Moreover please deliver my things as early as possible.

Need help. Since 4 days I am requesting NOC letter on my cancelled Standard Chartered credit card, but not getting any reply & responce from Standard chartered bank. When I call Standard chartered bank customer care they're tellling they don't have my cancelled credit card details & will take some time for giving responce without any acknowledgement / reference number for my request call. Please let me know is there...

there is very poor service by standard charterd bank

as what ever its executive promised they failed to do so

no proper response in bank branch

no proper information given by customer care

since last six months i am faceing a horrible situation

i strongly request you to take necessary action .

Prakash

SCB charges a switch fee for reducing the interest rate, this would be about .25% of the outstanding loan amount. The burden of interest itself is so huge at times that making a payment of switch fee does not seem to make sense. The bank needs to work with the customers thus enabling them to continue paying the EMI despite the inflation and market scenario. Case in point - the margin %age when I signed up was too high, and over period of time and with the regularity of payments and other factors, like the base rate the margin rate too should vary and have flexibility based on customer payment patterns etc. A fee to fix the margin rate is unjust and should be waived off.

I want to transfer my loan out of SCB to State Bank of Mysore. State Bank is requesting for either attested copies of the originals or a orignal verification appointment for their legal team. SCB is refusing both and is instead issuing plain copies of the originals. I dont think any bank is going to approve large loans based on just plain copies. I believe a original verification is an idustry norm and disappointed that SCB is unfairly refusing this important process.

I have made settlement for my credit card and payed all the amount as per the letter provided by bank. After that I am repeatedly following up for no dues letter but they are not providing the same. I do have all the mail communication and settelment letter with me. Name Ayan Bhattacharya Standard chartered bank manhattan platinium credit card.

I saw a dispute online transaction in my standard charted credit card ending 9082. I have not done any purchase in the online website WWW.ATU.DE WEIDEN but standard charted bank is quoting that transaction was done by me without proper evidence. I need the bank to provide proper details like invoice, etc, to prove that I have done the transaction. Amount was around 14k, which was huge. Please let me know how to solve the issue.

I have been Using the Standard chartered Credit card of the number given above since last three years.Before One and half year in the month of June-12, some wrong amount was debited on my statement. I have complained regarding that wrong amount through mail and through customer care number also. But the same problem was not ressolved and caried forward to subsequent month by accumulated with intrest and penality. My above card is expired on Sept-13 and Now I am intrested for any settlement of the said amount and wants to close it for all. Please help me in this regard. Regards

Hello, My Name is Nitin, I am using one Standard Chartered Super Value Titanium Credit Card, As per offer available on my card, I did some transaction for electricity bill payment ( Torrent Power - Ahmadabad ), But there is no cash back given for the transactions. I did two transaction and both time there is not cash back given by the Credit card company. I tried to contact customer Care also, but not able connect with them. Please help me to resolve my problem on ASAP basis. Thanks Nitin +[protected]