Standard Chartered Bank Complaints & Reviews

Before 1 1/2 year, I purchased a Royal Sundaram Insurance Policy thru my Platinum Credit Card of Standard Chartered Bank where they offered me 24 Month EMI option(finance option). They had informed me over phone that I can surrender the policy at any time during this period and the refundable amount will be credited to my CC account as per policy terms. Now in September 2013, I called Standard Chartered Customer Care and asked to register my request for surrender of Royal Sundaram Policy. Accordingly M/s Royal Sundaram closed my policy by end of Sept and i had received credit of Rs. 3, 436.00 during end of Sept-13. It means the policy was closed. But still M/s Standard Chartered Bank is debiting me EMI amount + interest + overdue charges and as on date that amount is Rs. 3, 206.57 And now they are pressurizing me for payment of Rs. 3, 206.57 immediately. In addition to this, they have charged me Rs. 5, 653.93 which was debited to my Credit Card account on 29.11.2013 whereas my card due date is 22nd or 23rd of every month. But they are saying that this is also overdue. And now they are pressurizing me to pay Rs. 5, 653.93 immediately. I registered complaint against both the issues when i came to know thru sms that my due date is crossed & i need to pay the overdue amount immediately. They should waive both the debited amounts (which i already paid) of Rs.5, 654.90 + Rs. 3, 206.57 by deducting refund against Policy surrender value (Rs. 3, 436.00). Also they should not charge me any further overdue charges for these issues.

SC Bank has repeatedly kept on charging late fee charges on my credit card. In Nov 2013, I called customer care to ask for the minimum amount payable by me. I was informed that if I pay 2500 INR by 23 Nov 2013, I will not be charged for any late fee. Now, to be on the safer side, I deposited 4000 INR ( online) on 20 Nov itself just to ensure that the amount gets credited within the timeframe. Then, to my surprise, when the statement is generated on 04 Dec 2013, SC Bank has charged 500 INR as late fee. There have been numerous email communications with the Bank authorities, Nodal Officers, Principal Nodal Officers. But the bank repeatedly writes the same pre- framed sentences just with a different set of words each time. Again, to avoid further late charges, I have paid 5000 INR today on 23 Dec 2013, But I will not keep silent on this. will take this issue to the highest level possible. Request consumer court to please help in this regards. Dharmesh Verma [protected] [protected]@yahoo.co.in

Dear Sir, This concern/complilant is related my StandardChartered Bank CreditCard statements 15th NOV-2013 & 15th DEC-2013. As per 15th Nov'2013 statement, I need to pay the outstanding of INR. 11, 839.11 by 2nd of Dec 2013 which I paid on the same day through Standard Chartered Bank Online Payment site. I used my ICICI Bank for this payment. The amount got debited from my ICICI bank after this payment process. Now, I received the latest CreditCard statement dated 15th Dec 2013 where it has been mentioned around INR 700 for late payment, INR. 309.52 for Interest and INR. 127.88Service Tax & Cess 12.36%. In total INR.1137.40 has been charged extra. Simultaneously, they are showing the payment made date was 2nd Dec 2013 against above said outstanding (INR.11839.11) as 'Online Payment' - INR. 11, 840.00. Then, I talked to Standard Chartered Bank Customer Care and tried to know the reasons behind these extra charges. They were telling about the online payment that I made on 2nd Dec 2013 was received on 5th Dec into their accounts hence; they levied these extra charges. Hereby, my concern was when I made the online transfer to the CreditCard (i.e. also through their payment gateway through their online site), the respective amount got debited from my ICICI bank account. In otherwords, the amount got transferred from my account. As per the guidelines stated on their statement, I need to clear my outstanding amount by 2nd Dec 2013 that was what I cleared on same day. Now, my concern was, why should I pay all these extra charges when there is a delay in their payment gateway. Is it something customer has to take care of their payment gateway delays? Should customer bound to bear the extra costs which were incurred due to the delays from bank end? Is RBI set this kind of guidelines against the customer? The respective Call Log details were captured with Ref No.[protected] with Standard Chartered Bank Customer Care. Please clarify my concern if something really odd from myend OR do the needful ASAP. Thanks in advance. Regards, Krupa

Dear Sir, With reference to the above PL 49534033. I have sent Lot of mails like the to customer care also. But i did not get any reply. So requesting to register a complaint on the issue and help me to clear the Due, Ganesan. [protected] Mails. shaik.[protected]@sc.com customer.[protected]@sc.com With reference to the tely. talk had Mr. David. I am sending detail. Dear sir. I have got a letter that the due of Rs27651.41, Dt 9th oct.2013. From the same day i have sent lot mails called your[protected]. Today only i got the right detail from Mr. David., Thank to Him.to give your mail id. As per my account only the due is TWO emi of Rs11651/ This is happened that during migration time from B.B to Sc bank the ECS did not come. So it is not my fault. So requesting you to waive the late payment charges and interest and permit me to pay only Two emi of Rs23302. Confirm where i have to sent the cheque. Or confirm the possibilities of making online payment. Give me the detail of Mail address so that i can send the chque. Thanks. R.Ganesan [protected]

Please read my complaint carefully as my problem is when you go to credit card and register for verified by visa transaction it will redirect to a login page however if you click on forgot password then it asks for 4 detail,
(https://cardsecurity.standardchartered.com/vpas/scb/enroll/index.jsp?locale=en_...⇄
1 card number
2 expiry date
3 birth date
4 cvv number,
After filling this information it redirects to a new page where you can change your password, my issue is that there is no security added as this 4 details can be have by anyone, its not even asking for credit card pin / otp .
Please reply accordingly as i know how to register my card and how to do transactions, If you can't provide an additional security on that then you are allowed to close my card relationship.

Dear Sir, I am to inform that I had taken a Standard Chartered Credit Card having no. [protected] in 2004 with limit of Rs. 24, 488, which was written off on 2009. However, the CIBIL report is showing overdue as Rs. 10, 979, whereas the written off status is shown as 'written off'. I had made full and final settlement with the bank whereby they had issued a No Dues Certificate also to me, but, the same is shown as overdue in account. This causing my CIBIL score to be effected and low. Kindly please instruct the bank to remove the amount from 'overdue' and show as nil as shown by other Banks. regards, Saikat Bardhan

Close to 2 years back, I received a call from Standard Chartered agent asking to go for SC Credit Card. They promised me one of the cards and explained the features followed by picking up my documents. When I received the card it was a different card and no features were there as explained to me when they called. I immediately reached out to them at customer care and gave piece of my mind and asked them to terminate the card immediately and I destroyed the card at my end. Now after one and a half year I receive a statement asking for renewal fees and they have started applying charges (interest charges) on renewal fee when I never actually had that card or used it and even they said they have cancelled it. I daily receive a message your card payment overdue on card ending 3394 when I don't even have the card. I would like to sue Standard Chartered Bank for Fraud case to clients and trying to seek money at expense of spoiling my credit rating. Sachin Gulati Mob# [protected]

Before 1 1/2 year, I purchased a Royal Sundaram Insurance Policy thru my Platinum Credit Card of Standard Chartered Bank where they offered me 24 Month EMI option(finance option). They had informed me over phone that I can surrender the policy at any time during this period and the refundable amount will be credited to my CC account as per policy terms. Now in September 2013, I called Standard Chartered Customer Care and asked to register my request for surrender of Royal Sundaram Policy. Accordingly M/s Royal Sundaram closed my policy by end of Sept and i had received credit of Rs. 3, 436.00 during end of Sept-13. It means the policy was closed. But still M/s Standard Chartered Bank is debiting me EMI amount + interest + overdue charges and as on date that amount is Rs. 3, 206.57 And now they are pressurizing me for payment of Rs. 3, 206.57 immediately. In addition to this, they have charged me Rs. 5, 653.93 which was debited to my Credit Card account on 29.11.2013 whereas my card due date is 22nd or 23rd of every month. But they are saying that this is also overdue. And now they are pressurizing me to pay Rs. 5, 653.93 immediately. I registered complaint against both the issues when i came to know thru sms that my due date is crossed & i need to pay the overdue amount immediately. They should waive both the debited amount of Rs.5, 654.90 + Rs. 3, 206.57 and i will pay Rs. 3, 436.00 to Standard Chartered Bank amount as they financed me the total amount of insurance policy. Also they should not charge me any further overdue charges for these issues.

Sir/Madam Kindly see this matter all in the trailing mail record pending from one month and till date no proper responce. Inderpal Singh [protected] -- On Tue, 10/12/13, Inderpal Singh <[protected]@yahoo.com> wrote: From: Inderpal Singh <[protected]@yahoo.com> Subject: Re: Your recent communication with us (KMM15940751V84278L0KM)> To: "Card Services" <card.[protected]@sc.com> Date: Tuesday, 10 December, 2013, 5:06 AM Dear Sir/Madam, My request with the reference no -[protected] provided by your Customer Care is still pending the first mail was drafted on 12 November, 2013, 5:41 AM and you are unable to resolve this matter till date. I had already cleared in my previous mail that Rs-561.44 as Dishonor Charges will be only paid only after the reason of dishonor is cleared from the scan copy which is to be provided by you as in the trailing mail and further other delay charges does not makes any sense, Today even after one month after my first mail Standard Charted bank is unable to provide the documents itself raise doubt the reason of dishonor, my SBI branch Manager given has the reason of dishonor is different as yours and this can only be verified after scan copy of the reason provided by SBI is seen. Kindly resolve this matter on priority basis as further delay is making me restrict to use this card .Further delay in my matter will force me to move in to another level of complaint so resolve it ASAP. Regards Inderpal singh [protected][protected]---- > On Wed, 20/11/13, Inderpal Singh <[protected]@yahoo.com> > wrote: > > Subject: Re: Your recent communication with us > (KMM15940751V84278L0KM) > To: "Card Services" <card.[protected]@sc.com> > Date: Wednesday, 20 November, 2013, 11:47 AM > > Sir, > I had send all detail in my first mail and you can get > cheque detail from your own CRM but as your mail > I am providing you the detail - Cq No-367982 of SBI > -DELHI.kindly resolve this issue ASAP and provide the > photo > copy of my Cheque and the bank remark slip copy so I can > know the actual reason of dishonor of my cheque as per my > branch i have been told the reason of dishonor as the > condition of the cheque not proper. > rgds > Inderpal singh Banga >[protected][protected]---- > On Wed, 20/11/13, Card Services <card.[protected]@sc.com> > wrote: > > Subject: Your recent communication with us > (KMM15940751V84278L0KM) > To: "Inderpal Singh" <[protected]@yahoo.com> > Date: Wednesday, 20 November, 2013, 7:35 AM > > > Ref : 11/13/071723/SP/CRD > > Dear Mr. Banga, > > This is with reference to your e-mail dated November > 16, > 2013 . > > At the outset, we regret the delay in our response. > We > thank > you for the cooperation and patience extended in the > interim. > > We understand from your communication that you wish > to > avail > the returned cheque of Rs.1, 016.00. > > As requested, we have forwarded your request to the > concerned department, however we are unable to > process > your > request as we require the cheque number. > > Hence we request you to revert with the confirmation > of > the > cheque number and details for us to cheque and do > the > needful. > > > Assuring you of our best services always, > > Yours sincerely, > > On behalf of Standard Chartered Bank > > Suganya S > Officer - Customer Care > > We would like to know whether you are satisfied > with > this e-mail interaction. > Please click on the following link to provide your > feedback. > https://forms.online.standardchartered.com/public_website/india/e-survey/ > > > Please do not disclose your PIN/One Time Password > (OTP > ) to anyone. Standard Chartered Bank will never call > or > send > SMS/emails asking for such details. If you receive an > OTP > without request, please intimate the bank > immediately. > Login > to Online Banking through our secured website > > For more details on our complaint management policy > and > Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html > > Standard Chartered Bank is committed to making your > banking > with us a pleasant experience and values your > feedback: > > Visit Us : www.standardchartered.co.in > Write > to Us : customer.[protected]@sc.com > > You can write to us at Standard Chartered Bank, > Customer > Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or > reach > our > Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html > > > > > Original Message Follows: >[protected]---- > > sir, > kindly resolve the matter in the trailing mail.my > details > are, > INDERPAL SINGH BANGA > Card No-[protected] > Mob No-[protected] > > My I.D. is registered with you all details can be > find > out.I have been told that you are unable to find out > my > detail. > > rgds > Inderpal > >[protected][protected]---- > On Tue, 12/11/13, Inderpal Singh <[protected]@yahoo.com> wrote: > > Subject: Re: Your eStatement for Nov is now > available. > Ref:<E[protected]-2> > To: card.[protected]@sc.com, > Global.[protected]@sc.com > Date: Tuesday, 12 November, 2013, 5:41 AM > > Dear Sir, > After telephonic conversation with the customer care > this > mail is draft my reference no -[protected], My Bank > Cheque > was > dishonor as a result I had deposited the same amount > before > the last date but due to Cheque dishonor Rs-500 as a > penalty > was imposed on me, as a request kindly provide > photocopy of my Cheque along with remark slip copy > from > the > bank to know the reason . I have been told by my > bank > manager that the reason for dishonor of the cheque > was not > in good condition so the cheque was dishonor. As > customer > this is my Right to known the facts so this is > required > kindly provide the same ASAP . > Thanks and regards > Inderpal Singh Banga > [protected] > > > On Fri, 8/11/13, Global.[protected]@sc.com > <Global.[protected]@sc.com> > > wrote: > > Subject: Your eStatement for Nov is now > available. > Ref:<E[protected]-2> > To: [protected]@YAHOO.COM > Date: Friday, 8 November, 2013, 3:43 PM > >

Hi, I have a big issue with billing of Standard Chartered Bank Credit Card. I got new Standard Chartered Bank in April 12. I used the card for 11 months without any issue by making the payment on or before time but unfortunately due to some internet connectivity reasons on 12 month I made payment only next day from due date which is again not an big issue. I called up customer care and they also reversed my late fee by seeing my good past payment record but they did not reversed the interest. However, I paid the total amount again and canceled my card. Even after the cancellation of Credit Card, the bill used to come with interest by Standard Chartered Bank which was naturally unacceptable. I dropped the request mails also but they were of no use for the bank. The bank is still continuing sending me the statement with Late Fee and Interest and they have reached the outstanding amount to 3, 318.46 this month which I am unable to pay without using the card. These banks are really fraud and I recommend the people not use the credit cards and if required use them very carefully as they just seek the opportunity to make a good money from consumers. It would be great if anybody can help me resolving this big issue. You can contact me at [protected] or [protected] for any query. Thanks & Regards, Vikas Tyagi

I was holding a Standard chartered Manhattan credit card ending 8235. The above referred card cancelled around a year back and all outstanding amounts paid by then. After one year, this December 2013, I have received a communication from bank that I have exceeded the card’s credit limit and charged for INR 561.80 00 as an overlimit fee & service charge. I had sent many mails to the bank’s email id i.e customer.[protected]@scb.in and clarified that the referred card had cancelled and there is no such card exists. But each time; the bank sent a mail which is not relevant to the raised query and it simply stated that “the total outstanding in your card ending 8235 is Rs.561.80”. Please resolve this issue. Regards Iyanar

Sir,

I have received a call from Standard Chartered Bank Bombay Headoffice day before yesterday at evening(04/12/2013) and yesterday at morning(05/12/2013). Yesterday a person Named Mohan Kumar from Bombay Head office calling from phone no [protected] was asking me to provide my active HDFC banks Credit card most secret CVV number to reverse back that undue payment ( Rs. 20576.82) i.e. to make it Zero. I don't understand what is going on. No body can ask that most secret number over telephone like that. It is like a criminal case.

Please confirm me the same and help me out from this situation.

Regards,
Mani

Hi,



I received a credit card from Standard Chartered Bank two years back. I have never used that card for a single moment in my life and also the card has been invalidated. They are asking me to pay Rs. 20576.82. What should I do.



Card ending 8537 is amounts to Rs.6037.68 but how it gets generated I don’t know. I have never used that card.

Account ending 7437 is amounts to Rs.14539.14.



Please help me to get rid from this horror billing. My identity are as follows:

Name: Mani Sankar Bhattacharya

Phone No: [protected]

DOB:[protected]



Regards,

Mani.

Sir/ Madam,

I am having Credit Card with no 3208 and 0698. I am not receiving the statement for payment of dues. Instead receiving the amount to be paid only without knowing whether I have used my card for the said amount or else has used it. So I request you to continue with sending the payment advice on paper along along with SMS or simply on paper only.

Yogesh Bhatnagar

My name is sudesh kotian and I m holding a lap account no :[protected]. My tenure is for 10 years and I have already completed more than 5 years with your bank . I have been a regular payer of all my emi of rs 94911. Scb did not deposit my October 2013 emi cheque of rs 94911, in fact I had callled to ask why it is not debited, they said no it's fone so i left it, u can check my bank account had enough funds for emi . But on 29/11/13 SIPRA from scb called me from [protected], this is her direct number and she callled my wife and started arguing with her, my wife gave her my number and than I spoke to her, I explained her what happpend and told her it was mistake from your end and for this I want a email letter from your side stating the reason of why my emi did not clear on this day .she clearly told me that we did not deposit the cheque coz there was some alteration in the cheque, I told her u are contacting me after 45 days, in the mean time my Nov 2013 emi also got cleared . So she promised me that she will email me the letter stating the reason of emi not greeting cleared . She told me first u give dd of 94911, and than she will mail immediately, I prepared the dd in a couple of hours and she got it colllected, today on 2/12/13 my wife callled her to ask about the email, she told my wife no she can't give this letter, I felt sooo cheated by sipra, since morning I callled her 20 times she is not picking up my callls, I m reallly upset on this behaviour from scb employees SHIPRA ([protected]) . Because of this I will be changing my lap account to some other bank soon . Want u to take some strict action against shipra, waiting for ur reply and a email from ur side, my email id is [protected]@Yahoo.com

My Name is Basavaraj Kittali, credit card holder, Number: [protected] of the standard charted bank Platinum The Inner Circle, I had taken samsung grand mobile phone on credit card on monthly EMI of Rs 3006, I am paying the EMI regularly well before the due date. Due to some reason i paid the due amount exactly on due date which was 16th Oct 2013, I made payment on 16 Nov 2013 which is due date Ref no: MHDF[protected] Transaction number: [protected] When i received the statement i received i was shocked to see the following interest rate: Late charges Rs 500 Intrest Rs 234.16 Service tax Rs 90.74 Totally i have been duped of Rs 831.40 Please help me to get my hard money back and justice. Please Note: I have attached my documents of my bank statement and standard chartered bank statement, Both are highlighted. Thanks & Regards Basavaraj Kittali

I Was using a credit card [protected]. For the above mentioned credit card # xxxxx7106, I did a settlement in September 2013 (Ref Letter No. NDR[protected] and made a payment of 25865.00 to close the account. However in my latest CIBIL report the account is shown as Written Off. Can you please check and update the status of the account ASAP. Thanks, Gaurav Saxena

SCB create a wrong bill against my credit card and also not send the statement of that. When I asked customer care they send the duplicate bill and also the statement with late fee charges. Several time (almost 35 mails & 10 calls) I communicated for the same but no satisfactory result I am getting. The pathetic service I am getting from them and my life has been horrible for this, every month they send statement with increased amount. The funny things are they told me, they called my mobile but I always say please call me later or not picked up the phone. Its extreme thing of The customer executive behavior also pathetic they don't have the manners / ethic. Now they are saying if I will not pay the money they will take the legal action and also black milling I WOULD REQUEST ALL OF YOU DON'T GO FOR SCB CARD, IF YOU WANT PEACEFUL LIFE AND IF ANYONE HAVING PLEASE DISCONTINUE (You don't know when they will start blood sucking) If any SCB employee read this, please cascade this information to higher authority or else please share the email address for your boss or super boss, I need to send mail to them

I am holding a standard chartered bank inner circle platinum credit card with /removed/ this no. and I had taken a loan against credit card and as per my convenience and also by bank latter loan interest rate is 1.6% per month but they charged to me more . I had sent many mail to on card, [protected]@scb.com and also on head.[protected]@scb.com but they reply me that only my loan detail and condition not try to look into the matter.

And now i am tired this kind of exercise.

Kindly provide me an right resolution.

This is regarding Standard Chartered Credit Card which was issued to me on many wrong commitments.Exectuive from local DSA located in Manimajra, Chandigarh.Agent when fill my form, promise that sir i[censored] apply Card u'll get life time free card without Annual & joining fee + no extra transaction charges on any transaction, but u need to spend for 5000/- in 1st month.As I recvd Card I fullfill terms.I was shocked when I received my 1st Statement.It was showing Joining fee + charges on every transaction.I gave same complaint to Standard customer care.I told them to cancel my card and cofirm me my actual spends which I'll pay.Bank takes almost 1-2 months to revert and inbetween I was recvd regular call bank for payment.Everytime I explain my same query to them but no positive response.finally I contact Senior of Bank and explain my query. He reverted on my query & told me to pay my actual spends, which I paid immediately after call.Now problem starts in this time spam.Bank levied me with LPC, Interest charges.Now my request is that when I already inform bank that u have cheated me, I don''t want to contine with u I'll only pay my actual outstanding rest u reverse and they accepted also that we'll reverse Now everyday they are calling me and harrasing me that I have a outstanding which includes LPC, Interest charges etc.Kindly help me out to settle the same I don't have any outstanding on my side also I'm not going to pay anything.So please contact and inform Bank not harrse me. I'll be highly greatful for same