Standard Chartered Bank Complaints & Reviews

I had an salary/savings account[ac:[protected]] with Standard Chartered Bank from 2006 to 2007 after which the account has got deactivated due to insufficient balance.But Currently I need the Statement for those periods[2006 to 2007].When I approached the Branch[RK Salai,Chennai] there was no proper response and they are saying the process to get the statement is difficult and ignored me.
Initially they said I can get the Statement by paying an amount 150INR by cheque for each Quarter. But Suddenly when I went to the branch they said that it is not possible and I have to go to Parrys Branch and meet the BM. Is it not my right to get my information.It is very much needed for me to submit for my employment verification.I am totally stressed and disturbed as there is a danger of loosing a Job or abroad opportunity.Please help and do not ignore it as another email.Atleast I am their Ex-Customer.Expecting a positive reply

TO,
THE MANAGER
CREDIT CARD DEPT.

SUB: CANCELLATION OF CREDIT CARD.
OR
REVERSAL OF ANNUL FEE.

RESPECTED SIR,
I am having credit card of your bank Gold Rewards [protected] I request to cancel the annul fee or cancel my credit card.
Thank you,
DEVENDRA RAJPUROHIT
[protected]

Dear Sir/madam

I have a credit card for STANDARD CHARTED BANK CREDIT CARD. I HAVE NEVER REQUESTED FOR THE SAME. AT THE TIME OF ISSUE BANK ASSURE ME THAT CARD IS LIFETIME FREE CARD AND NO ANNUAL FEE. AS PER STANDARD CHARTED BANK, THERE WILL BE NO SERCHARGE AT ANY PERTOL PUMP. I HAVE TO STOP SHOPPING ON THAT CARD DUE TO CHARGING OF SERCHARGE ON CARD. BUT AFTER FEW MONTHS SUDDENY I RECEIVED A BILL FOR APPROX. 1200.00 WHICH WAS STATING RS. 899.00 + PENALITIES FOR LATE PAYMENT. WHEN I TRY TO CONTACT ON STANDARD CHARTED BANK, NO BODY ATTEND MY PHONE AFTER HALF AN HOUR AND I FORCELY DISCONNECT THE PHONE DUE TO SOME IMPORTANT CALLS IN MY MOBILE PHONE. THEN I CAMPLAIN THROUGH MAIL, THE BELOW REPLY WAS FROM THE BANK

[protected] Forwarded message[protected]
From: head.service <head.[protected]@sc.com>
Date: Thu, Mar 7, 2013 at 6:28 PM
Subject: Auto Response from Standard Chartered Bank (KMM12940643I15977L0KM)
To: JAGJIT SINGH <[protected]@jaybeetransformers.com>


Ref No: 03/13/029261

Dear Valued Customer,

We thank you for writing to us.

We assure you that your mail is important to us and the same is being given the
due attention it deserves. Our dedicated resources are eager to resolve your
query / concern and endeavour to get back to you on this within 7 working days.

We solicit your patience and understanding in the interim period.

Assuring you of our best services always,

Yours sincerely,

Standard Chartered Bank

I DEPOSITED THE AMOUNT OF RS. 1500.00 DUE TO SAVE MY CIBIL RECORD ON SAME DAY. BUT ON 19.03.2013, I RECEIVED A COMPUTERISED CALL FOR NON PAYMENT. WHEN I CHECK MY BILL IT WAS 190.00. PLEASE CONFIRM CUSTOMER IS FOOL IF THEY ARE PAYING AS PER UNNECCESSORY BILL PAYMENT. BANK RESPONE IS ZERO. AFTER SEEING SUCH TYPE OF SERVICE I DESTROYED THE CARD.

YOU ARE REQUESTED TO KINDLY REFUND MY RS. 1690.00 (RS. 190.00 IS PAYING TODAY) WHICH WAS PAID DUE TO FRAUD OF BANK AND PENALIZE THE BANK FOR THE SAME TO AVOID SUCH TYPE OF SERVICE WILL BE HAPPENS TO ANYONE.

REGARDS

Hi,

I had taken Card Enhancement Pack(CEP) as requested by Insurance team from Standard Chartered Bank. At least 10 times they called me up to take the pack. While taking the pack it is confirmed that if it won't be utilized money would be refunded as per the policy. I had taken the CEP around Apr 2011 and I didn't get any chance to use it. As per the policy I have already cancelled for current year and asked for the last year refund amount (Ref:[protected] Dt:15 Feb). Soon I had sent CEP pack to your Bangalore address as mentioned by Customer care Executive (Courier: DTDC CNno: P[protected].
I keep calling about the status of refund amount since March 2012, but every time got bad response.

When I called on 6th Apr 2012, Asha Ilangovan told me that it was sent to Out bound team, I would be getting status of the same soon.(Refno[protected] Dt:6th Apr)
I didn't get any response, waited with so much of patince.
When I called again on 13th Apr 2012, Vimal Kumar told me that it was sent to Insurance Team, I would be getting status of the same in 14 days.(Complaint no[protected] Dt:13th Apr)
I didn't get any response, waited for 1 month.
I called on 15 may 2012 to Customer care and escalated the complaint, Divya Menon picked up and transferred to Shantini- Credit card Floor manager, Bangalore.
I was told by Shantini that i would be getting response within 3 working days. (Reference: 161956)
I am fed up with the service providing to Customer. I lost confident on Standard Chartered Bank completely. Initially i referred many of my colleagues to choose your bank as their savings bank, but now i am no more telling this.

Here are details of my account
Name: Gnaneshwar Mysari
My Account No: [protected]
Mail id: gnani.[protected]@gmail.com
Ph: [protected]

Please help me for refund amount.

Hi,

I got a call from SCB and they promised me to give a Manhattan Credit Card with some offers promised.I told that i am not interested in credit card but if you can give me the card with the said offer then only i will accept it.The person promised and gave 100% assuarnce on the offers committed. But i got a lower card i.e Titanium card. When i got the card, i went through the terms & condition and found that it does not have the offers promised to me. So, i complained in the bank, after listening to my problem they told that it will be converted to originally promised card with the offers as promised within 7 working days.But after several weeks i did not received any follow up call or any communication on this. So, after a long waiting i got frustated and asked them to cancel the credit card for which they have given a reference no[protected].

I want that bank must not commit any thing which they cant give. Over which they have activated some pack due to which i need to pay the bill for RS 900. This become very frustating from customer side and due to which customer looses his trust towards all banking sector. I want the bank and the person who promised me on the offers to be penalized.

Person who commited from SCB side is Nivedita.

I am holding a credit card of Standard Charted bank and they sold me Policy against that card which I wished to cancelled. But their representative says It should be cancelled later to obtain full amount. Now as days have passed they are not able to cancel the amount they promised and the Bank person who sold me that policy is not picking up the phone as well.

Also the second Card they gave me saying I will get a Ticket free on the Purchase of one ticket. When I tried to purchase and avail the benefit they say offer is not available. While on purchasing they said scheme will not get cancelled.

Its the worse credit Card experience I have ever faced from any bank and I will suggest all not to get a credit card of standard charted bank.

Hello,

I have been using the credit card from standard chartered bank since more than 3 years. Two months back i made a partial payment in the card. The bill was 13500 Rs and i made the payment of 8500 Rs. Next month they put the interest charges of 1000 Rs and the total bill was 15600 Rs including other things. I made the full payment of 15600 within the payment due date.

It was a big surprise for me when i saw the bill again and they levy another 1000 Rs as interest and 700 RS as late payment fees. I wrote a mail to head.[protected]@sc.com to know the reason. They mentioned we have put up the charges for the two month previous partial payment.

Last time i had simillar issue and head.[protected]@sc.com worked well after lot of heated discussion but situation is worst now, they are not even ready to reply back.

I dont understand even if we do the full payment how can they levy the charges like this and if they does then throughout the life they would be charging it for no obvious reason. I have also observed that in the name of some service tax intereset they charge extra every month eventhough the amount is less.

I completely annoyed with this situation and i recommned not to use the Standard chartered bank credit card. Hopefully i will stop this card using soon.

Regards,
Manu

Hi All,

Its really a disappointing behavior after following SCB officers from a quite long time. I have a salary A/C of SCB with TCS where as it was communicate us :-

1 - Free International Credit card & 2500 reward points after activation of A/C.

It's like you guys used some business tactics to pull the users. Right now with frustration i am going to cancel this card & put the same in online media where i can guide others not to select this bank. Where as no one respond to us even my Relationship Officer Vinod Kumar whose cell always seems ringing & Customer care people (Chadrasekar) behaved very unprofessionally. I am not ready to go for any follow up with you guys.

Pls. guide me how to cancel this as i am not at interested with any service with SCB.
I would take this issue with online consumer forums as well.

Dear Sir,

I was holding a credit card of Standard Chartered bank.
I have purchased a holiday package for 3N/4D from bank's telephonic sales department. 9 emi also paid by me and after that request to bank to cancel my package and refund me as per the terms. Bank executive informed me that as per terms paid amount can not be refund and i also agreed for that.
in the statement of month august they have charged me Rs. 750.00 for annual fees and when i called at customer care to cancel the credit card because initially information was given that it is free of anuual fee. bank executive registered my request on telephone and assured me that i will receive verification call in 48 hours and my card will get cancelled after that but i did not received the verification call till today, even they have not inform me the reason why my request was not processed?
Every month bank applies the late fees and penalty on card and amount made of Rs. 4776.24

It was bank's duty to provide the perfect information to customer on time so customer can settle the account immediately.
i have also send few email to bank but they have not provide correct information in their reply.
and bank was going on increasing the outstanding amount by applying late fee and interest.

i would like to get legal help against bank

kindly suggest me the way or do the needful

Hello

This is Gurmeet Singh. In Sep'05 i had used SCB Credit Card worth INR 7074.09/- which as per Bank's records, cheque payment got credited 15 days late after Due Date in Oct'05. I had deposited cheque well in time, don't know why this got credited Late in their System?

Its these Late Charges & Interest Amount ~ INR 500/- in Oct'2005 which have become INR 41161/- till date. This Pending Payment came to my notice when i got my CIBIL-CIR Report.

During these Last Eight Years, I had never received any Call/Mail/E-Mail from SCB bank, that i need to pay this due amount. Also, I have not used SCB Credit Card in these eight years (assuming Card is Closed as I have already paid due amount way-back). Bank has already closed this Card in 2006 but kept on charging interest and late charges without any notice/intimation to me.

I approached SCB bank, DLF Cybercity Gurgaon Branch, Their Collection team is demanding INR 13000/- for obtaining No Due Certificate on this Credit Card. Is this amount Justified taking into consideration above mentioned facts?? Why should i pay so much amount for which i am not at fault??????

Please help.

I own a standard chartered bank credit card bearing no. [protected] yesterday evening (18/02/2013) I got a message on my mobile (credit card purchase alert) with details

Massages 1 - (10:11:38 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 97.89 for easy emi option on amounts above inr 5000, call[protected] t&C apply

Massages 2 - (10:14:44 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 16.46 for easy emi option on amounts above inr 5000, call[protected] t&C apply

Massages 3 - (10:16:38 PM, 18/02/2013) thank you for using standard credit card no. Ending 0910 on 18/02/2013 for EUR 112.52 for easy emi option on amounts above inr 5000, call[protected] t&C apply

Unfortunately I never used my card for that shopping at that moment and before 7 days. I don’t have any idea who DID the shopping by using my card. I have been using this card for the last 1 year without any problem. It looks like fraudulent transaction and my card has been hacked by somebody. Even if I am using 2nd authentication screen (password protect) for any purchase, my card has been hacked. Already I have blocked the credit card. I have neither shared credit card information with anyone a password. Already I have send complaint letter to bank. I am not in a position to repay this amount which is not done by me. Please guide me how I can get help in this regard to waive this purchase amount by the bank. I’M awaiting your positive response from your side. I hope you will understand my problem.
Thanks & regards,

Umesh Javir
[protected]
Ahmadabad

My Credit Card No: XXXX XXXX XXXX 4190

This card is blocked around 5 to 6 months back and still I am receiving the statements. I want to know why this is happening. This card is blocked without any intimation. And it is linked with my ICICI prudential and I have faced so many problem due to this. I don’t know once again the card is activated even I don’t know that. When it is active status the Amount 2000/- is deducted from this card.

One more main thing with this card is I have taken one pakage instabye, and that is converted into EIM every month around 370/-. Iam paying every month along with my credit card bill. One fine day I know that I need to pay this instabye account separately. That I dont know even the sales persons also not informed when I took this. I know when I have called to customer service. But because of this the late payment changes have been added on this card. Even I have not used this service. To discusses this I have called to customer service 3 to 4 times and asked them to transfer the call to higher authority and they have not transferred.

Two days back I have received the call and they are asking you need to pay amount. I have explained each and every thing what happened exactly, they are not listening my words.

I want to resolve this issue as soon as possible.

Regards
Koteswara Rao.

Subject: Complain Against Standard Chartered Bank
Card No. [protected]

Since Standard Chartered Bank took over from Barclays Bank , they have not issued any card towards subject card number. As per SC Bank , the outstanding amount shown in the statement is incorrect . I have made only 10-15 % purchase of the subject card . The rest 80-85% amount of the outstanding amount is the interest component . More ever I have made major payment towards the card..Please do waive off the interest amount & requesting SC Bank to mail me the revised statement ( without interest component ).
Regards

Binoy Nag Chowdhury
Mobile -[protected]
email: [protected]@rediffmail.com

I had a credit card of Standard Chartered, I have pay all the dues on time still my name has been put on CBILL because of which I am unable to get the top up loan on my existing personal loan. Could you please let me know as to why my name is shown under CBILL for it when I have paid all my dues in timely manner.

As per the Shell Stores located next to Shell Petrol Bunks in Bangalore, there is no fuel surcharge is applicable on any Card transactions. This is true with most Credit cards. This is valid also, because we not only buy Fuel from these stores, we buy many other items.

I had 2 transactions on my Standard Chartered Credit card at these Stores and both the times the Fuel surcharge got added onto the Transaction amount, though the amount is not just for Fuel alone! When I called up the call centre, they confirmed that this amount can not be reversed and they will continue to apply this surcharge for Shell Stores!

Are there any Shell officials who can take this up and deal with?

Dear SCB Team,

I am using SCB Credit Card and i am really not satisfied with your bank.

Problem : ON 02-11, I GOT SCB SCB CREDIT CARD and at the time of open/making credit card in your bank, Your executive told me " sir there is no annual fees , its totally free" , but after 1 year when i got statement of FEB'2012 , in that Rs.750/- charged for Annual Fee .

I had register complaint in your Call center on March-2012 and they had REVERSAL of Rs.750/- in next month statement (March'2012)

And Again after 1 Year when i got Statement of FEB'2013, you are charging ANNUAL FEES of Rs.750/-

Regards
Harvinder Singh

Dear Sir/Madam
My credit card ending 2200 has since being locked by Standard Chartered Bank. I have been receiving messages regarding nonpayment of dues in respect to this credit card whereas the payment of Rs. 8,485/- due against this card has already been made by me and has also been acknowledged vide statement dated 7th February 2013 issued by the bank.

I have also made an online complaint vide reference number KMM[protected]LOKM in this regard as well as requesting for my refund of credit balance amounting to Rs. 115,246.81/- against my credit card number [protected]. Receipt of this complaint has been acknowledged vide email dated 20th February 2013. But to date the same has not been done.

I have spoken to executives of the bank several times though they have assured me positive response but no outcome so far. May I request you to take up the matter at the earliest and ensure proper refund and reinstatement of my card.

Regards
Sandeep Mathur
+91-[protected]

As per my telephonic conversation with Ms.Jayanti we have lodged a complaint with number : [protected]

I had confirmed it with the bank with the lounge names whether I have a free entry or no.

I was confirmed that if I am carrying my Priority Pass I would just be charged a dummy transaction of Rs.25/- only then I choose to enter the Lounge. Moreover I didnt even give my Credit Card , I just gave my Priority Pass , so how can you charge me without me presenting my credit card?

Whereas I have today recieved a statement which shows a payable amount of Rs.4070/- whereas the last date for payment was 10th Nov 2012

I want to inform that I am not making the payment under protest and I am not ready to pay for someone else's mistake
I hereby demand for reversal of these charges ASAP

Now Im requesting them to atleast give me a break up of all the cahrges levied into my account but still no reply from them

Hi,

I acquired a personal loan from Standard Chartered in April 2011 and until now the EMIs were collected through cash as the bank notified me that there was an issue with the ECS request or the bank MICR code. I received a response from ICICI, where the ECS request was made for EMI debit that Standard Chartered placed the ECS request only on December 2012. For all the EMIs I have paid until now, Standard Chartered collected a fine as late fee from me, I would like to get this money back including the Rs.1000 I paid to ICICI and Standard Chartered last month. Please contact me at [protected] if you have any questions, my email ID is [protected]@live.com.

Regards,
Dilip

Hi,

I have received Bajaj Standard Chartered Credit card but do not know how to activate.Tried to Call the help desk but after giving all the details like credit card no. etc the line gets disconnected. Can any one help.

My contact No. is [protected].
Harendra Kunder.
Mumbai.