Standard Chartered Bank Complaints & Reviews

I have placed a request the foreclosure of my home loan account on 28-Apr-2023 and as per the guidelines provided by the SCB customer care service the total time period is 18 working days. Still they have not provided the letter and also they are not responding to any mails. I have spoken to them over phone multiple times and none of them is giving a confirmation by when they will be able to provide the letter. Even they are not disclosing any reason for the delay and always mention that we will raise it on priority but there has not been any advancement.

I dont know what are there intention but if letter is already issued then it holds its validity till 30 days and post that I wont be able to make any bank transfer.

Ref.: Settlement of accounts dated 29/12/2011

Dear Sir,

As per the above reference of settlement of accounts of my personal loan no. 46837086 was paid by cheque no. 352403 dated 30/12/2011 for an amount of Rs. 7500/-

After this payment, I did not get No Dues Certificate from Bank and CIBIL records are also not updated.

Recently, i have paid Rs. 3720/- on 2nd May 2023 as directed by SCB Customer call centre

However, inspite of repeated followup, i did not receive NDC and my SCB personal LOAN account status shows as Written OFF

It is requested to do the needful by issuing NDC and update CIBIL records.

P Arivanantha Samy
Sr. Director
[protected]

Hi,
I have been taking loans from friends and family to buy a new bike. You people debiting the amount of Rs 1178.82 in the name of "DP CHG TILL APR[protected] INCS.TAX" in my account number #[protected]. I don't even receive a debit message for that.

Can anyone explain why it was done without any notice?

I want my money back.

I took a personal loan from the bank in January 2023 clearly stating that I want to foreclose my loan at the earliest, the bank suggested that If I continue the same for 3 months, the bank will waive off foreclosure charges, and I did continue the same. Later when I tried foreclosing, Bank said that after 6 months they can foreclose the loan with 3% including GST foreclosure charges. I continued the loan for 6 months, paying EMI diligently. Now, its been 2 months for continuous follow up and the bank's customer care keeps providing me with incorrect pre-term quotation with foreclosure charges at the rate of 3.5%. I have chased them regularly, visited branch as well on many occasions and have been trying to close my loan. I have all correspondences over email which I can provide as evidence. Even Bank's own personnel have mailed the customer care several times stating this fact, but still the customer care is unresponsive.
Seems like bank is doing this deliberately to fetch more EMIs from me.

You guys have levied an unnecessary interest charges on my card. I always make total amount due and that too before due date. Last month I didn’t received the statement just received an sms stating unable to deliver statement. Didn’t even received the sms alert for due amount. I made the payment of 23000 instead of 23400. Because ofRs.400 you have levied charges of around 2000+GST. Please reverse these charges otherwise I would have to escalate further. I am a very loyal customer of standard chartered and using this as primary card. In case you guys would not reverse this, I would have to close the card.

Regards
Shweta Bhatia
[protected]

These financial institutions are in a collusive course to illegally make huge profit by misusing the provisions of Tax Laws and the consequent RBI circulars issued from time to time by magnifying nonexistent book debts and writing-off such debts causing huge loss to the exchequer.

Hi,

I have requested Standard Chartered Bank to close my Credit Card 4months ago, but till now they have not closed my credit card and they charging extra money every month without my knowledge.

I have called SC, customer care service many times but they are not supporting with information and disconnecting the call with giving any information.

I have made complete payment my CC but i do not what is challenge for closing my CC.

Kindly do needful on request.

Regards
Pavithra

Hello All, I have taken a loan of 5 lacs against the standard charted credit card with for two years EMI(24 months) I was paying the emi within due date and already paid 15 installments . Suddenly after paying the 15th emi on 11 march one more bill got generated where they are asking to pay me 227, 473.96 before the bill date. i have send them mails many times to get it clarified but they were not able to provide me any clarification why i need to pay that amount. Even i paid the amount of 225, 470.16 and again they are sending me mails that i need to pay the below amount as outstanding. We would like to inform you that, as of this date, there is an outstanding balance of INR 3, 038.80 and INR 10, 468.02 towards your card account ending in 4552 and 3112. Attachinglast 3 statements for your reference . Please let me know if you need any further details from my end

Dear Sir/ Madam,

I would like to inform you that,
I have paid all my credit card bills, now need to close my credit card accounts.
Submitting Account Details: -
SC Digit Smart Card no: - [protected]
SC Landmark Card no: - [protected]
SC Super value Card No: - [protected]

Please close all my account of Credit cards.

Hi,

I this is jagadeesh, i used to be a customer of SCB. I went to abroad for job purpose so I didn't close my credit card and didn't use it for more than a year (may be that was my mistake) and they have used my credit card in India. I didn't get a chance to block it since I didn't get any OTP for transaction and they have started calling me, my HQ, disturbed all the departments (accounts, HR, operations, etc...). One day I've visited their branch and settled the issue since I don't want them to disturb others.

I didn't take a single credit in India after this incident but I've multiple credit cards in abroad which are safe.

All this happened in 2017/18, year is not sure and the issue was resolved.

Now in 2023 28th March, again I'm recieving messages to clear the remaining amount to improve bureau status and to obtain no due certificate.

I'm fully confused, why they are sending these messages after 4+ years.
It's like a nightmare for me whenever I see a message from SCB.

My credit card last four digits are 3470.

How to get rid of these people. Are these practices as per the RBI regulations?

Please help.

Thank you.
Jagadeesh.

I have no relation with standard chartered bank, i am getting regularly robot call for credit card even in night.

please remove my number from your data base

Hi
Standard chartered Bank is doing fraudulent activity in personal loan preclosure ...my loan number in 53178866 Chennai anna Naval branches.Not closed my loan account. .5 days I am waiting Not anyone call to me from bank side.don't take personal loan this bank.totally waste And fraudulent activity is doing..
Ganesh

Od loan fraud
I'm prajwal from Mysore.
I got call from standard chartered Bank
Mis . Mishru pandey for OD LOAN
I BOUGHT PLOICY OF RS 32, 500/- after that she's told me your od will activate after 18days receiving policy hard copy after your od will come, but Indian first life insurance policy having only 15 days free look cancellation period,
BUT now the person is not responding as she told me. My loan has been approved. And account will be open shortly and amount will be released.
She is not receiving my call at all
So plzz do needful from standard chartered Bank & RBI www.rbi.com
She's number is +[protected]

Respected sir
Your bank officer didn't provided us any application number & any od account
But she told that get life insurance policy
And mortgage. To our bank and we provide you 400000/ ( four lakhs rupees )
With interest of 7.25% p.a

We have provided her insurance policy
And now she is not responding to our call.i need help from you please . Seriously take action against this fake selling policy product & send her to jail.

Please be careful from this guys

She's name is mishru pandey & avinash
She's NUMBER +[protected]

My name prajwal s
ADRESS : ramakrishna nagara Mysore
KARNATAKA
PIN : 583222

WE BOUGHT A POLICY FROM India first INSURANCE Co

Policy no. 10660793
Cell : +[protected]

Od loan fraud
I'm prajwal from Mysore.
I got call from standard chartered Bank
Mis . Mishru pandey for OD LOAN
I BOUGHT PLOICY OF RS 34000/- after that she's told me your od will activate after 18days receiving policy hard copy after your od will come, but Indian first life insurance policy having only 15 days free look cancellation period,
BUT now the person is not responding as she told me. My loan has been approved. And account will be open shortly and amount will be released.
She is not receiving my call at all
So plzz do needful from standard chartered Bank & RBI www.rbi.com
She's number is +[protected]

Respected sir
Your bank officer didn't provided us any application number & any od account
But she told that get life insurance policy
And mortgage. To our bank and we provide you 400000/ ( four lakhs rupees )
With interest of 7.25% p.a.

We have provided her insurance policy
And now she is not responding to our call.i need help from you please . Seriously take action against this fake selling policy product & send her to jail.

Please be careful from this guys

She's name is mishru pandey & avinash
She's NUMBER +[protected]

My name prajwal s
ADRESS : ramakrishna nagara Mysore
KARNATAKA
PIN : 583222

WE BOUGHT A POLICY FROM India first INSURANCE Co

Policy no. 10660793
Cell : +[protected]

Dear sir, Not a day passes when I don't get four- eight spam mails from STANDARD CHARTERD BAMK, India. Repeated complaints to the company has not yielded nay results.. I fail to understand what this cheap worthless ccmpany gains by sending out so many spam mails.

I am not in any relation with you (credit card/Loans/ Bank...).
I told several times I am not interested, why you guys are calling daily voice as well as Robot call and wasting our time.
Please remove my number (+91-[protected])or block me.

I did not exceed my credit card limit still thev have charged me the amount of 890 rs. Without informing. And the never mentioned this thing anywhere. As per the reviews seems like its happening with every scb coustomer.

Sir,
I have purchased 3 product in EMI plan through Standard Chartered Bank credit card. My total amount per month EMI will be less than Rupees 2000, but every the bankers sending huge bills with interest rates and late fee payment I am not supposed to pay for that.
I have raised complaint to their consumer care, but instead of giving me solution again they are repeating the same with more unauthorized fee amount.
I became mentally stressed through communicating with the bank people. I have attached my recent communication with the bankers, but they did not keep their promise in settle the total bill amount.

I request you Sir, to assist me to get rid of this unfair, miscalculated and unauthorized Credit Card Charges.

Regards
Udhay

[protected][protected][protected][protected]-------

Your recent communication with us
(KMM41606854V52839L0KM)
Inbox
Standard Chartered Bank Customer Care Wed, Dec
28, 2022,
2:26 PM
to me
Ref : 12/22/083717/SP/CRD
Dear Mr Udhayakumar,
This is with reference to your e-mail dated 26 December 2022 addressed to
customer care regarding your Credit Card.
We confirm that your loan account number ending with 9414 of INR 6849.29 has
been closed.
W e have arranged to reverse the EMI 's Interest Charge along with the
corresponding service tax debited to your card account
This credit will reflect in the statement of next month.
We had reversed the Late Payment Charge of INR 500.00 along with the
corresponding service tax debited to your card account
This credit will reflect in the statement of next month.
Please feel free to write back to us for any further support. We will be happy
to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Sindhu P
Officer - Customer Care
Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately.
Login to Online Banking through our secured website.
You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai 600 001 or reach our Phone Banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.html
For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html
Quick links for your convenience
Generate your credit card PIN now
Additional security
How to use your EMV Chip card
Offers
Discover card offers here
Online Banking:
24x7 access to the bank
Breeze Mobile Web:
Your bank now on your mobile
Phone Banking:
Key service requests now just a phone call away
Log on to Online Banking now!
Original Message Follows:[protected]----
ATTENTION: This email came from an external source. Do not open attachments or
click on links from unknown senders or unexpected emails. Always report
suspicious emails using the Report As Phishing button in Outlook to protect the
Bank and our clients.
//We wish to inform you that On date, the total outstanding in your card account
ending 4565 is Rs. 8201.52 and Instabuy account ending has an INR 205.92.We
request you to make payment towards the same//
The amount I used only 2100 for my Lion Comics purchase, the rest amount is
because the wrong charges mistakenly by you, I have sent email regarding this
//Complaint no 1. Revert my balance amount of Rs. 2100 to my saving account.
Instead of excess balance INR 8579.34, my credit card account credited with
6, 479.34 CR.
Revert my balance amount of Rs. 2100 to my saving account.
Complaint no 2. Revert me the emi charges (2, 260.65 DR and 2, 283.03 DR
respectively) to my saving account for the product I haven't purchased.
10/10/2022
RTOB KUCH BHI ON EMI #01/03~~
INR
2, 260.65 DR
10/11/2022
RTOB KUCH BHI ON EMI #02/03~~
INR
2, 283.03 DR
26/09/2022
AMAZON SELLER SERVICES MUMBAI IN
INR
6, 849.29 DR
This transaction has been cancelled immediately.. The amount didn't got refund.
29/09/2022
25KUCH BHI ON EMI OFFER CREDIT
INR
6, 849.29 CR
I have been charged for the emi amount 2, 260.65 DR and 2, 283.03 DR respectively
every month for the product Which I have cancelled... SCB bank sending me bills
and charges for the product I haven't purchased.
Complaint no 3: Revert me late fee charges and interest charges.
After paying all the 3 emi amount also, I have been charged late fee charges and
interest charges.
Every month I have been charged different kinds of late fee and interest fees by
your bank through different modes of indirect charges.
Sending wrong bills and making customer engaged for that wrong bills has become
routine issues from the SCB bank.
04/11/2022
A3LATE CHARGES
INR
500.00 DR
04/11/2022
73IGST @ 18.00%
INR
90.00 DR
31/10/2022
SCB Ibanking Payment
INR
3, 712.00 CR//
Revert me all your wrong calculated amount, late fee charges and interest
charges.
I have been charged Rs. 6849.29 for the cancelled transaction... I have NOT
received no money so far.
26/09/2022
AMAZON SELLER SERVICES MUMBAI IN
INR
6, 849.29 DR
Kindly do the needful action.
I wish to pay Rs 2100 for what I have purchased. Before that, close the
transaction correctly.
Regards
Udhayakumar
On Wed, Dec 21, 2022 at 5:11 PM Standard Chartered Bank Customer Care
wrote:
Ref : 12/22/052910
Dear Mr Udhayakumar,
This is with reference to your e-mail dated 15 December 2022, addressed to
Customer Care, regarding your Credit Card.
We wish to inform that your card ending 4565 has been blocked in our records
with effect from 03 December 2022.
We wish to inform you that On date, the total outstanding in your card account
ending 4565 is Rs. 8201.52 and Instabuy account ending has an INR 205.92.We
request you to make payment towards the same
Please feel free to write back to us for any further support. We will be happy
to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Prathiba R
Officer - Customer Care
Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website.
You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai 600 001 or reach our Phone Banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.html
For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html
Quick links for your convenience
Generate your credit card PIN now
Additional security
How to use your EMV Chip card
Offers
Discover card offers here
Online Banking:
24x7 access to the bank
Breeze Mobile Web:
Your bank now on your mobile
Phone Banking:
Key service requests now just a phone call away
Log on to Online Banking now!
Original Message Follows:[protected]----
ATTENTION: This email came from an external source. Do not open attachments or
click on links from unknown senders or unexpected emails. Always report
suspicious emails using the Report As Phishing button in Outlook to protect the
Bank and our clients.
Hi Mr. Sanjeevi,
I ve not received any calls from Standard chartered bank throughout the last
week till yesterday.
You can reach me at my number [protected] from 10am to 9pm on all days.
Kindly do the needful action to close all my credit card account, I have made to
close mycredit card account requested 8days ago till date no action taken.
Regards
Udhayakumar
On Wed, Dec 14, 2022 at 6:17 PM Standard Chartered Bank

wrote:
Dear Customer,
This is with reference to your recent interaction with us
At the outset, we regret the delay in responding to your mail.
We tried contacting you in this regard at the numbers maintained in our records,
but were unable to reach you.
Therefore, we request you to revert with your available timings for us to
arrange a call back to discuss your query/request. We look forward to hearing
from you.
Yours sincerely,
On Behalf of Standard Chartered Bank
Sanjeevi
Officer - Customer Care
--
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I have paided full amount upto nov, 2022. At the time balance is 0. I am raising request upto 3 times to close card but no response.They providing charges for every month.And also they are sending mail ...without pay your credit score will affect. I didn't use card for 3 months. Raised Request also above 3 times.How can i pay for unused card. If they didn't close card that is their mistake. This is not good for customer support. I am sending mail via cusomer complaints forum and online banking. They said only need to pay the amount for unused card.

Dear Sir,

I have requested for EMI date from 5th to 7th Each month ( I have already informed to loan department at time of disbursement in the month of Nov-2022 itself)

I have already requested to Standard Charted Bank many time through mail to extend my EMI Date from 5th each month to 7th each month but request not initiated .My salary credited on every 5th late night and fund available at 6th that day to make payment to avoid penalty or bounce charges

After many time request to customer care, no one is responding properly, and this time emi bounce back and charges extra penalty. Thereafter i paid through bill desk for last month emi

It also affected on my cibil score due to bounce back .

Please requested to change EMI Payment date from 5th Each month to 7th Each for smooth payment on schedule time without any delay and to avoid extra penalty but again and again refusing for the same

Please find below details
Name -Ram Prakash Upadhyay

Date of Birth[protected]

Mobile no-[protected]

Loan Account no[protected]

Amount of Loan approved -513300

Thanks & Regards
Ram Prakash Upadhyay