Standard Chartered Bank Complaints & Reviews

I used to have a standard credit card which in July 2023 I instructed the bank to close it I have the screenshots of the trial mail which I am attaching below but irrespective of my application the Standard Chartered Bank, I once called them and asked about the closure of my credit card they assured me that the credit card was closed in July itself and told me that all the mails which I'm receiving are fake, so I was confirmed that the bank associate had confirmed me that the credit card was closed in the end he also stated that that he will send me an NOC regarding the same on the recorded line but I never received one since then the standard chartered bank has continuously levied unnecessary charges on my credit card which has decreased my CIBIL score, hence I'm requesting you to rectify this enquiry.

card no. XXXX0995

Hi Team,

I have tried contacting the Standard Chartered Bank Credit Card Team but no one was helpful. Even I have written multiple email even though there was no reply from the team. I would like to take this up you. As They have charged with high interest when the outstanding amount but when i have paid all the outstanding and now i want to use my rewards points it is saying the card is not registered but when i login my...

Sir,

I was using Standard chartered credit card for the couple of years. They used charge extra amount without any reasoning.

Complaint no.1

I am using SCB credit card [protected]

For single credit SCB seperating with two different account (Manhattan card no: [protected]) with different due with two different interest charges every month, I raised complaints on this to SCB, still they were doing the same different methods which no other bank credit card doing and extra charges cruelly.

I have purchased 3 product in EMI plan through Standard Chartered Bank credit card.

My total amount per month EMI will be less than Rupees !300

but every month the bankers sending extra billing Rs.2600 plus with hidden interest rates and late fee payment even I am do prompt payment which I am not supposed to pay for their improper and miscalculated bill.

Also Manhattan card no: [protected] Card showing invalid message, even when we trying to using from other payment websites.

10/10/2023 A4INTEREST INR 336.10 DR

10/10/2023 73IGST @ 18.00% INR 60.50 DR

05/10/2023 A3LATE FEE INR 100.00 DR

05/10/2023 A3LATE CHARGES INR 700.00 DR

05/10/2023 73IGST @ 18.00% INR 126.00 DR

05/10/2023 73IGST @ 18.00% INR 18.00 DR

30/09/2023 RTOB KUCH BHI ON EMI #13/24~~ INR 13, 751.18 DR

08/09/2023 73IGST @ 18.00% INR 33.32 DR

08/09/2023 73IGST @ 18.00% INR 18.80 DR

08/09/2023 A4INTEREST INR 104.44 DR

08/09/2023 RTOB KUCH BHI ON EMI #12/24~~INR 1, 056.07 DR

Complaint no.2

SCB charging every month for the purchase which I didn't do from December, they told that they will revert the amount but instead I raised email after emails they were replying saying your billed amount will be reimbursed still they were adding the same bill again and again.

THIS IS EVERY MONTH INCREASING... And all their charges hidden in the total billing amount,

Now the zero transaction bill has come to 13600 without any purchase description.

Smart Card - Primary [protected] INR 13, 511.92 DR 13, 511.92 DR

13 emi out of 24 emi bill has been increased to huge amount as Rs 20400

Manhattn PLC Account [protected] INR 20, 445.67 DR 20, 445.67 DR

I have raised complaint after complaints to their consumer care, but instead of giving me solution again they are repeating the same error with more unauthorized fee amount.

I became mentally stressed and seriously ill through communicating with the SCB bank people.

I have attached my recent communication with the bankers, but they did not keep their promise in settle the total bill amount.

I request you Sir, to assist me to get rid of this unfair, miscalculated and unauthorized Credit Card Charges and get my money refunded back to my account with high charges.

Thank you.

Regards

Udhay

https://docs.google.com/document/d/1V4WqEXxRIjdqNBVtOlbytluFLyiycJp6NeDOvCjUQnU/...⇄

I am unable to raise the fund transfer limit on my account - either through the online website or through the mobile banking app, I even tried calling customer care and getting the limit raised through them.

The website only allows me to decrease my limit, my limit cannot be increased on the website, I request you to allow me to increase my fund transfer limit immediately, this is a abuse of your powers and the depositors money is being kept hostage in your bank with such fraudulent tactics,

I paid my father’s credit card outstanding to a third party named Shaha Finlease who claims to be the official recovery agent of Standard Chartered bank. There’s no communication after they recovered the amount. I need to transfer my father’s home loan to other bank but they are asking for portfolio rights proof from Shaha Finlease on behalf of Standard Chartered bank. It’s not reflecting on Cibil as well.

Please refer my earlier telephonic calls made several months back (9-10 months approx.) to SCB Credit Cards Customer Service, email dated 24.09.2023 and recent telephonic discussions held with SCB regarding the subject matter and in response to SCB KYC related communication also for the said card.

Since I have not been owning/using the SCB Card xxxx-xxxx-xxxx-9205 and the same was cut in four pieces and cancelled several months back with due telephonic intimation to SCB Credit Cards Customer Care, I once again reiterate to revert all the charges levied on this card account immediately and close the same with immediate effect, if not cancelled / closed earlier.

Please also confirm about the reversal of charges and closure/cancellation of the said card permanently at the earliest.

Regards,
Anjana Singh

I was standard chartered bank credit card user. I didn't use my credit card still they applied some transaction or charges on my credit card and does not even inform me by any communication. It became Lss in my cibil score. Now when I visit brave they told everything is clear and no amount to be paid. And account is closed. They are not giving us noc certificate too and making is travel too and fro from one branch to another.
I want Noc from bank to get my cibil score updated.

My credit card no. [protected]

I have transferred 5, 00, 000/- (Rupees five Lacs) on 26th June 2023 from my Standard Chartered bank saving account number [protected]. IMPS transfer to my ICICI bank saving account. the said amount never credited to beneficiary account. I have complaint many time to Standard Chartered bank to Customer Care, on phone, in person at branch, on mail to grievance cell. to nodal office, but there is no resolution yet. Every time Standard Chartered refers to the transaction done on 23rd June 2023, which has no relevance to my complaint.

As per the bank credit card amount overdue message received of Rs 5394.18 which we had paid in full on February 3rd 2023 still after that the bank is sending overdue message of Rs 7300 and calling again and again and harrassing to make payment but we had paid in full and have evidence for that which we are attaching with this complaint registration form.We had also written a credit card surrender email and had also told them that we are not using the credit card any more requesting you to please look into the matter.

DIGISMART coupon is not working on Yatra and Blinkit apps with Digismart Credit Card. It was not working on the Zomato app earlier. After repeated complaints on Twitter and escalating the complaints to the Services head, the DIGISMART coupon started working on the Zomato app. However, for the last two weeks, there has been no reply to my email for DIGISMART coupon not working for Yatra and Blinkit apps. I feel if I will try this coupon on...

I have paid my all overdue amount of credit card in August 2021 to Standard Chartered credit card. I was told that i will get NOC in 1 month by but till date I have not recieved any NOC yet. I have visited Standard Chartered Bank Delhi branch and following up on customer care but no response from Standard Chartered Bank. Apart from that, Standard Chartered Bank has given status of my credit card as suit filled, settlement in my Credit reports.

A credit card loan amount of Rs.2, 90, 000/- and 1, 10, 000/- has been charged in my credit card. This loan amount was not borrowed by me. As i also have a saving account in the same back, the bank is also showing the saving account statement as the loan amount has been credited to my account. According to bank this loan was borrowed in the month of September 2019 and the statement says it has been converted to 60 months EMI amount. But, till day from September 2019 i have not received any card statements against this payment. After enquiring on customer care they say that all the payments till date i.e 45 EMI amount has been received from the bank FOR WHICH I HAVE NOT DONE ANY 45 EMI PAYMENT TILL NOW. The bank is telling me that the EMI amounts has been adjusted against excess payments done. There was no excess payment done by me. I am also not given the bank statements hard copy for both credit card and saving accounts even after multiple follows and requests raised in the bank. No actions has been taken even after personally complaining to customer care and complaint mails .I want the statements to be reversed and amount refund for the payments done against this credit card loan amount .

Hi, I have been getting 3 to 4 calls every week from Standard Charted Bank customer care to provide information about their products. I have registered for Do not distrub service multiple times with the Bank but still I am getting calls again and again.

They are charging TRFD of 921.63 rupees even after I cleared all the dues. I asked them to close my CREDit card and they said me to clear all dues.i cleared everything still they are showing this TRFD amount.first thing I didn't ask for EMI conversion but they started charging me monthly 927 rupees for EMI conversion.they didn't notify and auto debiting this amount from my account every month. When I raised a dispute through mail no one responded, then i called to their HELPline number, they always misleaded me by asking me to call the same HELPline number and when I connected finally I asked them "why are you charging EMI charges when I didn't opt for an EMI facility" .I have received a clueless answer, she told me"merchant have initiated the EMI " so they started this ### EMI charges without informing or atleast they didn't notify me through message or call about this.STAN C is not ethical in their business, they are exploiting the CUSTOMER's innocence and this is a crime and big shame on their part. They keep charging you on some hopeless reasons, it will never end. I honestly suggest anyone to not go with Standard Chartered Bank because it's a trap

Standard charted bank ordered a credit card (card no. [protected]) to me that I never received neither I make any transaction with it. They issued something virtually. continue sending us bill.
I call the customer care and ask for cancell the card but still getting bills via mail.

Name : sushil kumar tripathi
Card details :
STANCHART EASEMYTRIP COBRAND-P
[protected] 2, 306.28 2, 306.28

I have placed a request the foreclosure of my home loan account on 28-Apr-2023 and as per the guidelines provided by the SCB customer care service the total time period is 18 working days. Still they have not provided the letter and also they are not responding to any mails. I have spoken to them over phone multiple times and none of them is giving a confirmation by when they will be able to provide the letter. Even they are not disclosing any reason for the delay and always mention that we will raise it on priority but there has not been any advancement.

I dont know what are there intention but if letter is already issued then it holds its validity till 30 days and post that I wont be able to make any bank transfer.

Ref.: Settlement of accounts dated 29/12/2011

Dear Sir,

As per the above reference of settlement of accounts of my personal loan no. 46837086 was paid by cheque no. 352403 dated 30/12/2011 for an amount of Rs. 7500/-

After this payment, I did not get No Dues Certificate from Bank and CIBIL records are also not updated.

Recently, i have paid Rs. 3720/- on 2nd May 2023 as directed by SCB Customer call centre

However, inspite of repeated followup, i did not receive NDC and my SCB personal LOAN account status shows as Written OFF

It is requested to do the needful by issuing NDC and update CIBIL records.

P Arivanantha Samy
Sr. Director
[protected]

Hi,
I have been taking loans from friends and family to buy a new bike. You people debiting the amount of Rs 1178.82 in the name of "DP CHG TILL APR[protected] INCS.TAX" in my account number #[protected]. I don't even receive a debit message for that.

Can anyone explain why it was done without any notice?

I want my money back.

I took a personal loan from the bank in January 2023 clearly stating that I want to foreclose my loan at the earliest, the bank suggested that If I continue the same for 3 months, the bank will waive off foreclosure charges, and I did continue the same. Later when I tried foreclosing, Bank said that after 6 months they can foreclose the loan with 3% including GST foreclosure charges. I continued the loan for 6 months, paying EMI diligently. Now, its been 2 months for continuous follow up and the bank's customer care keeps providing me with incorrect pre-term quotation with foreclosure charges at the rate of 3.5%. I have chased them regularly, visited branch as well on many occasions and have been trying to close my loan. I have all correspondences over email which I can provide as evidence. Even Bank's own personnel have mailed the customer care several times stating this fact, but still the customer care is unresponsive.
Seems like bank is doing this deliberately to fetch more EMIs from me.

You guys have levied an unnecessary interest charges on my card. I always make total amount due and that too before due date. Last month I didn’t received the statement just received an sms stating unable to deliver statement. Didn’t even received the sms alert for due amount. I made the payment of 23000 instead of 23400. Because ofRs.400 you have levied charges of around 2000+GST. Please reverse these charges otherwise I would have to escalate further. I am a very loyal customer of standard chartered and using this as primary card. In case you guys would not reverse this, I would have to close the card.

Regards
Shweta Bhatia
[protected]