Standard Chartered Bank Complaints & Reviews

I had Standard Charted Credit Card, which I cancelled in May 2006 and already got cancellation and no Due latter from them. But after a several years, just in last month Dec, 2011. I got the over due statement of 48,508.33 and now they are calling me again and again for the payment. And every month they are adding interest and finance charges.

I talked to the customer care but according to them, since it's very old data so they don't have online records and asked me to drop email on head.[protected]@sc.com. Which I did twice but not getting any reply or call from them.

So I don't to whom I need to contact. Because their Chennai office no. is always busy. And Customer care support can not help me. And even they are not replying by email.

Hi Sir,

I am Bibhuti Bhusan Panigrahi.

I have applied for standard chartered platinum credit card about 2 months back through their agent. I have applied only because they have called me 3-4 times and tell me different offers and then I told ok. The agent also told within 15 days you will receive your credit card. After a lot of verification including calling to my parents, residence address verification I have not received the credit card till now(going to be 2 months). I doubt standard chartered employee may be using the credit card in my name. I have called them many times but they are telling without credit card reference no we can not tell anything. How can I get a reference number as I do not have a credit card. Kindly look into the matter and if possible cancel my credit card and return my documents whatever I have given before it got misused.

Regards,
Bibhuti Bhusan Panigrahi
Mob:[protected]

This is regarding my Loan account no. 48167479 with Standard Charted Bank. I had requested the bank to pre close my loan account which is in the name of EROS International a partnership firm. The bank is unneccessary delaying the process and is not ready to release my property papers. I am financially hard pressed and am not able to pay such heavy interestand have arranged to repay by selling the property. I want them to release my property papers at the earliest. Hope you can help me in expediting the case.

Thanking you,
Aalok Sangal [protected]

Hi,

I have a standard charterd bank - Credit card - SCB offered a plan to me with tie up with Bajaj Alliance Mutual funds- I paid for 5 instalments - and never got the policy documents - Now I got the policy document after fighting and stop paying to SCB - Now they are month on month caherging late fee and reversing the same - The worst part they have blocked my card.

I need help and justice here....

Mobile : [protected]

my name is alpa
my loan account no is 40484513
Loan senction amount 2.87.500
Emi amount 3359
on 14th November i call to customer care to change my address and mob no
they give me ref no saurav / ar / 1111 / 86 / 87
on 19 th i call again to confirm my change add and no your customer executive told me it is changed ...
than on 19th i give request for copy of my property document ref no is[protected] and they told me within 6 working days you get your document on your new adress .........
till now i am calling to your service center they are not response properly they give me another complaint no ref no is Allw18rac111167
since last 15 days when I call they said will get back to you in 24 hrs till now no response when I call they take verification & after they cut my call why ? I am not a frod I need my own property document copy is that wrong ?
and when i call today to speak about complaint but they told me your address is not change yet & they cut my call
what is this nonsense no response proper from you guys you have my document or you burn or lost i need answer
i am ready to come to your bank with id proofs
my id is [protected]@yahoo.com
my no is [protected]
please give me answer & set of my documents

I had two transaction in dispute as mentioned above for total amount of Rs. 116,000/- (Rs. 58,000/- each). This had happened on 23-Aug-2011. On seeing the SMS for these transactions, I've called the service desk within 10 minute for dispute, also blocked the card and got a new card. I've received one communication (letter) from SC on 7/Sep/2011 acknowledging the dispute. Per this letter I'm given to understand that this transaction has happened in Chittore from Alukkas Wedding Centre.

While seeing this month Credit Card Statement I notice, the interest been charged on these transactions. I've not received any further communication on this other than the acknowledgement letter. If you trace the call I've made to dispute on 23-Aug-2011, you can notice that the call originated some where close to were I live and you will not see any connection to Chittore. Also I've no business in Chittore.

I would request you to look all my transactions for past 10 years, I've been prompt in payment and have never disputed in the past. Also you will notice that, I've no transaction from Chittore area in the past as well.

I've not made these transaction and strongly believe this has not been looked seriously. The amount in dispute is not a very small amount for me to make the payment without actually transacting. I do know if any transaction made above Rs. 100,000/- SC bank would have called the customer for confirmation. Who ever is this has been smart enough to make multiple transaction under Rs. 100,000/- so that I do not get a call from SC for verification.

File No: I/R/08/2011/866

I request you to look into this and help me in this issue to resolve by cancelling the transaction from this from my account and recalculate the interest amount accordingly. Also I've not received any copy of the proof from the bank for this till today. But now am asked to pay for transaction that i did not make.

Dear Sir/Madam,

This mail is in regard to complain about your standard charted credit card department. I have been receiving calls from one of your D. S. A’s located at West Delhi. The person (Rohan) from standard chartered has collected almost all photocopies of my signed documents (voter id card, pan card, HDFC credit card impression and last month statement, driving license copy and my last three months salary slip). I am afraid that my documents are going to get misused. Because its more than two months no update through mail or message on my mobile number.

Rohan is calling me from landline number [protected], if I am calling him back on this number as he hears my voice he disconnects my call. Again after 15 days today I received a call from [protected] person name Jyoti Kaur saying that she is calling me from verification department for verifying my current office address and when I tried to verify her that is she really from standard chartered or not? When I asked for her official email if than she provided me her personal email id as [protected]@gmail.com and when I asked can't you provide me your official email id she replied that its not allowed to provide official id and she trust's me so providing me her personal email id. When I enquired more the she informed me that she is calling of from Rajouri Garden branch and her boss name is Mr Pankaj, and they have many branches of Standard Chartered in Connought Place, Janak Puri, Shaadi pur & Rajouri Garden.


After all this when I enquired by calling in customer care of your credit card department of Standard Chartered bank they informed me that they never have received any document of mine on my name or my contact no, then they informed me that I can complain here by writing you an email.

I want a quick reply on this because after your verification or reply I can complain this to police. Because I am suspicious that someone is harassing me or trying to misuse my documents

dear sir/madam,


i m avdesh kumar, residency new delhi. i want to take a car loan from SBI, branch: sec.14, rohini, new delhi-85.
i submitted all the required documents.but a few days after i was informed that my application was rejected as my name was listed in CIBIL DEFAULTERS LIST.

Kindly take neccessary and quick steps to remove my name in cibil defaulters list.

thanks and regards.

my details are:

AVDESH KUMAR

(1) dob:1st july 1971.

(2) credit cards : (i) (ii)STANDARD CHARTERED - [protected] [complete payment given on : 30/9/2007 as per bank demand letter] [SETTLED FULL AND FINAL]

(3)email : [protected]@gmail.com

(4) Mailing addres : Avdesh Kumar,
Forensic Science Laboratory,
Sec. 14 , Rohini,
Delhi - 110085.
Contact numbers : [protected]

kindly reply..

thnxxx again....

Sir,

Due to urgent requirement i have applied for personal loan in Standard Charted Bank,Bangalore
and that loan was approved (7 Lacs) ) in Standard Charted Bank on 29-Oct-2011 ,
Loan Application No - 161 0553 ,
Loan account no[protected]
Complaint ref No - leel99/ac/1111/3

but Still amount was not credited to my ICICI salary account, due to the delay in transfering loan amount to my salary account as mentioned by Standard charted bank,i am facing problem because of delay, Please check and take necessary action on this issue

Srinivasa Rao N
[protected]

Dear Team,

I’m holding a saving account (A/c No. [protected]) in Standard Chartered Bank from last 8 years.

My new debit card delivered to my communication address on 9th of October, 2011 but as of now I didn’t received my ATM PIN (since 1 months) and I’m not able to make any Transactions from my new Debit card.

1. I have already registered a complaint through mobile banking customer care agent RAGHU.
2. I also complained to Service managers Mr. Vikas Gupta / Ms. Ruby and Ms. Anushree of NFC branch Delhi but no proper resolution given from SC team.

After so many complaints / reminders to SC Bank team but still I didn’t get my ATM PIN.

I feel as of now I discussed with customer careless team of Standard Chartered Bank,

Hope my ATM pin will be delivered immediately without further reminders.

Regards
Shailesh
[protected]

my credit card no is [protected] name v.k.s.parihar. In cibil report there is some outstanding amount although I had cleared all dues in 2008 or 09. I am requesting for the statement since last 2 months from bhopal branch, but response is very disappointing. kindly send the statement of above stated card no to [protected]@rediffmail.com and tell the conditions to settle the situation. My complaint is about lack of communication also. Why I was not informed if there were some formalities left, as being customer, it is my right to have all the information. kindly co-operate and reply as soon as possible .

Dear Sir/Madam
I have applied for home loan in Standard Charted bank, Cannought place branch 2 month back.They have charged me 11030/- as processing fees for the same.This amount was paid through cheque.They have not provided me any feed back and any receipt no. of paid amount.I have only transections details.The whole process was done by three peoples Name Mr Alok kumar Jha (Jr Banker staff) /Mr Tanmay (Banker) /Mr Mukesh Agarwal (Credit manager) .Due to some reasons process of home loan was not completed.Now they are not returning my amount back.
I have rang up bank for several times,every time they are cooking a new story.
Please help me in this matter.

Thanking you
Dr Dinesh Kumar Goel
Pediatric consultatnt
Columbia Asia Hospital
Gurgaon

Hi,
I had a SCB's Manhattan Credit Card which i cancelled
I had maid full payment (without which SCB or any other bank will never cancel Credit Card)
However SCB has not update and shows that i have dues pending in my CIBIL report
This is unfair and any such due should be immediately removed

Appreciate any help here

I have received following mail. Can you please confirm whether is it genuin or fake.

Standard Chartered Bank
1 Basinghall Avenue, London EC2V 5DD , United Kingdom
International Transfer Department
Office Email: [protected]@embenedetti.org
Alternative Email: [protected]@gmx.com
Fax: +[protected]
Phone: +[protected]
Benedetti Edmund Joseph
Payment...

My Records Against defaulter list in CIBIL is not yet updated from SCB (Standard Charted Bank). Please put a Harsh reminder on scb to Clear my record for outstanding ammount of SCB Credit card and update accordingly in CIBIL.

Name - Yogesh Kamthekar
Email - yogesh.[protected]@gmail.com


Dear Mr. Yogesh,

This is with reference to your e-mail dated September 17, 2011

At the outset, we regret the delay in our response. We thank you for the
cooperation and patience extended in the interim.

We are concerned to note the feeling of dissatisfaction expressed in your
E-mail. We regret any inconvenience that may have been caused.

We wish to clarify that Credit Information Bureau India Limited (CIBIL), is a
repository of information, which contains the credit history of the various
credit facilities availed by commercial and consumer borrowers.

We confirm that your card ending 7126 has been permanently invalidated in our
records with effect from 26/11/07. As on date, there is nil balance in your card
account.

Accordingly, the appropriate status with regard to the settlement on your card
account will be updated in the Credit Information Bureau India Limited (CIBIL)
records within 45 working days.

Assuring you of our best services always

Yours sincerely,

MazharUnissa
Officer - Customer Care

Dear Sir/Madam,
I received many call fron standard chattered credit car representatives realted to credit cards and I was told that first year credit card is free and Please take standard chattedred credit card. Also I was told like please take it and cancel it before one year as charges will be there from next year onwards and in that way you can help us also in adding accounts.

After several requests and calls finally I accepted the credit card and the a guy came and took my signature and said he will fill the rest.In the meantime i received a call from statandard chattered representative and offred me some kind of package for having health coupons (apollo hospital) and free stay (i dont remeber exactly what kind of offer it was).It was for somewhere around 4000/- rupees for a year. I accepted the offer the offer (which they kept the recordings). After 6 months I somehow got one standard chattered statement which was having around 4500 (approx) bill on it and then i started following it up. I strongly lodged the complain on 11 -sep-2011 about the amounts and they said since i was not using the card so I have to pay the charges (which is contardictory to what sales representative said in the begining) and I was told I should read the terms and condition before signing. And didnt revceive any coupons (free apollo health check up and restaurant coupons).Now since then its has reached 7000/- and every time i call customer care at[protected], they lodge the complain and say that i will receive the call back. When i receive the call back they say I have to pay the amount otherwise lodge the complain to cutomer care.

Also they said that the coupons were delivered to my office to someone by Blue Dart.I strongly opposed that and asked that can you let me know who received it ,they said it doesnt matter and I have to pay the money. Also when I asked that they should stop adding interest on the balance since the day i lodged the complain and cancelled my card, they said It will incerase and I have to pay the money.

I going calling back and forth to the two give numbers and everytime they refer each other and dont give me any solution.


Please help me in this regard.

Thanks,
Rajeev
Pune,Maharashtra

Hello,

This is with regards to a standard chartered credit card. This company cheated me by giving incorrect details before opting for the credit card and the card after receipt had different offers.

I was told that the minimum balance starts from 40,000 and is till 4lacs. However, my credit card's total balance is 27,000/-. Secondly, I was told that i will get a gift vucher of 1500/- from life style and i can purchase anything from lifestyle.

Guess what i got, i got 1500/- lifestyle voucher but i can use it only if i shop for 7000/- and in which i have to purchase furniture for 5000/- and kids toys for 2000/-. Imagine me buying kids stuffs without even getting married. They have played with my emotions also...

lastly, they say there is an offer if you purchase a movie ticket you get aother movie ticket free but that offer was valid only till september. but the day got my card was 04/10/2011.

Last but not the least, before opting for the card i got atleast 5 calls per day for documents and filling papers. However, when i got the card and had so many issues (mentioned above) the team is not receiving calls nor responding to messages. After a week i get a message that as theirwas auditgoing on in the team could not pick the call. Second message says we got a solution for your issue and we will call you tomorrow evening. That evening never arrived. I do not know which evening they were refering too... may be tey have taken the saying seriously that "Tomorrow Never Comes".

I am not sure how this helps but i thought other people should not get cheated by this fraud company (Standard Charterd) and that is the reason i have mentioned all these details...

You can reach me at my email id "[protected]@gmail.com"..

hi sir,
I am Mahesh Shendkar. I had taken a Credit Card from standard chartered 12 years back.
Due to some finincial problems i paid the minimum due ammout which they asked to pay in their regular monthly monthly statement for 6-7 months .
After that their recovery officer suggested me to do the settlement.

i also decided to settlement of this issue & paid almost 35000/- to bank, that time the officer told me to do the settlement so they will not add my name in CIBIL record.

Now i they added my name to CIBIL record

i have all docs,. of the settlement & no dues & Nil balance letter from them
Also I had already apply for Property al Loan, but i can't get this without clearing the CIBIL record.

As all banks considers this fullish records & avoid to give loans to valucable customers.
please help me i am in serios trouble

Thanks,
Mahesh Shendkar

Hi, I had a credit card some 5 yrs ago.During the year 2006, I decided to close the credit card and made a mutual agreement with the bank to settle the amount in 3 installements for 34K.From the bank , I received the "Offer for settlement of Account" letter. As per the letter, I paid the amounts without fail, but they did not send me the NOC letter.After couple of years ,They used to call me and threatening like , still need to...

Unauthorized transaction through ATM card

I am Harikrishnan.G, an account holder (Account No:[protected] of Standard Chartered Bank at Oman. I want to file a complaint and want to bring it to your kind attention since the same is a case of Fraud and wants an immediate action.

On 10th october 2011 ,when I checked my account balance through ATM,I found 500 omani riyal has been withdrawn . But the fact is that, I have not done this particular transaction. My ATM debit card is with me only. I have never shared my passwords and PIN numbers with anyone.Then I took Mini statement and found that an ATM withdrawal has been done.

On 10th night, when i called your customer care service center,I was advised to contact branch office during business hours.The very next day(11th October 2011) I went to Standard chartered Ruwi branch,Muscat.The executive said,they cannot do any thing on this and advised me to file a complaint in ROP.I filed a complaint in ROP regarding this.


I just want your team to help me in taking out my money back which i have lost due to loose security of the Bank. Kindly take the complaint on an urgent note and help me in recovery of my money.
Kindly contact me on the below mentioned e-mail id. I will be highly obliged for your kind help.

Regards
HARIKRISHNAN.G
Email ID - [protected]@gmail.com
[protected]
Muscat,Oman