Standard Chartered Bank Complaints & Reviews

We had availed of the health insurance package offered by Royal Sundaram through the EMI facility by Standard Chartered Bank (SCB). After the policy EMIs got activated, SCB executive called me again with some added benefits on my cell phone. I am an actor and was busy in my shoot. I replied in affirmation to cut the conversation short. My wife who handles all my monetary affairs said the said benefit is not required and so we communicated with them on phone to cancel it. My EMI statements coming from SCB kept showing the EMI for the newly added benefits. Since then I have been on phone with several consumer executives at varied times and every time I was assured that the said benefit will be cancelled. I also received a letter from Royal Sundaram assuring that the said benefit is cancelled and the entire amount is credited back to the SCB. I spoke with Royal Sundaram executive who told me that I should not have to pay the said amount and asked me to CC the letter to their Manager which I did. I am still told that I need to pay the pre-closure charges as the bank had forwarded the money to Royal Sundaram. The amount asked for is around 15000/- and odd and I keep getting SMS alerts to pay and avoid visits by recovery officers. I also started email correspondence with them and I can submit those mails as a proof.
My final email has asked them to revert all charges as Royal Sundaram has credited the amount back and I will not make any payment on the card statement unless my statements are brought to order. I have still not received any reply from them as yet. The delay thus caused in payment will definitely end up in the form of added interest and late payment charges levied by the bank.
Need your help and intervention ASAP.
Thanks and Regards,
Vijay Kadam
26201810/[protected]
[protected]@gmail.com

I had a lot of problems doing payments for my standard chartered credit card as most of the cheque payments did not reach you(the bank) on time. Similarily last month, I made two cheque payments both from different accounts. One amounted to be 20,182, the other 10,000. After 15-20 days of the payment, I received no confirmation from standard chartered. I called customer care and was told that the cheques are normally received in a time period of 3-4 days and was asked to put in new cheques. I put two new cheques with the remaining due. One cheque amounted 20,000 and the other 10,790. After a weeks time, I received a confirmation of you people getting this payment. I then continued to stop this credit card and also got the confirmation for the same. Yesterday, I noticed that the previous cheques that I had deposited had reached Standard chartered and was deducted from my account.

I visited the local SC bank here which is the only bank in Pune and they say they do not look into matters with respect to credit cards. After writing numerous emails to the customer care and the head of service. I received an email asking me to email my bank account details to them. Afterwhich I haven't heard a single word from them. I cannot call customer care as they know nothing about this. I am totally clueless on what is to be done now.

Your help would be appreciated.

Ref # for SC bank : 01/12/022716

I have a policy in Dlf Pramerica whose monthly premium in 797.00 RS/Month. I had issued an written application to standard chatered bank to stopping the ecs mode of the above said amount.
I had issued this application to Standard Chatered Bank within 1st dec 2011 to 12th dec 2011. And usually the monthly premium deduction date of Dlf pramerica is 16th of every month. So I applied for stop ECS, before 16th dec 2011. And also they assured me that stop ecs facility they are activated within 2-3 days. It was their mistake, that they don't process my request for stop ECS till now.

Pls help me out of this matter.
Thanks in advance.

Somdeb Dasgupta
(Phone - [protected]. Email - somdeb.[protected]@gmail.com)

Dear Sir,

I need your help in resolving the matter with Standard chartered.I could not find any other way to this.

I had a credit card of Standard Chartered Bank [protected]

SC sent me a balance transfer draft on the favor of my hdfc bank credit card of Rs. 10,000 in 2006 .I did not use the draft and crossed the draft and dropped it to SC Atm Drop Box in noida sector 18.

Later on SC told me that they did not receive any draft and they asked me to make an affidavit stating that I had lost the draft.After few days I made an affidavit and sent it to SC.

After that I never received anything no letter no call from SC.Today when I applied for Loan I found that there is a dues of more than 19,000 on my name.

I am so shocked about this.I never swapped the card and did not use the draft which was sent to me and bank never sent me any letter.

Please do help me regarding this I am so worried.
My phone number is [protected]

I had Standard Charted Credit Card, which I cancelled in May 2006 and already got cancellation and no Due latter from them. But after a several years, just in last month Dec, 2011. I got the over due statement of 48,508.33 and now they are calling me again and again for the payment. And every month they are adding interest and finance charges.

I talked to the customer care but according to them, since it's very old data so they don't have online records and asked me to drop email on head.[protected]@sc.com. Which I did twice but not getting any reply or call from them.

So I don't to whom I need to contact. Because their Chennai office no. is always busy. And Customer care support can not help me. And even they are not replying by email.

Hi Sir,

I am Bibhuti Bhusan Panigrahi.

I have applied for standard chartered platinum credit card about 2 months back through their agent. I have applied only because they have called me 3-4 times and tell me different offers and then I told ok. The agent also told within 15 days you will receive your credit card. After a lot of verification including calling to my parents, residence address verification I have not received the credit card till now(going to be 2 months). I doubt standard chartered employee may be using the credit card in my name. I have called them many times but they are telling without credit card reference no we can not tell anything. How can I get a reference number as I do not have a credit card. Kindly look into the matter and if possible cancel my credit card and return my documents whatever I have given before it got misused.

Regards,
Bibhuti Bhusan Panigrahi
Mob:[protected]

This is regarding my Loan account no. 48167479 with Standard Charted Bank. I had requested the bank to pre close my loan account which is in the name of EROS International a partnership firm. The bank is unneccessary delaying the process and is not ready to release my property papers. I am financially hard pressed and am not able to pay such heavy interestand have arranged to repay by selling the property. I want them to release my property papers at the earliest. Hope you can help me in expediting the case.

Thanking you,
Aalok Sangal [protected]

Hi,

I have a standard charterd bank - Credit card - SCB offered a plan to me with tie up with Bajaj Alliance Mutual funds- I paid for 5 instalments - and never got the policy documents - Now I got the policy document after fighting and stop paying to SCB - Now they are month on month caherging late fee and reversing the same - The worst part they have blocked my card.

I need help and justice here....

Mobile : [protected]

my name is alpa
my loan account no is 40484513
Loan senction amount 2.87.500
Emi amount 3359
on 14th November i call to customer care to change my address and mob no
they give me ref no saurav / ar / 1111 / 86 / 87
on 19 th i call again to confirm my change add and no your customer executive told me it is changed ...
than on 19th i give request for copy of my property document ref no is[protected] and they told me within 6 working days you get your document on your new adress .........
till now i am calling to your service center they are not response properly they give me another complaint no ref no is Allw18rac111167
since last 15 days when I call they said will get back to you in 24 hrs till now no response when I call they take verification & after they cut my call why ? I am not a frod I need my own property document copy is that wrong ?
and when i call today to speak about complaint but they told me your address is not change yet & they cut my call
what is this nonsense no response proper from you guys you have my document or you burn or lost i need answer
i am ready to come to your bank with id proofs
my id is [protected]@yahoo.com
my no is [protected]
please give me answer & set of my documents

I had two transaction in dispute as mentioned above for total amount of Rs. 116,000/- (Rs. 58,000/- each). This had happened on 23-Aug-2011. On seeing the SMS for these transactions, I've called the service desk within 10 minute for dispute, also blocked the card and got a new card. I've received one communication (letter) from SC on 7/Sep/2011 acknowledging the dispute. Per this letter I'm given to understand that this transaction has happened in Chittore from Alukkas Wedding Centre.

While seeing this month Credit Card Statement I notice, the interest been charged on these transactions. I've not received any further communication on this other than the acknowledgement letter. If you trace the call I've made to dispute on 23-Aug-2011, you can notice that the call originated some where close to were I live and you will not see any connection to Chittore. Also I've no business in Chittore.

I would request you to look all my transactions for past 10 years, I've been prompt in payment and have never disputed in the past. Also you will notice that, I've no transaction from Chittore area in the past as well.

I've not made these transaction and strongly believe this has not been looked seriously. The amount in dispute is not a very small amount for me to make the payment without actually transacting. I do know if any transaction made above Rs. 100,000/- SC bank would have called the customer for confirmation. Who ever is this has been smart enough to make multiple transaction under Rs. 100,000/- so that I do not get a call from SC for verification.

File No: I/R/08/2011/866

I request you to look into this and help me in this issue to resolve by cancelling the transaction from this from my account and recalculate the interest amount accordingly. Also I've not received any copy of the proof from the bank for this till today. But now am asked to pay for transaction that i did not make.

Dear Sir/Madam,

This mail is in regard to complain about your standard charted credit card department. I have been receiving calls from one of your D. S. A’s located at West Delhi. The person (Rohan) from standard chartered has collected almost all photocopies of my signed documents (voter id card, pan card, HDFC credit card impression and last month statement, driving license copy and my last three months salary slip). I am afraid that my documents are going to get misused. Because its more than two months no update through mail or message on my mobile number.

Rohan is calling me from landline number [protected], if I am calling him back on this number as he hears my voice he disconnects my call. Again after 15 days today I received a call from [protected] person name Jyoti Kaur saying that she is calling me from verification department for verifying my current office address and when I tried to verify her that is she really from standard chartered or not? When I asked for her official email if than she provided me her personal email id as [protected]@gmail.com and when I asked can't you provide me your official email id she replied that its not allowed to provide official id and she trust's me so providing me her personal email id. When I enquired more the she informed me that she is calling of from Rajouri Garden branch and her boss name is Mr Pankaj, and they have many branches of Standard Chartered in Connought Place, Janak Puri, Shaadi pur & Rajouri Garden.


After all this when I enquired by calling in customer care of your credit card department of Standard Chartered bank they informed me that they never have received any document of mine on my name or my contact no, then they informed me that I can complain here by writing you an email.

I want a quick reply on this because after your verification or reply I can complain this to police. Because I am suspicious that someone is harassing me or trying to misuse my documents

dear sir/madam,


i m avdesh kumar, residency new delhi. i want to take a car loan from SBI, branch: sec.14, rohini, new delhi-85.
i submitted all the required documents.but a few days after i was informed that my application was rejected as my name was listed in CIBIL DEFAULTERS LIST.

Kindly take neccessary and quick steps to remove my name in cibil defaulters list.

thanks and regards.

my details are:

AVDESH KUMAR

(1) dob:1st july 1971.

(2) credit cards : (i) (ii)STANDARD CHARTERED - [protected] [complete payment given on : 30/9/2007 as per bank demand letter] [SETTLED FULL AND FINAL]

(3)email : [protected]@gmail.com

(4) Mailing addres : Avdesh Kumar,
Forensic Science Laboratory,
Sec. 14 , Rohini,
Delhi - 110085.
Contact numbers : [protected]

kindly reply..

thnxxx again....

Sir,

Due to urgent requirement i have applied for personal loan in Standard Charted Bank,Bangalore
and that loan was approved (7 Lacs) ) in Standard Charted Bank on 29-Oct-2011 ,
Loan Application No - 161 0553 ,
Loan account no[protected]
Complaint ref No - leel99/ac/1111/3

but Still amount was not credited to my ICICI salary account, due to the delay in transfering loan amount to my salary account as mentioned by Standard charted bank,i am facing problem because of delay, Please check and take necessary action on this issue

Srinivasa Rao N
[protected]

Dear Team,

I’m holding a saving account (A/c No. [protected]) in Standard Chartered Bank from last 8 years.

My new debit card delivered to my communication address on 9th of October, 2011 but as of now I didn’t received my ATM PIN (since 1 months) and I’m not able to make any Transactions from my new Debit card.

1. I have already registered a complaint through mobile banking customer care agent RAGHU.
2. I also complained to Service managers Mr. Vikas Gupta / Ms. Ruby and Ms. Anushree of NFC branch Delhi but no proper resolution given from SC team.

After so many complaints / reminders to SC Bank team but still I didn’t get my ATM PIN.

I feel as of now I discussed with customer careless team of Standard Chartered Bank,

Hope my ATM pin will be delivered immediately without further reminders.

Regards
Shailesh
[protected]

my credit card no is [protected] name v.k.s.parihar. In cibil report there is some outstanding amount although I had cleared all dues in 2008 or 09. I am requesting for the statement since last 2 months from bhopal branch, but response is very disappointing. kindly send the statement of above stated card no to [protected]@rediffmail.com and tell the conditions to settle the situation. My complaint is about lack of communication also. Why I was not informed if there were some formalities left, as being customer, it is my right to have all the information. kindly co-operate and reply as soon as possible .

Dear Sir/Madam
I have applied for home loan in Standard Charted bank, Cannought place branch 2 month back.They have charged me 11030/- as processing fees for the same.This amount was paid through cheque.They have not provided me any feed back and any receipt no. of paid amount.I have only transections details.The whole process was done by three peoples Name Mr Alok kumar Jha (Jr Banker staff) /Mr Tanmay (Banker) /Mr Mukesh Agarwal (Credit manager) .Due to some reasons process of home loan was not completed.Now they are not returning my amount back.
I have rang up bank for several times,every time they are cooking a new story.
Please help me in this matter.

Thanking you
Dr Dinesh Kumar Goel
Pediatric consultatnt
Columbia Asia Hospital
Gurgaon

Hi,
I had a SCB's Manhattan Credit Card which i cancelled
I had maid full payment (without which SCB or any other bank will never cancel Credit Card)
However SCB has not update and shows that i have dues pending in my CIBIL report
This is unfair and any such due should be immediately removed

Appreciate any help here

I have received following mail. Can you please confirm whether is it genuin or fake.

Standard Chartered Bank
1 Basinghall Avenue, London EC2V 5DD , United Kingdom
International Transfer Department
Office Email: [protected]@embenedetti.org
Alternative Email: [protected]@gmx.com
Fax: +[protected]
Phone: +[protected]
Benedetti Edmund Joseph
Payment...

My Records Against defaulter list in CIBIL is not yet updated from SCB (Standard Charted Bank). Please put a Harsh reminder on scb to Clear my record for outstanding ammount of SCB Credit card and update accordingly in CIBIL.

Name - Yogesh Kamthekar
Email - yogesh.[protected]@gmail.com


Dear Mr. Yogesh,

This is with reference to your e-mail dated September 17, 2011

At the outset, we regret the delay in our response. We thank you for the
cooperation and patience extended in the interim.

We are concerned to note the feeling of dissatisfaction expressed in your
E-mail. We regret any inconvenience that may have been caused.

We wish to clarify that Credit Information Bureau India Limited (CIBIL), is a
repository of information, which contains the credit history of the various
credit facilities availed by commercial and consumer borrowers.

We confirm that your card ending 7126 has been permanently invalidated in our
records with effect from 26/11/07. As on date, there is nil balance in your card
account.

Accordingly, the appropriate status with regard to the settlement on your card
account will be updated in the Credit Information Bureau India Limited (CIBIL)
records within 45 working days.

Assuring you of our best services always

Yours sincerely,

MazharUnissa
Officer - Customer Care

Dear Sir/Madam,
I received many call fron standard chattered credit car representatives realted to credit cards and I was told that first year credit card is free and Please take standard chattedred credit card. Also I was told like please take it and cancel it before one year as charges will be there from next year onwards and in that way you can help us also in adding accounts.

After several requests and calls finally I accepted the credit card and the a guy came and took my signature and said he will fill the rest.In the meantime i received a call from statandard chattered representative and offred me some kind of package for having health coupons (apollo hospital) and free stay (i dont remeber exactly what kind of offer it was).It was for somewhere around 4000/- rupees for a year. I accepted the offer the offer (which they kept the recordings). After 6 months I somehow got one standard chattered statement which was having around 4500 (approx) bill on it and then i started following it up. I strongly lodged the complain on 11 -sep-2011 about the amounts and they said since i was not using the card so I have to pay the charges (which is contardictory to what sales representative said in the begining) and I was told I should read the terms and condition before signing. And didnt revceive any coupons (free apollo health check up and restaurant coupons).Now since then its has reached 7000/- and every time i call customer care at[protected], they lodge the complain and say that i will receive the call back. When i receive the call back they say I have to pay the amount otherwise lodge the complain to cutomer care.

Also they said that the coupons were delivered to my office to someone by Blue Dart.I strongly opposed that and asked that can you let me know who received it ,they said it doesnt matter and I have to pay the money. Also when I asked that they should stop adding interest on the balance since the day i lodged the complain and cancelled my card, they said It will incerase and I have to pay the money.

I going calling back and forth to the two give numbers and everytime they refer each other and dont give me any solution.


Please help me in this regard.

Thanks,
Rajeev
Pune,Maharashtra