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Standard Chartered Bank
Standard Chartered PLC
Customer satisfaction rating: 57%
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COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

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Customer satisfaction rating
57%
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Standard Chartered Bank Complaints & Reviews

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[Resolved]

 RAJINDER KUMAR KHURANA
Sub: Reg. Credit Card No.[protected] in r/o Mr.R.K.Khurana.

With due respect I would like to draw your kind attention to the fact that a Representative of Standard & Chartered Bank visited me in my office JNU, New Delhi-110067 in second half of 2004 for making Credit Card of Standard & Chartered Bank and he got filled up form and took the relevant papers and he also assured me that there will be no Annual Fee and no hidden charges because this scheme is open to Govt. Employees and Govt. Institutions and he went away immediately because he told me that he had to complete target of making maximum credit cards in a day so he was in hurry.

When I received Credit Card in December 2004 it was written below the Credit Card that “by using the enclosed Card, you are accepting the terms and conditions set out in the standard and Chartered Bank Credit Card Rules and Regulations and will be bound by them.” After that they have mentioned Annual Charges etc. Then I rang up to the Customer Care Centre that I am not interested in your Credit Card because it was assured by the Representative at the time of filling up form that no Annual Charges and no any other hidden charges will be charged. Then the Bank Official on phone told me that I should kept that card in the same conditions and should not use at all and then not using the Card it will be presumed by the Bank that the terms and conditions are not acceptable to the customer and facility will be immediately stopped and it will be treated as cancelled and no further statement will be sent. But even then on refusing they had sent statement mentioning charges and again I told many times in 2004, 2005 and in 2006 that I am not interested in your credit card because your Representative assured me of no Annual Fee and no other hidden charges and now you are mentioning in your statement which is great harassment and you are doing mentally tortured the Customer. Then Bank Officials from ITO said that we deploy unemployed persons to fill the Credit Card Form and if they give false commitment to complete their target even then we will recover the amount forcibly. Now, they have charged me Annual Fee and tax etc. to the tune of Rs.8000/- even refusing credit card facility in 2004, 2005, 2006. Now also they are threatening to recover the amount forcibly by sending men. I informed it to the Bank Officials of Customer Care on Telephone also that the Representative assured me that there will be no Annual Fee and no other hidden charges for the Govt. Employees and Govt. Institutions like JNU because this scheme is meant for Govt. Employees and Govt. Institution and this scheme is open for two days only. Earlier Bank Official in April 2007 said that Rs.958/- is outstanding. After two months again I received telephone call that Rs.2000/- is outstanding. Now the Bank Official Mr. Vijay Kumar Gupta of Legal Cell as disclosed his name said that Rs.8000/- is outstanding and he has requested me to pay Rs.4000/- only for clearing the total dues and threatened me that if this amount of Rs.4000/- is not given then we will be forced to recover this amount and he gave me a ring to pay Rs.4000/- for full and final settlement whereas I have been ringing since beginning that your Representative had promised me that no annual Charges and no other hidden charges will be taken and again I received reply from Mr.Vijay Kumar Gupta from ITO Branch, Delhi that we deploy unemployed persons to fill up the form and if they give false commitment even then we will charge the Charges which is unfair and harassment. After frequent telephones and threatening from Bank Officials and this Mr. Vijay Kumar Gupta “as disclosed his name on telephone” I and my family members are very much upset and very much feared due to the said threatening call by Mr.Vijay Kumar Gupta as a result my family life has disturbed because of no fault of mine.

Keeping in view the above, it is my humble submission that an appropriate action may be initiated against the concerned officials of the Bank and they may be instructed to stop these malpractices.

With kind regards,
Yours faithfully
(R.K.KHURANA)
Complaint marked as Resolved Aug 13, 2020
SCB is one of the worst banking institution only worried how to armtwist and extort money by any means they creat a false case and extract money and cheques from clients.

Standard charter bank/Credit card — Unreasonable money charged

I have a standard charter credit card from nearly 3 years now.About a year ago people from standard charter called me and said that there are new promotion insurance policies that can be issued against my card and told me that it is a one time payment.But now I came to know they attached 4 account to my credit card and telling me that the outstanding is nearly 48K way above then my credit limit.

I wanted to know how can I close my card without paying this unreasonable amount.
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    Standard Chartered Credit Card — standard chartered bank credit card - CONSTANT HARASSMENT FOR EXTRA MONEY FOR NO FAULT & Harrsement [Resolved]

     Syeda Noor Hajira
    Hi
    i have a huge complaint against standard chartered credit cards as i had done the settlement for the credit card...
    Complaint comments  Comments  (119)

    [Resolved]

     RAHUL SHARMA
    Dear Concerned,

    Please note that i was a holder of credit card number-[protected] with expiry in the month of august 2007.I had been receiving calls from various individuals who said that there was a pending amount of Rs 3000 odd on my credit card.This amount has been deposited by me on the 8th of september (i also have the deposit slip which can be shown by me if required).I would request the bank to issue me a NOC if all arrears are clear from my side or let me know the amount due from my side.I have had a good track record of payments with the bank and it seems on account of this misunderstanding ,my record is showing a negative in the CIBIL when i apply for any loans.I request help from the bank in this.

    Regards,

    Rahul Sharma
    [protected]
    Complaint marked as Resolved Aug 13, 2020
    dear concerned,
    please note that I was credit card holder No.[protected]. Now I have already settled your account by paying full & finalsettlement amount, vide 1.cheque No.207209 dt.30/4/02 for Rs.5666.00 & 2. cheque No.207210 dt.15.05.02 for Rs.11333 of Bank of India. Also Received your settle ment letter No.JE VA/APR/21 Dt.30/04/02. Now I would request the bank to issue me NOC as all arrears are clear from my side I have good track record with my Bank i.e Bank of India it seems that on account of this misunderstanding my record was showing negtive in the CIBIL WHEN I had applied for my gold card from our bank, so know I request for help in this matter to kindly delete my Name from CIBIL & also issue me NOC.
    Regards,
    SURINDER SINGH SAINI
    mobile No. [protected]
    hi,


    I am Ashish Mehlawat, Chartered Accountant (CA) by profession, i went to lifestyle at pacific mall subhash nagar in january 2014 where executive of standard chartered credit card had asked me to apply for credit card and accordingly i had submitted all requisite documents in this regard. but till date i have not yet received any detail about the status of my request for credit card.
    I called at pacific mall and they gave me number of the person who handles credit card there, i had called him so many times but not yet received any positive reply from him.

    I am concerned whether my documents are in safe hands,
    Kindly get back to me with fruitful reply


    My detail as under-

    ASHISH
    [protected] ( same number mentioned in the credit card application form).


    thanks and regards
    Ashish Mehlawat
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      Standard Chartered Bank Credit Card — CONSTANT HARASSMENT FOR EXTRA MONEY FOR NO FAULT [Resolved]

       SANJAY M MEHTA
      BELOW I AM COPY PASTING THE DETAILS CORRESPONDSE DONE FROM MY SITE WITH RESPECTIVE AUTORITY

      A/C NO [protected]
      Complaint comments  Comments  (16)

      [Resolved]

       voruganti venkata girija sanar
      I AM HOLDING A VISA GOLD CARD OF SCB,TO MY DISMAY I M NOT GETTING THE MONTHLY STATEMENTS,AND THE TOLL FREE NO.IS GIVING AN INFO,OF CHANGED PH.NOS,AND THE NEW NUMBERS ARE NOT FUNCTIONAL,I JUST WANT TO CLOSE THIS CARD,SO I NEED INFO,REGDS MY O/S BALANCE,AND TOLL FREE NOS,SO THAT I CAN TALK WITH THE CONCERENED EXECUTIVES.
      Complaint marked as Resolved Aug 13, 2020
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        Standard Chartered / Personal Loans — No.1 Fraud Bank

         todavid27
        Dear Sir,
        I had taken a personal loan from SCB.Before taking the loan, the information given to me is...

        [Resolved]

         Rakesh Suman
        Dear Sir,
        I am holder of Gold Card Of Standard Chartered Bank and from last 2 Years Credit card statements showing outstanding payments which not belongs to me and I had already lodged the complaints and now after such along time Bank is still not interested to resolve the same and sending me staements bu levying charges on charges and harresing me and my old parents on phone and threatend us.

        Pl. advise what I will do. as I am not getting response from local branch not getting replys of my mails ,letters and phone calls. pl. send me the add. of cocerning authorities of Standard Chartered Bank.

        Thanks

        Rakesh Suman
        from Jaipur
        Complaint marked as Resolved Aug 13, 2020
        Dear Sir,
        I am holder of Gold Card Of Standard Chartered Bank and from last 4 Years. iam take parsanal lone 5 lakh i give reguler stallment to bank . but i am not pay last two mant stalment i have a big probleme so. iam late give this paymet but this time bank reckevere dep. give bad thared by phone he say " HUM GUNDEO HAI OR UNHE BHEG DENGE TUMARE BEIZZATE KAR DENGE OR WO GALEYA BHE DETE HA AND SUB RELATIVES KO PARESHAN KARETE HAI " SIR I had already lodged the complaints and now after such along time Bank is still not interested to resolve MY PROBLEME .

        Pl. advise what I will do. as I am not getting response from local branch not getting replys of my mails ,letters and phone calls. pl. send me the add. of cocerning authorities of Standard Chartered Bank
        Hi,
        I have applied for the credit card.Still it's more than 15 days gone But noresponse from there side.
        So colud you please check & let me know the status of the credit card(Application No-#BJP0693CMBO1)

        Regards
        Satyaranjan
        Dear friend,

        I had also faced the same issue with Barclays bank.I wuould suggest yout to raise an FIR and send a legal notice to the bank on harrassment charges.
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          [Resolved]

           saranarora
          I am an account holder with satandardchartered bank new delhi for the past 20 months,i requested for a statement duration dec 2006 to march 2007 on 23 oct 2007 by calling on customer care number,the representative told me that they will be charging me Rs168 for that,i aggreed to that,now its been almost two months i have not recieved the statemen and the money has already been debited,i complaint against this by calling on the customer care number may be 5-6 times,everytime i was told that i will get the statement or they will call me back,because they told me that we have sent your statement there is something wrong with the courier company,i went to the branch on 10 dec 2007 requested the statement in writing i was told that i will get the statement in 1-2 working days its been 4 working days still i have not recieved the statement.
          Apart from that i submitted my salary cheque on 5 dec 2007 on cheque i had the name as Saranjeet Arora,whereas on my a/c i had the name as Saranjeet Singh Arora,so the bank has not presented my cheque,however i lost the cheque number now i am asking these guys to give my cheque back so that i can get a new cheque from my company but they say we cant give your cheque back as you dont have the cheque number

          I request you to please take care of this,you can contact me at[protected]
          Complaint marked as Resolved Aug 13, 2020
          Manager, Customer Care,

          My self is Mrs. Neeta Dhiman, I am one of the reputed customer of your bank, but not satisfy with the bank operation.

          I have an account with you No.[protected], with South Extn New Delhi branch, they have opened my O.D. account without of my knowledge or permission, why, if not receive any satisfactory within a week, then i have no option, but to go court of law as well as your staff which is not helpful except of Miss Nisha in your south extn. New Delhi branch, as well as after repeated request, have not received any kind of statement of account.

          pls do the needful or otherwise, have no option except to close my account, as well as legel proceedings.

          my mobile number is [protected].
          contact on my mobile, or email me.

          standardchartered bank — Removal from CIBIL

          Against Credit Card No[protected]/[protected]/[protected] and customer no [protected] and letter no CHR[protected] against Rs 9000/-
          Bnak had issued full and final sattlement letter on dt 15/01/2009 with the comitment that your name should be removed from CIBIL site
          We bring to your kind noticed as on date my name is appearing which creates mental distrubsement for me. you are requested to kindly removed my name other wise i have to take legal action against you.
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            Standard Chartered Bank — statement via email [Resolved]

             rishi kumar uniyal
            This is to request u to send my monthly statements to my mail id...
            Complaint comments  Comments  (16)

            Standard Chartered Bank Credit Card — SCB Credit Cards.... No support, No transparency... Most irresponsible Customer care Team [Resolved]

             ankkas
            I am very unhappy with PHONEBANKING SERVICES of "standard chartered bank gold credit card". Actually I have lost...
            Complaint comments  Comments  (113)

            [Resolved]

             Vishal Grover
            Hi,
            I am holding a Manhattan Credit Card with the following Details:-
            Card No :- 4129 0XXX 1XXX 7XXX

            I am facing lots of problem against this card. One primary problem is i dont get statements regularly
            everytime i have to call the customer care & ask for the same. Now the last time when i called up customercare
            i explained all the problems & complained abouut the behaviour of your collection executives. I mean these
            collection people does not know how to speak with a customer they can't even understand the problem.
            I also asked for the last six month statement so that i can pay the complete amount & close this card.

            But till today i have not recieved the six month statement.I recieved one statement that was for the month of
            october i guess the due date mentioned was 13 Oct 07 & i recieved the statement in Nov.

            There were instances where the comment mentioned against the call by the excutive was totally incorrect.

            I also called the customer care today & again spent 20 mins explaining the same problem & lets see when can i
            recieved the statement by email.

            I am really frustated with this card & would request you to kindly reverse the late payment charges so that
            i can pay the complete amount.

            Please call me for any further discussion.

            Thanks
            Vishal Grover
            [protected]
            Complaint marked as Resolved Aug 13, 2020
            Dear Sir, Ref : SCB Card no.[protected].

            Insta-buy’s A/c no.[protected].



            With reference to my above mentioned card, I wish to draw your kind attention to the fact that I have withdrawn a sum of Rs.25, 000/- for which I have paid Rs.1, 000/- every month since November 2008. But sorry to say that after making payment for last 9 months your accountal figure says that only a sum of Rs.2, 000/- have been repaid from my end.



            Under the circumstances, I request your kind self to do the needful and let me know my total outstanding dues as on date so that I can make the one time payment and cancel my card at the earliest as the falacy in calculation formula in your database is not clear to me and oblige.



            Thanking you,



            Dated, Kolkata,

            The28th.August2009. Yours sincerely, Sabita Nandi.
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              [Resolved]

               nitin sakhuja
              Complaints on "standard chartered bank credit card"

              I had a dispute between standard chartered bank.i droped a cheque in drop box. but bank could not collect and overcharged at me.BUT I PAID THE MONEY but they give AGAIN OVERcharged on the next statement i already cancelled the card on poor services & not good commitement by the bank
              Complaint marked as Resolved Aug 13, 2020
              I regret to tell you about my bad experience with Standard Chartered credit card division.

              I had purchased your credit card in 2005 under your No Renewal charges scheme and made one transaction of Rs.9900.00 and paid the same to bank..

              I had also received a cheque for Rs. 2000.00 from you without any request from my side and the same had been destroyed along with my credit card after consulting with your executive Ms. Saifali.

              After this all happen I got a call from your executive regarding the outstanding of Rs. 12000.00 (9900+2000+Intt.) , but after giving all clearing the matter was closed.

              Now again an executive called my house and insisted for payment from my mother who is very old and cannot reply properly. This person also misbehaved with her.

              Yesterday again I got a call from Mr. Saurav Sharma (Ph.[protected] for payment of Rs.14000.00, which I have already paid and clarified as above...

              I don’t understand why the bank is not checking its records and also troubling me again and again in the matter.

              You are requested to kindly look into the matter and take the necessary action otherwise I shall be forced to approach other forums.

              Regards
              Harish Chander Bhatt
              I regret to tell you about my bad experience with Standard Chartered credit card division.

              I had purchased your credit card in 2005 under your No Renewal charges scheme and made one transaction of Rs.9900.00 and paid the same to bank..

              I had also received a cheque for Rs. 2000.00 from you without any request from my side and the same had been destroyed along with my credit card after consulting with your executive Ms. Saifali.

              After this all happen I got a call from your executive regarding the outstanding of Rs. 12000.00 (9900+2000+Intt.) , but after giving all clearing the matter was closed.

              Now again an executive called my house and insisted for payment from my mother who is very old and cannot reply properly. This person also misbehaved with her.

              Yesterday again I got a call from Mr. Saurav Sharma (Ph.[protected] for payment of Rs.14000.00, which I have already paid and clarified as above...

              I don’t understand why the bank is not checking its records and also troubling me again and again in the matter.

              You are requested to kindly look into the matter and take the necessary action otherwise I shall be forced to approach other forums.

              Regards
              Harish Chander Bhatt

              Standard Chartered — Bad experience

              I had called the SC customer care center today and had a very bad experience. One thing the executive taking to me was very rude. His name is Abhi and he reports to prahlad(manager) in bangalore. He told 1227 /= Rs have to be paid immediately by today and later he said 2293.78/= should be paid immediately and then all late payment charges will be reverted and balance amount will be credited to my account within 4 working days. I have asked whether my account will closed with this amount or not? He has not replied correctly. He said he can’t tell that. Then what is the puspose of having the customer care officer? He was not ready to transfer the call to his manager. He said they are busy he can not tranfer the call. This was rediculous. Earlier in dec I have asked customer care before making the payment and depending on their confirmation I have made the payment to close this account. Your customer care officer not told me the correct ammout earlier and this caused lot of confusion and unneccessary I have to pay the late payment fees now. So, please take the appropriate action on both the executives and give me the justice. I have made the payment of 2294/=. Please return the exccess amount back to me so that I can continue to bank with SC.
              i'm not receiving monthly statement in my mail pls provide this from this month onwards.
              S.jai krishnan
              [protected], I don't know this number is belongs to which Standard Chartered Bank. But for last fifteen days. My family (Old parents), My in-laws, myself got life threatening calls from this number. This is just regarding the credit card payments. Mr. Harendra Sharma ([protected]) is dealing with me regarding settlement but still that I got continuously threatening call. Me and my family is suffering from mental trauma. When I am talking with Mr. Harendra Sharma he told me he doesn't give me a call.
              I requested to higher authority of SCB take it as seriously and take action against that person otherwise I shall be forced to approach other forums.
              I have droped two cheques of my creditcard bill intime on 18.11.08 & 26.12.08for Rs-1285.83& Rs2255.22
              respectively and the said cheques have also been encash intime inspitof that rs-786.52 has been debited in my cradit card a/c for delay paymen for both the cheque I have asked ONKITA the lady who was on the phon she told me the fact and she ensured me to revart the amount . Iasked her to inform me over SMS in my mobile as you send for outstanding due. She told me it is not possiable. It is my request please let me know by SMS ON MOBILE or to my MAIL ADDSESS at your earliest of the reversal the amount and every body should be careful so that it may not happend further.
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                Standard Chartered Bank Credit Card — not giving no-dues and showing me as a defaulter [Resolved]

                 manoj dubey
                I had a dispute between standard chartered bank.i droped a cheque in drop box. but bank could not collect and overcharged...
                Complaint comments  Comments  (39)

                [Resolved]

                 Deepa Vaidyanathan
                Hi,

                In the interest of making other customers aware, I am placing this complaint here. I have been holding an SCB credit card for the last 9 or 10 years. All this while, I would drop a cheque a day or two before the due-date and there were no issues.

                For the month of October 2007, the due date my payment was due was 28-Oct. My cheque was dropped in the SCB drop box on 25-Oct(dated 25-Oct). In the next month's statement, the payment received date was given as 27-Oct (one day before the due date) AND a LATE PAYMENT charge was levied!! When we called SCB and enquired, they initially refused to reverse the charge stating that they have mentioned clearly in their statement that cheques should be depositted 3 days in advance.

                First of all, in their statement, they only mention "We encourage you to drop your payment in the cheque collection box 3 days prior to your due date." This is not mentioned as a "punishable offence". Secondly, my cheque was anyway dropped 3 days before!!!

                When I brought it to the call center rep's notice, all he says that only if the cheques are dropped before 10 AM 3 days before they will be considered!! After two calls with them, I absolutely refused to back down and got the charge reversed. Even at that point, the customer service representive refused to apologise for the admin error on their behalf and only continued advising me to pay on time!

                There was no forum to escalate this issue. With other customers who are not as persistent, Standard Chartered would get away with their incorrect charges. I am lodging a complaint with RBI so that this kind of harrassment doesn't go unnoticed.

                Regards,
                Deepa
                Complaint marked as Resolved Aug 13, 2020
                Deepa - This is probably too late to respond. It been almost a year and a half but never too late for a little education are we? :)

                Due dates on cards are computed based on income levels, wage date, amount etc. They generally differ a couple of days, plus or minus. Every bank will generate a statement on a particular date (excluding weekends and bank holidays) from which your due date will be around 26 days away. Unfortunately in India most of the credit card customers remember their first bill due date. Thats incorrect. I am not of the opinion that was the case with you however it could be a possibility. Hence, its important to ensure we, as consumers, receive statements each month that will tell us a specific date on which payment needs to be made.

                To briefly address your concerns about bank's behaviour towards your grievances, please be assured that every bank in India is governed by two major regulatories. They are a) RBI and b) Banking Ombudsman (part of RBI itself). Banking Ombudsman is a model to receive customer complaints and they act as mediators between the bank and the customer. Most of the times, there are statisfactory outcomes for the customer. Please search on google about this and you will get a lot of information including their official website where you can register your complaint online.

                I am guessing this could have helped.
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                   Manish Madhukar Patil
                  well i have taken a loan from your bank for car loan marui car alto lxi....loan amount has been cleared in april...still till date i have not recieved NOC from your end...please to do the as soon as possible..Loan No.42476461
                  Dear Sir/Madam,
                  This has further to my complaint dated 23.08.2007 (copy attached as Annexure – ‘A’ page 1 to 2). After this complaint Bank approached me vide email dated 05.09.2007 (copy attached as Annexure – ‘B’) reducing undue charges from Rs.16072.00 to Rs.3790.29 only. On denying these charges and asking for documentary proof, they sent me dispute form for Rs.3790.29 only and confirmed that other unjustified charges have been reversed. Necessary dispute declaration form was sent to them on 28.09.2007 and I had considered the account settled.

                  On 18.10.07 at around 4.00 PM, I received a call from mobile No. [protected] identifying himself to be Mr Pravin Kumar from Delhi Police that he has received Non-Bailable warrants in my name and DCP has specially given him this case and DCP himself is pressurising him to arrest me immediately. He refused to disclose the reason of warrants and given me number of Mr. Junez Khan Advocate of Bank in Delhi Tel No. [protected].

                  I personally spoken to Mr Junez Khan at above number and explained that against an amount of Rs.16072.00 bank has already confirmed their mistake and had given final amount as Rs.3790.29 vide their e/mail dt 05.09.07. When I informed bank vide my mail of same date that this transaction was not made by me, bank sent me a form to fill which I sent on 28.09.07. After listening this also, Mr Khan suggested me (around 5.30 pm) that I must deposit this amount today itself and fax him receipt at fax No.[protected] failing which police will execute the warrants tonight itself and arrest me.

                  I approached Bank Customer Care Officer Sherlina Narayanan who had confirmed settling above dispute (copy of email dated 18.10.07 attached as Annexure – ‘C’). This email was acknowledged by Customer Care Officer Sherlina Naryanan same day vide email (attached as Annexure – ‘D’) assuring to revert back immediately. After that I sent two reminders vide email dated 19.10.2007 at 12.35 PM and 1.12 PM requesting to inform the status but there was no reply and till today there is no reply. Ultimately in order to avoid any complication rising out of alleged issuance of Non-Bailable warrants, I deposited the total amount of Rs.16072/- and faxed the receipt to said Mr.Junez Khan, Advocate of Bank at Fax No. mentioned by him although the Bank Customer Care Officer already confirmed outstanding of only Rs.3790.29 which was also accepted by Bank to be investigated under dispute.

                  The un-desireable, un-justified and illogical conduct of the officials of the bank as well as that of Mr.Junez Khan, Advocate for the Bank and Mr.Parveen Kumar, Inspector of Delhi Police, apparently proves that the bank has played a mischief with me in order to extort a sum of Rs.16,072/- (Rupees sixteen thousand seventy two only), which are not actually due. Mr.Junez Khan by mis-representation and threat o[censored]sing powers to arrest me by so called Mr.Parveen Kumar Inspector, Delhi Police has acted against the professional ethics. I reserve the rights to proceed legally against said Mr.Junez Khan, Advocate for the Bank and Mr.Parveen Kumar, who claimed himself to be an Inspector of Delhi Police.

                  The Bank by their acts and conduct of omission and commission have indulged in un-fair trade practice to recover admittedly un-due amount, by playing mischief and fraud upon me, which caused mental tension for me. I was made to believe by the telephonic call of Mr.Parveen Kumar, alleged to be an Inspector of Delhi Police that certain action is being taken against me. I felt insulted before the persons, who were present in my office at the time of phone call made by Mr.Parveen Kumar for my arrest on the basis of alleged Non-Bailable warrants of arrest. The acts of the Bank apparently prove that they hatched a conspiracy to extract money from me by wrongful means and with a common intention and object, they executed their plan and extracted the amount. After the payment was deposited their Customer Care Deptt. did not even acknowledge my mails. The action of the Bank is certainly un-fair trade practice as well as deficiency in services of the Bank.

                  By the acts of omission and commission of the Bank, I have suffered mentally as well as financially.

                  It is requested that necessary action may please be taken against the said Bank under provisions of law.

                  Regards,

                  RAM DHARI SHARMA
                  MANAGING DIRECTOR
                  SAFARI BIKES LTD
                  E-650, PHASE - V, FOCAL POINT
                  LUDHIANA - 141 010 (INDIA)
                  PH:[protected]
                  As discussed with you telephonically regarding the faulty withdrawl from Dr. Prabhat Saxena S/B Account Nos: [protected] of a cheque ( 298741) of a different series of amount Rs. 21,575.00 on 31.10.2007.
                  The complaint [ NB/LC/ 1107/5 and NB/NF/ 1107 /11] for this matter was lodged on 1.11.07 while I was doing ATM transaction .On the very similar day I had applied for blocking my Account transactions both through Check & ATM.
                  On repetedly talking to customer care executive yesterday I was given another complaint Nos. RU/LR/1107/207 and assured that a High ranking responsible person shall personally look into the matter and shall solve it within 24 hrs.Till now no reply was forthcoming.
                  I hope that you shall appreciate the inconvinence I am facing when no withdrawl is possible in The salary account.Hoping for kind cooperation and early redressal of problem.
                  Warm Regards,
                  Dr.Prabhat Saxena,
                  Paediatrician,
                  Fortis Hospital, Noida.
                  Mobile Nos; [protected]

                  [protected][protected][protected][protected]
                  Get the freedom to save as many mails as you wish. Click here to know how.
                  Dear Sir,

                  I Mr. Sanjay Balbhim Ingale having Account no. [protected] in your Bank.

                  On 5th April 2008 i have dropped a Cheque at Andheri Atm drop box at Nityanand Nagar at 5.30pm. The Cheque was of Standard Chartered Bank. Please find below the details of Cheque.

                  Name of Account Holder : Mr. Sanjay Balbhim Ingale
                  Account no. : [protected]
                  Cheque No : 103801
                  Amount : Rs.28, 592/-
                  Complaint Number : SANOMA/NC/0408/4.

                  Please note that my Cheque is unclear as i have deposited the same on 5th April 2008.

                  Kindly give me the status of my Cheque no.103801 as soon as possible as it is my Salary Cheque.

                  Awaiting for your prompt reply.

                  Thanks & Regards,

                  Sanjay B. Ingale
                  +91 [protected]
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                    [Resolved]

                     Amar Nath Yadav
                    A cheq no. 257985/16/10/07 for Rs. 17000/- drawan on Canara Bank Janpath depsoited on 23/10/07 & send for clg. by bank on 24/10/07 & credited by bank on 29/10/07 after 6 days , In between a cheque of Rs. 3513/- LIC of india presented in bank on 27/10/07 & it was dishonoured by bank on 27/10/07 at 9.25 AM and a amount of Rs. 337/- debited for the same

                    Pls. help and lodge a complaint for delay in crediting the amount by bank & dishonoured of cheque
                    Complaint marked as Resolved Aug 13, 2020

                    Standard Chartered — Cheque Clearence issue

                    Where should I go for Help !!!
                    I am a resident of Noida City, Satcom Engineer by profession. I am writing to express my dissatisfaction at poor service provided by Standard Chartered Bank .
                    I have submitted the cheque on 15th july, 2008 of Deutsche Bank having no. 635259 at Brahm dutta Tower, Noida along with photo id and application of being same person as my name written over the cheque is YOGENDRA MISHRA and account having YOGENDRA NARAYAN MISHRA.After completing all process, I got the deposit slip of submittion of cheque.BUT till now (7/08/08) I didn, t get it in my account
                    I called to customer care of SC and lodged the complaint there thats no. is abhisk/LC/0808/1.He gve the assurance to me that within 48 hrs u would be getting the call from our executive, but no call I got it.
                    I went to ATTA branch of SC on 2/08/08 and I explained the aforesaid problem to Miss Vidhi, She assuerd me that after two days (4/08/08)you will get your cheque in SC Branch and after that you have to follow again that process, BUT when I called that day no one is picking up the phone.
                    When I called the manager of that company, he told that this is not the proper place to ask.And said me to call on customer care no.
                    In these cicumstances I really get frustated and feeling helpless.
                    I know that Standard Chartered Bank is very Big brand. But these type of inconvenience loose customers.

                    Standard Chartered Bank — cheque submitted

                    i am kamal sony working in a pvt.ltd co. & i got one cheque of rs.m 3000 from my co. & i submitted tht cheque in standard chartered bank ATM in lajpat nagar on 6th of oct. but stll tht money has not been credited in my account. now when i called them for the money they are saying tht they are not able to find my cheque. i am in need of money but due to their mistake i am suffering a lot.

                    my contact no. is [protected]
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                      [Resolved]

                       Indrajit Ghosh
                      Dear Sir,

                      I had a credit card with Standard Chartered bank (Ac. No. [protected]) with expiry date 09.07. I never used the card for any purpose (neither physical swapping nor e-transaction). Never activated the card or even show it to anybody. It was always in my locker at home. I created the account only for repeated request for free card by bank vendors.

                      Now last month I got a card statement from the bank amounts to Rs 62,054.00 for some transaction I have never heard even. I called up the customer care immediately and ask them to withdraw the charges at once. They asked me to fill up dispute they will send and fax the filled up form to the number they mention. I did the same immediately after getting the form from them. After few days without getting any response from them I wrote to their grievance cell (Card.[protected]@in.standardchartered.com) to provide some feedback on the above.

                      Again after few days, they have found some transaction as valid and I have to pay the amount and they are investigating others.

                      Now I have few doubts. There may be two cases.

                      1) The bank trying to cheat myself charging false transactions on my account, which is highly probable.

                      2) They have done some mistake and did some wrong billing.

                      If first is the case then I have nothing to say. In case of 2nd option, there are few possible way to do the mistake.

                      a) They put someone else’s transactions to my account by mistake.
                      b) They have issued a card with the same account number as mine to another person and didn’t delete the old account and the amount has been charged to me. This is possible as the expiry date of my card has been reached (09/07).
                      c) They have issued a updated card with new expiry date for me and handed over the card to a wrong person. This is highly possible as the expiry date of my card has been reached (09/07).

                      In this circumstance, I am very worried about the issue. Could you please help me to get rid of all these false transaction amounts and take strict steps against the aforesaid bank so that they will not dare to harass any responsible citizen of India in near future.

                      Thanking You,

                      Indrajit Ghosh
                      Complaint marked as Resolved Aug 13, 2020
                      Hi,
                      I am persuing the case of Mr. Ram Prakash Tripathi who have SCB Card No. [protected]. I urgently require the Statement for the period 01-04-04 to[protected] for I.Tax case.

                      Please provide the same at the earliest.

                      Thanks.
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                        [Resolved]

                         Rahul
                        I am currently in US since Feb 2006.

                        Before leaving for states I asked Standard Chartered bank to cancel my credit card. But they mentioned that there is some outstanding so they cannot cancel the card. I cleared the outstanding and left for the US.

                        After 6 months they stared calling my company where I used to work (as my billing address was of the indian company)>

                        I learned from my friend in previous company that the bank people are calling. So I called the bank and learnt that there had been some outstanding payment of 1Lakh 20 thousand.
                        When I invetigate the matter further this was the conclusion:

                        The bank claimed that they had sent a new card at the office and the transactions were being done using that card.

                        Now they are calling my hometown as threating my folks.

                        I have already sent all relevant proofs of my stay in US for the period the transactions had happened.

                        Please advice.

                        Thanks
                        Rahul
                        Complaint marked as Resolved Aug 13, 2020
                        I used my Standard Chartered Bank Credit Card for some product service of 2, 900. But merchant make duplicate entry of the and my outstanding was 5, 800. I talked to Bank ( Bangalore, India )so they told to send Dispute declaration form. After sending that form i was waiting for response, but i did not get proper response for 1.5 months. Everytime different exicutive gives diffrent openion. some said that its it process. some said that will call etc... Meanwhile my outstanding reached to 6, 600. After 3 months i have been told that you did not reached within 15 days of dispute, we are sorry we can't reward it back.

                        I think this is biggest poor service case i faced among us.
                        I am Jaya Kumar, used SCB credit card 2 years back. When I transfered to Hyderabad from Delhi, I have cleared all the amount other than loan amount which is EMI. Later also I cleared all the amounts through cheques. After One and half year SCB executive called me and told that the due is about 12000. I explained that all the things were cleared. He asked me the proof and I sent all the cheque numbers through which I paid. Later now some other executive is harassing me and asking me to settle the amount. Where I had to make complaint on this?
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                          [Resolved]

                           ravinder W100i
                          Just to fulfill target, Standard Chartered Bank (SCB) Loan Team is harassing customer like anything till the customer thinks that he/she is a bagger and only SCB courteously helping him or her by giving me loan (approved 230000/- and given 154000/-) with heavy interest and delay.

                          Ratandeep & his team (SCB Office at Bahadur Shah Zafar Marg, Delhi) called up and requested me for a loan on phone on behalf of my card (maintaining with you since 1999 / 2000) without blocking my limit for Rs.230000/- (double of card limit) plus air ticket for any sector across the country and 2nd ticket on 50% discount. After a delay of atleast 1 month and several reminders, they sent me cheque of Rs.154000/- only and said very easily that if I want they will arrange balance Rs.76000/- against my card limit for air ticket they said, it will reach you within 10-15 days as the same will be issued by Indian Airlines

                          On their personal assurance I availed the loan facility of Rs.154000/- and waiting for ticket and after 20-25 days when again I contact them they said it is already courier to you, they will check and get back to me again after week, when I checked with them, they said please take the courier details from Call Center helpline, as they have all these type of details when I checked with call center people, they said my loan was not under air ticket offer as the same was till May’07 and my loan was sanction in June’07 after telling the whole story to the Manager of call center (Ms. Neha) she helped me and arrange to sent the attached voucher in September, but she assured me that the voucher will be valid for 6 months from the date of receipt of voucher.

                          When I received the voucher,

                          1. it is valid upto 31-Oct-07 with some categorized sectors
                          2. I contact Neha and informed her about the same, she said she will check and get back to me but now she is neither replying me nor coming on phone
                          3. while contact Friends Global, they said it will not be revalidated, only eligible as per sectors mentioned and no second ticket will be on 50% off
                          4. they also said that if I want I will book the ticket with a particular date (comes within year) before 31-Oct-07 and if I want to postpone or prepone the same Rs.100/- per sector will be charged.

                          Please help me, now as the sectors mentioned are all business centers and not holiday places, either give me DELHI-GOA-DELHI with 2 ticket on 50% off or refund me for all the harassments done by SCB people
                          or give me atleast one more ticket for my husband, because I will not travel alone and if we go together the other ticket will cost high
                          or give me your final decision so that I will send back the ticket to you as a GIFT from my side for atleast listening the whole episode and understanding the harassment and how these people are cheating customers like me.

                          The whole above story I had wrote on 05-Oct-07 to SCB people (Samuel & Sachin, Bangalore) on their request, but nothing responded till date, infact I received calls (2 times) from somewhere from Delhi SCB around 6 p.m. but I had requested them to talk to me around 7 p.m. as I was travelling that time not able to listen properly but they said they will call up next day morning around 10 a.m. for which still I am waiting and tried on their no. 66400335 several times but always going no reply as usual. instead again next day around 6 p.m. after my mail request to them, I received a call from one lady executive from SCB (tel no.[protected], while I was driving back to home. I think now they people are only passing time so that validity will lapse and they can easily able to tell me that “sorry mam we are not able to do something or other excuse”

                          Secondly now what SCB Delhi executives wants to know from me instead I had already wrote each and everything to them, still they are calling me (as informed you) and asking me that I have some problem in credit card or some air ticket, etc.. Please it’s now look likes that I am bagger and that’s why I had last time requested SCB to give me response in writing, otherwise I am returning air ticket back to them as a gift from me to them.
                          Complaint marked as Resolved Aug 13, 2020
                          Hi
                          Could you resolve the issue to your satisfaction?

                          Oh i think i am too late to see your complaint.

                          SCB is trying to cheat me also. I have collected a lot of evidences against SCB to prove its fraud intent activity.
                          i am planning to file a case in consumer court.
                          SCB has cheated me, it is trying to be very diplomatic and also revealing its flaws one after the other.
                          I will try to make SCB get a highest punishment possible from the court.

                          Any suggestions that i should consider?

                          thanks,
                          harsha
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                            [Resolved]

                             [email protected]
                            Standard Chartered Bank Credit Card No : [protected]

                            I have opted services of above credit card way back in March 2002. I have been placed by SCB in defaulter’s list stating non payment of credit card dues.

                            Facts of the Case :

                            1. I have asked to stop service of the card in May 2003 to stop the services of the card on the following grounds.

                            ( A ) I have Withdraw Cash for Rs. 4500/- from SCB , Mithakhali Cross Road , Ahmedbad ATM on[protected] . At the 1st instance I was not able to complete the transaction on the 2nd Attempt I was able to withdraw Rs 4500/- from my Credit Card , and have informed at the Branch / help line on the same date stating the same , help line has assure to reverse the transaction after verifying the things. Subsequently SCB has reversed the entire transaction on[protected].

                            ( B ) SCB has debited Annual Fees vide their statements dated[protected] ,[protected] and[protected].


                            ( C ) I have instructed SCB help line to stop the services in May 2003 and subsequently from June 2003 SCB has stop to levy charges.

                            I have not made payment of Rs. 1848/- due on April 2003 end from May 2003 on following grounds.

                            Grounds of Non Payment by me :

                            ( A ) SCB has reversed the disputed transaction in September 2002 , in spite of that they have mentioned the amount withheld in their subsequent statements.

                            ( B) SCB has not reversed the annual fees , once I have subscribed the services on “ NO ANNUAL FEES “ basis. SCB Customer Care Executive has confirmed on helpline to reverse and stop the service of the card in May 2003. In fact considering the same SCB has stop charging any thing from May 2003 Onwards.

                            ( C ) SCB has placed me in the defaulter’s list without intimating me , they have never sent any statement to me . ( enclosed statement sent by SCB (sreejaya P V ) on 30/08/2007 still they have not dispatched statement for Aug, Sept 2007.

                            ( D ) I have never utilized the services of the card considering the above facts and Grounds since May 2003. I am being cheated by SCB, SCB has not bother to take me request , permission , consent , acknowledgment to debit further annual fees to said credit card. I was not happy with the way SCB Services. They have not send me any statement from SCB , SCB has not intimated that your Credit Card account has been placed in defaulter’s category.

                            Request --

                            ( A ) Balance of Rs 1848 /- in May 2003 was jumped to Rs 14710 /- in July 2007. During the period I have never utilized the services of the Card. Is this a right Business practice to earn profit , SCB has done all the above things once they have stop giving services in May 2003. Once my services are stopped why they have debited further amounts without my taking my consent , request , confirmation.

                            ( B ) It is illogical , unlawful to charge any amount once the accounts is getting default or become N P A.

                            ( C ) I am ready to pay Rs.1848/- with Interest and service tax as per the working enclosed as per Annexure III .

                            I herewith humbly requested you to help me out considering the above facts and to my willingness to make payment .

                            Thanking you


                            Ashesh Pathak
                            [protected]@gmail.com
                            [protected]
                            Complaint marked as Resolved Aug 13, 2020

                            Standard Chartered Bank/Credit Card — Undue charges levied, without intimation

                            This is regarding my nonpayment of dues/late fees for my credit card with Standard Chartered bank.

                            There was a transacion for Accident Protector Cover charged to my credit card, without notification/concent from me.
                            Also I received no statements and follow-up calls for 4 years for these dues. And suddenly the bank calls up and asks me to pay up with late fees, now amounting to Rs. 6700/=.

                            My request for statements for these chanrges was outrightly rejected, as I am told that the statements were sent and wont be sent again.
                            This is highly unjustified, as I seem to be helpless with the customer care.
                            Now the case has been forwarded to their Recovery team, which threatens me with legal action for non-payment. Off-late I received an email from Bank saying that they acknowledge their mistake and would reverse all the outstanding. But the recovery team still threatens me to visit my place and with legal action.

                            I would like to take help from the consumer forum in this regard.
                            Thanks,
                            Card No. - [protected]
                            Issue date - 18/8/2003
                            This is what I experienced with HSBC Credit Card.

                            I have been told by HSBC executive to take life time GOLD Card and I accepted the same. After competion of one year the HSBC charged me 2000 rupees as card fee and earlier I have been told its free card.

                            Onwards I stopped my payment to bank and now after so many month and without solving the query, Banks legal department calls and says that your amount almost doubled.

                            Please suggest what somebody has to do.
                            They are Fraud Bank, they does the same kind of thing with me and harassing me by making calls.

                            Regards
                            Anil
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