Standard Chartered Bank Complaints & Reviews

Last week i got a sms from Standard Chartered that if i will use my Credit Card in Ezone to purchase any electronic item before 18th Jan 2011 then i will get 6% instant cash back but after doing a transaction of 30900/- i got only 200Rs as cash back and they didn't even provided me with the reward points. This is really not at all a good impression from such a reputed bank. I am very disappointed.

Iam using standard chartered credit card( for past 15 years(card a/c no ending with 4926). So far I never defaulted money. In the January statement there was a discrepancy of amount Rs 3365/- related to some unknown transaction .The details given in the statement is : Transferred from A/c[protected]-3681 amount Rs. 3365/-.

When I contacted customer executive of the bank ,they have informed me that the amount is deducted towards some card enhancement pack which has been sent during the December2009.I have told that I have not received any card enhancement pack and I asked them to reverse the amount against this transaction . So far this has not been done and they have started adding interest and late payment charges against this amount. After several reminders the reversal has not been done and instead the executives are calling me from the ph no[protected] several times for payment of money.
They have also written to CIBIL .
Kindly help me .
My contact mail is [protected]@sify.com

Bills Produced without single time usage of card.

Card was issued with wrong communication from the sales person of the bank.

Not done a single transaction through the card.

I got the note from bank and asked them to block the card, even then they made the charges once and there after complaint they reverted it back.

2nd time again they made the charges and reverted it back after making a complaint on customer care service.

Now the 3rd time again they had made the charges and asking me for the payment.

Card number was : SCB Titanium Card No : [protected]

My Contact Details: [protected]

alok.[protected]@gmail.com

Please Help, And some action needs to be taken agaist such fraud from the banks.

Thanks & Regards,

Alok Chhatry

sir,
I have been getting more than 150 to 200 calls from chennai from the following numbers [protected], [protected], [protected] and [protected]. this person starts calling from as early as 7.30 am and goes on calling till as late as 6.30 pm....reason of his harrassment ...standard chartered has issued a credit card to some poonam chojar who has used my name and number as reference during application for getting the card and has defaulted on the payment for the same. . Please understand that i have not signed any guarantee or approved of standard chartered to give the credit card..Standard chartered has do their homework better on the credibility of the person they are issuing the card to rather than questioning any respectable persons integrity who has nothing to do with the issuing or default on payments of the same.If this harassment is not stopped immediately i will be forced to approach the ombudsman for mental harrassment by standard chartered credit card division.

Dear Sir,

My name is S.K.Mitra and i use to hold standard chartered bank credit card earlier and i have already settled all the dues with bank and i hav the settlement letter with that i received a letter from the bank that with no dues then also my name is not taken out from the cibil..

Kindly look into this matter.Your kind concern is highly appreciated.

Thanks n Regards

mitra

This is to be brought to everybody's notice and information that Standard Chartered bank Chowringhee branch ,Kolkata have some employees like Mr.Sumanta Mukherjee who have pleasing personalities to trap customers and convince them and persuade them to go for some useless insurance policies .We had been convinced by his sugar coated words only to end in losses every year..losses where even the principal amt also has been affected..leave aside any profits.So a word of caution for every one who visits this bank..Even the bank manager has a flag of green signal for the unethical practices practised here. Mr. Sumanta mukherjee also went to the extent of giving us wrong figures when we used to enquire about our policy.

Inspite of our complaints, the bank has hardly cared and all our complaints have fallen to deaf ears.This is why I am forced to tarnish the image of this reputed bank which stands in all its glory in the Park Street .To our surprise, when we visited the bank we were amazed to see his achievements in duping people like us.the bank has conferred laureals by bestowing him promotions after promotions.After all he has really contributed enormous profits to the bank by cheating the priveliged customers

Dear Madam/ Sir,

I have deposited outstation cheque no. 062384, Drawer- LIC, Issuing Bank Solapur Janata Sahakari Bank Ltd., Br. Kallam, Dist. Usmanabad in my Savings A/c No.[protected], Bank name- Standard Chartered Bank, Br. Shivajinagar, Dist. Pune.

Date of cheque deposit: 03/12/2010
Not yet credited till date: 08/01/2011

16/12/10: Complaint to Standard Chartered Customer Care. Complain No. Hema- 65/LC/1210/12.

16/12/10 onwards: After constant followup, Customer care has just given different complain number everytime.

08/01/11: Last received complain no. Soum- 57/LC/0111/5, but without any action or information on the status of Cheque. They are just asking for more time without giving any valid reason for delay.

I have already spent my money( more than Rs. 1200/- ) in telephonic discussion with customer care executive, Most of the time my call was put on hold, but with no later response.

My problem/ grievances:
I am in financial trouble and need money urgently. So i surrendered my Life insurance policy of LIC India & deposited cheque in Standard Chartered Bank as details mentioned above.

Request you to kindly resolve the matter as i am in most need of money.

Thank You.

Your's sincerely,

Mr. Baliram Jadhav
Karvenagar, Pune
[protected]
[protected]
[protected]

I have applied credit card in standard chartered bank i want to know application status but no any idea about that.
In the month of Nov. 2010, I had received call from the SCB's DSA they convinced me that they will provide me with a credit card and a smart credit facility account. I explained that, I live in a grey area as per the Private Banks List. This girl after discussing with her senior assured me my eligibility and filled the forms. On around 20 Nov 10, I received a SMS with the application ref. No. after 4 days & yet there is no any information about that and his agent collect document with my signed. I am up on my arms not to leave these people this way who the hell are they to deny me with a credit. "How to complain with the RBI? or any consumer court etc... After reading the above complains I must admit that I was rescued with this denial.

Here i am C.Kr. Palaniappan , Sorry you can change the date of first conversation to your people Ms. Bhaarathi on not 12thDec.2010 make change it on 17/12/2010.

Thanks,

C.kr.Palaniappan,
+[protected].


Credit Card Number For your Reference: [protected] .

Grievance against STANDARD CHARTERED Credit Card Department

I am an old customer of Standard Chartered (SC) credit card (CC) and would like to express my concerns and problems I have faced recently due to inappropriate handling of my credit card related issues.

I believe the SC CC which I have been using is as old as four years. I must say that I was quite happy with the service, until two years back when the back started having issues with its statement delivery. All of a sudden the statements used to be skipped and there were late payments charges. I hope the bank maintains a log so that they can see this in their record.

I got my self registered into e statements also to avoid that situation.

Now, this time the last statement recd was for August 2010. Post that I did not receive any statements, because of the CWG Games I also could not follow up and BTW there no e statements sent also. I was travelling abroad when someone called my home and too a payment of Rs 11 605; this was around 1st week of Nov 2010.

Again no statements, no alerts and I had made expenditure during my travel; therefore I called the bank on 24 Dec 2010. A lady called Usha picked up the phone. After going thru the story, she says the following:
1. my email id on record is prathaa instead of Parthaa, therefore I may not have been receiving the e statements
2. my mobile no on record was different, but the mobile number which she said was more than an year old and was by intention shared with all my banks!
3. Lastly she says, there is an outstanding of Rs 70,803 and last date of payments is 31 dec 2010. whereas the statement recd today morning says ‘immediate’ and balance as Rs 46,504.89.
4. She took a request to send me the statements, but that is only as of 08 Nov 2010. Does it mean that if there was any more money to be paid to the bank, I do not have pay that? Or this means that bank would send that statement even later so it also comes another late payment fee!!!!! Like this one which came with an late payment free, interest + s charges which comes to around Rs 2300/- ?

I simply do not understand this. I am not a new customer that my records are not available with the bank.

I request you to look into this matter and take action appropriately. As a helpless customer with no choice I have no other go except to pay the amount I am asked for.

With kind regards,

Parthaa Bosu

I had been a user of Standard Chartered Credit Card since 1997 and had an excellent track record.
I have always paid my bills in full and never utilized EMI facility or cash withdrawals.
In 2007 they offered me a "business card" for which I had to pay Rs 4999/- one time fee (no annual fee) against which I would get "TRAVEL PORT" vouchers which can be used to get a one way flight ticket free.
Besides they promised that I would get hotel discount vouchers worth Rs 25000/- which I can use at select 5 star hotels where I pay only part of the cost of the room and balance will be exchanged for these vouchers.
I consented in August 2007. I received the card soon thereafter.
In the next billing statement Rs 4999/- was charged to my account which i paid.
No vouchers followed.
While I was awaiting the vouchers:
In October 2007 they offered me a Platinum Card at a one time fee of Rs. 7000- with no annual fee.
This card would entitle me to use Premium Plaza lounges at domestic and international airports for free.
The service at these lounges include free snacks and tea coffee etc besides higher reward points and a lot of other things!! I consented and paid the fee in Nov 09.
By November I started asking them for the vouchers and they told me that they have sent it to me and gave me some courier details but these never reached me.
I kept following up from time to time and they kept telling me that this was couriered to me and that they will check up etc.
In the meantime I started using the platinum card and availed the Premium Plaza lounge once in Mumbai Airport.
In Feb 2009 I used this service in Hyderabad Airport with my wife and swiped the Premium Plaza membership card against which the lounge was supposed to be free.
In May 2009 I received a statement where Rs 2400 was charged to my account mentioning :
2 PP 14/2 : Rs 2400/- and the charge date was 25/3/09
After a lot of thinking I understood that this was premium plaza lounge that i used in Feb 14th.
I called them and raised an issue. They said that they have discontinued the free lounge service from March 15th. They never informed me that they are discontinuing this service at all.
Further they billed me for service rendered prior to the discontinuing date by charging me on a date after the they withdrew the service.
Not only that they also charged me "Late payment charges" for the 3 months from the usage date to the statement date!! What crookedness!!
There were perhaps hoping that they can quietly cheat me of another Rs 2400 after cheating me of Rs 12000/-.
At this time my travel port and hotel vouchers were still not sent to me but they kept insisting they had already sent it in Sept 08 itself!!
My calls resulted in nothing useful. After this I sent e mails to the "head-service" number listed in the card statement. They revered the Rs 2400 which they fraudulently tried to charge me and also the late payment charges" and told me that they were doing a favor in view of my track record of over 10 years!!
They did nothing about the vouchers. After a lot of communication they told me that they have once again sent me the travel port vouchers and hotel vouchers.
During this time I received a regular mailer in which some Shopper Stop discount vouchers were sent worth some 15% discount. Mind you these are discount vouchers wherein I would have to pay the 85% to avail 15% discount.
After another one month I once again wrote to The "head - service" who informed me that the courier was delivered at my office and sent me the courier receipt of the one in which they had the Shoppers Stop vouchers. This is the "proof" they had provided to me. What cheating!!
After a lot of communication I settled all my bills and stopped using their cards. At this time I had only Standard Chartered Cards since I had been using these for 10 years and I had an excellent payment record.
I then got new credit cards from other card providers.
The bottom line is they ended a 10 year relationship by cheating me of Rs 12000/- .
This is the true color of this Standard Chartered Credit Card Co.
For several months after this they continued calling me with offers of more and more things and now I call them Standard Cheaters Bank when they call me.
They are shameless crooks with no morals and ethics.
They cheat customers by using "sleight of hand" like methods.
When you are not looking they will insert some fraudulent billing in your statement.
I now suspect they may have even done some deliberate totaling errors in my past bills!!
They are like pick pockets : only they are an organised racket.
Dont ever trust these people.

This is regarding the blunder which has happened to me with regards to Standard Chartered Credit Card.

I tried to swipe my card at one shop but the card was not accepted. Just to check, I tried at one petrol station also but there also I faced the same problem.

After coming back to home, I contacted the standard chartered customer care. They informed me that the card is blocked because I called them to block my card as I lost my credit card. But no call was made by me (They block my card instead of the person who called them to block his card). Even the person, with whom I spoke regarding this matter (Mr. Shashi), informed me that they can block the card on behalf of me, if the third party calls them (as he said specifically that “on third party request”).According to the IRB guideline, the credit card information is the confidential thing and no one else can do/can have access to this. So this was the very unreasonable answer which I got from customer care people. After this long discussion I asked them for the reactivation of card, but they told me that I need to apply for the new card. I asked the person to investigate the matter and let me know in half an hour or one hour and he agreed for the same. But I dint get any call then after. So this was the false promise committed to me. This shows a poor system in place at standard chartered credit card. The tragedy doesn’t ends here.

On second day morning I called again to launch my complaint and to take a complaint ID as I was planning to complaint at consumer quorum against SC for this incidence. But I was really shocked at this point of time. When I called them, they asked me to verify my postal address, which was not matching with the records at your end. Second question, she asked me to verify my official land line contact number, which was not matching. The last and very important details, PAN card number for verification, which was again not matching. The person on call told me that except name and date of birth, none other details are matching.

Now this situation making me uncertain for every things from standard chartered.

1) There is no proper system in place.

2) Third party also can access my details

3) No certainty on the transaction charges (as anyone can use his card and I may have to pay.)

4) Any one can block my card if they get the number and vice versa

I am suffering from this problem from last one week and no body from their end is taking it seriously. The above matter indicates that the same card is issued to another person also, with my name embossed on it and ultemately i will be sufferer if the person doesnt pay his/her bill ontime.

This mail is just to make you aware that i am not using SC credit card and i will not be responsible for the billing of the same if it comes in future, just because this card is issued to another person on my name.

Request you to take the action.

Regards,
Hardik Shah
[protected]

Hi RBI Team,

This mail is in regards to the transactions and services received from strandard chartered for card no [protected] wherein standard chartered bank do hire third party vendors who convey false information while issuing credit cards and when we try to avaiul services or redeem those reward points its confirmed by the represenattives that we dont provide however we would take request so that we are able to adjust your reward points againts your outstanding amountproviding Reference 712426...712466....767150 and after two days I received call confirming that we will not be able to adjust your reward points and we will only be able to issue vouchers worth half the reward points redeem though the concern doesn't end her.
Later I made call asking for internet password and confirming to speak to the supervisor and manager and I am really sorry to say that the financial institutions donot have superviors rostered for night shift.I was again and again confirmed that I will receive call back and was denied for supervisor confirming supervisors are not available.
I am really pitched off with the services and mentally tortured wherein I want my card to be cancelled and the points to be redeemed whatever method they follow

RBI this question is for you why dont we have restrictions on such standard chartered bank wherein there is no superviosr rostered in night shift after 2200 hrs and customer credit history and information is under threat.
I am using citibank credit card and I am happy that we have such banks in India but I am really sorry for the governing authority wherein we also have banks like standard chartered who are responsible for pathetic services and harrasing people.
I would like RBI to take strict actions as the conversatiton with Shafi and Shantini one of the amangers from Standard chartered who confirmed that there will be charge of 55 against reedeming points thought bank statement and information confirms Rs. 55/- will be charged towards handling and courier charges for redemption of reward points. Emirates Platinum,
Manhattan Platinum & Platinum Elite cards will not attract these charges for their exclusive rewards program.This concern has wasted my time and showed me that what hold do we have from governing authorities like RBI therefore I would like Standard Chartered bank compensating me for bothering and torturing me mentally and providingt false reference numbers and information
In hope of appropriate action and RBI waking up for such banks.

Regards,
Sanjeev Shukla

Credit Card executive call for First year Free CC Offer & Collects all documents & taken other banks cards copy for record, again they calling and telling that they reject that application From Banglore office, Now new application had to filled & again they Asking for all the documents i asked them about previous Documents so it's in record of rejections in main branch,, Some day's later i got call from existing credit call executive about some Unacceptionally transactions from Card & you have to pay some of the 35000 out standin amount... How could i pay Without any information & any statement of my account When i checked on online services of that it shows that my account details had changed & the registered no. is not working now....

this is to inform that i,G babu rao creidt card no.[protected] has expired on november 2010.i had received a letter stating that my card was replacecing by platinum reward and you are send to my old addressed.at that i am not there at my address as i went to abroad and the card sent back to chennai.
so i requet you sent the platinum reward card to the same addressed mention in the application.G BABU RAO,PLOT NO 10,ABYUDAYA NAGAR ,L BNAGAR POST,HYD.74.
PHONE NO [protected]

i am working in USA since may 2006, hence my credit card issued by
standard chartered bank was of no use and i got it cancelled about two years ago
I cleared all the dues till then.

after two years now standard chartered bank ,credit card collections, 2 and 3 floor, 187 mount road Chennai writes to me wide refrence no:mar356 Dated 16/11/2010, has put a demand for uncleared amout of rs14554.69, no details of any transactions are sent inspited i speaking to their customer service

They has threatened to make up from my S/B acct no [protected] with SCB. How can my bankers allow any unsubstantiated deductions from my acct?
There are so many similaer complaints againt SCB ,why are they resorting to such cheating and in the longer run loose more ggodwill, earn bad name and loose buiness

I am also refering this matter to BANKING OMBUDSMAN RBI at Hyderabad
Please help to resolve this unwarranted claim by SCB

ANURAG SEHRAWAT
COL M S SEHRAWAT
28/29 BANK COLONY r k pURAM
secunderabad 500056
[protected]@gmail.com

Hi,Iam Sireesh From Hyderabad. I work with TCS and was informed by Standard chartered executives that demat cum trading account is provided free for TCS employees without any annual fees so i have opened and demat cum trading account by paying Rs 10,000 . This amount they said that it will be refunded after 6 months by deducting the brokerage generated in that 6 months. This was clearly and many many times said by the Standard Chartered executive Mr Mahesh. Recently i came to know that this is a false information and that amount wont be refunded and demat account is not free, i was cheated. I informed to Standard Chartered on this a month back but no response from them. Please help me out to recover my Rs 10,000 and also please take action Against them so that no other investor gets cheated.Complaint no registered at standard chartered 120-217 .My Client Id 10590599 and DP Id is IN300360 .My contact no [protected] . Please help me out. Standard chartered address:Standard Chartered Wealth Managers.,
UG - 13,
Mekins Maheshwari Mayank Plaza,
6-3-866 / 1 / A, Greenlands,
Ameerpet, Hyderabad - 500016.
TEL :[protected].

K.Baskar ( Asst. Relationship Manager, Home Loan ) received my standard chartered home loan application and my documents. After that no response has given . After 2 weeks time, He informed that my application was rejected. He said the reason as bas credit for my father (co-applicant in SC Home Loan). When i asked for CIBIL report reference number. He gave 1446823 CIBIL DEUDP. He is dishonest and fraud to give incorrect details. His details are
Standard Chartered Finance Limited, K.Baskar ( Asst. Relationship Manager, Home Loan ),
58 Armenian Street, 2nd floor,
Parrys, Chennai 600 001.
Telphone +[protected]
Mobile +[protected]

sir,
i am working with ONGC ,initially with Delhi office now transferred to mumbai office
This is the case with respect to credit card no. "[protected]". On 6th April 2010 i have settle the amount Rs 8000/-,which his due against me but to my horror bank representative again return back and disturbing me to pay the amount otherwise civil case is with us and you will have problem while taking amount. Sir amount is Rs 11000/- ( from 1.1.2010 credit card is not used till date ).
In this regard, i would like to bring to your kind information that these customer care people are more frequently changing like we change shirt. They exhort money by duping false assurance that we will send you the NOC of closing of account but before that the person is changed.
Further more, i have emailed and faxed my numerous request/ appeals to [protected]@manhanttan .co.in & credit.[protected]@sc.com and faxed on [protected] respectively but no one responded excpet one lady Ms bharti wahdwa of Gurgaon office ,who is using offensive language & demanding money to settle the civil case. This is really great mental agony and huge harassment.
sir, i am fed up with writing but have full document to support my sincere efforts. Now , i am putting my request to you as i have full faith in you that my appeal will be patiently listen and request you to look into the matter
with sincere regards

Pawan Kumar
Deputy Manager(FS)
m no. [protected]
email : [protected]@gmail.com & [protected]@ongc.co.in

hai all

iam samkumar.cheepuri holder of standard charted creditcard with number [protected]. i alredy mailed at card.[protected]@sc.com regarding about cancellation of my creditcard. untill now i didn,t get any reply mail form you or standard charted. today i receive a statment from standard charted bank regarding to the creditcard. please view a quick search where the problem is held and come across to solve those problem. please reply to this mail.

regards
samkumar.cheepuri