[Resolved]  Star Cj Alive — not giving the services they promised

Address:

Hyderabad, Andhra Pradesh

It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on internet. I Nidhi goyal, Hyderabad had placed an order no [protected] on star cj dt 10.12.2013 which was received on 13.06.2013. The product order was of VLCC DIAMOND FACIAL kit along with this there is an offer for 2000 Rs VLCC voucher, Which can be used with VLCC salon . During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher and we will get the same voucher as they are showing on TV(I.E. haircut, hair spa, full arm waxing, 1 weight loss session, blow dry). But once i received the product along with voucher they did not give the specified services as they are showing on TV. Instead they give me the voucher in which these services are paid. Then we called STAR CJ ALIVE customer care no[protected] and they asked me to talk to VLCC center person, I discussed but after that also VLCC person does not entertain me and saying that star cj are responsible. And when i am calling in STAR CJ ALIVE they are saying we are looking into this matter but no action is taking by them. Right now i am feeling like football both STAR CJ and VLCC kicking me off. I am very disappointed and deeply hurt by this kind of lie by star cj alive. I want star cj alive to give the right voucher and to avail all the services in VLCC as they mentioned on TV without any extra cost. Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE