Star Health And Allied Insurance Complaints & Reviews

I have submitted the bills on sep 5th 2018 which were supposed to be returned off and asked me to claim again. Instead the employees misplaced the bills. Employees don't attend the calls. They don't respond on repeated visits. Worst insurance company. Irresponsible people. They also delayed giving the films submitted by us when it was urgent. I have applied for them on sep 22nd and got them in dec. That's how they work on urgency and emergency cases. Regretting for being part of star. Waiting for karma to do its work guys! You have failed as a company. When you give a damn about your customers. Don't know why the hell do you even have to set up a insurance company? Why do you want to play with the lives of middle class n lower middle class. Hey you! It'll hit you hard. How irresponsible can someone be? Loke seriouslyyy!

Regards.
Dissatisfied customer.

Sir they are rejecting claim before doing detailed investigation inspite of repeated reply to get detailed report from concerning doctor / hospital and the discharge summary submitted is itself self explanatory. Although one mail for reminding them is being mailed but no reply received till date. Details of mail is stated as below.. Please kindly help me to get the mediclaim insurance amount at earliest. Thanks
Sir, again and again i am replying that please note that the patient dilatation process was successful and the complications that arises was not due to dilatation you must request for the dilatation report from the concerning doctor of ganga care hospital nagpur. Your team has not done detailed investigation you are again requested to please ask details from the concerning hospital as the patient dilatation was done on opd basis and after more than 30min after completion of dilatation the patient problem arised which does not correlates with dilatation process. Please ask dilatation report from the concerning doctor of ganga care hospital nagpur and please mail me the said report and the documents demanded. Just by mailing claim has been rejected does not solves the query. Please post/mail the documents that are demanded dully signed by concerning doctor / authority of ganga care hospital nagpur. Please demand documents from them verify and then reply. Please kindly acknowledge the same and oblige. Thanks

Dear sir/mam
I’m 10 years police holder in star health insurance. For my stomach pain addmited in apollo spectra mrc nagar chennai. Before admitting i’m cleared to start health insurance in pondicherry about this surgery from my doctor side with return letter after this they have given pre approval 75000. I have admitted in hospital date: 12/12/18 & surgery done by on 13 th. They have discharge me by my doctor on 17th afternoon. After that i gone for insurance billing. Totall amount 282391. Starhealth approval 120484 only for the remaining amount for star health insurance. They leaved me center of the road to collect the balance amount. I’m in apollo spectra hospital room arrested.

Claimno:0514226, polno:005723, m. Krithika, apollo spectra hospitals

My father was hospitalised months back and i have provided all documents which they asked to produce initially. We are not getting any kind of support from the so called agent mrs. Uma devi. Days back we received many envelopes and messages stating that they need more documents. Since my father had a severe heart attack he was hospitalised in govt medical college, trivandrum and was an emergency situation we don't remember from where we should collect those documents. We went to the star health office at pattom, trivandrum, kerala and they said they will take care of the situation. Recently we received a message stating that it was rejected. We have submitted all lab details in original and now they are saying it is not produced.
We came to a conclusion that we got cheated by star health and its agent mrs. Uma devi.
Policy holder name: k. Karthikeyan nair
Contact number: [protected], [protected]

I have been recieving daily phone calls from star health insurance on a daily basis... A minimum of 3-4 calls a day... Even after repeatedly asking them not to call and telling that i am not interested in any policy they dont seem to care about personal choice and repeatedly keep calling. Planning to register a formal complaint of harrasment with the local police station and take them to court.

Have submitted hospitsl admission bills for settlement of claims. To the surprise it was rejected. Got a call from chennai office asking for more documents of treatment as it was a govt hospital sgpgi lucknow and they didn't cooperate on verification to their agent whereas one doctor had visited the hospital at the time of admission and taken all reports copy. Still the claim was rejected. Now have been following with agent, sales manager, bm and area head but no response. They only are interested in premium. Dont think its a good company to opt for.

On 6th nov 2018 i had renewed my policy (P/171117/01/2019/016978) through mobile application (Worst application, after deducting payment received message “transaction failed)

Mistakenly, i have done two transaction (For same single policy) one from hdfc credit card (Master card) and another one from indusind credit card (Master card).

Refund requested on same date through phone and mail, got confirmation mail...

Dear Sir

Need NOC from Star Health insurance as request so many times in branch given request in written and surrender id card to operations department, kindly do the needful; as soon as possible..

Given request so many time in branch from 6 months now separately sending latter to Star Health head office and IRDA also.

This is star health promis to disturb us, how your company working in market, customers also suffer a lot due to your bad serfices..

Kindly help me in this matter give me NOC or i will file complaint in IRDA court.

Respected sir/madam,
I am nakkonda sukumar sridharan from madurai tamil nadu. On 16th of june 2018 i travel to europe by schegen visa for two months[protected] to[protected]. So i put a travel protect insurance in star health insurance. My policy number is p/121300/03/2019/000025 while i visited rotterdam (Netherlands) i miss my passport then i complaint and got fir in rotterdam police station. Then i go to indian embassy in "the hague" to get emergency certificate to come back to india. It takes two days to get emergency certificate.
From netherlands i informed to insurance company about my missing passport. They ask me to get the missing documents.. I did.
After i reached india i go and submitted the documents which i have with me on 18/08/2018 then the manager as me to go to cliam department igone there to submit. There they ask me to contact chennai head office then i mailed them. Then no response from the company after one month again i do the same procedure after that they ask me to submit bills of the travel while i missed my passport in netherlands then i submitted the bills also. At last again and again i go to company met manager then finally they send me a mail that lost of passport cant able to claim.
If cant able to claim why should they mention in there policy lost of passport can claim upto 250 usd? Why they ask me to submit travel expenses bills? Why they make me wait go there and here for two months?
I got much more depressed because of these issues.
Kindly let me know what should i do..
Thank you,
Sri
My mobile number [protected]

My health insurance policy is not getting claimed in the hospital.. I’ve been paying since 8 year by now
Policy no-p/141125/01/2018/013286
My family plan sum assured policy is 1000000 got rejected to claim the policy
Agent name - phusalaldaiya/ba/[protected]
Fulfiller code - 141125 \ so141125
Agent cheated us by saying lies for the purpose of policy.. I ask you take strict action against the agent for this fraudental behaviour with the clients..
I would request company to reammuses the policy terms & do the needful for claim.

sub : rejected reimbursement of claim :cli/2018/151124/0470387, due to invalid and unlawful cause

policy number:p/151124/01/2018/000064

claim intimation no:no:cli/2018/151124/0470387

Name of patient :urmila tanaji dudhale

Date of birth:[protected]

Valid from:[protected]

Customer id :[protected]

Admission date:[protected]

Discharged date:[protected]

Diagnosis:viral fever

From

Ghumatkar hospital

Dr ghumatkar mangesh dattatray

Near vaishali medical, bajarpeth

rajgurunagar tal-khed dist-pune rajgurunagar pincode : 410505 pune maharashtra

Contact no:[protected]

Email:[protected]@live.in

Policy availed in january 2016. No claims made until now. Now, when we claim for treatment of my wife, they are demanding discharge summary of december 2016 of our different hospital. For not providing that, they have denied cashless claim. Also, they threaten, reimbursement claim will be rejected, if the same details are not provided. Am i supposed to be sharing personal health reports with insurance companies who have not provided financial help.

Hi,

My parent's policy number is p/111117/01/2019/003849. My mother got admitted for angio in april. Rs.25, 000 has been settled by their pension policy scheme and the remaining amount paid by me. I have submitted all bills and documents to star health. They raised query several times and i tried to do my best my end. Insurance person came to hospital a month before and also to my home and inquired all details to clarify few things. I tried to call the number which is shared in the last sms which i received but it is not reachable.

Its been more than 5-6 months but the settlement is not done.

Intimation number is 039647. Very much disappointed by taking this policy.
I would most likely cancel this policy in the next renewal. I will not recommend this to anyone of my friends.

It will be great if i can atleast know the status.

Before this, i heard that it is under financial approval status when i contacted ao but got the query.

Thanks,
Venkat

I was injured during an accident and got clavicle broken. The police took me to fortis hospital which is their network hospital they did all necessarily investigations and found my clavicle broken. I got it operated from a different hospital. Their vigilance officer verified everything from the hospital and the police station and now after all the drama they are saying that they find it as a pre existing illness.

Sir,
Myself 'parag vilas deshpande'. I am having health policy (Policy no p/171127/01/2018/000099) with 'star health and allied insurance company ltd'.
(Branch office :borivali east, shop no 129, 130, 131, 1st floor, hari om plaza, m. G. Road,, borivali east, mumbai 400066). I am paying my premium on regular per annum basis. Mr abhijit desai is my star policy agent and on mid 2017 he filed a claim to star office. He provided...

Dear sir, mam
This side bapi das i m sbi credit card user
Mr. Manoj mujhe call karte hai sbi ke behaf se credit card ke issue ke liye manoj ne mujhse bola ki aapka credit card pe koi bhi anually fees nahi hai mera banda aapke paas jayega aapse signature karwayega aap kar dena maine unke kehne pr kar di aur mere paas verification call pe pata chala ki mere card me 499 ka charge laga hua hai aur card bhi banke aaya hai mere paa 499 charge ke saath but mujhe kaha gaya tha tha ki ispe koi bhi charge nai hai. Manoj mob :- [protected],,,,, [protected].. Dear team meri help kijiye & please take action.

Regards :- bapi das
Mob :- [protected]

My star health police started 21 oct 2017.. This was my family plan. But my wife diagnosed by cancer in jan 2018. But company was rejected the policy said that is pod.. I had all the proof of diagnosed... I want to file legal case... Plz help me i am suffering family problem plz help me
Thanks
Name... Preeti jain
Customer i'd number...[protected]
Phone no..[protected]

Hi, i have submitted my reimbursement claim request through agent and it took 15 days to reach zonal office post which i get query for additional documents. I had sent the scanned documents by email as per the suggestion from the claims department. Now they say to submit hard copy and also there is no proper response even after multiple calls to the claims cell. It is very poor customer service since many people promised call back but none so far. This is the worst experience that i had with and really tierd. Looking for help related to the reimbursement concern.

Hi,

I am escalating this issue to claim department. On 12th october 2018 my dad got admitted in sri kara hospital in secunderabad and initial the insurance got approved for 80k based on that we admitted and got operated. Now the claim got rejected saying that in inpatient file they have updated the pain is there from 4yrs and they are saying this was not disclosed during the policy. The inpatient was updated wrongly and some it was rewrite i am not sure this was happens by doctors or the reviewer from insurance department. Saying 4yrs was purely miss communication and duty doctor already given the explanation in return saying the pain is there from last one year also i have produced the x-ray which we took last year.

The initial claim was approved that is the reason we have admitted in the hospital and if the claim is rejected due to small miscommunication at this moment from where can i get the 5lacs and today my dad need to discharge and unfortunately i am also not there. This is purely un-faith to me. I would request again to the claims department to reconsider this where as a i dont have any role and i am 100% eligible for getting the insurance.

If there are any such issues initial insurance also should not get approved so that we can think of the financial position and plan accordingly. I dont see any meaning if the initial insurance got approved and final bill got rejected. I can understand if the partial amount only is getting approved because some hospital charges but not the fully claim in getting rejected.

As a fair customer if this is not getting approved then i should go to justice from irda and get the explanation from them why i am not eligible when i do not have any mistake from my side. And the mistake made from either hospital people or insurance reviewer on adjusting the numbers on the inpatient file and if required i will lodge the fir asking to find who modified the years in inpatient file.

I would request again to claim department to consider the claim currently we are waiting for the response from claim team and i would like to leave the hospital until i get a proper response from the team.

Please find the patient and claim details as below
Patient name: katakam chandrasekhar
Policy number : p131127/01/2016/004481
Contact number: +91 [protected]

Thanks
Marthand

Respected sir/madam,

With due respect i wish to inform you that i am medical policy holder of your reputed star health india company since last two years. My medi-claim policy number is p/171219/01/2018/001411 which renewal premium was due on 05.07.2018, however i have submitted the renewal cheque of rs. 37011/- (Cheque no. 020851 dated 30.06.2018 drawn on allahabad bank, anand) deposited to you on 02nd july, 2018 before due date. But due to some technical reason (Signature differ) my above cheque was returned by the bank. I wish to inform you that bank did not informed me regarding the cheque returned intimation and i was out of station during the above period so i didn’t get the cheque returned intimation sent by you.

I herewith heartily request you to kindly renew my above policy as i am paying the regular premium since last two years. This was happened due to oversight so kindly consider my above case positively on humanitarian grounds and do the needful by renewing my above policy. I am 62 years old person and i am paying the regular premium and now i will be in big loss at this age if my above policy will not be renewing.

I wish to inform you that i assure you that this type of mistake will never happen in future. Moreover i wish to inform you that i am ready to fresh medical check-up if needed and required by you.

I heartily request you to kindly consider my case as genuine and renew my above policy at the earliest.

Kindly do the needful and obliged.

Your early action in this matter will be highly appreciated.

Thanking you in anticipation.

Yours faithfully,

Gajera mohan jivraj,