Star Health And Allied Insurance Complaints & Reviews

This is in regards to the claim number cli/2019/700016/0733522 raised for a knee repair surgery done at dr mahajan hospital nagpur which is a tied up with star health.
The policy is on 3rd year running and is a senior citizen red carpet policy.
I was repeatedly told by the customer care officer that maximum 70% amount will be considered as the claim amount as it is a not existing disease, however, i was only provided with 50%...

This is regarding the cancellation of the policy p/161130/2019/036105 which we had bought for the period 27th december 2018 to 26th december 2019.

I would like to highlight the experience we have encountered with star health because of which we have made a prudent call of proceeding with the policy cancellation. Star heath has agreed to refund rs 19, 103/- on pro-rata basis but we are looking at 100% refund.

To provide you more details:

1. During the purchase of the policy in december from star health’s intermediary – policy bazaar no details about the policy was provided. The emphasis was more driven into selling the policy to us rather than providing us more details about the same.

2. When we did raise a claim in february 2019, our claim was rejected citing that the disease is ‘pre-existing’. I do understand that ckd is chronic by nature, but we also provided a supporting document (Doctor’s letter) during refilling for the claim citing that the patient wasn’t aware about the same and hence it cannot be termed as pre-existing, but the claim was rejected the claim stating, “falsification of information”.

3. We did receive a letter from star health stating that the dependent of the policy (Gopal m) was removed without our permission from the policy due to “falsification of information”. (If the patient wasn’t aware of the ckd and the same information was not provided to the insurance company does that mean “falsification of information”??)

4. Its been almost a month since the beginning of february that we are arguing with star health and talking about the cancellation of the policy, but we receive a notification from star health on the 25th february 2018 which says based on pro-rata basis the refund is 19, 103/- (25th february 2019 – 26th december 2019) which we are not agreeable on.

Please do assist on this on-going matter since we are looking for a refund of 100%.

To,
Star health & allied insurance co. Ltd.,
India
Sub:as per received information from your customer advice balance ammount reimburse for claim no.”cli/2019/171200/0703094” of mr. Dharmeshkumar t. Bhatt & cust. Id:[protected]
Respected sir,
I named mr. Dharmeshkumar t. Bhatt, admitted in thunga hospital in boisar as per doctor advice on date:07/03/19 in nearly 21:20, they checked me then they shifted me in icu dept. Immidiately on that day & they given me treatment accordingly & after 24 hour they shifted me in general ward on next day & given me treatment accordingly & third day they are advice me to be visit & get check through any expert cardiologist for regarding further treatment and they given discharge me on third day evening &
So, my question is that i have cashless card in spite of that i had made deposit rs:3000/- in hospital by my relative & during dicharge i had paid additional amount (Aprx) rs: 4826/- so rs 7826/- total seven thousand eight hundred twenty six rupess i had been paid to hospital of the part of bill among it. Still my diposit 3000/- rs not refunded from hospital & not adjusted in my full bill
I had been called to starr health customer repeatedly please settled claim properly but there is no any proper response from customer cell & even they did not call back. Strange thing is that before discharge i talked to customer cell that hospital admitted me in icu in first day but he ignored all things this is totall negligence from your services & even repeatedly i called
On that day i call your customer centre that you are wrongly consider room rent & proportionate amount because as per policy details icu is 2% of sum insured (My sa value is 200000/-) how can you deducted those & other proportionate amount,
Right now being a patient i am mentally harrashed through out your whole your fraudulent money sucking services
So, please stopped this type harrashment to patient & pay remaining ammount to the below given account number immidiately with mental harrashment compansate amt.
Nam e of a/c holder: mr. Dharmeshkumar trambaklal bhatt
A/c no.:[protected] (Andhra bank, unn, surat)
Even there is no any apolize from you for your mistake so i m going to complain in irda & consumer court forum & other relevant dept. To expose of your fraudulent services in name of health insurance policy with help of my lawyer.
Dharmeshkumar bhatt

Sir,

This is to intimate you that, i had health insurance policy with national insurance since last 15 years rs. 1.5 lakhs each (Myself and my husband - without any claim)

Agent of star health insurance convinced me to port my policy, by highlighting that now a days if required national insurance is creating problem in getting claim on the other hand star health insurance is porting the old policies with full coverage and effective from day one of taking the policy (No waiting period and no hazard in getting the claim).

I also told them that my policy is very old, and we are now aged we may face problem any time, he asked me that are we having any problem now. At that point of time we did not understand of any health problem.

Without any further investigation or query i ported the policy. During porting they took copy of my old 4 years policy and got the star policy in the month of october 2018 (Rs. 5 lakhs floater policy).

But in december 2018 suddenly my husband realized that he is having some vision problem.in the month of september 2018 he has taken new power reading from the optician available at shop and using the spec but not clear.

We went to doctor, and doctor said he is having cataract in both the eyes and recommended to do the operation of the good eye as soon as possible being having some vision problem in other eye.

We operated (Cataract) the 1st eye in 28.12.18, expenses incurd rs. 40000/- against which star gave me rs. 12000/- on the ground that i am applicable for this only as per their terms and condition for ported policy (For cataract in a year). For second eye if done this year they will not repay any amount.

This is how star is cheating persons in the name of porting the policies of other company keeping in dark.

And the agents are doing so as they will be getting good commission.

If you all feel that, this is a cheat, help me and guide others to get rid of this type of cheat.

Thanks

Customer id:[protected]
Patient was 2 months pregnant at the time of hospitalization. She was admitted for having some initial difficulties and was discharged in 2 days. Patient is now 7 months pregnant. Every time when i contacted the agent - ratheesh. Gs, he was saying different excuses (Like he was hospitalized or his family member was hospitalized etc). For last 2-3 months he was not picking my call. Last week when i messaged him, he replied the request got rejected as it was an abortion!! Anyone who have a minimum medical knowledge will understand that she was just hospitalized for two days. No aborting or nothing happened.

I need to know what actually happened.

I need justice.

If they can't give insurance for hospitalization on pregnancy related problems, what is the use of insurance. That too this is a corporate insurance from a company in technopark trivandrum.

I Purchased a Policy No. : P/700002/01/2017/070510 PERIOD OF INSURANCE
FROM : 15/01/2017 TO : Midnight Of 14/01/2018.

I renewed the policy Before expiry of the Policy No. : P/700002/01/2017/070510 Cheque No. 203538 dated 05/01/2018 for Rs. 15488/- (Rs. Fifteen thousand four hundred eighty eight only) Axis Bank Ltd., the cheque was dishonoured due to debit freeze on my account due to KYC issue .
I received an email dated 22nd January 2018 from PolicyBazaar with subject as "Congratulations! Your health insurance policy has been issued. Ref No.: 54751913" and sent a soft copy of the Policy.
Dishonoured cheque No. 203538 was returned to me on 16th January 2018 from Star Health Allied Insurance, Unit No.304, Gurgaon and recieved by me on 24th January 2018
and Meanwhile Policy No. : P/161130/01/2018/012236 Period of insurance : 15/01/2018 TO : Midnight of 14/01/2019 was issued against the above said cheque soft copy and hard copy of the policy was delivered to me by Star Health Insurance .
where as now in 2019 I came to know that the policy was cancelled by STAR HEALTH INSURANCE due to non clearence of cheque.

When I contacted Star Health Insurance regarding the receipt of dishonoured cheque and how to renew the policy they guided me to make the payment online and sent an email link for payment of premium. I made the payment of Rs. 15488/- from AXIS BANK, payment ref.no.INB/[protected]/PAYU.IN/STARHEALTH INSURANCE on 24th January 2018. And received information from Star Health Insurance that the same Policy No. P/161130/01/2018/012236 is continued with same insurance period .
even an e-mail dated 26th January 2018 have been received from Star Health Insurance with subject as "Thank you for choosing Star Health. Your policy number is P/161130/01/2018/012236" and the soft copy of the policy was attached with this mail on 26th January 2018.
Now In January 2019 when I tried renewal of my policy NO. : P/161130/01/2018/012236
I came to know that the policy was cancelled due to non clearence(DISHONOUR) of cheque in january 2018 and I was not insured during the period january 2018 to january 2019.
I enquired from Star Health Insurance regarding the Online Payment of Rs. 15488/- made on 24th January 2018 to Star Health Insurance .
Grievance Redressal Officer asked for some details such as Bank Statement showing the payment transferred to star Health Insurance . they allotted a grievance tracking No. SR[protected] on 07th Feb2019 and replied that the complaint will be resolved within 15 days.I sent reminder for the same so many times .
on 1st March 2019 received an email showing that the policy is renewed with Renewal Endorsement No. P/161130/01/2018/023790 Period of insurance : 25/01/2018 Midnight of 24/01/2019 .
This policy is already expired on 24th January 2019 and being sent to me on 1st March 2019 .
I have never received any cumminaction from Star Health Insurance regarding Cancellation of Policy No. P/161130/01/2018/012236 and renewal with policy no. P/161130/01/2018/023790.

No soft copy or any mail have been delivered by Star Health Insurance
during january 2018 to january 2019 regarding issuance of new policy which have been sent to me on 01st March 2019.

even an e-mail dated 26th January 2018 have been received from Star Health Insurance with subject as "Thank you for choosing Star Health. Your policy number is P/161130/01/2018/012236"
and the copy of the policy was attached with this mail on 26th January 2019, where as according to Star Health Insurance the new Policy No. P/161130/01/2018/023790 was in force from Period of insurance : 25/01/2018 Midnight of 24/01/2019

I never received any information from Star Health Insurance in the year of Insurance. and I was under effect that I am insured with Star Health Insurance for a period 15/01/2018 TO : Midnight of 14/01/2019.
Demand :
I am very much upset with the behaviour of the Star Health Insurance, how they manage all the documents . They issued a past dated Policy Policy No. P/161130/01/2018/023790 was in force from Period of insurance : 25/01/2018 Midnight of 24/01/2019 to square up my amount of Rs. 15488/- in present date i.e., 01st march 2019 .
Please cancel the above new policy and refund my amount of Rs. 15488/-.

RAJNI BANSAL,
W/O PARSHOTAM KUMAR, H.NO.801, ST.NO.2,
W.NO.5, DR.AMAR NATH ST, MAIN BAZAR, MALOUT
Malaut, Muktsar, Punjab-152107
Mobile : [protected].

Star health insurance is fraud company we have join this company 8years back company launch the product of comprencive policy agent ask to upgrade the membership with the continuity with the old year so we upgrade before 3years back in 3rd year my wife was suffer from liver decisious, bp problem, low platelets count 27000, and jaundes problem she was already pregnent but due to emergency maternity doctor suggest to go at nanavati hospital for treatment in hospital doctor done premature delivery and under gone the treatment of other resides but star health say it is delivery treatment so they denied for the claim my wife condition is serious in hospital and star health is showing the clause and ready to give the claim they refuse the claim due to pregnancy and not completed the 3years of comprehensive policy ask about the previous year where we have given the yearly payment of policy to the company। not ready to give the director number nor ready to give chairman e मेल आईडी i will suggest not to join the start health insurance। the delivery and tea

Dear Sir, I am an employee of Jana Small Finance Bank, and we have a medical insurance tie up with Star Health worth Rs.300000. My wife suffered with appendicular lump on 25/08/2018 and got admitted 4 times for the same reason at different hospitals. First time she got admitted at Triveni Hospital Indore, from 25-08-18 to 01-09-18, Second time again at Triveni, from 12-09-18 to 16-09-18 and then at Tanish Medicare Indore from 13 nov 18 to 21st nov 18.Thrice the claims were settled as our insurance partner was Vidal Health, but now, as the partner changed to Star Health they refused to settle the claim stating that it was infertility treatment. For the last time she got admitted to Tanish Medicare with same problem as the previous hospital was unable to cure on 13 nov 18 and got discharged on 21 st nov 18 and also the Treating doctor M.S.Gill referred her to CHL group of hospitals Indore where she finally and successfully got treated by Gastroenterologist Dr Neeraj Jain. Even Neeraj jain Diagnosed her with Abdominal Blockage, but Star Health doctors say it was a infertility treatment done by Tanish Medicare Hospital and refused to settle the claim of Rs 76000. Kindly Help

My group insurance policy no:p/19112/01/2018/010704 is running for 22 months. But accidentally one insurer have to hospitalise due to sudden descent of the uterus causing a serious condition as per the specialist doctor.
If this is a planned surgery then you can apply your embargo on the claim and in case of planned surgery every patient party can await to cross that stipulated time period.
But in my case it was an accident and no time to stay postponed to cross that limit.

Dear sir/madam

I had purchase a policy from star health on dated-18.01.2019 as per advised by mr mohit awasthi. I made a payment of rs 14059/- from my sbi credit card. Amt had been deducted from my card but suddenly your site went in under maintenance. Mr mohit and his senior told me that don't worry sir i will provide soft copy in evening on dated 18.01.2019 or by tomorrow morning dated 19.01.2019. I asked the sbi credit card customer care, they told me that the merchant claimed the amount but mr mohit and his senior have not provided me soft copy till today. Today when i called mr mohit and his senior in morning he said i will provide you the soft copy today by 2 p. M but there was no response from your end. When i called him at 2.30 p. M they gave me time till evening. This is not the right way to deal with the customer. After facing such kind of problem i will never suggest anybody to buy policy from your company. Because the staff is not professional enough to handle this matter and they took it very lightly. I have attached the card statement and star account detail where payment status shows it has been paid. Please look into matter and request you to take the action as soon as possible.

To
Star health & allied insurance co. Ltd.
Grievance department
No1 new tank street., valluvar kottam high road,
Nungambakkam, chennai 600034
Tel:[protected]

Dear sir.,

This is with ref. To your lr dt.[protected]., agst my claim intimation number cli/2019/900000/0330855 was rejected in total *"without considering the claim even after the date of intimations*" which is eligible as per prudence of fair justice.

As after the date of intimations the number of days treatment must be considered as eligible claim.., as such kindly consider accordingly and allow the claim accordingly.

Vinay ku nahata
27 lic colony, tarband,
Sikh village, secunderabad telangana
(M) [protected]

Dear sir / mam i have purchase your policy no.[protected] valid from[protected] from last 14 jan 2019 my father go to cmc hospital ludhiana for health checkup.in reports dr. Says we admit the patient. I give me all document or also tell we have star health insurance cashless then corporative office tell first you paid 2000 money for security. We will pay 2000 and after 4 days cmc close my account no. C7871279 due to balance and again coprative office tell plz submit 5000 money to open your account and after i paid then your isurance say your father have this problem from 2-3 years old and he close my account and reject insurance why?
If my father have to much problem from 2 years then why we checkup after 2 years
And your policy also check reports when i purchase your policy in2017 and i not break your policy and i renew your policy in 2018.

I have submit the claim form for mediclaim of my father (Govindlal Agarwal) in october 2017,
and then your hyderabad office registered a cliam having no.Claim No.CLI/2018/131112/0212110. through agent.

after that i call the office and they given complaint no.(Dear Customer, Your Complaint/Request has been registered. CR[protected] ) on 02.09.2018.
and i also call to branch manager Mr. Mahender so many times at hyderabad office but still he can not do any thing.

At last I hope that I will get justice soon from your end.

prakash agarwal
2-97, post & mandal: REBBANA
Dist: komarambheem Asifabad 504292
telangana
ph:[protected]
email:[protected]@gmail.com

My sister pratibha choudhary had taken insurance from starting health insurance named as family health optima insurance-2017
.https://www.starhealth.in/health-insurance-plans/family-health-optima-insurance...⇄
Policy nowhere terms that coverage will be after 2years.
Now when the pre-authorization for cashless treatment is sent from hospital they are rejecting the request stating that policy is not completed for two years.
When we request and ask the manager ajeesh from delhi to explain the reason for rejection letter and why was the information not on the website he response so rudely and says do watever wanted and disconnects the call.
This is absolutely rude response and cheating the customer when there is no such prenorms on the website.
I would appreciate if i can get immediate solution to this as the treatment in the hospital is still undergoing.
I have the proof of recording in the voice format in my phone.

I have submitted the bills on sep 5th 2018 which were supposed to be returned off and asked me to claim again. Instead the employees misplaced the bills. Employees don't attend the calls. They don't respond on repeated visits. Worst insurance company. Irresponsible people. They also delayed giving the films submitted by us when it was urgent. I have applied for them on sep 22nd and got them in dec. That's how they work on urgency and emergency cases. Regretting for being part of star. Waiting for karma to do its work guys! You have failed as a company. When you give a damn about your customers. Don't know why the hell do you even have to set up a insurance company? Why do you want to play with the lives of middle class n lower middle class. Hey you! It'll hit you hard. How irresponsible can someone be? Loke seriouslyyy!

Regards.
Dissatisfied customer.

Sir they are rejecting claim before doing detailed investigation inspite of repeated reply to get detailed report from concerning doctor / hospital and the discharge summary submitted is itself self explanatory. Although one mail for reminding them is being mailed but no reply received till date. Details of mail is stated as below.. Please kindly help me to get the mediclaim insurance amount at earliest. Thanks
Sir, again and again i am replying that please note that the patient dilatation process was successful and the complications that arises was not due to dilatation you must request for the dilatation report from the concerning doctor of ganga care hospital nagpur. Your team has not done detailed investigation you are again requested to please ask details from the concerning hospital as the patient dilatation was done on opd basis and after more than 30min after completion of dilatation the patient problem arised which does not correlates with dilatation process. Please ask dilatation report from the concerning doctor of ganga care hospital nagpur and please mail me the said report and the documents demanded. Just by mailing claim has been rejected does not solves the query. Please post/mail the documents that are demanded dully signed by concerning doctor / authority of ganga care hospital nagpur. Please demand documents from them verify and then reply. Please kindly acknowledge the same and oblige. Thanks

Dear sir/mam
I’m 10 years police holder in star health insurance. For my stomach pain addmited in apollo spectra mrc nagar chennai. Before admitting i’m cleared to start health insurance in pondicherry about this surgery from my doctor side with return letter after this they have given pre approval 75000. I have admitted in hospital date: 12/12/18 & surgery done by on 13 th. They have discharge me by my doctor on 17th afternoon. After that i gone for insurance billing. Totall amount 282391. Starhealth approval 120484 only for the remaining amount for star health insurance. They leaved me center of the road to collect the balance amount. I’m in apollo spectra hospital room arrested.

Claimno:0514226, polno:005723, m. Krithika, apollo spectra hospitals

My father was hospitalised months back and i have provided all documents which they asked to produce initially. We are not getting any kind of support from the so called agent mrs. Uma devi. Days back we received many envelopes and messages stating that they need more documents. Since my father had a severe heart attack he was hospitalised in govt medical college, trivandrum and was an emergency situation we don't remember from where we should collect those documents. We went to the star health office at pattom, trivandrum, kerala and they said they will take care of the situation. Recently we received a message stating that it was rejected. We have submitted all lab details in original and now they are saying it is not produced.
We came to a conclusion that we got cheated by star health and its agent mrs. Uma devi.
Policy holder name: k. Karthikeyan nair
Contact number: [protected], [protected]

I have been recieving daily phone calls from star health insurance on a daily basis... A minimum of 3-4 calls a day... Even after repeatedly asking them not to call and telling that i am not interested in any policy they dont seem to care about personal choice and repeatedly keep calling. Planning to register a formal complaint of harrasment with the local police station and take them to court.

Have submitted hospitsl admission bills for settlement of claims. To the surprise it was rejected. Got a call from chennai office asking for more documents of treatment as it was a govt hospital sgpgi lucknow and they didn't cooperate on verification to their agent whereas one doctor had visited the hospital at the time of admission and taken all reports copy. Still the claim was rejected. Now have been following with agent, sales manager, bm and area head but no response. They only are interested in premium. Dont think its a good company to opt for.