Star Health And Allied Insurance Complaints & Reviews

I had submitted my all bills and documents to agent on 22.10.19 and he submitted to your local office on 01.11.19. On 7.11.19, i received a mail from yoyr company regarding non submission ofclaim documents. So contacted agent, but he refused to inquire the status of the same and still non cooperating. Your customer care has also intimated through my conference call, your agent dis connected call. I eant to lodge complain against him. I[censored] require, i can submit call record

I have called Mr. Govind on his mobile no.[protected] in the morning regarding obtaining information for Medical health policy as he is driving I asked him to call once he free. he asked another person Mr. Dayal to call me who has given me missed call ( bell ranged for 2 seconds). Thereafter no call received. Now when I called Mr. Govind today night at around 9.30 pm regarding information and his todays conversation with me to call back, then he taken Mr. Dayal in conference, Mr. Dayal told him that he visited me 8 months before for policy and no policy taken by us. then he started talking arrogantly with me even I don't remember when he visited me when I asked him to him speak properly he thretened me and talked very arrogently, I have recorded his call conversation. WE expecting from your Side to take serious action against such arrogant agents this increase gaps in between customer and Star Health.
If agent of Star Health is talking this way, then we have to think before taking policy.
Hope will get positive reply from your end with action taken against such agent.

Thanking you
Mukesh Gurubhaiye
[protected]

My mother is being insured with star health since 2014. Every year renewal went fine in time and there are no claims made till date. This year due to my onsite travel, i missed to renew by 25th august 2019 but later within two weeks during grace period only i approached star health renewal team asking for porting my father to star health & getting my mothers insurance renewed. I emailed them on 15th sep along with many multiple calls. None replied or answered to my emails & calls. Finally they responded in the month end of sep 2019 and dragged it further and then acknowledged me saying, since grace period of one month also is completed, they cannot renew and asked me to take new policy where again the waiting period starts. This is totally unfair. They didn't respond nor helped me in the grace period for the two weeks and finally ignoring the customer saying helpless. I have looped level 1, 2, 3 departments of star health for the grievance and none helped me. Kindly help in getting my mothers insurance renewed.

Sir mera claim no 0309221 hai. Ye final hospital receipt ke karan reject kiya hai. Lekin maine 1 month pahale zerox copy pe doctor & hospital sing stamp diya huva hai. Tobhi mera claim reject kiya hai. Sir abhi fir se maine original hospital ke letter head pe sab likh ke diya hai. Age kutch bhi process nahi ho raha hai. Please sir 40 din huye kutch nahi ho raha hai. Mai bahut pareshan hu, lagata hai kyu maine claim kiya.. Kyu mai paise bhar raha hu claim ka. Muze bahut garaj hai paise ki sir.[protected] please help sir. Shekhar belhekar

Sir my policy
No. P/161121/01/2020/001099, apke company me 25/04/2019 ko online insurance karaya tha, jisme 4 member ka insurance kiya gaya tha, jisme 1member sunita singh ka helth 26/08/2019 ko kharab ho gaya jishe m p birla hospital me admit kiya gaya, aur apki company me jankari bhi di gai, aur hame ak claim no.. Cli/2020/161121/0380670 mila, paisent ko 29/8/2019 ko discharg kiya gaya, satna m. P. Me aapki branch na hone ke karan, sabhi hospital ke paisent ke dacuments aur claim form courier ke dwara apki claim branch me 2 bar bheja gaya lekin abhi tak bhi koi bhi responce nahi aya. Aur phone karne par bhi koi responce nahi aata. Paisent ka id card no.[protected] hai.

I havenot accepted the offer letter of star health i asked them to remove my ageny code from star health.

I have sent them written request /calling for an update they are not responding my calls /emails

Plaese remove my agent code from irda for star health - my sm name – mandeep kaur sh48366

Please remove my pan card-bcmpm3373d - agent code - ba[protected] manisha - office code -161211 branch...

Dear sir

Myself kanu v patel join star health & allied insurance co. Ltd asa advisiore in 2012 than after in 2016 i am stop working & resign as advisiore from company resign status also seen on pan lockup

Regarding issuing form ic 33 i am send mail in my branch 3 time but they r also not replaying me in last 4 month

Till today my pan no. Is showing tagging with star health

Pls remove my tagging from irda website

Pls. Do it needfulley as earley possible

Kanu v patel
Pan - aykpp0554g
Mo - [protected]
Email-caution. [protected]@gmail.com

Dear sir,

I the proposer of policy state that i had purchased senior citizen red carpet plan for my parents in 2014. At that time the only pre existing declared was hypertension and complications.in the year 2015 my father developed knee pain and within 6 months got knee replacement done upon doctor's recommendation. We did not utilize insurance and paid from pocket. Fast forward to year 2019, now the same knee developed infection, and required surgery and as operated in may 2019 and aug 2019.in may upon renewal, star health says that the issue related to knee was not declared in 2014 and this is pre existing and forcibly amended our policy upon renewal. This is unfair practice. How can we declare in 2014 for something that was due to happen in 2015?

This email is regarding claim number 0403197 health insurance policy number P/161100/01/2019/006435 . This policy is 18 months old and while taking policy agent promise this is absolute cashless policy. This is to inform this is mine and my parents first experience with star health Insurance and I am sorry to say first experience is horrible. My mother got hospitalized on 2nd September in Venkateshwara hospital Dwarka sector 18 as she was having very high fever and frozen chest because of cough and cold and constant high BP and for skin allergy. We started contacting TPA second day and they informed you about same they started treatment for same. We submitted all required document also a team visited her on behalf of star insurance to them she explained same in addition she mentioned she fell from scooter 3 months back only and she has backache too but team fudge the facts and instead of 3 months they wrote 3 yrs. in their report so that they do not have to clear the bill. We as middle-class family buy Mediclaim policy so that in the time o[censored]tmost medical urgency we shouldn’t have to run for money instead we take care of family member.
She got her discharge paper last evening only i.e. 09th September 2019 but she has to spend entire night on reception as claim was declined and we didn’t had money to pay. Please help if her health deteriorates further who will be responsible. Today 10th September 2019 we arranged money from somewhere and paid in cash which is huge burden on us.
Her BP has again increased after discharge and still she is not well because of stress this can lead to serious and complicated problem and we scared to take her to hospital again as we know Star Allied Health insurance not be paying anything even to genuine patient too.
Now I am looking for reimbursement of entire hospital bill along with pre and post medical expenses also if her health goes worse further, I need assurance she will get cash less treatment.
Looking for positive and early reply.

Regards,
+91 [protected]

I have subscribed in the general dnd. I have repeatedly told more than 100 times that i am not interested in anything from star health insurance. Still i am getting annoying marketing calls. I have did dnd on their site also. Still i am getting these annoying calls. It becomes very irritating especially when you are in meetings or in important discussions and that time you get the irritating calls from this company. It makes me all the more feel at any point in my life i should not take insurance from this company

Number of refund request in mails and turn around

Amount rs.26080, collection no : 11-01/[protected], supplier gstin : 27aajcs4517l1zy
Fulfiller code : so700002, intermediatery code : ol[protected], chq/cc/dd no.[protected], chq/dd/bc dt : 20/08/2019.

R/700002/01/2020/036176,

I have repeatedly asking for the refund for the amount paid for the policy, it is almost 15days no response...

Star health insurance is employing girls to contact customers inducing them to take policies. They use any number of private mobile nos to make calls persistently to make customers to take policies against their wish the girls shamelessly repeatedly call giving a bad impression about the company. A company which indulgses in such marketing what sort of insurance can they provide with amature girls used to call customers. No standard insurance company indluges in such cheap tactics using girls to solicit customers. The owners of Star health should be ashamed
of practices where they use girls to get business can imagine what insurance cove they can provide. All customers beware of Star health they are interested only in premiums without providing cover.which company does this soliciting customers using girls repeatedly.

I have admitted in hospital and was about to discharge this morning. I raised claim for my hospital expenses in the morning but it is not processed still. Whenever we tried contacting customer service, they are saying it is under process. Its been around 7hrs but no update yet from their side. Kindly process our claim as soon as possible
Claim number - 0401311

Red carpet policy no. P/141125/01/2018/009765
Claim no. S 0168 732 / additional claim cr [protected]

Sirs,
I was the victim of a hit-and-run accident, resulting in two days in hospital and four broken teeth. The hospital bill was paid by star, but in spite of reminders, emails and registered letters, i have not been reimbursed for the dental expenses. Each time i was asked to send copies of before and after x-rays, reports, etc., with which i have complied, even with extra expense to myself. My courier letter of the 18th june 2019 to the grievance department has not been answered. Dental expenses resulting from accidents are specifically covered under clause 5 of the policy.
I am registering this complaint on this forum as i have no other alternative due to the silence on the part of star insurance, and hope my attempt to obtain a reimbursement will be fruitful.

Regards,
Avril bayer

Hi i am parveen tandon from amritsar and my policy no is p/211218/01/2019/005624. I am paying premium to this bad company since last 8 years and last month in july 2019 my son was hospitalised, i submitted all documents but still they are lingring on for claims and wrong queries raising to me. Very bad service, i advice to every one not to purchase insurance from star health insurance.
Parveen kumar
[protected]

I am nissar holding a star health family optima insurance plan” with policy no. P/700001/01/2019/027578 its been really bad service from star health, when if have cashless facility at hospital these people will dined or rejected for cashless and ask us to go for reimbursement which is no use. Recently my wife got hospitalised for fever and even for this they have rejected for cashless and i dint even submitted claims because of this headache.

Now my son is hospitalised at motherhood hospital for fever and high cough and again they have dined for cashless and asking me to reimbursement even though submitted all the documents and records from the hospital team. (Complaint registed number is 4252255)

Star health is number one cheater and you people make us even sick when we need support from you on real time.

I strongly recommended everyone please do not purchase any plans from star health.

The person sitting at dmch hospital at ludiana punjab named maninder kumar is very rudly behaving with the ladies of patient attendant. Also not co-operating for any service from star health in right way. Its really making everybody trouble there.
I have my parent send there under corporate insurance and they are entitle for private room. Maninder purposely ask for approval of general ward and not even answer any query. I talk with him on phone very politely (As i am on job) he is not replied any question of me.
I even proposed my company to remove star health insurance and look for alternate. My complain with starhealth to remove that person and put some right person there.

I devendra h. Gajara having mediclaim policy with nation insurance under tieup with bank of india. Now, star health tieup with bank of india and on renewal of the policy i am port the said policy with star health and given all require documents along with premium chq. Amt. Rs.13604/= as on dt. 26.07.2019 and cleared from bank as on dt.29.07.2019.

But, till date i am not receive my policy from star health. I am contecting their customer care as on dt.19.08.2019, as per their reply no any mediclaim policy on my name. Also mr. Guarang patel of star health not given proper reply.

I want to complain and lodge claim worth rs.500000/= towards mentally haresment.

Dear team,
P/161130/01/2020/003087
Edwin

I have not received any reply for the below query and it's marked as resolved. Highly irritated

We are very much disappointed with star health insurance company about our claim. Already we have clearly explained each and everything of the claim now again and again query raised about my father perior hospitalization documents.
My father was first time getting hospitalized in dr. Rabindhranath hospital chennai on 26th june 2019. We have tried cash less claim on that time but however same got denied by mr. Daniel customer service executive and ask us to go with reimbursement. Based on that we have submitted all relevant original documents to star health on 13th july. All the verification at your end again some five querys raised on 3rd aug. And same has been rectified and we have submitted the query documents on 10th august. Now again we are receiving query on 14th aug.
It's very much irritated to us and moreover we have paid the money to the hospital with pledged all our jewellery and now we are paying interest for that. Please stand in our place and thing. Totally we are unhappy.

Dear team,
P/161130/01/2020/003087
Edwin

We are very much disappointed with star health insurance company about our claim. Already we have clearly explained each and everything of the claim now again and again query raised about my father perior hospitalization documents.
My father was first time getting hospitalized in dr. Rabindhranath hospital chennai on 26th june 2019. We have tried cash less claim on that time but however same got denied by mr. Daniel customer service executive and ask us to go with reimbursement. Based on that we have submitted all relevant original documents to star health on 13th july. All the verification at your end again some five querys raised on 3rd aug. And same has been rectified and we have submitted the query documents on 10th august. Now again we are receiving query on 14th aug.
It's very much irritated to us and moreover we have paid the money to the hospital with pledged all our jewellery and now we are paying interest for that. Please stand in our place and thing. Totally we are unhappy.