Star Health And Allied Insurance Complaints & Reviews

Dear sir/madam,
I had a health policy from star health (Policy no. P/700004/01/2020/000358). My son was admitted to hospital in muzaffarnagar, u. P. For few days because of stomach pain. The hospital denied to give cash less facility and after few days when my son discharged, he paid around 25000 rs cash. He submitted all necessary documents to star health office, they sent him many times to hospital for more and more documents. Finally after few months of discharge i got sms that your claim is cleared and 14000 rs will be transferred to your account.
My points are: 1) why the prescribed hospitals dont give cashless treatment and patients have to go many times to hospitals for docs and 2) if he paid 25000 rs to hospital then why only 14000 rs reimbursed? If star health think that the bills are fake then why 14000 reimbursed? Such health policy companies are making money from their customers. This is really frustrating.
I want full of my money back which i paid at the hospital and the money which i paid to the company as premium.

I request you kindly to look into the matter and save us from being harassed from such companies.

Thanking you

Best regards
Adesh

Hi i am Jayant sharma and i use rbl bank super credit card. I not buy any insurance on my card but r shield insurance is activate on my card and the premium of 15720 hundered this insurance is deduct my card without my consent. I am not want any insurance please cancel the insurance and refund my amount. I am very thankful to you.
Thank you

I wish to bring in notice of all concerned persons and esp irda as this is the high time they should take actions against these type of fraud companey whose main aim is not to insure the person but to loot his or her money by various stupid explanations and want to exploit the person who is already under stress of medical emergency
i took policy from star health agent in january 2020 of me and my wife with policy no p/211117/01/2020/004729 with sum insured 10 lakh.
My wife took consultation from dr manit arora after havin her knee twisted while walking in the month of august and after investigation he advised acl surgery.
For this to avail cashless facility we prouced claim under claim no 2000183 as we were told expenses of nearly 3.5 lac at hospital and she was having 10 lac sum insured
now here comes play from star health who wants to cheat only
1]first of all they denied the claim giving explanation that they are not able to ascertain the duration of injury
2]in reply of the objection dr.Manit arora give them in writing that the injury is fresh
then they again denied saying the same thing now i don't understand that if your own network hospital doctor is giving you in writing that the injury is fresh why are you not believing him and they dont have any satisfactory answer to this.
They asked me that we'll reimburse the expenses, i want to ask if i had this much of money why would i buy insurance policy
now i challange dr prakash subbarayan who is medical expert head to proove which day she got this injury and i will proove her disease onset time same in court of law and how you can you not believe your network hospital doctor
i think we should get full benefits under irda rules and regulation and we are being denied despite giving so heavy premium i demand from irda and concerned persons to take strict action as soon as possible otherwise i will take this matter to court of law and will not let you till supreme court and bottomline person to make aware ness
anshul sachdeva
ambala
h.R
mob-[protected]
claim no 2000183 (star health]

Dear sir,

My self sandeep sitaram bhalerao addmited due to kidny stone problem at getwell multispecility hospital manchar tal - ambegaon, dist - pune from 14th aug, 2020. My claim no. 0238318 has been rejected under pd. My consulting doctor mentioned in consulting paper stone dicease in 2008 and medically managed. I have submitted sonography report for 2008 in this report there no any stone disease, no calculus, hydronephrosis...

This is my third reminder regarding the non receipt of policy documents
I want my policy documents
No action has been taken
2683863 my earlier complain id

I have paid rs4282 online video debit card for a top up related to covid19 on my existing family optima plan of policy no p/191120/01/2020/016943
I need it i paid it on 30 the july
Kindly give my policy documents
They are not responding

I have purchased online Rs4282 top up over my existing policy optima family health with premium Rs 10059 yearly
I paid it on 30th July only acknowledgment but no policy documents
I want policy details

Hello sir.
I had purchased health insurance policy for nandini shah on 2015 from star health insurance. Her age was 61 at that time. After that i renewed policy every year.


Mine policy number is p/700002/01/2020/047734. At time of 2015 mine policy insurance amount was 1 lack. And it was not co-payment policy. It was fully covered for any disease. At time of policy generated i had mentioned age was 61 and it...

Dear sir,


This is to inform you that i have purchased online health insurance policy from star health policy no. P/700002/01/2021/016344 on[protected]Attached insurance copy) for my parents, 1. Dau dayal sharma (Father) 2. Shila devi (Mother), on time of doing policy over the phone i ommitted to tell that my father got heath attack on[protected] and admitted on same day at balaji action hospital for treatment, he has discharged from hospital on[protected]Discharge summary copy attached) and taking medicine continuously after discharge (Prescription copy attached), he has also diabetic problem too. I told all matter on 07/04/2020 to your executive and she sent email on 05/07/2020 in your official email, many times reminder given for subject policy but nobody are taking serious to add ped on my policy.

You are request to please update disease of my father in health insurance policy immediately, for not get any problem in future for claim processing. Or return my all amount paid by me rs.36035/-

For you record all health report given by balaji action hospital sent on email id given below:-

1. [protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in

Ticket numbers :- 322063 dt[protected], 322062 dt[protected], 327446 dt[protected], 337455 dt[protected],

Waiting your prompt action

Thanks & regard's

Vivek sharma
M:-[protected]
Email:[protected]@gmail.com

Dear sir,
Plz tell me - my claim no-0068883, 9 may-20 amt. Rs.89412/-deducted-rs.33619/-
And-claim no-0148468, 7 july-20 amt rs.58231/- deducted-rs.18231/-
Total amt deducted by star health-rs.-51850/-
Aap mujhe y bat batao maine hospital ko pura payment kiya fir apne mera paisa kyu deducted kiya. Jab hospitalize hote h to aap apni side se condition lagate ho kuch amt milega or kuch nhi but kya hospital ne mere se koi discount kiya nhi kiya na... Maine to hospital ko pura payment kiya fir apne mera paisa kyu deducted kiya mujhe mera pura paisa chahiye, main itna big amt afford nhi kar sakta hu

Manoj choudhary
[protected]

They are real crooks. Do kot share any modification in policy benefits to customers and even do not bother to revert on mails or o. Social media. Branches are even worst. This DNA flows from top to bottom. Shameless people, management and team.

Shashank Tayal
Lucknow

I am customer of starhealth since long but i am suffering a lot from day 1 of my 1st claim submission.

They did not care about their customers at all.
Each and every time it happened that they have deducted amount without valid reasons and then

Numerous emails - no satisfaction
Numerous calls - no satisfaction
Numerous tweets - no satisfaction

The company is on peak of harassing their customers, months passes by and the did not respond.

Their customer executives speaks as they dont care about the repo of comapny

I request consumer support to get me out of this troublesome situation urgently.

Today on 4 may 2020 at 12:09 pm i have renewed a policy no P/161111/01/2020/002278.
DOB 30/01/1965
My money is deducted from my credit and window became blank and i also didnt get any success notification of my policy.

My contact no [protected]

Hi,

I took the policy and made the proposal on 28th of February and since that day I have requested them to cancel my proposal and return my money..

My policy ID is P/161113/01/2020/006364

But they are only delaying the whole process by saying .. ok our customer service agent will give you a call..

Please issue refund or I will move to court in a day or two

Mr pradeep manjrekar (Father) got admitted in the hinduja hospital with diagnosis of infected left knee joint. He is suffering from this aliment since 2019. Patient is covered in corporate mediclaim policy since[protected]. The policy period is[protected] to[protected]. As per policy terms and condition pre-existing diseases are covered. There is no waiting period for pre-existing disease. Patient underwent the total knee replacement surgery in the year 2019 as per policy terms and condition there is an aliment capping for knee replacement surgery during the policy period. Insurance company while processing the claim for infected knee joint applied an aliment capping for knee replacement surgery which is not justified.
Patient is suffering from infected knee joint. Patient underwent multiple debridement’s with external fixator application and left knee arthrodesis in hinduja hospital. Since the treatment was for infected knee joint and the same did not figure among the ailment capping diseases, it was understood that the patient could not be faulted for interpreting the condition in the aforesaid manner and thereby staking his claim for reimbursement of the entire medical expenses.
Patient admitted and underwent treatment for infected knee joint and not for knee replacement surgery (This has been confirmed by doctors and test reports, same was shared with insurance company on the very same day). As documentary evidence had proved this point, the insurance company’s restriction to the aliment capping is questionable.in the facts and circumstances the decision of the insurance company to settle the claim of infected knee joint for rs. 150, 000/- is not acceptable.
Any contract of insurance, to be enforced, has to necessarily be based on the principle o[censored]berrimae fides, i. E. Utmost good faith.in an insurance contract, the intention of the parties must prevail, and this intention is to be looked for in the policy itself.in the absence of any specific condition mentioned on the schedule of the policy limiting the sum insured to rs. 150, 000/- for the treatment of infected knee joint, the patient cannot be found fault with for having interpreted the terms of contract as those literally mentioned on the face of the policy.

Dear sir/ madam
Greetings!!

On 3rd of december 2019 at 7:30 pm my mother admitted on medica north bengal clinic, hospital siliguri, due to stomach pain.
My mother she have medical insurance from star health & allied insurance company since last 3years, she didn't take any kindly of treatment last 3years. It was the first time she took claim from insurance company. But unfortunately they rejected, sir their was...

Star health insurance forgot to save humanity in order to save their terms and conditions

I have own IT company with 30 employees and 3 directors including my father. Everyone was covered by Star health insurance. Insurance policy was managed by one of star health agent who do new policy, renew and all services. I called him December first week for some questions and he remind me that my parent's policy expiring by this December. I told him to collect cheque whenever you have time. Later he messaged me on December 23rd in wtsapp that "Good morning, Pls call me, Renewal time of your health insurance." As I have asked him to share me the NEFT details as I was out of station. Later he replied me that he on leave till 31st and will do details by Dec 31st. Then conversation stopped.

My Father got admitted in hospital around 11.00 PM on 26th December due to high fever. He was insured by Star health since December 2016 onwards. I have informed; hospital the same. Unfortunately I forgot his policy number and promised hospital authority that I will submit by tomorrow morning. I called my insurance agent on 27th morning and his number was not reachable. Then I asked my HR to share softcopy of policy which I kept in office. I came to know that Policy expired on 19th December 2019. Around 11.00 am I called my insurance agent to discuss same the he was not aware of this expiry date. Then I asked me why don't you tell me that policy is expired on 19th. He was silent and told me that "its waster of time for us to keep discussing about this. I shall check with local branch and let you know". After 10 mins he called me and informed me that " Star health can't help in this case as the policy is expired and claim won't happen". I told him that mistake is not mine as I have asked you to come to collect payment or send me neft details which you didn't do at all or you would have told me that policy is expired and I would have find some other source to do the payment. And he replied he is helpless in this and "SORRY".

I called customer care on same day and explained whole story for almost 40 mins. They asked me to send detailed email and our respective team will get back with in 24 hours. Based on that, I have send detailed email and screen-shots of wtsapp conversation to prove my genuinity. I called again after 4 hours to follow-up and discussed same story with other support guy and they promised that team will get back with in 24 hours. All of customer supports guys told me that "Mistake is not only from you and insurance agent also made mistake here" I have waited more than 26 hours and didn't get reply. I called again and talked with other guy and explained the story again for 40 mins and promised that within 1 hour they will send reply. Again no reply after 2 hour and called then again and same procedure. Later I got reply that " Claim won't be applicable for expired policy" and beauty is they shared me link to renew policy. I called customer care again and asked below questions,
1. What is role of insurance agent?
2. I have asked insurance agent to collect payment or send neft details to make payment. But he didnt. Who's responsible?
3. Why my insurance agent didn't inform me that policy expired?
4. Why star health insurance agent customer care do remainder call before and after policy expire?
5. I have been renewing policy from 2016 to till this day for my employees and parents and I have never claimed any hospitalization. Can you tell me why I should stop renew policy?

Finally, As per terms and conditions I am not eligible for claim for expired policy. But here I have asked my agent to collect payment and he failed to do. Now I have been punished for someone mistake. if you guys feel genuinity and humanity, please approve my claim. Or Answer all my questions above.

Fake insurance company
We have submitted all relevant documents to concern authority, but still they have lot of queries. My parents are suffered due to star health people, my father continuously visiting their office for claim settlement but from last one year we have received the claim. Please requesting you people do not buy insurance from star health, fake people, fake company. Very bad customer support.

I was buy star health policy 05/01/2019 for my daughter,
After 10 months my admitted hospital after checkup doctor was fund this is the tb but the medical expense is very high medicine used itp injection for platelet come down,
When i submitted the claim star health rejected the claim saying that it is per-existing diseases

Policy number p/700001/01/2019/039746
Policy period 06/01/2019 to 05/01/2020
Diagnosis disseminated tb,
Date of admission 15/10/2019
Big cheater don't take star health insurance

There is totally no support/ care for the customers once a customer had purchased a policy. It's being already 10 days since i purchased a health insurance policy. But still now i didn't receive the physical health id cards delivered to my address. My policy number is p/700002/01/2020/031309. Also star health didn't give any specific answers to my questions i asked in an email.