[Resolved]  State Bank Of India [SBI] — 4 fraudulent transactions - forcing the customer to pay

Address:Hyderabad, Andhra Pradesh, 500055

Dear sir
This is to inform you that my sbi credit card no.4377 xxxx xxxx 4937 was used for fraudulent transaction on 2 of october 2017
All the 4 otps were obtained by hacking my mail (Evidence attached) and illegal sign in to my mail by unauthorized person (From delhi at 1.26 am on 2nd oct 2017) which led to success of the transactions.
Please find attached the evidence from google security check of the unauthorized sign in to my mail from delhi which was used to obtain the otps (From my mail) to process these four transactions. Apparently, i have not shared the otp for any of the four transactions. Therefore, i am not responsible for the following transactions which were carried on illegally by an unauthorized person.

Date/time transaction amount

02/10/2017 1:31 am kitecash in inr 19998.00

02/10/2017 1:35 am the mobile wallet inr. 98100.00

02/10/2017 2:44 am airtelmoney inr. 10000.00

02/10/2017 2:49 am airtelmoney inr. 8000.00


I have already filed fir in cyber crime (Hyderabad) c. No 2905/ccp3/cyb/2017 dated 2nd oct. 2017.
However every day the sbi officials are calling and asking me to pay. How can i afford to pay such a huge amount that too the transaction is carried on by unauthorized during mid night hour ie., 1.26 am
The official say that the transactions has been done in secured way. There is no doubt about it but since the otp for all the 4 transaction were sent to phone (Which i did not share) and mail also; the miscreant has taken the 4 otps from my mail by hacking it.
Then why i should be responsible to pay.

Ravi marriappan
Mobile no.88 — 31
Hyderabad
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Apr 20, 2018
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2018
State Bank of India [SBI] Customer Care's response
Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 30117 in your mail to enable us to address your concern on priority.
Mar 21, 2018
Updated by Ravimariap
Dear sir,
Thank you for considering my request and I expect fair justice. I am mailing the details as instructed by you. Here are few lines I wan to bring to our kind attention.

The following linesIN Brackets has be mentioned in the reply letter by the SBI officials which I would like to clarify

Lines by SBI in reply to my coment
(We would like to share that we have completed the investigation for the said transaction. It has been observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR.

Further, we wish to confirm that as per our records, the dynamic One Time Password (OTP) was successfully delivered at your registered mobile number. Transaction alert SMS regarding the aforesaid transaction was also delivered at your registered mobile number. Considering all of the above, the liability of transaction in such cases lies with the cardholder.

My clarification

In reply to above lines of your reply I would like to remind you that OTP was delivered to my Mail also and to moblie. My mail was hacked (in DELHI) and OTP was taken illeally which means that I have not shared the OTP. I have already shared with you the Evidence from GOOGLE SECURITY that there was an illegal login from another device by an unauthorised person from Delhi at 1.26 am on 2nd of October 2017.Therefore I am not resonsible for the fradulent transaction done on 2nd OCT 2017.

Furtherore I have not replied or answered any call on 2nd of October.2017. I have a copy of the calls and messsages which states that No call or Mesaages has been made from my number/phone. I think you need to more justicable which should free the innocent people punish the culprit.

Huge amount(98, 100) has been transferred to MOBILE WALLENT and I am sure you will have the details of the numberof culprit . Why don't you track the culprit instead of Harassing the innocent customers?

From my side I have lodged A CYBER CRIME ON the same day when the fradulent transaction has taken place ie 2nd of OCt. 2018.

Anticipating JUSTICE from your side

Thank you sir

Regards
Complaint comments 

Comments

Sir, my a/t is hold, that, s why I have summited all necessary document in home branch, bank officer declared to me your account is unhold now but when I check it still it shown as your a/t is hold.t hat, s why I request you to solve my problem as soon as.thanks.
Sir/MADAM,
Amount of 1799 has been processed and successful refunded by amazon on 3 march.
But I didn't received my amount.
MY return reference I'd is ( IGACZLMIA3)
my account no is [protected].
Please look into the matter.
Thanx.
Sir I have bank account I'm Sbi this month deducted 295 two times I don't know reason
I am SBI account holder and i am SGSP holder also .but in my account 59 rupees was deducted due to excess DR .how can it possible.
Your A/C XXXXX466133 Debited INR 295.00 on 08/03/18 -Transferred to INVESTMENT INTERMEDI. A/C Balance INR 2, 805.00 why my account debited without my knowledge

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