[Resolved] State Bank Of India [SBI] — 4 fraudulent transactions - forcing the customer to pay | |||
Dear sir This is to inform you that my sbi credit card no.4377 xxxx xxxx 4937 was used for fraudulent transaction on 2 of october 2017 All the 4 otps were obtained by hacking my mail (Evidence attached) and illegal sign in to my mail by unauthorized person (From delhi at 1.26 am on 2nd oct 2017) which led to success of the transactions. Please find attached the evidence from google security check of the unauthorized sign in to my mail from delhi which was used to obtain the otps (From my mail) to process these four transactions. Apparently, i have not shared the otp for any of the four transactions. Therefore, i am not responsible for the following transactions which were carried on illegally by an unauthorized person. Date/time transaction amount 02/10/2017 1:31 am kitecash in inr 19998.00 02/10/2017 1:35 am the mobile wallet inr. 98100.00 02/10/2017 2:44 am airtelmoney inr. 10000.00 02/10/2017 2:49 am airtelmoney inr. 8000.00 I have already filed fir in cyber crime (Hyderabad) c. No 2905/ccp3/cyb/2017 dated 2nd oct. 2017. However every day the sbi officials are calling and asking me to pay. How can i afford to pay such a huge amount that too the transaction is carried on by unauthorized during mid night hour ie., 1.26 am The official say that the transactions has been done in secured way. There is no doubt about it but since the otp for all the 4 transaction were sent to phone (Which i did not share) and mail also; the miscreant has taken the 4 otps from my mail by hacking it. Then why i should be responsible to pay. Ravi marriappan Mobile no.88 — 31 Hyderabad Was this information helpful? | |||
Apr 20, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 State Bank of India [SBI] Customer Care's response Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 30117 in your mail to enable us to address your concern on priority.
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5 Comments | |||
Comments
Sir, my a/t is hold, that, s why I have summited all necessary document in home branch, bank officer declared to me your account is unhold now but when I check it still it shown as your a/t is hold.t hat, s why I request you to solve my problem as soon as.thanks.
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Sir I have bank account I'm Sbi this month deducted 295 two times I don't know reason
I am SBI account holder and i am SGSP holder also .but in my account 59 rupees was deducted due to excess DR .how can it possible.
Your A/C XXXXX466133 Debited INR 295.00 on 08/03/18 -Transferred to INVESTMENT INTERMEDI. A/C Balance INR 2, 805.00 why my account debited without my knowledge
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