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State Bank of India [SBI] Complaints & Reviews

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P
prakashpranavam
from Irinjalakuda, Kerala
Apr 25, 2018
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I have purchased a LG washing machine6Kg Sl.No. WTAS711PFSY008038IN
from ur Reliance digital store Kayamkulam Kerala on 29/1/2018 vide sales ord No.[protected] Rt[protected] dt 28/1/2018(Name Code[protected] and delivery note No.[protected] dt 29/1/2018. That time there was 5% cash back offer for SBI debit cards. My remitted the amount Rs.24584/- thr SBI card . But that 5% cash not yet credited my sbi account. Hence I request that necessary steps may be taken for the same at the earliest.

With regards
Jayaprakash S
prakashs.[protected]@gmail.com
[protected]
State Bank of India [SBI] customer support has been notified about the posted complaint.
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    D
    Dillu1986
    from Baramati, Maharashtra
    Apr 25, 2018
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    Address: New Delhi, Delhi

    Sir myself Mr Dilbag Singh. My Ac No is [protected], on 7 Mar 18, I has taken loan of an amt to Rs 400, 000. 00 from SBI Subroto Park, Delhi. Installment for the same has been deducted from my Ac on 7 Apr 18 of Rs 8929.00 that is not issue.. Issue is that bank has been deducted an amt of Rs 2200.00 against any insurance without info to me or ask to me. Sir kindly resolve the issue and return the amt to me, pls..it is very big amt for me
    State Bank of India [SBI] customer support has been notified about the posted complaint.
    Apr 25, 2018
    Updated by Dillu1986
    Respected sir, I has taken loan of an amt of Rs 400, 000.00 from SBI Subroto Park New Delhi on 7 Mar 18. Bank has been deducted an amt of Rs 2200.00 from my Ac on 31 Mar 18 and when I inquired the same the bank rep told me that they has deducted the amt for insurance for which I never been intimated and informed..Sir kindly resolved the issue and return the amt to me..my Ac No is [protected]. Regards..Dilbag
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      M
      milindved
      from Nashik, Maharashtra
      Apr 25, 2018
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      Address: Nashik, Maharashtra, 422009

      Sir
      Iam milind dattatray vedpathak
      B4 wing swrashraya apartment
      Ashwin nager nashik.

      Credit card holder of sbi bank.
      I have received sbi credit card on date 22/03/2018.

      On date 24 april 2018 from my credit debited 26000.00 rupees by unknown person. Without my knowledge. So there is theft of 26000.00 from my card.
      So pl. Arrange to refund my amount.
      State Bank of India [SBI] customer support has been notified about the posted complaint.
      Apr 20, 2018
      Reema Mehrotra's response
      Sir my no is change my new no is [protected] my old no is [protected]
      I am SBI card holder my card no is

      [protected] my new no is [protected] and my old no is [protected] pls sir my contact number is change. Thank you sir
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        P
        parindia
        from chennai, Tamil Nadu
        Apr 25, 2018
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        Address: 631501

        Money transfer from my credit card to www oxigenwallet com gurgaon
        I got a phone call thru # at 11.30 hrs 22-sep-2017 ; he introduce herself as sbi bank credit etc. And asked the credit card card no. But i refused to say my card details. And they forced me from that day onward i am unable to login my account and received otp which says 4000rs + 4000rs debited from my card. Immediately i tried to contact sbi credit card but its always waiting pool for my no nearly 30 mins. And unable to contact alter receive messages also form sbi. But they debited amount from my credit card without any information.
        After statement received then only i came to know the amount is debited without my knowledge. That transaction is fully cheated and not initiated by me there is no relation ship with www oxigenwallet com gurgaon. The same company cheated lot of people and they complaint already but even though bank not taken any action or block particular company.
        Please guide me what to do. I.
        Understand sbi - mobile network + www oxigenwallet com gurgaon have illegial relation ship to cheat people
        State Bank of India [SBI] customer support has been notified about the posted complaint.
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          Sarath Padidam
          from Chirala, Andhra Pradesh
          Apr 25, 2018
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          Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524132
          Website: www.consumercomplaints.in/new_complaint

          I have done the fund transfer to axis bank in imps on saturday afternoon on[protected] at 3 o clock but money was debited from my account it is not credited to the beneficiary account. I have given a call to your customer care so many times but they do know how to resolve the issue.
          Name p chenchu saisarath
          [protected]
          A/c no [protected]
          Venkatagiri branch
          Ifsc code :sbin0000969
          State Bank of India [SBI] customer support has been notified about the posted complaint.
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            M
            Md sarfaraz33
            from Nirmali, Bihar
            Apr 24, 2018
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            Address: Samastipur, Bihar, 848101

            Dear sir, maine 12/04/18 ko apne sbi a/c no:- [protected] ke atm card ke through indain overseas bank ke atm machine see 9000/- nikalne ke liye process kiya aur mere account se 9000/- debit bhi ho gayaa lekin atm machine me kuchh kharaabi hone ki wajah se cash dispense nahi ho paya..
            to maine 13/04/2018 ko customer care me complaint kiya jiska complaint id:- at[protected] hai.
            aur abhi tak mujhe mera paisa mere account me waapas nahi mila hai.
            State Bank of India [SBI] customer support has been notified about the posted complaint.
            Sep 25, 2018
            Updated by Md sarfaraz33
            Sir, abhi tak mera payment waapas nahi mila hai.. Kya yahi hai government ka kaam..
            Nov 08, 2019
            Updated by Md sarfaraz33
            Sir, Koi Focus Nahi Kar Rahaa Hai.
            Mujhe Kuchh Logon Ne Bataya Tha Ki 9-10 Mahine Baad Bhi Waapas Aa Jaata Hai Paisa.
            Maine Pure Ek saal Wait Kiya Hai Lekin, Abhi Tak Mera 9000/- Jo Mere Account Se Debit Jarur Hua Lekin, Indian Overseas Bank Ke ATM Machine Se Dispense Nahi Hua Tha.
            Maine Branch Me Visit Karke Bhi Baat Ki Thi Lekin, Unhone Kahaa Customer Care Se Baat Karne Se Hi Ho Jata Hai.
            Aur Abhi To Koi Mere Complaint Le Baare Me Sun-na Hi Nahi Chahta Hai.
            Kindly Sir Mujhe Mera Paisa Waapas Dilwaya Jaaye.
            Jul 05, 2022
            Updated by Md sarfaraz33
            Still my problem has not been resolved yet
            I m complating about subvention of government in agricultural loan is not credited in my agricultural loan account and interest charge is more than government rules taken from me
            Sir, I got a personal loan from Mathura main branch.date 18apr 18 of 600000.but in branch cut off for processing fees 7086 rupeis.why in branch .but other branch says for defence person processing fees is not applicable.plnsolve my problem
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              A
              achoura
              from Nagpur, Maharashtra
              Apr 24, 2018
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              Address: Dhanbad, Jharkhand, 828113

              Hello there, i made payment on above date to cbseneet. Nic.in from online debit card payment, transection got cancelled but i money didnt credited to my account.

              Please check below for details.
              "by debit card-sbipg[protected]cbseothdrcard mumbai — "

              Please reply me as soon as possible and credit amount in my account.

              Thanks
              Aman chourasia
              State Bank of India [SBI] customer support has been notified about the posted complaint.
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                R
                RAQUIB KHAN
                from Boisar, Maharashtra
                Apr 24, 2018
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                Address: Washim, Maharashtra, 444506
                Website: AMAZON.IN

                Respected sir,
                I have paid 1800 to amazon. The order is cancelled and the refund is processed by amazon of rs. 1800. The transection no/ refund ref. No. Is[protected]. But the amount yet not reflact in my account.
                Transaction date[protected]
                Account holder's name - rakib latif khan
                Account no. [protected]
                Sbi card no.[protected]
                Email id - [protected]@gmail.com
                Refund ref no.[protected]
                State Bank of India [SBI] customer support has been notified about the posted complaint.
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                  M
                  Mausham
                  from Kolkata, West Bengal
                  Apr 23, 2018
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                  Address: 743126

                  On 21/04/2018 when I reach customer counter and give my documents on that time the behaviour of the accountant of sbi branch kankinara is not proper he behaved like a domenent person and spoke rude word from me. The account of kankinara branch always behave rudely from to all customers. This kind of manners is not suitable for your company's future. I hope you will take this complain as a serious matter and take proper action against the accountant as soon as possible. I shall be obliged for you collaboration and immediate action.
                  State Bank of India [SBI] customer support has been notified about the posted complaint.
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                    A
                    amitmikku2
                    from Gurgaon, Haryana
                    Apr 23, 2018
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                    Address: Banka, Bihar, 813103

                    I had been doing a transaction of 810.50 to HPCL for booking of gas refill on SBI-epay Gateway on 07.02.2018. During processing of payment, SBI-epay gateway got hanged. Amount of Rs. 810.50 was deducted from my account but booking was not done. I have waited for my refund for more than one month but same is not refunded till date.
                    Transaction details is UPI/[protected]/SBIEPAY.[protected]@SBI

                    Therefore, I request to you kindly look into the matter so that my deducted amount may be credited in my account.
                    State Bank of India [SBI] customer support has been notified about the posted complaint.
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                      T
                      the rising engineering solution
                      from Indore, Madhya Pradesh
                      Apr 23, 2018
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                      Address: Indore, Madhya Pradesh, 452001
                      Website: fastag.onlinesbi.com/AGENTADMIN/Home

                      Respected Sir,

                      My Name is Pankaj Patel, SBI Agent ID 70866, Sir I had made already 432 Top Up recharges of worth Rs 71, 17, 300 /- but i had not received my commission of 0.5%to 1% of the whole recharges yet, On my query regarding release of my commission to the organization i had got no response from your working employees.
                      Sir I'm attaching the data of all the recharges done by my side.Please have a look.

                      Sir I Kindly request you to please have a look onto this matter as if i got this much late release of amount it will be difficult to work in future Sir i request you to take this issue seriously & release my commission from the NICT as early as possible.

                      Thank You
                      Regards
                      PANKAJ PATEL
                      ID- 70866
                      [protected]
                      State Bank of India [SBI] customer support has been notified about the posted complaint.
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                        G
                        Gladsondas
                        from Kolkata, West Bengal
                        Apr 23, 2018
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                        Address: 734014
                        Website: www.onlinesbi.com

                        Am a savings account holder o[censored]ttorayan, Siliguri.Branch, my account credentials are mentioned below. While attempting to withdraw a cash of Rs.10000 through Punjab National Bank ATM on 14th April'18(Saturday) amount not dispensed however my account got deducted immediately. I tried reaching customer care & they advised to wait for 02 working days for the amount getting credited but am yet to receive the amount. Attaching the transaction message alert herewith. Would request you to kindly help in getting the amount credited in my account asap.

                        My Banking details are-

                        Name-Gladson Das
                        A/c No-[protected]
                        PNB ATM-N1878100
                        Transaction No[protected]
                        Contact No-[protected]
                        State Bank of India [SBI] customer support has been notified about the posted complaint.
                        Apr 23, 2018
                        Updated by Gladsondas
                        Help required
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                          R
                          Reema Patnaik
                          Apr 23, 2018
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                          Address: Mumbai City, Maharashtra, 400072
                          Website: www.sbicard.com

                          Even after having an on time credit history from 2009 (The date i was issued sbi credit card) to june 2017, i and my family are being mentally harassed with threatening calls from sbi credit card department for not settling the fraudulent transactions/amount of rs. 46, 643.85 made from my sbi credit card on 29th april 2017.

                          On 29th april 2017 evening, i suddenly started getting many notification sms from sbi credit card about various random international transactions. I never got any otp message for any of them. I had immediately reported sbi credit card and chargeback dispute team at sbi about the fraud transactions. My card was immediately blocked. Even after blocking, i was getting many failed transaction attempts in various currencies at various random places.

                          My statement was generated on 22nd may 2017 in which there were 3 fraud transactions amounting rs. 44, 841.01. The description said that the transactions held in oklahoma in usa (Usd), kraków in poland (Gbp) and california in usa (Usd). There were also fc markup, st, sbc and kkc for these transactions amounting rs. 1802.84, which totals to rs. 46, 643.85 with fraud transactions. The transactions from statement are as follows:

                          29-apr-17 01, 606.96 inr (025.00 usd) ftc*feed the children[protected] ok
                          29-apr-17 16, 115.07 inr (194.01 gbp) taiwangun.com krakow pol
                          30-apr-17 27, 118.98 inr (421.90 usd) the scooter farm[protected] ca

                          There was another fraud transaction in the statement held in queensland in australia (In aud) according to the statement, but this was reversed in the statement itself. The details of this transaction is as follows:

                          30-apr-17 23, 999.68 inr (497.49 aud) scooter hut burleigh head qld

                          I made a payment of rs. 29, 137 on 12th june 2017 towards expenses incurred by me and kept following up for the reversal of the remaining amount towards fraud transactions. The charge back dispute team said that they were not successful in reversing the fraud charges of rs. 46, 643.85 to my account. And since then, i have been pressurised, mentally harassed for close to an year now to settle the charges - which were not incurred by me. I have submitted email proofs to sbi about my communication with transaction dispute team but it has led to no result - i have been given false promises by sbi that the account will be settled by sbi, that i would no longer be bothered but nothing such has been done by sbi. Today, together with the late fees, financial charges and tax amounts - rs. 46, 643.85 has become rs. 74, 487.72 and i am being harassed to settle the charges immediately.

                          I have been continuously calling and mailing sbi ([protected]@sbicard.com, [protected]@sbicard.com and [protected]@sbicard.com) to settle these amounts and they have been giving me false hopes that it will be settled, but in reality they have sent recovery agents to my home many times and i had to explain them every time, they have called me many times and every time i had to explain them again, and recently they have started calling my parents, and spoke to them in very loud and rude way and threatened them about confiscating my passport and spoiling my credit history so that i never get any loan or credit card from any bank. They also called my sister and asked her about whereabouts. I have already broken down many times because of all this behaviour. Therefore, i am posting in the national consumer forum for justice. Sbi should reverse all the fraud charges, stop the harassment, clear any damage done to my cibil score, and apologise for their unprofessional behaviour.

                          This is utter unprofessionalism and injustice by sbi where they are appointing rowdy bullies to even call parents and threaten them for fraud transactions which should have been reversed by them immediately. I am wondering about justice, law and order situation in india. Is there any law to safeguard customer rights and dignities? Is there any law to prevent companies like sbi to harass its customers in anyway they feel like?

                          I and my family feel very sorry for law-less country india is becoming. Please help us by raising voice against these type of criminal activities and torture being done by companies like sbi.

                          Thank you,
                          Regards,
                          Reema
                          State Bank of India [SBI] customer support has been notified about the posted complaint.
                          Balance deducted two times... first transaction is not complete... decline by ATM machine after 10 min. amount was deducted from account.. .. and complaint no. [protected] doesn't work.. what to do
                          My credit card is closed please turn it on
                          I have done a upi transaction in which my amount got debited but opposite person haven't received the amount
                          My account details are [protected]
                          Dear Sir,
                          This is my Issue Net banking Form fill and Provide password kit but not start Net banking and second Issue Aadhar Card Hard Copy Submit Sbi Bank But not update my Aadhar Card Number Please do needful Urgently
                          295 has been deducted from my account two times. I want my money back.i never invest my money anywhere.stop this service immediately.you have to return my money in my account.i do not know what type of this investment. I never started this type of investment.
                          Sir I had pay my credit card peyment through net banking imps 14/4/18 but my peyment debit in my sbi saving account but it not credit in my credit card account kindly do the need full my reference ID is[protected] amount 7820/- regards
                          State Bank of India [SBI] Customer Care's response, Apr 24, 2018
                          Verified Support
                          Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [email protected] mentioning reference number 38460 in your mail to enable us to address your concern on priority.
                          Sbi bank sidhmukh branch worker not work properly m vha bhut baar apne contact number change k liye application de chukha hu pr abi tk contact number change ne kiya ak baar kiye the bo kisi orr k daal diye so
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                            S
                            Sanju0786
                            from Pune, Maharashtra
                            Apr 23, 2018
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                            Address: Faizabad, Uttar Pradesh, 224208
                            Website: Fraud transaction related.

                            A/c no : [protected], a/c holder name : mrs. Priti w/o mr. Sunil kumar. There is 2 fraud transaction amount of rs. 10, 000/- each has been debited from my above account on april 19, 2018 which i had not done. I got 2 sms on my mobile number, hence i came to know about this. Please check and help me to get the amount back to my account number. Please check and resolve the issue as soon as possible.. Awaiting for your reply.. My contact number is [protected]..
                            State Bank of India [SBI] customer support has been notified about the posted complaint.
                            Apr 21, 2018
                            Naveen MJ's response
                            Please update the original date of birth in the document which i submited

                            Apr 21, 2018
                            Naveen MJ's response
                            Close
                            I am not an account holder in sbi bank but still recieving messages regarding debit and credit to my mobile number.
                            I want to know who is using my mobile number for banking in sbi, this is really a worrying issue please help me resolve it.
                            Please change that date of birth sir
                            Money was detucted from my account during atm transaction at andhrabank atm kodad, , but i did not get money 8000.
                            Cradit card not delivered and they are telling me my bill amount is not paid.they call me every day and same thing I am Also telling them still I don't have my cradit card.my contact number is [protected]
                            Dear Team,

                            I have applied the credit card many time with SBI, but again & again card was declined. We don't get the proper information why card was declined.

                            I m already using the 2 card of Axis bank, One housing loan. two personal loan.

                            Never i had charge of late fee, Over due, late payment ETC. No EMI bounce till date.
                            State Bank of India [SBI] Customer Care's response, Apr 24, 2018
                            Verified Support
                            Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [email protected] mentioning reference number 38465 in your mail to enable us to address your concern on priority.
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                              A
                              Ashishk01
                              from Silchar, Assam
                              Apr 22, 2018
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                              Address: Sonitpur, Assam, 784001

                              Dear Sir,
                              My a/c No. is SB [protected]. Today I checked my account through mini statement and found that I lossed my balance of Rs. 1, 25000/- through DEBIT SWEEP on 21.04.2018. I am totally shocked to see my available balance. I do not have internet banking facility for my above account.

                              Pls let me know how it happend automatically without my concern. Does it mean I lost my money. I m afraid. plz help.

                              With regards

                              Santiush Kandulna
                              [protected]@gmail.com
                              State Bank of India [SBI] customer support has been notified about the posted complaint.
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                                souvik90
                                from Kolkata, West Bengal
                                Apr 22, 2018
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                                Address: 700074

                                Dear Sir,

                                Starting from 20.02.17, from my SBI account ([protected]), SBI is deducting SI charges and till now they are deducting 295 per month but though I am maintaining proper balances in my account, request you to take care on this issue as i am not getting any proper help from bank.and i am not clear also why they are deducting and till now they have deducted more than 4000 in this timeline.

                                Please look into the issue so that I can get back my deducted money to my account.

                                Bank : SBI
                                Branch : Dumdum Road.
                                Brach code: 12373
                                SBI account ([protected])

                                Thanks,
                                Suchata Das
                                State Bank of India [SBI] customer support has been notified about the posted complaint.
                                "Link Your Lpg Id" and "Link Account For Aadhar Subsidy" link not working from last 3 months. When submit details then "Due to some technical problem we are unable process your request.please try later." message display.
                                Sir, My name is SUMAN KUMAR GHOSH, My Aadhaar no is[protected].My Aadhaar is submitted in SBI, and Aadhaar is linked with account.But NPCI Aadhaar link status is still inactive.For this reason I am not getting my LPG subsidy from Bharat Gas.Please do something to solve my problem.
                                I had submitted application for PPF Account Transfer from SBI La Martiniere Branch, Kolkata to ICICI Gorky Terrace Branch, Kolkata on 13 April 2018. However, the documents transferred by SBI is incomplete. Please give the required documents to ICICI Bank urgently. Very very poor services by SBI Bank.
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                                  S
                                  srmrk1980
                                  Apr 22, 2018
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                                  Address: Mumbai City, Maharashtra, 400069

                                  My card ending with 4714

                                  March month payment is 56480 but as per em it is 16444.

                                  Why they are charging extra no clarity

                                  I have done full payment charges of 56480

                                  But april month bill nothing is mentioned for this extra paid charges

                                  April month bill is 33462 but as pr emi it is 15188

                                  Why they collecting extra charges and where they utilizing this amount no explation

                                  If i will pay 15188 total emi then they will put extra finance charges

                                  I want explanation about this etra charges and where they adjusting charges

                                  As per norm we have to pay for emi and gst aplicable to that emi but no extra chrges
                                  State Bank of India [SBI] customer support has been notified about the posted complaint.
                                  Some transactions are done without any otp intimation or anything without my knowledge...I didn't make any transaction via atm or netbanking but afterwards I find some transaction is done..no mail or msg for the registered no.& mail for the deduction...and no information​ about such transaction was done..
                                  Dear Sir
                                  it is information for you that on 9/4/2018 Rs. 2306.86 was deducted from my A/c [protected] for dishonor cheque.

                                  Thanks With regards
                                  Ratan Lal Gaur
                                  Mob -[protected]
                                  Dear Sir

                                  I need to receive the provisional certificate URGENTLY for the Principle and interest for the financial year 01-Apr-2018 to 31-MAR-2019.

                                  My Loan Account No is [protected]. Loan account Branch :- SBI.

                                  Please send it as an e-mail attachment.

                                  Regards,
                                  Ashish Ekad
                                  My pan card and bank account not vrified yet why ...how can I withdraw my money please help me...my dream 11 account Gmail .. [protected]@gmail.com ..[protected] please help me ..I won many contest but I can't withdraw my money because my pan and bank account not verified now yet THANKS
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                                    K
                                    Kamad
                                    from Rajkot, Gujarat
                                    Apr 22, 2018
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                                    Address: Nagaur, Rajasthan, 341516

                                    Dear sir
                                    A refund of 2166 rupees was successfully processed on 16apr2018 to my account from amazon.in. This amount should have been credited to my sbi account num: [protected] by now, but i have not received the refund till now.

                                    I have called the state bank of india customer service and and shared the authorization code (Refund reference number) 74332748106810500528792 with the executive but he expressed his inability to address the issue and the issue is still unresolved.
                                    I have confirmed with amazon and they have successfully processed the refund on 16aprail 2018
                                    Kindly go through the procedure to locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
                                    Account number [protected]
                                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                                    Sir refund aa gya h thanks
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                                      aryanstar99
                                      from Mumbai, Maharashtra
                                      Apr 22, 2018
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                                      I used my sbi debit card on 6th march 2018 for a payment of my cbse pmt (Neet) form. The amount of rs.1400 was deducted but was not paid against my form, it showed a failed transaction. For that i contacted bank many times but they are not giving any reliable response, they are saying that the amount has been returned on 8th march 2018 but it has not been. For the same i updated my passbook but didn't find any debited amount as such. I am mentally harashed now, plz help me for the same.
                                      My a/c no. [protected]
                                      Mb no - [protected]
                                      Ref no[protected]
                                      Ifsc code - sbin0017477
                                      State Bank of India [SBI] customer support has been notified about the posted complaint.
                                      Apr 24, 2018
                                      Updated by aryanstar99
                                      Even after complaining here sbi is not being concern and they have not made a even single call. So, with due regard i request again to take actions against sbi and help me.
                                      I am sorry but if sbi is not going to respond i will be forced to share my issue against sbi on social media.
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                                        suveer1
                                        from Delhi, Delhi
                                        Apr 22, 2018
                                        Resolved
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                                        Resolved

                                        Address: 110092

                                        Hi all

                                        This is to inform you that i am receiving threatening calls on continuous basis on the name of state bank of india from aggarwal millenium tower - i, netaji subhash place, pitampura 4th fllor from a lady name khusboo (Number [protected]) stating that my brother in law has taken a credit card from the bank and has not made the payment from last 2 years and now it is my responsibility to get that money collected from him and get that back to bank when i said i am not even aware of this issue she started using abusive language and started threatening me. Please look into this matter asap or i have to take this matter legaly.

                                        Thanks
                                        Suveer rohatgi
                                        [protected]
                                        Jun 3, 2018
                                        Complaint marked as Resolved 
                                        State Bank of India [SBI] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 26, 2018
                                        State Bank of India [SBI] Customer Care's response
                                        Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 38206 in your mail to enable us to address your concern on priority.
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