| Address: Hyderabad, Andhra Pradesh |
I, U. Viswanadham, Customer of SBI at Musheerabad Branch, Hyderabad with S/B account No. [protected]. On 10.1.15 balance is Rs.8.23 lakh.Then, on 10.1.2015 &11.1.2015 (Saturday evening & Sunday) i received 3 messages that my ATM card ([protected]) was used for Rs. 20000 each, even though i haven't used card. When i checked Mini statement, there was no such transactions. Safe side, i changed my pin on 11.1.15. But card operated with old & new PIN. then I changed PIN once more. Surpisingly, card operatable with all the 3 PINs. I suspected something fishy and blocked the card by SMS.On 12.12.2014 (Monday) I approched BM with all happenings in a letter form requesting to:
i) Verify the messages/ said transactions
ii) let me know how a card can be operatable wit 3 PINs simultaneously.
iii) unblock card. Before that transfer the balance into a FDR.
BM entrusted work of FDR to one officer, who completed the job. When i asked for acknowledgement, she asked me to approach Manager (operatios), where i waited for long time. In total it took 1 hr 30 min. by the time i came out of bank with acknowledgement.
As there was no info from the bank even after 9 days w.r.t. happenings on 10th, 11th, i prepared reminder letter dt. 21.1.15 and approached BM. He directed me to Manager (operatios). He disposed of 3 customers before me and left his seat (may be on some other work). After waiting for 25 min in total i again went to BM, informed the position with a hope that he will receive the letter. But he asked me to wait till Mangr (op) comes to seat. I left the bank in dismay and posted the letter from my work place, Bowenpally.
The above shows very casual and callous approach to an issue which has to be attended on priority. since withdrawal messages received and card operatable with 3 PINs and account has sizeable amount of Rs. 8 lakh+, the issue should have been enquired immediately. surprisingly so far no info this regard. I don't know whether they are taking steps to unblock card or issue new card.
State Bank of India [SBI] customer support has been notified about the posted complaint.
atm card no is[protected]. I went to ATM booth 7406 SBIGandhi Chowk Hajipur, Bihar to withdraw
the money on dated 07/01/ 2015 by 7.20 AM.When I inserted my debit card as above mentioned atm machine,
the machine disordered before the coming of PIN option. So i left the atm without the withdrawal the
money. After some time I got message in my registered mobile from the bank regarding the withdrawal of
RS.20000(TWEENTY THOUSAND).I was surprised to see the above message that ATM machine was disordered
before the PIN option, i did not press the PIN but above mentioned amount deducted from my account. I
came to my branch office SBI SONPUR SARAN (BIHAR) along with application regarding the mentioned of the
problem but my concern branch did not take action to solve my problem. I also gave application to the
Main Branch SBI Hajipur (Vaishali) where ATM booth GANDHI CHOWK has shown withdrawal Rs 20000/.
I am very sad with both branch one my account branch sonpur and other sbi branch Hajipur where ATM
booth shown withdrawal Rs 20000/ . I have given written application to the both branch but my problem
is standing as it is.
I expect that you will take prompt action to solve my problem.
With regards,
Kiran Kumari
A/C NO [protected]
BRANCH CODE 04446
SBI branch Sonpur, Saran
MOB NO [protected]