State Bank of India [SBI] Complaints & Reviews

i always pay my mobile bill through e payment facility of sbi. this time i paid the mobile bill of rupees 112 through e payment. of bank. after this payment the mobile company conveyed that it has not received the amount. When i asked to the mobile company the staff also said that they have not received the amount.when i proceeded to sbi branch the staff said that the amount is debited from the bank. e payment statement is also shows that the transaction is failed. .after all it is clear that the mistake is of bank, so the bank shout refund my amount at the earliest.

Respected sir,
it is submitted that my son had tried to withdrawal a payment of amounting Rs 5000 by ATM card no[protected] from PNB ATM Machine at Lakhanmajra, Distt Rohtak (Haryana) on date 10/08/2014 but payemnt of Rs not exit from ATM machine and amount of Rs 5000 deducted from my SBI account No [protected] name Shiv Kumar and Sunita Devi. this transection is made vide transection i.d 9021 .

you are requested to kindly look in to the matter and an early solution of my payement in to my existing account be intimated to my contact number [protected] highly be appericiated.
thanks in anticipation
with regards

Mr Shiv kumar
contact No [protected]

I have SBI Credit Card No. [protected]. I never use it and want to surrender it since beginning. I tried for the same at State Bank of India's site i.e. www.sbi.co.in but could not find the procedure in this regard. Please let me know; "how can I surrender my SBI credit card. Regards, Pawan Singh Rana, [protected]

Sir,


1. Respectfully I have to say that I am serving in INDIAN AIR FORCE and have DSP(Defence salary package) account with State Bank of India. My account no is [protected].


2. I have withdrawn Provident fund Rs 325000/- from my INDIAN AIR FORCE which was credited in my SBI DSP account. The said SBI branch has transferred Rs 318000/- @interest of 9% to modified Balance(just like Fixed deposit)(Account no [protected]) on 10 Jan 13. The said SBI has deducted an amount on account of Tax. The details are[protected]


Sl no


Date


Amount(Rs)


Remarks


1


25
Apr 13


1


TAX DEDUCTED ON INTEREST ON PROVIDENT
FUND DEPOSITE


2


30
Apr 13


2


3


21
Jul 13


2


4


29
Aug 13


63


5


10 Jan
14


1908


6


28
Jan 14


14


7


30
Jan 14


8


8


30
Jan 14


8


9


30 Jan
14


20


10


05
Feb 14


113


Total


2139


3. As per policy of Income Tax Act, 1961, Tax on interest on Provident Fund Deposit is exempted.


4. I have already complaint on the said matter to SBI Customer service vide OPS[protected] on 04 Feb 14. I have submitted written complaint to the Manager, SBI, Old Air field, Srinagar, J & K 190007 copy to Sri H Kulshreshtha/ Smt Rashmi Fauzdar, Banking Ombudsman, Reserve bank Of India Building, 2nd Floor, 6, Sansad Marg, New Delhi -110001.


5. I have received a call from SBI Manager ( Mob No- [protected]) on 06 Aug
14. I discussed the case with her. But her response was negative.


6. Kindly look in to the matter and kindly give instruction to State Bank of India to credit the same amount my account at the earliest.


REGARDS,


KUMAR GAURAV


MOB NO ---[protected]

sir/madem,
Iam d 1o[censored]r accountholder in sbi branch near S.T.stand sangli.
i had observe that the staff is very bad to handle costemer & each & every staff is talk as a boss of sbi as well as rudly.I am also telling you that they close their bank and finencial transaction at near about 3 pm every day, when i ask for the reson of early closing they told that the server is down or any other non-sence reson.Respected sir/madem iam hopind that u take some action on it.im not a professional complete writter so my english is also weak to write this.so, youunderstand my feelings that what should i want to tell you.
i dont want to open my identity.so please i expect that you maintain my privacy.

Sir,

Ref : SBI Credit Card No.[protected]

With reference to the above Credit Card, which I am holding for the past 7 MONTHS with credit limit Rs.33, 000/-, now I would like to increase the credit limit up to Rs.60, 000/- to enable me to meet out my requirements. Hence I request you to kindly arrange the same at the earliest.

Thanking You,
Yours faithfully,

(BOLUGAM PARAMESHWAR GOUD)

Dear Sir/Madam as iam M.P.Prasad A/c Holder of SBI, Yellareddy guda Branch hyderabad my account number is [protected] i have done shopping on 18-Aug-2014 in AKSHAYA SILKS CHIRALA WORTH Rs 6000/- i have used my debit card where the payment status got with DB Reversal but from my account got deducted till now it has not reversed in to my account enclosing transaction number for ur reference txn#[protected] i look forward for your early Response thank you Regards Prasad M.P

SBI bank is well reputed bank but I have a complaint regarding the misguiding the costomers.
on[protected] my wife visited the sbi branch of indirapuram to deposit fund rs.18200- 00 to the account [protected](branch inderpuri, new delhi) but she was misguided that cash will not be deposited here(in branch) go to the basement. in basement she deposited the money and got the receipt.but it was not sbi counter but it was ECO counter which deducted rs.200.00 as a charge but it was not conveyed at that time. moreover total money was not transferred to the account .only 10000.00 amount was deposited.
she went to deposit to sbi branch but she did not deposited the amount in branch because of the misguided information by the bank employees.it was not conveyed that depositing money in basement will attract charges.
it is not expected from your bank.
she deposited the money in cash successfully before 4-5 months.
why cash is not deposited for other branch? other banks are depositing the fund for other branches. is there any ruling of rbi in this matter?
you are requested to see the matter.

with regards
pramod kumar madeshia
[protected]

Dear sir/mam,

Kindly register me for sms alert for my SBI saving A/C No.[protected], Debit Card No. [protected] to my mobile No. [protected], [protected].

Sir i am already many time mobile no. Registered to atm machine but not responce.

Thanks...

MY SBI ACCOUNT AMOUNT CUTTING AND MY MOBILE NOT RECHARGE MY MOBILE RECHARGE NOT RECHARGE SO MOBILE NO IS[protected] .the Recharge Details of your transaction. Service Used :- mobile Operator : RELIANCEGSM Service Number :[protected] Amount : 30 Transaction Number :[protected] my sbi branch and ac-[protected]. so ple refund my amount.

I have been trying to link my SBI account(which supports Mastercard)and every time i try...its i get a sms from sbi stating that "Dear customer, your txn at ATM 00000001 declined as the requested amount exceeds your daily withdrawal limit." Please help me with this!!

i abtained education loan ADB (SBI) Rajampet Kadapa dt A.P at the time of loan 12% but bank was charged nearly
15% So many tme i met branch manager field officers no one justice me pl slave my problem iam retired officer my son is studing so difficulty to pay the amont my loan a/c number [protected]

Respected,
I am customer of your bank in timber market pune cheque deposited
On 12/07/2014 has not been cleard til today time 9am please give
Me the reason why it has not been cleared i m getting hopless
Service in why is this being happen with me.

2 fraudulent transactions were made on my SBI gold and more credit card of amount INR 29, 188.49 each which sums up to be INR 58, 376.98 at Target, Canada. The card was blocked by SBI itself on suspicion of fraud. I received the emails from the bank about the transactions which I saw in 3 hours from which the transactions were made. I called the bank immediately. I lodged a FIR with the New York Police Department the same day as I am visiting USA now. I submitted the dispute form, copy of my passport and the credit card scanned image to the bank as asked. Later I was told these transactions were in store transactions. Bank gave me a temporary credit which they revised again. I did not get acknowledgment that they got my documents. After several calls and emails yesterday one of the representative told that the case has been resolved against me and I have to pay the amount. Again in evening when i talked to a different representative he said the case is still open. I have never been to Canada and I didn't do the transactions. I am not receiving any update about the case from the bank which they said they will send to my registered email address. The customer service of SBI sucks and they are not at all helping their customers. Since I am out of india now can I file complain to RBI Ombudsman? What must I do? Please help

Dear Sir/Madam, This mail is the remainder of my previous complaint (Complaint No: CS[protected], Date: 06/06/2014) which has not been resolved. My case is as follows: Inspite of Having all the required Documents and approved by manager of the branch the concerned Field officer (In-charge) is not processing & responding for my application of loan. Since from 4 months I visited the office several times. Please do the needful in sorting...

on date[protected] ots fee recovered from 3--- trf no is[protected] amount deducted -575 rs from saving account no [protected].
At that time br manager assured me that this amount deducted against the regularisation process of bank home loan interest . my home loan ac no is[protected]. After that i noted that the same is active upto i jan 2014. but on 1 jan 2014 again the rate of interest get up to 14 %. now is 12.5%.at that time pending loan amt is 90, 000/- . pl do the needful urgent . the complaint is for from long way pending.

I approach the manager & discussed the matter, but still today the rate of interst is not regularised .
pl regularise the rate of interst and reply the correct interest rate which is 9, 75 on home loan .And due to your faul dont punish me.pl add my extra amount deducted by you in the name of interest. to my account.

i also right to demand that the difference must be added to my account .as early as possible.

also i observed that the installment is calculated wrong for 95000 rs, at the same time, which is now 1300 ., as per your rule it should be 850.00, pl check the same and recalculate & apply immediately .


sanjay sakri.
dt -20 aug 2014.

I, mrs Sarita sharad parulekar have account in chembur station sbi bank. I lost my husbannd on 10.4.2014, after few Days i visited to bank for his fixed deposit no [protected]-5, Saving account no. [protected].
But i was Told that my husband has not declare nominee and was told to prepare indiMinity bond. I have visited 24times till now to prepare indiminity, to show papers, took surety twice to bank as your staff was absent etc. Last i submitted the complete papers on 8th august 2014 and was told to come back on 11th august to collect pay order. BuT when i went there i was tolD to wait fOr two more daYs. I still waited, buT then again mAnager told me to come today, by saying he got lot of pending work.
I am asking for my husbandS hsRd Effort monEy, my Pension Account is in Your Bank and you can check i dont have received any pension yet. i havectwo four daUghters, two married two unmarried. oNe is stuying, i am housewife. No one is working.
I request you to see in my complaint immediate.

Mrs sarita parulekar
[protected]/75

Though I booked 2 railway tickets through Net Banking facility, 3 debits are made in my account statement. The transaction Ref. No.s through which the bookings are made are IGY2749287 & IGY2751062. I have not made any ticket booking as per Ref. No. IGY2749726. Please look into the matter and credit the amount to my S B A/c. No. [protected] at the earliest. Chandran E K Mobile No. [protected] e-mail - [protected]@kfc.org

I Kavita Chatterjee, received a phone call on 18th April 2014 from a recovery agent from SBI and he started in abusing language to threat me I told him that I have already put this case to SBI Nodal office for settlement but he is abusing me that He will kidnapped my both daughter (one is 7.5 yrs and another one is 1.5 yrs old) and sold my kids for human trafficking and pick me up and make me ### forcefully and recover his money. I am enclosing herewith my correspondence with Bank but I did not get any possitive response from bank which is started from 2012. today I again received a call from [protected] (Mr. Rocky Singh). When I told him that I am in touch with bank and already have launched a complaint in consumer court he started shouting and told me he will come back after getting all the details of mine from consumer and bank respectively. Please see my correspondence with bank which is done by my husband to SBI Nodal office :

RE: [Interaction Id:[protected]] Re: 'CaseID=[protected]' CaseID=[protected]' Need Help and Support for Credit Cardnumber[protected] Reminder 1
Inbox
x

[protected]@sbicard.com
May 30

to me
Dear Ms.Kavita,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We wish to inform you that we have taken note of your complaint and we shall get the same resolved at the earliest

MQ[protected]

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Sri Hari
From Nodal Desk – SBI Card

[THREAD ID:1-1WE00G]


[protected]@sbicard.com
Apr 18

to me
Dear Cardholder,

I thank you for writing to me and bringing it to my notice. We will contact you if we need any further details to resolve the matter.

In case you are writing to us for the first time and have a query on your credit card, you may reach us on [protected]@sbicard.com or contact our call center on[protected] from BSNL / MTNL Lines and 39 02 02 02 from all other phones.

This is the Escalation Desk and all cases are investigated in detail. We shall try to resolve your concern in 8 working days. Should we require more time for further investigation, we will keep you informed.

For faster tracking of your future communication, please do not change the subject line of this email. If you have not provided your SBI Card / Contact Number in your email, please provide the same for faster resolution.

We are currently undergoing system maintenance due to which you may get a delayed response from us. We apologize for any inconvenience. Please bear with us as we strive to serve you better in the coming days.

While we work towards providing a resolution, we request you to please bear with us in the interim.

Our grievance redressal mechanism is also available at our website -www.sbicards.com, https://www.sbicard.com/header_footer_pages/grievance_redressal_0_170957.html for ready reference.

We thank you for giving us this opportunity to serve you.

Warm Regards,
Nodal Officer
Customer Services
SBI Cards


[THREAD ID: 1-1WE00G]
"Please do not delete Thread ID" Message in auto acknowledgement"


-----Original Message-----
From: chatterjee.[protected]@gmail.com
Sent: 18/4/2014 04:49:45 PM
To: [protected]@sbicard.com
Subject: Re: 'CaseID=[protected]' CaseID=[protected]' Need Help and Support for Credit Cardnumber[protected] Reminder 1

Dear Mr/Ms. Nodal Officer,
This in reference to the appended communication I had with you, which has not been resolved. Today 18th March, 2014 I have received another obscene call from one of your recovery agent who had threatened to kidnap my wife, make my wife in prostituion, put goons in my house and abduct my children if i don't pay the money. Also they have called my wife's ex-boss and had threatened him that I do not pay he will get it from him.Please I do request you to get this matter resolved ASAP. I am sending a copy of this to the commissioner of police and women cell (Delhi NCR) to report the inconvenience .

As per RBI Guidelines and verdict from H'nble Supreme Court of India:
Customers should not be harassed or abused during the recovery process. For example, customers may be contacted only on telephone numbers provided by them and not on any other number. Calls or personal visits may be made during decent hours only. No abusive language may be used with the non-paying customer.
RBI will take strict action against banks not complying with these guidelines.

I am also sending you the detail of the executive and his number:
Phone Number:[protected]
Agent Name: Rajesh /Rakesh (Real/False)

Call time: B/w 12: 30 AM to 1: 131 PM on 18/4/2014.

Please look into the matter.

Regards
Manash Chatterjee


On Mon, Mar 5, 2012 at 8:56 AM, Ddhody <[protected]@ge.com> wrote:
Dear Mr. Manash Chatterjee,

This is with reference to your communication dated February 28, 2012 regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations. Please bear with us in the interim period.The reference number for the same is MQ[protected].

We regret that your issues were not adequately and promptly responded in the past. Please accept our sincere apologies for any inconvenience caused to you.

We assure you the best services at all time.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,


Divya Dhody
Vice President - Customer Service


SIR PLEASE DO THE NEEDFUL AND SAVE MY FAMILY AND MY KIDS FROM THESE TYPE OF THREATNING CALLS AND HARRASSMENT. SOMETIME I FEEL ASHAMED ON MYSELF AND THOUGHT IF I COMMIT SUICIDE THAN MY FAMILY CAN LEAVE WITHOUT FEAR AND MY KIDS ARE SAFE. BANK IS ALSO NOT DOING ANYTHING REGARDING THIS I AM COMMUNICATING WITH BANK SINCE LAST TWO YEARS AND RECOVERY AGENTS ARE TALKING LIKE GUNDA AND USING ABUSING LANGUAGE.

PLEASE HELP US.

Dear Sir/Madam, I have mine online SBI account in good health, and i can see the account statements but i don't have the transaction rights, because of which i am not able to make any payments. For this purpose i am trying to contact SBI Sanpada Branch on [protected]/40. Unfortunately both the nos are not working. Please treat this complaint as a urgent and try to resolve it as soon as possible Thanks and regards Manish Likhar [protected] manish.[protected]@gmail.com