State Bank of India [SBI] Complaints & Reviews

Respected Sir/Madam, i am pay my shopping bill 900 Rs. on 5th aug 2013. i used my SBI debit card(domestic type) but fund is not deleverd and because of server problem recept is not print so the saller says it cant be happen so i give him 900 rs bill. but when i see my balance is debited from account. and when i say to shopper he says it not deleverd on his accout. so please refund me the desired amount...i checked my transactions and found this very transaction in the name POS PRCH POS[protected] G K COLLECTION INDORE deducted from my SBI account...([protected]) so kindly look into my problem and refund me the desired amount Thanking you, Regards Dinesh patidar

SBI, sector 7, Noida branch is not receiving cash without ATM and pin entry. Also, guard on the gate denies entry into the branch without ATM card even though I am an account holder with SBI.

Why is ATM card and pin mandatory for depositing even small amount? And showing my debit card to a guard is very "shocking" to me from security perspective.

On writing to customer care of SBI (at [protected]@sbi.co.in), the response after a few mail exchanges that i get is that they "do not undertake the activity of green channel counter". And they are asking me to contact my Home branch.
Are branches designated "green channel branches"? Even if they are green channel branch do they hold authority to restrict my entry into the branch to access "MY ACCOUNT".

Being a senior, a pensioned citizen the hassles in accessing "my account" and "my money" is putting me into financial problems.

Even I worked as a government employee all my life, but the un-cooperative behavior, mistreatment at the branch gates and not even letting me into the branch to speak to the manager without a debit card has put me through a lot of mental agony.

I am tired of running around and complaining. Please help resolve this as I am not in a physical state to run around desks to get this resolved.

Pandey Amar Prakash
Retired - Accounts, Electricity Board
"And SBI account holder"

Dear Sir, KIndly note that Prabhakar and team ([protected],[protected] and[protected] called every day in the month of apr and may'13 for free gifts, which I usually delay it or otherwise say NO for one montth I never used the card since 2009 which i used for flight travel and not at all used since then. I was called they called me and informed they are calling from SBI stating its free reward points for me. Though I questioned that I never used the card then how can they be giving me the free reward point. They (Prabhakar and team) insisted that its free gift only and said all the discussion is recorded for future use too. Based on that committment of free reward point and I m not needed to pay anything, I said OK. They said that I shall be getting a code which I should repeat in an IVR and also say "YES" only as recommended by them. They would have called me personally an hundred times and said they can be reached at any point in time. When I asked what gift will I be getting, they mentioned shoe will be the gift, which i rejected stating I m a PSU employee and have shoes from the department. Also since I m a heart patient, I dont need the shoe. Later, they asked for the allternate, for which I preferred mobile cell. But I was shocked to see the huge bill in May'13 which had 6399 transactions coupled with others totally 11000+. Later after regular followups they cancelled other except this 6399, which I raised in earlier dispute forum. My submission is that I never used any of the options or rquirements, its only they called me and said free gift. Now a days i m getting interest on the amount pending as per my below statement. 7917.58 - Jul'13 Statement 8873.52 - Aug'13 Statement Pl reverse the transaction as I dont want your shoe and also cancel all transactions as well as card itself. I m 58 years old and disturbing me at this age is not wise. Also I m a heart patient and has been undergoing huge trauma becasue of this . Pl consider this and resolve asap. Pl reach me at my mobile [protected]., as i will not see the mails often and not a regular user too. Recently Naveen[protected] called and promised for reversal but nothing happend. All the people of SBI call me and give confirmation that the same will be reversed but nothing has been done till last three months and the pendalty is geting increased. THanks Thiruvengadam P

Present requested immediately please block holding (Sbi account number :[protected] all my sbi atm cards permanent since long period not in operation / using since due to personal,
Account name :
Mr. Sanjay balkrishna bhandarkar, mrs. Mangala sanjay bhandarkar
Address :
Plot no 73 popular housing society

Infront of naka no 10 amravati road

Nagpur - 440023

Sbi account number :[protected]

Account description: sbchq - gen - pub - ind - nonrural - inr
Branch : ravinagar

Cif no. : [protected]

Ifs code : sbin0007504

Micr code :[protected]


Kindly requested stop atm operation as above details forwarded necessary action please completely operation of sbi atm card for my above details.
Account holder
Sanjay bhandarkar
[protected]

I've been customer to SBI and hold S/B and Max Gain Home Loan Accounts. I've been facing issue to get an ATM card and Internet Banking Facility for my Max Gain Home Loan Account nearly 1 year, but didn't succeed. My S/B account was earlier at AED Nagarabhavi (SBIN0009050). Once I got the home loan from AED branch, I moved into my new home near Nagadevenahalli. As a result I moved my S/B account to Nagadevanahalli Branch (SBIN0013441). In the meanwhile, I made several request with the AED Branch Manager to give me a ATM card and Internet Banking Facility but it was denied. The reason they quoted to me was - You move back your S/B account to our AED branch from Nagadevanahalli Branch. There could be issue with CIF account, but what I heard was that they could atleast provided me with an internet banking facility for my Max Gain Account. this would have helped me to move any funds parked at Max Gain account to my S/B account whenever needed. AED Branch is too far from my new home, and logically it makes sense to move my home loan account to Nagadevanahalli Branch itself. And the manager even denied to shift my home loan account to Nagadevanahalli Branch either. So, essential, to draw money from my Max Gain Account, I'd to apply leave to my work and personally visit the AED branch. This has caused lot of problems for me. My repeated request with the customer care/RACPC cell/Mumbai SBI offices didn't payed up any dividends and no one tried to help me out and provide me with the facility which I deserve to have. In the proof attached we can see that the AED banks response to my request of ATM/Internet Banking. 1. They are only talking about ATM card request for Max Gain / Why didn't they mentioned about Internet Banking Facility (IBF)request ? 2. They are talking about CIF issue for issue of ATM - Why didn't they provide the ATM card/IBF when both S/B and Max Gain account were maintained at AED Branch ? 3. They are talking about the new circular issue in April 2013 and citing reason that they won't issue ATM card for any max gain account now. My request was pending with them for nearly an year. Because of their lapse, I missed my ATM card facility for Max Gain account.

sir
ihave applied for sbi credit card and i have recieved an confirmation sms that card will be processed within 17 days on 17th sep 2013 but unfortunately i have deleted the sms and i dont have any application no now. so i am not able to check my card status. please help me to know my application no.

Monikanchan Roy
D.O.B 14/09/1986
Date of application 13/09/2013

Dear Sir/Mam,

Due to some dispute i haven't paid SBI dues, in may 2013 i have asked SBI what is my till date outstanding, an executive Mr. Arvind Verma Called my from recovery department.

Mr Arvind Verma gives me 2 options to pay 1

1. 1000/- as settlement amount and
2. 19792/- as a full outstanding with cibil clearance letter

I asked him Can i restart this card, he told me your card cann't be restart you can get fresh card but i have to take approval from SBI Card, I Said okay just take approval and let me know the status in evening.

In evening Mr. Arvind Verma called me and said congrats sir your application for card reinstatement and CIBIL clearance has been approved you have to pay Rs. 19792/-, provide us these documents for your new credit card (Pan Card, Voter ID Card, other Credit Card Statement, Front Copy of Credit Card and 2 photographs) I said okay send your executive at my residence address.

Next day i had issued a cheque of Rs. 19792/- to SBI and provide all documents to executive,

Executive provided me 2 letters, CIBIl Clearance and Card Reinstatement Ref No. [protected]

After few days I had applied for a SBI Card, I received a message that your card application has been rejected due to your previous card status.

After few month i have generate my CIBIL report,

SBI has updated I have settled their amount. I called customer care to know what the hell issue behind that they told me It's true your account showing settlement,

I mailed their Nodal desk, Customer Head and CEO as well regarding this concern.

following are the emails details-

Dear Sir/Madam,

My Card Account No. is #[protected] on 15-May-2013 I have paid SBI Card total outstanding of Rs. 19792/- by Cheque approached by Arvind Verma one of recovery agent in SBI Card Department, I asked him for both option settlement and full and final outstanding.

He suggest me to pay total outstanding because according to total outstanding SBI will provide me CIBIL Clearance letter (It means my cibil will be clear within 45 days and your score will be positive), Card Reinstatement Letter(It means SBI will be provide a fresh card to me because my previous card could not be reactivate).

I said okay how can I apply for a new card, He told me you have to provide your documents with cheque like (A Cheque of Rs. 19792/-, 2 Photographs, Pan Card, Running HDFC Bank Credit Card Statement and Front copy of the Credit Card).

Next day an executive come to residence and collected all documents from me and provided me the hard copy of both letter CIBIL Clearance and Card Reinstatement Signature by Mr. Bheem.

I asked Arvind Verma to provide me both documents on my registered email address also; He told me I will provide you the same.

Following are the main Concern

1. CIBIL Status: I generated my CIBIL Report on 2nd-August-2013 According to CIBIL Record SBI has update that amount has been written off Settled May Know why you have done this great thing?? And who is the responsible person there, and what is your action against him?? And how much time you will take to update true into the CIBIL Report??

2. Reinstatement Letter: Should I know the tracking process of SBI Cards, Can you track that really Mr. Arvind Verma taken approval of Reinstatement letter or he just created fraud letter from his end. If it’s genuine why you are creating problems and if it’s just fraud than what is your action against this fraud activity.

3. Delay: On 17th-Jul-2013 I have asked customer care head to provide me the both letter CIBIL Clearance and Reinstatement on my registered email id ws.[protected]@gmail.com I received a call from SBI Card she told me that both letter will be received within 15 Days, I Think 15 Days is over now I haven’t received any letter from your side.

4. Miss-commitments: Why SBI executives giving miss commitments again or again and what is the SBI Action against them.

Thanks & Regards

Ajay Kumar
Mobile: [protected]

On Sat, Sep 7, 2013 at 5:56 PM, Nodal Officer (SBICard) <[protected]@sbicard.com> wrote:

Dear Mr.Kumar,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We have taken note of your complain regarding updating of Cibil records with card activation and same is under investigation. We will revert you within twelve days on the status of the same.

Kindly bear with us in the interim period.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,

Gurmeet Kaur
from Nodal Desk - SBI Card


From: Nodal Officer (SBICard) <[protected]@sbicard.com>
Date: Thu, Sep 19, 2013 at 10:38 AM
Subject: RE:'CaseID=[protected]' Card Account No. is #000XXXXXXXXXXXXXX43382 Updates
To: Ajay Kumar <ws.[protected]@gmail.com>


Dear Mr.Kumar,

Warm Greetings for the day!

This is with reference to your mail communication regarding your SBI card account.

We refer to your earlier communications with the bank and take due cognizance on the concerns raised by you. At the outset please accept our sincere apologies for the inconvenience caused due to the same.

We wish to state that as on date your SBI Card account stands deactivated and there is no outstanding balance on the same. Also with reference to the above-mentioned facts, the current status of the card account has been correctly updated in the CIBIL database.

We have taken note of your request regarding card activation and same is under consideration. We will revert you within five days on the status of the same.

Kindly bear with us in the interim period.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,

Gurmeet Kaur
from Nodal Desk - SBI Card

requested time is over but my concern not resolve.

I went to STATE BANK OF INDIA SECTOR 17 PANCHKULA depositing Rs.17,000- in cash in my mother account which is maintained at S.B.I sector , 37 Chandigarh.I had mentioned my PAN No. in the slip also but the Staff at the
cash counter refused to accept the same and I was directed to send NEFT from my bank.

When all branches are computerized and interlink and the amount is also small why the person at the counter refused to accept the payment. He also advised me to get Green card for which I have to produce Identity Proof and Photo. How it is possible that every man should carry always with him Identity proof and photos.

Please look into the matter so that no one should suffer in future for cash transfer of such amount.

Thanks.

Dear Sir/Madam,
I would like to launch a complaint regarding my unsuccessful ATM Withdrawal Transaction Occurred On 9th of Sept 2013 done from my SBI ATM Cum Debit Card and still till date i haven't received failed transaction amount in my bank account. On top of that there is no customer support from any sbi customer care department, i almost contacted every nearest sbi branch near to me but no help and no cooperation from their side, neither any of the contact numbers are working for sbi customer care. I would like to ask if this kind of service is acceptable from India's largest bank. As the SBI is growing to its peak they forgot the meaning of Customer Service and also forgotten the value of hard earned customer's money.
Sir, Please take necessary action regarding the same because its already 15 days gone and still no hope of refund of my failed transaction amount.

My Account Details:
SBI Account Number : [protected] Failure Transaction Amount : Rs. 500 Date and Time : 09 th Sept 2013 inbetween 09.45 to 10.00 AM
Home Branch : Nagpur Branch
Transaction Done @ Noida Sector 52 FROM Indusind Bank ATM, ATM ID : SW027601 This ATM Machine was out of receipt at that time so unable to get Txn Id for my transaction.
Complaint Status : NO ONE FROM SBI IS LISTENING AND EVEN LAUNCHING MY COMPLAINT SINCE THE DATE OF THAT FAILURE TRANSACTION AND NO RESPONSE FROM SBI CUSTOMER CARE AFTER CONTACTING THEM 100'S OF TIME THEY ARE SAYING THERE IS SOME TECHNICAL ISSUE SINCE 9TH SEPTEMBER REPEATEDLY .
Thank You!
Rahul Gupta

i am ritendranath choudhury, my card no is [protected], it is long process, last 6+ month i will trouble with this card, if you see the all previous records you will see all history of this card, last statues is 150 Rs is minimum due, if i pay this 150 Rs be four 25913 the card will activated, as per your customer care executives reference, my payment statusis, bank of boroda's cheque, kharagpur branch,chq no- 010017, dated 19913, debited on 20913, but still my card is blocked, please kindly stop this card and i want to hand over this card because your very poor service,please close this A/C or card,

Requested please block all my sbi atm cards permanent since long period not in operation / using since due to personal,
Account name :
Mr. Sanjay balkrishna bhandarkar, mrs. Mangala sanjay bhandarkar
Address :
Plot no 73 popular housing society

Infront of naka no 10 amravati road

Nagpur - 440023

Sbi account number :[protected]

Account description: sbchq - gen - pub - ind - nonrural - inr
Branch : ravinagar

Cif no. : [protected]

Ifs code : sbin0007504

Micr code :[protected]


Kindly requested stop atm operation as above details forwarded necessary action please completely operation of sbi atm card for my above details.
Account holder
Sanjay bhandarkar
[protected]

Most humbly and respectfully I just want to bring to your notice that I am suffering from last 1 year due to some wrong transaction done on 18th july 2012. So requesting you to please look into the matter as I have lost my hope from local branch . As every time I have been misguided by them. On 18th july 2012 I tried to do some transaction at state bank of Patiala ATM at bakarganj,patna,bihar. But as the system was too slow, I tried for 2-3 times but every time it ended as not responding. Later I came to know that my account has been deducted by 20,000. I lodged a complaint on very next day at SBI combined Building Branch,Jamtara,Jharkhand. And then my struggle started. As I know it is too late to complain but what will I do? I tried my best, I regularly followed up for three months. but all went in vain. In the beginning they were saying that you will be received your money within one month but later on they changed and start saying that there is no excess amount for that particular date. When I asked them to show the CCTV footage for that particular day they start asking money. So now I am really helpless and seeing your intervention as my last hope. I have complained many time and you can find the details in below attached mail. Please take necessary action as per your convention. Please find necessary details : SBI ACC NO. - [protected] SBI CARD NO.[protected] ATM CODE FROM WHERE WRONG TRANSCATION WAS DONE - S10A[protected] TRANSCATION NO - txn#7947 SBI branch details where my account reside : JAMTARA COMBINED BUILDING, JAMTARA, JAMTARA, JAMTARA, Dist DUMKA 815351 City: JAMTARA District: DUMKA State: JHARKHAND BRANCH CODE : SBIN0011830 /[protected] / 011830 SBP ATM details from where wrong transcation was done : Bank: STATE BANK OF PATIALA Address: BERI ROAD, PATNA State: BIHAR

Respected All,


Sir My self is Rajesh Kumar, live in village samargopal pur, I am employee of (HVPN) my salaried account no[protected] activated in year 1995 in your branch in rohtak haryana. there Mr.O.P.MALKOTIA is manager. he is totally deny for personal loan.

please advise and tell what will be do.

Dear Sir/Madam , I am Vinod Kumar Bhardwaj s/o Lokesh Kumar Bhardwaj, residence of D/104 DDA Flat Pocket 3 Bindapur New Delhi 110058. I had a credit card of S.B.I Bank. Credit Card No. is- [protected]. This Card was against on my fixed Deposit (FD). My FD No. is-[protected], the FD is book on my S.B.I Bank A/C. My S.B.I bank A/C No. is [protected]. Total FD amount is 1, 91,000.00 and credit card limit is 1,71,000.00. Now my card is closed and I have made all due payment to the bank now my card is closed and no due amount in my card. but the SBI CARD did not release my FD and still lean on my FD.
FD issue date is[protected] and FD maturity date is[protected].sir I am trying to break my FD since last 1 year.

I Got a Mail SBI CARD Customer Service Desk And Nodal Officers Also They Said That We Are Enable to Remove Line On Your Fixed Deposit , What is the Reason why SBI card team not remove lien on my fixed Deposit. This Is MY Fixed Deposit , My Account , And My Money And SBI card officers told me that we are enable to remove line on your deposit , that's the way of work SBI CARD . SBI card team harassing to me , i am not using SBI card service last 2 years. my card all dues are clear , I need my money back , i am facing some financial problems but SBI CARD team not able to remove line on my fixed deposit . Can You Tell Me What to do now , I have sent many mails to SBI CARD team but They are not resolving my problem. i requested to you please take necessary action against SBI CARD team and resolve my problem.

Regard
Vinod kumar bhardwaj
[protected]

RESPECTED SIR, SIR, I AM RANI KUMARI , I HAVE MY A/C IN SBI .MY A/C NO. IS [protected]. SIR I AM GOV.EMPLOYEE AND I GET MY SALLARY FROM SBI.MANY TIMES I HAVE GIVEN MY APPLICATION FOR PROVIDING SMS ALERT FACILITY, WITH REFERENCE TO IT I HAVE MET TO THE MANAGER BUT NO ACTION IS BEING TAKEN BY BANK. MY A/C HAS BEEN OPENED BY THE BANK ON 12/10/2009. BUT I DID NOT GET MY CHEQUE BOOK SO FAR ALSO FOR THIS I REQUESTED TO THE BANK MANY TIME , I GAVE MY WRITTEN COMPLAIN TO THE BANK . NO ACTION IS BEING TAKEN. MY A/C DETAILS: RANI KUMARI A/C NO - [protected] M.I.T (MUZAFFARPUR) (4603) LAXMI CHOWK. mob no : [protected]. E-MAIL ID - [protected]@gmail.com

Respected sir ,
i am naghma khan i forgot my SBI saving a/c atm pin no.
my card no. Is [protected] .
my SBI bank a/c no is [protected].
plz reset my atm pin no. And give me confirmation by mail or sms on my mob no.
thanx..!
regards Naghma khan
email id- naghmakhan.[protected]@gmail.com
mob. No.-[protected]

Dear Sir/Madam,

I have a home loan with Suraksha Insurance in State Bank of India (Surandai Branch). In July 26, 2013, SBI has debited the amount Rs. 3,148 with the description of "DEBIT TRANSFER TRANSFER TO [protected] CASH MANAGEMENT PRODU" with my Suraksha Insurance account. Also, In Septemper 12, 2013, SBI has debited the amount Rs. 5258 with description of "DEBIT ADJUSTMENT SBI GENERAL INSURANCE" to...

Dear sir, My name is Tushar Parmar & My father's account with Axis bank & on date: 02/09/2013, at 20:54 he was withdraw Rs.10,000/- from your sbi bank's ATM counter at Vivekanand nagar, Hathijan (Ahmedabad) but unfortunately he was get only Rs.5500/- i/o Rs.10,000/- so requesting you kindly please look in this matter & resolve my problem of balancing amount Rs.4,500/- Further details as per below: ATM ID : FFBT[protected] DATE:02/09/2013 TIME :20:54 TXN NO : 7794 Awaiting your kind reply at [protected]@gmail.com

Respected sir, i am Amar nath jha from Birmitrapur Branch SBI of India i beg tot state that on 6th june2013 at 07 hrs: 17mins i made paymente through sbi net banking sbi birmitrapur for making pan card of my son but from my account of birmitrapur Rs199 was been debited from my account to pan services for making new pan card .I talked to the manager say 6 days from today he gave me toll free no to enqiure my payments he then told me to enqiure from sbi toll free no,The reputed officer told me the payment is not been delivered to pan card services .he then aseked me to give complain about this to SBI MANAGER OF BIRMITRAPUR with written application i also gave him application and proof regarding this matter sir kindly help me because moneys are earned through lot of hard work.Sir the Manager of SBI Birmitrapur didnt helped me out think if the money will be more then Rs199 then what we have done ,regards yours faithfully amar nath jha advocate mob-[protected] and this was repley from the emudra pan card With reference to your below email, we wish to inform you that 06 June, 2013 at 07 hrs: 17mins you haave tried to make the payment but the payment is not successful. Hence, we request you to check the same with your Bank. We would be glad to assist you at [protected]@emudhra.com, for any further assistance or clarification. Regards, Anjana ________________________________________

This is regarding rs 5000 paid as advance for rs 30000 at Apollo Hospital Emergency for my grand mom Patient Name (Mrs.Minati Kar) (70 years age) on 17-sep-2013 at 03:45 A.M. The cashier informed us that payment of rs 5000 is rejected due to lack of balance but I received the following sms: "Thank you for using your SBI Debit Card 622XXX6330 for a purchase worth Rs5000 on POS 07063040 at APOLLO HOSPITALS ENTER Madras I IND txn#[protected].".I raised complaint online as well as called customercare [protected] with PO[protected]. My complaint was rejected with following reply mail: "Dear Sir/Madam,We regret that your Feedback/Complaint could not be registered due to incorrect details provided by you.May we request you to kindly Call on our Toll free No.[protected]/[protected] to know more/ register your Feedback/Complaint or download the Feedback/ Complaint Form from our website (www.sbi.co.in) and submit the duly filled in Form to your Home Branch.3. We assure you of our best services. Thanks and Regards,Team SBI (CMS)" If SBI is going trouble its esteemed and valueable customer with no fault of mine,I will forced to take action. I had same problem with ICICI and problem was resolved on the same day.