State Bank of India [SBI] Complaints & Reviews

It is very sad to complaint here against the one Nationalized bank of India. State Bank of India Deolali South Branch in not providing account operation facility to Minor account. Cheque Book and ATM facility also has not been provided. It is not under stood once a student below 18 years of age can do better than the adult operators, why it should not be provided. This action of bank is stopping from utilizing the facilities available to a common client. The Children remains disturbed and hampering their studies for small things like paying fee, Mobile/TV recharging, Paying bills etc.

My daughter, Shinu Simon swapped her ATM card at ATM 30400 BBMP COMMER, BBranch, Bangalore on 09/02/2013 for withdrawing an amount of Rs. 2500/-. While processing she pressed the wrong button and the money is not received. When I saw his account the same amount is debited at the same time.

This is the continuation of my previous mail. You have given me the the complaint no. (Complaint with Ticket No. AT[protected]) and it is closed now without reversing the amount Rs. 2500/ .

Till today, the amount is not reversed back. The details of the passbook page is attached here.

Again another complaint is given by our branch at SIB Dona Paula and the Ticket No. is AT[protected] on 12/3/2013 and till now the money is not reversed.

Again another incident happened again to her while she was withdrawing Rs. 1000 from the same A/C at ATM 30750 KORAMANGALA Branch on 16/3/2013 the money didn't come and the same is deducted from the A/C. After that she tried for Rs. 500/ and she got the amount. The scanned page of her pass book which is highlighted by green is attached here.


I don't understand that ATM is doing this type of mistakes and one is almost one month now and again another one now. Earlier also for me in last June Rs. 10000/ is deducted from my A/C and later after one month it is reversed without any fine.

This time I really want the fine as per rule from you for keeping delay.

I, here by request you to do the necessary action on it IMMEDIATELYT and reverse back the amount to the same account soon.
Following are the ATM Nos.

A/C no. [protected]
Name: Shinu Simon
Bank: SBI, Dona Paula, Goa

ATM withdrawl as follows
Date 22/01/2013 ATM 5146 Electronic City, Bangalore, Amount Rs. 2500/
Date 16/03/2013 ATM 30750 Koramangala, Bangalore, Amount Rs. 1000/

Thakns & Regards,
Soja Simon

I paid Rs. 7,50,000.00, Rs. 1,00,000.00 & Rs. 1,50,000.00 on 21/10/08, 27/10/08 & on 28/2/09 respectively to State Bank of India, Bhupen Bose Avenue Branch, Kolkata 700004 as Fixed Deposit for a 3 year term.
The total FD amount Rs. 10,000.00 (ten lacs). As per my application, the Bank should return or deposit
the matured amount to my savings account on completion of 3 years. When I went to bank after few months
of expiry of terms, I came to know that they have re-invested my total FD amount without my consent.
They admitted that they did it by mistake. On my complaint, they returned my money after few months
deducting approximately Rs. 24,000.00 from my total FD amount. Their excuse was such that they
reinvested the amount for further three years (without my consent) and as I wanted back my fund, they
deducted Rs.24,000.00 considering as premature withdrawal. But it is not my fault. They were responsible
for the whole thing. They advised me to reinvest for lesser period i.e. for one year again. I did so. But
they deducted that amount. Now I want to get back the deducted amount immediately.

Dipankar Ghosh, 167B, APC Road, Kolkata 700004. Ph: [protected], [protected]
My Bank a/c no.[protected]
email : dipankar901.[protected]@gmail.com

Dear sir,
my self Jashobanta Padhan a regular coustemer of csp tundla code No-3A760034 (sbi kesinga link branch).I have got my ATM card last 3 month but sir when I go to SBI kesinga to get my pin there is no respond anyone including Branch manager also and said that we are unable to give your pin which is order of RBI India .Then Sir what will I do.
Therefore I rtequest yor honour please kindly solve my above problem that I will be oblight open You.
Your's Faithfull
JASOBANTA PADHAN
AT/PO-TUNDLA
VIA-KESINGA
DIST-KALAHANDI (ODISHA)PIN-766012
MOB-[protected],[protected]

I request you to close my credit card, bearing no [protected]. I am ready to pay the balance amount payable in that account.

My email id [protected]@gmail.com
my mobile NO.+[protected]

Dear Sir,

Myself Swapnil Mashalkar. I was filling form of clerk typist exam 2013
which is condcuted by MPSC on 11.03.2013. I have done the payment
using Bank of Baroda internet banking facility. On doing the payment
the trasnaction was not completed but amount wof Rs 280 was debited
from my account. I also checked my MPSC profile, the message that
transaction id not updated was displayed there.

Again on 12.03.2013, I tried 3 times. After every transaction I
checked my MPSC profile, the same message that transaction id not
updated was displayed. At the third time the payment was done
successfully and the message that transaction id updated was displayed
in my MPSC profile.

I furnish the details of all 4 transactions :

Sr. No. Date Amount Transaction Id
1 11.03.2013 280 S53942902 eBanking : 12544682/L1929_Vast India Private Limi
2 12.03.2013 280 S55157960 eBanking : 12568278/L1929_Vast India Private Limi
3 12.03.2013 280 S55181951 eBanking : 12568597/L1929_Vast India Private Limi
4 12.03.2012 280 S55187374 eBanking : 12568704/L1929_Vast India Private Limi

On calling on [protected] Bank of Baroda customer care, it was advised
by them to wait for 4 to 5 working days, then the amount will be
refunded back in the account.

I have also wrote to MPSC regarding the same, the reply is "Your one transaction fees is received".

Kindly refund the amount of 3 transaction at the earliest.


With regards.

Swapnil
[protected]

Dear sir,
My SBI mobile banking user ID ows505. I sent a request for topup of rs,200/- on 3.2.2013, 8.34 pm for Vadafone No.[protected]. The request was accepted for payment vide oxi trans ID[protected]A?(0) Tid=[protected]. The amount was deducted from my primary account. Further get a SMS for successful transaction.(through BT-SBGMBS) But I did not get any balance in my account now today. This complaint filed in our branch also. But yet today I have not received any refund or mobile recharge amount, and also reply any word yet today. Please send me message or answer to this regard. Contact No. is [protected], Lakshminarayana K.S.
thank you sir.

13-Feb-13 (13-Feb-2013) POS PRCH
POS[protected] Tech Process SBIPG 280.00
13-Feb-13 (13-Feb-2013) TO TRANSFER
INB Vast India Private Limite TECH_VASTINDIA Payme 280.00

As u can see that Extra payment(MPSC EXAM FEES)
debited through ATM transaction on 13th feb 2013 .It is already payed through Internet Banking
Please refund the amount as soon as possible which was payed through ATM transaction.

i have applied for education loan in state bank of india, kadathur branch. i have received two message from sbi. one is your EL proposal of Rs. 164500 received by us on 06/02/2013 is sent to CPC/ taken for processing on 11/02/2013. another one is ''your EL proposal of Rs. 137586 has been sanctioned on 24/02/2013 officer concerned will contact you for the formalities shortly thanks, SBI. now i am in need of money to my research project but still no response from the bank side. how many working days required to provide loan money to student by bank?

Dear Sir/Madam,
This is for the kind information that, I had taken loans and credit cards from the year 1998 till 2013. I have settled the dues to all the banks. Hence I request to remove complains. I hereby enclose the settlement letter from the respective banks. Kindly do the need.
With Regards,
PAUL

when i was taken internet banking of my sbi account, when i click account summary the following messsge is displayed


No accounts mapped for this username. Please convey this issue to us as a ticket in "Others" under the tab Customer Care, located at the top, left of this page, and we will get it resolved in two working days. We apologise for the inconvenience.

when i was go to customer care tab and post a issue....but til now i am unable to show my account details

respected sir,

i am Anoop Singh Rathaur,having account in sbi branch koti A/C NO:[protected],i had lost my debit card number is [protected],so please i kindly request you to block the sbi debit card.........

Thanking you

Yours faithfully,
Anoop Singh Rathaur
[protected].

Hi ,

I am Jyoti Kumar having SBI Credit card since 2006. Today I came across very surprising query against my credit card statement. Details are below.My credit card number
[protected].

Bill generated on[protected]

Total Amount Due :- 20295.58
Due date :[protected]

Amount paid by me - 15296

Amount carried for next Statement :- 5000

[protected] New Purchase :- 5858 (Bill would generate for this on[protected] but as per Customer care executive finance and Interest woul be applied on this even this was unbilled amount)

Now the Current Bill for march generated on :[protected]
[protected][protected][protected][protected][protected][protected]
Transactions for the account
06/03/2013 TOTAL GST DEBIT FOR CURRENT STMT 115.36 Dr.
06/03/2013 FIN CHARGE ON RETAIL (EXCL GST 115.36) 933.38 Dr.
Transactions for card number XXXXXXXXXXXX3636
08/02/2013 M/S ROOP ALANKAR JEWEL PATNA IN 5853.00 Dr.
25/02/2013 PayNet Payment 000000MHDF[protected] 15296.00 Cr.
[protected][protected][protected][protected][protected][protected]

Now can some one help me out to understand ow the Fin charges has been applied ( 933.38 + 115.36) on 5000 carried forrward amount.

Disatisfaction comes when I spoke to customer care executive who dropped off my phone without resolving my query.As per my understanding the bill calculation for the current month should be as follow :-

Amount Carried forward :- 5000

Fin charges / interest (3.35 %)

New Purchase :- 5858 . as per my usage and Govt of India rules and regulations.

I do have Credit cards from other banks like HDFC , bank of baroda , RBS , ICICI , CITI Bank HSBC but never came across such calculation them.

Thanks in advance for helping me out. Also i am not going to pay the outstanding with query resolution.

Thanks & Regards,
Jyoti

Mob - [protected]

Sharing one of my worst experience withe SBI.

I am utilizing thee SBI mobile banking facility. I tried recharging my mobile on 16the March 2013 but transactions got failed.
I raised 2 request on SBI CMS page (SBI CMS) but both the time my request was resolved without communicating me. This is really frustrating.

Can't these guys directly contact the user for details or to provide resolution ???. We just get an sms that your request has been closed, Please contact the CC to get details.

The customer Care of SBI is Worst. you have to wait for a long to time to get response.

Wake up. SBI, your competitors are providing much better service. It's my Bro who asked me to open an account in your Branch.

Let it be , I don’t want to discuss it any more.

Transaction Date : 16the March 2013
transactions ID of both the recharges are.

1. [protected]
2. [protected]

Please reimburse my amount ASAP and revert if you need any additional details.

Dear Sir,

This has reference to the loan availed from SBI in 2008 towards purchase of husband's car Maruti Swift VXI. My husband had issued 60 post dated cheques from Citibank in the year he had availed the loan and the EMI payment of 8848/- was carried out by the bank till June 2011. Thereafter there was no debit of this amount from the bank from the CITIBANK account my husband held. However, he still had money totalling a lakh and odd and when repeated requests were made to the bank to come and collect the amount despite him visiting the main branch in Anna Salai, the gentleman came in February and took a cheque for 88848/- till period ending April 2012. The bank loan gets cleared in April 2013 and the same problem has yet again started. Despite repeated requests to send across a person to collect the money, the bank officials have not relented and today , the 22nd of March, 2013, in the morning when my husband spoke to one Mr. Narayanan, Chief Manager, SBI, Egmore, he agreed to send across a person to our company premises on Anna Salai. Now, my husband was ready to pay the amount of 1,06,176, which would ensure completion of the loan amount for the period availed. The person who had come over issued a document that showed this amount and an interest of 35000 that had accumulated this far, and it also says that the loan was availed on a floating rate of interest. I would like the following questions answered.

1) For irregularities from the bank side, why should I pay the penalty? The bank had lost the post dated cheques issued from June 2011 to the period of closure. Now, despite repeated requests from my husband's side, a one time payment of 88848 was paid in April 2012. Further, my husband agreed to make a payment of 1, 06,176, towards the amount outstanding for clearing the loan but was asked to not do so by the Bank Manager then, which acted in defiance to the rules laid by the bank. My husband also took a letter in writing from the bank official that the payment held true till the period ending April 2012 . Further, the SBI official who came over to take the cheque was asked to look up the post dated cheques issued initially, which the bank claimed they had misplaced. A few more calls followed and my husband had made it clear to ask the officials to come over and take the amount that was outstanding and to date, this has not been done. In the last two weeks, my husband has been getting calls from the bank asking us to pay and despite him telling them to come over, nothing has been done from the bank. My husband called up the Bank Manager, Mr. Narayanan, who heads the division in Egmore and told him about the callousness of the officials and about the irregularities committed by the bank in the last year, to which he had agreed. My husband further gave him our address particulars and asked him to come over to our place in Mylapore the next day and get the cheque for the outstanding amount to which he agreed. The person agreed to come before 11 the following day. While my husband was waiting till 11.30 yesterday, the 21st of March, 2013, no one showed up. My husband again called up the bank today and spoke to Mr. Narayanan, who said that he would send the person to our office and get the cheque from us. The person came at 1.00 in the afternoon and produced a document, where incorrect information of the amount was presented and an interest amount of 35000 charged towards the amount outstanding, which is plainly ridiculous.

2) No point of time was the term floating interest rate mentioned.If it were to be based on a floating rate of interest, how is it that the Bank until 2012 had a fixed EMI charged towards this loan? We need an explanation of this !

3) The Bank has been negligent in noting down details from my husband. Despite taking note of the present address at the place we are put up, the bank continues to send reminders to the Royapettah address, showcasing their lack of seriousness in handling customer complaints.

I would like you to kindly look up this and penalize the bank for all the distress that they have caused to day. I seek your assistance in this matter. Many thanks again.

Best regards,

Ruplekha and Pramodh Ishwarakrishnan

I have submitted a a/c payee cheque no. 301039 dated 08/01/2013 of Rs.72000/- issued by Jankalyan Sahakari Bank, Andher(E), Mumbai in my mother's a/c no. [protected] on 15/02/2013. After enquiry on 22/02/2013, the bank manager replied that your cheque is returned to your address through registered dak no. RU[protected]IN dated 19/02/2013. But till date no registered dak received by me or any of the family members.
I request you to help us in getting our money as early as possible.

Dear sir,

kindly register me for sms alert for my SBI A/C No. [protected] , Debit Card No.[protected] to my mobile No. [protected].

Thanks...

Concern Team,

I have taken a Home Loan from the SBI & now suffering from Personal Financial Conditions as well as Mantel Harassment from the SBI Staff of VASANA(Ahmedabad) Branch and RPAC Team.

I have taken a Home Loan from SBI on 06/09/2010 & Loan Account No. [protected] of Rs. 7,83,000/- is since September i am regularly paid my EMI on Time without Fail.

The Project is Under Constructed so the Payment of Rs. 5,91,252/- has been release to the Builder out of My sanction Amount Rs. 7,83,000/-, now i am suffering from Financial Problems at present i am not able to Continue the Loan, so i am cancelling the Flat, as a Genuine Customer i have arrange a fund from my Relatives to Close the Loan.

I have gone personally to My Home Branch "VASANA" ON 11/03/2013 to Pre-close my Loan & i have met the Branch Manager "Mr. Sonigara" & spent the time from 10.30 AM to 1.15 PM at Bank & given the Request for Pre-closer of Loan in written. but i have not received any proper response from him & i have to go to the RACPC office Ahmedabad to Resolve my Problem, i have reached to the RACPC office at 1.40 PM & still waiting till 3.00 PM for the positive response from the RACPC Team but again i am disappointing with the Staff Behavior, i have met the "Officer Maintenance" in the RACPC office & they have given me the Outstanding amount of Rs. 5,14,587/- but my outstanding amount shown in my statement was Rs. 5,04,359/- & after my so many verbal request they are not given me the Calculation or Bifurcation of the Amount Rs. 5,14,587/-.

There are almost 9 working days have been passed but there are not any written Reply has come from the Branch as well as RACPC Team,

Now the Branch Manager Has given the Information to me on 18/03/2013 that the Clean Interest of 17.95% will be charge on Outstanding amount from Disbursement Date to Till Date so pls. request you to guide me on the same & give the reply as early as possible. SBI Has given me the document Copy but the same clause has not mention in the Documents which provided to me as well verbally not given me the Knowledge of the same.

I am requesting you pls. look in to this matter & give the Reply on Urgent Basis as this is the Last Hope for Me.

Sanjay V. Thakkar
Cell:[protected]

RESPECTED SIR I HAVE MY SALLARY ACCOUNT IN SBI AIR PORT BRANCH, WHERE I HAVE SUBMITTED MY REQUISITION FOR PERSONNEL LOAN ON 11 MAR 2013 AND I HAVE REQUESTED TO BRANCH MANAGER FOR EARLY CLEARANCE AND HE TOLD ME THAT BY 23 MARCH YO WILL GET YOUR AMOUNT IN YOUR ACCOUNT. BUT WHEN ON 20 MAR I WENT TO DO QUERY FOR THE SAME THEN I FOUND THAT MY APPLICATION FORM STILL KEPT WITH THE BRANCH MANAGER. SO, KINDLY SUGGEST ME HOW I CAN GET MY LOAN IMMEDIATELY BECOUSE I HAVE CRITICAL URGENCY KINDLY MAIL ME ON [protected]@GMAIL.COM

I want to open a public provident fund account at State Bank of India, Manicktala Civic Centre Branch. But they forced me to open a savings account before opening the provident fund account. They also said that there is no second choice for it. But when I asked them to show me the rules about it, they didn't show me anything about it and verbally keep pressure on me.

Please help me about this case.