State Bank of India [SBI] Complaints & Reviews

Respected sir,
I am omprakash and my a/c no.[protected] is in the SBI cantonment branch kanpur.i first time attempt 10,000Rs feed dated 10/08/11 but i am not get the money then second attempt 10,000 here is the same problems.not get the money dated 10/08/11.when i get the entry in my passbook 20,000Rs debited.i complained to sbi costomer care no dated 23/09/11 then 10,000 Rs credit in my account dated 23/09/11.but 10,000 Rs not credited many times i do the complaints but no results.i write a letter to the branch manager cantt branch kanpur. there is no action taken by them.same letter i given to the banking lokpal but there is no action taken yet.plz i request to cnbc awaz that solve my problems.

thanking you.

I met with Branch Manager for this again. He supported me and send message on Help Desk "SIR WE HAVE SAVING BANK ACCOUNT NO. [protected] IN THE NAME OF MANOJ, HIS COMPLAINT THAT HE HAS CHANGE THE MOB. NO. [protected] INSTEAD OF [protected] IN THE ABOVE ACCOUNT. WE HAVE CHANGE IN THE ACCOUNT, PLEASE SOLVE THE PROBLEM. WITH REGARDS HAU HISAR 01566"

Reply from Help desk:
After this on 10.05.2012 from Help Desk (MR. PUNEET CHUTTANI)Give the message &quot&Sir, As per the analysis, the customer has not received SMS for recent ATM transaction in his account [protected] on his newly updated mobile number. This is because when the mobile no. is updated in CBS, the same does not get updated in ATM switch centre database at the same time. Kindly take up the matter with ATM switch centre.

System_AHD_generated on 09.05.2012 conveyed &quot&Thank you for logging the request. Your request is at Corporate Center Belapur & is receiving our attention, pls keep tracking you request through this page & avoid making follow-up telephone calls. In case urgency you may contact us at IP Nos: 101881 to 101884 and from 101887 to 101894.

As the branch manager is very good person and make efforts to solve my problem. The branch manager is unable to correct it at their level due to problem in database of ATM Switch Centre. Thus it is responsibility of ATM switch center to solve the problem. They did not solve my problem till today

NAME : RAVINDRANATH M D
SBI Credit Card No : [protected]
Service Request No:[protected] dated 6th July 2012
Agent who handled this call : DIVYA

I have a done a pre-closure of the outstanding as of June 2012 (payment made on 9th and 21st June 2012) wherein I had taken a 36 months (August 2010 to July 2013) structure payment plan on the outstanding amount using Post Dated Cheques. Find below the details.

4/07/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356698
21/06/2012 Paynet 529.57 PayNet Payment 000000MCIT[protected]
09/06/2012 Paynet 121455.46 PayNet Payment 000000MCIT[protected]
04/06/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356697
04/05/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356696
04/04/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356695
04/03/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356694
04/02/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356693
04/01/2012 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356692
04/12/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356691
04/11/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356690
04/10/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356689
04/09/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356688
04/08/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356687
04/07/2011 Cheque 8750.00 PAYMENT RECEIVED CHEQUE NO 356686

I also called up the Call Center and informed them about this preclosure and asked them to surrender the balance cheques (dated from July 2012 to July 2013) to me. I also received a call from SBI stating that the card has been closed and will refund back the cheques. Inspite of conveying the message SBI submited a cheque of mine on 4th July 2012 and withdrew INR 8750 from my account.
I immediately called SBI and informed them about this stating that the card has been closed as of June 2012 so please refund back the amount. I placed a Service Request on 6th July but the Request became active only on 9th July 2012 as they stated it will take 2 days for the details of the withdrawal to show in the system and will take 7 working days for the refund of the amount. After calling the Call Center I also sent across an email to [protected]@sbi and Divya Dhody on 6th July 2012 and still have not received an email response from them. Its almost 9 working days and still the amount has not been refunded. When I called up the Call Center today they are saying the request has been placed only on 17th July and will take 5 working days for the refund. When I placed a request for refund on 6th July why are they now saying the request has been placed on 17th July 2012.

I really do not understand when the account has closed they system should show and alternatively ask the concerned to refund back the cheques. In my case I have been running from pillar to post to get back my money.

My complaint is have been to the bank on 18/07/212 regarding the issue with the bank as the card is been damaged on this and when i have give the written complaint on this with the complaint that refernce no [protected] the customer care officer said that we need the pan no after calling to the home and i collected the pan no and given that customer care officer says that please bring the pan card i cannot go for 30kms from banshankari to rt nagar i cannot travel and whiel opening the account from the company has given the surity on this and taken the driving licence and why is the non sence think happing with the bank on this branch code is 7982 RT NAgar branch and the manger also says that same thing my concern is why is that with out pan card why are you providing the bank accounts to the corporate region for the account with out pan card

my account no is [protected] i have been banking with the sbi from past 15 months what does it mean on this

I had lost my atm card and apply for reissue of it. It has been 3 months and I have not received it yet, instead I had receive an atm of my another account. I again apply for my atm but I haven't received it yet. Once I enquired in the bank, they said that it has been issued from the bank. I again tried to apply for reissue of it...they said "record already exist".
My account no. is: [protected]
My mob:[protected]

Dear Sir,

I have received my SBI Railway Card last month.But pin for the same is received till date. Kindly do the needful....

Regards
Shikha Sharma
Email id: [protected]@yahoo.com

Dear Sir,
I was holding a SBI credit card bearing during the period
from year 2002 to 2004. During these transaction years I had
made several payments and finally decided to close the accounts.
Accordingly, On 30/11/2004, I was allowed to close my credit card
accounts vide their Settlement Tracer No. for
a one time full settlement
which was promptly paid and fully settled by me by cash
After a gap of 6 (six) years I had received a SBI credit card statement
from your bank showing false dues claims.

This evening one gentleman claiming himself to be a Warrant Officer
on behalf of SBI Bank has called me
and threatened me to meet him and settle the dues and that he would
solve the issue for me. He was quite abusive in his language and would not
listen to my part of relating the facts of the case.

This is not the first time that this has occurred to me. Some person claiming
to be calling me on behalf of SBI Bank using abusive language and threats
has happened even before on two occasions. I have lodged the same complaint
to you on these two occasions earlier.
An exorbitant amount of is shown as due / written off in my account
whereas, it is supposed to be NIL.

sola crispina

Hello,

Credit card number - [protected].
Name - S.Prasanna Kumar.

On May 11th - 2012, I have made a transaction of 13,990/- and it was offered to me in 6/months zero interest and processing fee. I have called and confirmed even before making a purchase but in the bill it was converted as flexi-pay 6 as offered and promised.
I called and spoke to an agent and he put me to his manager and manager promised to fix and he confirmed there will be no error and asked me to pay 5900+change.
I paid it same day after the call with the manager.
But bill wasn't fixed and next month bill came like double amount and money I paid for emi wasn't included and it still says like new transaction and processing fee of Rs.267+ and interest fee of Rs.970+ charged and i spoke with an agent called Rejitha for 1.5 hours as she was putting me on hold for long time most of the time - often, very poor experience.
she dropped the call without saying anything while she went to refund the charges.
It wasn't done, they promised a call back when i called again and still it wasn't fixed since rejitha did not refund but has taken a request for 267+ credit. what about Rs.970+ charges?
Who will do that was my question and called again... like always the agent apologized and did not do anything and disconnected my all again.. Next when I called an executive promised a fix by next bill with a proper reverse of one month emi as it was paid and refund of Rs.267+ & Rs.970+.. in case, if this is not fixed by next bill.. SBI WILL NOT RECEIVE SINGLE PAISE FROM THERE ON WARDS. I WILL NOT CALL ANYMORE.. IT IS TIME FOR ME TO SHOW BACK ATTITUDE WHICH WAS SHOWN BY SBI...
I WILL WAIT

I have my SBI Saving account with SBI Uklana Mandi a/c number [protected] and also the internet banking. I have registered mobile number 3 years back which is [protected] and not this number is not in service, and i want to change my mobile number to [protected] for online fund transfer for which i have applied online and sent the approval form to branch twice and now its being more than a year branch has not yet changed my mobile number please help urgently to get my mobile number changed so i can make online transfers.

Thanks and Regards,
Lokesh Singhal
[protected]

Sir, one of the father my friends had come to me saking for my help..his son(friend)having desease of serious headache..he forgot his pin number..he was weak at some little things to remember..please give us that pin number !if you please me..i ask you instaed of them.
his card number is[protected] and his name is Laldinpuia his card is valid from oct.2010.

To the BBMP Bangalore

The Road in Hebbal - Kempapura Connecting to Sindh High School Hebbal - Kempapura has been Very Very Badly Damaged and also Dug Very Badly. This Road Digging BWSSB Work is being Carried out even near SBI Bank after MK Ahmed Mart connecting to Bhuvaneshwarinagar. The Road on this Stretch right from SBI Bank here till Hebbal - Kempapura has been Very Very Very Badly Dug Up and Converted into a Slushy Muddy Damaged Road. We cannot even Walk on this Stretch. Also the Road Connecting Vinayaka Layout till Hebbal - Kempapura has also been Dug Up and Very Very Badly Damaged Muddy Road. Residents Cannot Even use this Road. Thereby, Damaging All the Approach Roads to these Residential Areas here. Kindly Request the Concerned Authorities to Repair the Road and Have it Tarred Properly

Regards
Residents

used the atm card in sbi atm machine, district-sitapur (u.P.),& Machine provide the cash, I saw it, but suddenly cash go back in machine. I could not receive the cash, while my account have been debited and when I went go branch manager & complain about incidence, the branch manager asked me to come after 10 days and thereafter I go many time, but manger DID not do anything in may favour.

For moving this purpose, I spent many amount in traveling as total distance is from my work place and branch is near about 350km.

For this purpose I have taken leave also from my office, wherein I have also taken loss of salary and reputation in our organisation.

As I am salaried person, due to not receiving of my cash back timely, I have got many losses, borrowed amount for fulfilling the our requirement, which also decreased my reputation in our society.

However, we are furnishing below the detail about the incidence and a/C:-
my name: awadhesh prasad
sb a/C [protected]
branch:- sbi, rudhauli, basti(u.P.)
Transaction place/Atm machine:- sbi, sitapur (u.P.)
Transaction date:[protected]
time of transaction:- 12.05pm

Rf:SBI AC.NO:000 [protected] Sir this is to inform you the above card completly settled on March 1st 2007 is a one time settlment has been done on 2007 this settlment money colected your employee GEEVA S no:310 full and final settlment done on the same day but the sbi company stil sending overdue statement, incase any further query please contact [protected]

My name is Jothi Bass and I have not received any credit card from SBI but somebody else has got it and they are misusing it for past three months I have given many complaints but to no use,kindly block the card number 622XXX0783. This card was used at HDF ATM S1ANBL75 txn # 4285 to draw Rs.500.This message was received on my mobile number [protected](vodafone) on[protected]@10:41 am.I request you to take the necessary action and despatch a new card at my new address:
R.JOTHI BASS
S/O P.RAJU
DNO-61/3,IInd MAIN STREET
ANNAI INDRA NAGAR
NEAR LAW COLLEGE
CHINNACOLLAPATTI
SALEM-636008
Ph-[protected]

I have Trading account with you and my Login ID[protected].My problem is that i'm not getting live quotes or live share prices in market watch. I am not able to connect to markit watch.
I have following config in my laptop
Operating system - Windows7home premium
Browser - Internet Explorer 64 bit
Java Version 6 Installed
Java Plug in enabled
Show Java Console - Enabled
Use SSL2 compatible client hello format - Checked
Use SSL3 - Checked
Use TLS1.0 - Unchecked
I have turned off popup blocker
I have disabled firewall both from Antivirus and also windows firewall
And in Windows Internet Explorer ,->Tools ->Manage Add on -> all Java Addons enabled status.
I have all these settings in my laptop still i'm not getting in live shares prices on my browser
I can login in to trading platform,java console starts,new windows comes up and connects to trading platform and also grid also displays with pre-added scrips but without any stock prices and other data.I can add market watch also but price are not displaying.
I talked to Sameer on customer care but he was not able to solve my problem even after handling my computer BIA teem viewer. Request No 542678 dated 9.7.2012.
Now customer care people are not responding and saying that they will call theirself but do not call.
What should I do now

14841379 Sep Dvr MT 508 SS & TC (GREF)
Raveendran K PIN-930508
k.[protected]@g.mail.com c/o 56 APO

1059/ASC/ /Pers 10 Jul 2012


The Branch Manager
State Bank Of India
Defence Colony (08025)
Neredmet X Road
Main Road, Secunderabad
Andhra Pradhesh
Fax No :-[protected]


ERRONEOUSLY DEBITING OF AMOUNT


Respected Sir,

1. It is submitted that I have opened a DSP account with your Bank vide Account No [protected].

2. At the time of opening of the DSP Account, I have received a Cheque Book with a ATM Card bearing machine No[protected].

3. Thereafter, I have transferred from 554 ASC Bn (Secunderabad) to 508 SS & TC (GREF) Srinagar (J&K), as well as the Account No has been transferred to SBI, Old Air Field, Srinagar (Code No 5942) from your Bank.

4. I have applied second ATM through SBI, Old Air Field Branch, Srinagar as well as the Second ATM Card No[protected] also received from them.

5. On 06 Apr 2012, a sum of Rs.10,000/- (Rupees ten thousand only) withdrawn by somebady from Canara Bank ATM at Shoranur No 1990. The Ibid amount does not withdrawn by me.

6. Thereafter, I enquired at SBI, Old Air Field Srinagar and Customer Care, It is came to know that the THIRD ATM card bearing machine No[protected] is also issued against SBI Defence Colony, Secunderabad on 09 Sep 2009. I have not received the THIRD ATM Card.

7. It is also submitted that my self leaving from Secunderabad to Srinagar on 21 Aug 2009 (AN) vide 554 ASC Bn Movement Order No 0004/HQ/ST-12 dated 21 Aug 2009.

8. In view of the above, you are requested to verify your records and the amount for Rs.10,000/- be credited to my Account No [protected] at the earliest.

9. An early action is requested and the confirmation may pl be issued to the e.mail ID No. k.[protected]@gmail.com and Mobile No.[protected].

Yours faithfully,



(Sep Raveendran K)

i transferred my bank account from bokajan (assam) to salt lake ,AE market Branch kolkata during july'2007 .The account has closed at Bokajan and amount lying in the account has transferred to AE market, Kolkata. But sorry to say more than 5 years has passed but my account has not transfer till today. Now if the bank is unable to transfer the account I would like to get back the amount which was lying in my said bank account. Inspite of repeated visit to the AE branch,Kolkata nothing has come so far.

TO,

THE CHIEF MANAGER CPPC SBI PATNA
SUB- NON RECEIPT OF PENSION AND OTHER BENEFITS

RESPECTED SIR,
I MALAY KUMAR RANA service no-761702 ppo no-08/14/B/12350/2012 Dated 26 Mar 2012. I Retired from Air Force on 31 Mar 2012 PPO My PPO has been dispatched to CPPC Patna on 04 Apr 2012 from Air Force Record Office, Subroto Park, New Delhi -110010. But till today I have not got any money, neither pension nor other benefits. I went my pension payee branch and asked , they told that the problem is from CPPC Patna. My request is, please do the needful to get my pension started and help me to get my other benefits as I am facing financial problem.I will be thankful to you for your kind co-operation.
Thanking you
Your sincerely
MALAY KUMAR RANA
SBI BRANCH-CHAIBASA
, BRANCH CODE- 0052
PENSION A/C NO-[protected]
[protected]@rediffmail.com
Mob-[protected], [protected]
HOME ADD:-
MALAY KUMAR RANA
C/O SRI PK RANA
AT- KALYANPUR
P.OCHAIBASA
DIST-WEST SINGHBHUM
STATE-JHARKHAND
PIN-833201

Dear Sir,
With reference to above said matter I Kiran Vasharambhai Maniya having Saving A/c No.[protected] in SBI branch At mota varachha, Surat Inform you that I went to withdraw Rs. 10000/- from ICICI ATM at mota varachha but no any amount Received to me and my Account has debited Rs. 10000/- I also did complain In SBI Branch. My complain has been closed and no any amount credited till yet in my account. In charge Officer reply me that amount would not be credit in your account. Detail about that transaction is Given Below.

Name Of Customer : Kiran Vasharambhai Maniya
Saving Account No. [protected]
Branch : Mota Varachha, Surat
Debit/ATM Card No.[protected]

ATM ID / Location : SFVD8149,Gopinathaji Nagar, Mota Varachha.
ATM name : : ICICI Bank

Amount requested for Withdrawal : 10000/-
Amount Actually disbursed At Atm: NIL
Amount to the Account debit : 10000/-
Date Of transaction : 02/07/2012
Time Of transaction : 11.24 Am
Transaction No. : 183213

So I Request you that Please do needful for that matter As far as Possible if such amount not Possible to credit in my account you will give written answer with reason.

Thank you

My wallet wast stolen on 30 dec 2011 and was misused by some unknown person .Although the cards are safe now as the merchant had doubt on the person and collected all the cards from him but he swiped my card no clue why.

The name of merchant who is the witness of all the incidence is mr. Shailender and his contact number is [protected].


I also logged fir against that person at indrapuram police station other than this I already informed sbi call center as soon as I got information about the above mentioned fraud.

They took around 3 months and without investigating anything they imposed all the payments liability to me.


On the other side to the merchant (allen solly) was claiming that sbi reverted back all the amount from his account but sbi fraud department is not aware of that which means fraud department haven't contacted the merchant and haven't inquired anything.


SBI asked me to provided the declaration of the merchant in which he mentioned that he collected all the cards from thief , I provided the same to the SBi but again they started harassing me.Finally after almost 5 months I was able to get the money from Allen Solly Merchant (who collected the card from thief and wrongly swiped my card) I called SBI representative Mr. Puneet and handed over the amount in front of few witnesses which is now reflecting in my statement.

After chasing a lot to the merchant and SBI I finally able to get cheque of amount which was wrongly swiped by Allen Solly merchant with wrong intention and handed over to the SBI representative Mr. Punit in front of witnesses.I have copy of receiving in which Allen SOlly Merchant admited that he wrongly swiped the card.

Now there are few more things :


Bank is saying the other merchants handed over all the good to that thief hence the liability of payment is mine:

My concern is

1)When Allen Solly Merchant caught the thief and collected my all the cards from him and also collected all the goods which thief purchased from the Allen Solly also according to the store Manger of Allen Solly he slapped the thief and they clicked several photograph of him then how did they allow him to run with the goods which thief purchased from other shops ?


2)When Allen Solly caught the thief Why he swiped my card he could have cancel the generated bill?


3)My card was unsigned although It was Risk for me the chances for risk was that the thief could have sign my card and same signature he could do on the charge slip then the liability would be mine or Merchant could ask the thief to sign the card in front of him and same signature he asked him to do on the charge slip and match the name with my Id proof or the card and allow him to shop as much as he want to.But my fortune that any of these case did not happened and eventually I got my card back from Allen Solly Merchant.

Now As per Visa/Master guidelines If the cardholder refuses to sign the card, and the merchant accept it, Merchant may end up with financial liability for the transaction should the cardholder later dispute the charge.

Supporting Article :


I then offer to sign the card, but they never accept this possibility. .

Could not a thief have signed a previously unsigned card before using it? In fact I would expect precisely that behavior from a thief. Wouldn't a thief take more care to sign than would a lazy, careless card holder? Upon seeing the unsigned credit card, their estimate of my honesty should go up not down (well, that's not quite a stable equilibrium...).

I've often complained about the same thing, though in my experience merchants do accept you signing the cards in front of them—though the clerk tends to look annoyed. However, let's consider for a moment the possibility that this isn't totally pointless and ask what the reason might be. First, we have to assume that the signature is of any use at all, that is that merchants do check signatures against the card and that the attackers aren't good at forging signatures. I'm not sure that either of these is true, but let's assume that they are. If so, Visa has an incentive to force you to sign your card immediately to avoid situations in which your unsigned card falls into the hands of criminals, who then sign it. Since they can't send a CSR out with your card to make you sign, having your card denied if it's not signed is probably the best they can do.

This sort of matches up with Visa's card acceptance policy, which actually requires the customer to sign the card in the merchant's presence (thanks to Tangurena on MR for pointing to this):

While checking card security features, you should also make sure that the card is signed. An unsigned card is considered invalid and should not be accepted. If a customer gives you an unsigned card, the following steps must be taken:

Check the cardholder's ID. Ask the cardholder for some form of official government identification, such as a driver's license or passport. Where permissible by law, the ID serial number and expiration date should be written on the sales receipt before you complete the transaction.
Ask the customer to sign the card. The card should be signed within your full view, and the signature checked against the customer's signature on the ID. A refusal to sign means the card is still invalid and cannot be accepted. Ask the customer for another signed Visa card.
Compare the signature on the card to the signature on the ID.

If the cardholder refuses to sign the card, and you accept it, you may end up with financial liability for the transaction should the cardholder later dispute the charge.


Supporting Artilces:



https://financial.ucsc.edu/Pages/Present_Signature.aspx

http://www.cardbhai.com/2010/05/how-to-fight-credit-card-fraud-india.html?m=0az


Please find supporting file with attachment.

Please advice me what to do?



Note:my 3 cards got misused hdfc gold debit card,standard charted bank credit card and sbi gold credit card.


HDFC had resolved my case within 15 days of logging dispute.


Thanks and Regards,

Ashish Joshi