State Bank of India [SBI] Complaints & Reviews

Dear All Concerned,

Please note, I face the following problem with SBI Card. I need it to be redressed as soon as possible.

I have an SBI Credit card and I make moderate transactions with that. I am not a profuse buyer and I like to pay off the dues in time. The credit card was made auto debit linked with my SBI account no - [protected] (Kolkata, Lake Twon Branch). Now, as I have never used SBI card beforehand, I am being cheated with the following manner.

1. One person suddenly called up to provide me with information regarding CCPP (card protection !!) facility and despite declaring himself not as pushy as a slaesperson, when I denied that I did not require the said service, he kept on insisting me and finally wooed me with ready deduction of Rs. 1500.00 for a year!!

2. My billing cycle is 15th of each month and the payment is scheduled for auto-debit on 4th of next month. In my June, 2012 statement, I received one SMS indicating (I still have the sms in my mobile) that auto debit has been successful and I have no dues left. After one week (in between there has been no mail or SMS communication whatsoever), a person from Delhi called me up and advised that I did not have sufficient balance in my bank account and therefore, i have to manually pay off the dues and a late payment charge Rs. 500 will be applicable!!! I immediately called up customer care and promised to pay off the dues, but also reasoned them that there should not be any late fine as it is because of their fault. I was not intimated. They revised the Rs. 500.00 and I was releived. But, when the statement came, I saw, Rs. 492.33 has been charged for Finance Charge,. Rs. 104.11 has been charged for GST (god knows!!) and Rs. 350 for dis honour of payment. Please note, this is all on the Rs. 500.00. So, I got Rs. 500.00 late fee charge credited but Rs. 946.44 debited unauthorised!!!

3. When contatced SBI CC, they were yelling at me as if I was asking money from their own pocket!!! As if Rs. 500.00 was given as a gift to me and Rs. 946.44 deduction is very justified and I can not get it back.

Through this esteemed forum, I would claim the money immediately and ask the SBI card authority to immediate cancel out Auto Debit facility within a week's time. All of SBI card people reiterate that it is not possible to cancle auto debit. But, at this era of technology, I know this is frivolous and lame excuse.

Finally, I must say, SBI card has disappointed me and I wish to withdraw the service. Request all of you SBI card guys, please stop harrashing people who trust on you and please educate your CC personnel so that they can talk to customer.

I have a credit card with SBI cards and I took a balance transfer offer for 2 months at 0% interest with them. I have always been a pay in full customer. When I took the balance transfer from SBI. I paid my purchase balance other than the balance transfer in full on the due date. However, sbi charged me with the interest charges. When I contacted them to waive the charges. They said It can not be waived as i[censored] have a balance other than balance transfer interest will begin to accure on them as well. But, customer care representative did not tell me about this. Therefore, I requested for the waiver.

Contact Number : [protected]

[protected] Forwarded message[protected]
From: ashish sahu <ashishsahu.[protected]@gmail.com>
Date: Wed, Aug 15, 2012 at 1:00 AM
Subject: Fwd: Clarification of my Education loan A/c repayment..
To: dgm.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in




Dear Sir,
I want to make you understand that till date I did not get any response from anybody.For the same purpose I went to the related branch & related office(scarp) more than 10 times but reply is same from everywher that branch said you have to inqiure about this to scarp & scarp people said branch only will tell you.
After such a trable condition today dated 14/08/2012I got to know that my education loan outstanding in intrest has been incresed to Rs.1 lac from Rs.57000.
Dated 10/04/2012 they were telling me that you have only 1 Rs. in principal a/c & 57000 Rs.in interst a/c are outstandingbut now the scarp people including AGM of that branch is telling me that you have total 1 lac Rs. is oustanding.
kindly help me to get the solution.



[protected] Forwarded message[protected]
From: ashish sahu <ashishsahu.[protected]@gmail.com>
Date: Sat, Jun 9, 2012 at 2:34 PM
Subject: Clarification of my Education loan A/c repayment..
To: dgm.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in



Dear Sir,
Subject –Clarification of my Education loan A/c repayment
Reference-Education loan A/c No.-[protected]

With reference of the above I have taken a education loan from state bank of India Sardar Patel Marg,Civil lines Allahabad,U.P,Branch,I am regularly depositing the installments but at the end when I was going to close that A/c I found some irregularities of transaction, I found a transaction of amount Rs.18500/ dated 17/04/2007 from my a/c to the Birla Institute of Technology but as per my memory serve me right I did not take any amount for Birla institute of technology because my Education loan was sanction for ITM bossiness School .regarding that I communicate to the Branch Manager, Branch official Mr.Subodh Nigam,Mr.Faruki of Scrap department of Allahabad but everyone was saying you have to communicate with respective branch and branch people saying all the documents we have sent to the scrap dept,then after 4 to 5 times visits branch people saying give me 10-15 days time to check the voucher then I let you know, then again after 1 month I came to know that the Rs.18500/ was wrongly transferred to some Mr. Ashish Kumar mishra’s education loan A/c. and branch people are saying you just pay the full amount we will return it back if the customer refund the amount.

The scenario is still continuing from 3 months without any clarification that:-

1- What amount finally I have to pay to close my A/c.?

2- Who will pay the Rs.18500?

3- What about the interest accumulated over Rs.18500 over the period of time?



So kindly suggest me what should I do?
And to whom can I contact to get the clarification?

Kindly help me to get the solution with reply at my e-mail id ashishsahu.[protected]@gmail.com & in my mobile [protected].
Thankyou.

Hi,

I, Rajesh Kumar Singh Holding Tata Card Number [protected] from June 2012.

I have concern on my current Monthe(11the July 12 - 10 Aug 12 ) Billing. i swiped my card 1st time on 16the June for Payment of 727.35 Rs in Croma and 2nd Time on 22nd June for Payment of 1,40,000 Rs.

I received my 1st Bill on 10the July which payment due date was 30the July.

As per wording 20-50 days period is interest free and theis card is new,so i was also not carrying any previous balance. In theis case interest charge will start from 31st July a.) on total due amount till final amount paid date, b.) if partially i paid some amount, theen on rest amount interest will charge till date i will pay complete amount.

only if i am holding any amount from previous monthe theen interest will calculate from previous monthe including current monthe.

But in my case theere was no any dues of past monthe, so till 30the July Bank can't calculate interest charge. I make thee payment of 1,05,000 Rs on 28the July(which credited on 30the July) and rest 25,000 Rs on 31st July from SBI bank and 10,800 Rs on 3rd August from SBI bank.

so till due date i paid 1,05,000 Rs and theere was 35,727 Rs was only due. on theat Just Next day(31st July) I paid 25,000 Rs. so My Dues was 10,727 Rs. which I paid on 3rd August.

i make thee purchase of 1863 Rs b/w 16the July to 28the July. so total dues was 10,727+1863=12,590 Rs.

so Tata Card(also known as SBI card) can calculate interest on theese amount only for 3 days(31st,1st & 2nd). I don't know what basis theey charged Interest 6211.58 Rs+ 767.75 Rs =6978 Rs.

when I called on Tata card customer care([protected]), theey are telling me theat theey are calculating thee interest on complete amount due to delay of payment of remaining amount 10,727 Rs after due date. which is totally wrong. otheer bank only charge interest on remaining amount.

theis kind of wording(Term & condition) is not mention anywhere in document, which i got along withe Tata Credit card.

Kindly do thee needful and take appropriate action against Tata Card. Even they are not sending my ATM pin after several complain.

Thanks & Regards,
Rajesh Kumar Singh
Mob:[protected]

Respected Sir

On dated[protected] i go to ATM at Bungal time approximate 09:45 pm to 10:00 pm. I tried to withdrawal a some Rs. 1000/-(Rs. one thousand only) but when i tried to withdrawal the money above said amount then the ATM Machine stop and i cant receive my amount.
I complain to Branch Manager of State Bank of India, Dhar Kalan (Pathankot) he was taken from me account number and ATM card No. and said your money will back within a week. After a week I go to SBI Dhar Kalan Branch and meet with Branch Manager he again said please wait more one week. I complain at[protected] from this customer care No. i received a complain No.AT[protected] on dated[protected]. From SBIPSG i received a massage
"Dear Sir/Madam, your complaint AT [protected] has been attended by the competent authority and hence is closed in the system. To get the detail please contact the branch." On dated[protected] at 11:49:42am. I go to Branch but nothing doing from them for this wrong deduction . Please help me and return my money Rs. 1000/-(Rs. One thousand only)
Thanking Your.
Dated[protected]
Yours Faithfully
Rakesh Kumar s/o Late Sh. Gian Singh
Vill. Bhoon, P.O. & Teh. Dhar Kalan
District Pathankot
Account No. [protected]

Hi,
I am Jairaj. Today I got a surprising sms from TATA-SBICARD. It is regarding my 1st bill statement and till date I didn't received any card from TATA. During the process I already denied to accept this card and even I didn't provide my complete details to him. without complete details and any verification they are distributing their card and trying to trap customers. I don't know what the hell is going but really want to come over it. Please tell me about the process to deactive this card and how can I get rid of it. Thanx in advance :) ...


NOTE: I am not going to pay any amount to deactivate this card.

my Sib credit card name is wrong plzz change my credit card ...my card no is [protected] my name is Maniyar A. Hamid plzz replace my card urgent my no.[protected],[protected] plzz call me and reply me my mail id is [protected]@GMail.com

[protected] Forwarded message[protected]
From: ashwani birhman <[protected]@gmail.com>
Date: Wed, 1 Aug 2012 13:17:11 +0530
Subject: closure of my credit card
To: feedback.[protected]@ge.com
Cc: [protected]@rediffmail.com

dear sir/madam,
i want to close my credit card numbered "[protected]" in the name
of ASHWANI KUMAR, my account number is "[protected]", i want to close
the card because my card is being blocked since 4th of july
2012,despite making the payments on time by me, i dont want to
continue with this card and want to close this card, kindly refund my
account as soon as possible within 2 days and please let me know if
there are any due payments to be made.

forgot my online sbi banking username & password
Respected sir,

I forgot my online sbi banking username & password by mistake there why i can't use my onlinesbi banking services. If any way is there to recover my user name & password then plz help me, To use this facility again.

Details of my account:
Full Name :Chandra mauleshwar Gopal
A/c with SBI Mohammadabad
A/c No. is [protected]
Mobile [protected]
Thanks & regards,

I am Facing very much problem in getting the pension.
i have given request to transfer Pension Account from Arunachal Pardesh to Utter Pradesh.

Treasury officer Pasighat (Arunachal Pradesh) has issued the letter to Branch Manager SBI , Pangin branch for processing of transfer via letter no- ESD/TRY/PEN/TRNS-04/11-12 on dated 13.09.2011.

Fuher Branch Manager SBI, Pangin branch , Via Paasi Ghat , Dist- East Siang (arunachal Pradesh) has processed the same and sent to Chief Manager , SBI , Centralize Pension Processing center , Near Regional Office Guwahati (Assam) for further clearance on dated 08.12.2012 .

But till dated any stepp is not taken by the Cheif manager , SBI , Guwahati.
In spite of reminder letter given by Branch manager SBI Pangin to Cheif Manager SBI Guwahati on dated 21.06.2012 any result has not came.

this is heights of the carelessness of SBI .

Please suggest the further step and action to be taken.

Vinod Kumar Srivastava
Mob No- [protected]
E Mail- Id- prashant.[protected]@yahoo.in

SBI me AC khulwaye 2-3 saal ho chuke or ATM bhi Kafi time ka a chuka he per abhi tak mere ATM ke password abhi tak nahi aaye he or mene 3-4 baar PW ke liye Application bhi de chuka hu per aaj tak ATM Number nahi aaye he
Mera AC No.[protected] he MAHESH PATIDAR K naam se he
Add. Village Dharakhedi Dist Shajapur (M.P.) 465001
SBI Branch Dist Shajapur

Hi,

I had taken a SBI Homeloan (August 2011 Maxgain Product).

My loan agreement with the SBI clearly states of 'no foreclosure/pre-payment charges'. The interest rate is linked to base rate (10% - unchanged since the time my loan was processed) and the interest rate is 11% (10% base rate + 1% margin).

SBI has launched a new product for its new customers with a reduced margin of 0.4% and hence, the loan interest rate can be worked out at 10.4%.

SBI is asking now to pay flat 1% of the total sanctioned amount at the branch for reducing the interest rate of existing customers.

This is a mockery of the RBI's directives of introducing transparency in the loan rates and schemes and mockery of the philosophy behind introduction of base rates.

Even if one assumes taking a fresh loan with no termination charges, the processing cost is Rs.10000/- + 0.2% mortgage charges.

How can SBI justify a processing charge of 1% for switching from a floating rate product based on base rate to again a floating rate product based on base rate.

Move is completely anti-competitive and needs serious action by the ombudsman.

More details about the case can be provided - please write back at jaydip.[protected]@gmail.com

Thanks, Jaydip
Cell: +91-[protected]

Sir,I took a personal loan from SBI Leh Main Branch having Branch code-06937,I took this loan from DSP salary account,and that's why I should be privileged 0.25% deduction of normal/running rate,My DSP account is [protected] which i opened at Leh main Branch and transferred it in kolkata,I tried to submit an application in kolkata,but they refused.My loan account is [protected].kindly take necessary action.

This is regarding several ticket numbers [Ticket#[protected]] [Ticket#[protected]] for thee Folio number: 10336210. I requested SBI to reissue a Dividend Warrant to me as i lost thee original one. I have been sending theem regular mails so theat theey can inform me if thee duplicated warrant has been put in postal mail but theey are not replying to my e-mails. The last response i received from theem was on 23 Jun 2012 stating theat:

"We theank you for investing in SBI Mutual Fund.

In continuation to your below mail, we would like to inform you theat we have received your request at our end & thee same is in processing, will intimate to you by concern department once it has been completed. This is for your kind information."

Since theen, I have not received any confirmation from theem. I sent mails on Jun 20the, Jul 17the and Jul 31st. However, theey have not replied to any of theem.

So, I want theem to call me and share thee information withe me at my number which is [protected]. I need to find out where is my warrant and when will I get it. It is in thee amount of 1842.06 INR. Original Warrant number was: 15048131.

I, Hemanta Nandi, S/O –Late Atul Chandra Nandi Vill- Baje Choatore, P.S- Bharatpur, Dist Murshidabad, West-Bengal. My father died on 16.12.08. After my father’s death, my mother withdraws family pension vide PPO No-PCC/(F)-13682/FP from Alugram SBI ( Branch code-8558, CIFS No-[protected]). On 28.02.2012 my mother has died. So the family pension is not withdrawn for that month i.e 01.02.2012 to 28.02.2012. on 01.04.2012 I submitted every document to withdraw the pension as a Legal-heir.as per the norms of Banks. I have also a savings account, no-[protected]. Bank Manager, named by Kousik Karmakar, advised me to contact with him after 15 days. As per his opinion , I meet with him. But became angry and said, ‘’I don’t dispatch the matter to concerned Treasury as a single case. I shall submit it only after the death of 15 to 16 person or more. You have to wait for that.” I can’t help going there several times to get my crying need. But every time he behave with rude manner.
I Complaint against this matter on 7th july 2012.and my complaint with Ticket no is- PA[protected]; From that time, I contact with the Bank Manager now and then. But till day I am in problem for the negligency of the Bank Manager. On 08.08.2012, He says, “ you have complained against me, your money will be paid only after your withdrawn the complaint.” He also threats me, “I will put you in a jail as a theft case unless you withdrawn the complaint.”
Please Sir, I am a needy poor man. Please save me from negative senses authority and help me to withdraw my due amount.
In this circumstances, I fervently pray to you to take necessary action to curved down our problems.
I, hope you are quite capable to setup the peaceful Existence in the bank and to control the whimsical staff.
Thanking you in advance,

Yours Faith fully
Hemanta Nandi
Mob no- [protected]

Dear Sir,

Please Block my State Bank Classic Debit Card No. [protected],

My A/c No. is[protected]

SBI, Bazarghat, Hyderabad

Thanking You.

Sir, I need to open account in S.B.I. so i was wants account form with many difficulties I got it in 2 or 3 days,on 27 july 2012 I submitted form in bank but the processing of this bank is as lazy as snail now at all my account is not open and the behaviour of employs is like they are owner of customer even he is manager,cashier or clerk.
Sir please take action fast in this complaint.
. from:faiz uddin siddiqui

My self SANTOSH KUMAR resident at Guwahati. My saving account No. is [protected] in SBI, guwahati airport branch(Branch Code- 003776). I tried cash withdrawal from SBI ATM, Bhangagarh, G.S. Road, Guwahati of Rs. 20,000/- on dated[protected] at 12:36 P.M, but unfortunately I could not get money but my account debited Rs. 20,000/-. My TXN No.- 6973. I have lodged a complaint to concern customer care on Next day( Complaint No.- AT[protected]). They promised me to solve my problem within next 24 Hour. But till today they could not resolve my problem. So kindly take the necessary action and thus oblige me.
Thanking You:-
Yours' faithfully
SANTOSH KUMAR, TGT(S.ST),
K.V.(AFS), BORJHAR, GUWAHATI, P.O + P.S- AZARA, DISTT.- KAMRUP
STATE- ASSAM PIN- 781017
MOB:- [protected]
From:- [protected]@rediffmail.com

I have opened a account in STATE BANK OF INDIA; Branch-MOKDUMPUR(14547) on 14/07/2012. That time the bank people told me that i will get my ATM card and cheque book within 7 days. But its been 26 days and i did not get any thing till now.
When I ask this to the bank people they made me wait for 15 days. Today when i spoke to the manager of that branch, he told you wait for 7 more days and see if you get it or not. and BEHAVIOR OF THAT BRANCH MANAGER IS HORRIBLE. HE DOES NOT KNOW HOW TO GIVE RESPECT AND HOW TO TALK.
Then i called up SBI customer care they are also like “sir your card is delivered on 15/07/2012.” and then when i asked him”then why it is taking so much of time?? it should take 3-4 days”. Then they just disconnected the call.
so i will be very happy if you kindly resolve my problem.
My details are given below-
Name- DR. AMIT KUMAR SAHA
A/C no.- [protected]
Bank- STATE BANK OF INDIA
Branch- MOKDUMPUR(14547)
Address-Banshbari;
post.+ Dist.-Malda
West Bengal.
Pin-732101

It is related to my credit card number [protected] under the name of Divya Arora with SBI which is attached to my FDR. As some amount is due in the credit card. I requested to Debit the due amount and credit the balance amount to my saving A/C. One month back in the month of July had a word with Sales person sitting in East patel nagar branch of SBI Mr. Mishra, taken an advice he said just to write a letter and the hold from the FDR will be removed and also he told to deposit the photocopy of the FDR and credit card. I did all the formalities given the contact number. I was going to the branch every alternate day and I met him again the position was the same , he said to refer to Mr Deepak who deals in Credit card and is a senior of(Mr. Mishra). Did the same he(Mr. Deepak) advised to get an E mail approved by the branch manager giving the details of the FDR and asking the credit card number. Did the same which was adviced, However I have visted the branch more then 15 times and nothing was done apart from this not even listening to me being a Female just harrasing me and telling me to meet Mr. Mishra, Mr. Mishra says to meet the Branch Manager or to have a word with Mr. Deepak.
Sir its just harrasing me. Please help me out and request to take an action against them and as the interest is increasing on my credut card. who is responsible for it? why should i pay the amount? they are not even waving any amount or intrst being charged for so many months and also they are charging the late payment and overdue amount. Please help me out in this situaion and please refund the amount of interest charged. penelty should be charged to them and even to the branch manager as they are not helping the customer.

Divya Arora
[protected]/[protected]