State Bank of India [SBI] Complaints & Reviews

After making all payments, I was charged an Annual Fee and a GST on that. On calling customer service, which, by the way, takes an age to connect, the executive was curt and non-empathetic (saying, as I have already repeated/told you twice already etc, saying this time I have waived off charges for you - as if he was doing me a favour!!).

Anyway, the point being, I was asked to make a payment of Rs.125/- to waive off an Annual Fee (and GST on that) for Rs.875/-!! WHY DO I NEED TO PAY RS.125 TO WAIVE OFF AN ANNUAL FEE ON A LIFTIME FREE CREDIT CARD?? And this is the case every year - i need to call and have these charges waived!

Apparently, I need to make another call (which means another 15 minutes to connect to customer service) to ask for SBI point of contact to handover card - I'd rather hand this back to them for lifetime free than keep it with me!

And you have the audacity to call yourselves the most prestigious brand?! for what - daylight thievery?!!

Dear Sir,
I m the currant a/c customer of SBI GHIROR BRANCH DIST-MAINPURI UP. This is very unfortunate that,i sand a complaint to RM SBI AGRA UP & also filled complaint from online on your site wide Complaint Ticket Number : CC[protected] before 15 days ago regarding miss behaviour by BRANCH MANAGER MR.SANJEEV PATHAK SBI branch-GHIROR Dist MAINPURI UP.
"BRANCH MANAGER NE SABHI KE SAMANE HAME BAHUT BE-IJJAT KIYA,JAAN SE MARNE KI DHAMAKI DI, GALIYA DI JO HUM LIKH NHI SAKATE JIS BHASHA KA UPYOG KIYA USE BO EKDAM ASANSADNEEYA HAI,
Apki bank ka slogan hai- "SIRF BANKING OR KUCH NAHI "..............kya isi ko kahate hai ?
but i m very sorry to say that, not received any response from your side till date .so i m again hoping, u will be take needful quick action 4 that.

Thanks & Regards,
RAJENDRA GUPTA
NEAR-POLICE THANA,
JASARANA ROAD,
GHIROR-DIST-MAINPURI UP
PH #[protected]
MOB.-[protected],[protected]

Dear Sir,
Mysel[censored]vika Sudhran, I Have saving account in SBI Jammu Kacchi Chawni Branch.I deposited a cheque from ING bank in the mentioned branch. today it has been more than 25 days but still my cheque is not cleared. i also approach the branch manager but nothing happen. So Pl. help me out & do the needful

Thanks

my name is k.ramakrishna. my sbi bank details is branch no; 5688.
varadaiahpalem mandal chittoor dist, andrapradesh.
my account details; my account number is [protected]
my ATM NUMBER IS[protected]
valid from april 2010.
i lost my atm pin number. i note my email id
please send the pin number
my email id ; [protected]@gmail.com

Hi,

On 22nd March, 2010 , i try to withdraw rs1000 from SBI team which is existing very near to SBI branch in Bethamcherla, Kurnool dt ,Andhra Pradesh.
But i got only rs 500 , insted of Rs 1000. i used ICICI debot card.
On 26 March , 2010 , i went near by bank, i submitted that recipt and compaint against this issue. not yet money recieved from them to my account.
let me know what can i do to get money back.

regards,
bhaskar

My revised PPO No.[protected]KVS(HQ)/P&I dated (17/21)/12/2009 was sent to the Brach Manager SBI Bund Garden Pune with acopy to me. As per the PPO I prepared the DUE & DRAWN statement & sent to the AGM ,SBI CPPC CBD Belapur for verification and payment. But neither the pension has been revised nor arrears paid. May I request. the concerned officer to expedidte the payment.

KP.Mandal, Principal (Retd)

Dear Sir,

This is to inform, you that i am receiving call from SBI Credit card collection Agent - Name - Rana some times he his giving other name and calling from[protected] and mobile no [protected], and he says he is from legal department calling up very frequently my office & mobile and abusing words at office time and asking others and inform them she is not paying the credit cards payment and if i ask his name and id card no he is not giving that but he starts scolding me and for the payment which i have already settled another agency . And also he will send a police to office and inform my office colleagues i am fraud such kind of nasty comment For common people government has issued guidelines also but nobody follows and no body helping also. If I want to solve my problem and i am not hiding any thing if SBI is genuinely looking the matter please call my no [protected].
Regards
B. Raj

R/sir,i sri surendra s/o sri subhash yadav sb account holder with the union bank of india karimganj branch bearing no, [protected] against which the atm bearing number [protected] has been issued from the authority. On 24th April,2010 i withdrew an amount of RS 20000/(twentythousand) only from sbi atm bearing id S1AN00010902 of Karimganj. Further, i attempted with the help of my neighbour sri Anil chandra Bin to draw another 10000/ from sbi atm bearing id S1AN 00010901 of Karimganj Assam.but my txn attempt was unsuccessful yet an amount of 5000/ has been debited from my account. Txn no 2013 atm id S1AN00010901 of

Hello sir, my name is Malti Rana, i have a savings account in State Bank of India, of SSPL Branch of lucknow road, Delhi-54. On 30th March 2010 i brought Rs 1000 from Yes Bank ATM of Delhi university metro station all transaction done but money not come from ATM only a slip is given by ATM with deduction of Rs 1000 from my account without giving money after that i do same process again then money is come but the previous deduction is not rectified and it remain till now as it is. So please tell me what can i do when i go to my sbi branch he said that they not handle these complaints.

Res/sir,
my father md.idris has an a/c [protected] with sbi branch churcha(6792),in march 2005-06 he has taken loan of Rs.110000 and also did f.deposit of rs 10000,unfortunatelly my father has died on 11/07/09.i intimate this incident on sep.2009 in written form to the branch manager Mr. Agarwal and sr. employee Mr. Badedriya and request to them to transfer or credit all his money to his nominee( my mother) after deducted his loan installment liabillieties,but they always deny it and said that to come tomorrow and when i came then the story is repeat..they said to me to make paper from the court they make the procedure to hard and create hurdles..
lastly i focus in care of my mom and then bank take action to intimate the last installment on 02/05/10 but this intimation is not to me, this intimation goes in the address of his guranteer mr.naeemmuddin..the action of bank really hurts my family, my family reputation his goodwill.
when i go to branch manager cabin he misbehave with me.. and said that i cannot do any things.what can i do?I asked you that why bank do not firstly inform us,due to of rs. 4000 small amount.he block the guranteer a/c and creating trouble for him,why the branch charged interest or fine on us.
pls sir solve our problem.

Thankyou.
Asif Raza
a/c no.[protected]
mo.no. [protected]

Hi Higher Authorities

This is not the first time when i am writing a complaint email to SBI CARDS. I am sorry, my experience is always bad with your customer support. I am afraid to give them call because i know it would be totally wastage of time and issue will never ever resolved.

spoke to following agents/teamleader/managers

1. Shayok Burmun
2. Siyaram Singh
3. Anjana Mehra

One thing i would definatly say: Customer support doesnt have any atticates to talk to customers. No customer satisfaction. No politeness.

I spoke to manager Anjana, She was Rude not listening to me at all. She just want to finish the call. I just want to say if managers can behave like this i am sure excutives will definatly mirror her.

I am 0% satisfied this time. mind it its not because they can/cannot resolve my concern. Its because of their behaviour. Anjana was taking call as if she was doing favour on me. Such a filthy atttitude which can easily make happy person sad for ages. She was not listening to me at all. She was behaving as if she doesnt want to help me at all. She actully set her mind on this.

I had few concerns:

1. On 29/04/2010, i asked excutive to hold for 1-2 minutes and he disconnected at 8 and i was not able to call you guys after that.
2. I called today & when he was not able to give me satisfactory answers, i asked for manager. He put me on hold for 20 minutes for getting a manager
Even after 20 minutes i didnot get manager there.Siyaram took the call and said i will arrange a call back for same.
3. Spoke to Anjna, she was awsome. She didnot even tried for anything. She behaved as if she is my manager. Please give her some training sessions how to take calls and specially telephone etiquettes.
4. My MTNL & NDPL registrations are pending since long. Please look into this.
5. I want to make my one transaction of 8800/- into EMI's. I always receive SMS for EASY EMI's without any extra charges and today when i am trying to do it you guys are charging me almost 1000 above it. I am using SBI cards since long and plesae check my credit rating as well. I am your values customer please wave off my charges on this EMI's as i cannot pay this extra amount after paying 1 hr 50 minutes to you guys over the phone and paying my phone bills of almost 100 rs.

Your agents/managers insulted me like any thing as if they are showing pitty on me.

Please tell your team, just because o[censored]S you guys are here so please respect your customers.



Please resolve my concerns spl behaviour problem with Anjana. I want to forward this request to RBI and you cannot stop me in doing this. Please send me email ID where i can send the complaint.

Also I want a applogy email from you guys for your misbehave with me over the phone.


I can compromise on any thing but not on my self respect and self dignity. You guys insulted me like any thing. If you can behave me like this i can imagine what your customer support would be doing with other simple customers.

I have waisted my money ( over the phone) , my time & my energy

Plesae compensate me on this very soon!!! I want a compensation for this call. The way you guys behaved i don think i can even think of such behave even with my driver.

I have specaily found a link for SBI CARDS market value. ( please check below links)

http://www.consumergrievance.com/icrpc.org.beware.htm

No Thanks, No regards

Ravinder Singh
[protected]

To


The Branch Manager
State bank of India
Modinagar


Sub:- Withdrawal money from my Saving A/c No- [protected]


I, Sachin is having the above said A/c in your Bank. There is a issue of Rs 1000/- Which has been withdrawal as “Self” through the cheque no. 196235 on February 2010, wthout my knowledge. When I went to enquire in the bank, I came to know that a new Cheque book having cheque no. from 196210 to 196235 has been issued by the bank. Which I never received. Moreover, when I further enquired, it came to my Knowledge that the signature on the cheque deposited does not match my actual or authorised signature as per Bank record. As a result it is clear that I have not withdrawn the money on my own.

I kindly request to you please give me a written explanation for the subject matter and a copy of such cheque as earliest.

Further I kindly request you to look in to this matter of forgery on urgent basis and nessary & immediate corrective action as early as possible. I further request you to credit back my A/c for rs 1000/- as ASAP. An immediate action is highly obliged.


Thanking you

your faithfully


(Sachin)

Gurudwara Road, Adarsh nagar,
Gali No-2, Modinagar, district- ghaziabad

Phone no- [protected]

email Id:- Sachin.[protected]@baba.in

my name : HAJAMUSAMIL.N ac/no is [protected] in the SBI mandarakuppam(10660) branch.

i have asked cheque book for me in mandarakuppam branch.
the manager refuse to give check book for me without any valid reason,this wounded my heart.he behaved roughly.
please take necessary action.and i request you to provide my check book sir, HOPE YOU CONSIDER MY REQUEST

Thanking you
Hajamusamil

[protected], North Worli Branch, Siemens Information Systemes limited. We got Online banking facility last month. Yesterday we tried for the first time. Two users have Approver Rights 1. Dheeraj 2. Padmesh; When they tried to do online transactions, we get an ERROR MEssage: "YOU MAY NOT HAVE ACCESS/TRANSACTION RIGHTS ON THESE ACCOUNTS". VERY VERY URGENT; KINDLY LOOK INTO IT and give the necessary rights to them. SO THAT WE Can do online Patent Filing.

Thanks & regards,
YAMINI

Sir,
on[protected] I withdrawn Rs.25000 from statebank ATM, Missone road branch ATM,Bangalore . I did not able to find that one of those 500 Rs note is FAKE. I went to Rischmond road branch to take DD . Then the clerk find one of them is FAKE. Then they tear the number . So i went to Mission road branch and asked the manager regarding this. they are not aggreed that ATM notes are scenned by 7Lk ruppes scanner.They did not agree or not taken any step to find how that ATM given that note. They are blindly claiming that ATM machine
will not be wrong and it will scan. And their way of claiming is also appear that they fault is mine. It hurted me a lot. How the user of ATM will find the note as fake and even if he found it how can I recover money. Customer may become humiliate due to this services. How can I get justice, fill my loss of Rs 500 and get relief from mental stress. Please show me the way I can act.
I am waiting for your kind reply/action.

Respected Sir,

I have applied for Education loan with SBI, Kalyanpuri branch. I have been a consistent performer throughout. Topped my B.Tech. I worked for 2 years in a top IT Firm. Now I am planing for my MBA ina good college. My dad is an engineer and is getting a good-decent salary. Mother is a teacher. We have a property which is on my mom's name, she being a guarantor. these people are delayin the process so much. I applied for the loan in Feb and Still it's not processed, even enquiry didn't happen. So , imagine the delay in the work. Now, everytime they ask for some or the document which is very frustrating. If I have given my class 10 and 12th marksheet, then why did they returned my file to the branch stating that they need passing certificate, when it shows that I scored 85% in 10th and 12th. Similarly, my father's salary is flexi. If gross is Rs X and he gets Rs Y in bank, and this Rs Y is also good amount, then why are they asking to submit another certificate for it. There are many more such problems. Please provide respite to all this by addressing my issue. I will be highly greatful.

VIBHA
Branch Applied- Kalyan Puri , new Delhi
person Incharge- Mr Mitra, SBI Loan processing center, New Delhi

CONTACT NUMBER [protected]
This is regarding SBI Railway Credit Card which I have applied earlier last month not yet received so far.
Though so far I have not received the card, received a message on my cell informing that a bill amount of some 600 /- being debited and have to pay it the earliest to avoid the penalty.
Even after my repeated attempts to get connected to the customer care number [protected] as given in the site, I could not so.
Due to an abroad assignment for 2 years and poor customer service of SBI, I dont want to groom a relation with SBI and request to cancel the card issued in my name(though I dint received it so far and not even know about the card number).

Thanks
gurudhatha U

To SBI Cards,


This is Mudassar Khan


I got a call last month from SBI Cards, offering me a credit card.

Details of the Offer are as under:
Caller = Supriya
Limit mentioned:-
Gold - 75K > 3L
Silver - 30K > 90K
Annual Fee:-
Gold - 500/-
Silver - 500/-

Doc require - 2 stmt, cc front xerox, driving lic, 1 photos


Key Details of Conversation:-
I mentioned to the caller that I am interested to hold a SBI Card only if the Credit limit is => 1,00,000/- INR,
The caller agreed to this.
And my request was processed for a GOLD Card vide Appl. No.[protected] on or before 11/3/2010


Post Requisition:-
- Verification Call was done
- After a few days the Card was dropped at my residence in my absence.
- When I received the card it was a GOLD Card Number [protected] BUT with a limit of 45,000/- INR


After a couple of days I received a call from Delhi branch for Insurance and I reflected the facts to them, in return they asked me whether I want the request to be cancelled, I replied affirmative “Yes, I want to cancel the request”.


Now to the Climax :-
I have received a statement stating outstanding of 598.57/- to be paid by 05 May 10

15/04/2010 Total GST Debit For Current Stmt 51.50 D
15/04/2010 INS Credit Shield/Suraksha Plus PR 0.60 D
15/04/2010 INS Personal Accident Premium 26.47 D
15/04/2010 INS Administration Cha (Excl GST 2.06) 20.00 D

16/03/2010 Joining Fee (Excl GST 51.50) 500.00 D
[protected]
Total Outstanding 598.57 D
=======

My Question here is :-
I haven’t used it, neither I have accepted your card.
Why should I pay this amount when the company / bank has not kept its word of providing a card of 1,00,000/- ?
This is not the card for which I requested.
By doing this the Company has done 2 frauds with me.
1. Card dispatched is not as per requirement
2. Charged me Amount to which I am not liable.
3. What kind of Joining fee are you charging me when I am not willing to Join


This is a kind of harrasment. Please instruct your back office to cancel all outstanding records to immediate effect and reply to my email sooner, before I log this to Consumer Court.
my email id is mudassar.[protected]@gmail.com


Regards,
Mudassar

Hi,

This is to inform you that I have an SBI bank account in Mangalore (Karnataka). Right now I am working with a MNC in Pune.

I put my net banking password wrong for three times due to which my account have been bloked.

I have talked to my local SBI ban, in Hadapsar, in Pune to resume my password, but they told me that I have to visit to mangalore to get a new password.

It is near about impossible for me to go to Mangalore from Pune to get my password. Kindly help me out on this issue.

On[protected], I use SBI,ATM-card to withdrawal cash of Rs.4000 using City union Bank ATM, Janakpuri. Cash not dispensed in ATM but account debited.
I filed complaint in my SBI branch, they gave me token No. 1514.
I went to my SBI, Delhi Cantt. branch then after many time and I was used to talk to Branch Manager, but I didn't got any response.
I also register my complaint through their toll free Number 2 times,...