State Bank of India [SBI] Complaints & Reviews

SUB- SBI CARD[protected]

The above said credit card was issued to me during the last week of July 2004. As per the Tariff of Charges given to me upon joining as a credit card member, I was to make payment only for the amount towards purchase of goods and not towards any additional charges(insurance cover). However, you have billed me during the months of August-2004 and September-2004 for the same which is a clear violation of credit card agreement framed by you in which you have clearly stated that insurance cover is free for card holder (please refer to the Tariff of Charges - printed format supplied by you in 2004).


As regards the wrong claims raised by you in the bills of August-2004 and September-2004 towards the insurance charges, detailed letter was sent by me on 15/10/04 and on 19/06/05 addressed to the Manager, Customer services - SBI cards which was neither acknowledged nor acted upon. till date.

On account o[censored]njustified claims raised by you in the bills of August-2004 and September-2004, I had stopped using the card from October-2004 and intimated the bank to treat my card as cancelled and stop all further billing on the said credit card.

The following were the extra claims raised by you

Aug 2004 Sept 2004
Credit shield Insurance premium Rs. 0.79 Rs.2.06
Personal accident insurance premium Rs.16.00 Rs.16.00
Insurance administration charges Rs.12.96 Rs.12.96

Hence it may be observed that I am being falsely accused of non-payment of dues against purchases made. It is pity to note that even after a span of 5 long years the matter is not settled and I am being mentally harassed by the bank officials and their
call centre employees for non-payment of dues. The latest bill sent to me dated 3/9/09 shows an outstanding amount of Rs 10,415/- (after a gap of 5 years).

sbi has change my demat account two times .but it still not working,they provide me new demat account number but i can not start login on http://sbicapsec.com because of not matching wit demat account ,i complaint many time but they not care on problems.i also called by phone and send money to correct the problem ,but always the give me suggestion to contact other number.i applied for online trading in month of first week of October-2009...

On Dec.5 ,09 I recd sms from TA SBI CARD thar "Transaction of $441.37 made on SBI Credit Card XXX2060 at money bookers Ltd. on 5 Dec. 09. Immidiate I call the customer Care and inform that I have not done any transaction and mail amd fax also for this un authorise transaction. On instruction from customer care I filled Disput Form & mail and faxed them.

Again I recd sms From Lm SBI CARD "Your Estatement Dt 16-dec-09 has been sent on your e-mail id [protected]@yamil.com Total amount due of Rs. 29467.03 or Min amt of Rs. 1471.36 is payable by 05-jan-10."

From beginning I am receiving my e-statement of my Email id that is [protected]@rediffmail.com, how SBI people change my mail id and sent statement to others. Till to date I have not received the hard copy or e-satement on my mail ID of credit card statement for the month of Dec 09 .

I recept transaction details from customer care where I surprise to found 4 un authouruse transaction is done on my card by pay pal and moneybookers ltd.and immidiate sent a Dispute form by mail and fax.

I received one call from customer care and recd letter from Sbi that all transaction is done by me only and done all security and dob and liable to pay But I fully deny the transaction..

When on dec 5 I reject the transaction how sbi debit that transaction on 7-dec-09 they can definetely reject.

Kindly help me out and send your suggetion.

Thanks,

Abizar Kothari
[protected]

Dear Sir,

I, D S Mane, Exservicemen (Indian Navy). My pension account is with SBI Tilak Road Branch A/C No = [protected]-8 Corrigendum P.P.O. No = S/COR/001263/2009 which has sent by my bank to SBI pension cell for revised pension adjustment on 27,Nov,2009. but yet it is not adjusted.Employees retired after me has received their arrears and revised pension, but my process is still not completed. I sent emails to pension cell but reply not given and phone calls are not being attended by SBI pension cell.

My SBI pension bank has given up my case saying that forwarding of PPO is their duty and they have completed.I am not getting any response from SBI pension cell. So that it is requested please help me to receive my revised pension and arrears.

Thank You
Mobile No = [protected]/ 75

I lost my sbi atm card 5 jan 2010.Lahurabir branch varanasi UP. my a/c no.is [protected] & SBCP card no.[protected].please stop any trajection by atm card .and reqvest my new atm card send me soon time . Thanks


regard
vinod kuar jaiswal
varanasi(UP)

dear sir/madam ,
i am Manivannan from Chennai
sir i am using HDFC ATM card. i wanted to withdraw the money so i went to the nearest SBI ATM at PBB.Bazullah Road branch T.Nagar, Chennai (ATM ID S1AN[protected] on[protected] night at 7:30 P.M. tried to withdraw 500 rupees. but there computer shown error message like " your transaction has been timed out". so i came back . after 15 Minutes i withdraw Rs.400 money from the same ATM bank there i got balance as lost 500 rupees.

So i request you sir to get back my money and solve my problem as soon as fast.

Thank you sir.
Manivannan

Sir/Mam,
For last three to four months I am receiving calls and SMS for o/s amount of SBI credit card.In SMS they are mentioning 'Mr reddy your SBI card paymt due last 4th mnth pay immidite Total-35700/Mad rs 4182/thankyou' I got this SMS on 18/Dec/2009 at 1:51PM from no. [protected]. In calls they are speaking only in hindi and if I ask for any other details like billing address they are disconnecting and no response. I haven't received any statement as on date, Question of receiving statement dose not arise as I don't have any SBI credit card. I have got calls from these numbers [protected]; [protected]; [protected] and [protected]. Please look in to this matter immediately and make necessary correction at your end Give feedback as early as possible.Hopping positive action from your end.

Regards,
Srinivas Akula
[protected]

THIS IS BRINGING T YOUR KIND NOTICE THAT I VISITED LOHGARH BRANCH OF SBI AT AMRITSAR AND I WENT THERE TO DEPOSIT CASH. AFTER ASKING WHERE THIS BIT HEAVY CASH(ABOVE 50K) WILL BE DEPOSITED. ONE BRANCH PERSON POINTED TOWARDS SINGLE WINDOW WHO WAS SITTING ON COUNTING MACHINE. WHEN MY NO. CAME THE LADY WHO WAS SITTING ON SEAT SAID THIS CASH WILL NOT DEPOSIT HERE AND TOLD THIS CASH WILL BE DEPOSITED TO COUNTING MACHINE WINDOW. THEN I CAME THERE AND THEN THIS PERSON SAID NO HE WILL NOT DEPOSIT THE SINGLE WINDOW LADY WILL TAKE THIS DEPOSIT. AFTER REQUESTING BOTH COUNTER I WENT TO BRANCH MANAGER (MR.PARAMJIT) BUT HE WAS NOT THERE THEN I MOVED TO MR. kHANNA WHO WAS SERVICE MANAGER BUT HE ALSO DINT SHOW VERY MUCH CONCERN IN THIS CASE. iT WAS VERY MUCH BITTER EXPERIENCE OF SBI BANK. WHICH IS DECREASING THE BRAND IMAGE OF BANK. AND THIS WAS NOT THE CAE WITH ME ONLY I WAS OBSERVING WHOSOEVER IS COMING WITH 2-3 PACKETS OF CASH(100 OR 500/-) WAS FACING SAME PROBLEM. PLEASE TAKE ACTIONS SO THAT CUSTOMER COULD NOT SUFFER. I HOPE THIS WILL NOT HAPPEN AGAIN WITH ANY OTHER CUSTOMER IN NEAR FUTURE.

I am holding SBI A/C No- [protected] with SBI Bijpur Branch, Sonebhadra, UP from May 2009 with ATM No[protected]. But, I didn't received the Pin code till Nov,2009. Thereafter on repeated request I received the duplicate pin code. But on verify its functioning, the ATM card blocked showing incorrect pincode. Though I entered the correct code which was mentioned in the secret code letter. On consulting the ATM officer of SBI Bijpur, he suggest me that there may be a possibility of fault in code system generation. A request has again been placed by the bank but till date case not yet solved.

Please do needful at the earliest, I m facing great difficulty being out of station.

Not Issuing provisional Statement
I am facing a problem in getting the provisional statement for the Home loan [home loan a/c : [protected]] which I had availed in Feb 2009 from SBI branch – Kottar, Nagercoil, TamilNadu, Kanyakumari Dist.I have been paying the EMI till date without any failure.

I had send a registered requestion letter for the same to the bank mangaer, but have not received any response till now.

When I had asked for the provisional statement, they said that the bank manager is on leave and there is no authorized person to issue the
Provisional statement until the manager comes back from his vacation, which is after the cutoff date of submission of investment proofs in my company.

Kindly consider this as an urgent issue and take necessary steps, as I will not be able to claim my tax exemption without the provisional statement.

my email id is : [protected]@gmail.com

sir
i have an account in sbi haltu (new ballygunge) . i was carryiing out transaction in internet through make my trip .com with the help of sbi debit card. i tried to carry out transaction 4 times and in all these 4 transactions the message appeared as TRANSACTION HAS FAILED. but the amount was deducted from my account 6498x4=25992 against the account no [protected] and rupees 6498 against account no [protected](sbi singharsi). the ticket has not been done but i lost the money.

please refund the money to my respective account as soon as possible.

my contact no [protected]

HI
Beware of taking car loan / any from SBI.....I have taken a loan from Statebank of India with a wrong commitment on interest rate on 30th Jan 2006, the officer told the interest rate is 8.5% fixed and signed papers without checking the clause, be ware of SBI in this matter. All car loan in the market is available at Fixed rate for the entire tenor.

I have never got any communication or sanction letter, even the change in rate supposed to be informed to the consumer which is a Big concern with the MASS BANK like SBI, they dont have any system but a bunch of 50+ aged people. SBI has to immediately change these people and also

Three years later, I came to know that the Car loan is at a floating rate and not fixed....when I checked with the bank that the car loan is generally a depreciating product and the entire car loan provider is giving the rate on a FIXED term for the complete tenor. The answer is we have not such options, this is one part of it.

The second and interesting part is that, as per SBI, the rate mentioned in the arrangement letter / sanction letter which never came to me is 1.75 less from SBAR (Prime Lending Rate) Based on my complaint with Banking Ombudsman the there was a dispute even there where instead of 1.75% less from SBAR they have given only 0.25 less from SBAR where the SBI is looting cosumers money which is a real concern. these are never disclosed to any one in the market / customer.

Note: due to the floating rate and the EMI is constant, there will be an overdue if the rate goes up and the same will also reflect in CIBIL, which is my case

Beware of taking loan through SBI and periodicaly check whether SBI is charging as per the promise, I have lost 10000/- every year and now I have completed the 4th year due to the above reason I have closed the loan.

My enquiries send to the Marai Malai Nagar branch through email ( sbi.[protected]@sbi.co.in ) which is given by the branch Manager, the mails were not reaching to them.

Dear Sir,

For the payment of the student exam fee for the UK actuarial society i needed to make the payment in GBP through the DD amounting to GBP 121.To do so i went to the prepare the DD at the borivali east branch of SBI located at the Dat Pada Phatak on saturday 9 Jan 09 to the foreign exchange division and the concerned person name is Mr.Dhumale.They told me that such service is not available on saturday and told that i can execute the documenation work and payment on saturday and they would prepare the DD by monday 11 Jan 09.

so i did so on saturday and when i sent my sister to collect on my behalf with the necessary documentation the concerned person,Mr Dhumale (From foreign exchange division) says that the draft is not signed because the branch manager is on leave on monday and could only be done by tuesday 12 Jan 09. When it was said that it is urgent the person acts smart and says that it could be done before if it was that urgent and trying to hide his ineffciency for not getting his work done as he could arrange it to send it for signature for the other nearby branch of the SBI if the branch manager is still absent on tuesday (which he acknowleges that such a procedure could be done) as well wherein he could do the same today and get the DD prepared today rather than causing delay till tomorrow.The point here is the attitude of the person towards the customer servicing and also the bank charges a good commission for such service (here it is Rs. 900) which in turn is paid to such inefficent employees.

I have deposited my salary cheque on 5th jan in SBI bank, still now my cheque has not been cleared. Please Do make it asap...

Dear sir
Few minutes back i discuss my matter for bounce chq complaint no[protected]


I request you to please send me immediately by scan copy the bounced cheque along with the details for cheque being bounced


Yours truly,

Dinesh Malhotra


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: RE: SBI Credit Card [protected]
Date: Sat, 9 Jan 2010 14:43:57 +0530

reminder-ii


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: SBI Credit Card [protected]
Date: Wed, 6 Jan 2010 11:15:19 +0530


REMINDER

Dear sir,

On 26th Dec'09 we recvd call from your side you inform me we sending chq with in 10 days, but now Till date we havnot recvd chq copy & the details for cheque being bounced. now its one month. if you have not send please wave of the charges bounced chq & late payment, As per telephonic discussion waveof overlimit fee



Yours truly,

Dinesh Malhotra



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: RE: Email From IRCTC
Date: Fri, 25 Dec 2009 11:24:42 +0530




I am having an SBI Credit Card [protected] in the name of Dinesh Malhotra



If my cheque was bounced why did you not inform me about it, I came to know

about this from the my Bank (Bank of Maharastra).



Anyhow I made a complaint regarding this with your Customer care Helpline

on 11.12.09, as per your customer executive the cheque was supposed to be

sent back by 19.12.09 along with the details for cheque being bounced ,but till date I have not received it.



Once again on 24.12.09 I made complaint with your executive my complaint no[protected]





You have charged me over limit fee, instead of charging me overlimit fee you should

have stopped my card as you had done previously. I am attaching the previous statement for stop payment for your reference.



I request you to please send me immediately by scan copy the bounced cheque along with the details for cheque being bounced.





Yours truly,

Dinesh Malhotra



[protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: [protected]@HOTMAIL.COM
Subject: Email From IRCTC
Date: Sat, 28 Nov 2009 11:29:11 +0530

________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us [protected]@irctc.co.in
________________________________________________________________________

Dear Customer, We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account. You may kindly try using another valid card / account. However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you. In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected]/ 4787/ 4773/ 5800/ 8539/ 8543 , Chennai Customer Care[protected] or mail us at [protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.





We solicit your continued patronage to our services; offering our best services always.

*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************

Warm Regards,
Customer Care
Internet Ticketing
IRCTC

I have applied for SBI Card on[protected], and I have lots of complain for SBI Card, I am totally unsatisfied from SBI.

SBI card Executive promise me for the SBI Card with 50000 Credit Limit and I have come to know from SBI Costumer care that you are approved for SBI Advantage Plus Card with credit limit of Rs.9000/-

I have received Private & Confidential PIN for Cash withdrawals through ATM on[protected]. but till i have not received my card.

I have received a message from SBI CARD on my Mobile on 05/01/2010 Congratulations on the first transaction on your SBI Card, I have not received my Card and how you can concretes me for first transaction.

today I have received a message from SBI CARD on my mobile your statement has been dispatched total amount due of Rs.1407.57, i am sock without card i will receive my card statement with due date of 25/01/2010. even i have all ready pay Rs.1408/- through cheque No 000001 of Kotak Mahindra Bank and its Debited on 14/12/2009 in my account. customer care department of SBI have no detail about my payment and they ask me for payment again


Is it my problem is normal for SBI? Is it fare for customer ?

Sir,
on[protected] I withdrawn Rs.15000 from statebank ATM, Prashanth Nagar, Uppal, Hyderabad. I did not able to find that one of those 500 Rs note is FAKE. My account is in SBH, Habsiguda. And went to SBI, Prashanth Nagar, Uppal, Hyderabad, which is maintaining that ATM and where my another account also there to deposite on[protected]sunday branch). Then the clerk find one of them is FAKE. Then they tear the number and crossed along it with pen as FAKE. They did not agree or not taken any step to find how that ATM given that note. They are blindly claiming that ATM machine
will not be wrong and it will scan. And their way of claiming is also appear that they fault is mine. It hurted me a lot. How the user of ATM will find the note as fake and even if he found it how can I recover money. Customer may become humiliate due to this services. How can I get justice, fill my loss of Rs 500 and get relief from mental stress. Please show me the way I can act.
I am waiting for your kind reply/action.

bank and the branch:state bank of india ashram road branch,ahmedabad
savings bank account no:[protected] and atm card no:[protected].the card is damaged on account of its magnetic fields tape damage sustained during the withdrawl of cash during the operation.request is made to replace the card without charges as this is being the accidental.

Dear Sir,

I ketan D sardesai, having credit card of SBI I have already complained about the way of recovery of SBI even after the blunder made by their own people due to communication mistake & threatening done by there executive. Finally They pressurised me for settlement though I was not willing to do the same. I went for the same while giving me the offer of settelment their executive committed me that before last payment deducted from my account my letter of NOC will be issued & my card will be working after my last amount is debited from my account. Till the date none of it has happened. Those useless customer care executives who were calling me for payments even when I was in a funeral, now they are not lifting phone when I am calling for NOC. I was tring for some small amount of loan from HDFC that time the bank objected that I had due of SBi on my account, hence I submitted the letter which SBI has given me while collecting settlement payment. HDFC executive replied my that this letter is not authentic & is of no use.

KIndly do the best to give me the NOC immediately & make my card working.

Thanks & Regards,

Ketan D sardesai
[protected]