State Bank of India [SBI] Complaints & Reviews

APPLICATION TO INDIAN CONSUMER COMPLAINT FORUM

UNDUE OUTSTANDING, INTEREST BURDEN & STATEMENTS NOT RECEIVED

Dear Sir,
A. INTRODUCTION
I am class ‘A’ gazetted officer at the rank of Joint General Manager in Ordnance Factory Ambarnath(W), Distt- Thane- 421 502, MINISTRY OF DEFENCE. I am given SBI credit card & operative since November 2009. The details are as under:

Name- Mahabir P Sharma, (self)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment date- 05 of next month

Name- Seema Sharma, (my wife)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment due date- 05 of next month

B. REFERENCE
Following reasons have compelled me to write to Consumer Forum which have been immediately brought to the notice of SBI Head Quarter at following address:
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India

Vide letters & enquired the details of documents through RTI-2005 as under:
1. My first letter of OFA/MM/MPS/10 No. dated 15.01.2010 on mail & fax No.[protected].
2. RTI information demanded from CPIO vide letter of OFA/MM/MPS/10 No. dated 25.01.2010 by registered letter.
3. Last letter No. OFA/MM/MPS/10 dated 25.02.2010 against SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

C. COMPLAINT
My complaint lodged to SBI credit Card vide my letter No. OFA/MM/MPS/10 dated 25.02.2010 & sent by registered post is repeated to Consumer Forum as under:

Quote
1. No information is forwarded till dated 24.02.2010 i.e. one month granted period as per RTI rules is over against my application u/r (1). An amount of Rs 100/- (one hundred) has been sent vide crossed DD No. 734362 dated 25.01.2010 against RTI fee of Rs. 10/- & balance amount for photo copies. The application has been sent vide registered letter No. 001041 dated 25.01.2010. Since information is not forwarded till date further action will be initiated in due course as per RTI rules. (all related documents attached)

2. Cash transaction disputes of Rs 513.80 each at M/s KT Trading Co Ltd, Mumbai dated 11.11.2009 & 13.12.2009 have not been taken for investigation. These disputes remain un-attended. Four disputes out of projected six disputes vide RTI application u/r (2) are under investigation.

3. Since the subject transactions are under investigation, FEE- LATE PAYMENT WILL NOT BE APPLICABLE. In view of the above, please correct the debit amounts from monthly statements accordingly. The debit amounts which are to be deleted from the monthly statements are as under:
Monthly statement Statement date Date of late fee declared by SBI Credit Card amount
December 2009 16 December 2009 10/12/2009 350.00 (three hundreds & fifty only)
January 2010 16 January 2010 09/01/2010 350.00 (three hundreds & fifty only)
February 2010 16 February 2010 09/02/2010 600.00 (six hundreds only)

4. Also under the present circumstances of case under investigation, the undersigned is not liable to pay the “Minimum Amount Dues” till settlement of the dispute. This may please be noted.

5. No PDC is given for completion of investigation. Assurance given is “we shall revert back shortly with a final resolution”.

6. The undersigned has received first time monthly statement of February 2010. No document was received/ sent from your office before that. These monthly statements require amendments as narrated above & informed. It is requested to send the corrected monthly statement of February 2010 duly corrected.

7. It is requested to communicate all SBI Credit Card related officials who are expediting wrong dues over mobile/ phone, not to expedite till settlement of the dispute.

8. The undersigned could not get any benefit of helpline as I got the line busy all the time.

Unquote
D. ATTACHMENTS
1. DOC file of my first letter of OFA/MM/MPS/10 No. dated 15.01.2010.
2. DOC file of RTI application vide letter of OFA/MM/MPS/10 No. dated 25.01.2010.
3. JPEG copies of SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

E. CONCLUSION
As lot of re-imbursement cases are pending with SBI Credit Card un-settled which is evident from on-line Consumer Forum, the undersigned has stopped payment of any balance till settlement o[censored]n-necessary dues, illegal interest, undue outstanding & non-action on RTI application there-by illegal seizing of RTI amount forwarded to CPIO, SBI Credit Card, Gurgaon, Haryana..

Odd time & repeated mobile calls from SBI Credit Card centers by mobile Nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and so on continuously harass me & my family. The operators are not communicated from head quarters about the case(s) under investigation & they occasionally land up in to argument with customers including me jeopardizing peace & tranquility in my work/ office as well as in my home. This requires to be stopped immediately.

I request you, sir, to look into the matter and stop harassment to the customer/ consumer with proper & immediate justice.

Copy to:
The CEO
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India
(Attn: Ms Kavita Khanna, Manager- Chargeback)
Yours Sincerely

(MAHABIR P SHARMA)
+[protected]

SBI internet banking kit no[protected],of manorma prasad and kit no[protected],is not working ,it says invalid username and password in first login itself,,we contacted sbi branch manager gumla ,jharkhand several times but he is not able to solve our problem

sir,my motherS mt.BASANT KUMARI W/O SH. KUNWAR PAL SINGH is 92 years gettingfamily pension from U.P. education deptt. through state bank of india ,main branch, ALIGARH 0604. her a/c no is [protected].on 11 /01/10 R s.22395 was transferred to some a/c no.[protected]. on being enquired the the concerned officre told her that this amount was wrongly debited from her a/c.he assured to rectify the mistake .but nothing has done so far .it was planned simply to linger on the matter. now i wish to bring this misdeed through this forum to manager s.b.i.,main branch, aligarh to mitigate my harassment by crediting Rs 22395 to my a/c immediately.
ajaikumar singh

Dear Sir,
This is NAGESWARA RAO BONKURU, Savings Bank A/c No. [protected] of State Bank of India at Perecherla (1345) branch Andhra Pradesh and the ATM Card No.[protected] have registered trhough ATM for SMS alert service twice. However, the service has not been activated so far. My present mobile no. is [protected](Mumbai). In view of the above, I request you to kindly check the status of the request and activate the SMS asert service on the given mobile no. [protected](Mumbai) at the earliest.

Thanking you sir,

I hold a Savings account in SBI Serilingampally Branch, Hyderabad. I have requested for internet banking profile(kit) on 24th February 2010 and clearly indicated the account number (my account) in the application form for internet banking user profile/kit.
I was given a kit containing a user id and password and have been advised to login and check on Monday (3rd March 2010). Now when i logged into the internet banking site of SBI (www.onlinesbi.com) today, I find that a completely diffrent account has been linked to my profile DESPITE ME SPECIFYING THE ACCOUNT NUMBER CLEARLY IN THE APPLICATION FORM SUBMITTED IN THE BRANCH.
This is a potential mistake with huge impact as it may have happened to my account or any body account which is literally providing access to one's bank account to the inappropriate person.

From December 2008, I am receiving a phone call from SBI ([protected]/76) in my mobile, which asks me for Mr. Asish Taru Goswami. I have taken the mobile from Vodafone directly on Nov 2008 and started getting this call from SBI.

This is happening for almost 15 months despite the fact that I have informed the Callers every time that I am not the person they are calling and asked them to stop calling me. And every time the caller assured me that they are updating at their end and I will not receive any calls. But even after several requests this is not stopping. I am still receiving calls evey week and sometimes even mutiple calls a day.

I think this person "Asish Taru Goswami" is using some SBI products and as a reason SBI is trying to reach him. But SBI has no right to disturb any other person continuously by dialing a wrong number. This is a harrasment to me, receiving a wrong number for a long 15 months.

As a reason, I would request SBI to look after this problem and hope that I will receive no calls from SBI asking for some other person.

To,
The SBI Manager,
Credit Card Division.

This is with reference to SBI Credit Card which was offered to me under false commitments. Request you to read the complete mail and arrange a call back asap.

I had received a call from your Outsourced Agency for taking SBI Credit Card. I was told that there are no joining/cancellation/yearly fees etc. and i was told that i would get a SBI Gold Credit card and Credit /Cash limit shall be equal or more then my existing HDFC card.
Based on what i heard, i believed and agreed to take the card and requested the agency to send someone to collect the documents. I handed over all required documents and took xerox of the Application form papers.
Then i started getting calls from the Verification Agency confirming the Application and they intimated me that there was a joining fee for the card and i have applied for SBI Silver Card. The Application Form no. indicated by your Verification Agency was Wrong and i shared the actual Form No. which i had filled since i have the Xerox Copy with me. I told your Verification agency that i had applied for Gold Card and that i was informed that there were no hidden charges (i.e. joining, cancellation, etc.). After i shared this information to your Verification agency i again got calls from your Outsourced Agency indicating that it was one time payment and i need to agree. I clearly told you Agency that i was not going to say yes for these one time charges and if the charge still persist then they should have informed me and i requested them not to process my application. I got around 7-8 calls from your Agency with different people speaking to me (i.e. Smitha, Divya, Pooja, Poonam) and also to Sonya who said she was the Sr. Manager representing on behalf of SBI and her mobile no. is [protected] (atleast this is what was given to me). I believe the name of your Outsourced Agency was Lead Source Financial Ltd. or something like that. They even went to the extent to telling me that they shall pay the charges from their side/salary and i should say yes to your Verification Agency. I rejected the same indicated that it was not the right approach and then when the call once again came to me from your Verification Agency, i once again clearly stated that i would not like to have this application processed and that i want my documents back and the same was agreed with your Verification Agency.
Then a few days latter i got an SMS indicating that my Application was under process, i immediately called your Customer Care and spoke to your executive informing him (Executive Name: Majid) of the entire incident. Your executive (Majid) informed me that since the Application is in progress there is no other data that was currently visible and hence he (Majid) cannot check whether any charges were cancelled or persisted. I told him to log a complaint and make a note of the same since i had requested not to process the SBI Card if there were any charges associated. Majid was kind enough to give me a Reference no.[protected] for the call and i really hope Majid had documented our discussion.
Today (02-Mar-2010) i received the card, SBI Silver Credit Card and over and above that in the Terms & Conditions it stated that there were charges associated with the Card. Also when i tried calling the customer care i heard a charge of Rs.250/- charged to me for the card.
I am highly disappointed with this attitude and un-professional behaviour from SBI especially since our famly has been with SBI since ages. I am also disgusted by the approach of your Outsourced Agency and Verification Agency which processed this Application Form even after i clearly stated that i would not want the application to be processed. Statements from your Outsourced Agency such as "This is just a one time charge and who bothers of Rs250/- today, if you want i shall pay it from my side just say yes to the Verification Agency" are completely unethical and unacceptable. This approach is definitely unacceptable and is highly unprofessional. I had called today (02-Mar-2010) at 1950hrs on your Customer Care no. and when the call was attended by your Executive (Umang) he just put me back on the IVR without even listening to me and then after 7min. on the IVR, i heard that Customer Car is closed for the day.
I am disgusted with this approach right from your Outsourced Agency who committed fraud, your Verification Agency who processed the Application even after i told them not to process the application and the attitude of your Executive (Umang) who did not bother to even lend a ear to me and understand what was the issue before putting me on the IVR.
Relevant details are mentioned below for your reference:
Application Form No.: S[protected]
Reference No.:[protected]of the Complaint logged by Majid)
Credit Card No: [protected]

I need a call immediately from SBI Executive and need you to cancel the card asap without any charges associated towards me. I would not like to avail any further services from SBI and its complete experience was unprofessional.

Kindly do the needful and facilitate for closing the closing the credit card.

Regards
Yogesh Okhal
+91-[protected]

I had applied for Recruitment of Probationary Officers in Associate Banks of SBI and the written test for this post will be held on 7-Mar-2010. I did not have my application form printout, now the website is not allowing me to take the print out of my application form, and the Reprint link is disabled from the site.

Please provide me the alternative option to take the re-print of my application form.
Registration ID : 1145309
Roll No : [protected]
[protected]@live.in
Kindly treat this as urgent and please do the needful.

Thanks and Regards,
P.Maheswari

Dear sir,

I M A ACCOUNT HOLDER IN SBI EKTA NAGAR BAREILLY. LAST (15 JAN 2010 ) MY ATM CARD[protected]) WAS FALL DOWN SO I BLOCKED MY ATM CARD BY TOLL FREE NO. ON (16 JAN 2010). BUT AFTER 2 DAYS I HAVE GOT MY ATM CARD BACK.SO I WENT TO MY BRANCH AND GAVE A APPLICATION TO BRANCH MANEGER BUT MY ATM IS NOT UNBLOCKED SO LAST WEEK AGAIN I WENT TO BRANCH BUT MY ATM IS NOT DOING WORK IT SHOWING ME RESPONSE CODE 150 . SO I M REQUSTING TO U PLEASE UNBLOCK MY ATM CARD.


(A/C NO.[protected])

(CARD NO.[protected]


REGARDS DATE
ATUL GUPTA 02 mar 2010
119 DEEN DAYAL PURAM
BAREILLY (243122)
CONTECT NO. [protected],[protected]

I went to SBI Shivaji Nagar, Branch, Gurgaon. I have a car loan account with the branch. I requested for the account statement of my account. First of all I was directed to computer room, where Mr. Baweja treated me as unwanted person. On my requests he intiated the print out of the statement and asked me to collect from the cabin of Mr. Singh (cashier). I went to Mr. Singh, he replied that there is no print out go back to Mr. Baweja. Mr. Baweja advised to talk to Mr. Gulshan. I went to Mr. Gulshan who told me that it is the duty of Mr. Baweja, he is the incharge. I again went to Mr. Baweja who replied that there is no stationery. After some request he managed some A4 sheets. But there was a paper jam in the printer. He said Mr. Gulshan can do in this case. Mr. Gulshan finally replied that he has filed a complaint to service provider and printer will be ok by evening.

I left the branch in such an anger repenting the day when I applied for car loan from this bank.

Dear sir;

I am holding 100 shares of Tamilnadu petro certificate no.65524 Regd.folio # 00355139
desting nos.25777211 to 25777310 and sent for demate through state bank of india
Ahmedabad vide DRN no 25883 dt.Apr 12,2005.but it is rejected on may 09,2005 due to shares not received with the said DRN.
The same information sent to compay by SBI A'bad vide letter no.Demat/DO/PDRN/4/251
dt.24 jan,2007.and during 2009 Bank has sent New Dp form and stamp paper duly filled required details.on 19 mar;2009 DP form no. DRN # 0071481 dt.19 mar,09
But uptill now no action taken by company or SBI Mumbai
Please do needful and inform via e-mail

Sir,

I have used my DEBIT Card / ATM Card No. [protected] of State Bank of India, JNU Main Branch, New Delhi situated in the JNU Campus (KC) on 28.02.2010 for withdrawl of Rs.500/-. Unfortunately, no cash was delivered from the ATM, but my A/c. No.[protected] was debited by same amount.
Kindly credit my above mentioned A/c as early as possible. Thank You.

Regards,
Nijeesh N
JNU

I have booked a train ticket of Indian Railway through IRCTC ( Indian Railway and Catering Tourism Corporation) But the payement was not successful with an error message

'PY20086-Instrument Not Allowed Invalid brand'

I used the card issued by an assocated Bank of State Bank Group, ie State Bank of Tranvancore. Is it should be issued by SBI itstelf, not by an associate bank like SBT, SBM etc?
Kindly answer.

my internet kit no is:[protected]
packet no:79377
circle no:03
serial no:15
my SBI account no is :[protected]

i bought this kit on[protected] but still now i am not registered in internet banking..
he said it will be activated within 3days

Can any one help me

Thanks

Dear Sir,
Applied for SBI Credit Card and receive the PIN number details after some time. Today i received Monthly credit card statment and upon toll free telephone communication as mentioned in the SBI Bill statement for Credit Card number as mentioned in the bill is [protected], he reiterates that i must pay the bill amount of Rs.551.50/- eventhough i did not receive the Credit Card and the person spoke to me is using thretening tone and was rude.

I insisted that how does SBI asking me to pay though fail to deliver the credit card but the gentlement was rough and using thretening tone.

I bring to your kind attention of this kind of blackmailing attitude of SBI credit Card department / service and am distrubed.

Soms one or other is always at home and he claims that there where no one at home as per his currier company and even if the card not delivered i must pay and he insist to state that i pay with threat tone
Regards,
Joseph Doss
[protected]

Dear All,

It is to bring into your kind notice that i am a citizen of india and i am getting problems from one of the esteemed banks namely STATE BANK OF INDIA .
Recently . there is a opening in SBI for the pots of PO. for which i have made the payment to one of their branch ( branch code: 03114 , sk puri PATNA) . but when i made entry in the online application and try to submit it thhe message of security check invalid is coming again and again.

now, when i am trying their customer support and service no they are saying that they dont have information and when i tried their Mumbai head office no they are saying that they also donnt have the information about this.
Nobody is taking responsibilty to clear the doubts nor even giving the right path or number to get my doubts clear .

immediate action is highly appreciated.
Also try to help me out .

BR//
Nitin Gautam

my sbi mutual fund folio number is 11046404. i need account state ment for tax deduction purpose

sir,
this is prabhjit chopra having sbi card no. [protected]. i always pay the bill before due date n i have paid my payment of dec 09 statement before due date. then also your bank has charged me late fee in jan statement. contacting u on landline is very difficult i have tried many times. there is always problem with your card. pls revere the late payment fee as i will not accept that late fee. thanking you

sir,
I G.Sesharao having an account [protected] in SBI in the branch of EDIBAZAR near saidabad in hyderabad.I apllied for booking a movie tickets in vijayalakshmi theater in L.B.Nagar-hyderabad by online booking with my debit card account, while doing so the transaction was failed but my account was debited with sum of rupees 120.so, please add my debited amount of rupees 120 in my account.

Details:
Name:G.Sesharao
Bank:SBI
Branch:Edibazar
account: [protected]
Debitcard no.:[protected]
Date:[protected]
Time:9:30

Complaint Ticket Number : CC[protected]

Name : K L ARORA
Account Number: [protected]

Complaint against State Bank of India Nehru Place
Email : [protected]@rediffmail.com
Phone No : [protected]

Product : Customer Service at counters
Complaint : Pensions - Delay in credit of pension

Message : Kind Attn: Chairman SBI, Bombay

Dear Sir,
Owing to it""s whims and fancies State Bank Of India 40-41, Bakshi house, Nehru Place, New Delhi has stopped crediting my pension since Nov 2009 besides releasing my medical allowance of Rs 600/- pm since Dec 2008 which had also been increased to 1200 from Jan 2009. I called on concerned Deputy Manager so many times prevailing upon him to release my legitimate pension and medical allowance but in vain. I had handed over Life certificate twice in Nov 2009 itself to the said gentleman. I also met his superior officers but no results. My PPO No. is 18/2008 and my SBI Saving A/c No. is [protected]. The said branch of SBI had earlier caused excruciating delay in crediting my pension for 12/2008 to 05/2009 even though my deptt. sent them necassary directions along with Pension payment order timely. What is wrong with SBI? Why are they bent upon harrassing retired persons like me without realising the fact that the old persons are most vulnerable persons in the society and pension amount is a sole source of their livlihood. With a flicker of hope.
Sincerely Yours, K L ARORA Retd. Asstt. PF Commissioner EPFO, New Delhi Mobile No. [protected]