State Bank of India [SBI] Complaints & Reviews

Dear SBI Cyber Cell team,

Refer to below details one of my SBI account, some transations have been made by some, please go through below details & arrange to refund my money as I have not done any purchase -

Following are My Debit card Details are as follows -

510372xxxxxx5520

Transaction has been made on Dated 11.12.2019 between 02.23
PM to 03.00 PM ) following are details -

1. Pos ATM purch - OTHPG 274549 - Rs. 2000

2. Pos ATM purch - OTHPG 274938- Rs. - 2000

3. Pos. ATM purch - OTHPG 275301 -Rs. - 2000

4. Pos. ATM purch - OTHPG 275711- Rs. - 2000

5. Pos ATM purch - OTHPG 129915 - Rs. 1000

6. Pos ATM purch - OTHPG 136461 - Rs. - 1000

7. Pos. ATM purch - SBIPG[protected]Rs. - 5000

8. Pos. ATM purch - SBIPG[protected] Rs. - 3000
9. Pos ATM purch - OTHPG - 266389, Rs.- 1500
10. Pos ATM purch - OTHPG - 541674, Rs.- 1000
11.Pos ATM purch - OTHPG - 542086, Rs.- 1000

Please arrange to help in this regards & arrange to resolve my issue.

Regards,

Omprakash Vishal Laddha

M.No. - [protected]

We have transfer rs. 30, 000 by online neft on 11/11/2019, transaction no: sbin[protected] while transferring wrong account number was given. All other details were correct. Correct account was: [protected] name: rajendra baban borate bank of india ifsc: bkid0000502 instate amount credited to his account held in hadapsar pune branch of bio it went to account number [protected] in ludhiana. How can neft transfer goes on simply bank account number without confirming all other details

I am vinod pachpor got a credit card in 2018 by some agent in nagpur. Lots of time i got from recovery agent for recovery and one promise me to settle account and asked me to pay 8000 but next month i got call from some one else n told me that the account is not settled that is why after that i refused to pay my amount due to misguided me n interest increasing very fast n stop using the card.
But yesterday i got call from recovery agent from this no. [protected] he just using all my facebook information n giving me warning n abussing me if i will not pay we will called to your boss n asked him to terminate you with different tone exposed you on facebook in your area and calling me cantinue must be more than 20 time n giving me waring it will not be good if you not pay your due we can do that we will # by hook or crook i don't know who hire this type of people i tolerate everything but then he cross is line and called to my father n abused him giving falls call they your son default waghwille company money giving him false information n abusing him again n warning him, it can not be tolerat it's too much abusing it's not your right your agent first beg for to take credit card n then abuse who gave you the right to abuse any one i want stric action against that agent n company other wise i will go to court. The agent name be punkaj gupta.

There was a refund of Rs.2099 from Amzon.Refund was initiated by 25 November 2019 (BOP REF no. given by amazon[protected] but refunded amount has not been credited in my bank account and there is no clue about money.Earlier it was said that money will be credited within 5 business days but its more than that.I request to trace my money and credit in my account.

Dear sir

A refund of 950 rupees was successfully processed on 25 oct 2019 to my account by amazon.in. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service but not get any help.

I have confirmed with amazon and they have successfully processed the refund and reference number is[protected]

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Dear sir/madam,

This is to inform you as my transaction is pending with sbi bank from last 2months below are transaction id and account details.

1. Refund reference number :[protected]
2. Account number :[protected]
3. Name : basavaraj meti
4. Branch : sbi in touch white field bangalore.

I request to sbi bank kindly help me to resolve this issue as soon as possible.

Regards
Basavaraj
[protected]

Based on the email from sbi cards regarding necessary action from their end, to deactivate my card and prevent misuse of fraudulent transaction in my card no.[protected], sbi's nodal officer has responded back stating that the sbi card ending with xxxxxxxxxxxxxx67 is inactive for usage and as on date. And the same would be updated in cibil records also. But on viewing my cibil credit score, i find no necessary action has been initiated by cibil in removing the fraudulent entries, which has inturn brought down my cibil score drastically

Please remove this wrongly levying fraudulent charges levied my sbi card no.[protected] which was not in use for the past several years and thus your fraudulent charges has put me in a jeopardy and tarnished my reputation in bringing down my credit score drastically

I have opened a ac in sbi branch basarai but ur staff said in the cant withdraw cash trough chq or withdraw reciept only card out side of atm and passbook update machine is not working and there is no staff to update my passbook they said use YONO to withdraw or maintaining the passbook but also there is no staff for YONO activation
My ac no.xxxx0788
Ifsc. SBIN0007694

Hi my name is ashish kushwah i have ac in sbi bank. They are me charging me in the name of investment interme today they dectucted 2783 rs in my account. Since last 4 months they were charging me 295 rs i called customer care no. But they were saying me that you have to visit your home branch but i lives in other city. Plz tell me what to do how they are gonna stop charging me. I want all my money to refund in my account. Plz solve my query.
My account no. Is [protected]
My mobile no. [protected]

Kindly help me to recover my money back from investment intermedi, rs.295/- and rs.885/- has been debited from my account saying transferred to investment intermedi and i really dont have any clue what company is dis. And i never invested any amount in my whole life on such companies. Its really horrible. Its totally fraud. We earn money in the month and unecessarily the amount is debited which we dont know. Its really harassing and it is effecting damn badly to us because we are below poverty line and we earn on daily basis. Debiting such amount we cannot effort. So kindly look in this matter on asap basis. Waiting for ur reply

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 51, 999 rupees was successfully processed on 29 october 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Accountno: [protected]

I have sbi credit card, i paid total due amount still they are charging me financial charges before i take the sbi credit card sales team said i need to pay
Financial charges if i don't pay the minimum due.
Bu t i have been charged even i pay more the minimum due and customer care people are giving me an unmatching response.

I paid the total bill four days before the due date but still, they charged me. Please see the attached screen. Salespeople tell the customer something and customer care people tell the customer something else.

Today at 06:21 am, i got this message "your a/c xxxxx367339 debited inr 295.00 on 09/12/19 - transferred to investment intermedi. Avl balance inr 2, 091.62" what kind of transaction is this. Already there was a little amount in my savings account now the sbi is doing this. And this action explicitly shows that the bank is stealing money.

Account no. [protected]
Ifsc code : 0001160

Account holder name : aryan dubey

It's been ten days of my complaint but i didn't get money back yet. Please consider my complaint and help me in getting my money back in my account as soon as possible.
I complaint about jiophone on 27 november 19 and about another jiophone on 30 november 19.

I provided all information about both jiophone like
Order number and the transaction i'd of getting refund by amazon.

I had requested to close my card on 26th feb 2018, through mail and phone call because they had charged unauthorised insurance charge on card, that time they told that charges cannot be reversed but we will close card and if you pay insurance it will be closed. So i paid and destroyed card, after one year in 2019 they charged again insurance and now again threatening to pay.

I have not been using the card since 2018 and still they are pressuring me to pay insurance saying i have authorised it, which is totally wrong

Please help me to sort this issue and stop the card people to send messages and emails for payment see conversion attached

Fw: insurance transaction on my card [protected] cancel
From: customerservicehead replied on tue, 07 may 2019 13:42:13 add to address bookto: you | see details
Dear ms. Salvi

Warm greetings for the day!

This is with reference to your email dated may 03, 2019 and subsequent conversation regarding sbi card.
We understand the concern expressed in your communication and empathize with the difficulties faced by you.
We understand vide your communication that you have expressed the desire to close your sbi card relationship. Your decision to close your account with us is a matter of deep concern to us.
Although as requested, we have cancelled your card. Thus, we would request you to destroy the card (S) in your possession. We would also request you to scratch the cvv number mentioned on your card. The cvv number is a 3-digit unique security code indicated at the back of sbi credit card 16 digit number.
Kindly ignore, in case you have already destroyed the card (S) in your possession.
Further, we have credited rs.600 and rs.34.31 plus government service tax (As per applicable charges) towards the late fee and finance charges, which would reflect on your statement of account dated 1/6/2019.
Also, we have raised your concern regarding cancellation of royal sundarum plan vide service reference no.[protected]. We would like to assure you that the same is under consideration.
Further to this, existing we will apprise you on the status by 20/5/2019 our executive will reach out to you via e-mail, sms or call.
In case of any further assistance, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

Yours sincerely,
Pushpa soni
From customer service head team – sbi card

[thread id:1-lj474ae]

From: [protected]@sbicard.com
Sent: sat, 13 jul 2019 13:07:08
To: [protected]@rediffmail.com
Subject: re: [interaction id:1-[protected]] sbi card


Dear ms. Kanchan salvi,

Warm greetings for the day!

This is with reference to your email dated 10/07/2019 regarding your sbi card account.

We are trying to get in touch with you on your mobile ending with 6066 to discuss about your concern on sbi credit card ; we are however not able to reach you.

We wish to inform you that we regret our inability to share the call recording in soft copy due to our internal process. However, in case you wish you can visit any of our walk in desk the list enclosed below to listen the call recording.

Further request you to share the date and time of visiting the walk in desk, in order to keep the call recording ready for your reference.

Please be informed that we have validated our records and found that communication was received on 26/02/2018 for card closure and retention was sent to you on 28/02/2019 for reconsidering your decision. After which we have not received consent for closure of account.

Moreover, please be advised, as on today your card stands inactive for usage and there is an outstanding of rs. 1, 347.11 on your card till today. We would request you to kindly make the payment towards the outstanding to avoid any further charges on the card.

In case of any further assistance, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

Yours sincerely,
Aditi saxena
From customer service head team – sbi card

[thread id:1-os6hahl]

— original message —
From: [protected]@rediffmail.com
Sent: 10/7/2019 10:37:09 am
To: "[protected]@sbicard.com" ; "rdmumbai" ; "cepc"
Subject: re: [interaction id:1-[protected]] sbi card

Hi,

As informed earlier i have not received any consent call and you can share me the call record of it

Moreover i had already requested to cancell the card in 2018 which you had not done and charging this insurance cost and late payment charges unnecessarily

I am not going to pay this payment

Thank you
Regards
Kanchan

From:
Sent: tue, 09 jul 2019 18:51:46
To: [protected]@rediffmail.com
Subject: fw: [interaction id:1-[protected]] sbi card

Dear ms. Salvi,

Greetings of the day.

This is with reference to your email dated july 05, 2019 regarding your sbi card. We are trying to get in touch with you on your mobile ending with 6066 to discuss about your concern on sbi credit card; we are however not able to reach you.

At the outset, we understand the concern expressed in your communication and sympathizes with the difficulties faced by you.

Please be informed, we have investigated the matter and listened the call recording regarding to rsa policy issued on your card.

Thus, we have identified that the consent towards the rsa policy was given on the verification call for deduction of premium. Accordingly, we have activated the rsa policy on your card account.

Therefore, considering the consent shared over the call, we are unable to process the refund towards the cpp on the card.

Moreover, please be advised, as on today your card stands inactive for usage and there is an outstanding of rs. 1, 347.11 on your card till today. We would request you to kindly make the payment towards the outstanding to avoid any further charges on the card.

In case of any further assistance, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

Yours sincerely,
Bindu bala
From customer service head team – sbi card

[thread id:1-os6hahl]

From: [protected]@rediffmail. Comon behalf ofkanchan salvi
Sent: friday, july 5, 2019 11:55:57 am (Utc+05:30) chennai, kolkata, mumbai, new delhi
To: #sbic customerservicehead
Cc: rdmumbai; cepc
Subject: re: [interaction id:1-[protected]] sbi card

Hi,

Please update whether my charges are reversed and card has been cancelled i am requesting this since 2018.

Regards
Kanchan

From: [protected]@sbicard.com
Sent: tue, 25 jun 2019 12:40:14
To: [protected]@rediffmail.com
Subject: re: [interaction id:1-[protected]] sbi card

Dear ms. Salvi,

Greetings of the day.

This is with reference to your email dated june 20, 2019 regarding outstanding due on your sbi card. We are trying to get in touch with you on your mobile ending with 6066 to discuss about your concern on sbi credit card; we are however not able to reach you.

At the outset, we sincerely regret the inconvenience caused to you in the matter highlighted to us.

We wish to inform you that to address the highlighted concern related to outstanding, your request has been forwarded to the concerned team to ensure the amicable resolution of the query.

The reference number for your request is[protected] and we shall update you with the status of request by 4/7/2019.

We would appreciate your patience and cooperation in the interim.

In case of any further assistance, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

Yours sincerely,
Bindu bala
From customer service head team – sbi card

[thread id:1-os6hahl]

From: [protected]@rediffmail. Comon behalf ofkanchan salvi
Sent: thursday, june 20, 2019 2:47:40 pm (Utc+05:30) chennai, kolkata, mumbai, new delhi
To: #sbic customerservicehead; rdmumbai; cepc
Subject: re: sbi card

Hello

This is disgusting your person calls me last month and send me mail that the card is cancelled and charges will be reversed and now your are sending me mail that charges cannot be reversed. First of all nobody gave me call for consent of this charges.

Give me call record of this consent give to you by me

I have been requesting to cancell card since 2018, and that time also you had charged insurance more over i dont have this enewed card also you can check that in your records i have not activated or used it

I am not going to pay single money for this is going since one year please see mails attached for reference

Thank you

Regards
Kanchan

From:
Sent: thu, 20 jun 2019 14:25:34
To: [protected]@rediffmail.com
Subject: sbi card

Dear ms. Kanchan salvi,

Warm greetings for the day!

This is with reference to your email regarding query of your sbi card.

With reference to your complaint[protected] regarding full reversal of rsa policy, we would like to inform you that as per our investigation it has been identified that consent was shared from your end to enroll in rsa plan. Please be advised that benefits and features were informed to you along with rsa fee during the verification call.

Therefore we are unable to provide full refund on your card. However partial refund of rs.347 reflects on your statement dated 1/6/2019.

We regret the inconvenience caused to you in this regard.

In case of any further assistance, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

Yours sincerely,
Akansha rawat
From customer service head team – sbi card

Hi,
I am sankarsan bhattacharya from burdwan, west bengal. Recently, i received sbi-bpcl card (Card no-[protected]). While advertising the card the sbi representative, mr. Nabakumar communicated me about 2 major benefits of the card regarding fuel purchase. They are, reword point benefit and the wave off fuel surcharge of 1%. The first bill has generated today and it includes 1.8% of extra charge on petrol purchase. Initially mr. Nabakumar repeatedly assured me that those extra charges would be wave-off in bill. Now, he is not receiving his phone. I raised the matter to the customer care of sbi. They are saying that i have to pay the extra charge anyway. The wave off benefit on fuel purchase is still mentioned in the sbi website.
I have taken this card to get both benefits, reword point and surcharge wave off. I have to pay rs. 499+gst for these benefits yearly. Now if there is no fuel surcharge wave off then why should i pay the full amount? Besides, mr. Nabakumar assured me that, i can redeem my reword points in any bpcl petrol pump of burdwan. I went to all bpcl petrol pumps in my town (Burdwan, west bengal) and none of them have this facility.
As you can notice, i am not getting almost any benefit through this card and now i have been forced to pay this amount. Please look into the matter and do the needful as this is a matter of credibility.

According to my bank account statement. I am not received my refund money amount. If these amount is already credit in account then why should i not get any refund message.

I provide as much information but not highly private detail.
So,
Sbi card holder - ayush raj
Mobile no.-79*0007
Sbi card no. 45*08
Email id:- [protected]@gmail.com
...
Transaction date:- 16 oct 2019/16 oct 2019
Merchant name:-mimansh/mimansh
Transaction amount:-474/474
Disputed amount:-474/474
Refund reference (According to amazon customer):-
1st refund ref no. :[protected]
2nd refund ref no. :[protected]

I yash soni opened a saving account in jaipur rajasthan branch code no. 31029 on date 13 aug. 2019 till today i have not received my atm card. When i visit in bank, mr. Om praksh meena told me.. I already sent, please check in post office, and post office told go to bank. I visit approx. 10 to 12 time in bank as well as post office. Today also visit bank again they asking for 350 rupees for delivery charges for atm..
Please help
Yash soni
[protected]

Sir,
I have honour to inform you that i am an inhabitants of town-sarthebari, dist-barpeta, pin no-781307, state-assam. There is a sbi bank branch in our town. But i hereby declare that in this bank branch self service passbook printing machine is damage for a several months but bank official are not taking any steps to repair this machine. The address of this bank branch is mention below-bank name-sbi, sarthebari branch, branch code-011611, micr code[protected]. Please take necessary action and help this bank customers
.

I have taken a home loan from sbi for that i had given my sbi saving account no for debiting the loan emi. The bank official said for first month put the amount directly in loan account as first month autodebit does not work. I did the same. Now i see there is 296 deducted as bank tried to cut the emi. This is unethical and if this is the case why bank official told me to deposit it in my loan account