State Bank of India [SBI] Complaints & Reviews

On 6th aug i tried to deposit an amount of 10000 at the cash deposit machine at sbi atm at kharadi branch pune with my atm card linked to my account, while i was on the last dialog button where it asked confirm, add more cash and cancel when i confirm the amount to be added it showed me that transaction cancelled and did not give the amount back nor the receipt and the amount also did not get credited in my account when tried to check online banking to login it showed as server error and when i called the toll free number and complained about the same they said that even they have a error and cannot take the complaint and they told to call back

I also tried to check my account balance throught the same machine but again the machine said transaction cancelled as it did not have paper to print on

And the same issue also happened to one of the person who deposited cash before me and the same again no receipt

Please help

Sbi account number-[protected]
My contact number - [protected]
Home branch - east camp
Issue at - kharadi bank world trade centre

I am a trusted customer of sbi and have an account in it. Today an amount of rs 6405 has been debited and transferred to investment intermedi without my knowledge and authorization. I am in total shock as of how an unauthorized transfer can happen without my conscience and would ask you to refund my money back. I am hoping that you will recover this issue as soon as possible so that i could trust you again.

Bought dzire car and took loan from sbi while visiting the bank no information was given that rc copy has to be submitted. Every month before the due date bank gives notification on due emi but no notice was given for rc copy submission. Straight away charges were put. Firstly no information prior to levying of penalty charges for non submission of rc copy. Visited the branch submitted the copy of rc again the charges has been levied the next month.
Communication is received for emi but not for submission straight away charges are levied.

Sir,

1. An amount of Rs 310000/-(Three Lakh Ten Thousand) by DD was handed over to my father by Sgt Manoj Kumar (COO Office, 38 Wing Air Force, Bakshi Ka Talab, Lucknow (UP) on 26 Jul 18 in presence of witness Sgt SK Singh(Same Office), Mr Shankar Nath Dubey, Ramedra Kumar Ravi, Ratna Singh & Ranju Kumari . When I deposited the DD on 30 Juk 18. It was not credited in my account as the draft was cancelled on 27 Jul 18 by Sgt Manoj and also not informed. I have already submitted the copy of DD cancellation and original scanned copy of original DD to SBI Branch Bakshi Ka Talab, Lucknow(UP). But till date the amount is not credited.

2. Further, I request that necessary action may be initiated against defaulters and amount may be credited as soon as possible.

Thanking u,

Yous Faithfully,

Deepali Singh
D/O
Bal Krishna Singh
Mob: [protected]

Hi,
i am holding a home loan account (A/c: [protected]) from SBI while purchasing a flat in Coimbatore. After so many reminders, the rate of interest showing in my account is 8.55 (but i signed for 8.4). there are no responds over phone or landline when I try to know the status of my PMAY over the loan I applied. I think this is the worst banking experience that i ever gone through in my life. this is not good for a nationalized bank, i can see a deterioration in the SBI's life expectancy. I am thinking of changing my housing loan to some other private bank for a better service.

sincerely,
Abhilash Kumar

Respected Sir,

I Smt. Nabab Bi Pathan widow of 6569201 Late Ex Sep Mehtab Pathan. My Age is above 85 yrs. No children me. My care is my relative. My pension stopped by CPCC Belapur, Navi Mumbai from March 2017. My PPO copy is lost by bank and me. Duplicate PPO is forward to SBI CPCC Belapur on Jun 2018 but my pension not received till date. Sir I am aged and continue ill no any moments. My account No is [protected]. PPO bearing No. is F/1191/63 . I am facing financial hardship. Please consider me has a special case and pay the amount at the earliest.

Thanking you sir,

Yours faithfully

Yarra Gnaneswar Rao
EX-LSTD
No.152525-z
A/c No. [protected]
Mobile No: [protected]

Sir,
my account was hacked at least three time without my information. transferred my account at least two year back and i already complaint about my hacking but they did not take any action, and they transferred 85000/-. I want my money back as soon as possible.
my State Bank Of India branch detail are-
branch code- 3136
Ifsc Code- SBIN0003136
Address- Sabun Godam Meerut
Contact Number- 0121, 2510375
Micr[protected]

I have a PPF account in branch SBI Roy Bahadur .Road Branch .Kolkata .Branch Code 16768. I have visited branch on 1.08.18 and 04.08.2018 for statement .But they refused to provide the statement . On 01.08.2018 From counter No. 3 advised me go to E.corner .I visited E.Corner and found the Passbook update machine is out of commission, again I visited SBI branch
again they refused stating that online is not available .
Unable to understand why SBI employees harassing customers in such a way .

Regards.
Sankar Guha

Respected Sir /Mam
with due respect i want to state that i am in condition of bankrupt. since i am unemployed and psychological stress given by SBI CREDIT CARD. I want to settle amount on the basis of minimum amount which i have to pay. I am feeling helpless may be commit suicide if its not happen. i am ready to go jail if am not right. I paid lot of money to the card.
sir I am tortured day by day please take some instant action
Regards
Dr. pankaj kumar azad
sbicard number [protected]
mobile no [protected]

Mr abhay kumar, cashier of sbi anushakti rawatbhata (Which is the rajasthan atomic power station, plant site bhanch) (Bank branch code no-10652) do not exhibit the decent behaviour while interacting with the visiting account holders (Which are the employees of rajasthan atomic power station, a central public sector enterprises). There are only three officials (One manager, second cashier and third a female attendant). The bank official which is interacting with the account holder is the cashier, mr abhay kumar. Since all the account holders are the employee of public sector company, so such behavior on the part of bank official is highly objectionable and embarrassing. There is need to train him in the interpersonal skills if not already provided or take the stringent actions if he takes such course of interaction deliberately.

I have a credit card bill due and i have been paying min balance so far but i skipped this months payment due to some financial problems. I get a text message that they have a sent a legal notice regarding my due and on the top of that their recovery agent calls me to pay the minimum balance and paid a visit at my home but i was at work. This is all fear tactics and intimidation. These jokers will go any extent to recover their amount due. I am not running away from my credit card dues but this behaviour and tactics is not acceptable.

So first they threaten me with a legal notice and then implying that i should min balance too. Sbi needs a serious reconsiderations with their work ethics. If you want to take legal action go ahead but i am not going now down to such tricks and intimidation.

Correct me if i am wrong they are only allowed to visit or call me again and again if i had missed the payment for more than 90days.

Dear sir,

Iam gnana pradeep mulam, and working as ops manager in bajaj finserv sullurpeta nellore (Dist) ap, recently some customer came to our branch and asking about ecs bounces change, actually this charge did by central team of sbi, not to bajaj finserv, iam already give complaint given sbi manger but those sbi staff not give proper information to customer and customer come to our office arrangements his charges,

In sbi bank ecs bounces charged by 295 on 3 time, and to bajaj finserv i requesting please tell them to that department

Sir i withdraw the sum of 10000/- but atm show time out so that we have recive no money so i have already given the complain to our branch (Sbin0004121) ref no [protected]dated 4-8-18 but till date we have no recover my 10000/-amount.

So iam requesting you to take necessary action and credit my sum amount 10000/-
My mobile no. [[protected]] [protected]
Thanks

Yours obediently
Sanjeev kumar nagrath

I have done the payment. They have deducted money while making tspsc vro and baverage corporation application fee through this dirty sbi payment gateway. I have called the customer care no which they are displaying in website.

https://www.sbiepay.com/secure/merchant/aggPopUpDialogBox.jsp?aggregatorFilePara...⇄

"you can email us at [protected]@sbi.co.in for any queries, transaction details or any other issues.
You can also call us on the number (S) mentioned below during the operational hours:
Contact number: +[protected]"

There are many poor fellows who are awaiting for so many days for getting an opportunity. But this so called sbi vanishing their dreams and eating their money. Called to customer care no response and even sent a mail no response.

Car loan/ i have a car loan a/c no. [protected] in the year june 2015. Bank recovered the interest rate 9.40%. But in currently the interest rate is 9.25%on car loan. Please clarify why the excess interest rate charged by the bank. Please check my interest rate from loaning date to till date. Kindly inform immediately on my email id is [protected]@rediffmail.com. Dated 06/08/2018

Dear sir,

I m holding an sbi credit card and i was regularly paying its minimum due. However, this month they suddenly imposed 500 rs over limit charge and shown that i have spent over my credit limit. However, as per the msg sent to my mobile on any purchase its never showed that i have exceeded my credit limit and it showed tht i consumed 80% i'd the credit limit. They even showed in mssg the amount left within my credit limit. How, can they impose an over limit when as per bank mssg i have spent within my credit limit. This is a scam to extract extra money from ppl. If i exhausted my credit limit, why was i never sent mssg showing tht i m spending over nd above my credit limit. Please help me as i don't know how to get out of this mess. They are clearly doing a theft in name of giving credit card

To the manager state bank of india kolkata main samriddhi bhawan, respected sir, i am here to inform you that i am a railway retired guard who retired on the month of january 2018 and my pension got affected on 1/02/2018. And my ppo number is [protected] has not got my pension till now. And my bank ifs code is sbin0004859. Southern railways ckp div. The letter sent on date 07/02/2018 and your bank received the letter on dated 08/02/2018 (Sbi cppc kol) and my sr no. Is 38. Therefore i request you to solve this issue as quick as possible so that i can receive my pension in time. Thanking you, narsingh nath bebortha

Respected sir,
I want register a complain as i had withdrawn rs.5000 from sbi atm branch, ayodhya bypass road, bhopal but i got only rs.3000. Please look at my problems and resolve it as soon as possible. My debit card was of punjab national bank, gaya, bihar. Timing and date of debiting was 4:30pm on 4th august 2018.
Thanku.

Yours faithfully,
Madhuri rani

There is an issue that online sbi is not working since this morning uk hours. I am suffering to transfer any money. They also do not update the site to keep customer informed. Not sure how are these customer impact actions being looked by regulators.

They should compensate the customers as it is adding significant stress and discomfort and not paying expected services.



Ext: fw: [interaction id:1-[protected]] application related/others (15)
People




[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 20/02/2018 regarding sbi credit card. We sincerely regret the inconvenience that may have been caused to you in the matter addressed to us. We wish to inform you that your request for disputed transaction for rs 31, 822.47 done on merchant name disneyland tickets dated 26/12/2017 vide reference number[protected] is under process and we shall get the same resolved at the earliest. Please note that the maximum time

27 feb at 9:19 pm




Sanjay kumar

To
[protected]@tatacard.com

23 mar at 9:48 am

Sir,
Thanks for due consideration for crediting the amount of rs 33957.83 against the vague transaction happened due to lapses in secured transactions by your system. This is not the actual due against as there is various other charges still reflecting in monthly statement in head of taxes and other fee which is rs 11752.44 and same need to be credited.

Herewith i am making the payment of rs 80559.46 (Round rs 80560.00) today itself as per monthly statement for the actual purchase.

Request you to review and ensure corrected monthly statement without lingering it further.

Rgds

Sanjay kumar

Sent from yahoo mail on android

 show original message


Sanjay kumar

To
[protected]@tatacard.com

28 mar at 11:29 pm

Reminder

Sent from yahoo mail on android

 show original message



[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 20/03/2018 regarding sbi card account. At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us. We would like to inform you that we have already taken note of your request regarding dispute vide reference number[protected] and same is under process, we shall get the same resolved at the earliest. We would be intimating you by 17/05/2018 on the status of the

29 mar at 10:51 am




Sanjay kumar

To
[protected]@tatacard.com

13 apr at 3:45 pm

Reminder

Hope i will get accurate statement.

 show original message


[protected]@tatacard.com dear mr. Kumar, warm greetings for the day! This is with reference to your email dated 13/04/2018 regarding dispute related on tata card. We sincerely regret inconvenience caused to you in the matter addressed to us. This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47 at disneyland tickets on tata card. We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we shall get the same resolved at

19 apr at 3:03 pm




Sanjay kumar

To
[protected]@tatacard.com

20 apr at 9:33 am

Dear madam/sir

Reminder 2

Corrected monthly statement (Actual transaction - additional charges levied against disputed transaction which has been reversed now) still awaited from your good office.

In such a situation again it is difficult to pay actual amount.

Pl help me to honor payment guideline by sending corrected statement before payment due date.

Rgds

Sanjay kumar

 show original message


[protected]@tatacard.com dear mr. Kumar, warm greetings of the day! This is with reference to your email dated 20/04/2018 regarding disputed transaction on your tata card account. We wish to inform that we have taken a note of your complaint vide reference number[protected] regarding disputed transaction on your tata card account; and same is under investigation. We shall revert to you on the status of the same. Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute, as we are d

23 apr at 8:36 pm




[protected]@tatacard.com please ignore previous mail. Dear mr. Kumar, warm greetings for the day! This is with reference to your email dated 13/04/2018 regarding dispute related on tata card. We sincerely regret inconvenience caused to you in the matter addressed to us. This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47/- at disneyland tickets on tata card. We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we

23 apr at 8:41 pm




Sanjay kumar

To
[protected]@tatacard.com

Cc
Sbi card

14 jun at 1:18 pm

Reminder 3

Not experienced such cheating company/organization/team like you through out my life. You were indulge in creating fraud transaction and dispute by seeing my track record to make money.

Now pl note i am not going to pay any peny till corrected statement is being generated after reversal of those extra charges.

Same time ask your paid gunda /gundi not to disturb me over phone till you refurnish correct statement.

Rgds

Sanjay


[protected]@sbicard.com 16/6/2018 dear mr. Sanjay kumar, thank you for writing to sbi cards. This is with reference to your communication dated 14/6/2018. We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Dispute related: we wish to inform you that we have taken note of your concern vide reference number[protected], and would like to assure you that the same is under consideration which would be resolved within shortly.in case of any query, would request you to

16 jun at 12:52 am




[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 14.06.2018 regarding your sbi card account. At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us. We wish to inform you that we have taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest. Please note that the maximum time for closure of

20 jun at 11:01 am




Sanjay kumar

To
[protected]@tatacard.com

Cc
Sbi card

20 jun at 1:55 pm

Reminder 4

D/sir

No meaning of such meaningless story.

Pl address the issue or escalate it. People like you are just spoiling the brand name only.

Like this you people are just spoiling my credential.

Rgds

[protected]@sbicard.com 22/06/2018 dear mr. Sanjay kumar, thank you for writing to sbi cards. This is with reference to your communication dated 20/06/2018. We truly value you as our privileged customer and regret the inconvenience cause to you in the matter addressed to us. Transaction dispute: we wish to inform you that we have taken note of your request vide reference number[protected] and we assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you sh

22 jun at 11:23 am




[protected]@tatacard.com

To
[protected]@yahoo.co.in

23 jun at 12:52 pm

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 22.06.2018 regarding your sbi card account.

At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us.

We wish to inform you that we have already taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker.

While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

Incase of any query, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to principal nodal officer by clicking here or use the escalate button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Amanpreet singh
From nodal officer team - sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 20/6/2018 01:55:25 pm
To:
Cc: sbi card
Subject: re: fw: re: ext: fw: [interaction id:1-[protected]] application related/others


 hide original message

Reminder 4

D/sir

No meaning of such meaningless story.

Pl address the issue or escalate it. People like you are just spoiling the brand name only.

Like this you people are just spoiling my credential.

Rgds

On ‎wednesday‎, ‎20‎ ‎june‎ ‎2018‎ ‎11‎:‎01‎:‎02, wrote:

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 14.06.2018 regarding your sbi card account.

At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us.

We wish to inform you that we have taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker.

While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

Incase of any query, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to principal nodal officer by clicking here or use the escalate button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Revathi u
From nodal officer team - sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 14/6/2018 01:18:18 pm
To: "[protected]@tatacard.com"
Cc: sbi card
Subject: fw: re: ext: fw: [interaction id:1-[protected]] application related/others

Reminder 3

Not experienced such cheating company/organization/team like you through out my life. You were indulge in creating fraud transaction and dispute by seeing my track record to make money.

Now pl note i am not going to pay any peny till corrected statement is being generated after reversal of those extra charges.

Same time ask your paid gunda /gundi not to disturb me over phone till you refurnish correct statement.

Rgds

Sanjay

— forwarded message —

From: sanjay kumar

To: "[protected]@tatacard.com"

Sent: ‎friday‎, ‎20‎ ‎april‎ ‎2018‎ ‎09‎:‎33‎:‎51

Subject: re: ext: fw: [interaction id:1-[protected]] application related/others

Dear madam/sir

Reminder 2

Corrected monthly statement (Actual transaction - additional charges levied against disputed transaction which has been reversed now) still awaited from your good office.

In such a situation again it is difficult to pay actual amount.

Pl help me to honor payment guideline by sending corrected statement before payment due date.

Rgds

Sanjay kumar

On ‎thursday‎, ‎19‎ ‎april‎ ‎2018‎ ‎15‎:‎03‎:‎42, wrote:

Dear mr. Kumar,

Warm greetings for the day!

This is with reference to your email dated 13/04/2018 regarding dispute related on tata card.

We sincerely regret inconvenience caused to you in the matter addressed to us.

This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47 at disneyland tickets on tata card.

We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we shall get the same resolved at the earliest.

We wish to assure you that we have initiated necessary investigation towards the same.

Please be informed that we have already provided temporary credit for rs 31, 822.47 on 15/02/2018 and same is reflective in your statement dated 12/03/2018.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker. While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.

We request you to take note of the following important points:

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

We request your co-operation with us in the interim

In case of any further assistance, please feel free to contact us at [protected]@tatacard.com

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
Pooja bhamrah
From nodal desk - tata card
[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 13/4/2018 03:45:06 pm
To: "[protected]@tatacard.com"
Subject: re: ext: fw: [interaction id:1-[protected]] application related/others

Reminder

Hope i will get accurate statement.

On ‎friday‎, ‎23‎ ‎march‎ ‎2018‎ ‎09‎:‎48‎:‎39, sanjay kumar wrote:

Sir,
Thanks for due consideration for crediting the amount of rs 33957.83 against the vague transaction happened due to lapses in secured transactions by your system. This is not the actual due against as there is various other charges still reflecting in monthly statement in head of taxes and other fee which is rs 11752.44 and same need to be credited.

Herewith i am making the payment of rs 80559.46 (Round rs 80560.00) today itself as per monthly statement for the actual purchase.

Request you to review and ensure corrected monthly statement without lingering it further.

Rgds

Sanjay kumar


Sent from yahoo mail on android

On tue, feb 27, 2018 at 9:19 pm, [protected]@tatacard.com

Wrote:

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 20/02/2018 regarding sbi credit card.

We sincerely regret the inconvenience that may have been caused to you in the matter addressed to us.

We wish to inform you that your request for disputed transaction for rs 31, 822.47 done on merchant name disneyland tickets dated 26/12/2017 vide reference number[protected] is under process and we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker. While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.

We request you to take note of the following important points:

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favour of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

In case of any further assistance, please feel free to contact us at [protected]@sbicard.com.

You can also get easy access to exclusive services & account information with just a click on our website

Sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to

Raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
Lalit singh
From nodal desk – sbi cards

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 20/2/2018 01:32:22 pm
To: "[protected]@tatacard.com"
Subject: ext: fw: [interaction id:1-[protected]] application related/others

Sent from yahoo mail on android

— forwarded message —

From: "sanjay kumar"

To: "[protected]@tatacard.co"

Sent: tue, feb 20, 2018 at 1:22 pm

Subject: re: [interaction id:1-[protected]] application related/others

Reminder!

Extremely disappointed after callous approach shown by your good office to ruin the individual credentials and lost the hope now.

Due clarification is still awaited from your end.

Apart from this you even started to show your muscle power. Recording of all such threat call is properly preserved can be shared if you wish.

Need your support to get it resolved before next payment due date with corrected and revised outstanding amount.

Rgds

Sanjay


Sent from yahoo mail on android

On mon, feb 12, 2018 at 4:50 pm, sanjay kumar

Wrote:

Sir,

Trailing thread is self explanatory.

Request your kind intervention as nothing could be done from your end after lapses of 44 days.

Today again i got a new service request no through text message _[protected] mentioning that we will get back to you within sixty days from date of request.

How such duplicate request is being generated?

What is status of[protected].

Am i dealing with tata card office bearer?

Request you to look into it seriously and ensure that such lapses from your end does not effect my cibil score as well as any financial liability in terms of delay payment or interest charges against such fake transaction which is shown as out satanding amount in my monthly statement.

Rgds

Sanjay

On monday, 12 february 2018 3:56 pm, "[protected]@sbicard.com" wrote:

12/2/2018

Dear mr. Sanjay kumar,

Thank you for writing to sbi card.

This is with reference to your communication dated 7/2/2018.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.

Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- dated 26/12/2017 debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

We assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response.

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Shah dishaniravkumar
Customer service– sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 7/2/2018 11:33:16 am
To: "[protected]@sbicard.com"
Subject: re: [interaction id:1-[protected]] application related/others


D/sir,

Extremely reluctant approach by your team. Which is spoiling my credit score.

Why i should pay the due against such fraud transaction due to lapses your security systems?

Why this transaction reflected in routine statement showing outstanding payment?

Is it fare?

At least carrying the credentials your team needs take up issue in transparent manner.

. Your earliest action in this regard is solicited with a confirmation note.

Rgds

Sent from yahoo mail on android

On mon, jan 1, 2018 at 3:37 pm, [protected]@sbicard.com

Wrote:

01/01/2018,

Dear mr. Sanjay kumar,

Thank you for writing to tata credit card.

This is with reference to your communication dated 29/12/2017.


Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- dated 26/12/2017 debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

We assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response.

Your request reference number is[protected].

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

In case of any further assistance, please feel free to contact us at [protected]@tatacard.com

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
[service request. Owner name] - customer service

Please note that the current rate of st is calculated as 15% on the fee, interest and charges as applicable.
[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 29/12/2017 01:01:38 pm
To: "[protected]@sbicard.com"
Subject: re: [interaction id:1-[protected]] application related/others

Do you think such generic statement has any connections with query put to you.?
Kindly revert back appropriately.

Rgds

Sent from yahoo mail on android

On fri, dec 29, 2017 at 10:16 am, [protected]@sbicard.com

Wrote:

29/12/2017

Dear mr sanjay kumar,

Thank you for writing to sbi card.

This is with reference to your communication dated 28/12/2017

Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- debited dated 26/12/2017debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

Your request reference number is[protected].

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

Incase of any query, would request you to click at the reply button given above or contact sbi card helpline at[protected]Toll),[protected]Prefix local std code) or[protected]Toll free). Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer - customer service by clicking escalate button given above. You will receive a response within 5 days.

Yours sincerely,
Kanika arora
Customer service– sbi card.

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
To: [protected]@sbicard.com
Subject: application related/others

D/sir, yesterday on 27 dec 2017 received a message alert (Usd496.00 was spent on your tata card no. Ending xx0888 at dlr tickets-int on 27 dec 17. Remaining credit limit: rs.313, 719.68.) followed by call from your office about an dubious transaction. After confirmation from my end card is blocked and request has been raised for new card. Need to understand 1) why such security lapses in issued card? 2) what is guarantee such fraud shall not be occur in future with new card? 3) how much time needed from your office to settle such dispute? 4) when this amount shall be credited back in my account? 5) is there any charges i need to bear against such fraud for which only your card security system is accountable? Your earliest action in this regard is solicited. Rgds sanjay kumar card no -[protected]

reply reply to all forward more


To
Cc/bcc

[protected]@tatacard.com

Message body

 show original message

Send

 


          





The great escape.