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State Bank of India [SBI] Complaints & Reviews

www.sbi.co.in

1.4

Updated: Sep 23, 2025

Complaints 27928

Resolved

7392

Unresolved

20536

So far, so good. State Bank of India [SBI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope State Bank of India [SBI] will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Jalgaon, Maharashtra, 424206

I am SBI customer from 7 years, I like online banking so I always tries online transaction but most of times bank don't support online transaction such as today I was trying to recharge of 99/- rupees on www.jio.com for jio prime offer but 99/- rupees debited from my account and recharge not successful. So I lost 99/- without any reason. It's not good for bank future and all Indians too. So please do the needful and make recharge successful or refund me immediately.
Yours faithfully customer

Jagdish kapade
JAMNER District Jalgaon

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Address: East Singhbhum, Jharkhand, +91

Website: SBI customer care

Dear sir
I have lodged a complain on 20th Feb to SBI toll free no. [protected] regarding not delivery of Rs/-4000 by SBI ATM machine no.-32 at Jamshedpur (Jharkhand) in presence of security guard, but debited from my account. I followed up two times for my complain no. AT[protected] and got reply that your complain will be resolved soon and amount will be credited back into your account. On 15th Feb also, Rs/-2000 has been debited from my account in spite of no delivery of cash through SBI ATM. But till now it has not been credited back.
I am sending photographs which has been taken in presence of the security guard during malfunctioning of the ATM machine.
Hence I kindly request you that please resolve my complain as soon as possible.

Your's Faithfully
Dhananjay Kumar Singh
Mobile:-[protected]
Mail. I. D. - [protected]@yahoo.com

+2 photos

Mar 2, 2017

Complaint marked as Resolved

I lodged a complain on 20th feb. in SBI toll free no.. She (call attending representative) gave me the complain number which has been already mentioned and replied that this problem will be solved out within 7 working days. I did wait up to 28 th feb and then again called the toll free no.-18004253800 for confirmation about update, as till now the debited amount has not been credited back into my account. The company do not have e-mailed me. Please help to resolve thi.

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Address: 362720

I am nilesh dodiya
my ac no.[protected]

State Bank Of India (SBI) VELAN SBIN0060257 /[protected] / 060257 TALUKA KODINAR, VELAN 362722

City: AMRELI
District: JUNAGADH
State: GUJARAT [protected] FAX0 IP NO-6159851

and now i am in kuwait i am deposit 1 lakh in my ac and i call my branch manager he is not respond me i call many more time but he all time busy
and put my call please action for my complaints
thanks

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Address: 411046

Why sbi wants to collect intercity charges from its customers who deposits money in non home branches?
as a nationalized bank it is not good on its part. Please think once about it. If it continue like this, sbi will loose their customers gradually. And one more thing is why don't sbi will allow to submit the application regarding net banking? Till now it is giving a very good hospitality and very good service to its customers. These are the main drawbacks for sbi.

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Address: Rajkot, Gujarat, 360490

Had cleared the complete outstanding amount on my SBI credit card (zero balance) and raised the request for closer of credit card, issue for NOC and update the CIBIL report. And they gave me the reference numbers[protected]
and .[protected] When I called SBI customer care for issue NOC, every time they are saying that, NOC will be reached to my mailing address in 1 week.
As of now I did not receive such letter or communication from their END. It became very difficult thing for me.
When I had paid complete outstanding on that credit card….. Why they are not able to provide NOC to me.
and i am already mail sent but still not revert ID -I-[protected]
Please do the needful..

Thanks,
Maradiya Dixit
Mobile:+91-[protected]

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Address: 382330

Website: sbi

Hi,

I have submitted my Samruddhi Account form submitted Form before 1.5 months inn SBI Nava Naroda Branch. Form submitted along with all required documents and also verified by Branch Manager. He told me that account would have opened within 1 month. So please check after one month.

Now more than 1.5 months and they are answering me like they don't have my form. No one is giving me proper answer. So i checked all forms and searched my form. Finally i got my form but in the form of missed one supplementary account form. They are not accepting their fault to missed my form and after 1.5 months still my daughter's Sukanya Samruddhu account has not been open yet.

No one is giving proper answer.

Thanks.

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My husband send me money as per my medical condition but Bank has kept ₹10000 as lein amount without any information. Now, bank refused to release it. The bank is state bank of India. Branch is residency road Srinagar, Kashmir. I don't know what is lien amount. I didn't do anything please help me to get back my money. My husband account number is[protected]. Please help me to get back my money

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Address: Kannur, Kerala, 670674

Website: online sbi

I have been locked out for the day because of three invalid attempts during the day.I will got this open with my correct password tomorrow.I believe all terms and condition so i wait till this day.By this bank condition it's locked for TODAY that means it active on the next day.So i try with the correct password tomorrow. I hope it will be ok.Could you please help out this.

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M

meghrajlehri

from Jalandhar, Punjab

Mar 1, 2017

Unauthorized exp. are debit in my a/c but no reply has given me till now

from SHRI GANESH ENTERPRISES RAMAN-151301, DISTT BATHINDA PUNJAB
MOBILE-[protected]

S

Suresh Kumar Shah

from Delhi, Delhi

Mar 1, 2017

My Self Ashok Kumar S/o Mir Singh A/c [protected] Mob No [protected] Sir Today i went to go bank then i saw bank's door was closed then i nook the door then Bank Staff not open the door and they do iterative (Misbehave) with me and i was open the door then my hand are trapped in door. so please resolve it.
Sbi Rithala 07817

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Address: 700125

Hello,
I, Ashim Roy was applying for passport through online mode and initiated a payment of 1512.75 using a UCO Bank Debit Card the amount Rs. 1512.75 got deducted from the bank account, but the payment status in the passport application portal was failed. It’s been 14 days payment has not been refunded to the bank account. Kindly look into the issue and resolve it as soon as possible.

Thanking you

Ashim Roy

Mob : [protected]

Card Type - RuPay

Card Issuing Bank- UCO Bank Ltd

A/c No. [protected]

IFSC Code : UCBA0000655

Date of Transaction- 15/02/2017

Bank Transaction Reference no. – RECOM/PRCR/[protected]/1

Application Reference Number-17-[protected]

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Address: Nellore, Andhra Pradesh, 524003

Website: NOT WEB SITE

Sir, Sorry to trouble you with my complaint. I had been addressing this complaint to feed back/complaints but there was a stubborn and repeated answer from them and hence I am referring the matter to you. Following are some of the messages received from them:

19.12.2016 request for issue of cheque book in your account no. xxxxx424201 registered on 19/12/16. Cheque book will be dispatched within next 7 working days.
07-2-17
Dear Sir/madam, your complaint CB[protected] has been attended to and closed after resolution.:we regret the inconvenience. Cheque book issued/ delivered on 04/02/2017.
21 feb
Your Complaint With Ticket No. [protected] has been attended to and closed after resolution as under.
Cheque book request not received. Please submit your request for the same at the branch.
We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.
We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.
Thanks and Regards,
Same reply was again given on 23 feb. and 25 feb. My A/C No. is [protected]. Please instruct the concerned person to dispatch cheque book immediately. Thanking you Ramakrishna

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Address: Madurai, Tamil Nadu, 625020

Like others i too used sbi anywhere app's mvisa facility to pay recharge of tata sky using the QR code displayed in the tv screen.In this process the money got deducted but tata sky did not get it. This transaction of rs 200 was tried by me on 1st march 2017 to tata sky mumbai .Total rs 200 deducted from my bank account [protected](QR payment reference number 706001A00002). Please return the money as it is not received by tata sky. I called SBI customer care but they asked to contact branch and hence i request you to take immediate action and revert my money back to the account mentioned above

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Address: 600078

Dear sir / madam,

Fyki:
During my “passport reissue - online payment process”, payment got “debited” from bank account, but “transaction failed” and i have not get the refund, till date.

Application details:
Application reference number: 17-[protected]
Name: arul selvam natarajan
Service type: reissue
Type o application: normal
Payment status: failed

Transaction details:
Transaction date: 09.02.2017 – thursday, evening.
Transaction amount: rs.1512.00
Through: indian overseas bank – debit card (Visa) no: [protected]
Name: maha devi s
Account number: [protected]
Bank: indian overseas bank, nesapakkam branch, chennai – 600078.
Transaction reference, as per bank statement – 00034655 – vid[protected]

I sent email to customercare.[protected]@sbi.co.in, but no action till & customer care no:[protected] is busy always.

I humbly request your good self to process the refund to the above account.
Thanking you in anticipation,
N. Arul selvam
[protected]@yahoo.co.in

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P

peeru

from Indore, Madhya Pradesh

Mar 1, 2017

My Joint Account No.[protected] SBI Branc Bercha Cod No.030116 IFSC Code No SBIN0030116 to tranfer SBI Shajapur Branch Code 003493 IFSC Code SBIN0003493 MICR Code[protected] Branch Add.AB Road Shajapur Madhya Pradesh Pin No 465001.

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I, mannem venkateswarlu of account number[protected] tried to book a flight through net banking in yatra on 28 feb 2017, i have received otp but my session of booking flight has been expired.Though my session has been expired, money has been debited from my account with reference number[protected]IGAAWLBFW3.kindly consider my complaint and credit money in my account

+1 photos

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A

akashreddy akash

from Tanuku, Andhra Pradesh

Mar 1, 2017

Please set internet banking user id password set my account no[protected]

S

Sh Dexter

from Abhayapuri, Assam

Mar 1, 2017

I am a sbi account holder. My account number is [protected] .
In my account, my mobile number is registerd wrongly. So please update it to [protected]. As I am unable to use any online transactions.

A

Aneibu

from Gurgaon, Haryana

Mar 1, 2017

Inter fee is so annoying not only that but have lots of hidden charges and employee don't care to help out even customer care are worst than ever STOP hidden charging or we stop being your customer. hope this complaint helps the BANK to realize. thank you

B

Brajesh Kr Jha

from Mumbai, Maharashtra

Mar 1, 2017

Sir,
My A/c no.- is [protected] and my RD debitted per day two or three times instead of per month.
Pls do the needful action.

Brajesh Kr Jha.

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Address: Mumbai City, Maharashtra, 400014

Website: www.sbi .co.in

Dear Sir/madam,

My Saving A/C no.[protected] name of RajivKumar Patel
My atm Card No.[protected] on dated of 06/02/2017 at 9:50 Pm.
I use my Atm card to get money form Oriental bank Atm at OBCATM WC022511 Nichibagh, Varchandauli Varanasi at Utter pradesh.
I use my card to withdrawal 5000/rs. but at that time transaction is proceed but Money not come to atm machine and i try second time but money never come to atm.
But after 3 minutes I got a massage stating withdrawal of Rs 10000/. I requested many times from the sbi support team and from my branch manager to check the video recording but they ignored to my complaint.
For me it is a fraud if bank like SBI do such practices.
I request you to help me to solve this issue.

Regards
Rajiv patel

E-mail id:- [protected]@gmail.com

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prabhu1466

from Gondia, Maharashtra

Mar 1, 2017

Clearing of cheques takes 4 to 5 days at bibvewadi branch, and allottment of tokens are limited and no one responding request, please go through matter seriously as we are unable make committements to our vendors

S

sayanti saha

from Kolkata, West Bengal

Mar 1, 2017

Sir,
i am sayanti saha, a savings account holder in SBI A/C NO:[protected] BRANCH COAD:6042 i got one rupay atm card. but not yet recived my atm pin.i visited my brach but they said its lost, i want to reapply to recive my atm pin.

P

pranjalgogoi

from Kolkata, West Bengal

Mar 1, 2017

With due to respect that .i was a bit little late for the bank it was 3.13pm but bank closing time is 4pm. The security of the particular branch pushed me get out of the gate.its not his duty to force me and leave.Always we customer face such troubles.so i kindly request to upgrade such kind o behaviourr.. Thank you.

P

PJ Singh

from Chennai, Tamil Nadu

Mar 15, 2017

The Reserve Bank today directed banks to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within seven days of an account holder's complaint or else pay a Rs 100 per day compensation.

"The time limit for resolution of customer complaints by the issuing banks shall stand reduced from 12 working days to seven working days from the date of receipt of customer complaint, " the RBI said in a notification.

Failure to re-credit the amount within seven working days will require the issuing bank to pay a compensation of Rs 100 per day, it said.

Earlier, banks were required to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within 12 days.

The RBI further said that all customers are entitled to receive such compensation for delays only if a claim is lodged with the issuing bank within 30 days of the date of transaction.

The directive shall be come into effect from July 1, 2011.

The central bank instructed the issuing bank and the acquiring bank to settle failed ATM transaction disputes through the ATM system provider only.

"No bilateral settlement arrangement outside the dispute resolution mechanism available with the system provided is possible, " RBI said.

This measure is intended to reduce instances of disputes in payment of compensation between the issuing and acquiring banks, it added.
The RBI said that the step has been taken to bring down the instances of disputes in payment of compensation between the issuing and acquiring banks.

P

PJ Singh

from Chennai, Tamil Nadu

Mar 15, 2017

http://www.business-standard.com/article/economy-policy/refund-failed-atm-transa...⇄

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Address: 247232

Dear Sir,

This is to inform that I, Ex JWO Pramesh Kumar ( PPO No. 08/14/B/10991/2012)having my pension account in SBI Air Force Statiom Sarsawa branch( IFSC - SBIN0006391). My account number is [protected]. Further I would like to inform that my pension for the month of Jan & Feb 2017 is not credited in my account till date. I have submitted my life certificate in SBI Yelhanka New Town Bengaluru Branch (Bank Code - SBIN0006706) on 12 Jan 2017.Sir kindly look into the matter and let me know the reason for the same so that if any requirement from my end, I will try to fulfill it.I have send e mail to the bank branch email ID but got no response.

With Regards,
Ex JWO Pramesh Kumar
A/C No. [protected]
Mob. No. [protected], [protected]
Email ID - pramesh.[protected]@gmail.com

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Rajendhar Pitta

from Delhi, Delhi

Mar 1, 2017

Even after raised a request to close my SBI Credit card, I am receiving the credit card statement. Please close my sbi credit card ASAP.

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Address: 743233

I have applied for ATM and received it almost after 30 days of Application. Now, I went to office and they told a number and format to text to get PIN. But I received "Dear customer your credentials not found in database. please provide valid credentials sbi"

Name- DEBLEENA SARKAR
account number -[protected]

Previously they provided me a wrong number to text. I verified it through online and then got the actual number. But Now I received this above mentioned message from them.

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Address: Hyderabad, Andhra Pradesh, 500010

Hi SBI team,

I have applied for a credit card around a week back and today 28th Feb i got a call from credit card verification team with '[protected]' asking whether Siddesh speaking. I said yes then they will cut the call.

This scenario happenned for 3 times.

4th time i asked the caller to hold on and asked why you people shut the call without intimation.. again without any answer they shut the call.

Again i received the call this time its super just i lift the call and then they shut.

Is the service you provide for your customers?

This is the most worst expirience i have ever faced.

Should i take the SBI credit card or not? Iam asking this because before coming to your brand you are playing and making the customers frustated with your worst service, if i enter in to your services by taking the card then how will be my position?

Please take necessary action on credit card verification team.

Regards,
Siddesh.

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Address: New Delhi, Delhi, 110025

Website: State Bank of India [SBI]

I am Faizuddin. I am having a very bad experience with SBI credit card. I am having a SBI card with [protected] .
3 mahine tak sab kuch acha chala, 4th month meiN Rs.4000 wrong charges laga ke bill aa gayi, jo ki Paytm se huyi thi, jab ki maine aisi koi payment paytm se ki hi nahiN, mere paas paytm ki statement hai,
uske baad maine paytm ko phone bhi kiya ki kya maine aisi koi payment ki hai, unhone kaha nahiN, uske baad, aur to aur mere mobile par bhi 4000 transaction ka koi msg nahi aaya,
uske baad maine card band karwa diya aur 4000 ko kam karke payment kar di jo ki mujhe costumer care wale bande ne karne ko kaha,
uske baad next month ka bill aaya jisme extra charges ke saath saath wo 4000 bhi juda huaa tha, 14/2/2017 maine phir se phone kiya aur full & final settlement ke req kiya, mujhe bola gaya ki aap ki problem 7 working days mein solve kar di jayegi, main wait karta raha kisi ka phone nahiN aaya,
aur jab aaj yani 28/02/2017 ko maine khud se dobara phone kiya to pata chala ki aap ki request decline ho gayi hai, aap ka full & final settlement nahiN ho sakta, aur charges aise hi lagte rahenge, nahiN to aap pura paisa de dijiye,
paise to main dene ke liye taiyaar huN kelin wahi dunga na jo maine use kiya hai? jo maine use kiya hi nahiN wo paise maiN kyun du, ab lagaate ab is month tak wait karta hu agar settlement kiya to thik, nahiN kiya to will meet in court. my phone no is [protected],

State Bank of India [SBI] customer support has been notified about the posted complaint.

Feb 28, 2017

Updated by Syed Faizuddin SBI ki side se to call nahi aaya magar 4 fraud logo ka call zaroor aagaya, jo card ka no puch rahe hai uske baad CVV no puch rahe hai, aaj ye saare no lekar thane zoroor jaunga,

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Address: 791111

Website: SBI registration of mobile number

Respecter sir,
i, Nani Obin m a having a SB account number in SBI, itanagar Shopping Complex, itanagar, have lost my sim and mobile number. The same number was entered in my internet banking account and now i have to change that number. I know for every transactions a security password msg will be forwarded to that number, but i am not possessing that number. Now may i please request you to change my mob number to [protected]pl.

thanking you

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Feb 23, 2017

Brikesh Kumar's response Same complant

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B

Brikesh Kumar

from Allahabad, Uttar Pradesh

Feb 28, 2017

Dear sir,
I live in delhi and need a account so i contact in home town branch but can't get any help and facing many problem..
A employee said that he will come in 30min but no any response..
So please help me
I am on leave from northern railway for 3 days..
Thanking you
Dated[protected] regard
Brikesh kumar

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Address: 600017

Website: sbionline.in

I have been debited twice for an internet payment of Rs 1011.24 towards the IIT CEED exam . While the actual payment was made on 22/04/15 the duplicate payment debit entry was on 09/04/15 even before the registration for the same had opened.
My repeated requests and complaints to my home branch to reverse this duplicate entry has not been done.
My mail id is [protected]@yahoo.com

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Harsh najkani

from Rajkot, Gujarat

Feb 28, 2017

I don't have insurance for SBI Bank and please cancel my insurance policy and refund my 500ra in my account

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