State Bank of India [SBI] Complaints & Reviews

We reside in Chennai and have our home loan in Bengaluru. We made a part payment on 05th January 2017 and sent a request to the SPPB branch Ms. Soumya requested her to adjust the EMI after considering the payment made to our Home Loan Max Gain account. It has been more than a month but there has been no action taken. Today when I called the branch and spoke to Ms. Soumya, she gave up saying she is helpless and provided me with the RACPC Basavangudi contact details. Kept calling but no response from them whatsoever for the last 4 hours. Request you to help me take appropriate action for their deplorable service.

Regards

Andrew Thanauj Kumar
[protected]/[protected]/[protected]

Respected Sir / Madam

Have a nice day.

1. I Tek Chand Sharma is serving defense personal of Indian Army presently residing at NP5/ 3 REC LINE YOL CANTT, TEHSIL DHARMSHALA, DISTT KANGRA (HP) 176052. I have an DSP account no.[protected] in my home branch SBI YOL CAMP 05884. In this my DSP Account I have registered my Mob No. [protected] of BSNL for SMS alerts. But from 03 months I have got no any CORE BANKING (CBS) SMS alerts like Salary credits, Auto sweep, Cheque payment, transfer, and other debit.

2. I have also a registered user of NET BANKING also. So I have only got alerts for NET BANKING OTP only. Not any type of general banking ie CBS core banking or ATM transactions.

3. I have register its so many complaint by hand / by telephonic and by SBI CMS facility vide Ticket No.OS[protected] dated 28/10/2016 and OS[protected] dated 02/11/2016 .But the these ticket were closed without any solution by home branch.

4. After that I have contact with service center and got Nodal Officer email and contact no. and also re registered the complaint vide Ticket no.CS[protected] on dated 08/11/2016 and CS[protected] on dated 11/11/2016 after that the same ticket are closed by nodal network officer without any solution .

5. After that I have physically meet with SBI Regional Business Office Dharmshala (HP) regarding this problem. They told me that this may be your network provider problem. So after that I have change my Registered Mob no.[protected] (BSNL) to [protected] (AIRTEL) in SBI YOL CAMP 05884. After so many manual / transfer / channel sweep / Net banking transaction this problem is not solved .I have got no any alerts of core banking transaction. The statement of above transaction is already attached with this email attachment.

6. Lastly meet with branch manager and dealing hand of my home branch I have got no any solution . They are hands over as a network problem and told that they have also not got the same alerts being a SBI employee.

7. So I have requested to you, please treat the matter very careless of SBI and please take favorable action according to
customer care.

Thanking You .

TEK CHAND SHARMA
Mob No[protected]

Respected sir/mam I am Mubarak pasha I have paid an amount of 1512/- online through Karnataka bank visa card, but payment status is showing FAILED. Application Reference Number:- 17-[protected]
Transaction amount : - 1512/-
Transaction date :- 27/01/2017
Type of application :- Normal
Payment Status :- Failed
Kindly look into my issue and please refund my payment in my bank account as soon as possible so that I further apply for passport again.
- Thank you...
your faithfully
Mubarak pasha

Dear Sir,

I have the problem with seeing my account details. I am able to login successfully but not able to see my details. It is giving the error which I have attached below. Please consider this as a high priority and do the needful Sir.

No accounts mapped for this username. Please convey this issue to us as a ticket in "Others" under the tab Customer Care, located at the top, left of this page, and we will get it resolved in two working days. We apologise for the inconvenience.

No accounts mapped for this username. Please convey this issue to us as a ticket in "Others" under the tab Customer Care, located at the top, left of this page, and we will get it resolved in two working days. We apologise for the inconvenience.

Name:SHIVA DANTA
Mobile Number: [protected]
Account Number is: [protected]

I have an account in SBI Antophill Mumbai branch. I constantly calling and emailing bank officials and asking them for 80C letter of Sukanya Samriddhi account. But they are not responding me. My mobile number : [protected]

Email:

Deepali Mahajan

Feb 3 (4 days ago)

to sbi.07483
Hi Sir/Ma'am,

I have "Sukanya Samriddhi" Account ([protected]) in ANTOPHILL Branch. Since this account is considered under 80C, Hence need a letter from bank to submit in office for 80C.

Kindly provide a letter for 80C.

Account Number : [protected]
Account Holder Name: Durva Deepali Kiran Mahajan D.O.B: 13th Feb 2013.
Mother Name: Deepali Mahajan.

Thanks

Deepali M.
[protected]
Deepali Mahajan

Feb 6 (1 day ago)

to sbi.07483
Reminder...

Thanks

Deepali M.
[protected]
Deepali Mahajan

1:29 PM (21 hours ago)

to sbi.07483
Hello Sir/Ma'am,

Kindly fulfil below request.

I have "Sukanya Samriddhi" Account ([protected]) in ANTOPHILL Branch. Since this account is considered under 80C, Hence need a letter from bank to submit in office for 80C.

Kindly provide a letter for 80C.

Account Number : [protected]
Account Holder Name: Durva Deepali Kiran Mahajan D.O.B: 13th Feb 2013.
Mother Name: Deepali Mahajan.

Thanks

Deepali M.
[protected]

Respective Authority
My SBI credit card account [protected] with its bearing card number as [protected]. I have informed about my outstanding as 1, 46, 000/- in November 2015. After making my first payment as 16, 500/- on 10/12/2015 I had opted for full and final settlement. My total outstanding at that time was Rs. 1, 30, 671 and settlement was finalized on amount of 85, 000/- in five installments as per my settlement letter dated 08/01/2016 (Attached with this mail). This installment needs to be completed till the date mentioned in settlement letter as 10/05/2016. During the telephonic conversation with your executives he made me aware that I can pay this amount till June 2016. I had paid different installment during this period are as follows:

(i) First Installment: 17, 000/- (11/02/2016)

(ii) Second Installment: 9, 700/- (11/02/2016)

(iii) Third Installment: 10, 500/- (09/03/216)

(iv) Fourth Installment:10, 500/- (20/04/2016)

(v) Fifth Installment :37, 500/- (09/06/2016)

In this period of returning the dues & outstanding, I received various call from your different regional offices like, Indore, Gurgaon, Bangalore etc. Finally the Gurgaon office is regularly in communication with me. So before my final installment I confirmed my settlement validity dates considering the fact that my installments are not of defined fixed amount i.e. Rs. 17000/-. Your executive confirms me that my validity will be up to 11/06/2016.

For my last installment to be paid completely, on 05/06/2016 I asked for arranging the executive. He denies that executive is not available in your area (Previously some executive is arrange in that area). Later on in same conversation I got to know that due to some condition of deadlines I can’t pay it in cash. On 8th someone from your office again calls me and agreed for arranging the executive. Finally, my last installment was collected through cheque on 09/06/2016. At that time I am not clear when I receive my NOC certificates. There may be some time require by you to process my case so it might be generated after a weak of settling all the dues.

Once my payment is completed then again the process of calling from your side starts and I had to reply the same things on so many calls (Average 15-20 calls) from 09/06/2016 to 10/07/2016. Each time your executive commits me that sir your data will be updated soon. Even after it the outstanding messages are continuously hitting my mobile. Recently I approach to SBI Cards Indore where I got the suggestion to report my case to SBI Customer care executive when they call me or I can also mail there.

Day by day the amount gets increasing on my account. Now my outstanding amount increased again to Rs. 70, 000/- which was hassle situation to handle for me. Even after so much o[censored]ncertainties, I again got the call that due to my delayed payment an additional amount of Rs. 7000/- is required for again settling the outstanding as final closure. I had confirmed that offer and ready to pay it same day itself but requires its copy of offer letter with a mail proof. From then I got no call and still waiting to resolve my issue.

My only concern is that, at the time of last installment if I had notified correctly with settlement validity dates then I can approach you to clear it with some additional amount and due charges. But now as the amount goes to peak, I have no other option to mail the overall case to higher officials and executives.

Please look into the matter to resolve the same as early as possible.

Dear Sir,

With due respect we request you to wave the above charges from our account as our account is in the name of Prajapita Brahma Kumaris Ishwariya Vishwa Vidyalaya and this charge is not applicable in our account.

We contact our branch manager several times but no result found.

So we request you to look over the matter and do the needful.

Thanking you,

In Godly Service,

( B.K.KIRAN )
Prajapita Brahma Kumaris Ishwariya Vishwa Vidyalaya
Savings Account no. [protected], Cossipore branch, Kolkata

Note : Related documents attached with this letter

I have mentioned all email that committed by SBI TEAM, right now they did not pic up call and not reply of email.

[protected] Forwarded message[protected]
From: Neeraj Chaudhary
Date: 7 February 2017 at 10:17
Subject: Fwd: Interaction Id- 1-[protected] Fwd: Your SimplySAVE - SBI Card Monthly Statement -Jan
To: feedback.[protected]@ge.com, head.[protected]@ge.com

I am not getting any response, what, s SBI CC service.

[protected] Forwarded message[protected]
From: Neeraj Chaudhary
Date: 7 February 2017 at 10:03
Subject: Fwd: Interaction Id- 1-[protected] Fwd: Your SimplySAVE - SBI Card Monthly Statement -Jan
To: sbicorporate.[protected]@sbicard.com

I am fade up with your service, stop making fool to customer.


[protected] Forwarded message[protected]
From:
Date: 23 January 2017 at 16:12
Subject: RE: Interaction Id- 1-[protected] Fwd: Your SimplySAVE - SBI Card Monthly Statement -Jan
To: [protected]@gmail.com

Dear Customer,

Thank you for writing to us.

Our Team is working on your query and shall revert to you through a call or an e-mail within 5 days. Should we require more time, we will keep you informed.

The reference number of your case has been mentioned in subject line of this correspondence. For faster tracking of your future communication, please revert to us without changing this subject line.

At SBI Card, we are committed to make your life simple and we thank you for giving us this opportunity to serve you.

Yours Sincerely,

SBI Card

Important: Lost card needs to be immediately reported and blocked. To block your card immediately, use our automated IVR channel available 24x7 or contact our Customer Service representatives at[protected]Toll,[protected]prefix local STD code) or[protected]toll free). You can also block your lost card at sbicard.com or through SBI Card Mobile App. Alternatively, SMS Block and send to 5676791.

[THREAD ID: 1-7X2SZRM]
"Please do not delete Thread ID" Message in auto acknowledgement"

-----Original Message-----
From: [protected]@gmail.com
Sent: 23/1/2017 03:51:18 PM
To: [protected]@sbicard.com
Subject: EXT: Fwd: Your SimplySAVE - SBI Card Monthly Statement -Jan

Hi Sir,

I would like to inform you that i do not have SBI card, then why this STMT send to me. please be clear all miss understanding.

Thanks,
Neeraj
[protected]

On 22 January 2017 at 01:24, wrote:
Continue enjoying interest free
period on retail transactions with
Balance Transfer on EMI

To know more & book balance transfer on EMI:
Call 39020202 or[protected]
Log onto sbicard.com
*T&Cs apply
Dear NEERAJ KUMAR,
Please find attached your Monthly Statement for SBI Card number XXXX XXXX XXXX 5062, 19 Jan 2017. We thank you for using the SBI Card and take pride in having you as our customer. Assuring you of our best services at all times.
To view your password protected e-statement:
Please enter your 16 digit primary card number for opening the statement.

Note:
We request you to add our email id [protected]@sbicard.com to your contacts list to effect priority delivery by your email service provider.


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This is an auto-generated e-mail. Please Do not reply to this e-mail. For any queries, you may write to us at [protected]@sbicard.com
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SBI Cards & Payment Services Pvt. Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon
–122002. Haryana, India.
Tel:[protected] l Fax:[protected] l Email: [protected]@sbicard.com l Website: sbicard.com
Registered Office: Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower, E 1, 2, 3, Netaji Subhash Place, Wazirpur, New Delhi
- 110034, CIN: U65999DLI998PTC093849

--
Thanks,
Neeraj kumar
[protected]

--
Thanks,
Neeraj kumar
[protected]

--
Thanks,
Neeraj kumar
[protected]

Sir
Dear Sir,
I have a saving account in SBI, Account holder name pankaj singh A/c No. [protected]. Sir, Rs. 150/- is deducted from my account through POS PRCH on dated[protected] .Sir i want to add 150 rupees in sbi buddy mobile application but 150 rupees could not add in sbi buddy mobile app. by online process. I request you to please do the needful action for this deducted money from my account. I shall be ever thankful to you for your cooperation. Thanks and best regards

I deposited rs 6500 through CMD on dt 6/2/17 at around 8.12 pm at state bank of india, East maredpally, secundreabad. CMD has accepted the amount and while processing it shows hardware error and I didnt get a slip of that transaction and its not yet credited in my account.
Try to resolve this issue so the the amount soon will credited to my account [protected]
Account Holder Name: Binayak Mugri

I have submitted all the document for home loan in SBIbranch Sasane nagar Pune under the name of Rajat sachdeva .
Given all the documents to Mr Barajas and Mr Tarun on 11 of January 2017.

My loan amount didn't disburse yet.they vomit me that will disburse loan on 26 January but nothing happened .Then they commit me that it will done on 2 February but nothing happened.again they told us that surely it will be done on 4 January a
Documentation done because we called in main SBI branch 100 times.and then there they said your account was not opened so we are not able to disburse.again MR TARUN AND HARSHAD THEY TOLD US IT WILL SURELY DONE ON MONDAY .TODAY AGAIN WE WENT AND THEY TOLD US LOAN ACCOUNT BRANCH IS CLOSED IT WILL BE DONE TOMORRIW...THEY both are lying to us .IS THIS A CUSTOMER SERVICE .
I HAVE A SMALL 5 MONTH CHILD WR HAVE A BIG ISSUE WE AEE LIVING IN A HOTEL ...BUT THEY ARE NOT UNDERSTANDING...THEY ARE JUST LYING.AND WHEN WE ARE CALLIMG THDY ARE CUTTING OUR PHONE ..

CAN SOMEONE PLEASE TAKE STRICK ACTION .
PLEASE take aCTION ...MR HARSHAD AND MR TARUN SBI SASANE NAGAR PUNE BRANCH .

HI, Lingarajpuram Branch Manager ( Branch Code : 017782 ) is abusing customers with bad words and not co operating with the customer with any of the bank works. Recently police has visited this branch because of mis behaving with the SBI customer. Customer has complaint that more that 3 month passed still a single account has not been opened. We request SBI higer authority to warm this branch manager

To the passport services.sir, i k.srinivas apply to passport at online mode on the date of 23/1/2017, &paid fees RS/1512 online through debit card amount had deducted from my account but payment status showing failed . sir, twice i complain to customercare but they were not responding & called to call centre number also not responding this is third time i request . i humble requesting you please return my money as soon as possible and my AR NU:17-[protected] .service request nu:[protected].and i consulted to sbi branch manager. but they dont have relevant information. once again i appeal you please resolve problem as possible as soon

I am Nikita Banakar, my ARN is 17-[protected]. i had paid fee for passport via online payment. the payment status shows failed and fee of rs 2017 got deducted from my account. the payment was made on 05/02/17. please look into the matter and refresh my payment status or refund the fee amount.
ARN - 17-[protected]
Name- NIKITA BANAKAR
Service type: FRESH
Type of application: NORMAL
Fee: 2000 rs
Transaction ID: CP74040881
Payment status: Failed.

I have done a transaction from SBi Pay UPI App Id: ra******[protected]@sbi to unknown UPI Id of Phonepe: ****[protected]@ybl. So, I have tried to cancel the transaction and raised a dispute. But I haven't got any reply and I went to banks and approached most of the managers and employees in langar house. But no one was able to help me out. After calling to call center for more than 10 hours it has connected once. But they are telling me to approach the bank. I'm not able to do anything on this. I have written complaints toSBI but no response till now. Please help me out in getting the money back.

Reference No:[protected]
Amount: 10, 000

I am requsted my account transfer sbi poigai branch to hvf avadi. Date 18/01/2017. My account not changed .branch not support me. My account number:[protected] .. change to HVF AVADI:SBI0004675. Four days before my mother going to bank ..some bank staffs not respond and telling you go your son only asking me you go. I am work is no leave issue. Please sir understand and help me. Please transfer my account to HVF AVADI. IFSC:SBI0004675

I'm sagar my ARN is 17-[protected] I had paid fee for passport via online payment. The Payment status shows failed and Fee of ₹1500 also deducted from my account. The payment was made on 04/02/2017. Please look into the matter and refresh my payment status or refund the fee amount.
Application reference number - 17-[protected]
Name - sagar
Service type - Fresh
Type of application Normal
Fees - ₹1500

I have deposited Rs. 330/- in PMJJBY through SBI net banking on 02.06.2016 and received successful online receipt. Amount debited from my account and reflected the same in my statement also. I have visited SBI, Narkeldanga branch several times but could not able to provide me the acknowledgment of the said investment as the system showing the message 'no records found'. Person seating in counter no. 11, advised me to lodge a complaint in CMS. Finally, I have lodged a complaint in CMS and they have asked me to contact branch again.

Under the above circumstance, I would request you to please help me to sort out the matter. Please find attached the scan copy of online receipt and statement for your ready reference.

I have taken house loan from lucknow through sbi wave mall vibhuti khand gomtinager.My home loan a/c is[protected].As the interest rates have changed which will be applicable after doing some formalities.Other banks have informed to their customers for doing the formalities but sbi has not done so which will make the customer to suffer the financial loss.Kindly look into the matter and care for your customers and avoid the loss.

I have ppf account-[protected] in SBI Charbatia branch, cuttack, odisha. I had gone the brach several times for getting the loan against my ppf. At last they kept the application form. After 8 days when I visited the brach the branch manager telling that available loan amount is showing around 50000 in your account, but
system error is occurring during sanction of loan. So they returned the application form. As the loan is urgent for me and eligible loan amount is showing in my PPF account, how it is not possible.