| Address: Kangra, Himachal Pradesh |
1. Reference my complaint with ticket no. [protected].
2. As per you reply transaction rights have been given to me but i am still not able to make online transactions from my account
3. After your this email i visited to the sbi nurpur branch and requested branch manager for two times and submitted applications as per his directions.
4. Now i am away from home town and spoke to him on telephone on 24 nov 2017 regarding my problem. He told me that he has no time to talk on such type of issues on phone. And told me to visit the branch (Which i was regularly doing since apr 2017).
5. I tried to remind him that i have already visited your branch a number of times since apr 17 and now it is nov 17. But he cut the call saying that he does not have time and you may give an e-mail on bank id.
6. I mailed him and he replied me to visit the branch.
7. Now i dont understand how this problem will be resolved. I took advice from manager mr rajesh tanwar, manager, sbi shimla (Formerly at solan and presently in chandigarh) and manager, sbi, kasauli at sanawar. They also told me to give an email only, because i am away from home town and i have already submitted a number of applications for the same task.
8. I dont think that he is pending my request intentionally, but he does not know how to solve this particular problem.in that case he should ask from some other place, because this a concern of customer satisfaction on an issue which is already long outstanding.
9. Is it the quality and level of care and satisfaction given to the customers. Your manager speaks so arrogantly with the customers. A person who is sitting 400-500 km away is supposed to visit the branch personally again and again for this particular task in a scenario when every thing has gone digital. How strange this thing is.
Regards
Naresh kumar rana
State Bank of India [SBI] customer support has been notified about the posted complaint.
times from my above a/c on 26/27 th nov. 2017 from sbi panchkula-
1509 branch without my any transactions. Please arrange to refund me these amounts or advise me the reasons of such with-
drawls without any further delay.
Thanks
mobile-[protected]