Sterling Holidays Resorts Complaints & Reviews

Reminder-8 (09.11.2017)
Mr. Ramesh u
With reference to your response as 45 days means it should start from the day i credited to your account i. E 16.10.2017
So by november end i should get my money back. Beyond that cannot be acceptable.
Please take a note & act accordingly.

Mr. Ramesh u
Feedback sterling
Team – customer engagement
Thanks for your response but why it took 45 days to refund is not at all acceptable. Please address the issue with your seniors to close the issue at the earliest as money is urgently required for unavoidable expenses.
Do the needful.

Sub:-complaint against refund of down payment amount
Abbas. [protected]@sterlingholiday.com (Mobile.[protected])
There was program for promoting membership from sterling holiday resort at jamnagar gujarat in hotel honest.
The official from sterling was mr. Abbas in the deal, i paid rs. 27434 as down payment for the membership for the package of 2 lacs. Due to some personal reason on next day confirmed with the same person at the same hotel for cancellation of membership & to return the amount.
All the pdc given are blocked to avoid further credit to sterling by mistake.
Signed ecs is also to be return under balance.
Matter is confermed with chennai branch on telephonic.
But so for no communication received about the refund & no adjustment of any package against down payment is acceptable.
It is very surprise being reputed company not reverted so for is big concern for the member already exisist & for the new customers for the services.
It is to be noted that customer will not leave the hard earned money as it is, ready to go to any extent if required.
My details:-
B nagaraja rao
Phone.[protected]
Badaseshi. [protected]@ril.com
Application no.[protected]
Receipt invoice no.[protected] (Hdfc)
Amount. Rs.27434.00
Address:-
101, sankalp appartment
Sarusection road, opposite police head quarters
Jamnagar, gujarat

With all regret i have to say that i was contacted by mr. Ayush saxena on 25 oct.2017 regarding sterling holidays membership. He made lucrative promises and very efficiently channelised us to take sterling holidays membership on the spot. A payment of rs.1, 09, 737 was immediately charged by my credit card, and two post dated cheques were taken for rs. 54, 868 and rs. 54, 768. Later when i reviewed the deal on net and some other members i had a completely negative feedback. I am not at all interested in the deal. Please cancel the same and refund my full amount.

Sub:-complaint against refund of down payment amount
Reminder-2
Abbas. [protected]@sterlingholiday.com
There was program for promoting membership from sterling holiday resort at jamnagar gujarat in hotel honest.
The official from sterling was mr. Abbas in the deal, i paid rs. 27434 as down payment for the membership for the package of 2 lacs. Due to some personal reason on next day confirmed with the same person at the same hotel for cancellation of membership & to return the amount.
All the pdc given are blocked to avoid further credit to sterling by mistake.
Signed ecs is also to be return under balance.
Matter is confermed with chennai branch on telephonic.
But so for no communication received about the refund & no adjustment of any package against down payment is acceptable.
It is very surprise being reputed company not reverted so for is big concern for the member already exisist & for the new customers for the services.
It is to be noted that customer will not leave the hard earned money as it is, ready to go to any extent if required.
My details:-
B nagaraja rao
Phone.[protected]
Badaseshi. [protected]@ril.com
Application no.[protected]
Receipt invoice no.[protected] (Hdfc)
Amount. Rs.27434.00

I got a call from executive of sterling holidays from mobile no. [protected] to visit and collect the complementary gift coupon because you are selected from our database. I visited the same, after wasting almost 1.30 hrs at the last his executive told me, you will received the coupon through mail.

I suggested my friends name and he was visited with me. He got the coupon at the same time.

It means executive & his team cheat me.

Your executive visit at jamnagar gujarat

Due to personal reason withdrawn my membership and amount rs.27500 to be return against down payment.

Please close the issue at the earliest to avoid isuue becoming major.

All the pdc are blocked to avoid further debit by mistake.

Mr. Abbas shabbir (Abbas. [protected]@strlingholidyas.com) was the person in the deal

Regards
B n rao

Sr. No.
Commitment given by sales person — recieved from sterling holiday
1. Rci platinum membership card — rci regular membership
2 years renewal — not done
3. One week rci complementary for dubai or maldives or any other international — now both place rci refuse to gives complementary holiday.
4.2000 cash back — not given
5. Three bonus week of rci 21 days per year — not given
7. 2n-3d, 2n-3d, 2n-3d, (Total 6n) holiday voucher — only 2n-3d, given
8. Hdfc card with rs 8500 amount loaded — not given
9. Swipe amount convert in 12 emi without interest and processing charge — after swipe my credit card refuse this

Hi all,
At kalyan jwellers 45 min they explained their membership scheme but i choose not to buy that in hurry. So then they gave me a free voucher for 2n/3d stay so i can stay and decide for membership. That was fair enough but the thing is they are now not sending the link to book the resort using voicher.
And i do not know whom to contact for it.

Trying since last 2 days to book holidays through emails and website reservation forms.
They are not responding to requests and simply giving me auto response numbers, 03232757 & 03234144, without any further action.
Their[protected] number is always busy.
I tried to contact their head office on[protected], they are not ready to listen to my complaint of not getting reservation, though i am more than 25 years old member of the organization.
I don't know how to get my complaint resolved of "not getting confirmation of my holiday request".

Dr sir
I want to cancelled my membership
My membership id is 1235894
I have so many complaints in sterling so not get any good answers no get any feedback frm ur side
So many false commitment to ur executive
Mr ranvijay
Since last 5 days i call to mr ranvijay he is not. Taking my calls
Also since last 2 days i call to mr rameshwaram he is also giving me any good reply to me
I m not satisfied to ur service and also not setisfied to ur executive
He is saying ur stay under rci for 7 days stay in hard rock for 8500₹ which is not true
When i call to rci he is saying it is not ture rates r up n down not the exact amount of 8500₹ its changed by season
Caz i spent 90000₹ for a good holiday pakaged for dis season but its very wortsless service provide
Sterling is very worthless
Also so many false commitment to our members
So still i m not interested in dis membership to continue in future
So pls take cancellation request for my membership
Do need full for me
Thanks
Amit kukreja
[protected]

Hi,

I have received call from executive of sterling holiday, executive name was shikha-[protected]. She told me that i won holiday voucher from sterling holiday. She was asking my all the details and i confirmed her.
I told her that please mail me the voucher details. But she called me 2-3 times and forcing me to come at kalyan jewellers noida, sector 18. I don't know it is some kind of fraud because it is a voucher then she can simply send me over mail or through courier. Please help me to get my free voucher from them and also confirm me if it is some kind of fraud.

This is with regards to cheating from the sterling holidays resorts, who deny holiday booking for their loyal timeshare members to sell in open market. I have been trying to book a holiday at karwar resort after 23-dec-2017, however response was all rooms were already booked & no rooms available after 21-dec. However i can see the availability on all web sites & we can gurantee they keep selling till 23-dec for the same week, incl they will send emails to me saying rooms are being fast filled to buy.

This is a clear case of cheating to deny service to timeshare members as i have been facing this challenge for 3-4 years at every peak season. Initially they used to booking opens at 90 days earlier & all were sold out on the same day. Now they are claiming booking opens at 120 days and story repeats to sell rooms at open market to deny service for timeshare members who have paid lakhs of rupees upfront.

Regret to be the member of sterling holidays & trying to react to the cheating company, at least others should not fall for their promises even if i don't get service or compensation in this case. If they claim all rooms were reserved for members have already been booked, can they share the call records & confirmation vouchers of such bookings to public who question their service?

I have taken sterling membership 15 days back customer id 1235838. Mail id [protected]@gmail.com. While i meet the sale person they offered two domestic holidays free of 3 days two night each and some voucher of thomas cook and 2n/3d sterling complimentry. The executive said he will mail the vouchers on the mail id. I made a downpayment of 87789. After that i tried to book for holiday at yelegiri resort we mail at [protected]@sterlingholidays.com and there was no response then i spoke at their toll free number but they said they haven't received any mail from my end and he said no rooms available not only for yelegiri but also no rooms available at munnar, thekkady, ooty, yercaud. We wanted something around bangalore but the executive was in a rush he didn't gave proper response then we called up the guy whom we trusted and took this plan and he said will check and call by afternoon but no call back happened. We mail on dimple vyas
As we got welcome call from this lady and asked for cancellation but no revert. And suddenly we got reservation at ooty resort these guys had no room at ooty, munnar, yelegiri, yercaud, etc and all of a sudden when we said we have not received voucher and rci membership details were not provided then they send the complimentary voucher. Now we dont trust on sterling holidays and we want the refund. We have mailed for cancellation and no one is giving the response. We have mailed on [protected]@sterlingholidays.com
And spoken to the cancellation manager he said in two days his executive will call back and since then there was no response.
Below is what we have written in the mail. This people sell the product and they don't deliver. They have no rooms available and still they are looting people. I have not received and papers yet more over this people have taken my credit card pictures and i am really worried as i read fraud done by sterling employees misusing the card informations. Below are the communications were i am sending the mails and i am not getting any revert. I am not keen now to continue this and want my entire amount to be refunded as its hardly 15 days.
These people should not sell this ownership if they cant provide the rooms and should give proper informations about membership, and rci fee. Belows are the mails.

Kindly do the needful.

Cancellation of sterling holiday. Customer id 1235838

Sandeep g. Kutty
8 sep (5 days ago)

To feedback
Hi,

I am not keen to avail holiday plan. Would like to request you for cancellation.

Regards,

Sandeep

Sandeep g. Kutty
8 sep (5 days ago)

To feedback
Hi,

I had taken this holiday plan from sterling holidays my customer id is 1235838. Would like to cancel the scheme as information regarding rci membership was not given to us further its diffcult to contact on toll free number, availibilty of rooms are limited.

Regards,

Sandeep

Sandeep g. Kutty
23:25 (2 hours ago)

To feedback
Hi,

We are not getting any response from your end and while going through consumer forum we getting similar case where people are given fake promise about refunds and they are not getting response from you guys. I am afraid as sales people took my card details and i aslo read there was case of cheating too where you guys take card details or cheque and cheat. I would like to bring to your notice i was promised vouchers which i never got on my mail id and no information regarding rci membership. I request you to cancel the membership give back the amount paid and assure my card details wont be misused.

I request you to call or reply asap.

Regards

Feedback for the welcome call for application no[protected] [ ref:_00d301gmtq._5000c1ox7hx:ref ]
Inbox
X

Dimple vyas dimple. [protected]@sterlingholidays.com via aenblqyc8zy5or.3-1gmtqea4. Na60. Bnc. Salesforce.com
30 aug

To me
Dear mr. Sandeep g kutty,

Warm greetings from sterling holidays!!!

Thank you for choosing to discover this wonderful world of ours with our vacation ownership plan.

We are writing to request for your feedback on your recent interaction with our representative, ms. Dimple a vyas to explain about your sterling holidays vacation ownership membership.

We trust our representative was able to explain all the features of your membership with clarity and also address any queries that you may have had to your satisfaction.

We invite your feedback on the quality of our welcome process, which will help us to further enhance our services.

Please specify appropriate score to indicate your degree of satisfaction.

Highly dissatisfied
1
Dissatisfied
2
Neither satisfied/ nor dissatisfied
3
Satisfied
4
Highly satisfied
5

Segments
Your score

Over all experience of the call :
Quality and clarity of information provided to you in the welcome call :
Explanation of the membership features was provided to your satisfaction :
Your queries were addressed completely and to your satisfaction :
Adequate information provided to plan your first holiday :
Thank you very much for taking the time to provide your valuable feedback.
We hope you are planning your next holiday soon. We look forward to welcoming you to our resorts.
It is now easier to connect with us. We have a new toll – free number[protected] for the convenience of our customers. Kindly note the same for future transaction with us.

Regards,
Dimple a vyas
Team – customer assurance
Sterling holiday resorts ltd, no. 7, citi towers, 3rd cross street, kasturba nagar, adyar, chennai -600 020, india | log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | call us at our toll free number[protected] | our business timings is from 9.30 am to 5.30 pm, monday to saturday. We are closed on sundays | email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |
Ref:_00d301gmtq._5000c1ox7hx:ref

Sandeep g. Kutty
5 sep (8 days ago)

To dimple
Hi dimple,

I have not got any confirmation from sterling on my booking. I have tried reaching till free no. No one picked up dropped a note for my reservation. Further the vouchers offered has not been shared.

Sent from my iphone

Sandeep g. Kutty
7 sep (6 days ago)

To dimple
Hi dimple,

I am not keen to continue the membership with sterling holiday as it has limited flexibility to meet my travel plan. Please initiate the cancellation.

Sandeep g. Kutty
8 sep (5 days ago)

To dimple
Hi,

I would like to discontinue with sterling holidays kindly let me know whom to contact as toll free number is never answered.

I purchased a heritage unit in 1996 from sterling holiday resorts limited chennai & immediately after the allotment my husband met with an accident for which i applied for cancellation of the unit but the company turned a deaf ear to my request and did not refund the amount till date. Md mr. Ramesh ramanathan is playing fool with me and adopting unfair means. My membership no 505082.

Sterling holidays is now being run by a very unethical and arrogant management. Members are being cheated of their rights. Wherever you want to take a vacation at their resorts you are very cleverly told that no rooms are available for the dates you have asked and that u take the dates no one else wants. How ridiculous. Even if you manage to get an accommodation in their filthy and ill kept resorts u are given the most shabby rooms. On one such visit i gound that while they claimed to be full actually half the rooms were vacant waiting greedily for people with hot cash to come along. What a shame.
I would like the management to look into this matter at the earliest as it is hard to imagine that anyone can stoop so low to make a few fast bucks. Please remember no institution can do well unless it's members who have invested their hard earned money are happy

Date: 31 aug, 2017
To,
Sterling holidays resorts limited
Citi tower, no.7, 3rd cross street, 3rd floor
Kasturba nagar, adyar, chennai-600020

Copy to:
Mr. Deepak pandit (Branch manager)
Sterling holidays resorts limited
510, abhishree adroit, nr. Mansi circle
Near swaminarayan mandir,
Vastrapur, ahmedabad-380015

On feb, 24 2017, pratik kulkarni, sales person from sterling holidays offers us trial member ship valid for 1.5 years and which can be further extended by 1.5 years having offers of 12 nights domestic free at sterling resorts in india and 1 week international free at rci and rs 7000 cash back to our bank account for payment of rs 106000, if we pay immediately and if we take it in name of my wife, for which we paid by our debit card. After our trial period of 3 years, after experiencing holidays at there resort if we are satisfied we would have option to take there 25 years membership cost of which would be rs 5, and rs 106000 we paid would be considered as down payment. We also asked him about annual subscription fee, for which he clarified that it would be only applicable if we take there 25 years membership after trial period. He asked us to give cancelled cheque and rs 100 rupees cheque as for cash back of rs 7000, this cancelled cheque and rs 100 rupees cheques was needed so that online payment can be made to our bank account of rs7000. All this offers were given orally and explained on white paper.
Instead we received email from sterling after 2 months stating we have taken there membership of 25 years for rs 5 lac for which down payment is paid rs106000. On april 25 we received member ship kit stating we have taken membership of 25 years cost of which is rs 5 lac and downpayment is rs 106000. Balance 12 emi of rs 31534 asf of 11659, asf due feb 2017. Special offers of 2 nights venue complimentary and 2 nights terling bonus nights.
We were shocked and asked them to offer us what was committed at time of taking payment.
They have even approached our bank on 26.5.2017 with a mandate to debit rs 18169 monthly installment for debit in march 2018. I called pratik what is all going on, we kept on replying please book you holidays and he will do all that he as commitmed. I ask him to stop approching bank as this is not he commited.
What pratik commited and what membership kit states was totally different.
I called and emailed there chennai office, manavalan from chennai office asked us to give what was committed by pratik, i send all forms and papers pratik gave while explaining about membership, after which manavalan agree to giv 8 sterling bonus nights and rs 7000 cash back if we agreed to taking 25 years membership. Infact we were offered trial membership of 3 years for rs 106000 which was offered by pratik.
We asked them to refund our rs 106000 if there did not have trial membership of 3 years which was offered to us by pratik. We have not used any of there holidays but manavalan keeps asking for valid proof of commitment. And refusing to refund rs 106000.
How can i give the proof of oral commitments given by them? Proof may only be possible if they have recorded the presentation of the scheme given to us. I have not recorded the meeting presentation. I was agreed for membership on presentation given to us by them.
How can i prove the oral commitment given in the meeting? We have to put faith for the presentation given by the executive. I have not recorded the presentation. You should record it like you are now recording our telecommunication.
We have been calling pratik and there company in chennai. Chennai office says now you cannot get refund as you have taken membership. They are forcing membership on us and misleading in name of thomas cook and fairfax company.

Since i have not used any of there holidays or facilities, i request for refund of rs 106000 for not offering what was committed at time to taking payment. I have been calling, sending email since last 4 months to refund rs 106000, for which manavalan is refusing to refund giving excuse of valid proof of commitments. Sales person of sterling are not giving any documents in writing of offers at time of taking payments.

Please refund my rs 106000. Hope you will do needful for resolving all my above issues & continue to keep our trust in sterling holidays permanently.

Sital patel jamnagar

My father was the primary owner of the membership. He passed away 8 years ago. We submitted all documents required to change the membership to my mom's name immediately after he passed. But, nothing has happened till now. To add to that, they lost all of the original documents we submitted when they moved offices. One of the most horrible customer experiences that i've ever had to face.

Sterling holidays is not refund rs106000 saying to submit valid proof of commitments given by there sales person. All phone recording have been submitted but they are in denial mode and do not want to accept that there sales person made fales commitment and taken money. We have not used any of there holidays still they do not want to refund our money by given excuse that proof is not valid. They do not record offers and commitments made by there sales person and instead increase hardship of customer by asking proof of commitment.
In this hospitality industry they are putting customers in hardship by taking money and not refunding even customer has not used any of there services. Never trust sterling sales person.

Hi,

My name is shibu i have taken a membership in sterling holiday june 25. Marketing executive manu from kochin came to aida hotel kottayam had a get-together. With many family. I came with my family at 2.30 pm and manu explained all the details. He has made many false information.

1) st the initial payment 1, 06, 000 is taken from credit card on monthly installment of rs 8833 per month for the next one year.
2) other than the rci holiday package there is another special package from kochi it is an international package which includes site seeing, food and accommodation for a family.

All these things are written in a white paper and told me many times on word of mouth and these representatives came to aida hotel with your id. And i believed what they told me.

When i get the welcome call from chennai i have asked about this. Then she was not aware of it and contacted him executive manu again he said it is a separate package from kochi which chennai people does't know. After some days i got call from kochi and again i have asked same question whether i have special tour package she was also not aware of it and she asked me to contact manu for that. I called him again he said she is new lady she does't know the package information so i believed him.

I used to make make credit card payment automatically on 4/8/2017 all my the initial payment 1, 06, 000 is taken with out installment, it is a breach of trust also i came to know from the kochin office that there is no such special package exists.

I have taken the package only because of his false commitment and he deceived me many times. Please revert back the the amount taken 1, 06, 000 i want to cancel my subscription.

Sterling is a fraud company. I have been cheated by them. They have forcefully convinced me to purchase their membership (Membership ID[protected]. They have charged Rs. 85557 to me as 1st installment for Holiday Package. I have tried to book a resort for complimentary stay on complimentary voucher but they are failed to provide me on this very first resort booking & giving different version that you have to pay Annual Charges (ASF) & bla bla than we can confirm your booking. Although at the same time these resorts are open for booking on "Make My Trip". Since this company seems fraud, i've decided to surrender their membership. When i have requested for the same they have provided me breakup of lots of charges & asking for confirmation.(Charges snap attached for your reference)
Why should they will deduct all the charges when failed to provide services?
Please help me to get complete refund & ban sterling Holidays in India for cheating innocent public & their fraud ways of making money. Merchant who are helping them and providing contact details of their customer should also be punished.

I had purchased 15 teak trees in september 1994 with sterling tree magnum (India) ltd, which was introduced as a branch company of sterling holiday resorts. The cost was rs.22125. Initially the scheme was for 15 years.in 2008, a company representative came and informed me that since the original scheme was not performing as per expectations the company was offering me 2 options. One was converting value of my investment into time share with sterling resorts and two continue with the teak tree scheme. I chose the latter. But that was the end of it. There has been complete silence on behalf of the company, sterling resorts or sterling tree magnum ltd.

Prattyush banerjee