Sterling Holidays Resorts Complaints & Reviews

Feb 23, 2021

Updated by imnivedita Hi,

I have given the complaint to Sterling Holidays sales and operations team on 4th Feb 2021 but after three weeks also there is no proper response from there side.
Their grievance handling team member, Mr. Manas Kumar talked me roughly and asked do you have any proof about all complaints which you are giving when I said no because everything was verbal discussion with your sales team. After that he replied that i this case we'll not refund your money whether you like or don't the services. He said that there is no policy of cancellation in our company whether you like or not the services.
Their head grievance handling team, Ms. Anushka not getting time to talk to me or attend the issue also. Now every one from Sterling Holidays making stories and passing the responsibility to others ..
The sales team(Saravanan & Sathis) who was praising their company like it is the best company...now that same team i replying that Sterling Holiday is worst company to go ahead with holiday memberships. According to them company make fools to the customer and latter on the sales team gets all the shouting from members and management.
My request is to address it before this company make fool OR cheat some more people. They do not provide any proper documents where all the terms and conditions should mentioned.
They do not provide any documents where all the services and amenities list mentioned..
They do not provide any grievance center / team contact No. and email ID, to whom we can approach in case of problem.
Purposefully sterling holidays management maintain the entire process very unprofessional way so that no customer get any thing in writing and they can say that your complaint is not valid because we never promised this. This is a serious issue..this type of company cheating and taking customers hard earned money.

Feb 16, 2021

Updated by Sanju3005 But no response received from any

Jan 21, 2021

Updated by hhp7681 Company block my membership account for Rs. 1.2 lac which is fraud by company employee. Never use any free holiday since membership taken. I want to cancel my membership and refund my 3 lac return with interest.

Dec 02, 2020

Updated by rawatdalbir Wrongly addressed, please ignored

Dec 04, 2020

Updated by rawatdalbir The Star Inn Suites and Retreat Ltd, company's representatives and their accomplices Mr. Shikhar and Mr. Pintoo ( M# [protected]/ [protected]) request us on 25th November 2020 for meeting at our residence for product promotion with the free offer of 3 nights and four days of holidays as we won after filling their coupon.
They place their ground workers at petrol filling station, malls etc. and in my case it was at Ansal Plaza Khel Gaon Delhi where their representative request to fill up their card for lucky draw and take away your phone no and email for further contact.

On 25th Novermber 2020 Mr. Shikhar & Pintoo came our residence & lure by giving all good points of their holiday packages where they forced us to become members to their company where they said that 70 days of their property would be available for members to enjoy. They mention that the company is about 20 yrs old however it is just about few years old as we checked on internet later. Also they boast that they have their pan india resorts but factually they have only few resorts of their own and rest all are associated properties of others. They misguide by giving incorrect facts and show us good pictures of 4-5 star hotels/properties on laptop claiming their own property available to members at zero cost if we take the membership and asked us to join their company by cheating. They didn't purposefully tell if membership is taken and after that if for any reason someone wants to quit what will be their policy. Actually they make so much pressure that people get confused by their all good promises. They create so much noise in the room that one gets fed up and tired to think. Thus, i also ended up paying 1.55 lakhs for holidays of 70 days for 10 years through my credit card. Very next day when we realized how they duped us by hiding facts, on 26th November 2020 we request through an email to withdraw the membership, till date i requested almost three times that i doesn't wants to continue the membership & for refurnd the money on my original pay of mode. However today we just got an email from their side that it is not possible to withdraw the membership & the amount is non refundable amount. This is very wrong as no contract which any two parties sign in forced situation that too when a legal experts advise is not taken can't be a binding and that too which is not registered with court. For your further course of action till date no membership no. allotted in the name of the members (Namita Rawat/Dalbir Singh). Still they are enforcing us to become members, my question if their offers are that much genuine why they are not cancel & refund our membership fee???????? As if offers & product are lucrative they will definitely get other members very easily.

I have been cheated by the company to become member by concealment of the fact that they intend that no one can leave the membership and thus seek help through consumer forum in retrieving my amount paid to them. My all hard earned money gone on drain moreover i have to pay interest as the whole amount was paid through credit card only.

I advise others to be careful on such type of membership and do not fall prey to offers.

Hope i am able to clear my issue & soon will get positive response on getting refund of my hard earn money.

regards,
DALBIR SINGH RAWAT ([protected])

Dec 04, 2020

Updated by rawatdalbir Nothing is happening infact Sterling Holidays Resorts — Club Membership representative now forcing to deducting INR 25000 as administrative charged if i cancelled my member. My question if they have requested almost 2-3times to came at my residence for some promotions visits & we made our life endanger to allowed them in Covid, hospitality done at our end, payment made by us, they only misguided & cheated, we timely cancelled very next day after filling the application than why administrative charges?????? Please request to pay my full amount as if any interest levies on my card the Starinn would be liable for this.

Dalbir Singh
[protected]

Dec 04, 2020

Updated by rawatdalbir Nothing is happening infact Starinn Holidays Resorts — Club Membership representative now forcing to deducting INR 25000 as administrative charged if i cancelled my member. My question if they have requested almost 2-3times to came at my residence for some promotions visits & we made our life endanger to allowed them in Covid, hospitality done at our end, payment made by us, they only misguided & cheated, we timely cancelled very next day after filling the application than why administrative charges?????? Please request to pay my full amount as if any interest levies on my card the Starinn would be liable for this.

Dalbir Singh
[protected]