Sterling Holidays Resorts Complaints & Reviews

Dear Sir/Madam,
I am writing this mail in vain and disappointment regarding my experience with sterling holidays .

On, October 2018, i was approached by Mr Arjun ( Sterling Holidays Agent ), about starting the membership drive with sterling holidays. i was quite impressed the way he stated the plan and agreed to enter the plan.

At the time of signing the contract, there was a clause in the agreement, where it was stated that i need to pay ASF fees of INR 10000 apporx every year apart from the membership fees. Initially i refused to sign the agreement but Mr Arjun, advised and ensured that i only have to pay the fees related to my membership and no need to pay the ASF fees as client are never meant to pay this fees. I was again assured by him and i went ahead with the plan.

On the other hand, I paid the membership fees of INR 1, 60, 000 aprox in the trust which i had with Mr Arjun.

In October 2019, while i was trying to book the holiday package, while at the payment page i was asked to pay the ASF fees in order to complete the transaction.

When i contacted Mr Arjun about the same, he did not give me a response. His wording changed and advised me to bring new customers to waive off the ASF fees. I am really unhappy with this fradulent change. When I contacted the customer care but they are also not helping. after this when i searched this on google, i noted that many customers have had similar experience.

I am writing this a start of my long fight and i want you to know what is happening under your nose.

Request you to look into the matter and do the needful.

kind regards,
Shyjo

Mr. Anirban Koner, of your Sterling Holidays has used extremely slang language to me who is a premium customer of Sterling. Please call back to know the details. I wish to bring it to higher authority to take stern action. I wish to withdraw my name from membership of your company.

I have done an enquiry on holiday vacation. Today i got a call from mr rahul, who claimed to be an associate instead of helping me he was constantly charging me with false details of mine. When i told him i am currently not interested for any holiday due to the current situation then the associated started his misbehaviour & accused me with false details of my identification which was in his system. I would request the authority please train your professional to behave professionally & should not provide any false allegations on customer. I have also attached screen shot of the number from where i got a call.

Sterling Holidays Resortsmembership cancellation refund money
Sterling Holidays Resortsmembership cancellation refund money
I got all the information wrong at the time of the deal, the EMI would be 32 and there would be 6000, but in e-kit I got 12 EMI and oh also the man from 1949, Feroz Shaikh Representatives also told them by call and massage, call man office man and do all. But I still did not travel, and EMI from my credit card without asking me to debit AUTO with my credit card that WHATSUP took photos, now I have the MEMBERSHIP CANCLE reason and I go to customer forum and cyber sale. Sing

मुझे डील के वक्त सब इम्फोर्मेशन गलत दि गयी, EMI 32 होंगे और 6000 होंगे, लेकीन e-kit मै 12 EMI और ओह भी २०९४२ के आये मैन फिरोज शेख रिप्रेझेंटेटिवज् ही उनको call और massage करके भी बताया, मैन office मैन call करके सब कर लेता हु'लेकीन अभी भी कूच नही किया, और मेरे क्रेडीट कार्ड से EMI मुझे पुछे बिना मुझसे म्रेर क्रेडीट कार्ड कि WHATSUP वर फोटो लेके वाहसे AUTOडेबिट कर दिया, अब मुझे MEMBERSHIP CANCLE कारणी ही और मै ग्राहक मंच और सायबर सेल मै जाऊन गा..
so calce deal

Sterling holiday,
Vijay g koli

The monthly installments were less talked about and actually took more than.
In deal time emi rs.6000 and in mamthy emi in that tmt 20942. I am not agree that deal. Sterling holiday compny representive not proper gu
Aideline that time... I am not intres this deal so give mr retuen my all money. Down payments etc 2 emi paid and 41000 rs

I kumaran submitted a complaint regarding cancellation of my membership and refund money on nov 27. Regarding that ms. Anusha from sterling holiday resort met me at thanjavur on 14.02.2020 and promised to refund my money (Rs.58, 568) on 18th or 19th of february. But still the money has not refund to me. So i request them to refund as they promised asap.

Address:
22, pappa nagar
Arokiya nagar 6th street,
N. K road,
Thanjavur

Hi, this is hemant agrawal from varanasi. I received a call from representative of sterling holidays to come on 5th november 2019, and take the voucher of free night stay at resort of sterling. I went there on that day and i paid 50% of membership amount i. E. Rs 1, 37, 200/-. After two days i. E. On 7th november 2019, i called mr. Ravindra for cancellation since i thought it will be little bit tough for me to pay the entire amount. He told he will give me a call in few minutes. After some time mr. Shubham gave me a call and said "sir be assured your money is 100% safe, whenever you wish you will be getting the money back. But we want that you stay in any of our resorts and after that still if you wish we will process your refund." but anyhow i realised that i won't be continuing with it so i asked for the refund of the amount paid. It has been around a month but mr shubham (Mob. No. [protected]) is now neither picking up my calls neither replying to my emails and whatsapps. This is really very disgusting and is tarnishing the image of sterlings. This is my earnest request to take this matter on a serious note otherwise i will be bound to take some legal actions as i am getting no response to the commitments made by mr. Shubham who has made it on behalf of sterling holidays).

Regards hemant agrawal
Customer id 1244030
Mob no [protected]

False commitment by membership selling agents. Food will be cheap than market and vehicle will be provided at the diesel cost. Activites will be free but they charged heavily against services provided. Location of resorts are very remote. Until certain EMI cleared offers to members are not provided. The cost of resort are highly charged as compare to other restort near by. Therefore, I request sterling holiday resort to refund my membership down payment at an earliest.My Membership E-Kit ID is 1244933, Client no:[protected]

I had been a member since several years
No 96082 i had been paying aac charges around 7000rs including utility charges now they are demanding 24000 rs please respond asap i have attached document and receipt of charges i have paid since 2001 inclusive o[censored]tility charges sterling resorts people are not able to understand the problem how can they suddenly change the utility charges which they have not collected since the inception of policy
Nagesh
[protected]

Dear sir,

I have taken sterling holidays membership since 2014, but not able to enjoy holidays any time. Because of booking issues, rooms not available of members etc.

I have tried to book rooms at lonavala resort from 21.02.20 to 24.02.20 through my membership, but it was not possible as the rooms are not available for members.
However, when i have tried to book rooms through online websites, rooms are available at rate of rs.2500 only. What is this?

Rooms must be available for members first and then if available can be used for business. It has never been accepted by a sterling member from sterling holidays.

Second thing, we are not getting any benefits:
Example: i am paying rs.7000 asf+ loosing interest of rs. 18000 (Int. Of amount i have paid to sterling)= rs.25000

Now, room rate are only rs.2000, if we calculate for 7 days it will be rs.14000. Which suggests that i am loosing 11000 per year+ my amount of membership.

Its totally unjustified for members who have taken your membership and trust sterling.

So if sterling holidays are not able to provide facilities as described by their representative during providing membership to me, then refund money back.

Kindly represent all these concern to sterling holiday management, and if possible kindly try to get my moneyback.

Thanking you.

Your sales team mr. Nayeem and mr. Gorak from hyderabad team are harassing me by sending some rowdy to my home for money which they paid to sterling without my consent or confirmation.

Without my consent/ confirmation for payment they paid membership fee for sterling holidays on 18th november and they told me the same on 22nd november and from that day they are calling regularly for money and forced me to pay then i told i will try but i am not in a position to pay the membership so i have not given clearance to them to process the cheque which i have given that cheque also without giving any time they forced me and taken telling that they have targets / offers etc and taken. Without clearing that cheque they paid from there pocket without my consent and now sending some outsidrrsto my home at 9 pm and today at 1 pm and forcing me to psy them the money.

With these acts my family is scared what will happen to them if i am not at home.

I need help to safe guard my family and me from them.

Treat this as high priority and call me.

Customer no 3579 a - fernhill ooty

From 2004 we are unable to utilise the resorts (We have right of 7 days utilisation for 99 years till 2091 period) due to poor and inhospitable living conditions in the resorts. This is due to mismanagement of resorts by erstwhile promoters and we the customers are cheated, which is a violation of contractal agreements. Till 2010 we have paid aac without utlising the premises, on the request & promise of revival by old promoters and their customer relationship managers.

Now suddenly they are unjustly asking aac for the closure periods due to their mistake, which is illegal. We request to waive aac for the closure periods/reduce the same to 3 years (21 days credit). We will pay last 3 year amenity charges, no other charges should be levied whatsoever name in the future. The resorts should be maintained as per the standards and usable conditions and promise good customer service for the entire contract periods.

Two weeks back[protected] to[protected] with my family i had stayed in sterling holidays munnar. I had experienced a very bad treat from staff especially from restaurant supervisor a lady named remik. She treated us in a very bad manner. She is not doing her duty simply sitting and mobile chatting. She is not explaining about the food details. She used to stare us in a mocking way. Really a very bad experience. I had invested a amount for your service that's the only reason why i am still continuing as your member

Hi
Date of incident :[protected]
Client name : sterling holidays resorts
Description :
This is regarding the issue of not not confirming my cancellation of membership and not issuing my refund which was charged for membership. I was charged initially for 35000 for studio blue and on 2nd day itself i asked to cancel my membership. But i have not got any confirmation on the same
The guy name was pankaj singh and mohd. Yahya.

Resolution of complaint :
Requesting a refund
Please help me in getting my refund asap.

My email id : [protected]@gmail.com

Hi we book hotel after getting confirmation from one o[censored]r hotel staff that there is clear road in simla kufri resort, but when we reach shimla road was completely close, some how due to ur amenities like hot pool and jacuzzi attract us to manage to reach ur resort as ur staff also know road is completely close and getting lift from local police after reaching here (3to4) drive to shimla so poor service from ur staff as we ask some bread butter to eat firstly decline and after requesting many times we got 4 slice of bread between 4 adults and 1 kids, we ask liquor as heavy snow decline again, we ask for hot pool and spa or jacuzi as one o[censored]r staff told me we keep close in winter time so plz why u do advertising wrong on website which attract us to come here, we can easily stay at simla with same price in other resort, completely unhappy with supervisors behaviour, as he should understand how we reach the hotel after waiting for 8 hours with out food and drink!!! We r here for holidays not struggling, i should comapansate!!! Thank you so much and looking forward to see on this issue. Not worth it at all.. After staying in room prefer to stay in shimla next time for sure.. Not value for money at all.. Big no..

From — dr ashok talapatra, sterling membership no. 1224403
Rci membership no[protected]Platinum member) 5 years
To whomever it may concern
This is to inform that i was assured that i would be getting 1 week free stay in any rci resort worldwide and 4 nights and five days sterling holidays and also rs 6000 worth food vouchers within 1 year which had been promised to me after i upgraded my membership to purple sterling holidays membership mentioned by mails sent by dharamsingh sadhana.in addition, i also promised that i will also be eligible to avail any rci property worldwide by exchanging my sterling points during my membership period. However to my dismay, when i wanted to book rci resort, the rci representative told me that rci don’t have any property in ali or indonesia or dubai or singapore or us or turkey and if i book through rci i have to pay an amount (Huge amount) to avail the hotel. Sterling points were also not allowed to be converted to avail the hotel. On more enquiry about the 1 week free stay in rci resorts it was said that it is available in only rci own hotels which are present in only very few countries. For all resorts which are not rci property but have rci partnership, money has to be paid to avail them, sterling points would not work. This was really depressing for me as all the facilities which i thought to be valid for me were emerging as imitation and false.

I called up sterling customer care to complain about all the fake assurance and what i have been actually going through for last 10 months but they just turn their deaf ear to my problems. I also called up the two representatives of sterling holidays (Mr. Saurav tiwary phone [protected] and mr. Dharamsingh sadhana) who enrolled me into the membership, but they also hung up the phone saying they will get back to me with details and never called me back again. I found no one to listen to my problems.
The most important point of all, when i signed up for the sterling membership, i was not provided the original forms to fill them up. However, photocopies of the original forms were provided to me for filling up which were illegible in certain portions. The terms and conditions were also illegible in few parts. The representatives assured that the terms and conditions written were the same which were explained to me. It is now coming up that all the proceedings that very day were all fraud promises and fake assurances .

Either all the given facility should be provided or i would like my membership to be cancelled and my hard earned money be refunded.
Thank you

I took member ship in april 26th 2017 and my membership i’d 1234460, regarding my points everytime issue with sterling resorts somany times worst behaviour of anusha from chennai and others also not bothered about customers i have 2695 points in my acount total because didn’t used any time from my points and booked holiday for coming april because points going to be wasted and from 2695 points it has to go 636+495=1131 remaining should be 1564 but it showing 716 points i can’t understand what is going written feedback still doing nonsense wrecksed with you people kindly pay back my money if you want to harass me seriously will take to court after that inbetween no compromise also will make videos and circulate in social media after 16th jan onwards.. Dr babu singiri. Babu multispeciality hospital tirupati.. Recently same like issue with vilkswagen happened but before proceedings got compromised my company lawers will take care of the issue so plz resolve it otherwise face consequences consider this as last call thanq [protected]

Hi,
Through this message i would like to aware people about how this company Sterling Holidays - A member of very reliable Thomas Cook group is engaged in calling people to their venue by giving false commitment which are not fulfilled and simply a wastage of time. On 28-12-19 we were called by sterling representative in udaipur (Mobile no : [protected] ) that we are selected out of some people who purchased a maruti swift desire in 2017 and invited to Cafe coffee day in udaipur for availing a free gift (Gift voucher for 2 nights free stay in sterling property within India. We were told that a 45 min meeting is arranged to share sterling presentation followed by handover of free gift voucher. The free gift will not be linked with any membership commitment from us and will be given on spot. It was even confirmed in written Upon reaching venue on 29-12-19 we were asked to fill a form and shown a presentation (Mr Rahul Agarwal and Mr Jayant - Sterling jaipur/Udaipur team visiting card attached which was given to us at venue) and it was much of a pressurised approach by sterling team to take their membership. We told that we need some time to think about this membership. We requested for sharing the gift voucher but surprisingly no such gift was given today to us and sterling team's response was not very polite after we denied for taking a on the spot membership.

I would urge sterling team and Thomas cook not to adopt such type of practises which wastes a persons time also degrades the reputation of Thomas cook name which is used to trap people in these fraud schemes. As per my opinion, it is simply a marketing gimmick to call people to their events and waste their time. Pls do not trust their commitments of free vouchers. They will even say that free voucher is ready and just needs to be collected after meeting their team. They will make no of calls to ensure that a person comes down to their venue. I completely wasted my time and didnt got any such assured free gift so i am writing it to save other peoples from getting into such traps.

I will also escalate and draw attention of Maruti India team as sterling used their name in inviting us and why Maruti India is leaking the Purchaser data to such fraud companies.

Regards, amit porwal udaipur. Cell [protected]

My application no.:[protected] dtd. 16.10.2019.
Location: surat
Payment made: rs. 41, 160/- as 15% down-payment through hdfc credit card.

After option membership on 16.10.2019 due to some personal reasons i had requested to cancel my membership of sterling holidays on 30.10.2019.

Even though repeated reminders and phone calls, the refund is not received. I was told to wait for atleast 30-40 days for transaction to completed which includes all formalities. But till date there is no response from sterling in writing only promises through phone whenever i call them.

Fern hill ooty sterling holidays is a worst destination place they give preference to cash in customers n give bad budget rooms for the members, in peak seasons rooms are always unavailable for members plus they forcefully alot worse rooms are no-one response to the calls nor attend the guests (Members of sterling holidays) at least elk hill sterling resorts is far much better in service.. Very disappointed with fern hill ooty resort i want the boards of members to take severe action against them