Sterling Holidays Resorts Complaints & Reviews

I toon my membership 3 years ago and i hav told the membership will last for 3 years and i paid 1 lakh and he told me i[censored] like the experience you can pay rest of the amount in emi for 25 years membership. I told him clearly i want only for 3 years. Then they repeatedly called me
If i wanted to continue i told them to cancel my membership as soon as possible as i dont want to continue. I told atleast 10 employees. Even after refusing theh had my bank number they deducted 1 lakh from my account and now are telling me that i dint email to cancel as nobody informed me to email to cancel my membership. I want my refund. And now sterling employes are telling me you can cancel now but we wont refund your money. And i hav only taken - holiday with them n after paying so much amount i should cancel now with no holiday or refund.

My self Mukesh Odedara, as on date 17 june 19, call received me by sterling holidays promotion & voucher morning for meeting for, my self commitment time evening 8:45 pm, than me & my wife Reached at hotel lords Porbandar, but sterling holidays staff said time finished.
But my self discussed with tele caller, he will say to me sent Voucher by mail, but still time not received Voucher, even though said employee not received my call also, my self very irritate and very bad experience.

We booked a room at sterling resorts (Yercaud) for two days. Check in: 24.05.19 and check out: 26.05.19. Room: 103a. At the time of check out we were asked to sign the receipt given by sterling reception staff saying that it's hotel copy and i was about to take a moment to read but the receptionist told me that there is a guest copy signed by sterling cashier which you can have and you can read that. With the glance i had on the receipt which they said as hotel copy. I feel there is some difference with the guest copy given by them. I called the sterling resorts later and asked whether they can send just the photo of the hotel copy and there was no proper response. I just need the hotel photo copy to be sent to my whatsapp or to my mail or even to my wife mobile. The booking done in my wife name, whose family is a sterling member.
Membership number: 147727
Thanks

Regards
Pranav

Mail id: [protected]@yahoo.co.in

I am a memeber of sterling for quite some time now and earlier for 1-2 years of my membership i was contacted regularly by the assigned relationship manager. After that some one mr ashutosh or abhishek (I have lost contact due to loss of my phone) was in touch with me for preponing of my emi's to avail any holiday. After that its been more than 2-3 years that their has been no contact from your side. Now i wish to avail my holidays but don't know whom to contact.
Suggest immediately assign a relationship manager to my account and contact me asap.
Please also note my contact number is [protected] and email id is
[protected]@rediffmail.com.
Respong immediately.

Ritesh sabharwal

I have initiated a cancellation on february 01, 2019 and my membership id is 129758 as they had promised for encashment of holiday.
Now they have kept my membership on hold and not ready to pay back my refund.
My membership id is 1239758 and name is neelam gautam.
They are asking for valid proof of commitment repeatedly and have put my membership on hold.

We are unable to contact the concerned executive for selling my father in laws time share in which my husband is the mominee.
Its regarding a timeshare my father in law had purchased..
Now that he s no more, we wanted to contact the executive to say we want to sell it as we no more need it.
But i am unable to speak to any regarding this matter.

Dear sir,
By way of a mr. Manoj kumar - sales officer (017638) in march 2016, i got 3, 01, 050/- worth of white studio membership.
Then mr. Manoj kumar gave me a flase commitment and information and upgrade me am red studio memeber at cost of rs.4, 53, 550/- in august 2016.
He continued to insist on me continually in december 2017 to upgrade a purple studio member.
As per your sales officer mr. Manojkumar direction, i have paid up to rupees 2.5l as a member.
Now they have rejected my reservation request for a holiday due to some reasons.
But i have not recieved a proper answer my questions yet when i asked to your persons through calls and mails.
So you have to realize my position of being deceived by their sales officers.
So i have requested to you, please recognise myself as a white studio member and release my balance payment asap.
Otherwise cancel my membership and repay my total amount.
I am waiting for you to get the right solution from you.

Thanks and regards,
D. Sudhakar
[protected]

Dear sir,
I have paid up to rs.2, 15, 260/-as your member. For the last 3 years, i have not used reservations through my earned points.
We have use your service once or twice a year. At the same time we are always ready to pay your annual fee. But you didn't consider this. Your main goal is to get the money from us at any cost.
I have been trying to contact mr. Manojkumar (017638) due to check my complimentary status, but there is no response from him yet.
If i get the reservation only after i have paid asf, then what i will get for i have already paid amount???
Similarly, i've had many bitter experiences in the past with your concern.
In this situation i have raised suspicions about why i should continue to be a member of you???
Kindly advice...

Your executive invite people by giving them fake offer of 2 days 3 night free
Myself neeraj sharma from vadodara your executive samir patel invite for membership information and said for coming we also provided free voucher i have attended on 10 april 2019 in rajpath hotel
And promised to give voucher by mail
Till date not received any mail

It is shocking to know that big group like sterling fool people like that
Hope u can do the needful
Neeraj sharma
[protected]
Nj. [protected]@gmail.com

Sir,
Name-vachaspati nath tripathi
I do not have membership i'd yet because i registered on 18.04.19. For this i paid half money trasfer & remaining by cheque &ecs process in 12 instalments.
After two day i talk to mr r. K. Shukla for cancellation, he did not given me proper solution for this cacellation.
Pleases help me to get back my money & chque i submitted.

My name is kirit rangani and my customer id is 1240824. I have joined sterling holidays on jan, 2019 and i have paid down payment (Starting amount) but i have not used any single holiday, but now a days my health is not good because of there are too much debt on me and now i cant afford to pay further emi, my doctor advised me to stop all unnecessary expenses and take rest and pay debt, so i contacted sterling holiday team regarding this but one replied properly they are just time passing it and not giving proper response, since last 20 days, no one contacted me. When i paid down payment they all replied whenever we call but now a days no one care what i am suffering. Please cancel my membership and stop ecs and give my money back so i can use this fund to other debt resolution.

Thanks.

Myself abhishek srivastava, residing in lucknow, would like to complaint about sick behavior of your representative (Mr. Saxena).
On mar 31st-19, i have been invited by one of your executive to collect gifts and to attend 40-45 min of your presentation. I had already attended such types of presentations around 10 yrs back and well awared about the stuffs but that time i was least interested as the concept was very new to me. But this time even i was searching for good company to have membership for the same and the same time your invitation call clicked me. As i was intersted and i had prepared my mind to go for membership, if it suits me, i postponed timings a bit and said ok to attend the same at 7pm same day with my wife at best western hotel, lucknow.
Initally after filling introductory form, while your representative was discussing a bit on social topic, my eyes went on one of your staff who was known to me around 14 yrs back. He came, met me and went away, but suddenly after that mr. Saxena became so judgemental and without giving any intro of his company, he started saying such things like "this is actually for elite class, the person who is using maruti car, how can he afford to have it". He is actually did not wanted to give us any presentation being so judgemental that we can not afford it. Instead i have asked him 2-3 times that ok tell me about your membership plan and offers but he continued it with his dilaogues to humiliate us further like these membership plans are only for those who can not even think to purchase anything before purchasing the luxury things, its all about most luxurious memberships and all and so on like this. And finally he finished up saying to one of his collegue that ok its all over, give them voucher. He neither introduced your company properly nor given any presentation about your membership plans. He even didnt asked for a cup of tea.
I wanted to ask that just because one of your staff known to me 14 yrs back, how could you be so judgmental about my financial status???
You guys are in hospitality and service industry and is this the way you treat your prospective customers after inviting them wirh family???
Further just for your kind info i have a business in which i am earning around 30 lakhs per annum, which i mentioned in your form even and its not any big deal for me to go for such type of memberships.
Anyways, i wil go for membership with some good company within a weeks time where people have some etiquettes and know how to behave with customers and i am really v dissapointed that i never expected such type of sick behavior from a company like sterling vacations and i wil never recommend anyone for sterling vacations just because of your representative. If possible, take some proper actions, failing which will insist me to share the same with other blogs and senior authorities.
Looking forward for your kind action soon.

The marketing person sold me membership policy on sunday i. E 24th march 2019 stating price will go higher from tomorrow and with unofficial false promises. Since we are planning a trip in apri'19 and i told him that my budget is just 90, 000 - 1, 00, 000 (Including train tickets) only and i want my my budget not to exceed after paying for your membership amount of rs.41, 160/- as downpayment. He said ok madam don't worry we will arrange your things within the same budget. Then he also said that you can also get innova at rs.12/km and that too you have to pay only for the kms run without paying any extra allowance to driver. He said ok you try our membership i will arrange two complimentry nights with this downpayment and also the car facility to you for all the seven days from the starting of your trip from delhi and again ending at delhi. He told us that for the hotel rooms which are worth rs. 8000 he will get those bookings in just 4500 approx. Also, he promised madam whatever i will arrange for the rest of your trip within the same budget shall be atleast three star property. Also, he sold us food vouchers worth rs. 4000 in rs.2000 stating that these can be utilised in the resort in this trip only.
So we were of the opinion that car hire charges would be around rs.15000 i. E. 1200 kms x rs 12/km, as he said that there will be no extra allowances and all and charges will be only for the kms run. And now he is saying car hire charges would be rs.25000. Instead of hotels he providing accomodation at a very cheap place with fooding which includes only breakfast and dinner that too of which quality no idea.
One more thing to add food vouchers now he denied that it cannot be used this time of your stay and also, regarding amc charges he said that the same get revised once in 10yrs. But i came to know that these are revised every year with 4-5%.
Now the person is saying you cannot cancel your membership. But i want my entire amount to be refunded back and don't want to continue with these cheat people.
Customer id - 1241674

Membership id 12222388
Dear sterling team,
At the time of giving membership ur executive told me that i have to pay the asf only in the year when i want to go, not every year, but every now and then you are sending me the messaging fr the due asf.

I want to go to mount abu fr 5 nights in second or third week of june, and i have been paying the asf from last two years, and have not utilized a single day, then too ur executive telling me to pay approx 20000, what is the use of this membership then, i can pay now and stay any where i like, i have already paid you approximately 4 lakh rs.
Refund my money back with interest, i want to cancel. This membership, and ur executives have made fake commitment s to me regarding asf

Cancel my membership, refund my money immediately.
Thanks
Lalit singh gehlot
[protected]

I went to ahmedabad office and mr kadri explained me and my wife about plan for 1 hr
For 25 year of membership i have to pay 237000 ruppes.
And i paid 35565.
Very next day a call came and they told me. I have to pay 7700 ruppes every year
And here i was being cheated.
Now total amount become 427000.

They are cheating customers at the time of explanation by hiding extra charges.. And once they took money from card. They show thair reality.

I want my 35565 back. Have to file police complain to stop this type o[censored]nfair business practice.
Thanks
Reetesh patel
[protected]
[protected]@gmail.com

I booked a sterling agra resort for 2 days on 26&27 january via voucher number. 032-m[protected]. On reaching at destination i was informed that due to overbooking i can't be given room and would be accommodated in another hotel nearby. The room in another hotel were unclean with poor standards. On refusing to accept i was threatened to do as i may with no other option available. (It being an extended weekend). Ur guest relations officer at the premises (Mr sultan) clearly shrugged the responsibility with the plea that he had already informed the central office and it was a mistake on there end.
Please answer my following queries

- why was the hotel overbooked when i had a confirmed reservation 1 month in advance with customer care executive mentioning that tyey have plenty of rooms available (I have his recording saved)

- why was i not informed of the overbooking status in advance when you called 1 week earlier to confirm my travel plans

- why was the alternative accommodation not at par or better, as promised in ur terms and conditions or is a standard practice world wide

- how will you compensate for the mental agony and embarrassment caused to me and my family.

-how can u ask for utility charges of sterling when the alternate accommodation mrp of room is less than ur per day utility charges

- why i should not take u to a consumer court for deficiency in services and deliberate non disclosure of facts

Dr ankur mittal s/o dr asha mittal
Membership no. 22319
Ph [protected]

A total of 7 reminders have been sent. See Mails below. Customer ID: 1216167.
Have written to Mr. Manavalan regarding unexplained deductions as follows:

1. Not received any "Resort vouchers" which are said to have been issued to me for Rs.3000/- . Also, I did not get any white goods for Rs.9560/-;

2. Had fully paid up the product costs in 2016 itself which included service tax "in full".
This was well before GST came into existence in July 2017. Hence, GST is not applicable in my case and the cancellation fees should be calculated on the actual product cost paid by me with service tax, and not on the post GST revised product cost. Requesting you not to deduct the Resort voucher cost of Rs.3000/- since I had not received the same and, therefore not, availed.

So, when am I going to get my refund money? Or, do you want me to copy this mail to Twitter, Facebook, and finally to the Court of law?

Please refund the money due as follows:

Principal: Rs. 95, 927 (as per Sterling Calculations)
Add: Wrong deductions applied by by Sterling Holiday as per their calculations:

1. Resort Vouchers Not Received : Rs. 3, 000
2. White Goods Not received : Rs. 9, 560
3. Difference in cancellation fees wrongly calculated: (Rs. 2, 36, 635 less Rs. 2, 15, 268) = Rs. 21, 367.

A. Principal as per our calculations : Rs. 129, 854
B. GST : Rs. 45, 586

Total to be refunded IMMEDIATELY : Rs. 1, 75, 440.

Note to Point 3 above:
Please rectify the error in cancellation fee calculation to reflect the percentage on actual product cost collected from me. Accordingly, cancellation fee even as per your cited clause 12 a iii is Rs.2, 15, 268 and not as calculated by you, i.e., Rs. 2, 36, 635

Gauri ( membership ID: 1216167)

Email Reminders supporting claim made above:

To: "[protected]@sterlingholidays.com" ; "anusha.[protected]@sterlingholidays.com"
Sent: ‎Friday‎, ‎04‎ ‎January‎ ‎2019‎ ‎18‎:‎16‎:‎45‎ ‎IST
Subject: 6th reminder - request for cancellation - Customer ID: 1216167 [ ref:_00D301GMTQ._5000c1hIbsi:ref ]

My mails of 18th November 2018, 21st November 2018, 24th November 2018, 1st December 2018, 15th December 2018 and now 4th January 2019...

When will I get the product cost refunded ???????. Kindly refund the amount paid by me in full, without further delay.

Regards
Gauri

On 15 Dec 2018 12:47 pm, gauri venkatesan wrote:
Dear Ms.Anusha,

Further to my mails of 18th November, 21st November, 24th November, and 1st December 2018, I once again request you to refund me the membership charges paid by me. Kindly let me know when I can get the payment.

Thanks and Regards
Gauri ( Customer id 1216167)

----- Forwarded message -----
To: Feedback Sterling ; anusha.[protected]@sterlingholidays.com
Sent: ‎Saturday‎, ‎01‎ ‎December‎ ‎2018‎ ‎15‎:‎16‎:‎47‎ ‎IST
Subject: Re: Reference to your Customer ID: 1216167 [ ref:_00D301GMTQ._5000c1hIbsi:ref ]

Dear Ms.Anusha,

Ref: Customer id : 1216167

It was nice talking to you today. With reference to the discussion on the refund for cancellation of membership, I wish to assure you that till date I have not received any "Resort vouchers" which are said to have been issued to me for Rs.3000/- . Also, I did not get any white goods for Rs.9560/-

I would also like to reiterate that I had fully paid up the product costs in 2016 itself which included service tax also in full.
This was well before GST came into existence in July 2017. Hence, GST is not applicable in my case and the cancellation fees should be calculated on the actual product cost paid by me with service tax, and not on the post GST revised product cost. Requesting you not to deduct the Resort voucher cost of Rs.3000/- since I had not received the same and therefore not availed.

I am constrained to exit from the VO plan membership only due to family exigencies and so I request you to kindly consider a higher refund percentage than 40% and to initiate the refund process at the earliest.

Warm Regards
Gauri ...

On ‎Monday‎, ‎26‎ ‎November‎ ‎2018‎ ‎14‎:‎41‎:‎55‎ ‎IST, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

Further to our discussion, Please find the below Chennai branch office contact detail for your reference,

Sterling Holidays resorts Ltd,

Contact Person : Ms. Anusha

9th Floor, PM Towers,

37 Greams Road,

Thousand Lights, Chennai - 600006.

Landmark: Opp. Hotel Sea Shell, Next to MRF

Phone:[protected]/802/801

In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

Warm Regards,

Manavalan.D

Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | Call us at[protected] /[protected] | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays | Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |

[protected] Original Message[protected]

Sent: 24/11/2018 11:04 PM
To: [protected]@sterlingholidays.com
Cc: anusha.[protected]@sterlingholidays.com
Subject: Re: Reference to your Customer ID: 1216167 [ ]

Dear Mr. Manavalan,

1. The product cost payment was collected from me BEFORE the GST application.
Please rectify the error in cancellation fee calculation to reflect the percentage on actual product cost collected from me. Accordingly, cancellation fee even as per your cited clause 12 a iii is Rs.215268 and not as calculated by you.
You cannot levy cancellation fee on a product cost including taxes which was NOT applicable when I purchased it.

2. Please clarify what is “ Bonus night” Rs.4800
3. Please clarify what is “ white goods” Rs.9560 - what were these ??
4. Please clarify what is “Resort voucher” Rs.3000 - when was this given ?

You are once again requested to please refund the full amount fairly.

Regards
Gauri ...

On 21-Nov-2018, at 17:36, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

We have received your request for cancellation of your membership and are concerned that you wish to opt out of your membership.

With regard to your email, We regret to inform you that as per the terms clause 12a(iii) of your membership there would be partial refund applicable towards cancellation of your membership. Please find the below calculation for your reference,

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.


Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.


In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

Warm Regards,

Manavalan.D

Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | Call us at[protected] /[protected] | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays | Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |

[protected] Original Message[protected]

Sent: 21/11/2018 11:50 AM
To: [protected]@sterlingholidays.com
Subject: Re: Reference to your Customer ID: 1216167 [ ]

Dear Mr. Manavalan,

With reference to the discussion today,
Please let me know the “ terms of membership according to which only partial refund is possible “ on cancellation of membership and if so, what is the method of calculation specified therein.

Regards
Gauri ...

On 20-Nov-2018, at 12:13, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

We have received your request for cancellation of your membership and are concerned that you wish to opt out of your membership.

Further to our discussion, We regret to inform you that as per the terms of your membership there would be partial refund applicable towards cancellation of your membership.

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.

Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.

In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

ref:_00D301GMTQ._5000c1hIbsi:ref

My mails of 18th November 2018, 21st November 2018, 24th November 2018, 1st December 2018, 15th December 2018 and now 4th January 2019...

When will I get the product cost refunded ???????. Kindly refund the amount paid by me in full, without further delay.

Regards

gauri ...
Sun, Jan 13, 7:33 PM
to Sterling, anusha.[protected]@sterlingholidays.com

REMINDER 7

We bought sterling holidays memebership last year & paid a handsome amount for 25 years membership on promises of a good holiday experience. Our membership id is 1238186.
We got our first booking confirmed with voucher number 034-m[protected] regular holiday check in 20-01-19 & check out date[protected].
We booked our return air tickets for 4 people for goa for nearly 37500 & we were on our way to amritsar airport on 18-01-19 when we recieved the call from mr karthikeyan of sterling holidays that they have to cancel our booking b coz of political turmoil in varqa goa & he insisted that no cabs are allowed to go in that area.
When i told them that our flight is due in a short time they told us that they can arrange for an alternative accomodation but we will have to pay nearly 4000 rs per night as this property does not belong to sterling & they almost forced us to book immediately b coz no other property is vacant in that area & this last room may also get booked.
Shocked & helplessly i asked them to wait & called up my friend who booked another resort in goa for us but at a good cost
Upon reaching goa i enquired from many people including taxi drivers, resort personnel & locals about disturbance in varqa but i was shocked to know that there was nothing wrong with varqa
Even when i called the local number of sterling resort varqa they told they are open for booking & functioning normally ®arding cancellation of our booking no satisfactory answer could be provided by the person on phone
We learnt from our taxi driver that this is the standard practice among these resorts to cheat customers when ever they find a better booking
This is shear cheating by the company & they should be penalised for harrasing us mentally & financially

We were called 1day before booking that there is some political issue n disturbance in varca near resort so we have to cancel our booking. We said we will visit the resort n see if any problem is there but they insisted that we can not allow u to go to that resort as cabs r not allowed there and all bookings has been cancelled. They asked us to pay rs. 3800 per night to book another hotel. As we had flight bookings done, we had to book another hotel immediately paying rs 20000. But when we reached here in goa, we found after talking to locals that there is no disturbance. We called sterling varca, they said resort is open and there is no disturbance. We have been lied, cheated and harassed. We have all call records, flight boarding passes and everything. We are going to file a case against sterling for cheating and harrasment. We want refund of rs 20000 we paid for immediate booking

Hello dear sir o mam.
I dipika chunawala is highly disappointed with the company's commitment. I registered myself with ur company on 16/09/2018 through ur employees sajan pandey from mumbai branch in surat. We happily took ur memberships but due to some circumstances we had to cancel our membership n on the 3rd day that is 18th sept 2018 i informed him. Even on the verification call from chennai too i informed about the situation. But even after 4 months we didn't get our deposit money.