Sterling Holidays Resorts Complaints & Reviews

I purchased Sterling membership in month of Dec 2021 from Jaydeep Rathod & Satyendra in Mount Abu on down payment of Rs. 46, 000/- Membership ID - VNT1245706. After that due to some medical emergency the same was to been cancelled from my side (with in 60 days as per Policy) and I have share a email stating the same still they have deducted a sum of amount Rs. 36, 000/- as a cancellation fees. The matter continued to be escalate and finally there was settlement of only Rs. 10, 000/- which was to be refunded to me. As per mail commitment the amount was to be credited on 20th Apr 2022 but still it is being delayed for one month i.e. 20th May 2022 and I m not sure even if the same will be credited or again passed on to next month as per their policy 60th day the refund is to be provided but there is only new commitments provided.

I got my sterling membership on 5 April. I have raised a request for cancellation on the 15 of April. so according to the norms, I should get a full refund. but a person called me from a landline no. +[protected] when I call this no. it says this no. is not in use. but he called me and asked me the reasons for cancellation I informed in so and so he said i[censored] cancel he said u will get only a maximum amount of 60, 000. but I have paid 2, 70, 000. And the person who came to me and talked about the membership said u will get a full refund i[censored] cancel in 45 days. his no. is [protected] name is Anand. I don't know what is happening one is saying something someone is saying something. but I want a full refund as the person said u will get a full refund i[censored] cancel in 45 days. I have the voice recording too. And according to the norms also I should get a full refund. as I have raised a request in 10 days.

I bought a sterling membership for 10 years on dec 2020 and paying by emi my membership contribution by Rs. 8916 and at the time of taking the membership paid 35000. After paying for almost for a year I get to know that they have a membership fee also which i have to pay every year apart from my contribution. I am a salaried person I am doing the Membership as it is one of dream but the sales persons never told me about this membership fees and it is impossible for me to continue also my family going through a financial crisis so I want to discontinue the membership. Another thing I never availed any of their service but when I told them I want to close it, they told me that as per their terms and conditions no money will be return back. this is very pathetic for me as I have almost given 1.25 lakh. How can a terms and conditions are there where I cannot got any money back as I never availed any service. they actually misell the product to me. Kindly help me to get back my money

My Sterling membership no. is [protected].
This refers to your trailing mail, we just want to inform you that, we have not yet received the refund of the amount against Rs. 60, 000/- paid to Sterling by mistake on 3 rd January 2022.

I have written the mail to customer feedback Ms. Rasan Kumari FIVE Times and got only assurances that my money will be returned within 7 working days, where it is not being returned, even after 45 days.

Mihar Swapnil called me and asked to attend the presentation for 45 through zoom and promised a voucher of stay 2nights along with a food voucher it’s been more than 5 days I haven’t received it Geeta the sales girl is very rude don’t even receives the call. If you cannot fulfill the promise of a voucher than after taking the membership I don’t know what will be the scene. I’m gonna put every it on every social media

My timeshare account number is 24711
We have bought this in the year 1994 and we are paying all the charges levied by sterling resorts properly for which sterling resorts are liable to provide us 7 vacation days per year.

Now when I am searching to book a room for this summer, around April in their kodaikanal resort, the website is showing as NE and is not allowing me to book a room in this time. On website it is clearly stated that my membership does not cover so called their 'Premium' season.

So they have fraudulently downgraded my privileges without my consent, which is very bad provided I have paid a premium while purchasing the membership. This is very wrong and I want sterling to provide rooms to me around the year

My father Dr. Prakashbhai Gor purchased a membership and applied for renewal of the same. One of your employees did fraud to him and took all the money my father paid for the renewal. We contacted many employees of the firm to get help from them such as Sarang Deshpandey and Ravishankar Upadhyay. We mailed to [protected]@sterlingholidays.com several times. But every time we only got system generated mail. We didn't get any help from anybody. We are highly disappointed with their service and criticize it. I have all the proofs for everything I have said above. Even I have more proofs than I attached here which I couldn't share because of format restriction. I can share that too if required. If Sterling Holidays really cares and they help even now, it would be like applying ointment to our wounds. So I would like to request them again to look into this matter and solve our problems.

Sterling holiday agent Mr parsh Shah is fraud with me for rupees 480000, The parsh are told with me we are buying 2 old membership. And will give the 480000, rupees cash and bank AC transfer bank AC transfer to parsh ac and mayur raut ac no.[protected] icici bank and other icici bank AC give me we have all details and payment receipt and 1.5 lakhs are give to cash him at my home, he also pick the amount from my home

My Membership ID:1247186
I have taken this membership in Apr-2021, by paying around INR 64000 and rest was agreed to be paid in 12 installments starting from Jul 2021 onwards as I was in my Job changing phase. However, the EMI was started striking into my account from May 2021 onwards but since my CC was blocked it has saved me from losing the money.

At present, my company is laying off to meet their financial targets and I am jobless since last 2 months serving through some saving and CC.

Sterling team is behind me and asking me to pay this money, when I told them I am not with job and you can cancel my membership because I don't know when I will be stable again and can pay rest of this amount.

I thought they will understand my situation and will refund the entire amount as I had not made a single request of holiday neither availed a single day of Holiday with them.

The person Manas Kumar M says, I need to wipe off my entire paid amount. I thought, they might ask for a cancellation fees of about 10-15% which is also fine. But currently, I am in need to this money for my families survival.

I have a small kid of 3.5 years, we have not even paid fees of last 2 months, however the school is fine with and trust us to pay later. Sterling is offering a holiday for 25 years and they cannot even keep the trust for 25 months,

Now I wish to cancel and don't want to pay and shall not subscribe to any similar deal in future.

With due respect, please refund at least 90% of the paid advance amount which I understand as process of creating profile and documentation.

Hoping for your kind resolution as soon as possible. Thank you!

Hi I was in double minded and so after paying the initial I asked for cancellation within 3 days and said full refund now they are saying 90 days in this faster technology world.. Which is really not acceptable.. Why u need our cash to be held into your account for such a devious 90 days when we can do it in a second..

Why are you making the customers worry about the money for another 90 days, what if it's delayed more than that?

I was asked to wait for refund for 30 working days for a cancelled booking and its been 2 months now and no one responding to my calls or not provided refund yet. Booking Id [protected]

Hello Sir/Madam,
I am complaining as during my stay at Sterling Kodai Lake resort between[protected] to[protected] they had charged me an excess of Rs. 13, 896.68 which they had committed to returning the same but have not done so even after multiple requests. Now they are not responding to messages as well.

They had charged my card Rs. 71345.68 and I have used their facilities for the following amounts
ROOM TARRIF - Rs. 44, 321.00
OTHER CHARGES - Rs. 13, 128.00
Total Charges - Rs. 57, 449.00
Total charged on the credit card - Rs. 71, 345.68
Balance owed to us by sterling - Rs. 13, 896.68

I am attaching the bill copies that we received from Sterling Kodai resorts.

Thank you for all your help and support in resolving the same.

I wish to put this complaint against sterling holiday since, they are nothing but a company who cheats its customers.
I joined Sterling in March ‘21. And was informed by the sales team that i can book holiday in any resort across the country, no matter what season i would be having. Hence, we decided to book for Goa Varca property. I was left hanging in the balance by the team stating that the entire resort is booked. So, looking for other options I decided to check via other travel sites. Incidentally, I found the same rooms open for booking with MMT.
Hence, decided to inform my account manager to look into it. There was no update and wanted to be write an email to the customer service. The customer service kept on empathising but no clear resolution.

I have decided to cancel my membership with sterling as even after paying a certain amount towards membership, Sterling treats them fools and does not support.

I have also, sent an email for cancellation but there is NO one taking ownership and reply

Thanks
Shreyas

This is with regard to booking done in yelagiri sterling on October 15th to 17th October.I have attached the invoice as well.When I booked it showed meal plan as non refundable and even in cancellation terms u have mentioned 100percent refundable in full credit...what we will understand by this ...100percent of money will be refunded if it's cancelled before 48hrs.I have cancelled 1 week prior to that after asking your executive in sterling yelagiri he told amount will be refunded in 24hrs.This type of Misguidance leads to unnecessary grievances.Since I am a doctor I have been posted for emergency surgery on that date and I was also told by crs team that emergencies will be accepted for refund. For this kind of profession where things comes unexpectedly there should be some kind of terms and conditions..and you have mentioned in cancellation terms as i[censored] dont do cancellation prior to 48hrs there is no refund which means how should I understand...????I am not eligible for refund of money if I don cancel on the given limit..Kindly arrange to refund my amount as their policy terms were incomplete and not clear and even their executive were not aware about their own terms.

*Booking Details* :
Confirmation Voucher No. : NMWYEL[protected]
Check-in: *Fri, 15/10/2021 12:00 PM*
Check-out: *Sun, 17/10/2021 10:00 AM*

*Resort Address* :
Near Murugan Temple, Nilavoor Road, Yelagiri Hills, Yelagiri, Tamil Nadu, 635853, India. Ph : [protected]

This is with regard to booking done in yelagiri sterling on October 15th to 17th October.I have attached the invoice as well.When I booked it showed meal plan as non refundable and even in cancellation terms u have mentioned 100percent refundable in full credit...what we will understand by this ...100percent of money will be refunded if it's cancelled before 48hrs.I have cancelled 1 week prior to that after asking your executive in sterling yelagiri he told amount will be refunded in 24hrs.This type of Misguidance leads to unnecessary grievances.Since I am a doctor I have been posted for emergency surgery on that date and I was also told by crs team that emergencies will be accepted for refund. For this kind of profession where things comes unexpectedly there should be some kind of terms and conditions..and you have mentioned in cancellation terms as i[censored] dont do cancellation prior to 48hrs there is no refund which means how should I understand...????I am not eligible for refund of money if I don cancel on the given limit..Kindly arrange to refund my amount as their policy terms were incomplete and not clear and even their executive were not aware about their own terms.

We are happy to confirm your holiday at *Sterling Yelagiri*.

*Booking Details* :
Confirmation Voucher No. : NMWYEL[protected]
Check-in: *Fri, 15/10/2021 12:00 PM*
Check-out: *Sun, 17/10/2021 10:00 AM*

*Resort Address* :
Near Murugan Temple, Nilavoor Road, Yelagiri Hills, Yelagiri, Tamil Nadu, 635853, India. Ph : [protected]

Hi I have not received the refund for cancelled the booking No.003-N[protected].
CV NUMBER
NMWOT[protected]
CHECK-IN & CHECK OUT
Aug 28 - 30, 2021
2 night(s)
ROOMS
PAYMENT
20, 987
STATUS
CANCELLED

Two of the sales( Mr Nitish Rawat & Mr Rajdoot) executives of Sterling holiday & Resort, NCR, Delhi sold me White studio membership on[protected].They offered me two plans of 25 yrs & 10 yrs Vantage.They told me many benefits of sterling holiday its property in India and main attraction of additional thousand of RCI properties in India and abroad.They told me that you will get free membership of RCI and can exchange the annual holidays with RCI property.Members to pay only exchange fees as and when availing RCI property .RCI property are at par and excellent.We discussed both 10 yrs and 25 yrs plan & 100% down payment plan.I wanted some more time to decide, but both of them persuaded me to pay token amount as they same are very attractive and you will get best of service and we are there to help you out for all your accommodation, holiday planning etc.I told them I can not make full payment as I want to see the draft of membership with incorporating all benefits what is all discussed so no ambiguity is raised at the later date.They promised that we will do that but pay some amount just now and pay it remaining at later once you see the draft, we will charge the membership as down payment terms.It will help them to book the membership in august and help meet target fixed by the company .
Trusting them I paid 1 lac payment to sterling through credit card.
I waited for draft copy which I did not receive but received Membership E -kit on[protected].
When I examined the document, I have observed that there is major deviation on RCI membership.Sales executives promised me 25 yrs free membership of RCI but in the kit it was complimentary for 2 yrs .This means I have to pay RCI membership fees from 3 rd yr onward.One can not avail the RCI property without paying for annual membership fees.This was major deviation and having bearing on overall cost of membership.
Then they also converted the down payment plant to EMI raising /revising the membership cost.We never discussed the EMI at all neither interested in the plan.
I immediately took up with the sales executive for these deviation.
They started telling lie that they have told me about the membership fees .They have never told me about annual fees nor the same was mentioned in the offer they gave me.
I also wrote to their feedback section as no other mail id was available.There is no response .Customer care of sterling called me once and promised resolution in next 7-10 days.
But it is almost a month now, we did not receive any resolution to my complaint.
I request them through your forum that sterling should refund my money as I am no more interested due to mis- information and apathy towards members.
PRIYADARSHI PURWAR.
ID-1248028

It's a fraud company. They have the worst service and nobody picks up your call and solve queries. Even after so many calls and messages they are not responding. They just take your money and never fulfill the promises they boast of..worst mistake to take their membership. I urge people not to waste there money on them.They give big promises and fulfill none. Most of their resorts are now old and damp with no maintenance. It's a torture to talk to any of there relationship managers after repetitive calls and messages. They don't listen to their members and never respond in any way

Membership No 520507, 520508
I have two memberships.
Your AAC Charges are too high.
Also you charge guest fee for dependents too.
You are selling membership to us & getting the capital & letting you sell holidays to guests on online platforms as regular hotels at higher rates. Even after that you are charging High ACC & accomodation charges which is clearly a violation of our 99 yr lease agreement. You cannot change as you like one-sided. Expecting a clear reply & reversal of excess charges charged.

Rajaram

I have taken Sterling Holiday membership. Lot of promises were made while taking membership and subsequently while making payments. However non of these promises fulfilled till date. I have been writing repeatedly at [protected]@sterlingholidays.com for several months now along with all the communication received towards promises and services However I have not received reply for any of them. Instead they keep me calling for payments of advance asf. It appears they are simply collection agents and have nothing to do with customer service. Every time RM keeps changing and promised made by one is forgotten once they leave your organization. Pls note that they make promises on behalf of your company and you have the responsibility to fulfill them.
I have been chasing for long and yet to receive any response. Pls consider this my final reminder post which I will be bound to take legal action and you will definitely have to pay multiple times of the amount which have been cheated from me till date. Instead kindly refund my full amount paid till date or else fulfill the promises made.

Till now you have been such shameless by not responding to my concerns but still I hope you will reply this time or force me to take legal action to safeguard my consumer rights. Choice is yours.