Sterling Holidays Resorts Complaints & Reviews

Member id 1238741
Contact no.[protected]
Stearling holiday is cheater company and it’s policy are charging every day. At the time of taking membership they have charged huge amount of money and every year taking huge amount in terms of ASF from member and providing all services to non member.
Recently I have tried to book sterling Panchgani for august month from website but could not book. So call to customer care and...

I have recently tried to book for sterling Panchgani for august month but could not book from website though it was mentioned booking open. Then I called customer care and I came to know booking not open for member only open for non member. They are charging large amount of money for membership and ASF as well and booking priority are giving to non member. Really they are cheater
Moreover, they have open new rule that in weekend booking they are charging for three night even E booking made for 1 or 2 night. At the time of taking membership this rule was not there. This is also second cheat to member
Also, previously blue season member could book room in red season as well by giving red season point but now they changed rule and mentioned blue season member can not book in red season. This is also cheating with member
In many of resort they have tie up property. Food is mendatory to get in the resort by paying advance money if any one want to book in tie up resort. Even after paying huge amount of money service snd food quality getting in poor condition and not up to the mark. By this way they are taking huge amount of money from member and giving more services to non member even in cheaper rate. By this they are again cheat with member.
All the time member try to book but not getting space in desired dates and non member are getting even a week before. So taking money from members and giving services to non members
Also in covid situation no body were able to travel and sterling all resorts were closed as well around a more than year but they did not extend any nights or points for one extra year than the normal year. How came they did not extend any extra year as government given a lock down? This is also cheating with member

Plz be help me out in this case as I have spent large amont of hard earned money on this.I want my hard earned money back and justice against sterling holidays
Need justice in this case

I went for a vacation to Ooty Sterling ELK where I got two members of Sterling who offered me the membership for 25 years for which I was asked to pay 3.30 Lacs. I swiped Rs 1.92 Lacs over there & I paid a 1-month installment of Rs 11.500. I haven't availed the services a single time.

Now my father-in-law is not well & the family needs money. When I canceled the membership I got a call from Sterling & the agent asking to share the medical report. My in-law's family is in mental trauma & I am not in a position to share the documents with them. I have canceled the membership. I want my money back. But the agent is saying you will not get a single penny.

I have sent an email and tried to get the refund amount as stated in the T&C. But they are saying if you will not produce the medical report you will not be paid any amount.

Hence, I am posting the issue in this forum hoping to get it resolved soon. I want the eligible full refund for my membership amount paid.

I had booked 2 day accommodation at Sterling Thekkady between April 30th and May 2nd.
My booking was confirmed and the payment from my card was deducted on 28th April, I received an confirmation message from Sterling. I called up the front desk on 28th April 3:29 PM and the person confirmed my booking.
On 29th Night at 9 PM when I was already on my travel to Thekkady enroute Madurai I get a message from Sterling that my booking...

Please send my Maturity amount of Rs.144000/-(One Lac Fourty Four Thousand only) as soon as possible . My application number is G107299 and Certificate number is D1382...

Today morning i have received a SMS stating that "Alert!HDFC Bank Mandate reference no: HDFC[protected] issued to STERLING HOLIDAYS RESORTS LTD with value Rs. 15933.00 and frequency ADHO is received today for processing."

this is totally a fraud case where the cheque was issued for STERLING Membership only and they have used it somewhere else.

kindly help in resolving at the earliest.

I am a member of Sterling Resorts and I stayed in their Fern Hill, Ooty resorts for the last 3 days with my family. In this stay, I experienced different types of hospitality that made some bad patches in my heart. The reception staff Mr. Ajith and Mr. Praveen showed me a stingy attitude and didn't even be respectful. They are not even able to hand over my id cards and phone properly. Front office manager lady showed some disrespectful activities by ignoring me as a customer and didn't even consider my concern. Also they were not kind enough to give me a laundry bag by saying stock not available. When I elevated the issue to the resort manager, the bags came immediately. Their marketing team is asking for upgradation and I doubt is this the real face of the company? What to do?

We went for a vacation to the Sterling resort at Kodaikanal, where their marketing managers brainwashed with all false promises and sugar coated lies. They were rushing up to do the payment for the membership and didn’t give us time to think. We immediately swiped 1 lakh there in their resort. The marketing managers were forcing on paying ~1.6 lakhs there but fortunately, I didn't have limit on my credit card. Later, We also paid one of...

I canceled my booking NMWCOR[protected]. There are no cancellation charges as mentioned in the package. It's been 5 days and still, I am following up for a full refund of INR 15599. I tried reaching them over the phone call but no one is picking it up (Ph: [protected]). I send them multiple emails but they are not responding to emails as well.

We made a reservation at Sterling Arunai Anantha resort for stay from December 9 - December 11 (2022). We cancelled this reservation on October 30. We got a cancellation email the same day.
Till now we haven’t received a refund and we are unable to contact anyone from Sterling team. We enquirer about the refund via email and no response to the email. They promised to respond to the email within a day and even after 4 days there is no response.This is so annoying.

I’m not sure if this is a legit company.
My reservation number - NMWAAR[protected]

I'm writing this based on my 1 year experience of Sterling membership.
Being a member I have tried booking the Sterling resorts couple of times and every time it's rejected saying room are not available. However, I can book the same room on same dates from any aggregator like MMT.

Then what's point of membership ?

They have tricky polices also to defend it, like only 60-70% rooms are reserved for members...

My wife had booked 1 rooms in Sterling Wayanad for one night Rs 7, 589. The booking was made on 3rd of october and the dates of Booking were 30th Sep. Booking id "NMWWAY[protected]"

It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. Later I realised that I won't be able to travel that day and so I had to cancel the booking through their online portal....

I am persistently asked to pay aac charges through sms and emails. This is in complete contravention to the agreement clause 5.3 & 5.4 wherein it clearly states that the charges are to be paid for utilising amenities, electricity and water while enjoying the benefits of the holiday units.
I was conned into paying these charges in october 2021 for an amount of rs.3583=00.
Kindly help to recover the said amount collected fraudulently from me by a irritating customer executive who hounded me into submission.
I would be highly appreciative of a positive outcome and getting the monkey off my back, once and for all till my membership expires in the year 2029.

Made a reservation on 10th September 2022 at Sterling Kodai Lake for the date 17/09/2022 to 18/09/2022(1 night) . Within sometime got to know I cannot travel on that date so cancelled my reservation immediately within an hour. It is clearly mentioned in the cancellation policy that cancellation made upto 48 hours prior to the checkin date can get full refund. This cancellation was done within matter of hours. Also, while cancelling it showed I am eligible for full refund but in the booking cancelled confirmation mail I don’t see when I can expect the refund. Requesting you to update me on when I can expect the refund

Reservation id : NMWKO[reserved]217

Hi

Membership Id: 1238741. i have been visited sterling lonavala between 03/09/22 to 05/09/22 with my family.
firstly, i must say the food was terrific. i have planned for 2 breakfast and 2 dinner at site but i gave taken only 1 breakfast and dinner. because the food quality was not up to the mark. in dinner mix veg was terrific. also tandoori roti served was cold and hard to eat. on too of this, i have ordered for nan and specially told to waiter that plz i need sift nan because it is for child. after the instruction he came with cryspy nan. it is really disapponting moment for me. also, in desert they served saivaiya khir. in the desert milk was burned. even we recognize by the smell itself. so, how come the chef serve this type of desert???

secondly, in the next morning i went for breakfast with family. same thing repeatedly happened to me. the sambhar was salty. the cut fruits was oweful. they cut it from erly morning and not maintaining, so cut fruits tase was terrific. moreover, services by waiter was not well.

because of all this reason i have not taken meal combo for second day. i have not get value for my money. my money on the food in sterling lonavala is totaly wasted. this is really shameful for such big hospitality company like stearling. because of one resort of sterling other site has to come in bad rating. after all sterling is one family of resorts.

also i need compensation of my money that was taken up by sterling lonavala restaurant.

I am purpl member of sterling.
Have booked a suit room for last new year at sterling munnar as per my earned points.
But they provided an unhygienic small room.
They may sold suit room for some other person when they got a non member for higher rate.
The refrigerator was full of fungus inside. I have the photos and videos with me.
Front office was terrible with non polite staffs.
They are speaking with out eye contact.
Actually they spoiled my vacation.

I had invested Rs.1475 for 20 years in your sister company Sterling tree Magnum ( India ) ltd on 27th October 1994 with buying one teakwood tree wide Application no K 400794and Certificate no. F16119 planted at KANAVAIPATTI PLANTATION in Periakulam, Madurai district. Now, I would request you to sort out my problems by paying at least Rs. 1.00 lac for one Tree with immediate effect.
awaiting your favourable reply

ANIL...

I am a member of SHR.The helpline number in your webpage is not working and I am not able to reserve my accomodation.

Please arrange for a call back immediately

Lakshmi A
[protected]
Membership No: 202465

I had booked 2 rooms in Sterling Aleppey for Rs 14, 936 . The booking was made on 11th of Aug and the dates of Booking were 5th Sep. Booking id "NMWSLPA[protected]"

It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. I am a Sterling member as well for more than 5 years . Later I realised that I wont be able to travel that day and wanted to cancel my booking...

I have opted for 10 yr membership on 25 July 2022 but now I changed my mind and want to cancel it and want full refund. I have contacted them many times but the only one calling is Puneet Kumar who provided me membership not sterling and he's saying take membership or else they will not give any refunds. They have provided me membership costing 239000 with down payment of Rs 119500 and rest on EMI basis. Pl help me out.