Street Style Store Complaints & Reviews

Address: 110091

Website: streetstylestore.com

My order id no. Is 1833209, placed on 13/10/2017. Both my shoes have been delivered to me but in my order details, its not updated to delivered. There is no option of exchanging. So now whn i need to exchange one of the product (Knowing the world heels) with a smaller size, coz the size is too big for me, i cldn't do it. I hav received it 5days back, thn y it is not updated yet. How would i wear such a big size. I have already lodged a complaint in sss website but no respond at all.. Pls do help me with the problem, i'l never ever order from sss again if exchanging is that difficult. Solve this as soon as possible.

Dec 8, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Street Style Store Customer Care's response Hi Rani Dutta

Now, you may initiate your exchange yourself. Here is the link to understand how it works.

http://streetstylestore.com/index.php?id_cms=7&controller=cms

When you follow the mentioned steps, your pick up will be arranged and it'll be attempted within 2- 4 working days.

Once the pick up is done and we receive the products in our warehouse, the replacement order will be made as per your selection you made while you initiated the exchange.

Thank you
SSS

Verified Support

Dec 08, 2017

Street Style Store Customer Care's response Hi,

Thank you for discussing your concerns. We regret that you experienced dissatisfaction with the quality of our service.

We wish to confirm that we have looked into your complaint and it has been resolved.

We request you to mark the complaint as resolved and if the issue has not been resolved please mail us at sss.[protected]@gmail.com.

Thank you
SSS Resolver

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I m trying to contact customer service from last 5 days in form of emails and call n getting no response anyway My problem is regarding a order which was to b expectedly delivered on 26 October 2017 but i haven't received it yet... Even I m not getting any tracking details or email ur side.. Which is very disappointing on ur part

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Address: 400068

I had placed an order of sneakers on 2nd sept 2017. (Order # 1757950)
The payment was already done online. The shoes got delivered on 25th sept 2017 but the size didn't fit me so i requested for replacement. After many follow ups, i received the replacement today i. E 28th october 2017 (Almost after a month of replacement request)

That too i received a wrong pair of shoes today. It's almost 2 months from the date of order placed and i am getting a wrong pair of shoes today. My 500 bucks is stuck for like almost 2 months, if i would have known about the company’s carelessness i would have invested my money in same fruitful purposes. They’re fooling people. This is not the very first time we’re facing such problems. I really had high expectations but surely the company didn’t stand by it.

It would be better if sss refunds my money back.

Regards
Sofia damani

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Street Style Store Customer Care's response Hi Sofia Damani

This is to inform you that we don't have a refund policy and it is clearly mentioned on our website.

Thank you
SSS

Oct 28, 2017

Updated by sofia7 Correct.
It was clearly mentioned on website that SSS doesn't have refund policy. That doesn't mean you irritate us by making us wait 30 days for replaced product & then send a wrong pair after that.

You read the entire post but could only see the last line of refund. You were not at all sorry for delivering customer the wrong product that too after a month

Regards
Sofia Damani

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Address: Ghaziabad, Uttar Pradesh, 201001

My order came of small size and I need to exchange it and i am not able to do because my status has not been updated uptill it is showing shipped status instead of delivered so i can't return it until status changes
Request to exchange my order no. 1846253

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I tried reaching on [protected] but noone is receiving the call at the other end.

I have ordered 2 products. 1st has size issue n hence i wanna exchange it for smaller size but thing is that i have relocated to different city few days back. So i need assistance in updating address in the website.

Also the second product i ordered i didn't like the fit of the same and hence want to return it with different address.

Please help me with this problem asap.

Thank you

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Street Style Store Customer Care's response Hi Pritam Chibde

I am arranging a callback for you from my exchange department. They'll resolve your case on priority. Your product will be exchanged if you do not like the fit, size or quality. If you do not get the call within 24 hours, you may contact me on my email ID sss.[protected]@gmail.com

Thank you
SSS

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Need my money back. Refund it any way.
The shoes which are delivered to me are totally different from the one i saw while ordering.
Is this the kind of responsibility you people have towards your customers
I need my money back anyhow
I dont need any other shoes in return of these as i dont trust this company anymore

Oct 26, 2017

Updated by AkritiSood4 I need my money back. Refund it any way.
The shoes which are delivered to me are totally different from the one i saw while ordering.
Is this the kind of responsibility you people have towards your customers

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Website: Streetstylestore.com

My order has not been delivered yet and i have placed my order on 29/09/17 it’s gng to be a month atleast in a few days! I don’t understand how long are they gonna take to deliver my order? I am pretty annoyed with the delivery speed. Nor do they let the customer send them the mail until the date of delivery expected and after sending a complaint mail too they haven’t taken anyy action to delivery my order soon.

Nov 27, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Street Style Store Customer Care's response Hi Gurmeet Kaur

I apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

I ask that you please allow us 3-4 working days to deliver the products, as we consider it our privilege to have you as a customer.

Thank you
SSS

Oct 31, 2017

Updated by Gurkiratkaur Um it’s been 3-4 days are you guys still stuck up ! If you cannot delivery it just tell me i am seriously done waiting for it!

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Address: 400076

Website: StreetStyleStore.com

Sorry for the inconvenience caused to you.

We have initiated the refund process and as per bank policy the amount will reflect back in your account in 5-7 working days - this is the fake refund promise i received from streetstylestore.

This response i received on 21 october and till date i have not received any refund. Bank does not takes so much of time to refund if the same has been initiated. How much you want me to struggle for my money.

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Street Style Store Customer Care's response Hi Shivika Singh

Your refund case has been forwarded to the concerned department and they will resolve the issue within 24-48 hrs they will work it out in next 2-4 days for sure.

Thank you
SSS

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Address: 173234

Website: Street Style Store

I have placed an order in March 2016, I have paid (Rs. 1598) and order no. was [protected] but my products did not deliver. when I contacted customer care after one year they agreed that there was an issue from their side and they will refund the amount but they didn't. I have all the details of emails and money transacted. Its been one and half years, but they are not refunding money.. kindly consider the issue.

Dec 19, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Street Style Store Customer Care's response Hi sharmaambika,

Sorry for the inconvenience caused to you ma'am, Kindly share your order details or registered mobile number so that we will resolve your query as soon as possible.

If there is anything else we can do, please let us know.

Thank You
SSS

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Address: 403722

I placed an order for model show sneakers white in the size 38 and made the payment using my debit card.
However, the payment was successful and an amount of rs. 624 was deducted but the order did not get placed. The pair of sneakers was still showing in my cart. I did not get any confirmation email nor any order id details are provided to me.

Pls resolve this issue
Raveena rivonkar

+3 photos

Oct 31, 2017

Complaint marked as Resolved

I got a mail from the company stating that my issue will be resolved soon as it’s a technical error from their from and then I got a mail stating that my order is successfully placed.

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi,

Apologies !!

Kindly share your registered email id or registered mobile no so that we can check with the order details.

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently .

Thank You
SSS

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi,

A quick update here on your query. You will be glad just like we are to know that we have received your payment. A big thank you from streetstylestore.com on shopping with us.

It was a technical error on our end and we will make sure this does not happen next time. Nothing much to worry here, we will complete your order now We are generating your order #1855228 .
You must have already received a mail form us about Order confirmation. And if you have not yet, it is on its way.

In the meantime, visit our website to check whats new. (http://www.streetstylestore.com)

If there is anything else we can do, let us know.

Helpdesk
Streetstylestore.com

Oct 26, 2017

Updated by Raveena Rivonkar Yes I have got an email regarding the order confirmation as well as it’s updated on the website in my account.
Thank you for such quick response and resolving my issue.

Verified Support

Oct 31, 2017

Street Style Store Customer Care's response Hi Raveena,

We request you to mark your query as resolved if it is resolved.

Please write us back if your query is still not resolved.

Thank You.
SSS

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Address: 400067

Had ordered footwear vide order no 178315 but returned on 25th september. The amount is not yet refunded.

Have raised ticket on the app - but no response. There is no number available to talk to company executive. Very poor services and seems like they do not want to return money. No one from the company approached to confirm the money would be refunded.

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Pushti,

As per your query we do not have a refund policy. Hence your new replacement order has been generated out of which for one product has already been shipped from our end and will be delivered to you within next 3-4 days.

For the remaining product please give us a confirmation if we can issue you a credit note of the same amount which you can utilise in your next purchase.

If you face any problem please drop us a mail on this email id "sss.[protected]@gmail.com"

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

Thank You
SSS

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D

Dnshah

from New Delhi, Delhi

Oct 28, 2017

Hi SSS team

Thank you for delivering one of the order item.

For the other product please deliver the item as requested. If you are unable to deliver please give me the credit voucher.

It is unfortunate that we have to approach this forum to get a resolution of such a simple matter. Hope your senior management is made aware as it is impacting the brand image.

Thanks
Pushti

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Address: 176001

I havn't recieved my order and it has been more than a month. I ordered two heels for 899. Details are also not provided only process in preparation is mentioned. It is a way to deal with your customer. I want my order as fast i could get. Its my humble request to you please provide me my order as soon as possible. I'm in need of it at this very time.

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Riddhi,

Maybe you have registered with a different email id on our website and hence we are not able to track the order. Nothing to worry though. Just mail us your order number or email id that you used while registering with us or even your registered contact number will solve the problem.

We will wait for your revert.

If there is anything else we can do, let us know.

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

Helpdesk
Streetstylestore.com

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Address: Indore, Madhya Pradesh

Actually i'm really fed up now... I ordered one pain of black and white striped does
... I got the delivery that too late but that wasn't an issue, it was rs660, i want familer with the size of the shoe, i made a request for exchange for a bigger size...in this too the delivery was late and this time they gave me the wrong product i was really fed up now i made a exchange rewuest for the 2nd time that i got the wrong product
After that delivery boy came to pick up my wrong shoe... But 3-4 weeks later igit the same wrong shoe and this time they charge me extra rs200... My rs860 are gone n worst part they don't reply or have helpline no...

Oct 25, 2017

Complaint marked as Resolved

order id #1763585

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Srinjia,

Apologies !!

We are forwarding your case to the concerned person. Someone from our Customer Care team will surely come back to you and will resolve your query on a priority basis.

Kindly bear us for the last time.

Thank You
SSS

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Website: www.streetstylestore.com

I had ordered 3 footwear - (Stow totally beaded flats; long time flats; and are you in love). Out of those 3, one is which i didn't order. I want the sss people to take this footwear back and send me the ordered one. And no one even picks the customer care helpline number. The footwear that they gave is nowhere even close to what i actually ordered. Its a different footwear. I have shared the picture of the footwear that i had actually ordered and what i got.

+2 photos

Dec 4, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Natasha,

Apologies !!

You can initiate the pickup for the wrong product by updating the same size of the product in which you want. The exchange process has been automated. The courier boy will pickup the wrong product and once the product is delivered at our end we will dispatch the right product., you may initiate your exchange yourself. Here is the link to understand how it works.

http://streetstylestore.com/index.php?id_cms=7&controller=cms

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

Thank You
SSS

Verified Support

Oct 31, 2017

Street Style Store Customer Care's response Hi Natasha,

This is to inform you that we haven't receive any exchange request from you.
Please write us back if your concern is not resolved.

Thank You.
SSS

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I have placed two orders on 10th and 16th of october and haven't received them. Hence i reordered both the orders on 21st of october and no updates on the order delivery yet. The tracking status is always 'preparation in progress '. I want the delivery to be quick. Its been high time now. After 1 week or so i won't be needing the products even if i get them. Someone respond quickly to this issue.

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Dharani Ganta WLEPORYAS is another order reference

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Triveni,

Apologies !!

As you have mailed us, we understand you need the products urgently. That’s the reason we marked it urgent and we will dispatch your order asap.

Once the order will be shipped, you will receive a mail from us.

In the meantime, visit our website to check what’s new. (Helpdeskhttp://www.streetstylestore.com)

If there is anything else we can do, let us know.

Streetstylestore.com

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Address: Nashik, Maharashtra, 422002

Website: streetstylestore.com

I placed an order today and paid through cc avenue amount of rs.1049 through debit card. The amount got deducted from the bank account but the products are still in the cart.

The order placed was for 3 flats:

Buckle accent flat sandals size 36
Coffee with the beauty size 36
The flower girl size 40

Please resolve this issue either provide the refund or place the order for this properly.

Oct 25, 2017

Complaint marked as Resolved

Complaint has been resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi,

Thank you for marking this query as resolved from our end.

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N

Ninah Katherine

from Dhupgari, West Bengal

Oct 25, 2017

It's already been more than 21 days but still my order is not being processed as the delivery date is within 3-21 days. But still no updates. Why is it so???

Reply

Street Style Store Customer Care's response, Oct 25, 2017

Verified Support

Hi " Ninah"

Thank you for shopping with streetstylestore.com. We are glad and we hope you will be happy too once you receive our products.

We have a little doubt here. May be you have registered with a different email id on our website and hence we are not able to track the order. Nothing to worry though. Just mail us your order number or email id that you used while registering with us or even your registered contact number will solve the problem.

We will wait for your revert.

If there is anything else we can do, let us know.

Thank you.
SSS

N

Ninah Katherine

from Dhupgari, West Bengal

Nov 8, 2017

[protected]@gmail.com
[protected]
Please send my order as soon as possible it's already 1 & a half month since I have placed my order.

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Address: New Delhi, Delhi

Website: www.streetstylestore.com

I'd like to know what's the status of my orders #1709307 and #1791538?

It's been over 4 months since i placed an order and haven't received it yet. One of the two orders is a prepaid order which means the money has been charged but the product is still not delivered. It feels like a fraudulent company that's taking money from customers and not returning.

Nov 29, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Sunaina,

Apologies !!

Regarding the order #1709307, this product has already taken too much time.

so we are sending you this mail to confirm that we are cancelling your order and initiating the refund for the same.

It will take "5-7" days for the refund to complete.

Hope this will be not our last conversation and you will order with us once again.And we assure you, we will go extra mile to give you best of services. Its just that we got unlucky this time.

If there is anything else we can do, let us know.

Please acknowledge this mail so that I can initiate the refund asap.

Helpdesk
Streetstylestore.com

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Regarding the order #1791538, Your details have already been forwarded to the concerned department. on a priority basis and will be dispatched very soon. We assure you that our products are worthy to wait and your cooperation and patience will be appreciated.

Kindly bear us for the last time.

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently .

Thanks
SSS

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Address: Hyderabad, Andhra Pradesh, 500049

Website: streetstylestore.com

I have ordered 4 shoes on 28th sep 2017. Its been more than 20 days and i haven't received my order yet. It is so disgusting and irritating for me waiting so long even though the order was prepaid.
I can only see the following statements "order accepted and"order split" from last 1 month?
And i am being raising so many tickets from last 5 days. No one is responding this issue. Is this the way you treat to your customers though the order was prepaid.
If you are not able to deliver the product, at least refund the money.

Nov 25, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Street Style Store Customer Care's response Hi

Please accept my sincere apologies!

Kindly share your concerned order ID/registered email ID/registered phone number on my email ID i.e. sss.[protected]@gmail.com so that I can look into the matter and resolve the issue. I shall expedite the process.

Thank you
SSS

Oct 24, 2017

Updated by Sneha Naidu Mopuri Hi,

Thank you for your response.

My Order details #1845218 and #1809821. Please process my order as soon as possible.

Regards,
Sneha.M

Verified Support

Oct 25, 2017

Street Style Store Customer Care's response Hi Sneha,

We have shipped your order #1845218 and for your other order#1809821 we are arranging the product and it will take another 5-7 working days to ship it.

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M

Monisha Gidwani

from Chennimalai, Tamil Nadu

Oct 25, 2017

Hi I ordered clothes on October, 10, 2017 but still the order is in process no dispatch details this has happened before also b I had to cancel the order Wats goin on u guys are not interested in delivering the product poor service n cc no nobody is answering

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: StreetStyleStore

Hi i’ve placed one order including three items on 9/20/17 with order id - 1796318
Invoice no - 1761657

I am bit getting any information of that. You guys mentioned carrier will be delhivery. I was contacting them too. Nobody responds for my call. I’ve no clue for my order. You guys pissing me now as i need that badly.

Tell me the exact location of package and when it will be delivered.

Thanks
Devyani

+1 photos

Nov 28, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Street Style Store Customer Care's response Hi Yashvinder,

Apologies for the inconvenience !!

An update on your query regarding the order with streetstylestore.com. Your order is ready for dispatch. This means that we will ship your shipment in next 3-4 business days.

" Yashvinder ", we will take a moment here to apologise. We were not able to stand by our commitment of delivering in time period of 3-21 days.

We are equally disappointed here as you are. Accept our sincere apologies and we hope you will give us one more opportunity to serve you with best of products and at best possible time.

If there is anything else we can do, let us know.

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently .

Helpdesk
Streetstylestore.com

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Address: Warangal, Andhra Pradesh, 506004

Website: www.streetstylestore.com

I didn't receive my product of id number #1748424 it's been 3 months. Actually it was a gift for my sister from my first salary. This is really too much guys. If you didn't have enough stock you should have informed prior not after payment. Please deliver the product or just give back the money.

Street Style Store Complaints & Reviews

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Street Style Store reviews & complaints page 133

about initiating an exchange with a smaller size

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order is not delivered yet n getting no response

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wrong pair of shoes received after waiting for a month

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exchange with a 38 no. shoe size

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I want to speak to customer care executive of sss

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returns

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order hasn't been delivered yet and the delivery date has gone

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fake refund

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order not delivered and refund issue

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money deducted from my debit but order not placed and not provided with order details

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items returned but amount not refunded

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I haven't received my order and details are provided

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wrong product received twice

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did not get the ordered footwear

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delayed delivery issue

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amount deducted from card but order not placed

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products aren't delivered after 4 months but money has been debited

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product not delivered and money paid

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order not delivered yet

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didn't receive order even after 3 months!!!

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