| Address: New Delhi, Delhi, 110088 |
| Website: streetstylestore.com |
I have placed a order on 8/11/15. details as under
ORDER DATE TOTAL PRICE PAYMENT STATUS INVOICE
#344008 11/8/2015 Rs 1, 598 ccavenue Urgent Dispatch - details
Order Reference IQUWNCHQY - placed on 11/8/2015
til date i have not received it and they are not refunding my money
I am attaching correspondence with their representative as under
From: Pooja Seth ([protected]@streetstylestore.freshdesk.com) You moved this message to its current location.
Sent: 03 December 2015 18:14PM
To: [protected]@hotmail.com
Hi [protected]@hotmail.com,
Just a quick update in regard to your order# 344008, which you placed on –11/8/2015. It has been more then 21 days since you placed the order with us. We understand you need the products urgently.
We have already marked your order as urgent one .
Once the order will be shipped, you will receive a mail from us.
In the meantime, visit our website to check what’s new. (http://www.streetstylestore.com)
If there is anything else we can do, let us know.
Helpdesk
Streetstylestore.com
On Tue, 1 Dec at 3:47 PM, [protected]@hotmail.com wrote:
respected mam
as you have mentioned that you will dispatch my order within 7 days .but i still have not received the same.It seems that you are unable to deliver the product. kindly initiate refund process
regards
Ms K. Ghosh
Date: Mon, 16 Nov 2015 10:30:53 +0000
From: [protected]@streetstylestore.freshdesk.com
To: [protected]@hotmail.com
Subject: Re: [#144653] FW: Your order#[protected]-887935 on http://streetstylestore.com is successful.
Hi ghoshkakoli
Thank you for shopping with streetstylestore.com. We are glad and we hope you will be happy too once you receive our products.
As per your query regarding your order #344008, we will like to tell you that it has been 8 days since you placed the order with us. And our site takes the time period of 3-21 days for the delivery.
As you have mailed us, we understand you need the products urgently. That’s the reason, we have marked your order as an Urgent one. This status will ensure that we dispatch your order asap. This will take 7-8 days from now for the same.
Once the order will be shipped, you will receive a mail from us.
In the meantime, visit our website to check what’s new. (http://www.streetstylestore.com)
If there is anything else we can do, let us know.
Helpdesk
Streetstylestore.com
On Sat, 14 Nov at 10:50 AM, [protected]@hotmail.com wrote:
Dear sir
i have not received any details regarding the order mentioned below... kindly let me know the shipping details 7 days has been passed since i ordered
Ms K. Ghosh
Date: Sun, 8 Nov 2015 12:34:55 +0530
From: [protected]@ccavenue.com
To: [protected]@hotmail.com
Subject: Your order#[protected]-887935 on http://streetstylestore.com is successful.
LOGO
Dear KAKOLIGHOSH,
Thank you for your order from http://streetstylestore.com
For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'www.ccavenue.com'
Order# CCAvenue Reference # Order Date
[protected]-887935 [protected] 08/11/2015 12:33:59
Billing Details
Customer: KAKOLIGHOSH | [protected]@hotmail.com | [protected]
Address: 531 A BLOCK M (near new alipore petrol pump) New alipore (beside aurobindo bal mandir school), West Bengal, kolkata 700053. India
Customer IP: 117.194.43.195
Pay Mode: Credit Card - Visa
Bank Ref #: 058787
Instructions:
Gross Amount: INR 1598.00
Order Amount: INR 1598.00
Net Payable: INR 1598.00
Shipping Details
Contact Person: KAKOLIGHOSH | [protected]
Address: 531 A BLOCK M (near new alipore petrol pump) New alipore (beside aurobindo bal mandir school), West Bengal, kolkata 700053. India
CUSTOMER CARE
Best Regards
Streetstylestore.com
144653
their address as under
Street Style Store,
206-Bhagwati Sadan Building, Plot No 8, BH Block Market,
Near Nainital Bank, Shalimar Bagh Delhi - 110088, India.
please do the needful
regards
mrs ghosh
As I see your orders have already been shipped long back and were delivered to you.
I hope you are satisfied with the products delivered to you.
For further assistance contact me on my email ID sss.[protected]@gmail.com
Note : If your case is resolved to your satisfaction then I request to mark this complaint as resolved.
Thanks
Street Style Store Resolver