Sun Direct Complaints & Reviews

Hi,

I am an Army man. My smart card No. is [protected]R. I am a sun direct customer for last more than two years. But I am sick of poorest service by customer care as well as by the distributor or technician sending agency. I made a complaint with customer care on 12/13 Nov 2011 for poor/no signal, the customer care executive informed that this is to be rectified by the distributor. I made complaint to the distributor on tele no. [protected] vide complaint serial number 499 dt 14.11.2011 and was assured to send the technician Repeated the complaint on 16 Nov, 17 Nov, 25 Nov, 28 Nov and 30 Nov 2011, I am sorry to inform the authorities concerned that no one came to resolve the issue. My request is just take away the useless box & dish paying me the cost thereof. My present validity is upto 10 Dec 2011. I don,t want to continue with the sun direct further.

Sun direct services and the dealers/distributors as such should be black listed and dealt with severely. I am fed up a lot with these useless people.


Subedar Major Krishan Lal
WZ-898 (2nd Floor) near Gupta Sweet Shop
Pankha Road, Nangal Raya, New Delhi-46
Mob : [protected]

HI

Name : Rajesh

Smart card no : R[protected]

Mobile no : [protected] call to me

I gave a complaint on 15 sep 2011 till far not resolved,such a poor poor service,,,,,,,,Such a poor service 3 months ago no action taken till far..

Please credit the validity, Nowadays 123 rs i need to do a recharge. Before when i got the connection it was 75,after that 100rs.Now it went to 123 rs.


I raised a complaint which was on 27-Oct-10 around @ 10:30 PM,they gave a complaint no :[protected].
They have mentioned as 3 days of time, I have told them that "Tv channels are flickering".Alignments are not done
properly,When I went to my home and checked there was nothing available on the screen.
Msg came as "Nothing to Upate", when I called to the customer care, all agents were asking the name,smart card no,etc
But I have told them now channels are not coming Nothing to upate,

But I spoke to more than 50 agents which was on 28-oct-10 and after that call got esalated to floor supervisor name Mr.Karthick,
he also told that give me 24 hrs time we will send an technicians to resolve.When I asked him to refund the amnt or
extend the validity he told no its impossible.

I called once again which was on 29-oct-10, the call got escalated to TL name Anita, she told that from our backend team
they will be calling u within 2 hrs of time,,,but once again I called to them,,its escalated to Technician Mr.Vijay
the call got disconnected.

Then I spoke to Mr.Surender for about 45 mins, he also again took a complaint he also said that 24 hrs of time frame
It's being waste of having the connection.

I have never seen such a kind of service, Pls call me I dont want in email reply,,PLs pls call and chk my issues
Otherwise I dont need your connection..

Either the amnt needs to refunded or they should give the validity because I have recharge 8 days before in advance
and I have never seen the picture on the screen....Pls chk all the call records an resolve it.Iam fedup with the connecction
I hope there should be a solution to this..The call has been escalate to all the supervisor's.




Hereafter i am going to tell my relations and street people that connection is very poor poor not to use your connection/product,so we all throw your connection out.
if not waivering the amount.


Thnks..

Sir I get Cuurency recharge for Rs1310/-vide,no.[protected] & Rs 110/- vide no [protected] for 1 year validity for my Sundirct dth Smartcard noSTB [protected] on 4/9/11 at your dealer R.K Printers #4 Hongasandra Begur main road Bangalore 68 Received aknlodgment no [protected].But since one month I am not getting G Kannda channel in my TV . On enquire to your custmer care no [protected] on 30/11/11 told that validity is over for G Kannada.I get recharged at a time for regular & G Kannada how can the validity is over for only G Kannada. On orguing your service personal told that will verify again & informed over phone but till now I have not received information and not activated this channel.Pl lookin to it and get activated G Kannada channel immidiatly & informed to me over Email address [protected]@yahoo.com or through my mobille no [protected] as early as possible so that I will satisfied to your custmer service.
Thanking you
Your's faithfully
R.Malleshappa
Email;[protected]@yahoo.com
mobile no [protected]

Sir, I get recharged Rs1310 vide no,[protected] and Rs 110 vide no [protected] on 4/9/11 to my Sun Dth Smartcard No [protected] for 1 year validity at ur dealer R K Printers #04 Hongasandra. Begur Main Rd Bangalore 68 but I am not getting G Kannada Channel since 1 month.On 29/11/11 I phined to ur custmer care ph.no [protected] enquired about this and told that no validity for Rs 110/-.Both the recharge coupens are recharged on the same day and got the service no [protected].On orguing custmer service Lady told that once again verify the validity and convey later.But till now I have not received repply.Hence pl verify the same and get recharged Rs 110/-and active G Kannada channel with immidiate effect.If I do not get I will forsed to approch consumer court for relief
Thanking you
R.Malleshappa
Smartcard no [protected]

SMART CARD NO [protected] RECHARGED AT 12.30 PM FOR RS 398 AND THE BALANCE IS 416
STILL TO TO BE ACTIVATED PL ACTIVATE

body






poor customer service,

i have done online recharge on 22.11.11 for rs 200 two times , totally for Rs 400 as debited in my account 22842 at iob , ongole branch , with card no [protected], i have received , message that account as debited Rs 400 with vid ref no 505359 and 504995 and credited to sun direct dth private

i have called customer care and informed reguarding happed on 23.11.11 they have told that it will be recharged with in 24 hrs

today i have called customer care at 1.05 pm . they have told only 24 hrs wait for few days dont be hurry. without any information they have cut the line

smart card no : [protected]

thanking you
dr d yuvaraj

Sir,
My Sun Direct DTH is not working properly for the last few days. I have made a complaint to their customer care service on 15/11/11. Again I have made a complaint to nodal officer as follows
"Your technicians are not responding against my complaint NO:[protected] dated 15/11/11 even after my continuous follow-ups. I can't able to view the pictures from Sun direct set of box but from DVD I am able to view the pictures and can hear sound. Please do the needful at the earliest as I am having a good relationship with Sun Direct for the past 3-4 years.Hope you will respond at the earliest".

Till now nobody is responding. Kindly help me to overcome this situation.

Sun Direct has a worst technical support

no body responding properly

specially technician are feeling like they are kings and ruling kingdom of entire DTH world

if they may not solve the problem still we have to pay Rs.150 - 200 /- they don't provide any bill for the money

these are the Technician numbers Sajid [protected] & Sanju [protected]

it's a big shame for the company

my suggestion is prefer only and only who is providing the best technical support and service

N H REDDY
+[protected]

Hi ,

My name is sreenivas having SUN direct HD subscription and my smart card is [protected]. My HD set top box is not working. SO i have called SUN DTH HD customer care and given thee complaint on 24the Oct 2011. On 25the thee dealer or distributor taken my HD set top box and not returned yet. dealer or distributor number is [protected]. I have called theem so many times.Eitheer SUN DTH or Dealer is not responding properly. Kindly take immediate action on them.

Thanks,
Sreenivas
[protected]

Sir,
I am a customer of Sun Direct for last around three years. My Smart Card Number is [protected]R. Sun Direct is useless in every field except re-charging pin. Customer executives/supervisors/managers sitting to attend customer complaints are just doing no work except apologising time and again and asking for another 24 hours to get the complaints rectified and if reminded before completion of 24 hours, reply from the executive is "still the time is there to complete 24 hours, the technician will certainly visit". But when the such day will come is not known. Whenever, there is a signal problem/re-alignment/ relocation problem one cannot think that how many days a technician will take to visit the customer and rectify his complaint. Last year the technician (i) took around more than one month for re-align that is after numerous telephone calls, (ii) took 8-9 days for relocation and (iii) now I am continuously complaining for "E48-32 no signal" for last three days. Every time 24 hours. No technician has visited as yet inspite of repeated telephone calls to customer care. Some time they are asking for fee of Rs 150/- and then 100/- and again Rs 200/-. What are the exact charges for what work, details are not known to the customer. Though with broken heart and suffering for three days, I agreed to pay Rs 100/- as asked for, even then no one visited. Whereas to my mind such a service should be free of cost since I have paid Rs 200/- at time of relocation inspite I disconneted and carried the dish and box to new location at my own. As on date my balance with Sun Direct is Rs 52/- and validity the existing account is upto 09.11.2011 for which I have already lost 3 days. Sun direct is supposed to compensate for all the days when I was unable to view TV due to so late visit by the technician for re-location and now for the time being lost to rectify the fault.

The above position is of a customer sitting in the heart of India, "Delhi". Cannot imagine the state of poor customers all over India who by mistake have opted for Sun Direct Dish TV.

I would like to request the authorities concerned to penalise Sun Direct and all the people in chain i.e. customer executives/Supervisors/Managers and distributors for harassing the customers in this manner. A suitable compensation may please be made to me. A system is needed to be streamlined. 24 hours are needed to be reduced to maximum 2 hours.

Thanking you,


Subedar Major Krishan Lal
WZ-898 (2nd Floor) c/o
Gupta Sweet Shop,
Pankha Road near Railway Xing,
Nangal Raya, New Delhi-110046.

My Tata Sky ID No is: [protected]

A few months back I have purchased TATA SKY digicom with Malayalam basic package. They offered 7 channels including Doordarshan Malayalam. Last month they have withdrawn 3 channels (that include my the only channel I watch cultural programs, ie., Doordarshan Malayalam. Apart from this we watch only news channels in the evening).

I contacted their customer care who informed me that they have bandwidth shortage that's why they have withdrawn Malayalam channels.

Further I went to compare the regional language packs served by Tata Sky. They still serve 7 Channels in Punjabi, 11 channels in Marathi (as far as I know, majority of Marathis watch Hindi channels), 15 channels in Bengali, 10 channels in Tamil, 12 channels in Telugu, 9 in Kannada and 4 in Malayalam.

They tried to sell me their one-sided decision by arguing that they have added entertainment channels in other languages. I would consume only what I want, rather than what they try to feed me. These fools doesn't know the difference between the aesthetically and culturally good programs presented by Doordarshan and ticklish stuff served from Kiran TV (which is owned by the mega 2G Scamsters of India-the Marans)

Why are you discriminating against Malayali people staying outside their state?

I request the Tata sky people to either restore all channels and inform me OR take back the box and antenna after paying the initial amount paid.

Thank you.

My Complaint seems to be as simple as it is that i am not able to view channels. I dont understand why I am paying subscription for not viewing anything except the E 50-32 No services Available.

Well i actually dont remember when i got my first problem in 2010 where i have requested Customer Care to resolve they did not do it and eventually my subscription was lapsed. I repeatedly asked them and recharged for one month basic plan, as per their conditional request that my issue would be resolved once i pay their subscription and get activated. Nothing was done and finally i gave up.

Until some where in march 2011 where they have asked me again one fortnight with pleasing customer care executive / sales person over phone who out of the world with best of their flattered commitments to resolve once I recharge and get my activation done. They offered me with TELUGU pack which lured me further and thought SUNDIRECT must have really picked up their service level. I was foxed and got my 6 months recharged so that my MOM and family members will have un interrupted entertainment during my absence of Business tours.

Thus the problem starts again no one has attended and since then it was IDLE. Now as on date 22-23rd October when my family insisted that they are willing to watch ANDHRA (Telugu) movies and entertainment i requested the CUSTOMER CARE again if any one could bother to re install everything and i would subscribe upon commitment and issue resolved. It was then the CUstomer Care said they will resolve the issue by sending some person as the ISSUE is admitted by Customer Care that they are seeing from the records that 8th March 2011 onwards i was not able to view just because of Some Satellite issue. And this can be resolved only upon a technician is here at site and reinstall for this they would charge me Rs.150/- and the same person will show us the channels by recharging in front o[censored]s.

24th passed away no one was there... i called up CustomerCare they said some one was already there at our house and have fixed the problem. I was really shocked with this information i asked for clarification and asked him to provide the details of the person. I called up that person and got interesting information, while Customer Care person was on Conference that THE DISTRIBUTOR " HARI AND SONS " HAD LEFT BUSINESS WITH SUNDIRECT SINCE 1 MONTH. AND HE SUGGESTED A NEW DISTRIBUTOR UPPON CUSTOMER CARE request that DAVID SON or some named company is servicing this part of the region in ROOP NAGAR, Delhi. Then i was really furious and asked customer care that to escalate this issue to senior as sundirect giving wrong information to customers even withput attending the complaint they write off the complaint and close the ticket just the way they have done in past tome. Then the senior came online and promised with his wonderfull approach that he will resolve this issue for me at any cost.

25th Passed away again called 2 -3 times requesting DIWALI is here and family is expecting some entertainment as relatives are here at home. Finally call was there from some one and he fixed something and said major part is done. But unfortunately he we did not have the Adapter with us and requested if he has new one but refused that time and said he would check with his instrument and checked and confirmed that every issue is resolved and we may recharge the coupon to get the channels activated. Well to my surprise he does not have one and asked us to pay online and just went off from home by promising that he would come in morning 11 AM and give us the new adapter. He came other day gave us new adapter and taken Rs 100 for new adapter and Rs.150/- for re-installation charges and said his work is done. He convinced us that it would take some time to get activated as the subscription was done in morning.

Well on 26th nothing happened even after 2 hours. we have been calling constantly to the technician ( who never picked calls from there on) and Customer Care and have given us every time we call with 2 hrs of spare more time. Whole evening passed away and in evening again i called and was connected to Senior. He promised in 24 hrs and nothing done.

27th passed away again made calls and got to another senior named Mr.Vinod ( i suppose a Proxy name). He promsied again that it will be fixed and send someone again. I have also been calling the local person also who attended also not taking calls.

Well now on 28th monring i got a call from[protected] who says he from different distributor and wants again Rs 150/- for checking other wise he asked me to call the same person who attended. Well How many times should i be calling ? Earlier technician does not take calls and new person again asking for money. Even if ipay will my issue be resolved?????

I called up now recently and had heated argument saying what is this all nonsense and expressed my displeasure. They are just having fun and laughing at my helplessness and one exceutive from background saying that i have gone mad???? Now that i have again expressed my disconcern she again escalated another complaint number. I dont know even now which is my recent one and how many tickets i have. I am giving here one of my number which is latest if any one hear my concern and like to resolve from SUNDIRECT end please do something or else i will compelled to take a legal action. No matter what ever the loss of time and cost. I have been really upset with the mental torture from my family and the SUNDIRECT services and left with no option to try my luck to put in notice to every one who watches my issue and bring in notice to higher officials in SUNDIRECT.

My companin number is 1-[protected] and my smart card number is [protected]

Regards
Bhaskar



28th Nothing done as off yet but again to my surprise another

I Am very very very very very Happy old customer of sun direct who decided to use the city cable instead to the world's best DTH provider Sun direct....Earlier I used to get angry on why I choose sun direct and continued with the pain for 2 years and now I get angry on my self on why didn't i changed and cancel my sun direct earlier....Consumers in Maharashtra one simple suggestion for you people as I have taken a pledge in school that all Indians are my brothers and sisters that don't take Sun direct at any cost even if they offer it for free as they your real struggle starts...Worst network, pathetic call center advisors who cannot understand one word of English and knows only couple of lines which they will repeat whenever you call them..

Every one in Sun direct are criminals as their Bosses who are languishing in jail and they need to sent to jail too..

Regards,
Kiran nair

Respected Sir,
My sundirect connection number is[protected]R.
I have registered a complaint on 09/10/2011(setup box power supply problem)
Many times I contact the customer care excutives by phon there was no response. And also registered e-mail complaint on 22/10/2011, on the same one of the representative contacted me by phone and told me to pay Rs 250/- I will exchange the setup box. and I agreed but still there is no response.
26/10/2011 is a DEEPAVALI. Without TV how will enjoy the Deepavali.I having two kids. They have mentaly apset.
Same problem I faced 7 months back, that time also no response and myself repaired .It took 20days.
This is a correcet customer service.
I need a solution for the above mater.
thanks for your services.
with unhappy customer
s.sadaiyandi.
[protected].
Hosur, Krishnagiri district

I PRAVEENKUMAR GUDLA TRANSFERRED FROM BDL,HYDERABAD TO BDL VISAKHAPATNAM ON 08-SEP-2011.I ALREADY INFORMED TO
SUN DTH SERVICES BUT NOT RESPONDING PROPERLY

SMART CARD NO-[protected]

REF COMPLAINT NUMBERS

COMPLAINTS-NO-[protected] DT[protected]
COMPLAINTS-NO[protected] DT[protected]

PRESENT ADDRESS IS

G.PRAVEENKUMAR
DNO[protected]/1
LIG-17,MADAVADARA
VUDA LAYOUT
VISAKHAPATNAM-28

Please take your DTH back. Else, you all are mother [censored]ers

Dear Consumer Forum Team,

This is to register my 3rd complaint in 7 months after taking sun DTH connection (Last Complaint no Complaint ID: ICF13375). There have been no attempt to help the customer from SUN DTH team.

My complaint of box getting switched off automatically was registered with call centre on 5th Oct'11 1:08 PM. Call was attended by one Yogalakshmi and confirmed that a complaint is registered and technician will solve the problem in 48 hrs. Although the agent did not provide any complaint number, we were satisfied with overall response.

Then the sun DTH team did not create any change in their service pattern as i got call yesterday morning and gave one number to contact technician. i called that number and from their they gave 2 numbers, one of which [protected] never bothered to pick the call. Then i tried Mr Selvam ([protected]) who never seemed to know to talk to a customer. When i informed about my previous complaints, his tone changed a bit to help the customer. He assured that the technician will come before 6th end of the day or today morning. Today i called him again and then he informed that box needs to be serviced and if they come and take the box it will cost me Rs 350/- and will take one week for resolution. Or else i need to take the box to Saidapet where service will be free and i will get device in 1 hr.

Am really disappointed with the response and when informed about escalating the issue he informed that it will be free of cost and will resolve issue in 4 to 5 days. Also he is telling that he will not be able to help if callcentre is not forwarding complaints to them and for issue resolution am supposed to call technicians directly (Actually i called technician Moorthy Rao who solved my previous issue directly but did not respond to my calls).

Expecting a positive response from your side as i have completely lost faith in Sun DTH team

My Smart Card No: [protected]
Name: Martin Thomas
Email: martin.[protected]@yahoo.co.in

Sir,

Iam a sundirect DTH service customer since 23/1/2011.my account was expired before 9/9/2011,and i charge my account on 9/9/2011 but i do not get the proper connection of sun direct DTH service after it charged on 9/09/2011.my account has alredy minimum balanced.We inform our complaint to customer care srvice for three times.they donot respond to our complaint and the sun direct customer care service responce was to bad.we wait for three days but we dont get our channel subscription or reply.there are so many problems occuring in the service.so kindly notify my complaint and please take further action to solve our problems and get it fastly.so put my subscription well as soon as possible.

your's trustfully

our connection details given below,

connection holder name-padmini Amma

Address-perathu House

Chingoli,chingoli p.o,Alapuzha,kerala

smart card I.D number-[protected]R

complaint number[protected][/QUOTE]

Recently i purchased SUNDTH HD on an exchange offer on normal sundirect after insatllation 12hrs they activated on 3sep11 but all channels are scrambled after 4days they changed new STUB after that also same problem aroused MY SMART CARD NO:[protected] for the past 20days iam speaking to sundirect headoffice at to resolve the issue (Ramesh ) till not solved .

how to solve thest issues bcoz sundirect headoffice Mr.Ramesh refund not possible techinician will attend this repeated message for the past 20 days.

Please suggest to solve.

srinivasan

I HAVE RECHARGED FOR RS 133 SUN DIRECT THROUGH MY SBT ONELINE NETBANKING, BUT THE SMS SAY THIS TIME NOT RECHARGED, BUT THE MONEY RS 133/- AS BEEN TAKEN FROM MY ACCOUNT, THE DETAILS FALLOWS :-
DATE: 15TH SEP 2011; INB AVENUES INDIA PVT LTD, REF NO: CCA11ICJN402IG67251633 AS BEEN TRANSFER TO [protected] AVENUES INDIA PVT, PLEASE HELP MY TO GET BACK MY MONEY
MY MOBILE NO : [protected]
Ref ID No : [protected]
A/c Name : T.Navis