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Sun Direct Complaints & Reviews

www.sundirect.in

3.2

Updated: Jan 2, 2025

Complaints 2435

Resolved

1462

Unresolved

973

Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍

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Sun Direct reviews & complaints page 97

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Address: Andhra Pradesh

dear sir

i have sun direct dth connection my stb is not working igave complaints & registred on 23 nov 12
icalled 3 times in between but nobody has turned up till now when icalled today they said your complaint is closed
how my complaint can be closed with attending or rectfying
please help

my smart card no[protected]
ramakrishna

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Address: Chennai, Tamil Nadu

I am holding sundirect DTH service connection [protected]. The set top box provided by the company was not working. Lodged a complaint with sundirect and after charging this was replaced with another old repaired set top box on 23rd oct'12. This replaced set top box was not functioning properly from 24thoct'12. Complaints registered with sundirect from oct 25th are still in open status and company not bothered to service or correct the set top box issue.

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A

Ankit Agrawal

from Lucknow, Uttar Pradesh

Sun Direct DTH — NON-Delivery Of Replacement

Dear, Sir/Mam,
I was Purchase SUN Direct DTH[protected] It was Install[protected]. And In 10 Hours The SET TOP BOX was Hang From Some Technical Problem In Her BOX. And Now Today is 09-01-09 And My SETTOPS Box Is Not REPLACE Till Today. Distributor Have not Set TOP Box. I was complain Her Regional Office In Lucknow From ALOK{[protected]} But He was Also not Respond Me. And i was said to Mr. Alok That Please Replace My SETTOP Box Within 24hr. But he was Told me That it will be Replace After 4 days.Then i was Told Him That i'll go to CONSUMER FORUM .Then he Told Me That You Are Free To Go There.

Please Help Me.

Ankit Agrawal
Cont No. [protected]
[protected]@in.com
Faizabad, U.P.. 224001

P

Prasad

from Bengaluru, Karnataka

it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.
it is too wrost. Plz don't go with SUN DTH.

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Address: Hyderabad, Andhra Pradesh

Our Sun Direct connection is brand new on 29/10/2012. On 12/11/2012 suddenly channels stopped and error message as NO message .. when called 39407575 after long procedure of keying in IVRS options when spoke to CSR named Prashant went on giving all account information except my issue ...still waiting to get my issue resolved...

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E

ewd

from Delhi, Delhi

Sun Direct — Sun direct pathetic

Sun Direct

Installation people are rowdies.
They will not bother to attend ur call.
Installation guys will shout back at u i[censored] ask them about installation time

G

Gandeeban

from Chennai, Tamil Nadu

i'm not getting validity details

B

bhanu7986

from Hyderabad, Telangana

Nov 12, 2012

forgot say the more pathetic part that he disconnected the call without acknowledging the issue

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I am subscriber for Sundirect with card No.[protected] and on 7.11.2012 I made payment of Rs.200.00 through online payment but i got credit of Rs.200.00 only. I do not know where Rs.22.00 has gone. Will the sundirect authorities or the credit card authorities explain the same.
T.G.ramamoorthy, b/21, Karishma Glory CHS, Morwadi Road, Pimpri, Pune-411 018. Cell No.[protected].

Aug 13, 2020

Complaint marked as Resolved

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M

moorthytgr

from Mumbai, Maharashtra

Nov 7, 2012

Sundirect — less amount credited

Correction to my earlier complaint of the same date. I was given credit of rs.178.00 only and not Rs.200.00. .Please read the amount of credit as Rs.178.00 instead of Rs.200.00. T.G.Ramamoorthy.

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Address: Pudukkottai, Tamil Nadu

I recharge the sundirect with spicejet discount voucher, i got it discount voucher from sun direct but there is no option for redemption to this voucher from spicejet (from the spice jet have option to redemption only for credit card holder). after that i called to sundirect customer care and spoked to Mr.Venkatesh (Senior sales Executive) but they are not giving proper solution to solve my problems for redemptioning the spicejet discount voucher. For Mr. Venkatesh answer all the customer required the credit card to use the sundirect this offer. all the people not possible to kept the credit card (only possible to kept credit card business man high class guy) they are made it fraud add and attracted the customer after coming the sundirect they are cheating the customer. So please take the action this kind of company.

Aug 13, 2020

Complaint marked as Resolved

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K

kumm001

from Delhi, Delhi

Dec 14, 2012

i would be interested in purchasing that copun, but not for the same price, can i use the copun or only you have to use it, contact me on [protected]@gmail.com

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Address: Chennai, Tamil Nadu

To : [protected]@sundirect.in,
From : Vasanth <vasanthkumar.[protected]@gmail.com>,
Date :10/11/2012 09:35 PM
Sub: Complaint No:1-[protected]; Long delay in service delivery on sun direct SUN HD

Hi,

Immediate response required.

Till now I did't get the set top box.. I totally disappointed with the service you do. They gave some offers like pay 10 months subscription and get new HD recording box. I cannot spent that much for sun direct as you removed "Puthiya Thalaimurai" from ur network and no much HD channels. If you provide "Puthiya thalaimurai", I can top up for 10 months. Otherwise give the serviced HD box back ASAP or refund the sun direct amount,so that I can choose other vendors.

Regards,
Vasanth Kumar S
__________________

Hi,

I have raised a complaint(1-[protected]) for the long delay in Set top box servicing. I am using HD box D[protected],Given for service on 8th sep 12.till now its not serviced. i have paid 700 for 3 months for HD. that was wasted for a month now. Refund the month recharge amount or extend the validity with respect to the service delivery.

Need immediate action on this.

My Mobile No:
99******61

Smart card No:
[protected]

Box number :
D[protected]
H[protected]

Service given date :
08/09/2012

Paid :
Rs.350
Temporaryly they provide ordinary set top box.

Service Given to:
Inficom Business service
#76d,Pillayar koil street,
Thiruvanmiyur
Chennai - 41
[protected]@gmail.com

Ph:[protected]
[protected]

Regards,
Vasanth

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Hi,

I have taken new connection last year Aug - 2011. I have give many complaints for fixing up the same. But till this year no one has fixed the issue. Now after speaking little hard they are asking me to renew with new setup box by paying a amount of Rs.3000 again. I have recharged twice for the amt of Rs. 3000 (each time). So it comes 6000Rs.

I have give complaints many times. I have Service Request number too.

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Address: Guntur, Andhra Pradesh

On 29 sept 2012 evening, I recharged my sun direct tv for rs1499 and the transaction got failed for session expired reason.My amount has been debited for the same rs 1499 for this failure transaction.

The hdfc bank people says that my account has been debited and the payment has already been made to the merchant / Service provider (sun direct) and requested me to get in touch with the customer care team of merchant / Service provider(sun direct) .

Please have a look on this issue and do the necessary action in order to credit my money back into my account asap. Please find the attached screenshot of failed transaction.

Sun direct smart card no:- [protected]

Aug 13, 2020

Complaint marked as Resolved

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R

rsmuthu

from Faizabad, Uttar Pradesh

Sun Direct — Amount Debit Not recharge

Amount Debit Not Recharge for
My Sun Direct Ac No : [protected]
Recharge Date[protected]
Amount - Rs 110/-
Mobile bank Replay : Transaction successful Oxi ID [protected](0)Tid =[protected] replay date 11-10-10
I am calling ti Sun Direct Customer care side
Replay : Rs 110/- is not Credit for sun direct side
lose of money for our account
so help
this problem for last month started till time to No result

P

prakee123

from Chennai, Tamil Nadu

All DTH services are cheating peoples very easily ..Initially it will looks like cheaper ...afterwards once u took connection ..then we need to worry..They will split the plan and add charges for each channel ..For small service also will charge 500 to 750 rs..

I had Tata Sky ..suffered enough ...cancelled and gone back to cable connection itself..

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Address: Chennai, Tamil Nadu

Hi,

I had registered a complaint with sun direct call centre on voice not audible in set up box. Engineer visited my location after 3 days and said that set up box needs to be changed and hence i need to pay service charge Rs 150/- and set up box charge 300/-. There was a delay for technical visit and once visited technician informed family members that issue is resolved (Even after communicating from my side on phone that issue not yet resolved) and went collecting service charge without resolution. This was informed to Mr Moorthyrao (contact No: [protected]) very next day and he informed that a person will be sent. Now its almost 3 months and no one has visited for issue resolution. This was communicated repeatedly to Mr Moorthy Rao. Expecting resolution for my issue as well as refund for charges taken in last 2 months. My details are given below for your reference.

Smart Card No: [protected]
Name: Martin Thomas
Contact No: [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Thoothukudi, Tamil Nadu

i was recharge sundirect of rs 143 yesterday.but still it is not charged.my sun direct no is [protected].so please action my complain..

Aug 13, 2020

Complaint marked as Resolved

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K

kalyan

from Cuddapah, Andhra Pradesh

how to recharge

S

sridhar.m

from Bengaluru, Karnataka

i am not able to check balance amount which i have recharged throw net

R

Rajesh

from Chennai, Tamil Nadu

How to activate the recharge card in sun direct DTH

R

ramakrishna

from Bengaluru, Karnataka

Sun Direct Add on packs are not avilable in AIrcel outlets in gurgaon they dont know what the sundirect add on packs

O

Omprakash

from Mumbai, Maharashtra

I am using sun direct dth home service from last few months. My smart card Id is-r[protected] and box no. is- H[protected]. I have recharged my account with Rs.-400/- on dated 22.05.2009. But till date my setup box is not working. I complaint to customer care for this isse but i hav't received any positive responce. please look into this matter urgently.

regards
omprakash
[protected]

A

abdullah

from Dharwad, Karnataka

I AM SUNDIRECT DEALAR ALLWAYS RECHARCE LOGIN PAGE BUT NOT OPEN NOW TOO MUCH BROPLEM ME WHEN OPEN THIS PAGE REPLY SOON

THANKYOU

A

abdullah

from Dharwad, Karnataka

i am not able to check balance amount which i have recharged throw net

A

Anilkumar.v

from Pedana, Andhra Pradesh

Sun direct recharge on Add On Pack is not at all activated .My smart card id is [protected] and i rechaeged for 100 rupees. But no responce at all. awaiting early responce.

A

ahamed ibrahim

from Tiruchirappalli, Tamil Nadu

I recharge add on pack for star cricket, b4 2 hours and spoke to customer care they told me to switch off and switch on...after that also its not working... customer care service is very poor...it is very difficult to catch customer care person. pls look in to the matter and try to give good support to customers.

L

logesh

from Delhi, Delhi

sir i recharge add on back for star cricket .i was dry to 6 hours, not responce and did not reach your customer phone any time i should make call its told number busy busy busy. please sent your correct phone number. very poor phone nu.

A

abdullah

from Dharwad, Karnataka

very sloved your website toomch broplam

A

ashwani

from Bengaluru, Karnataka

how to recharge my sun direct

J

jamuna devi

from Coimbatore, Tamil Nadu

iam jamuna devi iam usin sundirect last 14 months now iam reacharched my sundirect but till two my sundirect was not working.it always shows the message "service is currenty scrambled.

S

S.Henry Manoharan

from Chennai, Tamil Nadu

Recharge Online Conformed

D

dillipswain

from Bhubaneshwar, Odisha

Jul 1, 2011

Hi,
I want to know my balance in this card no is;[protected]
Send the balance to this mail id- [protected]@gmail.com

Thankyou

S

shivaharan

from Tirunelveli, Tamil Nadu

Sep 20, 2012

i was recharge sundirect of rs 143 yesterday.but still it is not charged.my sun direct no is [protected].so please action my complain..

S

Satish Toora

from Jalandhar, Punjab

Mar 4, 2015

Sir main recharge kita c par chennel nahi chale hale thak mera smart card no haga aa [protected]

M

magendrakumar

Apr 20, 2015

Yesterday (20/4/15) night online recharged thruh Axis bank. In the Axix bank debited Rs175 But the Sundirect not recharged for the smart card number [protected].

pls arrange to take this companint and solve this. My phone number is [protected] and my mail id [protected]@gmail.com

A

arulad

from Erode, Tamil Nadu

May 18, 2015

I want to know my balance in this card the card no is : [protected]

Send the balance to this mail id: guru666.[protected]@gmail.com.

Thankyou.

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Address: Tamil Nadu

Sun Direct has the worst Customer care... No one picks up the call... they keep saying " you expected wait time is 2 min 1 sec" for more than 10 mins. the same dialouge with no change even after 10 mins of holding..... the worst DTH/ Set up Box connection... Dont ever choose it... The Marans are just cheating people with out giving proper service... they don have enough customer service staff nor any proper standards set to ensure porper and smooth customer care operations.... SUN Direct sucks...

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Address: Kurnool, Andhra Pradesh

Respected Sir,
Yester Day I wanted recharge for SUN DIRECT .ID No.[protected]. For this I send Rs.780/- to Sun direct through online through my online bank account No.[protected].
By Mistake It Transferd to CCA12IKFH988IGC7287853 TRANSFER TO [protected] AVENUES INDIA PRIVATE,NB Avenues India Pvt. Ltd.
with SBI Pattikonda Transaction Ref No.IGC 7287853. Hence I request you please Please Send back my amount to SBI AC No.[protected].
If any one help in this matter, Pls cal me to under mention number

Thanking you sir,

yours
K.Narayana
Cell No.[protected]

Aug 13, 2020

Complaint marked as Resolved

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S

Sam Brown

Sep 23, 2014

Some fool called, spoke very broken English. Told me my computer was sending data to Microsoft. My computer is a Mac.
I told him NOT to call again or I would contact the FCC & file a complaint.
This is another Indian scam.

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Address: South Delhi, Delhi

We reside in Pushp Vihar near Saket in New Delhi. We have Sun Direct Cable TV Connection that gets frequently disconnected with the message Smart Card Failure. We have to Scan frequently to get it back.We have reported this problem on the helpline number but they have not provided any support. The Company is requested to look into this problem on priority. Our Smart Card Id is[protected] in name of Shri. Vijay Kumar.

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Address: Vellore, Tamil Nadu

respected sir,
In sun action channel no:109 i saw the film at 2.30pm today(24/08/12) was already telecasted two weeks before continously for two days.Again today also it is being telecasted.Even the film name is not displaying at the bottom.Why you are telecasting again and again same films for more than 4 times?we the public are not fools to pay 150/month to see the same films.
Also in K tv the film telecasting is different from the name at the bottom of its channel,why these types of silly mistakes?and you are proud that kalaignar is the no;1 whyy??

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Address: Thane, Maharashtra

I had direct DTH and my Card No. is [protected]. For maintaianing my balance and package my self, i am tried to register on Sundirect web. but i could not find an option in the web for registration. Hence, i am contacting the customer care through web and also by email provided by them since long but till date i had not received any response.

Further i am subscribed South Pack of Rs.165/- but when recharging they are recharging for Rs.200/- and telling that the balance will be adjusted. But they are giving service only for one month. I am paying like this since last three months. I could not contact them. Why they are not providing proper details and if not giving proper details why they are maintaing the web page?

Aug 13, 2020

Complaint marked as Resolved

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Address: Kanchipuram, Tamil Nadu

Sir,
My Smart Card No : [protected]
I purchased a recharge coupon from Tambaram Singapore plaza (at Shanmugam Road, Tambaram) for 299 Rs.
Unfortunately the PIN no after scratching wasnt clear enough to be recharged. I contacted both Customer care and the concerned shop but they are not extending any help towards this. Please look into this issue and recharge my account. I have the Serial No for the topup coupon. Please note that below.,
Sr.No T[protected]

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Address: Nagapattinam, Tamil Nadu

Most worst service. Never expected.. in india's one of the worst hd set up box..selling by sun direct.my smart card no.[protected].already above 100 times more i call to sun direct.no respons... they repair 3 time also same pro..

SO DON'T BUY SUN DIRECT
SUBRAMANIAN.P
PUSHPAVANAM. THEY SUPPLY WORST SEX UP BOX,
PLS DON'T BUY............. PLS DON'T BUY......

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Address: Maharashtra

On 29th July 2012 complained to sun direct customer care to send d mechanic as the television is totally blank. She assured to send the tecnician for Rs 150/- chrgs within 48hrs.

its 2nd August 2012 still the mechanic has not come inspite of calling the customercare again on 31st July.

I called again for the 3rd time 0n 1st August,but still waiting for the mechanic.

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Address: Kamrup Metropolitan, Assam

Sir 20 July i have recharge the sun DTH from Recharge it now web site but i did not get my recharge successfully at the same it shows you recharge was not done so the money will re back to your account. it will take 5 to 7 working days but today is 30 July 12 still i am not getting my money refund in my account.

Aug 13, 2020

Complaint marked as Resolved

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S

subish kumar shankaran kutty

from Indore, Madhya Pradesh

SUN DTH — not allotted package opted for

Respected Sir,

I subish kumar purchased SUN DTH from modern electronics, khadki, pune, 18/jul/2009 on
on my purchase i opted for "shine" package, after instalation i was not able to watch
COLORS channel, so i enquired and got information from dealer that , sun activated "shine bangali"
for me
i protested with one of service agent named "sharat" mobile no [protected]
some how he activated COLORS channel ,now after 4 months when i recharged
same problem reappeared ,
it was a mistake happend from sun, why i should pay extra for there mistake
please healp me

my smart card no is [protected]R

A

anoop asthana

from Mumbai, Maharashtra

Mar 10, 2011

DTH — Duration of Package

I Have TATA Sky DTH connection Rechrage for Rs 200 isnot lasting for 30 days
Recently rechareged for Rs200 on[protected] same day recd messege for due
date[protected] on[protected] recd SMS showing due date[protected]
while i have been told that Package of Rs 200 is for 1 month

N

nkarthikeyan180

from Delhi, Delhi

Jul 30, 2012

no proper reply and recharge option is very very worst???????????//

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Address: Tamil Nadu

Sun Direct tuned the DD national frequency during IND Vs SL cricket match(July- August, 2012) in order to make Sun direct customers avail their add-on pack for Ten cricket. There is no broadcasting of Cricket match on DD national because they tuned the frequency to DD national in which there is no broadcasting and only broadcast of dd programs. This is an indirect scam....

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