Sun Direct Complaints & Reviews

I am holding sundirect DTH service connection [protected]. The set top box provided by the company was not working. Lodged a complaint with sundirect and after charging this was replaced with another old repaired set top box on 23rd oct'12. This replaced set top box was not functioning properly from 24thoct'12. Complaints registered with sundirect from oct 25th are still in open status and company not bothered to service or...

Our Sun Direct connection is brand new on 29/10/2012. On 12/11/2012 suddenly channels stopped and error message as NO message .. when called 39407575 after long procedure of keying in IVRS options when spoke to CSR named Prashant went on giving all account information except my issue ...still waiting to get my issue resolved......

I am subscriber for Sundirect with card No.[protected] and on 7.11.2012 I made payment of Rs.200.00 through online payment but i got credit of Rs.200.00 only. I do not know where Rs.22.00 has gone. Will the sundirect authorities or the credit card authorities explain the same.
T.G.ramamoorthy, b/21, Karishma Glory CHS, Morwadi Road, Pimpri, Pune-411 018. Cell No.[protected]....

I recharge the sundirect with spicejet discount voucher, i got it discount voucher from sun direct but there is no option for redemption to this voucher from spicejet (from the spice jet have option to redemption only for credit card holder). after that i called to sundirect customer care and spoked to Mr.Venkatesh (Senior sales Executive) but they are not giving proper solution to solve my problems for redemptioning the spicejet discount...

To : [protected]@sundirect.in,
From : Vasanth <vasanthkumar.[protected]@gmail.com>,
Date :10/11/2012 09:35 PM
Sub: Complaint No:1-[protected]; Long delay in service delivery on sun direct SUN HD

Hi,

Immediate response required.

Till now I did't get the set top box.. I totally disappointed with the service you do. They gave some offers like pay 10 months subscription and...

Hi,

I have taken new connection last year Aug - 2011. I have give many complaints for fixing up the same. But till this year no one has fixed the issue. Now after speaking little hard they are asking me to renew with new setup box by paying a amount of Rs.3000 again. I have recharged twice for the amt of Rs. 3000 (each time). So it comes 6000Rs.

I have give complaints many times. I have Service Request number...

On 29 sept 2012 evening, I recharged my sun direct tv for rs1499 and the transaction got failed for session expired reason.My amount has been debited for the same rs 1499 for this failure transaction.

The hdfc bank people says that my account has been debited and the payment has already been made to the merchant / Service provider (sun direct) and requested me to get in touch with the customer care team of merchant / Service...

Hi,

I had registered a complaint with sun direct call centre on voice not audible in set up box. Engineer visited my location after 3 days and said that set up box needs to be changed and hence i need to pay service charge Rs 150/- and set up box charge 300/-. There was a delay for technical visit and once visited technician informed family members that issue is resolved (Even after communicating from my side on phone that...

i was recharge sundirect of rs 143 yesterday.but still it is not charged.my sun direct no is [protected].so please action my complain.....

Sun Direct has the worst Customer care... No one picks up the call... they keep saying " you expected wait time is 2 min 1 sec" for more than 10 mins. the same dialouge with no change even after 10 mins of holding..... the worst DTH/ Set up Box connection... Dont ever choose it... The Marans are just cheating people with out giving proper service... they don have enough customer service staff nor any proper standards set to ensure...

Respected Sir,
Yester Day I wanted recharge for SUN DIRECT .ID No.[protected]. For this I send Rs.780/- to Sun direct through online through my online bank account No.[protected].
By Mistake It Transferd to CCA12IKFH988IGC7287853 TRANSFER TO [protected] AVENUES INDIA PRIVATE,NB Avenues India Pvt. Ltd.
with SBI Pattikonda Transaction Ref No.IGC 7287853. Hence I request you please Please Send back my amount to SBI AC...

We reside in Pushp Vihar near Saket in New Delhi. We have Sun Direct Cable TV Connection that gets frequently disconnected with the message Smart Card Failure. We have to Scan frequently to get it back.We have reported this problem on the helpline number but they have not provided any support. The Company is requested to look into this problem on priority. Our Smart Card Id is[protected] in name of Shri. Vijay Kumar....

respected sir,
In sun action channel no:109 i saw the film at 2.30pm today(24/08/12) was already telecasted two weeks before continously for two days.Again today also it is being telecasted.Even the film name is not displaying at the bottom.Why you are telecasting again and again same films for more than 4 times?we the public are not fools to pay 150/month to see the same films.
Also in K tv the...

I had direct DTH and my Card No. is [protected]. For maintaianing my balance and package my self, i am tried to register on Sundirect web. but i could not find an option in the web for registration. Hence, i am contacting the customer care through web and also by email provided by them since long but till date i had not received any response.

Further i am subscribed South Pack of Rs.165/- but when recharging they are recharging...

Sir,
My Smart Card No : [protected]
I purchased a recharge coupon from Tambaram Singapore plaza (at Shanmugam Road, Tambaram) for 299 Rs.
Unfortunately the PIN no after scratching wasnt clear enough to be recharged. I contacted both Customer care and the concerned shop but they are not extending any help towards this. Please look into this issue and recharge my account. I have the Serial No for the topup coupon. Please...

Most worst service. Never expected.. in india's one of the worst hd set up box..selling by sun direct.my smart card no.[protected].already above 100 times more i call to sun direct.no respons... they repair 3 time also same pro..

SO DON'T BUY SUN DIRECT
SUBRAMANIAN.P
PUSHPAVANAM. THEY SUPPLY WORST SEX UP BOX,
PLS DON'T BUY............. PLS DON'T BUY.........

On 29th July 2012 complained to sun direct customer care to send d mechanic as the television is totally blank. She assured to send the tecnician for Rs 150/- chrgs within 48hrs.

its 2nd August 2012 still the mechanic has not come inspite of calling the customercare again on 31st July.

I called again for the 3rd time 0n 1st August,but still waiting for the mechanic....

Sir 20 July i have recharge the sun DTH from Recharge it now web site but i did not get my recharge successfully at the same it shows you recharge was not done so the money will re back to your account. it will take 5 to 7 working days but today is 30 July 12 still i am not getting my money refund in my account....

Sun Direct tuned the DD national frequency during IND Vs SL cricket match(July- August, 2012) in order to make Sun direct customers avail their add-on pack for Ten cricket. There is no broadcasting of Cricket match on DD national because they tuned the frequency to DD national in which there is no broadcasting and only broadcast of dd programs. This is an indirect scam.......

as my subscription comes to an end on 10th july, i have recharged rs.1325/- by net banking for annualor 10 months plus bonus period .but renewed for one month as there was revision inthe mean time. i am ready to renew by remitting the excess. but clearly they are not mentioning the difference amount.whether it is[protected]=174 or ----- dharmarajan [protected]----smart card--[protected]...