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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
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1463
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R
RAHUL GURJAR
from Hyderabad, Telangana
Mar 1, 2011
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Address: Harda, Madhya Pradesh

I herby inform u that .... i call to custmer care on 21 FEB 2011 FOR CHANGE MY CHANNEL PACK . THAN CUSTOMER CARE SAYS TO ME ... PLS RECHARGE UR AACCOUNT AFTER THEN U CALL CUSTOMER CARE TO CHANGE THE CHANNEL PACKED...... AS PER I RECHARGE IMMEDIATE MY ACCOUNT BY RS. 400/-..... THAN I CALL TO CUSTOMER CARE & HE SAID TO ME .... YOUR ACCOUNT SHOULD BE RENEWED ..... THAN I SAID CUSTER CARE I CALL U AND SAID I WANT CHANGED MY PACKED & ALSO WANT 3 ADD ON CHANNELS ALSO ... THAN HE SAID I WAIT FOR 48 HOURS & REGISTER MY COMPLAINT (COMPLAINT NO 1-[protected]) & SAID TO ME AFTER 48 HOURS I WILL CHANGED YOUR CHANNEL PACKED.... BUT HE IS NOT CHANGED TILL 25TH FEB 2011 .... I REGISTER AGAIN MY COMPLAINT (1-[protected]) BUT NOW THEY ARE ONLY SAID SORRY & SAID STILL WAITING ,YOUR PACKED HAS BEEN CHANGED AFTER 48 HOURS , AFTER 24 HOURS ... ETC BUT IT IS NOT CHANGED TILL TODAY.
MY SUNDIRECT DTH NO IS [protected]R
CONTACT NO IS [protected]
REGISTER NAME IN SUNDIRECT - RAJKUMAR GURJAR

PLEASE GIVE TRUE DECISION .
Aug 13, 2020
Complaint marked as Resolved 
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    S
    sivam67
    from Delhi, Delhi
    Mar 1, 2011
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    Address: Chennai, Tamil Nadu

    I'm not getting any response from the service provider (Sun Direct). From December’2010, they have changed the satellite. From that time we are not able to get the signal. I have made so many complaints thru phone as well as online from their sun direct site. No one will come and attend. I paid my subscription in advance for one year. It ends on 2 May 2011. Almost more than 2 ½ month's, I didn’t using their service & no proper response from their end. Anytime I make a call to them they said will come and attend without mentioned any deadline.

    Details:
    Customer ID: CR-0004844, Customer Since 07=-10-2007, Smartcard Number: [protected], Settop Box Number: H[protected], Billing Cycle: Last:[protected] / Next[protected]

    Regards,
    M.Siva
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      G
      gayithripalghat
      from Hyderabad, Telangana
      Feb 24, 2011
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      Address: Andhra Pradesh

      I have taken sun dth connection on 8.2.2011 and i have preferred for hindi pack within the next day i requested the concerned manager to change the pack to telugu as all channels which are useful to us are not coming but till now they have not done anything and daily i am speaking to call centers as well as the concerned no action is taken i request you to do the needful immediately otherwise cancel the same and i vl go for another one. My smart card id number is [protected] and box number is P[protected] taken in the name of Chakrapani Vinuthna. Pl do the needful
      Aug 13, 2020
      Complaint marked as Resolved 
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        V
        Vijay Venugopal
        Feb 23, 2011
        Resolved
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        Address: Hyderabad, Andhra Pradesh

        We have shifted our house from Begumpet to Kukatpally. Our Card Number is [protected]R. We have already informed the sundirect customer care and they said we would get it fixed in two days...

        But now it had been more than 10 days that its not yet fixed.
        Request number is [protected].
        Even today if we enquire about fixation of dish, the person in customer care answers "IN TWO DAYS - WILL GET THE CONNECTION"

        We are now waiting for that mentioned TWO DAYS said by your people to come.

        Believing the customer care people words, we had paid for world cup channel subscription too. But the money paid is also waste.

        Feeling Sorry to say that Too dissatisfied with the service of your people.

        Please do the needful to customers in time.

        Or this will lead to more cancellation..........



        ----Vijay Venugopal
        Aug 13, 2020
        Complaint marked as Resolved 
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          B
          baske06
          from Gurgaon, Haryana
          Feb 21, 2011
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          Address: Tamil Nadu

          Not sure why Sun Direct HD is charging 13,250 (customer care rep. stated that charge was increased from 3250 to 13250 confirmed twice.) for Star Cricket HD and ESPN HD Other network like Airtel charges Rs. 150 and Tata Sky charge only RS. 50. some one has to fire them and put a case for cheating the consumers. Note. They didnot telecast the World Cup football in HD but charged me RS 3000. No compensation given.
          Aug 13, 2020
          Complaint marked as Resolved 
          This is sheer highway robbery.Will anybody pay so much to see HD TV for just 39 days. I had lot of hopes on Sun TV and took their HD connection and now realise how people are duped by the Tamil companies. My curses will bear fruit and soon the MESAT satellite will conk out. The that will be the end of SUN DIRECT.
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            N
            nagaraj r
            from Mumbai, Maharashtra
            Feb 20, 2011
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            Address: Visakhapatnam, Andhra Pradesh

            SET TOP BOX NO:P[protected],SMART CARD NO:[protected]
            SUN DTH COMPLAINT NO:[protected],[protected]

            COMPLAINT IN BRIEF:SUN DIRECT has gone for new satellite services for which dish antenna of customers to be alinged in new direction as per the requirement,till then no service will be available(non of the channels will be available).

            despite of so many request no representatine has called up or come to chagne the direction of antenna which would take least possible time.

            complaint no. are listed below which were registered before 31 dec 10
            i agree with the complaint filed .its horrible service from sun dth.maybe they are not interested in small money any more .Marans would be interested only in amounts like they made in the 2G scam.dAYANIDHI MARAN THINKS THAT HE IS NO PART OF IT.But people know that it was he who is the architect of the whole thing from the beginning.Tata has also come out with allegations against him.
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              M
              munikumar007
              from Madanapalle, Andhra Pradesh
              Feb 17, 2011
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              Address: Chittoor, Andhra Pradesh

              Ref: Smart Card No. [protected]
              I have sent an amount Rs.100 + Rs.100 through onlineSBI through Topup with Payment Gateway
              for Topup my Smart Card Amount on[protected].
              1)Vide Ref.No.13-Feb[protected]Feb-2011)
              TO TRANSFER
              INB Sun Direct TV PVT LTD MERCHANT_CODE Paymen
              14349528IG41132715 TRANSFER TO [protected]
              STATE BANK OF INDIA O 100.00

              2)13-Feb[protected]Feb-2011)
              TO TRANSFER
              INB Sun Direct TV PVT LTD MERCHANT_CODE Paymen
              14349425IG41132414 TRANSFER TO [protected] STATE BANK OF INDIA O 100.00

              But to my surprize, I could not get any amount not added to my Topup account.

              In this connection, Pl. add Rs.200 to my Topup account immediately so as to enable to add other Channels as the ICC world Cup is fast approaching.

              Sincerely yours
              MUNIKUMAR, Tirupati
              Aug 13, 2020
              Complaint marked as Resolved 
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                R
                Rajesh P.K
                from Thiruvananthapuram, Kerala
                Feb 17, 2011
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                Address: Thiruvananthapuram, Kerala

                I had bought the SUN Direct TV Product, receipt number 1300 from SUN DIRECT Dealer Company(AV Associates, Pattom, Trivandrum) on 12th May 2010. This is information to you that the product is defective due to their satellite position change and my numerous verbal complaints to their personnel have yielded no results.

                None of their number will not work! Only call center person will pick the phone! As you know they have same answer to you every time.

                I have never been let down by SUN DTH in the past four months
                Aug 13, 2020
                Complaint marked as Resolved 
                Ref: Smart Card – Sl.No. [protected]
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                  C
                  csridhar80
                  from Kovilpatti, Tamil Nadu
                  Feb 15, 2011
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                  Address: Tamil Nadu

                  I am totally fed up and I am not sure how still people are trusting Sun direct as a good DTH provider. I can understand that there are some issues in Satellite but sundirect technicians are not bothered about rectifying the problems. I contacted customer care several times and the only reason I used to get is " Your compliant is registered and our techinician will contact you very soon". I am not sure how long will it take. As a customer I cannot wait for 2 months to get a call from technicians. there is no response to whatever i say or whatever I paid as Service Charges. I am one of the person in our Office who recommended Sun direct to everyone and but I am totally disappointed on how come i recommended such a cheap service to everyone. In simple terms, "I lost my subcription charges and I am cheated by Sun Direct"
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  The below addresses i got from their website. Give them a GOOD DOSE

                  Mr. Krishnan K.V
                  SUN DIRECT TV (P) LTD
                  No: 4/1017, 3rd Cross Street,
                  9th Link, Nehru Nagar,
                  Kottivakkam, Chennai - 600 041.

                  Email: [protected]@sundirect.in
                  Phone:[protected]
                  Fax:[protected]

                  [protected]-----

                  Mr. Prabakar
                  SUN DIRECT TV (P) LTD
                  No: 4/1017, 3rd Cross Street,
                  9th Link, Nehru Nagar,
                  Kottivakkam, Chennai - 600 041.

                  Email: [protected]@sundirect.in
                  Phone:[protected]
                  Fax:[protected]

                  Rgds,
                  Bichey
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                    S
                    sivaram79
                    from Muvattupula, Kerala
                    Feb 8, 2011
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                    Address: Kadapa, Andhra Pradesh

                    I am a resident of K Apparajupeta (Village), Rajampeta. I have a minor dish adjustment and software updation problem that Sun direct is nor resolving for the more than 2 months till now !!! I am highly unsatisfied.

                    The local dealer from whom I ahve bought the Sun Direct DTH is not responding to the compliants. They are busy with their business and not interested in Customer Support/ responding to customer compliants.

                    I call them every 2 days/3 days to know the status.. every time customer care gives false promises but nothing happens.
                    This is the worst customer care that I have ever faced.

                    I urge sun direct to resolve this issue and I need compansation of additional two months with my Existing subscription as they have not responded to my compliant for more than 2 months now and I have already paid for the services in Oct 2010 itself for 10 months subscription.

                    Name: Chinnaiah
                    Mob: [protected]
                    Smart Card NO: [protected]
                    poor service
                    I am residence of ayanavaram, chennai.The audio sevice for vijay TV alone have not been provided completely for the past 9 months eventhough i adjusted the setof box and other AREA DIRECTED BY THE CALL CENTRE.I have complained nearly more than 7 times.hence i request the authority concern to solve the problem immediately.Action taken may be intimated as early as possible.My EMAIL IDNO;[protected]@yahoo.com.


                    A.Thangiah
                    my phone no; [protected]
                    smart card no;[protected]R
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                      M
                      MMRAJU
                      from Hyderabad, Telangana
                      Feb 8, 2011
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                      Address: Karimnagar, Andhra Pradesh

                      this net work we used since 1 yr, but we are not satisfy this connection, we are very norvese about this service, this sundirect is last 2 months back satilite signal change that time no work, the service man is came and connect the satilite signal and taken 100/- since 1 month back also same process
                      this net work we used since 3 yr, but we are not satisfy this connection, we are very norvese about this service, this sundirect is last 4 months before satilite signal change that time onwards to still this time my tv channels are not coming properly and i'm complaining more the 20 times useing customer care service, at this time right now any one service man are not coming and solve my problem,
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                        S
                        Satyanarayana Thota
                        from Hyderabad, Telangana
                        Feb 6, 2011
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                        Address: Chennai, Tamil Nadu

                        I have taken Sun direct DTH about 3 months ago . My smart card number is [protected]. Since 2 weeks I am not getting the channels due to poor signal. I have contacted the customer care several times. But the problem is not olved . They have not sent any technician to rectify the problem. As directed in their Web site I tried to contact the nodal officer on PH.No. [protected] several times. But he never answers. I have given 5 mails on the given mail address nodal [protected]@sundirect.in. He has not responded to the mails also. Kindly do the need ful to solve my problem and the corporate office kwow the inapt attitude of their customer service and AP nodal officer.
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Ref: Smart Card No. [protected]
                        I have sent an amount Rs.100 + Rs.100 through onlineSBI for Topup my Smart Card Amount on[protected].
                        1)Vide Ref.No.13-Feb[protected]Feb-2011)
                        TO TRANSFER
                        INB Sun Direct TV PVT LTD MERCHANT_CODE Paymen
                        14349528IG41132715 TRANSFER TO [protected]
                        STATE BANK OF INDIA O 100.00

                        2)13-Feb[protected]Feb-2011)
                        TO TRANSFER
                        INB Sun Direct TV PVT LTD MERCHANT_CODE Paymen
                        14349425IG41132414 TRANSFER TO [protected] STATE BANK OF INDIA O 100.00

                        But to my surprize, I could not get any amount to my samrt card account.

                        In this connection, I request to do the needful immediately.

                        Sincerely yours
                        MUNIKUMAR, Tirupati
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                          S
                          sansivam
                          from Mumbai, Maharashtra
                          Feb 5, 2011
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                          Address: Chennai, Tamil Nadu

                          i purchased sun hd direct before 25 days and a person came to install it , but it is not working on the next day itself. i made a complain even in the next day itself . till now i made several complain for installing it but till now i do not get any response for the solution. i have paid the full amount and till now there is no response for the money or service

                          sivaraman
                          [protected]
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                            N
                            nsrajeshkumar2005
                            from Chennai, Tamil Nadu
                            Feb 3, 2011
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            Not working
                            [protected] is our smart card no.complaints phone 4-5 times and 4-5 days , no action has been taken on direction change of antenna.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            SUN DIRECT DISH

                            Location: Chennai, Chennai, Tamil Nadu, India

                            Posted:[protected] by Sivakumar swathi Send email


                            not working
                            SMART CARD NO. [protected]R (TILL DATE NOT WORKING)
                            Our contact no [protected]

                            From 2nd of October Till date we dont have the services of Sundirect

                            Please refer the above smart card no. We have a problem with the dishnet since 2nd of this month and we had logged a complaint
                            on 2nd and from then continuously we are calling up and till today the service is not attended and we are not getting any reply nor
                            was the complaint attended.

                            1st complaint no. [protected] on 2nd of October
                            2nd complaint no. [protected] on 4th of october.

                            We are really surprised that the customer service of sun direct is so poor that even after 10 days of complaint there is no revert on
                            it and no body bothered to attend. During installation, everyone were so quick they came and installed in the night even by disturbing
                            us and we did not mind thinking that you have a good customer service. But now when we have a problem with the dishnet, not even
                            problem it is completely not working, not a single person has turned up and in turn they ask us to come to OMR road and lodge a
                            complaint. We are sorry to tell you this. YOUR CUSTOMER SERVICE IS THE POOREST AMONG THE EXISTING PROVIDERS. We have
                            TATA sky also but till today we never ahad any problem and online rectify and assist us even if we face a problem. That is customer
                            service. You should be ashamed of your CUSTOMER SERVICE. Following are the numbers which was given to us to contact and complain
                            even after taking the complaint.

                            [protected]
                            [protected]
                            [protected]
                            [protected]
                            [protected]

                            And a contact address in Annanager, so you people want us to go door to door for getting our sundirect corrected. GOOD SERVICE.
                            Sun DTH announced their consumers to contact the distributors for changing the settings since they have shifted to a new satelite. Unfortunately, for the past few months, the distributors are only promising & not turning up to the house for the correction.
                            Moreover they are now arrogant since the consumers have paid the full year or half year subscription and are at their mercy. The DTH has stopped receiving channels and is useless now.
                            How do I get my subscription refunded from November'2010 onwards?
                            Please help.
                            [protected] is our smart card no. Despite putting complaints 4-5 times , no action has been taken on direction change of antenna.

                            Its been not at all working for last 2 weeks.
                            Yes, Worst Service ever!!!
                            This company should be closed if they cannot service their customers!!
                            For past 2 months from october 25th 2010, my sun tv does not work. i have made atleast 20 calls to the so called customer care and those good hearted gentlemen always say wait for few days. few days does not have any specification and it has gone to few months.

                            I want my money back that i paid for installation.poor customer service. never go for sundth. i will never recommend any one from now on.
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                              V
                              veerabhadrarao
                              from Mumbai, Maharashtra
                              Feb 2, 2011
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                              Address: Bangalore, Karnataka

                              Hi Sir,

                              Thisis with reference to the DTH service provided by the sun network,where the set of box connection was taken long back but the service was not avaliable,when i called them they say the technicial will be comming but no one is comming.The the helpline people will be laughing while talking to me on the complaints.The smart card no is[protected] and the complaint i raised was SUN 275087.
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                                unite26
                                from Delhi, Delhi
                                Jan 29, 2011
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                                Address: Uttar Pradesh

                                I have complained about my suntv not working since september to their customer care cell. Everytime i complined they told me that the technician would come sortly and your dish 's setting would be changed by him as their satellite got changed. But that technician never droped in to my place. I am tired to call them up, its almost 100 times i called suntv's customer care, but no reply. Now its more than 6 months.I took a package of 1100/= and the whole amount gone waste. i do not know what to do now. MY SUNTV CUSTOMER ID ID [protected]

                                Madhu Singh
                                Shalimar Garden, Extn I, Sahibabad, Ghaziabad
                                [protected]
                                [protected]
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                                  arunmuth
                                  Jan 26, 2011
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                                  Address: Rangareddy, Andhra Pradesh

                                  I am facing problem with SUN direct(card no. [protected]) that not getting any channels because realignment was not done by SUN direct. I have called them more than 20 times and sent more than 10 emails but no response at all. its been more than 3 months still customer care says that they will come and do the realignment of the dish and sometime there is no proper response for our question. they should stop providing service if they cant meet their customer's expectation.

                                  Sun Direct — Re alignment of DISH

                                  "Your DTH service equipment needs to be upgraded for uninterrupted service. Sun Direct is sending its technicians to do this for you.

                                  We request you to please co-operate with them to help us provide you better service.

                                  Please note that this service is free of charge.

                                  THESE ARE FOOLING ME FROM MANY DAYS ON THE SAME THING AND NO HAS TURNED TO ME FOR SETTING IT UP, FROM MANY DAYS I AM NOT GETTING MY CHANNELS AND I HAVE MORE COMPLAINTS GIVEN TO SUN DIRECT BUT NONE OF THE COMPLAINTS ARE CLOSED STILL TODAY. IF ANY ONE KNOW TO ESCULATE THIS ISSUE TO A HIGHER LEVEL PLEASE LET ME KNOW, MY NUMBER IS [protected] AND MY NAME IS RAKESH AND I AM IN BANGALORE
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                                    S
                                    syedabdulkhader
                                    from Mumbai, Maharashtra
                                    Jan 20, 2011
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    This information to all our entertainment lovers,don't buy the this world worst dth service. i am very disappointment to take this connection.no technical person to come solve the problem like dish alignment,channels telecast
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    SUN DTH — The world's Worst dth.

                                    Sun dth is the worst dth service in world.whenever we try to call the customer care it will be busy.the online server is also very slow and it can only be opened in internet explorer.Sun dth is the worst customer care.We cannot recharge the cards Immediately.to login the server is very slow.I say people who are thinking to take sun dth just change ur opinion prefer something else.
                                    one of the worst serivce -No proper telephone numbers -Numbers are always busy /engagaed.[protected] no body picks the above number.[protected] always engaged. do not buy SUN network DTH
                                    we are 5 years sun customer but it service is worst, we already complaint but no response we are change to tatasky dth soon
                                    wrost dth service in india it means sundth service, less channels, no custer service
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                                      srikanth_bonela
                                      from Mumbai, Maharashtra
                                      Jan 20, 2011
                                      Resolved
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                                      Resolved

                                      Address: Rangareddy, Andhra Pradesh

                                      dear sir,
                                      this is to bring it to your notice that i have taken the dth connection from sundirect two years back .the first year every thing went well but since last six months iam not getting a single channel and each time i call the customer care i get an answer saying there is a change in the sattelette so we will look into it.but no body turned up till now.

                                      sir i request you to kindly look into it as it is a complete cheating and negligence on their part.

                                      my sun direct sim card no:[protected]r

                                      my adress :
                                      plot no 23/aa/66,
                                      madhuranagar,
                                      shamshabad,

                                      mob no:[protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        Y
                                        ykameshrao
                                        from Mumbai, Maharashtra
                                        Jan 19, 2011
                                        Resolved
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                                        Resolved

                                        Address: Nagpur, Maharashtra

                                        I have bought a Sun Direct DTH HD connection on Monday - 17 Jan 2011 and they promised to start the service for me within 24 hours.

                                        There installation guy came on Tuesday 17 Jan 2011 - 3 PM and worked until 5 PM to install the Dish on terrace. He was not carrying enough equipment and required my help with the same. He did not have enough extension wire for his drill machine. He was rash, smelly and unhygienic.

                                        After taking up 2 hours when he started the set top box, it didn't boot. After trying for another half an hour he took away the box saying that he needed to replace/update it. I asked him to reinstall my previous working Tata Sky DTH which he removed, he refused and simply went away.

                                        Now today, Wednesday - 19 Jan 2011, the same guy came in at 2:45 and installed the box. The box started up now but now they say that they cannot activate the box. There is some fault in the connectivity/server at Sun Direct HD.

                                        Its been almost 48 hours since I purchased the connection and my Cable is still scrambled. The guy didn't even restart the Tata Sky Cable. I asked the vendor Veedoms to return my money but now I am receiving calls from Sun people asking the problem and reiterating to me that they are uncertain when the service can actually be started.

                                        Indian consumer is most abused person on this earth thanks to third grade vendors of service in India. I did not face amy trouble with my Tata Sky connection ever. I regret purchasing the Sun Connection.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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