Sun Direct Complaints & Reviews

I have taken Sundirect HD in the year 2010 and my smart card no. is [protected]. For the last 14 days a am not getting many channels and i had given a complaint to customer care and they informed that the problem is due to misalignment of dish and it will be rectified with in 48 hours by local dealer of SUN DTH service. I waited for one week and as no one responded to attend my problem, i talked to customer care on 10.05.2013 and i was told the complaint was closed after attending problem. When i informed the persisting problem, as usual they apologised and raised another complaint ( no. 1-[protected]) and ensured me that the problem will be resolved with in 24 hours. Afterwards i received phone call from the local dealer and informed me that the technician is on the way to attend dish problem. In spite of my repeated remainders to the local dealer, no one has turned up to solve the problem. Again i talked to the customer care and i realised that the latest complaint also closed as if the problem was attended. When i asked the customer care person, why can`t they verify the status of the closed complaint with the consumer, i did not get any answer. The customer care person informed that, high priority is given to the complaint and it will be forwarded to the regional incharge and problem will be sorted out in 24 hours. The present status is, no one attended the problem and the local dealer is least bothered neither to take the new complaint nor attend the problem.
This is the sorry state of affairs of SUN DTH. I decided not continue with this DTH once the present recharge period is completed. I rate SUN DTH is the worst.
K.Ravisekhar

Name:hareendranath S K
Mailid:[protected]@sipaper.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:R[protected]
Description:Dear sir, Sub: Disconnection of subscription - reg. Even though my subscription is activated for six months from 2nd Mar'13 till 28th Oct 2013 it was disconnected on 14th May 2013 without valid reason. Kindly take action against the concerned & arrange to activate immediately
State:Karnataka
City:Mysore
Pincode:571301

Dear Sir
I am joymon babychen, I have Sun dth Connection. I have did not get EWTN Chaneel. I am asking in many Tiimes for this channel to sun customer care. Sir This FTA (Free to air) Channel. It is a not cost for telecasting. Please do this Feaver Me and all consumers

I have taken SunDirect connection and on one saturday (4th May 2013) the STB was not receiving any signal, I have raised a complaint calling the customer care. Even after making many attempts calling the Customer care, they didnt send any technician to resolve the issue. Could you please assist in this please.

Name:ARUNACHALAM
Mailid:arunachalam.[protected]@gmail.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:[protected]
Description:The Set top box provided for us is not working for quite long time, I just tries to lodge my complaint through your customer care centre @ Ernakulam[protected], but continuously i got only recorded speech and advertisement only, no one customer care executive attend my calls, I have called your Ampalapuzha Agent M/s.claxy communications through phone, and there is no response. After my long time struggle one of the service engineer attend my call and informed that he will attend my case, but even after 72 hours there is no response and as and when we calls the response is very very poor and disrespect. I request the company to resolve my problem at the earliest.
State:Kerala
City:Alapuzzha
Pincode:689571

I had paid Rs 880/- as recharge amount to my SUNDIRECT HD Account ( [protected]) on 26/04/13 in two transactions but it was credited once. Though I received a confirmation mail from the consumer site separately for both the transactions they are not resolving the issue for more than 12 days. They neither credited the amount into my DTH account or paid back to my credit card account

Hi Sir,
i have taken sundirect 2 years back , i changed my home from nagawaara to maratha halli last month , i have called sundirect customer care number and asked about re-installation they told with in 48 hours our technician will come and he will fix sundirect ,i called after 3rd day,4th day, 5th day ,6th day. every day they will tell the same answer and till now no technician called me ,i called 7th day they told your complaint is already closed , i asked till now he is not at all come to our home , not fixed re-installation how complaint is closed , and again if you want to re-install it you want to give complaint again like that they are telling . Please help me regarding this.

Recharged today for world pack. yet all today GK pack and English Movie Mini pack disconnected. Recharge amount Rs 200. Its actually Rs 199. I received SMS as Topup done. " TOPUP DONE for Rs.0200. Current balance is Rs.180.22. Basic Expires on 04-May -2013". Called customer care. No human beings to answer my call.

Customer id: [protected]

I have tried recharging for 6 months renewal of tamil world pack on (16.04.2013),by selecting the product from sun direct user site given below and paid the amount(auto amount pop up 1099 for the pack as shown in the site).once the amount is paid no sign of the pack change to my DTH,called the customer care and it was advised that the amount has been increased for the pack to 1210.queried them why it is not updated in the site(no proper reply)

Then the customer care personnel asked to topup 150 more so that they can change the pack to 6 months of tamil world pack. i paid the money but the amount has been deducted with transaction status success and topup failed(screen shot attached for all the transactions made)
so they registered a complaint for the same and advised it will be solved in two days and i will be getting a call.

Its been 10 days now,no reply.i have been following up with customer care.they advise the same it will be rectified with in one day.

and they disconnect the call if we ask them to connect to higher officials or for solution with in the call.

Really worried why i had chosen the sun direct service DTH
Sun direct smart card no:[protected]
Complaint No:(1-[protected])
Provided all the screen shots for the transactions made,please make some actions in order to provide the good service for what is promised from them.

URL:https://selfcare.sundirect.in:8443/login.aspx?ReturnUrl=%2fccdefault.aspx

I am residing in Nanganallur.
On 6th April 2013 Contacted Sun Direct DTH for recharge and activation as I came from AHMEDABAD after retirement.
On 7th April in the evening a Technician from Madipakkam office.
The Technician installed the Dish on the terrace but since at that time recharge was not made and thereby no activation it could not be confirmed of signal for all channels.
Next day the activation was done but most of the channels had no signals or it was blank in the screen.
One or two channels like Sun TV and Vijay Tv the signal was there but after few minutes audio/video problem occured and persisted.
In spite of frequently complaining over phone and talking to many personnel till date it has not been resolved.
There were lot of messages in my mobile stating that it is now resolved but however it is not the case.
Already an amount of Rs 819/ has been debited to my account after recharge.
It is to bring to the notice that as a customer of Sun Direct DTH since last 3 years it is nothing but harassment and humiliation.

i recharged my sundirect dish t v with Rs- 880/- on 12th march 2013,by sbi online ac. it is not recharged yet.the subscription amount has withdrawn from my ac.(ref.no.428751 IGG 8799636.my sundirect id [protected]).i complained it to the sun direct.but there is no reply
N.Unnikrishnan,[protected]@gmail.com

Last month on 2 March2013 I purchased new sun direct dth connection to my home. I have not got acvtivated it due to I was going away out of City.
I was offered Subscription Pouch 1990/- for 5 months. Yesterday when I asked Distributor to activate he is saying he can only give me 3 months package now..which is very offended I had a word with Custumer Care they are saying I will be entilled for 5 months package because it is considered when I got installion..I am fed to call Distributor again and again..

Regards
Diwakar

Last month i purchased new sun direct dth connection to my home. Lasy week i went to tour. My basic service was expired on 2nd april. But i rechared my dth on 3 rd night. But till i receive call to customers care message. I try to speak to customer care but not connected. But i was charged for all customer carecall. I try to toll free no. But no help. Worst service.

STATUS OF ISSUE ?


REGARDS
JITENDER YADAV
[protected]
CARD NO- [protected]



Note: Forwarded message attached

-- Original Message --

From: SunDTH [protected]@sundirect.in
To: [protected]@rediffmail.com
Subject: Service Request - SunDTH


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Dear JITENDER YADAV,
Name:JITENDER YADAV
Mailid:[protected]@rediffmail.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:[protected]
Description:RESPECTED SIR, I HAVE MADE COMPLAIN ON DATED 26 MARCH.THIS COMPLAIN(N0-[protected]) WAS REGARDING INSTALLATION AND WHILE INSATALLATION MR RAM([protected])SUGGEST ME THAT MY SMART CARD HAS BEEN BLOCK AND HE WILL RECEIVE THAT WITHIN 3-4 DAYS AND REPLACE MY SMART CARD BUT FROM 30 OF MARCH TO TILL DATE ONWARD HE IS AVOIDING MY PHONE, SO UNTILL YOU ARE UNABLE TO GIVE NEW SMART CARD KINDLY EXTEND THE USAGE BECAUSE MY PLAN HAS BEEN ACTIVATED FROM 25 OF MARCH AND STILL NO SUBSCRIPTION FROM YOUR SIDE. REGARDS JITENDER YADAV [protected] CARD NO- [protected]
State:Uttar Pradesh
City:Ghaziabad
Pincode:201001
Regards,
SunDTH Team

RECHARGED THROUGH ON LINE BUT NOT ACTIVATED BY THE COMPANY AND ON CALLING TO CUSTOMER CARE ONLY TWO OPTIONS ARE THERE THAT TO RECHARGE THROUGH VOUCHER OR OTHER RECHARGE OPTIONS. ACTUALLY I WANT TO SPEAK WITH CUSTOMER CARE EXECUTIVE AND EVEN AFTER SPENDING MORE THAN Rs 20 IN MOB THERE WERE NO OPTION TO CONNECT WITH THE CC EXECUTIVE

i have recharged for rs 200 in my sundirect and i hav logged in to my self care account bt i cant addo any packages in to my a/c .... today night i want to watch ten sports urgently but it almost sucks now .... i hav called to customer care number[protected] but it sounds busy tone ... so what can i do now... sundirect sucks :(

I am an avid customer of SUN DIRECT DTH since 2009, well i am forced to be one (to be straigth forward), becoz once we get into the loop, it is a one way road, cant come back.
The call centre employees attending should be trained so as to ease the customer's problems and channel the same to the concerned, if they cant solve. But ALMIGHTY CAN ONLY SAVE THE CUSTOMERS OF SUN DIRECT, from those stupid questions the call centre guyz are made to ask again and again, before you actually put-up your issues. I can assure every one, till date, none of my complaints have been solved by the customer care, except than sending some guy to me.

Hi Sir,
I recharged Sun Direct DTH card for the amount of Rs 1400. But the amount is recharged only for Rs 400 remaining 1000 rs are not showing up in the top up. Sun Direct these people are really cheating. My Sun direct card number is [protected]. And the worst of the worst thing is they never pick up calls if we call for customer care.

I purchased SUN DTH on 30-Nov-2012 with 8 month validity on tamil cinema plus package by paying Rs 1900 in Hyderabad, My PIN number is [protected], Within one and half month, they have deactivated the subscription and changed my plan with monthly subscription and once again i have paid RS 143 as monthly premium to resume the service. I have registered multiple complaints from 17-Jan through customer care center, my complaint numbers are 1-[protected],1-[protected],1-[protected] and [protected]

still they did not extend the validity as per the package and my problem is not being resolved even i asked them to refund the money but they are saying they dont have any option to refund. please suggest me how to claim my money.

for last few months i face this problem. i used t recharge befor e the last date of rechargin . but after also i will get messages to recharge, then they will cut my connection also. i am totally fed up by this sun direct dish t v