Sun Direct Complaints & Reviews

Hi,
I have taken the sun direct dth connection in the month of June 2010 .I have commited to me they will sovle any problem with 24 hrs.But last 3 month I not able see all chanells.Then called to their customer care.
Palakkad (Kerala) Toll Free No & Local Office (very poor service) but always the line is ringing but there was no responce and then i wend the local office (Set Max) but they told me we will cleare the issue with in 2 days but no improvement in the complent call they repeate this drama. My problem
not solve last three month.I called to Sun Direct Head Office nobody pichup phone,

Please help me what to do for this?

Regards,
Ansari.
[protected]
[protected]@yahoo.co.in

They have committed to me they will solve any problem with 24 hrs.But last 2months I am not able see all channels.Then called to their customer care. Bangalore 39407575 & Toll Free No & Local Office (very poor service) but always the line is ringing but there was no response - no improvement in the complaint call they repeat this drama. My problem
not solve last two months.I called to Sun Direct Head Office nobody pickup phone,

100% Agree

I have taken the SUN DTH in March 2010 from Hyderabad. But from November 2010 I am not getting any telugu channels. When i called customer care they said due to satellite change we need to re-align the set box at your house. They have taken all the details but no action is taken. For the past 2 months I am simply paying the subscription amount with out watching any channel. I have called[protected],[protected] around 8 times. But no use. This is worst customer service I ever seen in my life.

SUN DTH — CHANNEL NOT AVAILABLE

Sir
I am Joymon Babychen, I have a SUN DTH Connection. Now I am asking EWTN Chanel but there did not give that particular channel. Sir this is FTA (Free to air) Channel. It is not costable for sun compinees. Sir I request to you please take the neceessory steps for get this Channel

Sun Direct — Poor service of customer care

Sir very very poor. I tried for 2 days , but i could not able to contact the customer care. The system asks approx time for waiting as 15 or 20 minutes every time. I wasted so much money even more than my rechargeable amount. I went to internet for login to sundirect, there also site was not serviceable. What a pathetic condition for a customer that not even able to contact customer care.
My card No- [protected]R. pls improve the service. This is not the first time i faced problem.
I have sent many mails regarding this issue, but never got a reply. They are not all caring about the existing customers.
They are only behind of money.

I wanted to know the surrendering procedure of this DTH. I want to switch over to the good service provider.

from 8th july morning my sun direct is not working and my smart card no is [protected]

SUN DTH — Poor Customer care

Hi,

Season Greetings!

I have bought Sun DTH in 2009 march and was a happy customer till October 2010. Since 2010 customer care from Sun DTH is deteriorating every day.

My Smart Card number is as[protected]

My First complaint was made in October and sorted out after 22 days (i.e on 30th of October) following which there was no much issues. In December again I’m facing similar issues. Since December 17th I’m not able to view any of my channels. I have filed a complaint on 17th December 2010 (complaint number : 135708) requesting help from Sun DTH technicians, Till date no one has turned up. I have spoken to so many executives and floor supervisors who just gives just blank promises of 1 or 2 days but the customer interest is never taken into consideration.

I have no choice left other than writing to you to get this issue sorted out. Such poor customer care highlights lack of coordination and lethargic attitude on Customers.

So far I have spoken to executives (Pavithra, Vijay, Arul and Floor Supervisor Kannan), No one has given solution other than simply buying time. I wish my issue is sorted out on or before 30th December.

Highlight of this is all the executives of Sun Direct does not have good fluency on English we actually have to understand what they talk. As per SLA it was supposed to have been sorted out in 3 days. Reason given to me by one of the floor supervisor is after 11 days of my complaint is their dealers are not taking things on priority (Shame on service Provider to cme up with such an in efficiency statement).

SUN DTH — not working

Dear All,

Never go for sundth connection they got worst customer care service their call centre executive didnot know about their product after talking to executive more than 20 min asked me to contact my delar, when i called local delar address mentioned below giving silly reason and not sending their techinican ..My connection is down from 4 days .So never go for sundth
Surya Enterprises
No. 29, 1st Cross, Sudama Nagar, Lalbagh Road, Bengaluru, Karnataka 560027, India
[protected]‎

TX
Prashanth

yes i also had same problem so switched back to cable

My Name is Arunachalam, I got a Cable DTH connection from SUN DIRECT through M/s. Galaxy communication, Ambalapuzha on October 30,2012. But the set top box provided for me is not in proper working condition, which was compliant through their Service Engineer Mr. Manu ( [protected] ) several times, but the same was not corrected. In last 15 days i am continuously calling them to attend the same, but they are very reluctant and the response is very very poor, also disrespect.
There are Two Service engineers ( Mr.Prasad - [protected] and Mr. Mugesh -[protected] )are working with them and as and when I calling, they are criticized me and treating me like I am a fool.
I wish to lodge a compliant with Consumer Protection Council, for the ill treatment and unattended the consumer calls in time.
Sir this compliant is very very genuine and I wish to provide my complete contact details for your verification and action.

Arunachalam.SP
Accounts Manager
Chakkulathukavu Shree Baghavathy Temple
Neerettupuram Post, Alapuzha Dt
689571 - Kerala.
Mob:[protected]

Sun Direct — sun direct - reinstallation

Very worst Customer Service
Dear Friends ,

I have purchase Sun Direct 10 months before. But from last two month my experince is very very bad. They are displaying in there channels that they are shifting to new Satelight and they will be sending Service person to for adjust the Dish.

Even after paying amount i am not able to view channels . and i have call more then 25 time to the customer care service but no response. Every time they give new date and give a customer service no . but, they not at all giving any response .............

Pls do not buy Sun Direct it 100 % waste Company. They can spend crores of rupees for add and movies ... but they will not spend for Service to the customer,.

the ten cricket channel no sound in my sun direct.my no[protected]

SUN DTH — No response

On Oct 21st i made a complaint to sun DTH because of repositioning the dish but they didn't gave proper response by past one and half month we are waiting for the technician
there is no customer services totally its waste..........

i recharged my sundth on12th march with rs-880/- by sbi online ac.the amount has debited from my ac, but it is not recharged yet.i complained this matter to sundirect, but no replay my id [protected] .it is shame to such a reputed dth company
N.Unnikrishnan [protected]@gmail.com

I have not got any response on it..plz update me on it

SUN DTH — customer care contact

there are only two numbers to contact cust care.[protected] its a toll free number. and[protected] both the numbers are always busy and some times i am getting not reachable message. no other numbers are available. if we get the line it will take more than 10 minutes to talk to the cust.care executive. and they take more than 2 hours to activate an account after getting recharged.

VERY VERY POOR FOR CUSTOMER

customer care/sun DTH — sun POOR service

Poor customer service in entire WORLD only (Sun Direct DTH) bl eddy( son).

in entire world i never seen any like ds bad service,,,,,return my money back and take your KALE DUBBA SET TOP BOX & TOPI wala

Sun Direct — about customer care service

Hello sir,
I am smt. Sunita Singh ,as I purchaged your sundirect dis tv but I am very disappointed and told u your customercare center does not help properly, I take sundirect dis tv from varansi U.P. and I want to reinstalation to our dist tv about this problem we call your customercare center varansi but they give me no responce as I complained last date 9-9-2010 but now this time no help by their.As I am a customer and I purchage your product by wishing that u provide me best service then other company but i am very sad to say that your service is very poor and your employee is not well communicate to customer as this type if responce given by your company then in future I will not recomended any person to bye your product , and I also change your product .So plz take serious my complain for your company's future . i[censored] think that only one person not affect your company but I think that only one peace of light to become fire .

i'm hemanth. i 'm facing problem in my dth my customer id [protected] in my tv some programmes r not coming in tht view i given a complaint to customer care, but they r not responding at all. if i call at any time they r replaying tht there is a some network problem.al wamys telling like this stories. tehy r not able to take a complaint at all do me favourable

Sun Direct DTH — No one came for upgradation/ worst Customer care

I bought the connection in Feb 2009 its been more than 1 year with the service. I am getting note regarding upgradation from last 2 months. I waited for a month for the engineer to come. i logged complain for the same 1 month ago but still my call is not attened. from last 1 month i am keep calling to customer care but they have only 1 answer ' your call wiil be attended shortly' they dont even give any time line nor forwarding the call to process. Whats the meaning to have such kind of service.

Sun Direct DTH — USELESS SERVICES

HI All

My Humble request you to every one , Sundirect DTH very useless services among all
I dont know bleady Useless CEO 0f this company ,if see cheap one we have suffer lot in future and moreever most corupted from delares they ask money every visit and they will demand more .
friend even if money more plesae go Like Other DTH . just iam exaple how iam suffering
at least i have called 1000 time none of them respond .

Worst DTH channel, should be thown out the country

SUN DTH — WORST SERVICE

VERY WORST SERVICE. IN MY LIFE I CAN NOT SEE THIS TYPE OF WORST SERVICE

Yes. you are correct. Always worst service.

i have sun direct for last three years, my card no [protected], i am no getting many chennels even though i am paying, it giving error to upgrade system, hence i have complianed 5 times to customer care till now no responce.such a kind of poor responce from sundirect

Sun Direct DTH — Worst Service In DTH

Sir, I have Purchase a SunDirect DTH 18 Months Before but from last six months i am getting bad services regarding signals but no action is being tgaken by company. and since last 1 month my total settop box is closed and i cant see anyof the channel i have complaints to company 4 times and i cll customer care on 100 times but no action is taken so i have decided to close my connection so please help me top refund me my money...........
and one more thing Sundirect Is the worst Company In this world in DTH Services........

Kindly avoid taking SUN Direct connectin . Its very worst service.

Hi people,

Dont go for new connection with sun direct

i am using sun dth service for the last six months. for the last one week i am getting error while viewing. i am able to very few channels. due to signal errors i am not able to view most of the channels. i am getting error E-48 No Signal or some times Searching for signal. i have complaining the same to customer care service ever since i have got this error. till now that has not been resolved. every time i complain, the reply was that the same will be rectified in another 24 hours or 48 hours. so far neither a person has come, nor problem has been rectified.
my smart card no. is [protected].
worst service i have ever seen.
- bsrinivas,

Sun Direct — useless service

i am not getting some channels since 10 days and I made complaint regarding this to customer care two times (com.nos: 1-[protected], [protected]. But till now any useless sun direct staff contacted me. I never expected this kind o[censored]seless, irresponsible service from sun direct.

I am totally disappointment from sun direct activities. When ever I make phone call to customer care the customer care boys are ready to register my complaint again and again and ready to give complaint numbers only no response about pervious complaint status.

All are useless, sun direct wants to sell only their product later simply cheating customer if any problem from there product.

SUN DTH — WORST CUSTOMER SERVICE

I HAD TAKEN SUN DTH CONNECTION TWO YEARS BACK. SUN DTH IS NOT WORKING PROPERLY FOR LAST ONE MONTH. AFTER MANY COMPLAINTS AT CALL CENTRE SINCE LAST SEVEN DAYS. PROBLEM IS STILL SAME. MY MONTHLY SUBSCRIPTION AMT HAS ALREADY BEEN DIDUCTED BY THE COMPANY.

SUN-DIRECT DTH — Worst service

Hi,

Recently I bought new Sun Direct DTH Connection. I had ordered for a connection on Last saturday 21/04/2012 then they came and Installed on 24/04/2012. Today the date is 26/04/2012 but still the activation is not done.

Often a person calling from sun direct and asking check channel 102 and said its due to server problem and will be activated soon. I don't know why.

That person who came for installation didn't collect money that time. Cleverly he said amount is not a matter for him only channel activation and customer service is main and said he will collect money once channel is activated.

I just called and ask them to come and take their dish and accessories back.
DONT GO FOR SUN DIRECT DTH.


- Sakthivel
Arumbakkam, chennai

Dear all, i beg ur kind attention how to i file complaints against those worst service

What is consumer law again worst customer care service

Please any one can try this customer care no. [protected], toll free no.[protected]

reset password

i can not access my log in page to recharge my account of [protected],please sent option to reset my password again

SUN DTH — DTH recharged but still not activated

SUNDirect DTH recharged on 8th May 2010 but connection till not activated no response from customer service please resolve this isse
Smart card number : [protected]R
Charged from Manjunatha stores bangalore User : 1 Rec 773
Tx :[protected]
:

I AM S SUGUMAR, TRICHY 620001, SMART CARD NO [protected],
I HAVE CONNECTED SUNDTH WITH HD CHANNELS FOR 1YEAR PAKKAGE FROM FEB2015 TO 2016
MORE THAN 1 MONTH FROM APPRIL 2015 THE HD CHANNELS NOT DISPLAY AND SOME TIME ALL CHANNELS
ALSO NOT DISPLAY.DUE TO THIS COMPLAINT NOBODY RESPONSE THRO PHONE OR MAIL.I AM TOTALLY NOT
SATISFY WITH SUN DTH

My sundirect is not working nw...two days ago it was expired and today im already recharge but still not ready..there is shwing one error message " smart cardfailure" ..my card number is[protected]R..your immediate help and advise is highly apreciated.thank you

Dish TV — recharging

I am B.G.Mohan babu customer of dish Tv I am subcribe platinium south package of Rs 373.00
my VC no is [protected] now for recharging i have purchased ITZ cash card of 4 nos of 125 each(Total of RS 500/-) this is not getting charged because it lower value 125 x 4 =500/- .I checked with ITZ it is active. i have called customer care more than 10 times and i have all transtction ID . no body is helping out to get it recharged .Now i have service diconnected for non payment. Though i have the cards with me what i have do .if the customer care people can charge 125 for 4 times for Rs 500/-
the problem can sloved

mohanbabu.b.g

I will give you the email id of Dishtv customer Care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.

Email id : [protected]@dishtv.in

sun direct dish — recharge coupon

today[protected] we have recharge 2 coupouns of rechare 0f each 655.but in our current balance is only 593 something.please take immediate actions.

Diar sir
I am dilar my dilar ID=104479.
please call me.(urjant)
Ph.[protected]

Sun Direct — dish tv

this is my smart card no.[protected]. i did complaint to local customer care in our dish signal problem. but they are not take any action. pl do needful action.

I have recharged my SUN DIRECT TV connection by using voucher of Rs159/ (got information that YOU HAVE SUCCESSFULLY ...through phone). After a day also, not yet given a RECHARGED information from sun direct. Later I used net banking facility to recharge the same. Then I received an email that was about SUCCESSFULLY RECHARGED. But still my TV is not yet recharged. The services of SUN DIRECT is very poor!!! How can I get be recharged my TV?