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Sun Direct Complaints & Reviews

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Last updated Mar 21, 2024
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Sun Direct reviews & complaints page 96

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J
joychitilapilly
from Alappuzha, Kerala
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CHANNEL NOT AVAILABLE

Address:Kerala

Dear Sir
I am joymon babychen, I have Sun dth Connection. I have did not get EWTN Chaneel. I am asking in many Tiimes for this channel to sun customer care. Sir This FTA (Free to air) Channel. It is a not cost for telecasting. Please do this Feaver Me and all consumers...
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V
vipin_c
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor customer care service

Address:Bangalore, Karnataka

I have taken SunDirect connection and on one saturday (4th May 2013) the STB was not receiving any signal, I have raised a complaint calling the customer care. Even after making many attempts calling the Customer care, they didnt send any technician to resolve the issue. Could you please assist in this please....
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A
ARUNBALAJE
from Bhopal, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Set Top box provided is not working fine

Address:Alappuzha, Kerala

Name:ARUNACHALAM
Mailid:arunachalam.[protected]@gmail.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:[protected]
Description:The Set top box provided for us is not working for quite long time, I just tries to lodge my complaint through your customer care centre @ Ernakulam[protected], but continuously i got only recorded speech and advertisement only, no one customer care executive attend my...
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J
jegan45
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Non credit of payment

Address:Karnataka

I had paid Rs 880/- as recharge amount to my SUNDIRECT HD Account ( [protected]) on 26/04/13 in two transactions but it was credited once. Though I received a confirmation mail from the consumer site separately for both the transactions they are not resolving the issue for more than 12 days. They neither credited the amount into my DTH account or paid back to my credit card account...
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S
sanjeeva_yanamala
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

For Reinstallation

Address:Bangalore, Karnataka

Hi Sir,
i have taken sundirect 2 years back , i changed my home from nagawaara to maratha halli last month , i have called sundirect customer care number and asked about re-installation they told with in 48 hours our technician will come and he will fix sundirect ,i called after 3rd day,4th day, 5th day ,6th day. every day they will tell the same answer and till now no technician called me ,i called 7th day they told your...
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J
joviraj
from Kolkata, West Bengal
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package not delivered

Address:Puducherry

Recharged today for world pack. yet all today GK pack and English Movie Mini pack disconnected. Recharge amount Rs 200. Its actually Rs 199. I received SMS as Topup done. " TOPUP DONE for Rs.0200. Current balance is Rs.180.22. Basic Expires on 04-May -2013". Called customer care. No human beings to answer my call.

Customer id: [protected]...
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N
navee73
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response for the registered complaint

Address:Tamil Nadu

I have tried recharging for 6 months renewal of tamil world pack on (16.04.2013),by selecting the product from sun direct user site given below and paid the amount(auto amount pop up 1099 for the pack as shown in the site).once the amount is paid no sign of the pack change to my DTH,called the customer care and it was advised that the amount has been increased for the pack to 1210.queried them why it is not updated in the site(no proper reply)br...
+4 photos
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K
Kanragh
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Installation

Address:Chennai, Tamil Nadu

I am residing in Nanganallur.
On 6th April 2013 Contacted Sun Direct DTH for recharge and activation as I came from AHMEDABAD after retirement.
On 7th April in the evening a Technician from Madipakkam office.
The Technician installed the Dish on the terrace but since at that time recharge was not made and thereby no activation it could not be confirmed of signal for all channels.
Next day the activation was done...
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U
ukn
from Calicut, Kerala
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onlinerecharge

Address:Kozhikode, Kerala

i recharged my sundirect dish t v with Rs- 880/- on 12th march 2013,by sbi online ac. it is not recharged yet.the subscription amount has withdrawn from my ac.(ref.no.428751 IGG 8799636.my sundirect id [protected]).i complained it to the sun direct.but there is no reply
N.Unnikrishnan,[protected]@gmail.com...
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D
Diwakar Gahlot
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dealer Backout from his Offer

Address:Ghaziabad, Uttar Pradesh

Last month on 2 March2013 I purchased new sun direct dth connection to my home. I have not got acvtivated it due to I was going away out of City.
I was offered Subscription Pouch 1990/- for 5 months. Yesterday when I asked Distributor to activate he is saying he can only give me 3 months package now..which is very offended I had a word with Custumer Care they are saying I will be entilled for 5 months package because it is considered...
+1 photos
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M
Mohanprabhu Rajagopal
from Chandigarh, Chandigarh
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customer care service worst

Address:Vellore, Tamil Nadu

Last month i purchased new sun direct dth connection to my home. Lasy week i went to tour. My basic service was expired on 2nd april. But i rechared my dth on 3 rd night. But till i receive call to customers care message. I try to speak to customer care but not connected. But i was charged for all customer carecall. I try to toll free no. But no help. Worst service....
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J
jiten32
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

UNABLE TO RESOLVE SET TOP BOX COMPLAINT

Address:Ghaziabad, Uttar Pradesh

STATUS OF ISSUE ?


REGARDS
JITENDER YADAV
[protected]
CARD NO- [protected]



Note: Forwarded message attached

-- Original Message --

From: SunDTH [protected]@sundirect.in
To: [protected]@rediffmail.com
Subject: Service Request - SunDTH


Get your own FREE website and domain with business email solutions,...
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E
ek nair
from Chakia, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

RECHARGE THROUGH ONLINE BUT NOT ACTIVATED THE SERVICE

Address:Hyderabad, Andhra Pradesh

RECHARGED THROUGH ON LINE BUT NOT ACTIVATED BY THE COMPANY AND ON CALLING TO CUSTOMER CARE ONLY TWO OPTIONS ARE THERE THAT TO RECHARGE THROUGH VOUCHER OR OTHER RECHARGE OPTIONS. ACTUALLY I WANT TO SPEAK WITH CUSTOMER CARE EXECUTIVE AND EVEN AFTER SPENDING MORE THAN Rs 20 IN MOB THERE WERE NO OPTION TO CONNECT WITH THE CC EXECUTIVE...
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H
hebil
from Badagara, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

add ons and self care

Address:Kozhikode, Kerala

i have recharged for rs 200 in my sundirect and i hav logged in to my self care account bt i cant addo any packages in to my a/c .... today night i want to watch ten sports urgently but it almost sucks now .... i hav called to customer care number[protected] but it sounds busy tone ... so what can i do now... sundirect sucks :(...
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V
vardhanphani
from New Delhi, Delhi
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CUSTOMER CARE

Address:South West Delhi, Delhi

I am an avid customer of SUN DIRECT DTH since 2009, well i am forced to be one (to be straigth forward), becoz once we get into the loop, it is a one way road, cant come back.
The call centre employees attending should be trained so as to ease the customer's problems and channel the same to the concerned, if they cant solve. But ALMIGHTY CAN ONLY SAVE THE CUSTOMERS OF SUN DIRECT, from those stupid questions the call centre guyz...
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S
subrahmanyam444
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Internet Recharge - Full amount not recharged

Address:West Godavari, Andhra Pradesh

Hi Sir,
I recharged Sun Direct DTH card for the amount of Rs 1400. But the amount is recharged only for Rs 400 remaining 1000 rs are not showing up in the top up. Sun Direct these people are really cheating. My Sun direct card number is [protected]. And the worst of the worst thing is they never pick up calls if we call for customer care....
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R
raja_citece
from Hyderabad, Telangana
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Not providing validity

Address:Rangareddy, Andhra Pradesh

I purchased SUN DTH on 30-Nov-2012 with 8 month validity on tamil cinema plus package by paying Rs 1900 in Hyderabad, My PIN number is [protected], Within one and half month, they have deactivated the subscription and changed my plan with monthly subscription and once again i have paid RS 143 as monthly premium to resume the service. I have registered multiple complaints from 17-Jan through customer care center, my complaint numbers are 1-[protected],1-[protected],1-[protected]...
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G
gladwin winson
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

recharging

Address:Pune, Maharashtra

for last few months i face this problem. i used t recharge befor e the last date of rechargin . but after also i will get messages to recharge, then they will cut my connection also. i am totally fed up by this sun direct dish t v...
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K
krishnamurthi m
from Vijayawada, Andhra Pradesh
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ERROR IN TOP-UP

Address:Cuddalore, Tamil Nadu

Dear Sir,
REF NO:SUN DIRECT SIM NO:[protected]
The above connection stands in my spouse name,SELVI.On 03/12/2012 it was topped-up through debit card for Rs.429.The transaction was successful but there is error in top-up.Kindly arrange to top-up
Thank you,Sir
Faithfully yours,
KRISHNAMURTHI M...
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R
ram987
from Bengaluru, Karnataka
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stb is not working

Address:Andhra Pradesh

dear sir

i have sun direct dth connection my stb is not working igave complaints & registred on 23 nov 12
icalled 3 times in between but nobody has turned up till now when icalled today they said your complaint is closed
how my complaint can be closed with attending or rectfying
please help

my smart card no[protected]
ramakrishna...
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