Sun Direct Complaints & Reviews

Sun Direct — Corrupt company

Recently I shifted to new location and asked Sun direct cust. Care to re-install the things. They told me some distributor number and payment to be made was Rs 350. It was too much, I decided to terminate the connection and then I discovered that Rs 350 Rupess will be charged only when the person will go to your old location and collect antenna and everything from there then he will come to your new location and install everything. If you have the stuff with you they should charge you only Rs150/. Any way for past one month I could not get them to re-install the things. Keep on calling to their customer care and already spent lot of time and money calling them. Beware about sun direct, if some 50 people are ready then we may collect at some public place and destroy our antennas and Set top box to make the public aware about these cheater and corrupt persons.

i would say that dth is very expensive than cable, i pay only rs 100 for cable in chennai and i get more than 60 channels, and i get discovery and many sports channed, if want to go to dth i will not get some channels and also i have to pay ot of money to get some channel whic i get for only rs 100 in cable, i would say sun direct people are such a kind of cheaters, and recent updata makkal tv is not available in sun direct, the draw back in cable in the picture quality

i was forget my sundirect password ple help me recover my password .my card no.......[protected]...............[protected]

Dear sir
i am sohelahmed from bangladesh feni chhagalnaiya two month ago buy sundirect box ..but till now i m not doing recharge card and do'nt doing on pakage ..change the case of that i dont know my password my card no...[protected]...and [protected]
sir i have to need my password .u write me ple how can i get my password .in my country more user of sundirect .i have a shope of desh accessories .i recharge sundirect all of the time .but the problem is password .how can i broke password would u write me ple
thenks regard sohelahmed

sun-direct — login password

DEAR SIR,
I M Rjrasel FROM BANGLADESH,Barisal.
TWO MONTHS AGO BUY A SUN DIRECT BOX.
BUT TILL NOW I M NOT DOING RECHARGE CARD AND DON'T DOING ON PACKAGE CHANGE THE CAUSE OF THAT I DON'T KNOW MY PASSWORD.
MY CARD NUMBER IS
User name
[protected]
Password:
SIR I HAVE TO NEED PASSWORD.WOULD U WRITE ME PL Z. HOW CAN I GET MY PASSWORD.
IN MY COUNTRY HAVE MORE USER OF SUN DIRECT.
I HAVE A SHOP OF DISH ACCESSORIES.I RECHARGE SUN DIRECT ALL OF THE TIME. BUT THE PROBLEM IS PASSWORD. HOW CAN I BROKE PASSWORD WOULD U WRITE ME PL Z. ([protected]@yahoo.com)

DEAR SIR,
I M ramprasath FROM Kallakurichi.am forget mysundirect password ,my smartcard no:[protected]

Sundirect — Forget pass

MY USER NAME IS-[protected]
I FORGET MY USER PASSWORD. WHAT CAN I DO SIR. HOW TO RESET MY PASSWORD. REPLY QUICKLY PLEASE

I am suresh i have forget my sundirect login password my smart card no is [protected]

i did my sundirect recharge,but it is not coming signal,whats the reasone

i want to know my account balance, and send that to my mail shabbu.[protected]@gmail.com my card number is [protected]

iam current mail id word mistake (d) change to ( t)

current- mail id ( [protected]@gmail.com) correct -mail id ( [protected]@gmail.com)

not able to watch kalaignar tv, jaya tv, jaya plus, raj tv, mega tv, vsanth tv, makkal tv, kairali tv, gemini musicand many channels since last 1 month

Dear Sir/Madam,

Please note following details which are always required by different customer care people working in SUN DIRECT.

Smart card no.[protected]

Name of the smart card holder ; Miss.saina devi

Reason for mail : Not able to watch kalaignar tv, jaya tv, jaya plus, raj tv, mega tv, vsanth tv, makkal tv, kairali tv, gemini musicand many channels since last 1 month


First of all i shall aprreciate the duff and dum customer care team for their worst behaviour with the customer

Daily we are lodging the complaint.we receive daily complaint no.- just for the sake of showing that they care for our valuable call, but no response.

Simply they told Channels shall be activitated within 2 hours

On another day giving the same assurance that the channels shall get activited very soon.But still im not getting any channels.

WILL YOU PLEASE LET ME KNOW WHAT THE THE TIME LIMIT FOR 2 HOURS AS PER SUNDIRECT CUSTOMER CARE PEOPLE. FOR US IT IS ACTUALLY 2 HOURS MEAN 2 HOURS I DO NOT UNDERSTAND WHY YOUR CUSTOMERCARE PEOPLE ARE GIVING FALSE INFORMATION TO CUSTOMER AND JUST MIS-GUIDING THEM

Do you want your customer should beg upon for getting their channel activated.

Can you please provide me your noddle officer`s name and his/her mobile no./ e-mail address enabling me to send reply accordingly.

Since last 1 month we are facing your arrogant customer care team.

Hope you understand our problem.

Your immediate action shall be highlly appreciated

Thanks and regards,

Miss.Saina
Read comments Satellite, Cable DTH TV

forward your complaint to the zonal manager email - [protected]@sundirect.in

Sun Direct — NO SIGNAL & LOUSY CUSTOMER SERVICE

THIS IS A CONTINUATION TO MY VARIOUS COMPLAINTS TO SUN DIRECT (LATEST COMPLAINT NO[protected] DTD[protected]REGARDING NON-AVAILABILITY OF CABLE SIGNALS.

AFTER A NUMBER OF COMPLAINTS BEFORE THAT THEY ARE TRANSMITTING ONLY 6-7 CHANNELS APART FROM DD CHANELS.

IN THIS REGARD I INTEND TO SUBMIT THE FOLLOWING:
1-FROM THE DAY ONE OF THE INSTALLATION , SUNDIRECT IS FAILED TO ATTEND ANY OF THE CUSTOMER PROBLEM IN TIME AND EFFICIENTLY.
2-A NUMBER OF TIMES THEY HAVE CONTINUED THE PACKAGE SERVICE (AND DEDUCTED THE CHARGE FOR THAT WITHOUT INTIMATION)WHICH HAD BEEN ANNOUNCED FOR A PARTICULAR PERIOD (FOR EXAMPLE IPL-T20 ).
3-THEY HAVE GIVEN ADs FOR HIGH QUALITY CHANNEL TRANSMISSION, BUT FAILED FOR THE SAME AND NUMBER OF CHANNELS OFFERED ARE ALSO DOES NOT MEETING( FOR EXAMPLE CHIRITHIRA CHANNEL AND OTHERS IN MALAYALAM).
4- ONCE I HAVE STARTED STAR SPORTS FOR AUS OPEN TENNIS AND BEFORE THE VALIDITY OF THE PACKAGE EXPIRES I HAVE ACTIVATED ANOTHER PACKAGE OF STAR SPORTS+ESPN FOR FOOTBALL WORLD CUP ,WHICH HAD VALIDITY BEYOND THE FIRST PACKAGE . SUNDIRECT CONTINUED THE FIRST PACKAGE WITHOUT ANY INTIMATION AND OF NO USE TO CUSTOMER(ME) RATHER DEDUCTING THE PACKAGE CHARGE AS WELL. SUNDIRECT INVARIABLY USING THESE KIND OF TACTICS AND LOOTS HIDDEN CHARGES FROM ALL THE CUSTOMER. THEY INTEND EXPLOIT THE ORDINARY PEOPLE'S HARDSHIP O[censored]NABLE SWITCH OVER TO OTHER COMPANY DUE TO FINANCIAL IMPLICATION.
5-IF THAT WERE NOT ALL, THEIR CUSTOMER EXECUTIVES ARE EITHER HIGHLY INCOMPETENT OR TRAINED FOR NOT ATTEND/ADDRESS CUSTOMER PROBLEMS . IN MY EXPERIENCE THE PROBLEM STARTS FROM THE DIFFICULTY TO GET TELEPHONE CONNECTION. THEIR SO CALLED EXECUTIVE TOOK ENORMOUS TIME TO ELABORATE YOUR /CONNECTION DETAILS WHICH REALY DON'T REQUIRED. AFTER THAT, THEY NEVER HEAR THE ACTUAL PROBLEM AND ADDRESS IT.MOST OF TE TIME YOUR CALL WILL END UP IN THE ANSWER THAT THEIR SYSTEM IS SLOW. ALL THIS SHOWS THE POOR CUSTOMER SERVICE AS WELL AS THE LOUSY PROBLEM SOLVING.

SO THIS IS A SINCERE ADVICE TO ALL NEW ASPIRANTS OF SUNDIRECT CONNECTION, THEY NEVER GET INTO SUCH A MESS WHICH IS OF NO USE RATHER MAKING A HOLE IN YOUR POCKET.

GIMMICHAN
[protected]

Replacement Setup Box.
Sir,
I am from new delhi.
it seems to be problem in my setup box. many times i said to change setup box in customer care
but till now no response towards sun direct. now what to do tell me sir

mob-[protected]

Hi Raj,

I had same experience with SUN DIRECT DTH.They won't respond for our Issue.
I would suggest you please handover your DTH connection to delaer and take Other service.Please don't wast your time regarding this.

Thanks,
Mohan

WHENEVER RAIN IS COME EVERY CHANNEL IS :''"ERROR " AN NO SIGNAL, , , , , , , , FOUND SEARCHINNG FOR SIGNAL, , , , , , , , , , , , THET GOING ON BAD CUSTOMER SERVICE THAY CANT WORK

sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

Hi,
I am Jayakumar and I am right now facing similar kind of issue from Sun Direct..I would rate them as the most irresponsible Service provider and their executives are not even qualified to handle customer quesries. I have paid 1990 1 month back and got 1 year connection and exactly after 1 month all the channels exept Kalaingnar TV and Kairaly got disconnecte. Now every day one of my agenda is to call the so called customer service people, where I need to plan for atleat 1 hrs to get the line and even after getting into IVE there is no guarantee that your call will be attended. Most funniest thing is when you get into the IVR the message says
1)If you want to speak in malayalam press 1
2)If you want to speak in English Press to. When I pres 2 still I will be forced to speak in Malayalam as the executive don't know English...then what is the point in asking that question.

I have been following with the Customer service team and they don't know how to speak to a client or resolve the issue. Whenever I request them to speak to the team leader, they never transfer the line. and tell me that the team leader will call youi before 9pm or 10 pm but never use to call me back even today after fighting with Mr Rafeeq customer service executive, he assured me that Team leader will call be back in my number that never happenned.

I don't have any other option but to go to consumer corurt...Please do write to me @ [protected]@gmail.com in case you have similar issues with Sun Network. We can also publish in face book and twitter..

Sun Direct is the worst customer service unit I have ever seen...

Regards
Jayakumar
[protected]

SUN HD — Sun hd - world cup 2011

I came to hear form sun hd customer care Rs.3250 charging for watching world cup cricket 2011 in hd.

It seems to be foolishness, 200 to 300 bugs is genuine to charge from people.

Idiotic way of cheating people.

Even the Highest cricket fan will not also not watch by paying this much amount

Will Maran family check this matter.

its not 3250, now it has been increased to 13, 000 INR. These people greedy and crazy

They are cheating people and it is unfair. Govt. should intervene and take necessary steps to control the rate.

Sun Direct HD connection is a Cheat. The HD Transmission of the 8 channels are very poor and they dont attend complaints immediately.They charge exorbitant charges for HD channels and Service is very poor.They have to attend to transmission complaints free, but they charge also.It is only two months since i took the connection and I am stuck after spending so much of money.
J.R.Rasiah
Mob[protected]
Subcriber ID: [protected]

Thank God. I was about to take Sun Direct HD, but now not going to to do it after reading so many complaints.

service curently scrambled what is this?

they are not responding all costomer care phones & distributor, dealer phones are not in use only recharge via online no addons available really bad!

better to change the provider

Sun Direct DTH — not getting any channel

my id no is [protected] of sundirect dth service. i have recharged it on 6/9/2011. till now sundirect didnot restore service i tried meny times to contact with customercare of sundirect dth but couldnot sucseed my tel no is [protected]

vanakkam this is sivaraj [protected] .setbox was not functioning.gave to Bangalore gourava nagar distributor [protected] [protected]. that incharge told me that it can be replaced only at Madras. I went Madras and learnt that it can be done only at Bangalore. Again I requested the Manjunath to get it serviced.. He told me that it will take more than one month. And suggested me to replace someother instrument with a cost of 300 rupees. I agreed . And took the other secondhand set. Within a fortnight that box also got repair . He replaced other one.As that one also gives some problem i asked the incharge to give me the original one which i gave for service. He got wild and speaks unparlimentary words and shouting. Behave like a wild police man towards a culprit / thief. His subordinate Rajini also joins with him and talk indiscipline way.

I told them that it is not worth to run a shop like this. you people do not know how to behave with customer ..with minimum manners. Better wind up and give it to some worthful guys who can serve people.

It is not the first time. And i have already wrote you previously also..

Better change the shop ... and get your cards credited. Find out some suitable fellow to run the distribution for the credit of SUNDIRECT. at this place. Or Introduce new shop nearby.

If you want me I can tell my house owner to do this job. He has own house and shop area free at place which is one km from this shop. HE speak tamil kannada telugu, hindi English, sourashtra urdu.Qualified in Electrical diploma engineeering. And did M A. with Kamaraj university.B Ed with Alahabad University. If you need make call to [protected]. krishnamoorthy.71, Surabhi Nagar East 4th street, Jambhu Savari Dinne, Bangalore ..560076

God bless this shop.

Pl take action

Bye