Sun Direct Complaints & Reviews

Dear Sir/Madam,

Please note following details which are always required by different customer care people working in SUN DIRECT.

Smart card no.[protected]

Name of the smart card holder ; Mr.Ananthakrishnan Iyer

Reason for mail : Not able to watch SAB channel since last 5 days


First of all i shall aprreciate the duff and dum customer care team for their...

i am experiencing lack of signal in my sundirect dth since 27 mar 2011, i called customer care many times, they tell that i will rectify the problem within 48 hours, but still (8 apr 2011) no response from them,very poor customer support, i activated 1 year subscription also now it is waste of money, now i am feeling guilty for buying sun direct, please take action against them, they are big frauds, they focus on new customers but not bothering...

Sun direct which is the leading DTH operator in country is failed to fulfill its costumer views in providing the free channels which are being transmitted by DD direct and including all the leading DTH operators through out the country.The company is also not looking for costumer satisfaction as it is taking tooo many days to resolve a particular complaints raised by costumer in different sector....

I have been using Sun Direct since 2008, It is cheap both cost wise and service wise. We faced issue with the set top box almost first 10-15 days, They tried all possible combination of changing the set top box, cable. Dish etc., finally 5th set top box worked. it worked almost 2 years fine after that slowly it stated giving issues. Like giving lot of noise during start up and then not working for first 15 mins, now it is not working for...

Dear sir,

I recharged my SUN Direct Account as on[protected] after that i am getting error message service is unavailable from net work .I spoke with customer care lot of times but i did get proper response from them. More over every time they are telling we will resolve the issue within 24 hours but i did not get channels. I have complaint numbers with me.

Kindly let me know how to file the case regarding this...

As seen on TV advertisement, recharged my SUN Direct DTH service for one year using the recharge card, but I have not got the free cricket channels as promised. Whenever I call the customer team, they are saying that as usual your monthly amount was cut from the recharge amount, so we can not provide, some say we will provide within 2 days and give complaint number, but nobody can find the resolution of complaints. This is the same problem...

Hi,

I have subscribed a DTH connection in Chennai from Sun Direct in 2010 . My connection Smart Card no.[protected].I have chosen a yearly plan for which the payment of Rs. 1500 has been made in advance.

But within a month into the plan, problems started and I stopped receiving any channels through the set top box supplied by Sun Direct.I contacted the Sun Direct customer care and they assured that they...

Sun Direct HD are cheating it's customers by asking for absurd price for HD world cup package.

They have asked me 13000 ruppes for Cricket HD telecast in ESPN and star cricket.

where most of the other companies are providing packages at very low price of 150 or nominal prices.

This is a absurd and has to be taken care.


Abhirup Banerjee
Mob :[protected]
Subcriber...

Hi,

I paid 1850 to recharge Sun Direct last September. The local distributor told he will recharge but had put the money in his pocket. Then I called Sun Direct n-number of times and lodged a complaint against the dealer and then the dealer recharged my Sun Direct account after two months.

By this I didnt see TV for two months. Then things were fine for two more months. Then again came the head ache. They have...

dear sir

we shifted our house from cochin to coimbatore where we constrcuted new house we given our mobile no and address to our fracnchies to give connection therewere neglected in totoal after wards two persons are come at intervel of 5 munites to install the same both are from sun direct they taken our setup box which is not function properly they stated they will feed the programmes and install the same at our house but...

Dear all i am from chennai for god sake don't buy sun direct . i never saw such a pathetic customer support ever and worst product quality . i[censored] still want to give a try go head and get into deep . Any way i am going to throw that away in the garbage . i just want every body o aware of that the worst product they build...

My Name is . E. SENTHIL KUMAR
NEW NO. 8, ELLAI AMMAN KOIL STREET,
1st FLOOR, VANNADURAI, ADYAR, CHENNAI 600 020.


Sundirect Smart Card No, [protected]


Complain Attented and Ref Number in 6th times after 4 months
Nandha Kumar Customer suport Sundirect 1-[protected]

I had connection with sun direct (DTH) with one year Pack.from May 2009.
I have not received...

I am the holder of Sun DTH connection No.[protected] R. I am your consumer about more than one year. From to-day morning I tried to put on T V channel, all the channels give message ' currently scrambled' and I not able view any channel. Please rectify the same at the earliest.

Yours faithfully,
...

Dear Sir,
Since last one Year I am watching the Sundirect DTH - From 3 months onwards i am not getting any channels , so i am calling sun dierct help line regulary but no use . They promised me to rectify the problem within 48 hours. But i unable to tolerate that why they punished me this, More Than 50 Times I called and register the complaints to customer care Department - the Staff everyone says simply said the word sorry for...

I have recharged Star Cricekt Add on on 18-Feb-2011. But the add on is not activated. So i called many times and i informed to customer care people. They said your problem will be solved by technical persons with 48 hours. But still its not solved. Same time today i called and asked the status, one Guys told your recharged amount goes to someone connection, they will redirected your recharge amount to some one connection. So far it still...

THERE IS NOTHING GOOD IN THIS COMPANY NOR IN THEIR PRODUCTS. CUSTOMER CARE IS PATHETIC. PICTURE QUALITY IS ALSO NOT GOOD EXHORBITANT / VOLUNTARY DEDUCTION FROM BALANCE IN MY ACCOUNT. MOST MOST IMPORTANT ALWAYS 365 DAYS TECHNICAL UPGRADATION IN GOING ON.
VENKATESH
MOBILE NO. [protected]...

WORST CUSTOMER SERVICE I have Sun direct DTH connection, with Smart Card no. ( [protected] ).I have chose Tamil Basic Pack and I also have so many add on packages activated, but we changed the set top box since there was a satellite transfer which forced us to buy a new set top box, but since then, I'm not able to receive any channels. We are not able to see even DD , especially Cricket world cup, Set top box waits for long time,...

I herby inform u that .... i call to custmer care on 21 FEB 2011 FOR CHANGE MY CHANNEL PACK . THAN CUSTOMER CARE SAYS TO ME ... PLS RECHARGE UR AACCOUNT AFTER THEN U CALL CUSTOMER CARE TO CHANGE THE CHANNEL PACKED...... AS PER I RECHARGE IMMEDIATE MY ACCOUNT BY RS. 400/-..... THAN I CALL TO CUSTOMER CARE & HE SAID TO ME .... YOUR ACCOUNT SHOULD BE RENEWED ..... THAN I SAID CUSTER CARE I CALL U AND SAID I WANT CHANGED MY PACKED &...

I'm not getting any response from the service provider (Sun Direct). From December’2010, they have changed the satellite. From that time we are not able to get the signal. I have made so many complaints thru phone as well as online from their sun direct site. No one will come and attend. I paid my subscription in advance for one year. It ends on 2 May 2011. Almost more than 2 ½ month's, I didn’t using their service & no...

I have taken sun dth connection on 8.2.2011 and i have preferred for hindi pack within the next day i requested the concerned manager to change the pack to telugu as all channels which are useful to us are not coming but till now they have not done anything and daily i am speaking to call centers as well as the concerned no action is taken i request you to do the needful immediately otherwise cancel the same and i vl go for another one. My...