Sun Direct Complaints & Reviews

When there is no sufficient balance in the DTH account, i used to recharged it for some amounts as i wish. i recharged for Rs.655/- on[protected] and found that the same balance of Rs.60.91/- was there in my account and there was no sign of Rs.655/-. i called the customer care of sun direct and asked about the same. they simply informed me that, they had renewed my tamil basic subscription plan for another six months (i.e. upto Feb-12) since i had already activated it previously for six months. what would happen to my money when i am switching my DTH account to some other service provider in another 2 months and if i required the service only for 1 month. they simply answer me that since previously i was used the six months renewal their server is programmed for automatic renewal for the next six months. they also gave me a complaint no.[protected] for the same.

T. Murugesan
[protected]
Mob: [protected]

Sir, my id no:[protected] (VISHNU.K G, [protected])
This month 15th i complaint to your cst cre about unavailiblity of chanells, at that time i got a complaint id[protected] This week 2 or 3 times again i contact your cst cre, but their is no response from your side, so pls take any action to resolve my problems immediatly.

Regards,
VISHNU K G
PALLIKKARA VALIYA VEEDU
PANTHAVOOR
ALANKODE P O,MALAPURAM DST,KERALA-679585
PH NO:[protected]
EMAIL ID:[protected]@gmail.com

On 24th aug 2011, I recharged sun direct DTH & I called customer support for enabling few channels. I opted for AXN, ZEE studio, SET MAX, NGC, Animal Planet, Star sports, Star Cricket, Star Movies, HBO, Discovery. They informed me that channels will be activated within 2 hrs time. When I checked, I found that AXN, ZEE studio, SET MAX, NGC, Animal Planet were activated where as other channels - Star sports, Star Cricket, Star Movies, HBO, Discovery were showing errors (E16-4 error). I thought these channel may still be in the activation process.

Exactly last Saturday i.e. 27th aug 2011, when i checked this channels, i found the same error still displaying. So I called Sun Direct Customer Support and I briefed the whole stuff, then they tried few things like manually updating channels, but its of no result. They said like within 3hrs time their technical persons will callback to my number and they will sort out. I asked them that these channels are not activated yet, but still I paid for it...since for the last four days these channels are not in active, I would want you to extend the validity end date to four days for these channels, but in response they said like, channel validity is already fixed when you recharge, it can’t be refixed. I said it is like looting money from the customer, the user can only recharge & can inform you about the activation. But if its not activated properly, then you have to bare it, instead o[censored]sers who is still have to call you enabling channels. I was not interested in insisting them for extending the validity of channels, since I was too keen on enabling the channels. They gave me an complaint no:[protected]I don’t know what for they gave this).

I waited till evening, once again I called the sun direct dth support and I referred the complaint number but again they are asking me what the scenario is, I said I have already made the complaint it will be there if you checked your system with this complaint number. But they were very reluctant and insisting me to inform me once again, so without any options, I briefed everything once again. Then they asked me to check the channels again. I checked it and said, it is showing the same error, in return they informed me that I will receive an call from the technical support within half an hour to 24hrs (Really bizarre thing is’t it, expecting call from 1/2hr to 24hrs). As usual I did’t received call.

Again I called next day by 11am, referred the same complaint number but again they are asking me what the scenario is, really I got fed up with the complaint number what for they gave this? Its seems to be a mere nonsense, I once again I briefed out everything, in return they said me to check the channel. I did check and informed the same old story that it shows the same error. Then they informed me that with in 3hrs time I will be receiving call from their technical support. As expected no calls from them, again I called them by night 8pm, again one guy promised that I will receive call within 2hrs time, I said this answer has been heard a lot, again no call from them.

After going through this unpleasant experience, I could only explore the unreliability of Sun Direct DTH customer support and their lot of fake promises which makes customer to feel bad. I was really warned by lot of friends and relatives, when I told them that iam going to buy SUN DIRECT DTH. But now iam paying for that.....atleast people who ever reading this, pls don’t opt for SUN DIRECT DTH, it really sucks.

I have sun DTH connection through smart card no [protected] recharged on 18/8, while it was due on 21/8, but the service disconnected on 21/8. Despite several requests service is not started yet.When asked at call center they just waste time in asking same queries ,even not willing to give connection to senior exe. Will I get relief in this matter? Will they change their attitude? IS THERE ANY SCHEME TO CHANGE DTH SERVICE PROVIDER LIKE IN MOBILE SERVICES? Please give me informations.

Smart Card - [protected]

I bought sundirect DTH for Rs 2000 in Mumbai. Then I shifted from Mumbai to Delhi. My sundirect dish was re-installed on 5th Aug 2011. I paid Rs 450 for it. Then i recharged my account for Rs 250. Since 7th Aug, i have not been getting any channels, due to NO SIGNAL issue. I have put my complaints to below people till now: I wont mention complete mobile numbers of sun direct engineers.

[protected] Customer Care
[protected] Gaurav
[protected] Sunil
[protected] Sunil
[protected] Srinivas
[protected],[protected],[protected],[protected] NODAL OFFICER - Mr Girish

I have been complaining since 2 weeks now. I know even this complaint will be going as waste, but still after spending Rs 2700, I am putting out my frustation by this email.

Please forward this to Appellate Authority if there is any as NODAL OFFICER do not pick up calls.

Thanks
Abhishek Mittal
C-3/29, phase 2, Ashok Vihar, Delhi - 110052
Mob: [protected]

We were fine with the local Cable connections. Because of the advertisements of sun direct we were thought we could try it out. But never ever seen a worst service of this sort. By mid of July 2011, it stopped working and till date the customer service tell us a recorded system alike..."Your problems had been adviced to our technical team, they will sort it out"...My god ! where is the technical team? What are the below numbers which they gave?[protected] / 24620264. You can reach a xerox shop or a provision shop in this number..But You know they are the one who they said as the TECHNICAL TEAM NUMBERS.Kottivakkam[protected], a corporate office...One person picks up a call says its Sun Direct and will not wait for your words and just say sorry, sorry and ask you to call on mon if it is saturday(I called this day 20.08.11) and you can hear few of them giggling in between. Why are they for?Enjoying the pain of others..........End of the day.......Our money had gone waste ...Card no: [protected]

i give the rationcard for get sun dth connection. my card is transfer from kanniyakumari.now i live in namakkal. the dealer send the old address to the sun dth office. the customer care person call me and said your id is not correct so you give your current address to your dealer. but the dealer said we cant able to solve this. you give to sun dth office. how i solve this problem

RESPECTED SIR/MADAM,

I MR.RAJNISH SURYAKANT LASURVE STAYING IN MULUND- MUMBAI WANTS TO COMPLAINT YOU ABOUT MY DISH TV SERVICES [SUNDIRECT DTH] .

I HAVE MADE RECHARGE OF RS.200/- THROUGH SUNDIRECT OFFICIAL WEBSITE- WWW.SUNDIRECT.COM . SINCE I HAVE MADE RECHARGE THROUGH NET BANKING SERVICE FROM MY BANK E.I BANK OF INDIA THE AMOUNT HAVE BEEN DEBITED FROM MY ACCOUNT AND NOT YET BEEN CREDITED TO MY DISH TV ACCOUNT. I HAVE MADE COMPLAINT OF IT TO CUSTOMER CARE BUT THEY ALWAYS ASK FOR WAITING 24 HOUR, AFTER THOSE HOURS THEY AGAIN DO SAME AND WE ARE UNABLE TO WATCH TV CHANNELS.

IT IS MY SINCERE REQUEST TO YOU TO PLEASE TAKE ACTION AGAINST IT.
THANKING YOU,
YOUR FAITHFUL,
RAJNISH

My SUN DIRECT DTH Card Number is [protected]R.Sun direct DTH is registred from R.A.pandey.
We uploaded 1 channel Star Cricket on Friday They have Charge us Rs 40.We uploaded Mega Shine pack also for Rs 1600 for 1 Year all channel we can see but only Star Cricket is showing Error E 16-4 service is currently scrambled from Friday we are calling at Sun direct Call Centre but they are telling on your setbox for 2 Hours it will be start but from friday we are not seen channel.

Smart card no: [protected]

I have taken a DTH connection from SUN Direct on the 30/07/2011 through RR distributors, Bangalore. The technician installed the connection by 19:30 IST. However, I am unable to view a single channel as it throws up an error “E16-4 Service is currently scrambled” . I have made 19 phone calls to the customer care and 5 calls to the distributor.

Thrice I was advised by the customer care rep that they have done a refresh and I need to wait 2 hours. I did as instructed but it hasn't worked. The customer care reps hung up on me 6 times.

At 10:30 IST on 31/07/2011 Pavithra(CSR) informed that she has placed a request for hard refresh, the client service team will perform this and wanted me to wait for 6 hours. I waited for 6 hours in vain as nothing happened after that. I spoke to another rep at 16:15 and he wanted me to wait for another 4 hours.

I called customer care at 21:10 and was speaking to representative, he spoke for 10 mins and later did not speak or neither did he disconnect. I had to disconnect the line at last as there was no response.

The last call I made at 21:30 IST on 31/07/011 and spoke to three different people Nagaraj, Umesh and Arjun. Arjun from the technical team walked me through a few troubleshooting step but it did not work, later he did a refresh and wanted me to wait for 1 hour but nothing has worked.

I have spoken to the distributor and requested to send a technician, I was promised that the technician will be sent but no one has come.

I have paid Rs1640/- for the connection with a subscription for 6 months, Rs 125/- towards add on channels subscription. Rs 250 for installation charges. I haven’t received any value for the money that I have people. Its time for people to understand the pain of earning money. I have to be awake for three nights to earning this money.

I really regret for choosing SUN Direct DTH connection.

The service provided is exactly the opposite of the punch line of “Ton tona ton” used in the advertisement.

From,
Linesh N.K.
Kurchermala Estate,
Pozhuthana
Wayanad,
673575.
PH: [protected].

Dear Sir,

My Smart Card No..[protected]
Error Code E 48-32 No signal
I had purchased sun dth before last two months and technicians not
completed fittings of antina properly. They had just installed the
antina in a wood reaper using two bolt and nuts and they had collected
Rs.250/- as installation charges.

Presently due wind and rain I am unable to watch the TV, due to the
poor installation. Antina is shaking .This was informed to the local
dealer at Kalpetta, and again he is asking Rs.200/- for re
installation.

This was badly affect the reputation of your firm. Kindly arrange to
send your service personnel to rectify the defects.


Thanking you,

Yours faithfully,


Linesh.
Qu

I am sun DTH customer with smart card number [protected]. Since yesterday E50-32 error message is coming over TV screen after getting whole screen blank . I contacted Sun DTH customer care[protected] and got the complaint number 1-[protected] and it has been said that technical person will contact you and problem will be resolved within 24 hours. On[protected] when no body has contacted me i again called the customer care and got surprised after hearing the sentence that " YOUR COMPLAINT HAS BEEN CLOSED". Without contacting me or without taking feedback from me complaint got closed. now they have given me another complaint number 1-[protected] and i will have to wait again for 24 hours. Simply no care of customers..Feeling very disappointed with the irresponsible behaviour of SUN DTH. Kindly do the needful as its not the way to provide the service.

cable connection Rs.100 kodathalae freeya evalao channel vidranga..neeanga tha channelku paisa vasool pandra ore oru company sundirect matumthan.....ippadi ellam vasool panna antha family vaithu erichal summa vidathu ....



IsaiAruvi,,JayaMax channel and evalao freeya tamil channel vidranga...athu matuma HBO,,SonyPix anytime free channel tharanga aana neeanga mattum aaniyathku paisa vassool pandra t....u company vera yarume ella.......


aana unga company vida matha dish company karan evvlo better ippa than puriyuthu...appave songa idhu Mokkka Brandnu nangathan keekaala..



vidrathu nalla chaneel onume illa athuku evalo paisa va.....................

Hi,

I am customer of Sun Direct services since last 3 years with SCN#[protected]. I recharged my connection with one year subscription in March 2011 with Hindi Shine Pack. Since then I am not able to get all the basic channels. Only channels which I am able to view are Sony Entertainment, Discovery, SAB & Aaaj Tak. I have logged 3 complains with customer care but the issue remain un resolved.
I request you to look into the issue as soon as possible since it is been 3 months since I am not able to enjoy Sun Direct Services.
The message which is displayed when turning on other channels in the pack is
E16-4 Service is curently scrambled.

--
Regards,
Tarun B Agrawal

Dear Sir / Madam

We have Sun Direct Set up Box, whose reference number is Smart card "[protected]", Customer Name "K R Krishnan" . We recharged our account by Rs.800 on 10th June 2011 and by calling the customer care on[protected] we asked to activate our account with the existing package (Basic Shine Hindi) for 6 months. But the customer care executive activated the South package and hence we were not able to view all the channels we enjoyed before. We immediately reported the problem on the same day reporting. Initially we were informed, to get back to the previous package all the amount we paid for recharge would be lapsed and we would have to pay again for starting the old package or be happy with existing package and pay extra to have the other channels. Later, the customer care officials replied that the complaint has been forwarded to the superior, and our problem will be solved within 48 hrs. We waited for more than 48 hrs, no change was made, we called again customer care on 12th June 2011, Complaint #[protected] we were told problem will be fixed within 24hrs. No one reported to fix problem , we had given several calls one after the other, but look like the customer care team complaint # 1-[protected] followed with another complaint # 1-[protected]. thereafter we have been calling almost everyday. always they give timeline and a new complaint number and assure us that problem will get solved within 11 hrs or 24 hrs or 48 hrs. On 23rd June, we were given the # [protected] of a distributor Mr. Arun, he asked us to message the complaint and we messaged thrice, but there was no response from his side as well.

When we ask the customer care executives to give their senior manager # so that we can speak and get to know where is the problem , they will reply back saying like no one is there, seniors are busy , we are not supposed to give any details. Sometime they ask us to hold for sometime by saying that they are transferring to their seniors, after keeping on hold they silently disconnect the line. When we try again calling at the same number, someone else would speak and say that I don't know with who spoke earlier and we have to repeat whole story and we will listen the same repeated message that "we noted your problem and will get it sorted within 24hrs". This I think is very serious issue as they are delibertely cheating the customer by not taking the problem seriously, then what is the use of customer care when they are not able to solve the customer problems. Instead these people give us false impression of solving the problem. In reality they just take the complain and go off. Also we have sent 3 mails to the Nodal Officer as well.

We need your help to fix it back to my old package as it is for 6 months and also fix these call centre peoples who make mockery of customer care cell. Instead taking note of the problem and escalating internally to get it resolved they just repeate the same message to customer, leaving them more frustrated and iriitated everytime the customer calls in. We feel they are making fun of customer. If Sun direct customer care team is not able to fix the problem let then reimburse the amount we spent on buying and installing their unit.Or else there should be committed to their after sales and should be committed on resolving the customer complaints.

As a consumer we feel cheated by the Sun Direct Company and the customer care cell. We want justice to this. By complaining to this site, hope we can get justice. Appreciate your response on my given email id ( kr.[protected]@gmail.com )

Thanks
K. Ramakrishnan
[protected]

Date: 29th June' 11
Place: Mumbai

Dear Sir/Madam,

I have made an online transaction to recharge my Sun direct account (ID: [protected]) for Rs. 655 in times for 1 year subscription. The transaction reference no. is [protected].

Due sat-lite problem service not coming good for entire sun direct customers; then sun direct informed that you have to inform to customer care. Based on their information I was booked complaint on 11th Nov 2010 (C.No-1-[protected]), then was calling frequently and asking service. I was not getting any information. I was asking for call back from for answer, and complaint numbers are 1-[protected] (3rd Dec 2010), 1-[protected] (7th Dec 2010),[protected], 1-[protected], 1-[protected] (23rd Jun2011) & 1-[protected] (27th Jun 2011). There is no response from sun direct. Then I went to sun direct dealt and told the problem and they did re-a lineament on 22nd Mar 2011, due to no service for 4month I was called for validity extension (C.No:1-[protected], dt 23.03.2011). as per one year recharge my service was stopped on 27th Jun 2011. I am calling to sun direct customer care there is no response, they are telling validity will be extended.

I was sent a mail also to their contact email, no response for that also.

Please help me how proceed further.


Regards,

Vinaykumar.M

Hi,

I planned to take a new connection of Sun Direct DTH. For that I called up to the customer care no of sun direct([protected]) and given my details . The customer care executive told me that they are giving this request to their concern department and they will call me with in 24 Hrs. After 24 Hrs I have not received any call and I again called up and inform them .and the again took my details and told me the same 24hrs story. I have again wait for that . Actually this has happened three times .. But still i have not received any updates on it. I am really frustared for the SUN DIRECT CUSTOMER CARE SERVICE.
IF THEY ARE NOT SUPPORTING FOR A NEW CONNECTION,THEN HOW WILL THEY SUPPORT FOR SOME DTH RELATED TECHNICAL ISSUE. so I am going to choose some other DTH connection.

Dear sir

we are your customar from last 9 months.in this gape a lot of problams shows in DTH connection on complaining sumtimes enngenier came and resolve it.But it has become a habit and shows your bad act of service.almost every month sum teknical or signal uselly come in connection.frm last 2 months on complaining yor teknician resolves it take charges of 150 rupees.but from last 10 days custmor care does nt give response or no lineman came after a number of compaints.bt if your service chagred 150 in every month and bad signal is always shown thn what is our benifit in this..
so uninstall our service and pay back our saved deposit.by which we can contect any other DTH company.

name-Umesh jindal
custmoa id-[protected]R
phone no-[protected]
adress-3f 216 sec.3 madavpuram meerut.

I made a recharge through the site 'Rechargeitnow.com' for my sun direct connection. The recharge was done on 6th Jun 2011 and the same has not been credited to my sun direct account till date, whereas the amoutn has been debited instanlty from the SBI account and also the site is showing the status 'recharge processed'. On the next day[protected] evening, I contacted the customer care and the person sitting over there assured me that it will get recharged within 24 hrs. And on the second day[protected] evening, again after talking to them for four to five times in an hour or less, they asked the transaction details and registered a complaint giving me a complaint refernce no starting like '[protected]' and assured me the problem will be solved soon either by getting the sun direct recharged or creditting back the money into my SBI account.Even at that point of time , nobody over there was able to give a clear idea regarding the failed recharge.On the third day[protected], despite of calling many times where each customer care executive gives a different feedback regarding the unsuccessful recharge and skipping off thereselves, no sign of recharge or revertion of amount into account.Again, I called them today with almost little hope and the first caller informed me like the amount has been vreditted back to my SBI account, which was not done. On second call, the person over there had no idea about my previous complaint or problems and he again registered a complaint quoting refernce '1-[protected]'.I lost all hope in them. For this single recharge of Rs.200/-, I almost spend around Rs.50/- or more for calling the customer care.

This is not a single case. Even my previous recharge which was made through paper recharge coupon, I had to phone them for almost one week to get it done.

Details of recharge:-
SBI Ref No:- "18453658IG53543702 TRANSFER TO [protected] STATE BANK OF INDIA"
Medium of Recharge:- " www.rechargeitnow.com" as recommended in SUN Direct Home Page
Date of Recharge:- "[protected]"
SUN DIRECT SMART CARD NO :- [protected]

Dear Sir/ Madam,
I would like to bring your kind notice that, 1st May 2011 I have purchased Rs.300 currency using axis online banking but amount debited in my account not credited to sun direct account. I request bank in this regard, lated they send details of the transaction also they told this amount transfer to sundirect. Again I complint to sundirect custmer care they told that with in 24 hours problme will solved . I wait up to 48 housrs but no use. Againn I call customer care again they taken 24 hours same proces is repeted more than 20 times. In between I complint to Karnataka nodel office. They asked scanned copy of bank letter I send through online also couriar. But no use till today.amount not credited my account. One more problem I faced with sun direct, Earliar I am in Bidar that time I have purchased sundirect, Now I am shifted to bangalore I am asking change my address last one year they did not change till today. I hope your organsiation can solve my problem.
Thanks and regards
Nandakishore