Sun Direct Complaints & Reviews

Sun Direct DTH service have made a fool of its customers for the last 40 days and I am a victim of the same. Now I feel cheated, fooled, betrayed and fed up with the people. Customer service exe, must have verified my details and given me the complaint nos at least 10 times during this period. Also given the assurances every time I have called up. How can any human being tolerate such indecent attitude.
I must confess and I am fed up, I must advice the promoters to shut this stupid ways. How can an organisation have no contact at higher level other than stereo type answering call centre.
Better behave and show some decency.

customer : Geo Mathew
card no.[protected]

It is official now. Kalanithi maran is right now in homa like his father was in homa for more than a year and passed away which brought happy to all Indian industrial giants.

Kalanithi maran's keeps wife product sundirect has made a huge failure he has became begger. People might have seen him near kathibara junction when he was begging. Yesterday he suddently fell ill and his keep soppana sundary brought him to hospital. But doctor said that he has gone to homa. Thats why we are seeing all these sundirect compliants are in pending.

Sun DTH Connection - No Proper Response - No Service - Very Very Very Poor - Very Shame for take the SUN DTH Connection. Please Take Action to them. Cheating the Customer. No Customer Service. Only Money Mind Persons - Very Poor Service. Take immediate action and save the people from them. Please cancel the licence. Refund the money to customer with Penalty upto 1,00,000/-

We are trying for the past 1 month for providing the channels Kalaignar,Sun music,STARVIJAY, etc., Still the complaint is left unattended.

I am a user of sun direct for last two years. My smart card no is[protected]R. I am not getting all the channels paid for and the first complaint was made to SUN DIRECT EXECUTIVE on the 6th September, 2010 for dish re-alignment verbally over phone on their number 39407575 wherein their server was down and I could not get a complaint Number. Then onwards every time the answer is their technical staff will get in touch with us within 24 hours.

THREE months passed TALKING and TAKING complaint numbers from SUN DTH executives and following are some of the Names of the Executives and the Complaint Numbers given to me:

Mounika – Server Down hence complaint number is not given,
Esther – complaint No.[protected],
Pradip kumar – complaint No.[protected],
Srikanth- Server Down,
Surrender –[protected] October 18th 12:20pm,
Anuradha – [protected],
Sravanthi – [protected],
Renuka – [protected],
Sangeetha-[protected],
Anil Kumar- [protected] (recharge order)
Sri Valli- server down,
Charan Raj- server down,
Lakshmi,
Kumar,
Nayeen,
Avinash- [protected],
Mujaid Hussain,
Anudeep,
Rama Krishna,
Venkat-–[protected] October 18th 12:20pm
Krishna-[protected]
Rakesh-hy[protected]
Shanthi- Agent
Pushpa raj- Team Leader
Shiva – Team Leader
Naresh-Team Leader
Mosin-Team Leader
Chitti raju-Team Leader
Prasad Reddy - Sr.Agent
Habeem-
Sainand
Shekar
SUSHMA 9-12-10
LAKSHMI 9-12-10

These Executives deny giving the Telephone numbers of their superiors or their Head Office / technical staff / distributors and every time a new customer support executive will attend the call.

Please let me know why I should get a poor service for what I have paid for during the last four months.

I think many people are facing the same problem.

I request the authorities concerned for Consumer Complaints and take this issue very seriously for not fooling the public by giving false promises like saying 24 hrs time and not attending even after 3 months.

Thanks
Siva Kumar
[protected]

I am very old customer of sundirect , but from last two months I am unable to watch many channels , and few channels are comming in Black & white and few channels are getting stuck from last two months , I have given a complaint in the month of September 2010 , they have told we will send the technician to your house for the re-allignment , but as of now no one come for the re-allignment , I have called around 50 to 60 calls and raised 24 complaints , every time they use to give the complaint number and say we will resolve your problem and we have forwared your complaint as a high priority and you will get a call from backend team by today, like this they are telling me from last 65 days and today is decenber 09th 2010 , till now I din't get a call or technician to my house, my smart card number is : [protected]. I don't know what to do now ? very very poor service , My advice is please don't PURCHASE Sundirect and don't be fools like us who are taken Sundirect DTH. Please go with other service providers like TATA SKY , BIG TV etc..

Regards
Chandra Reddy

We all have been cheated by sun direct without any service but only the monthly subscription being deducted for no service in the current set up we have. There was no reponse for almost 2 months on enabling us to change the dish direction but only subscription being charged.

Can authorities on the consumer complaint site take this to higher up in Sun network or help us get to the judiciary for the deficiency in service we are undergoing at present

Prabhu
[protected]

balance enquiry & login problems

I have taken DTH CONNECTION FROM SUN DIRECT DTH SERVICE 4months back by paying Rs.2600/- for 12 months subscription (for the south pack)

I never got the promised channels till now and when I asked them they said they are upgrading the system/setellite & you get all the promised channel within 15 days
Now I am getting only Channels from Sun network (like Sun TV, Gemini TV, Udaya TV) all remaining channels are not getting in my TV
I have complained several times since past past three months till now not a single person /technician come to look at the service

Finally I have called once again today[protected] the dealer who sold the DTH for me (Mr. Rajs Land ine No.[protected] they asked me to contact Mr Lokesh on mobile No.[protected], when I contacted Mr. Lokesh (the person who have installed the DTH for me) he gave another mobile no. by saying that they have given sector wise service distribution and asked me to contact Surya Distributes on [protected], but this no. I am trying to contact there is no response
I have been trying to call all these given nos several none of them are picking my call
In the beginning they promise so many things before buying the DTH Connection but after installation nobody turns back inspite of several complaints
Now I have no other way but switching off my LCD TV

I would like to fight against SUN Direct in the court of Law for Cheating the customer & not giving any kind of service, How ever this is my 1st step against SUN Direct
I will try to Sue them in the Court of Law
as I am completely tried to get them on the phone but it is useless
SUN DIRECT DTH IS USE LESS, PATHETIC SERVICE

Dear Respected Authority,

Kindly help in solving my case, where Sun DTH is neither giving support on the ticket logged or refunding the amount.

First complaint given in the month of Oct'2010, where call number is not given.

SIM # : ([protected] R)
Escalation - Ticket no. ([protected]). Logged last month-2nd time.

Regards,
Babu
[protected]

My Smart Card No: [protected] Cell No: [protected]. REMINDER-10

No service for last 60 days but there are taking money from acccount
I am a customer of SUN DIRECT DTH. I am not getting any channels for last 70 days.Continuously calling the customer service they are keep on saying the same "We will resolve in 24 hours"..

My recent complaint Nos are follows:
1. SUN-26707
2. 1-[protected]
3. 1-[protected]
4. 1-[protected]
Please do not recharge for 6month or One Year. The customer care service is very bad. SUN DTH cheating the Public. Please refund the Money in the account and deposit and take back your Dish and Set Top Box .

respected sir,
i had a sun direct dth connection with an address of eluru town of west godavari district of andhrapradesh.Here the sun tv didn't have ditributor for attending complaints.eluru is a west godavari district head quarters in andhrapradesh. 3 months back sun tv started upgradation of their dth services,gradually they stopped one channel by one. nobody was attended for up grading their service. i complainted many times to their help line number,given mail to their nodal offfcer.but nobody was responded for the last 2 months. so i request you to take necessary action against sun tv and save cutomer rights.
yours sincerely
srinivas.k
cell no [protected]
[protected]@gmail.com

Dear SIR,

I am really DISAPPOINTED with the services of Sun-direct.

I requested them to send the technician for reallignment of dish. I am calling customer care from 11:00 AM today and they were not able to give me the correct information. I asked customer care executive( named Sachin, LAKSHIT, Ashish and Maarlin) all were telling that there is tecnical issue which will be rectified in 15 min. but I called continuaously from 12 Noon to 06:00 PM but technical issue was not rectified.

THIS is my kind request for right now please to ask them to provide good services otherwise I have to disconnect my services. I wasted around Rs 50 from morning calling Customer Service.

PLEASE TREAT THIS MATTER URGENT

My order no. is as below.

For activating adorned channel. : Order no. 1- [protected] (Asked to activate HBO and Star Movies. But not able to see Star Movies) Charges for StarMovies is already deducted. Refund my money for Star Movies.
For alignment : 1- [protected]

setup box is gon & we have approach distributor & told him we have complained that maatv is not coming & after 10 days tv9,zeetv also are not coming & after 5 days setup box as been stopped & now after giving to distributor after 11dayes he is telling water is gone inside so give 1000/- for new setup box or else give 500/-for 2nd hand setup-box or else 150/-for coryiour charges we will send to company & replace it can take 1month or 2months what ever may be. still now 2 months over i am not getting dishtv relay for this 2 months amount has been dieted from my smart card account there is 1 year guarantee i have Parcheesi-ed in April 2010 iam going to concumar-court where ever u go we will do like this only he is telling what to do now so i am complaining by online
my name is- akula.kishore
my sun tv is in my wife name-akula.maniyam
my sun smart card no is [protected]
my address is 32-6-9, ballembaddi, merakha street,
kvr swamy road , rajahmundry-533101
my cell no- [protected]

Hi,

Sub: Regarding Sundirect Satilite change effect

Sir,

Due to Sundirect Satilite Change I am not able to View subscribed channels. I already paid amount to view to my Telugu basic Package. But I am not able to view all channels.

Ex: If I choose TV9-Telugu it's showing satilite changed to new satilite to get this channel please call to customer care.

When I make a call to customer care they are telling that we received a bulk of complaints regarding satilit re-set so it's will take time to set your connection.

Plaese take a serious action against this. Why because we already paid money for channes.

If they suppose to change new satilite they should continue all the services in Old satilite once they complete all the existing customers then only they should go for new satilite run.

There were many channels removed from Basic Plan in Sundirect DTH I have made many times to the Sundirect toll free number but the issue not yet resolved, since 2 Months am not getting Many Basic package channels.. Since 2 months am making calls to the Sundirect Toll free number they are taking complaint that’s it but the issue not resolving Kindly Put a complaint on Sundirect DTH As I have lost many new things which needs to be seen..
Kindly put a complaint to resolve the issue.

Since for past one month, I requested and called your local Technician [Narsipatnam], Anakapalle Dealer M/s. Vani Distributers, as per your relay Phone No: [protected] and [protected] for several times "for realinment of my Sun Direct SIGHNALS". Till 28th., Nov. 2010, no body not registered my complaint and saying oraly in words, ''with in 48 Hours your Sighnals will be rsctified', but not yet till and not even ready to give the next higher authority Phone Nos. And lastly your call center [protected] Mr. Prathap Reddy, registered my complaint as [protected] / 28th., Nov. 2010 and assured me with in 48 hours, the problem will be solved but not done. Again on today morning [[protected]] I contacted your [protected] Mis. Radhika and she also assured me with in 48 hours, the problem will be solved', can I belive your Sun Direct Managers. It is unfotunate of the consumer but I hope at least this time weather it is yeild ?. I am very sorry. I was great beliver of Mr. Maaran.

Thanking you.
R.S. Visweswaran, Kanishka Residency, Second Floor, S - 8, Ramaraopeta, Narsipatnam - 531 116. VISAKHAPATNAM District.

NEVER EVER GO FOR SUN DIRECT, DONT THINK THAT IT IS FROM SOUTH AND THEY KNOW OUR TASTE, IT IS MERE WASTE. IT WILL SPOIL YOUR TIME/MONEY/HAPPINESS. WORST CUSTOMER CARE/SERVICE .FOR PAST TWO MONTHS I SUFFERED A LOT ,AFTER THEY MOVED TO A NEW SATALITE ,THERE IS NO SERVICE FOR MORE THAN TWO MONTHS,WE WAITED FOR THE TECHNICIAN TO COME,FOR THIS TWO MONTHS SUN DTH CHARGED 240 RS WITHOUT SHOWING THE CHANNALS.WHEN I CALLED THE CUSTOMERCARE THE EXECUTIVE TOLD ME THAT WITIN 48 HOURS TECHNICIAN WILL CONTACT U,AND IAM STILL WAITING FOR THE BLOODY TECHNICIAN....................................GO TO HELL SUN DIRECT

sundirect dth smart card# [protected].

My service has been cancelled since last two month. and still they are taking dailiy rent. inspite of setting up a case with the customer support, and calling them end number of times, so far no help is provided. The customer support is there to screw up the customers happiness.

smart card no. [protected]Saturday, November 27, 2010 3:25 PM
From: "deepak singh" <[protected]@yahoo.com>Add sender to ContactsTo: [protected]@sundirect.in


sir
i have contct to you on 39407575 and[protected] so many time
for allinment of my dish. but no response till date.

if my dish is not allien in next 4 days i will force to bring the metter consumer court.

deepak [protected]