Sun Direct Complaints & Reviews

Hi,
Am customer of sundirect dth
Customer Id: CR-4533789 Customer Since:[protected] Smartcard Number: [protected]

Sun Direct has moved to a new Satellite. When I switch on my TV, I am getting a message saying "We have moved to a new satellite. Hence your Dish needs to be retuned to the new satellite immediately. Service on this satellite will stop shortly. Our distributor/Dealer will do the Dish adjustment free of cost. To enjoy uninterrupted programs/Channels please contact your nearest dealer/distributor immediately."

It’s been more than two and half month passed. Day by day the no. of channels I am viewing is reducing but every month Sun direct charging for the total channels. Apparently Sun direct charging for the services which are not actually provided to me. I am very frequently calling Sun direct customer care and complaining them to provide the full services. So far five service request has been raised to restore the services for me on priority. As per the customer care people my request has been transferred to the Technical department 2 days back. But nothing happened.

Here I am loosing money in two ways.

1. I am paying for the services which I am not getting from Sun direct
2. I had to call Sun direct customer care very frequently to get the complete services.

As this is the problem with service provider (Sun direct) why should customer suffer with that? They should have engaged adequate staff to restore the services. Otherwise they should not charge for the services which they are unable to provide.

Since from last 3 month Sun direct mentally tortured me a lot. My family is also suffering a lot due to this. I have no patience to wait. I request you to kindly do the needful.

Below are my details for your reference:

Customer Id:
CR-4533789

Customer Since:
[protected]

Smartcard Number:
[protected]

Settop Box Number:
F[protected]


Thanks,
S.Thangavel | [protected]

Dear sir

I am using sun direct for last few years ,since last three months i cant acsess any chanals through my connection ,i made the complaint vary next day when i lost the channels ,i called there customer care more than 3 times per weak ,but untill now i dedent get any good responds from their side ,i dident make any delay for monthly payment ,mysmart card number [protected],and connection holder seema v.

I'm really very helpless person because i've chosen this connection. I've requested 4 times to your team to change my pack (within last 13 days) Complaint Numbers:(1) [protected] (2)[protected] (3)1-[protected] and everytime i found same answer: "sir apko dobara call nahi karna padega, 48 hrs me apki problem ka resolution ho jayega?"

I just want to know that HOW MANY '48 HOURS CYCLE' YOU PEOPLE WILL TAKE TO RESOLVE THIS ISSUE?

I'm Really very much upset and because of My job i don't find time to call your dealer to DISCONNECT THIS CONNECTION. but tomorrow is Saturday and I'll defiantly Put this Issue in MY AWHO/RWA Society with the Incident Report to NOT TO ENTER ANY SUN-DIRECT DEALER INTO SOCIETY AREA. because U Guyz are helpless in resolving issues, and Please tell me the procedure to take my remaining money back so that i can disconnect this system and take any other working connection.
And it's my promise that same incident report will go to RTI.

Thanks A Lot for Such a Beautiful Long Time Taking No Resolution Service!

I am really DISAPPOINTED with the services of Sun-direct.

I requested them to change pakage. I am calling customer care from 3.14 pm dt of 2.2.2010 to today dt of 17.12.2010 and they were not able to give me the correct information. I asked customer care executive all were telling that there is tecnical issue which will be rectified in 15 min to 24 ours. but I called continuaously. but technical issue was not rectified.

THIS is my kind request for right now please to ask them to provide good services otherwise I have to disconnect my services. I wasted around Rs150 from all calling Customer Service.

PLEASE TREAT THIS MATTER URGENT

My smart card no. [protected]

For activating (Asked to activate value plus pack. But not able to see that) Charges for value plus pack is already deducted. Refund my money for value plus pack.
From : Daxesh V Bhatiya
B.122, Mahanagar, Dabhoi Road, Pratapnagar, Vadodara, Gujarat. India

we have not been getting 90% of the regular channels since 40 days now. every one or two days a channel is blocked ..... problem happens to be with the Sun Direct who changed their satellite and the distributors must tune the frequency of the dish and adjust it to the new satellite. we have made many calls to the customer care sun direct here in Hyderabad who just take down the complaint and assure that problem will be rectified in a day but it doesn't happen .

distributor is Tirupathi enterprises ,Balkampet road, near choupal fresh, hyderabad

we are complaining since 40 days and they have not turned up yet.

Sun Direct changed the satellite view, but the dish view is not changed to customers for past two months, they can view only Sun TV not other channels. customer support is not replying proper answar after made th complaint two months before.

I.m S.K basha, a customer of Sun Direct stayin at MintoRoad New Delhi,..
I have been givin complaints for reallingnment of my dish for N numner of times...my compailnt nos.. are DS 359312/11, DL 357420/11,DL 303011/12....etc.but till date no one has approched for attendin the same nor called back for confermation..The service has become so worst that no channel could be viewed resultin in no other choice but to change to local cable connection or other DTH service .Im not the only in this area,.Hence I humbly request the athourities to look into it and attend to it at the earliest.
.....looki forward for a quick response ...
BASHA..my ph no. is [protected]

Since last couple of months Sun Direct DTH is not working at all, Even after calling the customer care people till now no body had responded , whenever i called them their response is to start collecting history of me then finally says in 24 hrs we will be rectifying the problem. But till now no body has come to fix it.

Customer care people say they have less technicians so it might take some time. How can a company run with lesst technicians , I strongly suggest them to shutdown their company and stop cheating people.


I STRONGLY SUGGEST EVERY BODY TO NOT TO GO TO SUNDIRECT DTH CONNECTION EVEN BY MISTAKE AND DO NOT BECOME A PREY FOR THEM

Hi,

I am a SUN DTH consumer. SUN DTH has been moved to some other satellite due to that almost all channels are not available and in the same regards comapany has issued free service for DISK re-alignment. I have logged multiple complaints for the same.I called customer care, nearest dealer and even AP Nodal office, i sent couple of mails also inever get any response from anybody
More than 2 months have been passed but there is no actions from SUN DTH. finally i made it from some private technician he charged Rs200/- me for it and i missed all channels though i paid for them in that period i wanted to get back all these(money + 2 months subscription)

We need your favour to get it resolved.
My Smart Card Number is [protected]


here is the mail list i have sent to

Hareesh KuchipudiHow may times i need to call you ? why you people are dropping the call ? I a...
Nov 30

Reply |Hareesh Kuchipudi to customercare, nodalap
show details Dec 6 (10 days ago)


please take care of this (AP Nodal)

I called to[protected] and booked couple of complaints too.

please reply me. I didn`t get any reply from AP Nodal till now.


Thanks and Regards,
Hareesh.K



[protected] Forwarded message[protected]
From: Hareesh Kuchipudi <[protected]@prokarmasoftech.com>

- Hide quoted text -
Date: Tue, Nov 30, 2010 at 12:45 AM
Subject: Did any body monitoring this mai id, or it is a fake one like your promises and service
To: [protected]@sundirect.in




How may times i need to call you ?

why you people are dropping the call ? I am talking to you right ?
I am pying for the phone call, its not you, You are just testing my patience


anyway I will come to your office in couple of days

for your info

I talked to your customer care executive "Sundirect will extend subscription for the period for which i didn`t get any channel"

I have done the receiver re-alignment with help of some private technician (Non Sundirect) he charged me Rs.200/- for that and you have to pay the same amount back to me either in terms of subscription extension or cash

Its of high important



did any body monitoring this mai id, or even it is a fake one like your promises and service


Thanks and Regards,
Hareesh.K


On Thu, Nov 25, 2010 at 7:52 AM, Hareesh Kuchipudi <[protected]@prokarmasoftech.com> wrote:


please acknowledge this mail,


Thanks and Regards,
Hareesh.K




[protected] Forwarded message[protected]
From: Hareesh Kuchipudi <[protected]@prokarmasoftech.com>
Date: Thu, Nov 25, 2010 at 12:07 AM
Subject: Plz Call me back Urgent --- on [protected]
To: [protected]@sundirect.in




Hi,
I was trying toach you on Phone:[protected]Not working)
Fax:[protected]No body answering)

not able to catch you, please call me back

I am a sundirect subscriber (Smartcard : [protected]), call many time to customer care to send some technician to re align my receiver, I am hearing same reply (We will align your receive in 24 Hours), I am getting same suggestion form Nov 6th , even i booked a couple of complaints tooo
I am not getting even a single channel (except DD)

I called Bhadrachalam Distributors(near by) too, they were also saying same thing (for sure we will aign that today) but the task was not yet finished till now


can you please follow it up as early as possible

Since a month alomost, i am not able to see any of the channels,


Please call me back on : [protected]


Thanks and Regards,
Hareesh.K


Thanks & Regards,
Hareesh K

Hi,

I am a SUN DTH consumer. SUN DTH has been moved to some other satellite due to that almost all channels are not available and in the same regards comapany has issued free service for DISK re-alignment. I have logged multiple complaints[protected], [protected], [protected]) for the same.
Each time I am getting same response and this problem still not solved. More than 2 months have been passed but there is no actions from SUN DTH.


We need your favour to get it resolved.
My Smart Card Number is[protected].

Thanks & Regards,
Abhishek

We are already fed up with sun direct DTH connection and nobody is taking any action against this service. We have made complaint to India broad band forum also. Unfortunately they have taken action against me (a poor customer) because of multiple complaint against Sun direct. They don't have the spunk to take action against Sun direct DTH system. It means the broad forum themselves are controlled by Sun direct people. Can anybody help me to find out a solution to take some action against this sun direct DTH people

Dear Sir,

I have compalined to sun direct, because of not received any single channel for the past 2 months. I gave the complaints many times to them, but till now they are not rectify the defect, even till now not visited my house to rectify it. We have subscribed for next 1 year pack. It was already wasted 2 months without seeing any channels. Please do the necessary action to them to rectify my complaints. I have given my complaint details for your reference.

SUN Direct SMART CARD No.[protected]R
Complain number : 1-[protected].

Regards
Ramesh

Date:-14/12/2010

Dear sir,
I, My self kailash chandra swain R/O J-3,Ist Floor,Mukhram garden,Tilak nagar,new Delhi-18.

I purchased a Sun Direct DTH Service from One year back.My smart card no:-[protected]
I am facing lot of problems from six months that i am unable to watch the channels even i paid for these channels. i called so many times but sun tv customer care people saying thaat we moved to new satelite. so the problems will come.


Before two months back i called up customer care again they told us u have to recharge the amount so that your all channels can watch.After that i faced same problem earlier.

Again i called customer care talk to mr Amir. I lodged a complain no:-1-[protected] on dated 21/11/2010. They promised me to resolve my problem within 48 hrs.Till now problem is not solved.

so kindly do needful action againest this type of company those taking money from customer but they r not bother about the customer service.

Thank You

kailash ch. swain
J-3,Ist Floor,Mukhram garden
Tilak Nagar,new Delhi-18
M-[protected]

Hi,
It is really unfortunate that I have to write to about SUN direct like this but I am forced to do that. I have been complaining to the local service provider of SUN direct to get the dish antenna aligned to get the signals from the new satellite as day by day the channels are disappearing ....right now I am left with only few useless channels ...
Whenever I call the customer care of Sun Direct (I do not want to tell how many times, because it is embracing to me that I have to have a service from a service provider to whom I should make so many calls to get a response) every time they make the false promises that the alignment problem will be rectified and technicians will be sent to my residence within 48 hours till date no action has been initiated to rectify the problem. This is the worst ever customer support a service company can provide for a prepaid service.
Please do something to get this addressed ...your immediate attention to this request is highly appreciated as this is not only one case as my friends in this area also have the same complaint (I checked in internet I could see 100s of SUN DTH customers complaining the same)
My name is Sajeev Lohidakshan and my registered address with Sun direct is # 37 Riya Nilaya, Nissarga Colony, 9th cross, 10th Main Horamavu Road, Bangalore 560043 and the SUN direct smart card number is [protected]

Hello Sir,

I VengalRao, smart card number:[protected] R. We have raised many complaints previously but there is no response from your side. Please Kindly check that signal work properly as early as possible. The following are our previous complaints:
2HY 3037324/11
HY 30182 13
Sun 101082

Hi,

I am Manohar, i have been using last one and half year Sundirect, last 6 months i have been facing lot of problems with this service, there is no proper response from the customer representative, just they will give some suggestions whatever they feel, it wont give any resolution and time and phone bills waste, Its No 1 Worst Servcie in India, i may be not knowking other service provider, but as per my experinece its worst...

The channels went off the air since 01/JUL/2010 and i have registered many complaints in this regard. The latest one [protected] .The bangalore customer care seems to always busy and they said they will attend it max 3 days.I have been following up with the customer care for the last 4 Months .The sun direct person is yet to visit and rectify it. My connection is valid till Mar-2011 and they have deprived me of watching the channels i have purchased.
Is there any way to get my money back ?

Pls don’t take SUN Direct DTH if you are looking for a new connection .They are high tech thieves

Ashok

i have given 152 complaints on there no. [protected]/[protected] each call cost me around rs.5/-
as per the company policy i should get 130 channels but i m only getting 16-20 chennels from last two months inspide of giving so many complaint there is not taking any action
and giving time by time around 48 hour so in this case what should i do ?


sundirect consumer no. [protected]

guljinder singh
k 1 extn 37 mohan garden
uttam nagar
new delhi 110059
[protected]
[protected]@yahoo.in

i got sundirect connection about 2 years, from last three months my channels are disappearing one by one, at present total dish is gone, displaying 'no channels' (because of their satellite change) . i complained to customer care nearly more than 10 times(by call and mail ) in last 3 months, no person came to rectify the problem till now.totally i lost 3months rental (330) and service distrubance.please help me.
My Connection Details:

Smart card number : [protected]R
Name :D. Siva Kumar Reddy
Village : Lingareddypalli vi,Gudur, Nellore Dt,AP.
Distributor : S.V.S Distributor , GUDUR.
(Seller / purchased from)

My Smartcard No - [protected], I have given complaint on 2nd December for dish alingment as sundirect is providing free of cost as per their advertisement. After 10 Days i called up again on 10th December to know the status of the complaint and the executive has told me it may take some more days and anyhow i am forwarding this request once again to technical department. by evening all my exisiting channels which are working also vanished today i called customer care again to know the reason to my surprise the executive says because i am calling daily the previous complaints are closed and new complaints are generated due to which it will treated as fresh complaint. I donot know how they are closing the tickets with out reason and even they do not have any ETA for our complaints and even they have no information with Customer care executives. I came to know that who ever is intrested to pay Rs.200 as service charge technicians will attend them first.