Sun Direct Complaints & Reviews

Even Nodal Officer is also not resolving my issue.

Dear Sir/Madam,



My Name is Satish and availing service of SUN DIRECT DTH from last three years on address : - Village Bhairapur, Post: Rataul, Dist: Baghpat, P-201101, landmark : Near Primary School. On 10.12.2010 i did the recharge of monthly channel pack of Rs.133.


Also contacted your customer care - but no resolution had been provided yet, as per customer care - some technical executive will visit my place to rectify my problem but no one turned up.


Rather than this - i m getting charged for every day although i m not getting services from SUN Direct DTH Service.


Request you to kindly look into the matter or request you to kindly provide the higher management detail so that my issue get resolved ASAP.


Since 10.12.2010 to till date i.e:23.12.2010 i m on same problem.


They are below mention details my side:



1. Smart Card Id: [protected]

2. Recharge amount is Rs. 133 on dated 10-12-10


And complain Id is:

1. Sun 73153

2. 1# [protected]

3. DL 3555 20/12

4. DL 3593 18/12

5. DL 3516 20/12

6. DL 3562 22/12



So Please do the needful.

Best Regards,
Satish kumar sharma
Executive MIS IT
E-Mail - satish.[protected]@icdloni.com
personal [protected]@hotmail.com
Mob:-[protected]
www.icdloni.com

I have a SUN Direct DTH. My smart card No is [protected]. For past one month, we are not able to watch any channel from this service. We have already made complaints with Sun Customer Service Centre in Delhi. We are not satisfied with Delhi customer Service. MD of Sun Direct DTH is requested to look into the matter and try to settle the case as early as possible.
I hope by registering this complaints on online will do better service.

Thanks

Ananda Raju C

Hello Friends all over India.

Below is the procedure to file a case in the consumer court for not getting the service from Sun Direct:

1. Send a formal complaint to their Helpdesk from their website if not already done. You won't get a receipt from their site neither a ticket number.
2. To overcome the above situation, please send the same complaint to their email address from your email so that you have the mail in your Sent Items folder as a proof of sending the mail to them. Print this mail to them.
3. Keep your original Invoice of Sun Direct Ready along with some photocopy.
4. Wait for a considerable amount of time (say 2 weeks), if you are not heard from the Sun Direct. Keep all their responses safe, if you receive them. (Sometimes they will give you some vague replies telling that it will take 2-3 days, etc....) Print them and put along with the above complaint's mail (Step 2).
5. Take all your documents along with you and file a case with a written application on a plain paper about your problem.
6. A notice will be served to Sun Direct and they will be given a chance to put their facts forward.
7. After hearing both the sides, THE CASE WILL BE DECIDED IN YOUR FAVOR, because they have not honored their committment of service to the customer.

Hope the above steps would be of some help to someone looking out for some help.

Cheers.

sir,
I am a customer of sun direct since last one and half year.But since last 2 month i am facing problem in viewing channel. later on i came to know that this is due to satellite change.more detail about me are as following :-

Name :- Tejendra Jain
Mob. :- [protected]
Smartcard No. :[protected]R
Address :- Plot no. 2, Basant colony,
Behind of Akashwani,Bajaria,
Sawai Madhopur,
Rajasthan.

As i have told you that i have been facing problem in viewing all channel.Now condition is that not even a single dish channel is catching. It's been about 1 month when I complained first on customer care.Later on i also complained more then 5 time but no response is received yet even a single call from Sun direct.I have enough account balance about 200 rs but not getting proper use of that.Now i am very much frustrated due to this so i am writting you last time....now i want to solve my problem within 2 days......otherwise i will have to unsubscribe Sun direct connection and also claim for my account balance with my inconvenience also. I hope you have understood my problem and will have a look on it.
thank you

I am switching to Dish TV. Think they are the best. This Sun Direct is not a professional company. If any of Sun Direct Management is reading this. I would tell them you have to first train your customer care personnel. They are the worst. People wont mind paying money and getting it fixed, you might have charged 100rs or so and the local guys could have come and fix it. Definitely you are losing 1000's of Customer like me. I will ever turn back to your products.

Hi,

The broad cost of TV channels has been stoped due to tech issues in SuN direct 3 months before.

and we have been informed that the Tech people will come and do the dish alignment.

But even after so many compliants raised through Email & phone calls to customer Service there is no response from their end.

on Each call they informing it will take further 2 or 3 days.

But evern after 3 months its not resolved.

Smart Card No: [protected]

Regards,
J. Saravana Kumar

For sun direct dish realignment purpose nearby one month 20times complaint to customer care but no bodies given the solution, finally i removed dish and purchase other company dish, now working good customer care support also good, my personal advise please don’t purchase sun direct dish customer support and commitment are very Very worst.

I owned a Sun direct DTH service([protected]).
3months back i have relocated from hyderabad to pune,
i have requested sun customer care to relocate my dth connection, they have provided me a
complaint number[protected] , Since then i am following up for every 3days ,
every time they are giving new complaint number and they told that their technical will come with in 2days, but they are not resolving it till today.

I have emailed my complaint to maharastra nodal office thrice, [protected]@sundirect.in
i did not get reply to my.

i have recharged my smartcard for one year. kindly arrage my money back.

Kindly do the needful.

I have purchased ‘Sun Direct’ Dis-Antenna from your authorized distributor M/s. Harmonics, Nimtala Chawak, Midnapore, West Bengal 721101. through voucher no DC 2633 Smart Card No [protected], Dated 07/10/2009. Now, I am facing lot of inconveniences for receiving the channels due to shifting of Satellite directions from Company End. Local company agent visited home for setting the channels and he demand carrying cost of Rs. 50/-. When I refuse to give the money , he left from my residence without any setting. It is also mentioned here that the Company advertising on the TV channels that the setting of satellite channel free of cost. I also spoke through phone at Kolkata and Chennai Corporate office regarding this issue but Kolkata office said I have to must pay the charge otherwise I have to receive the channels. Your early action in this regard is highly appreciated please. A line in reply will be highly solicited.
Yours faithfully
M.C.Porel
Block No CM/IV/1.Unit-3
P.O.Kharagpur, Dist: Midnapore(W)
Mobile: [protected]

Hi,
It has been 25 days since I have complained SUN DIRECT reg the pathetic channel service. I am able to recieve very few channels ( and just 2 channel that I desire). The company is charging full amount for not providign the service. When complained reg the same they say the technicians shall come and fix the problem, but till date there is not service from their end.

I want the SUN Direct to refund my service charges that I am being levied for NOT watching the channels.

I hope some action shall be taken such fraudlent service providers, as there are many other people who are sufferign from their pathetic service.

Thanks,
Shrinivas. Ph: [protected].
SUN Direct Smart Card no: [protected]R
Dasappa Layout, Ramaurthy Nagar, Bangalore.

I availed sundirect DTH services in April 2010. Since last three months I am not able to get majority of the channels. November first week I lodged complaint and Sundirect informed me they will send their technician to realign the dish. Since after that regularly I am following up. Every time I got assurance that technicial will visit at the earliest. Since december 1st onwards I am not able to see any channels. Followed up with sundirect directly and through dealer. But till time nobody is turned up.

I am disturbed with regular follow up. My family is not able to watch TV channels.

I request forum to help me to get the total refund amount of Rs.1750/- plus last 2 months refilled amount Rs.320/- plus Rs.10000/- towards the compensation for mental agony caused to me.

yours faithfully.

Vinod Kumar Rayaroth
A205 Ram anant
Indralok Phase Iv

Bhayandar East,
Thane District
Mob. [protected]

sundirect card No.[protected]

Dear sir,

i hold sundirect connection from 13 march 2010

from september 2010 channels are missing one by one

from october 2010, no channels are vissible, showing 'no CH' on my setop box

i complained to sundirect through online complaint on november 2010 and december 2010
also throgh customer care call centre nearly 15 times by phone (call cost 8rs per call-100rs)

every time they told me that they will send service persons, till now nobody came for repair

i invested 2600rs for dish, now i cannot afford more for other dish service

my family didnt watch tv for last 1 month

plz take necessary action immediately


with regards,
RajeshGopalakrishnan
PH.No.[protected]/[protected]
Chanda nagar, Hyderabad
SMART CARD NO.R[protected]

This is Raj kumar,

my smart card no. is-[protected],
2 months before i repeatedly called sun dth customer care,for re allignment of receiver. they couldn't do it for me. then i made it by paying 200 rs, to a local technician.

today[protected],i recharged my ac. with 300rs,and asked them to add hindi channels, but they directly changed my basic package. this shows the inefficiency of the team.

I have been a customer of Sun Direct with Smart Card No. [protected] for the last two years. Recently, Sun Direct changed their satellite for which our DTH should be realigned. They said Sun Direct Officials will visit our house and align the dish if I register with Sun direct Head office, Somajiguda. I registered with the customer care office at least two dozen times since October, 2010 onwards. The Last complaint register Number H4 40343 is given to me. After registration and an assurance which they give us within 24 hours rectify the complaint. So far no person has tern up to my house.


B.RAMESH KUMAR
H.NO; 3-4-16/7/1,
SRINIVASAPURAM COLONY,
HYDERABAD -500 013
[protected]/[protected]/[protected]

I am a resident of Talakatpura, Bangalore. I have a minor dish adjustment and software updation problem that Sun direct is nor resolving for the past 60 days!!! i am highly unsatisfied.

I have called them 21 times.. every time customer care gives false promises but nothing happens.
This is the worst customer care i have ever faced.

I urge sun direct to resolve this issue.

Name: Sashi
Mob: [protected].

hlo sir,

Mene 12/112010 ko apna sun direct disk connection renuew karya tha. lekin Sun direct se hume channel activation service provide ni ki gye jabi me super mega back dalwaya tha jiski hume service 19/12/2010 tk ni provide ki gye. me sun direct me kai bar apni complaint kar chuka hu. sun direct wale kehte h hum apna engineering bhejege mgr abi tk koi engineer ni deja dya h. please ap meri complaint ki sunwai kare.

customer name : Mrs. Shakuntla
Sun Direct No. : [protected]

I have signed for a Sun Direct subscription on 17/3/2010 by paying a sum of Rs. 2,440. For about two months now most of the channels I subscribed for cannot be viewed. I have contacted thier call center for over a dozen times during the course of the last 2 months. Every time I am promised that a technician will come over within 24 hours and attend to my need. Unfortunately I did not receive even a call from any one from Sun Direct. My Sun Direct smart Card No. is [protected].
Mathew George

I am using the SUN DIRECT DTH connection for the past 2 years from August 2008. Smart card NO: " [protected] " . For the past three months. I am not able to view any of the channels. I have made many complaints to SUN DIRECT regarding DISH re alignment. Yet no technical support so far. For the past three months, we are fed up calling the Customer care people. Even they are not clear in providing a proper solution.

Dear sir,

My dish tv sun direct Smart Card No.- [protected] is not working since 9th December to till date, I am trying to complaine in custmore care 6th times From 9 th December but they are not showing any intrest to resolved my problem, when I call to custmore care they are saying will will be resolved my problem to sending their engginier with in 24 hours. but after 24 hours they are not calling me or my problem is same.I also talked 4-5 Sundirect Employee Per day 3-4 Times and they are saying they will come in my home within 4-5 Hours but no one come till now.I am giving you their name with Mobile Number as bellow.Please take the action against him because they are cheating with the custemer.So you are requested please help me to get resolved my problem. Other wise we will complain in consumer Court also.

The Name & Mobile Number of Sundirect Person is as bellow:

1. Mr. Mojid ( [protected] )
2. Mr. Sanjay Das ([protected])
3.Mr. Vijay ([protected] )
4. Ms Parvinder[protected]
5. Mr. ([protected])This person said that call to Mr. mojid [protected]. Only Delhi People will solve my problem because my home is on south Delhi border & faridabad Border.

Thanks & Regards,

Pradeep Singh ([protected])
Customer ID - CR - 3401154
Smart card No.- [protected]

Hi,
Am customer of sundirect dth
Customer Id: CR-4533789 Customer Since:[protected] Smartcard Number: [protected]

Sun Direct has moved to a new Satellite. When I switch on my TV, I am getting a message saying "We have moved to a new satellite. Hence your Dish needs to be retuned to the new satellite immediately. Service on this satellite will stop shortly. Our distributor/Dealer will do the Dish adjustment free of cost. To enjoy uninterrupted programs/Channels please contact your nearest dealer/distributor immediately."

It’s been more than two and half month passed. Day by day the no. of channels I am viewing is reducing but every month Sun direct charging for the total channels. Apparently Sun direct charging for the services which are not actually provided to me. I am very frequently calling Sun direct customer care and complaining them to provide the full services. So far five service request has been raised to restore the services for me on priority. As per the customer care people my request has been transferred to the Technical department 2 days back. But nothing happened.

Here I am loosing money in two ways.

1. I am paying for the services which I am not getting from Sun direct
2. I had to call Sun direct customer care very frequently to get the complete services.

As this is the problem with service provider (Sun direct) why should customer suffer with that? They should have engaged adequate staff to restore the services. Otherwise they should not charge for the services which they are unable to provide.

Since from last 3 month Sun direct mentally tortured me a lot. My family is also suffering a lot due to this. I have no patience to wait. I request you to kindly do the needful.

Below are my details for your reference:

Customer Id:
CR-4533789

Customer Since:
[protected]

Smartcard Number:
[protected]

Settop Box Number:
F[protected]


Thanks,
S.Thangavel | [protected]