Sun Direct Complaints & Reviews

Hi,

Sundirect is having a very very very very worst service. We took a sundirect connection in 2009. Till one month back we did not face any problems. But last month onwards actual problem started. We are not getting so many channels though we paid money for that channels. We called so many times to sundirect call center. Every time the people are telling that technician will come in 3-4 days like that. But nothing happened till now. we lost so much of money in calling the customer care. Dont buy sun direct. I will not recommend any of my friends to buy sundirect.
It is not a sundirect. It is a WORST Direct. Dont believe in fat guy's(who comes in worst direct add) words. He wont come and resolve ur problem.

Smart Card No. [protected]
S.Muthu
97/2, Central Revenue Quarters,
15th Main Road,
Anna Nagar, Chennai - 600 040
Mobile No.[protected]

Even after making repeated calls to Customer Care Number, Dish adjustment has not been done so far. So we are not getting Vijay TV, Raj TV, Sun Music, Kalaingar TV etc., The local distributor M/s.Ranga Agencies, Villivakkam, Chennai - 600 049. has not lifted landline as well as mobile phone.
It is requested Sun Direct DTH to kindly do the needful immediately.

I own a Sun direct DTH service. For the past two months i am stop loosing one or the other channels and now left with just few channels to name.

I have raised a complaint almost a month back, for retuning the receiver for the new satellite of sun direct DTH service. It has not been resolved till now and i have been loosing all channels one by one.
All my favourite channels vijay tv,kalaingar tv, sun music, raj tv and many other channels not able view,

So many times i have called to customer care team, backend team , team leaders but still not resolved.
To name few ( manjunath, Anita, vivekanantha and Bhimesh)

All the telephone calls, my time, money that spend for the monthly subscription is just waste.

I dont have any other option of getting out of your subscription.
Sure will never suggest any others to subscribe to sun direct.

Earlier you havent solved the below issue of the your dealer cheating the customer and now you yourself proved that you wont also do anything to the customer complaints.

I am Unable to see channels in tv 10-12 Days because sundirect dth do not given properly .

Sun direct no [protected]



I have a problem with your sun direct service. Last alignment after not coming channel properly, and show no signal contact with distributor then no response. Then log call in customer care date 18.11.2010 call no.1-[protected] after call log told me that 24 hours rectify your problem but no solution found me.

again call lock again provide me call no.1-[protected].




What should I do …………… wait or wait

Today 22.11.2010.

Chandra prakash gusaiwal

[protected]

56,ram raj pura rakdi

Sodala jaipur

I have a DTH connection and due to the tech. reason of the service provider most of the programs are vanished and not visible. There is always an adv. saying the " we have moved to new satellite and your dish need to be returned to the new satellite" Distributor of dealer will do this at free of cost.....While I contacted the customer service, theere is no response from them. I lodged teh compliant through their website, but still there is no response. Finally I wrote a letter to their HO, still no response. Overall the job is not done and the after sale service of Sunnetwork DTH is very very bad........

Dear Sir,

I am the customer of Sun Direct DTH since June 2008. Recently I had been facing problems with the signal reception and un-availability of channels.
I recently raised a complaint with the customer care dated: 22nd October 2010 - stating that am not able to view most of the channels, for which they told that they will be sending technicians in 3 days. I waited for the time period and called up the customer service several times in the following weeks and there is no proper response.
Even before 22nd October 2010 - I raised a complaint for which the customer care executive told that we have to contact the Distributor directly. My distributor was Quick Sky based out @ Annanagar. I approached Quick Sky and they replied stating that they don't undertake SUN DIRECT services anymore. I called up the customer executive and he gave a number to contact - [protected] - A.N.Narayanan. I rang up this person and he too denies providing services to SUN DIRECT. I updated this information to SUN Direct DTH and Still there is no response from the team and the channels are no more visible. Day by day there is reduction in the number of channels.
I tried to contact customer service again and they provided a contact number for the dealer by the name: Ranga Agencies - Annanagar - Contact Number: [protected]/[protected]. I was trying the contact number exhaustively and there is no response.

Could you please help to get justice on this issue as I have already paid 1400 for a year subscription.

Thanks,
Deva

hello,
This is suresh from chennai , i had a complaint of channel which yet to come in sundirect that is ten cricket most of the cricket live action cricket of india .this is too bad other dth have launch this channel why cant sun direct please look in to this work this early as possible for better prospects


thanks regards
suresh

i have sun dth service my smart card number is [protected] and since last month the company have been moved to a new satalite and i am not getting some channels which i have viewed regularly. in their advertaisment they were showing our techicians will come to you for re alignining the dish on nov 5th i have complaint to realign my dish (call center no.[protected]) complaint number 1/[protected] and they have not attended my COMPLAINT TILL TODAY they are charging for all channels including the unavilable channels

i reported to the local distributor at thalasserry also
no action
request urgent action

Card No.[protected]

I have taken SunDirect DTH connection in the month of August 2010 from Agari Enterprises Surathkal, Mangalore.

From last 2 months it displays the message to change the alignment of the dish. I told the supplier and complained in the customer care. Daily i am calling these people and they are assuring me that within 24 hours it get it done. Bust from last 2 months no body corrected the problem.

In TV, paper and other media they are giving lost of advertisements to take SunDirect DTH connection. But if there is any problem they are not giving service. Cost is not important service is important. If they can provide the service why they have to sell the product. Because of them I could not see the TV for last 2 months. Will they extend the expire date. If not we are paid for not using their facilities.

Please provide good serive at time and sell the product.

"Your DTH service equipment needs to be upgraded for uninterrupted service. Sun Direct is sending its technicians to do this for you.We request you to please co-operate with them to help us provide you better service.Please note that this service is free of charge.Thank you for your co-operationSun Direct TV Pvt Ltd" Sirs,The above is the reproduction from your website. smart card No.R.[protected] Today, one Mr. K. Raj Kumar, Technician[protected] of Dish Communications, T V Swamy Road West, R S puram, Coimbatore attended the up gradation job at my house. He, on persistent demand, was paid Rs.100 towards service charges despite my pointing out that it is free of charge as per your message in the web site. He informed that in the meeting they permitted us to receive the service charges from the customers only. Earlier also, some one, said to be from Sun Direct, came and asked Rs.100 for up gradation. I did not oblige and returned without permitting to upgrade. Now, in order to avoid further delay in upgrading, I co-operated and permitted the job and paid Rs.100 as demanded by him. He had no objection in my reporting the matter to you since it was agreed in the meeting to receive the service charges from the customers. There is no Signal in Raining Time.
.I shall thank you to sort out the matter at once, failing which, I shall have no option but to report the matter to Sri Kalanidhi Maran,M.D. by a Regd. letter.

I have subscribed for new SUN DIRECT DTH connection in 2009 for 1 year. I called up customer care and they sent an hardware engineer for installation for 1 year. After few months later, I came to know that my Services has been charged for every 3 months and stopped completely after 10 month. But I have paid lumpsum amount recharge for 1 year. Later when I complaint to the Customer Care, to my surprise they updated me that my distributor is from 70 -80 kms away from Chennai. The receipt which they gave to me at the time of installation is a Bogus One. I tried reaching all the possible ways to catch the distributor, but all my efforts went into vain. After losing my patience, i started recharging for 3 months. Now for the last couple of months, most of the channels have been blocked by SUN Direct DTH services displaying mssg that " SUN DIRECT DTH Service has moved to the new satellite frequency and technicians will come to our door step and retune the Dish". But its been more than 2 months after giving approximately 15 complaints to the customer care, there is no response from them. Right now, i have removed the SUN DIRECT DTH Service and throwed the gadgets in the Corporation Dustbin.

When I enquired with most of the network people who has SUN Direct DTH service, everyone has got their own problems with the service and not even single positive response I received from them.

SUN DIRECT DTH Service is one of the worst service provider till date. Please whoever read this information, think 1000 times before you landup in trouble. Do Not get influenced by the TV Ad in Sun Network Channels where they prompt for every 5 mins Ad to get new SUN Direct DTH Service. The latest Ad in the Sun Network Channles shows a man goes to Doctor that he cant hear properly. This particular Ad is purely for customers like us. Once we use their Service, then the SUN DIRECT DTH service will not heard by us in future.

Best Cheater in the market with low cost DTH Service.

As a Consumer, I can share this information through Internet and alert the consumers who are eager to get new connection.

sir,
On 13 Oct 10 i have taken a SUNDIRECT DTH connection from a delar named SUNRISE VISION. located near flat no. 1, Type A, Pkt 2, Ph 1 Sec-7, Dwaraka, New Delhi. I had prefered for south pack of which i see only Telugu channels. But from the very next day Maa TV was had no signal. the message says that i satellite has changed soon a technical team will come to adjust the dishno even a single person has come to rectify the problem. From 02 Nov 10 not even a single channel signal was ok. On 7,9,14,15 and 18 Nov 10 i have made a complaint at customer care center every time i made a compliant i was provided with a complaint no's. of DL 3945 14/11,DL 3540 15/11, were provided. But to my surprise when i called them on 18th, customer care executive said that there were no complaints register earlier. i was surprise to hear this. I have almost wasted Rs 110 on making these calls. In place of attending the complaint they started make all lame excuses and this time this is reduculas.

one cannot cheat the customer like this, a immediate action may please required from your side.
thanking you

Yours Sincerely
N Maruthi

I have a Sun-Direct connection (Smart Card Number No.[protected] R.) which was purchased in July 2009

In August 2010,I got a message from Sun Direct saying that after up gradation of their server related issues, the dish has to be re-aligned ,so that I get all channels.

For the past 2 months I am following up with Sun-Direct for the same, but to no avail. I have contacted the call center where they take the complaint if you are lucky, otherwise you will never get the phone line also. Sometime they will give some complaint Number[protected] and[protected] and otherwise say that system down call us later. When I tried contacting the distributor he asked me to contact customer service. I have sent 3 emails through their website and two emails to their nodal officer at Andhra and no proper reply from them so far

All the officials I spoke right from Ms.Chaithanya-Senior Agent (Sun Direct Calll Centre) to right up to Sun Direct Nodal officer simply refused to do anything and dared me to go to the consumer court to get the issue resolved. The arrogant and high handed attitude of the Sun Direct officials while dealing with the customers shows that the last thing company wants is customer satisfaction

Distributor responded promptly when I asked for a new connection and I have received two there call from their dealer. All of them vanished/vaporized after I requested them to rectify the problem facing by me. 38/-


I have been paying for the connection all these months without being able to view any of the channels which I had paid for(validity upto July 21st 2011), which is clear violation of consumer rights by the organization.

I request the concerned, to take strict action against Sun Direct from duping the customers. Also let this be a warning to prospective customers not to go for Sun Direct DTH. Trust me you’ll be better off with other DTH

i am a customer of sun direct smart card number-[protected] i had been giving complaints from one month about re-alignment but there was no response my contact details chaitanya,ph-[protected],[protected]

A SINCERE ADVICE NOT TO GET A SUN DIRECT CONNECTION

I have purchased a Sun Direct Connection with Smart Card No.[protected]R about Jan 2009. And twice got a connection of 12 months each.

Customer Support never responds to my requests even if it did so, that is only after months and My DTH Connection is frequently down once in every 3 months for a duration of one month.

The first Problem I faced was with a Wire Connector which was replaced for me by sun Direct Customer Support after one month.
The Second, when I shifted my residence and kept on requesting Sun direct to re-install my DTH, willing even to pay more, my DTH was reinstalled after three months.
Now Sun Direct has shifted to a new Satellite and I am only able to view 20 percent of the channels that I subscribed to. Sun Direct advertises that nearest dealer would make necessary alterations ( shifting the angle of the dish antenna), But My DTH again is down for about 15 days......... God knows how many months Sun direct would take to get things right.

I have in all cases of my problems called the Sun direct Customer Care and Dealers and found Zero Response
Registered online complaints too.
I have even written to the nodal officer Mr.Girish Varghese, SUN DIRECT TV (P) LTD, ITE House,A-102,Ground Floor, Sec-4, Noida-20130,Email: [protected]@sundirect.in, Phone:[protected], Fax:[protected].

I AM PREPARED TO DUMP MY SUN DIRECT CONNECTION TO SCRAP HAVING PAID FOR A SUBSCRIPTION TILL JULY 2011 ALREADY

Sriram Anumanchipalli
[protected]
84, Rohini Sec - 28
New Delhi

the company has changed its sattelite and has not re alligned the dish thereby dislocating service,. in spite of repeated trails could not reach the company thro phone since no one is responding.the connection no is [protected]. we complained vide no[protected]. we are provided with a contact no[protected] naming the contact person as Mr Srinivas. the notice appearing on the TV Screen directs us to contact[protected]. no one responds on this number

Hi,

Please find below my complaint letter send to Sun Direcct CEO & copy to their customer care. I had followed up multiple times on daily basis after this. One of the agent who spoke to provided me their agency in Kottivkkam (MSP Enterprises).She even told she is facing the same problem for her connetion at home......

I spoke to one of their person after long struggle in reaching them. They promised some on will attend in 3 days time. No response after that. I finally managed to catch hold of some one works for Sun direct agency & paid him Rs 300 , got my dish fixed and retuned the set of Box. As a corporta the group is aquiring more business but I am really worried how they will perform unless & until they service customers in their exsisiting business!!!!....EVEN A CEO or HIS DOESNT HEAR CUSTOMER complaints


My mail to Sun direct CEO sent on 28/10/2010 with copy to
[protected]@sundirect.in


Hello Tony,

Greetings ..(My Name is Balakrishnan)

I am sure you would busy in festival promotional activities during this time of the year. However I would appreciate if you could read this email & take necessary step resolve my complaint. as a CEO of the largest DTH provider in the country and a through professional I am you would help me in this.

Just for your information I picked your connection during your initial launch in Chennai city- One among first users of SUN DTH

My Connection details

1) H Balakrishnan Smart Card no[protected] Registered complaint no [protected] dated 19th November

2) Hariharan Smart card no[protected] Registered complaint no [protected] dated 19th November

Nature of Complaint : Unable watch Channels like Vijay,Raj, Asianet Plus ,Manorama news etc...


As I understand from your information flashed on TV & provided by the agent at the call center the DISH to be realigned & retuned.

When I lodged this complaint formally I was told this will be fixed within 3 days . I waited patiently for 3 days there wasn't any response, Followed up with the call center again & I was assured some body will be attend to it within next day max. I was also given the numbers of local service agents Sreelaxmi Home appliances[protected] &[protected] to follow up with them directly. It is very unfortunate both numbers were wrong. I again followed up on 25th morning & with lots of effort and pushing your call center to get to the escalation officer. After lot or persistence she said the supervisor will call me with few hours. Finally One Vivekandan called me & said my complaint will be attended within 24 hours & he will call back next day( Tuesday )by 10 a.m . He never provided a call back number on repeated request.
As expected he never called back till now,

Again I tried calling this morning to your call center & system were down. Finally around 2 p.m afternoon I could reach an agent & again with of persistence I was connected to the supervisor Nalini . She is not committing any resolution other than generic answer saying we will attend without any time commitment

I do not want to elaborate more. I am sure you must have understood the issue

Appreciate if you could take necessary steps to resolve my complaint without any further delay.

Thanking you & wishing you & Family a Happy Diwali

With Regards
Bala

Myself RAVINDKRISHNAMENON, No. 2, BHAVNIK APARTMENT,AMBAVIJAY SOCIETY,JAMNAGAR GUJARAT.

SMART CARD NO. [protected]


In spite of repeated complaints to SUN Direct TV Ltd. for the last one month no response from the company. Presently paid Channels are not coming
I have paid subscription for a period of one year for freedom package.

My compliant no.

Thanking you,

Regards,

I am tired of SUN DIRECT for their unporofessional customare care. They shifted their satellite and they took 2 months to realign my dish. It took more than 20 calls to customer support, every time they say within 24 hrs they send technician, but never did. The customer support executives are very poor at communication, their language is very lethargic, lacks professionalism. The quality of the call is so pathetic, we hear lot of noice around (like a fish market) and they can not hear us properly while we tell our smart card number and other details. After we yell our all the details, they put you on hold which never gets un-holded.
Specific to my complaint of dish realignment, it took 2 months for them to fix it. Thanks to their delaer who fixed it at his free time after 4 visits and number of calls (al their phones are disconnected...!#$%*)

Now I decided to terminate the connection and get rid of this mayhem....! SUN DIRECT will not leave you directly...! now it is my 5th call this day to know the process. One of their excutives at customer support was a great chap who could tell me that I again need to visit the dealer. I tried at their toll free number which is not connected all through the day. Their chennail help desk speaks in TAMIL, their nodal office in Secunderabad has a dead phone which always rings but not gets lifted.

Folks this is SUN DIRECT...! so beware of new connection....!

Don't get tricked by those flashy advertisements and numbers. MPEG4 technology could be very high-tech, but the service is so out-dated, you get lost with the pathetic experience. The FAT guy in the advertisement goes deaf when he heard cheap rate, he goes dumb when he experiences cheap service... ALAS...

NO NO NO to SUN DIRECT

MY SUNNET DTH CARD NO. [protected], NOT WORKING PROPERLY, SOME MESSAGES COMING AND SHOWING YOUR SERVICE ENGINEERS WILL BE COMING AND CLEAR THE MATTER, THEN I CALL YOUR AHM (NO.[protected]) ON SEVERAL TIME AND BOOKED MY COMPLAINTS , EVERY TIME TEHY TELLING AFTER TWO DAY OUR SERIVCE ENGG. WITH YOU AND CLEAR THE SOLVE ,THEY FEED THE SAME MESAGE ON EVERY CALL EVERY BODY AND TILL NOW WE ARE NOT GET THE SOLUTION, YOUR DTS SERVICE IS VERY POOR, WE ARE NOT GETING RESPOSNE FROM THEIR, LAST MY COMPLAINT DTD 30/10/2010 . MOST OF THE CHANNEL BLACK, SO PLS SEE AND DO THE ACTION, THIS SAME PROBLEM ON OUR FULL AREA, TOTAL 50 CONNECTION AS ON OUR AREA, SO PLS RECTIFIED THE MATTER OTHER WISE WE ALL ARE CANCELLED THE DTH SERVICE,

REGD
M.A.JOHNY
[protected]