Sun Direct Complaints & Reviews

Setup box working not properly

2 days back raise compliant techician came and visit rectified again same problem back compliant customer care also no response and feed back given also very bad compliant number SR[protected] . i feel very bad to purchase sundirect DTH

Hi,

Today on 14-Sep-2021, i called to Sub direct customer care to place request to re-install the my Dish, they have advised me to pay Rs.250 for re-installation, but when i asked will i get any payment receipt or invoice for the same, they said i will not get any sort of Invoice and that is what is process been followed in Sun Direct, as per the Law, i required Invoice acknowledgement for the services and if any installation parts (new cable or some electrical things ) been replaced. because last time when i place this request, customer agent said i can collect the payment bill from Field engineer, but he refused to provide bill for Rs.250 for reinstallation and replaced the good working cable with new cable and asked me to pay Rs, 350, for which also he didnt not gave any invoice or payment receipt, So totally I paid for Rs.600 and never got the payment receipt from the fielded engineer or from the customer care.

Contact - [protected]@gmail.com / [protected]

I have recharged dth 999 [protected] 9 months apck in Nov 3 using epayon recharged is successful tv run for 4 days afer tv not run they told me that your recharge is failed money will be refunded to retail account but I contacted customer care epayon they told recharge is successful please help me for my money 999 rs from sun dth...

I had done a recharge of telugu pack with 770 through upi on phone pe app.
My card no is [protected].
My amount was debited on my bank account. But my recharge is not updated. Please respond as quickly as possible. I informed to sundirect customer care. I didn't get any response from them. Please make it fast. Hope you understand the problem.
My phonepe transaction id NX21110620083417278649111.

I had done a recharge of telugu pack with 770 through upi on phone pe app.
My card no is [protected]. My amount was debited on my bank account. But my recharge is not updated. Please respond as quickly as possible. I informed to sundirect customer care. I didn't get any response from them. Please make it fast. Hope you understand the problem.
My phonepe transaction id NX21110620083417278649111

Good Evening,
Today I have recharged from the sun direct App. for above ref. ID, Tamil Economy Pack, for Rs 1194 for 6 months. Till now I have not received any video / audio feed. Called Your customer care rep. They are giving stupid suggestions like switch off TV and switch ON set top box and wait for 2 Hrs, it is processing etc. What is the magic no. 2 hrs I don't know till now.
Your service from CC is horrible. Hope this problem is rectified. Already we faced problem earlier with your technician. You can track the details...

Hi,

When i topup for rs 100rs in my sundirect account, i see only 42rs balance in the account.
Is it the gst? If not, then what tax it is?
If it is gst, why do you need to cut that amount just for a topup (Which is not a service, but just a topup).
For service, there is an 18% tax is levied after channel selection and recharge?

Let's say I top up my Sundirect's wallet with 1000rs. Only 880 will be credited to the wallet.

After selecting some required channels, let's say it costed me 100rs for 5 channels. Now I have to lay 100+18%gst = 118rs.
118rs will be debited from my Sundirect's wallet.
We know this 18% tax is gst.

But what about the tax collected on topup. Need some clarity over here.

Shame. Give me a clarification about tax cut on topup?

All channel no signal E52-32

Hi, My name is Chandrashekar S from Hyd. Smart Card: [protected] and my RMN: [protected]. Even though I paid Rs. 1, 277.80 around 11:30 AM on 4-Nov-2021 from your Sun Direct website, even after 1 1/2 hours I am unable to get the channels and all of a sudden I have been receiving the E06-4 error message. When I tried calling all your cust. care numbers not only any of them work or even if they work no one picks up the phone, especially by Hyd. executives. When I was able to talk after a long time with one Mr. Santhosh he was not only rude but also said that it would activated in 1 hours time or else he rudely said that I CAN REPORT IT TO ANYONE AND SAID THAT NO ACTION CAN BE INITIATED AGAINST HIM.
Is Sun Direct giving the service free of cost or does it think that they can cheat the customers in this manner by getting the amount (as I got confirmation both from my bank and your side that the transaction happened successfully)., I think that SUN DIRECT MANAGEMENT IS ONLY LOOKING TO GET THE MONEY FROM THE CUSTOMERS AND WANTED TO CHEAT THEM BY NOT PICKING UP THE 800 NUMBERS AND NOT PROVIDING THE SERVICE EVEN AFTER PAYING THE AMOUNT, WHICH IS BOTH CHEATING AND ILLEGAL.
I feel really sad that this is how SUN DIRECT MANAGEMENT IS EARNING THE AMOUNT BY CHEATING THE CUSTOMERS, WHICH IS ILLEGAL.

Hello Team,

We have made incorrect Recharge to ID [protected] on 27/10/2021 for rs.259.00. I have called and raised this issue many times. But still the balance is not reflecting in our account.
I would request kindly refund back the amount to the mode which we made payment.

Thanking you,
Bhaskar

I had recharged my sun direct d2h on 27 oct 2021 for malayalam economy pack of 229 per month fir the cons.id: [protected]. Soon after the recharge my father unknowingly recharged the same amount for the same pack on the very same day...please check our id and return our cash

No signal on all channel ... My cdsn number [protected]

I have recharged for one year plan (offer price Rs.1598) to the Smart Card No: [protected] for Rs.500, 500, 500, 100 yesterday at 12:29, 12:37, 12:50 and 12:52 pm respectively.
But I had from your customer care support team that first 500 not received.
So, I request you to deactivate current plan and reactivate for one year plan and also I will recharge for Rs.500 again if you allow me.
This activation has been done with out my concern.

Respected sir
It is Addateegala .Pin..533428
very poor services in this area please rectify my signal error problem as early as possible.

I have recharged my Sun direct account - Smart card no / CDSN -
[protected], via Google pay twice on 20th Oct 2021 11.03 am and 11.04 am. First payment of Rs. 1000 and its transaction id[protected]. Second payment of Rs.200 and its transaction id[protected]. But the recharge amount is not reflecting in my Sun direct account and also I was unable to contact any of the customer care executives related to the query.

I have recharged for 1440 rs to Sun direct from Google pay but amount debited from account but it is not reflected in the sundirect account. I have recharged at 1:45 pm on Oct 19 2021. I tried to call the customer care they are not responding. They are just rude. I feel like it is the worst service. I am regretting for choosing sun direct. Please refund the amount ASAP. Screen shot attached below.

Smart card - [protected]

Dear Sir/Madam,
I transferred 500 amount to sun direct wallet, after successful transferred i saw only 440 INR in the account, what happened to remaining 60 INR, is it a tax?. if its tax whats the use of adding amount to wallet, we can directly recharge right?.

Please address the issue, if it TRAI regulation it should be applied to all DTH service providers but i noticed only in sun direct its happening.

Please clarify it else i will rise complaint in consumer court.

Thank you..

Hi Team,

I have recharged my sun direct account with 279 pack on 14/10/2021. But my recharge is not updated yet. The money was debited from my bank account and was shown as a successful transaction in PhonePe app

I have called phonepe customer care and was informed that the issue is with the biller and closed the ticket from their end.

No response from sun direct customer care till now.

Now please load the money to my sun direct account or refund it!!

Cell - [protected]

I have recharged my sun direct dth today morning i.e at[protected] at 8:20 am and my account is not active till now when i hae contacted the customer care is saying that as i have used third party application like paytm it's taking long .and it may take 24 to 48 hours to recharge my account