Submit a Complaint
Claimed

Sun Direct Complaints & Reviews

www.sundirect.in
3.1
Updated: Jun 9, 2025
Complaints 2483
Resolved
1462
Unresolved
1021
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Sun Direct

Having problems with Sun Direct?

File a complaint and get it resolved by Sun Direct customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Satellite, Cable DTH TV
Sun Direct

Sun Direct reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Careshree
Sep 1, 2021
Resolved
Report
Copy
Resolved

Dear sir,

We kept shop in gajalnaikenpatti. Kandili post. Here in anbu cell park they taken sun direct delearship. But they selling airtel also for customer. So most of people are confused to buy sun direct..and they buying airtel dish.
Dec 13, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Sep 01, 2021
Updated by Careshree Kindly resolve this
Verified Support
Nov 12, 2021
Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kondru sai
    Aug 30, 2021
    Report
    Copy

    I have recharged my sun direct twice
    Smart card number [protected]
    Can you please refund my first transaction
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Ranjitha Vinod
      Aug 29, 2021
      Report
      Copy

      Address: #16/a sarathi nilaya 1st floor katriguppe bangalore

      Audio problem
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Maregowda BN
        Aug 28, 2021
        Report
        Copy

        Amount is deducted from my account but not recharged please give back my money don't be fraud 🥺🥺
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Varshitha TS
          Aug 26, 2021
          Report
          Copy

          When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. Y this is happening can u pls wts the reason. This is very bad we are unsatisfied. 👎👎👎
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Satsam04
            Aug 17, 2021
            Report
            Copy

            Hello,
            Bymistake I recharged wrong dth sundirect num through Paytm..when I call Paytm told me to contact sundirect.when I call sundirect told me to contact Paytm..please help me.
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Aug 18, 2021
            Sun Direct Customer Care's response             "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Sep 02, 2021
            Updated by Satsam04             My mobile number [protected]
            Helpful
            3 other people found this review helpful
            3 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              jaikirankumar
              from Bengaluru, Karnataka
              Aug 12, 2021
              Resolved
              Report
              Copy
              Resolved

              Hi Team,

              I have been trying to reach with SunDirect customer support fr past one week. Since I upgrade to HD connection my remote is defective I'm not able to get a replacement. I'm even trying to contact the vendor who came here to set up HD connection even they are trying to fool around. I need help in this.

              Regards,
              Jaikiran Kumar A
              Sep 20, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Aug 13, 2021
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Senthilkumar R K
                Aug 11, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: 32/A, Pudu Street, M.Purumapalayam, Belur (Po), Valappadi (Tk), Salem (Dis).

                My plan recharge due date is 18.10.2021. But the channel telecast is stop. I was already complaint in the customer service. But no response from the complaint service. Please call me at [protected]. And Please activate my account.
                Sep 19, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Aug 13, 2021
                Sun Direct Customer Care's response                 Dear sir,

                We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                Regards,

                Sun Direct Team."
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Govindan D
                  Aug 8, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hi

                  Amount of Rs 1193 and 1151 was deducted from my account on 29th July 2021 and recharge transaction was failure...

                  I have not received the refund amount yet..

                  My smart card number is [protected]
                  +2 photos
                  Sep 13, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 10, 2021
                  Sun Direct Customer Care's response                   Dear Sir,

                  As per conversation, customer complaint regarding amount reversal informed to customer amount will be reversed to his bank account within 7-10 Bank working days And same has been clarified from our end .

                  Regards,

                  Sun Direct Team.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    ksrmurty
                    Aug 7, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Anakapalli
                    Website: my.sundirect.in

                    I have subscribed to the FTA base pack. In that, only dd channels are selected by default. I tried selecting other FTA channels in both website/sundirect android app. However, it does not have any effect.
                    I am trying to select all Telugu free to air channels but they are not getting activated. I am not able to connect to customer care. When I contacted the local Sundirect distributed, he was advising me to pay Rs. 240 for full Telugu package. Please resolve this asap. I am not able to watch any FTA channels for which I paid.
                    Sep 17, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 09, 2021
                    Sun Direct Customer Care's response                     "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rajesh challa maths
                      Aug 5, 2021
                      Report
                      Copy

                      Address: Mylavaram

                      Service man charged 400 rs for receiver
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      Your customer care said that it cost is 250 rs. Please send genuine persons as engineers.
                      Reply
                      Could you please respond for my complaint sir i paid 400+150(service charge) to the technician for receiver. But it's actual cost is 250 rs.
                      Reply
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sindhu Shree K R
                        Aug 2, 2021
                        Report
                        Copy

                        Operator is not updating recharge and he is asking for money
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sanketh s
                          Aug 2, 2021
                          Report
                          Copy

                          Address: Anagha stores, channamma circle keladi road

                          Dear, sir my name is SANKETH S BHAT
                          Address.s/o shrinivas, ranichnnamma cercle 2nd cross, sagar shimoga karanataka, 577401
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            [email protected]
                            Aug 2, 2021
                            Report
                            Copy

                            Address: NEAR EMC HOSPITAL,VENNALA

                            Lot of channel no--signal past two week
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              Jayasuryasgp
                              Jul 29, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I have done my recharge for sun direct dth [protected] via mysundirect app on upi mode twice but my amount for 199 is deducted for twice but the recharge is failed it shows that the money will be refunded in 7 days but I never get my refund till now
                              My bank reference number is :[protected] and[protected]
                              I done my recharge in 20 th july
                              Jul 30, 2021
                              Complaint marked as Resolved 
                              Nothing it is just my fault sorry
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              Helpful
                              Found this helpful?
                              3 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                jishnu p
                                Jul 28, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I have recharged 229 via https://www.sundirect.in/quickrecharge site for my neighbour. The amout deducted and showed recharge failed.
                                Transaction no : 38374113
                                Mob: [protected]
                                Sep 2, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 29, 2021
                                Sun Direct Customer Care's response                                 Dear Sir,

                                As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                Regards,

                                Sun Direct Team.
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Satheesh Kumar DS
                                  from Basavana Bagevadi, Karnataka
                                  Jul 26, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Re charged for addon channels. But did not get activation. Customer care service is very poor. All time they are in busy.
                                  Sep 1, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 27, 2021
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
                                  Helpful
                                  6 other people found this review helpful
                                  6 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    snkrish83
                                    Jul 26, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have two sun direct connection last (21/08/2021)4 days before I recharged rs 1000 for my sundirect connection but I have mistakenly I recharge another account . Immediately I call customer care they are take a compliment register and I get a compliment no sr[protected]
                                    I want to change my recharge which account I I need customer care executive told maximum 48 hrs your problem will solved but till ( 27/08/2021) not resolved my complient
                                    Jul 26, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 27, 2021
                                    Sun Direct Customer Care's response                                     Dear Sir,

                                    As per conversation, customer complaint regarding Wrong recharge same has been already resolved from our end.

                                    Regards,

                                    Sun Direct Team.
                                    Helpful
                                    7 other people found this review helpful
                                    7 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kiran RG
                                      Jul 25, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Channels are not getting since 2 days..no one responding..no customer care support..
                                      Aug 30, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2021
                                      Sun Direct Customer Care's response                                       "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        krushnaks
                                        Jul 25, 2021
                                        Report
                                        Copy

                                        Address: Chennai

                                        Sir I had done a recharge for my relative. Since there was a transaction failure I had tried thrice and my account got debited all the three times. It was done on 24th July 2021. Recharge has been done thrice. I want refund for the two attempts. The smart card no. [protected].
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Reply
                                        "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Videocon Industries
                                          2.3
                                          (4628)
                                          Independent TV
                                          1
                                          (1024)
                                          Sun NXT
                                          1
                                          (223)