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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
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1021
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Sun Direct reviews & complaints page 14

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N
NagendraReddy111
Sep 2, 2021
Resolved
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When I top up of 100₹ in my sun direct account only near about 85₹ credited in my account. I contacted customer care they told me it's tax. They are neglecting trai rule. My smart card number is [[protected]]. We are being cheated by this company.
Oct 5, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2021
Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding BILLING STATEMENTS issue same has been clarified from our end.
Regards,
Sun Direct Team.
View replies
whats the reason for tax?.
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    C
    Careshree
    Sep 1, 2021
    Resolved
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    Resolved

    Dear sir,

    We kept shop in gajalnaikenpatti. Kandili post. Here in anbu cell park they taken sun direct delearship. But they selling airtel also for customer. So most of people are confused to buy sun direct..and they buying airtel dish.
    Dec 13, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Sep 01, 2021
    Updated by Careshree     Kindly resolve this
    Verified Support
    Nov 12, 2021
    Sun Direct Customer Care's response     Dear sir

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards Sun direct
    Customer care
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      K
      Kondru sai
      Aug 30, 2021
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      I have recharged my sun direct twice
      Smart card number [protected]
      Can you please refund my first transaction
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        R
        Ranjitha Vinod
        Aug 29, 2021
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        Address: #16/a sarathi nilaya 1st floor katriguppe bangalore

        Audio problem
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          M
          Maregowda BN
          Aug 28, 2021
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          Amount is deducted from my account but not recharged please give back my money don't be fraud 🥺🥺
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            V
            Varshitha TS
            Aug 26, 2021
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            When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. Y this is happening can u pls wts the reason. This is very bad we are unsatisfied. 👎👎👎
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Reply
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              S
              Satsam04
              Aug 17, 2021
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              Hello,
              Bymistake I recharged wrong dth sundirect num through Paytm..when I call Paytm told me to contact sundirect.when I call sundirect told me to contact Paytm..please help me.
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Aug 18, 2021
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team."
              Sep 02, 2021
              Updated by Satsam04               My mobile number [protected]
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                J
                jaikirankumar
                from Bengaluru, Karnataka
                Aug 12, 2021
                Resolved
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                Resolved

                Hi Team,

                I have been trying to reach with SunDirect customer support fr past one week. Since I upgrade to HD connection my remote is defective I'm not able to get a replacement. I'm even trying to contact the vendor who came here to set up HD connection even they are trying to fool around. I need help in this.

                Regards,
                Jaikiran Kumar A
                Sep 20, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Aug 13, 2021
                Sun Direct Customer Care's response                 "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
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                  S
                  Senthilkumar R K
                  Aug 11, 2021
                  Resolved
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                  Resolved

                  Address: 32/A, Pudu Street, M.Purumapalayam, Belur (Po), Valappadi (Tk), Salem (Dis).

                  My plan recharge due date is 18.10.2021. But the channel telecast is stop. I was already complaint in the customer service. But no response from the complaint service. Please call me at [protected]. And Please activate my account.
                  Sep 19, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 13, 2021
                  Sun Direct Customer Care's response                   Dear sir,

                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                  Regards,

                  Sun Direct Team."
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                    G
                    Govindan D
                    Aug 8, 2021
                    Resolved
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                    Resolved

                    Hi

                    Amount of Rs 1193 and 1151 was deducted from my account on 29th July 2021 and recharge transaction was failure...

                    I have not received the refund amount yet..

                    My smart card number is [protected]
                    Sep 13, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 10, 2021
                    Sun Direct Customer Care's response                     Dear Sir,

                    As per conversation, customer complaint regarding amount reversal informed to customer amount will be reversed to his bank account within 7-10 Bank working days And same has been clarified from our end .

                    Regards,

                    Sun Direct Team.
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                      K
                      ksrmurty
                      Aug 7, 2021
                      Resolved
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                      Resolved

                      Address: Anakapalli
                      Website: my.sundirect.in

                      I have subscribed to the FTA base pack. In that, only dd channels are selected by default. I tried selecting other FTA channels in both website/sundirect android app. However, it does not have any effect.
                      I am trying to select all Telugu free to air channels but they are not getting activated. I am not able to connect to customer care. When I contacted the local Sundirect distributed, he was advising me to pay Rs. 240 for full Telugu package. Please resolve this asap. I am not able to watch any FTA channels for which I paid.
                      Sep 17, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 09, 2021
                      Sun Direct Customer Care's response                       "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        R
                        Rajesh challa maths
                        Aug 5, 2021
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                        Address: Mylavaram

                        Service man charged 400 rs for receiver
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        Your customer care said that it cost is 250 rs. Please send genuine persons as engineers.
                        Reply
                        Could you please respond for my complaint sir i paid 400+150(service charge) to the technician for receiver. But it's actual cost is 250 rs.
                        Reply
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          S
                          Sindhu Shree K R
                          Aug 2, 2021
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                          Operator is not updating recharge and he is asking for money
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            S
                            Sanketh s
                            Aug 2, 2021
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                            Address: Anagha stores, channamma circle keladi road

                            Dear, sir my name is SANKETH S BHAT
                            Address.s/o shrinivas, ranichnnamma cercle 2nd cross, sagar shimoga karanataka, 577401
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              A
                              [email protected]
                              Aug 2, 2021
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                              Address: NEAR EMC HOSPITAL,VENNALA

                              Lot of channel no--signal past two week
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
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                                J
                                Jayasuryasgp
                                Jul 29, 2021
                                Resolved
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                                Resolved

                                I have done my recharge for sun direct dth [protected] via mysundirect app on upi mode twice but my amount for 199 is deducted for twice but the recharge is failed it shows that the money will be refunded in 7 days but I never get my refund till now
                                My bank reference number is :[protected] and[protected]
                                I done my recharge in 20 th july
                                Jul 30, 2021
                                Complaint marked as Resolved 
                                Nothing it is just my fault sorry
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
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                                  J
                                  jishnu p
                                  Jul 28, 2021
                                  Resolved
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                                  Resolved

                                  I have recharged 229 via https://www.sundirect.in/quickrecharge site for my neighbour. The amout deducted and showed recharge failed.
                                  Transaction no : 38374113
                                  Mob: [protected]
                                  Sep 2, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 29, 2021
                                  Sun Direct Customer Care's response                                   Dear Sir,

                                  As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                                  Regards,

                                  Sun Direct Team.
                                  Helpful
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                                    S
                                    Satheesh Kumar DS
                                    from Basavana Bagevadi, Karnataka
                                    Jul 26, 2021
                                    Resolved
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                                    Resolved

                                    Re charged for addon channels. But did not get activation. Customer care service is very poor. All time they are in busy.
                                    Sep 1, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 27, 2021
                                    Sun Direct Customer Care's response                                     "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Helpful
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                                      S
                                      snkrish83
                                      Jul 26, 2021
                                      Resolved
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                                      Resolved

                                      I have two sun direct connection last (21/08/2021)4 days before I recharged rs 1000 for my sundirect connection but I have mistakenly I recharge another account . Immediately I call customer care they are take a compliment register and I get a compliment no sr[protected]
                                      I want to change my recharge which account I I need customer care executive told maximum 48 hrs your problem will solved but till ( 27/08/2021) not resolved my complient
                                      Jul 26, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 27, 2021
                                      Sun Direct Customer Care's response                                       Dear Sir,

                                      As per conversation, customer complaint regarding Wrong recharge same has been already resolved from our end.

                                      Regards,

                                      Sun Direct Team.
                                      Helpful
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                                        K
                                        Kiran RG
                                        Jul 25, 2021
                                        Resolved
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                                        Resolved

                                        Channels are not getting since 2 days..no one responding..no customer care support..
                                        Aug 30, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 26, 2021
                                        Sun Direct Customer Care's response                                         "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Helpful
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