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www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
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Sun Direct reviews & complaints page 14

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K
Kondru sai
Aug 30, 2021
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I have recharged my sun direct twice
Smart card number [protected]
Can you please refund my first transaction
Sun Direct customer support has been notified about the posted complaint.
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"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
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    R
    Ranjitha Vinod
    Aug 29, 2021
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    Address: #16/a sarathi nilaya 1st floor katriguppe bangalore

    Audio problem
    Sun Direct customer support has been notified about the posted complaint.
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    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      M
      Maregowda BN
      Aug 28, 2021
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      Amount is deducted from my account but not recharged please give back my money don't be fraud 🥺🥺
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        V
        Varshitha TS
        Aug 26, 2021
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        When i topup for rs 500 in my sundirect account, i see only 440rs balance in the account. Y this is happening can u pls wts the reason. This is very bad we are unsatisfied. 👎👎👎
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          S
          Satsam04
          Aug 17, 2021
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          Hello,
          Bymistake I recharged wrong dth sundirect num through Paytm..when I call Paytm told me to contact sundirect.when I call sundirect told me to contact Paytm..please help me.
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2021
          Sun Direct Customer Care's response           "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Sep 02, 2021
          Updated by Satsam04           My mobile number [protected]
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            J
            jaikirankumar
            from Bengaluru, Karnataka
            Aug 12, 2021
            Resolved
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            Resolved

            Hi Team,

            I have been trying to reach with SunDirect customer support fr past one week. Since I upgrade to HD connection my remote is defective I'm not able to get a replacement. I'm even trying to contact the vendor who came here to set up HD connection even they are trying to fool around. I need help in this.

            Regards,
            Jaikiran Kumar A
            Sep 20, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Aug 13, 2021
            Sun Direct Customer Care's response             "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              S
              Senthilkumar R K
              Aug 11, 2021
              Resolved
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              Resolved

              Address: 32/A, Pudu Street, M.Purumapalayam, Belur (Po), Valappadi (Tk), Salem (Dis).

              My plan recharge due date is 18.10.2021. But the channel telecast is stop. I was already complaint in the customer service. But no response from the complaint service. Please call me at [protected]. And Please activate my account.
              Sep 19, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Aug 13, 2021
              Sun Direct Customer Care's response               Dear sir,

              We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

              Regards,

              Sun Direct Team."
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                G
                Govindan D
                Aug 8, 2021
                Resolved
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                Resolved

                Hi

                Amount of Rs 1193 and 1151 was deducted from my account on 29th July 2021 and recharge transaction was failure...

                I have not received the refund amount yet..

                My smart card number is [protected]
                +2 photos
                Sep 13, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2021
                Sun Direct Customer Care's response                 Dear Sir,

                As per conversation, customer complaint regarding amount reversal informed to customer amount will be reversed to his bank account within 7-10 Bank working days And same has been clarified from our end .

                Regards,

                Sun Direct Team.
                Helpful
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                  K
                  ksrmurty
                  Aug 7, 2021
                  Resolved
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                  Resolved

                  Address: Anakapalli
                  Website: my.sundirect.in

                  I have subscribed to the FTA base pack. In that, only dd channels are selected by default. I tried selecting other FTA channels in both website/sundirect android app. However, it does not have any effect.
                  I am trying to select all Telugu free to air channels but they are not getting activated. I am not able to connect to customer care. When I contacted the local Sundirect distributed, he was advising me to pay Rs. 240 for full Telugu package. Please resolve this asap. I am not able to watch any FTA channels for which I paid.
                  Sep 17, 2021
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 09, 2021
                  Sun Direct Customer Care's response                   "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
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                    R
                    Rajesh challa maths
                    Aug 5, 2021
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                    Address: Mylavaram

                    Service man charged 400 rs for receiver
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Your customer care said that it cost is 250 rs. Please send genuine persons as engineers.
                    Reply
                    Could you please respond for my complaint sir i paid 400+150(service charge) to the technician for receiver. But it's actual cost is 250 rs.
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      S
                      Sindhu Shree K R
                      Aug 2, 2021
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                      Operator is not updating recharge and he is asking for money
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        S
                        Sanketh s
                        Aug 2, 2021
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                        Address: Anagha stores, channamma circle keladi road

                        Dear, sir my name is SANKETH S BHAT
                        Address.s/o shrinivas, ranichnnamma cercle 2nd cross, sagar shimoga karanataka, 577401
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          A
                          [email protected]
                          Aug 2, 2021
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                          Address: NEAR EMC HOSPITAL,VENNALA

                          Lot of channel no--signal past two week
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            J
                            Jayasuryasgp
                            Jul 29, 2021
                            Resolved
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                            Resolved

                            I have done my recharge for sun direct dth [protected] via mysundirect app on upi mode twice but my amount for 199 is deducted for twice but the recharge is failed it shows that the money will be refunded in 7 days but I never get my refund till now
                            My bank reference number is :[protected] and[protected]
                            I done my recharge in 20 th july
                            Jul 30, 2021
                            Complaint marked as Resolved 
                            Nothing it is just my fault sorry
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
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                              J
                              jishnu p
                              Jul 28, 2021
                              Resolved
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                              Resolved

                              I have recharged 229 via https://www.sundirect.in/quickrecharge site for my neighbour. The amout deducted and showed recharge failed.
                              Transaction no : 38374113
                              Mob: [protected]
                              Sep 2, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 29, 2021
                              Sun Direct Customer Care's response                               Dear Sir,

                              As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

                              Regards,

                              Sun Direct Team.
                              Helpful
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                                S
                                Satheesh Kumar DS
                                from Basavana Bagevadi, Karnataka
                                Jul 26, 2021
                                Resolved
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                                Resolved

                                Re charged for addon channels. But did not get activation. Customer care service is very poor. All time they are in busy.
                                Sep 1, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2021
                                Sun Direct Customer Care's response                                 "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Helpful
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                                  S
                                  snkrish83
                                  Jul 26, 2021
                                  Resolved
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                                  Resolved

                                  I have two sun direct connection last (21/08/2021)4 days before I recharged rs 1000 for my sundirect connection but I have mistakenly I recharge another account . Immediately I call customer care they are take a compliment register and I get a compliment no sr[protected]
                                  I want to change my recharge which account I I need customer care executive told maximum 48 hrs your problem will solved but till ( 27/08/2021) not resolved my complient
                                  Jul 26, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 27, 2021
                                  Sun Direct Customer Care's response                                   Dear Sir,

                                  As per conversation, customer complaint regarding Wrong recharge same has been already resolved from our end.

                                  Regards,

                                  Sun Direct Team.
                                  Helpful
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                                    K
                                    Kiran RG
                                    Jul 25, 2021
                                    Resolved
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                                    Resolved

                                    Channels are not getting since 2 days..no one responding..no customer care support..
                                    Aug 30, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 26, 2021
                                    Sun Direct Customer Care's response                                     "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Helpful
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                                      K
                                      krushnaks
                                      Jul 25, 2021
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                                      Address: Chennai

                                      Sir I had done a recharge for my relative. Since there was a transaction failure I had tried thrice and my account got debited all the three times. It was done on 24th July 2021. Recharge has been done thrice. I want refund for the two attempts. The smart card no. [protected].
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Reply
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Reply
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                                        D
                                        Deepadharshini
                                        Jul 23, 2021
                                        Resolved
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                                        Resolved

                                        On 17 July we did recharge for Rs.1194 online in www.sundirect.in website and it came transaction failed, but the amount got deducted from the bank account.We did recharge for Tamil economy pack for 6 months.
                                        Jul 27, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 23, 2021
                                        Sun Direct Customer Care's response                                         "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Jul 24, 2021
                                        Updated by Deepadharshini                                         My sun direct registered number is [protected]. You can contact me in [protected]
                                        Verified Support
                                        Jul 27, 2021
                                        Sun Direct Customer Care's response                                         Dear Sir,

                                        As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

                                        Regards,

                                        Sun Direct Team.
                                        Verified Support
                                        Jul 27, 2021
                                        Sun Direct Customer Care's response                                         Dear Sir,

                                        As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

                                        Regards,

                                        Sun Direct Team.
                                        View replies
                                        My sun direct registered number is [protected]. You can contact me in [protected]
                                        Reply
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