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www.sundirect.in
3.1
Updated: Jun 9, 2025
Complaints 2483
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1462
Unresolved
1021
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Sun Direct reviews & complaints page 15

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D
Deepadharshini
Jul 23, 2021
Resolved
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On 17 July we did recharge for Rs.1194 online in www.sundirect.in website and it came transaction failed, but the amount got deducted from the bank account.We did recharge for Tamil economy pack for 6 months.
Jul 27, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2021
Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Jul 24, 2021
Updated by Deepadharshini My sun direct registered number is [protected]. You can contact me in [protected]
Verified Support
Jul 27, 2021
Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

Regards,

Sun Direct Team.
Verified Support
Jul 27, 2021
Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

Regards,

Sun Direct Team.
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My sun direct registered number is [protected]. You can contact me in [protected]
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    S
    Suresh Kothur
    Jul 21, 2021
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    Address: Sirpur t

    Money is deleted I can't be not channels
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      M
      mhd. haseeb
      Jul 21, 2021
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      Recharged for Malayalam Value Pack

      Name: MAMMADKOYUA
      SMC/CUST#[protected]
      Amount: 258.00
      Transaction ID:38053037

      Amount deducted, but recharge failed.
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
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        K
        kasinarayana
        Jul 20, 2021
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        I forgot my Sun Direct Four Digit Passcode.
        Can you help me.
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
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          P
          [email protected]
          Jul 20, 2021
          Resolved
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          Resolved

          Our smartcard number is: [protected]
          I have taken a 1-year subscription pack from sun direct with 6 more months remaining. Currently, the service is not working.
          I would like to disconnect the service and get a refund as per TRAI regulation. Neither the call center nor the dealer is accepting the disconnecting/refund reuqest.
          Jul 29, 2021
          Complaint marked as Resolved 
          Company fixed the service issue.
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          [email protected]'s [Complaint's author] reply, Jul 22, 2021
          It is provided in the Complaint itself. Looks like you have not read. It is 41154 852 994
          Dear Sir,

          As per the conversation customer complaint about signal related issue same has been resolved from our end.

          Regards,

          Sun Direct Team.
          Reply
          Dear Sir,

          As per the conversation customer complaint about signal related issue same has been already resolved from our end.

          Regards,

          Sun Direct Team.
          Reply
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            C
            Charles George
            Jul 19, 2021
            Resolved
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            Resolved

            I have tried to recharge many times but the amount gets deducted from my account but the recharge was unsuccessful. I tried to contact them via telephone but they are busy always. Their website is also not working. totally dissatisfied with sun direct services and their website.
            Aug 21, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2021
            Sun Direct Customer Care's response             "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team.""
            "
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              S
              Sindhu Devi Rajasekar
              Jul 19, 2021
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              Address: 1/82 north street, sirugudi, dindugul district.
              Website: sun direct recharge online

              I have recharged my sun direct today 19-07-21 for one moth pack Rs 199 Tamil pack amount was debited from my amount, but recharge not completed. i lost my amount. please refund it sir/madam
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team.""
              "
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                S
                Seetaramu Ramu
                Jul 19, 2021
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                Address: Komarada kothavalasa

                Telugu channel ki recharge chesthe vere channel ki recharge iendhi ...Telugu channel ravatam ledhu
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team.""
                "
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                  G
                  Giri Tharan
                  Jul 18, 2021
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                  Getting scroll message in bottom of the display... Getting irritated wile watching cricket... Can't able to see the score
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
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                    R
                    Raghav G N
                    Jul 18, 2021
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                    Address: No 43,19th main,11th cross,Gajendranagar,BSK 3RD Stage,Avalahalli

                    Amount was deducted from my account but recharge was unsuccessful.my registered mobile number is [protected].Totally around 90 rupees was deducted from my account.
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
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                      A
                      Afridi Alaudheen
                      Jul 18, 2021
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                      Address: Cellu meeran nagar,, Opposite to Cellu meeran nagar mosque, pallapatti

                      I was attempting to recharge my sun direct dth today by mistake I made payment for wrong number which got successful transaction.here I have attached the details for your verification Payer mobile number : [protected]
                      Sun Direct TV subscriber id : [protected]
                      BBPS Reference Number : BD011199OA2AAACA1U6D
                      This is the wrongly made payment details please provide a clarification on this
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
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                        T
                        Tirupati Vaitla
                        Jul 15, 2021
                        Resolved
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                        Resolved

                        Even though I recharged for 11 HD channels the Telugu Silver pack I could not get any. When I tried to consult the customer care, there was no response even I could not speak to them, because I could not connect to them even after 50 to 60 trials. Will you please Help me?
                        Aug 28, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 16, 2021
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          O
                          Obulesh Obulesh
                          Jul 15, 2021
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                          Address: Vallur village vallur mandal Kadapa district
                          Website: Chrome

                          Signal isn't coming
                          Without rain
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            A
                            Akash Nathan
                            Jul 15, 2021
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                            Sun direct,

                            Yesterday I recharged for 238.42 (14/7/2021) but it wasn't successful. The amount is debited. This is happening for the second time. the first time I tried to complain but the representative said that they haven't received the amount or showing any transaction but my amount was debited and didn't return.
                            Please take action immediately.

                            Sun direct card no: [protected].
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              C
                              [email protected]
                              Jul 15, 2021
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                              Address: chennai

                              Date : 09/07/2021 Transaction no [protected]
                              SUN DIRECT TV PRIVATE, CHENNAI, IN Rs 255 debited
                              &
                              Date : 09/07/2021 Transaction no [protected]
                              SUN DIRECT TV PRIVATE, CHENNAI, IN Rs 255 debited

                              &
                              Debit Card
                              Date : 09/07/2021- Transaction no VIN/SUN DIRECT /[protected]/[protected] - Rs 255 debited
                              above all transaction amount debited & but racharge failure
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              [email protected]'s [Complaint's author] reply, Jul 25, 2021
                              Smart card no
                              10469982119

                              & Mob : 9989123783 (I tried recharge for my neighbor).
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                                A
                                Abdu@Razu
                                Jul 14, 2021
                                Resolved
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                                Resolved

                                I have recharged my dth account via quick charge in sundirect.in, on 14/07/2021 at around 3:05 pm .
                                I tried via gpay 2 times and via debit card another time .
                                In these 3 times money got deducted but the recharge status is showing failed. Transaction references are : 37694259,
                                37694153 and 37695854. I tried calling customer care and also mailed on the shown mail id provided on there website but no response happened from there side.
                                Please refund my payment and confirm me. My mobile number is ([protected])
                                +3 photos
                                Jul 14, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 18, 2021
                                Sun Direct Customer Care's response                                 "Dear sir,

                                As per conversation, customer complaint regarding amount reversal informed to customer amount will be reversed to your bank account within 7-10 working days And same has been clarified from our end

                                Regards,

                                Sun Direct Team."
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                                  D
                                  deepthi m.r
                                  Jul 13, 2021
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I had recharge my sundirect through debit card and google pay but both time payment successful, recharge failed. Third time it got recharged, please help with refund process
                                  +2 photos
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 14, 2021
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
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                                    T
                                    tango10
                                    Jul 13, 2021
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                                    Address: Bangalore

                                    I recharged my Sun Direct account for Rs.199 from the sun direct app, the amount has been detected but the recharge was not done.. and I visited the nearest store to get it recharged.. but the amount has not yet refunded.. and the recharge has been done twice, so I need the sum of Rs. 398 to be refunded to my account as soon as possible.
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
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                                      G
                                      Godswill Wilson
                                      Jul 13, 2021
                                      Resolved
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                                      Resolved

                                      Address: Tamil Nadu

                                      Whenever tried to reach customer care its totally useless. There are numbers for 24/7 support which says busy or the number does not exist and the same goes to Tollfree number with the IVR tries to transfer the call to an CSR executive
                                      Aug 15, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 14, 2021
                                      Sun Direct Customer Care's response                                       "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
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                                        H
                                        Haris 7244
                                        Jul 12, 2021
                                        Resolved
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                                        Resolved

                                        Website: Sundirect.in

                                        Recharge status is failed, but amount is gone by account
                                        +1 photos
                                        Aug 14, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 14, 2021
                                        Sun Direct Customer Care's response                                         "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
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