Submit a Complaint
Claimed

Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Sun Direct

Having problems with Sun Direct?

File a complaint and get it resolved by Sun Direct customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Satellite, Cable DTH TV
Sun Direct

Sun Direct reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
krushnaks
Jul 25, 2021
Report
Copy

Address: Chennai

Sir I had done a recharge for my relative. Since there was a transaction failure I had tried thrice and my account got debited all the three times. It was done on 24th July 2021. Recharge has been done thrice. I want refund for the two attempts. The smart card no. [protected].
Sun Direct customer support has been notified about the posted complaint.
View replies
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Deepadharshini
    Jul 23, 2021
    Resolved
    Report
    Copy
    Resolved

    On 17 July we did recharge for Rs.1194 online in www.sundirect.in website and it came transaction failed, but the amount got deducted from the bank account.We did recharge for Tamil economy pack for 6 months.
    Jul 27, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Jul 23, 2021
    Sun Direct Customer Care's response     "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Jul 24, 2021
    Updated by Deepadharshini     My sun direct registered number is [protected]. You can contact me in [protected]
    Verified Support
    Jul 27, 2021
    Sun Direct Customer Care's response     Dear Sir,

    As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

    Regards,

    Sun Direct Team.
    Verified Support
    Jul 27, 2021
    Sun Direct Customer Care's response     Dear Sir,

    As per conversation, customer complaint regarding Wrong recharge issue and same has been resolved from our end.

    Regards,

    Sun Direct Team.
    View replies
    My sun direct registered number is [protected]. You can contact me in [protected]
    Reply
    Helpful
    4 other people found this review helpful
    4 found this helpful
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Suresh Kothur
      Jul 21, 2021
      Report
      Copy

      Address: Sirpur t

      Money is deleted I can't be not channels
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mhd. haseeb
        Jul 21, 2021
        Report
        Copy

        Recharged for Malayalam Value Pack

        Name: MAMMADKOYUA
        SMC/CUST#[protected]
        Amount: 258.00
        Transaction ID:38053037

        Amount deducted, but recharge failed.
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          kasinarayana
          Jul 20, 2021
          Report
          Copy

          I forgot my Sun Direct Four Digit Passcode.
          Can you help me.
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            [email protected]
            Jul 20, 2021
            Resolved
            Report
            Copy
            Resolved

            Our smartcard number is: [protected]
            I have taken a 1-year subscription pack from sun direct with 6 more months remaining. Currently, the service is not working.
            I would like to disconnect the service and get a refund as per TRAI regulation. Neither the call center nor the dealer is accepting the disconnecting/refund reuqest.
            Jul 29, 2021
            Complaint marked as Resolved 
            Company fixed the service issue.
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
            Reply
            [email protected]'s [Complaint's author] reply, Jul 22, 2021
            It is provided in the Complaint itself. Looks like you have not read. It is 41154 852 994
            Dear Sir,

            As per the conversation customer complaint about signal related issue same has been resolved from our end.

            Regards,

            Sun Direct Team.
            Reply
            Dear Sir,

            As per the conversation customer complaint about signal related issue same has been already resolved from our end.

            Regards,

            Sun Direct Team.
            Reply
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              Charles George
              Jul 19, 2021
              Resolved
              Report
              Copy
              Resolved

              I have tried to recharge many times but the amount gets deducted from my account but the recharge was unsuccessful. I tried to contact them via telephone but they are busy always. Their website is also not working. totally dissatisfied with sun direct services and their website.
              Aug 21, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Jul 20, 2021
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,

              Sun Direct Team.""
              "
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sindhu Devi Rajasekar
                Jul 19, 2021
                Report
                Copy

                Address: 1/82 north street, sirugudi, dindugul district.
                Website: sun direct recharge online

                I have recharged my sun direct today 19-07-21 for one moth pack Rs 199 Tamil pack amount was debited from my amount, but recharge not completed. i lost my amount. please refund it sir/madam
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team.""
                "
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Seetaramu Ramu
                  Jul 19, 2021
                  Report
                  Copy

                  Address: Komarada kothavalasa

                  Telugu channel ki recharge chesthe vere channel ki recharge iendhi ...Telugu channel ravatam ledhu
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team.""
                  "
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Giri Tharan
                    Jul 18, 2021
                    Report
                    Copy

                    Getting scroll message in bottom of the display... Getting irritated wile watching cricket... Can't able to see the score
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Raghav G N
                      Jul 18, 2021
                      Report
                      Copy

                      Address: No 43,19th main,11th cross,Gajendranagar,BSK 3RD Stage,Avalahalli

                      Amount was deducted from my account but recharge was unsuccessful.my registered mobile number is [protected].Totally around 90 rupees was deducted from my account.
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Afridi Alaudheen
                        Jul 18, 2021
                        Report
                        Copy

                        Address: Cellu meeran nagar,, Opposite to Cellu meeran nagar mosque, pallapatti

                        I was attempting to recharge my sun direct dth today by mistake I made payment for wrong number which got successful transaction.here I have attached the details for your verification Payer mobile number : [protected]
                        Sun Direct TV subscriber id : [protected]
                        BBPS Reference Number : BD011199OA2AAACA1U6D
                        This is the wrongly made payment details please provide a clarification on this
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tirupati Vaitla
                          Jul 15, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Even though I recharged for 11 HD channels the Telugu Silver pack I could not get any. When I tried to consult the customer care, there was no response even I could not speak to them, because I could not connect to them even after 50 to 60 trials. Will you please Help me?
                          Aug 28, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 16, 2021
                          Sun Direct Customer Care's response                           "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            O
                            Obulesh Obulesh
                            Jul 15, 2021
                            Report
                            Copy

                            Address: Vallur village vallur mandal Kadapa district
                            Website: Chrome

                            Signal isn't coming
                            Without rain
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Akash Nathan
                              Jul 15, 2021
                              Report
                              Copy

                              Sun direct,

                              Yesterday I recharged for 238.42 (14/7/2021) but it wasn't successful. The amount is debited. This is happening for the second time. the first time I tried to complain but the representative said that they haven't received the amount or showing any transaction but my amount was debited and didn't return.
                              Please take action immediately.

                              Sun direct card no: [protected].
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team."
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                [email protected]
                                Jul 15, 2021
                                Report
                                Copy

                                Address: chennai

                                Date : 09/07/2021 Transaction no [protected]
                                SUN DIRECT TV PRIVATE, CHENNAI, IN Rs 255 debited
                                &
                                Date : 09/07/2021 Transaction no [protected]
                                SUN DIRECT TV PRIVATE, CHENNAI, IN Rs 255 debited

                                &
                                Debit Card
                                Date : 09/07/2021- Transaction no VIN/SUN DIRECT /[protected]/[protected] - Rs 255 debited
                                above all transaction amount debited & but racharge failure
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
                                [email protected]'s [Complaint's author] reply, Jul 25, 2021
                                Smart card no
                                10469982119

                                & Mob : 9989123783 (I tried recharge for my neighbor).
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Abdu@Razu
                                  Jul 14, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I have recharged my dth account via quick charge in sundirect.in, on 14/07/2021 at around 3:05 pm .
                                  I tried via gpay 2 times and via debit card another time .
                                  In these 3 times money got deducted but the recharge status is showing failed. Transaction references are : 37694259,
                                  37694153 and 37695854. I tried calling customer care and also mailed on the shown mail id provided on there website but no response happened from there side.
                                  Please refund my payment and confirm me. My mobile number is ([protected])
                                  Jul 14, 2021
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 18, 2021
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  As per conversation, customer complaint regarding amount reversal informed to customer amount will be reversed to your bank account within 7-10 working days And same has been clarified from our end

                                  Regards,

                                  Sun Direct Team."
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    deepthi m.r
                                    Jul 13, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hi,

                                    I had recharge my sundirect through debit card and google pay but both time payment successful, recharge failed. Third time it got recharged, please help with refund process
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 14, 2021
                                    Sun Direct Customer Care's response                                     "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      tango10
                                      Jul 13, 2021
                                      Report
                                      Copy

                                      Address: Bangalore

                                      I recharged my Sun Direct account for Rs.199 from the sun direct app, the amount has been detected but the recharge was not done.. and I visited the nearest store to get it recharged.. but the amount has not yet refunded.. and the recharge has been done twice, so I need the sum of Rs. 398 to be refunded to my account as soon as possible.
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        Godswill Wilson
                                        Jul 13, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Tamil Nadu

                                        Whenever tried to reach customer care its totally useless. There are numbers for 24/7 support which says busy or the number does not exist and the same goes to Tollfree number with the IVR tries to transfer the call to an CSR executive
                                        Aug 15, 2021
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 14, 2021
                                        Sun Direct Customer Care's response                                         "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Trans Media Network
                                          1
                                          (6)
                                          Reliance BigTV
                                          1.2
                                          (3246)
                                          Tata Sky
                                          2.1
                                          (12316)