Sun Direct Complaints & Reviews

Hi Team,

I have recharged my sun direct account with 279 pack on 14/10/2021. But my recharge is not updated yet. The money was debited from my bank account and was shown as a successful transaction in PhonePe app

I have called phonepe customer care and was informed that the issue is with the biller and closed the ticket from their end.

No response from sun direct customer care till now.

Now please load the money to my sun direct account or refund it!!

Cell - [protected]

I have recharged my sun direct dth today morning i.e at[protected] at 8:20 am and my account is not active till now when i hae contacted the customer care is saying that as i have used third party application like paytm it's taking long .and it may take 24 to 48 hours to recharge my account

Recharge 242. 00 is successful but not reflecting tv

Respected,
I am living in thane Maharashtra, I was connected sun direct before 1 years.
After 3 mounths my network was not working properly,
I am trayning to complaint but no budy any one person to received my call including company castemer care contact no like [protected]
Kindly do the ligal action on currapted people
Regards
Prakash Kadam
CDSN no [protected]

My sundirect dth smart card no : [protected]
cr id : CR[protected]
reg phone number: [protected]

i have today recharged my account through the sundirect website using quick recharge option amount : rs.297 paid through google pay
the amount has been deducted from my bank but the recharge has not been reflected in my account
upi transaction id :[protected]
google pay transaction id : CICAgOD6qvvGUw
kindly recharge my account or refund the money kindly do the needful thanking you

Sir, my sun direct was showing failed to load IFCP image please clear that problem.

My smart Card number : [protected]
Phone pe transaction id : T2110080801230172414339
Collect id : PTM2021100821377837018320

I recharge my sun direct with Rs. 210 via  sun direct android app with UPI as payment option.
Once i gave my upi id of  phone pe, i received request to pay amount of rs. 210 to  SUN DIRECT  TV PRIVATE LIMITED from phone pe  for which i switch to  phone pe app & completed the transaction successfully and when i switched back to  Sun direct app it showed "Illegal Approach".
But amount of Rs. 210 is already debited from bank account & not reflecting in my  sun direct account.
Please refund my amount of rs. 210 as soon as possible.

I am facing consistent payment failures while doing a recharge. After that I have to make multiple calls to get a confirmation. I have been chasing the sundirect nodal team for the last 1 year to get this resolved. Till date issue has not been resolved.

Sundirect of late is not been transparent when it comes to displaying the price details of subscription packs in their web site. This was not the case 9 months back. I have been sending mails to the sundirect nodal team. They have not resolved this issue till date. Please help in resolving this issue and direct the sundirect leadership to be transparent and keep their website portal in good condition

I had recharged my sun direct account number: [protected] through G pay with Rs 229. The recharge was successful but not reflected and still TV showing that need to recharge. The recharge approval reference number was [protected].kindly resolve the issue ASAP.

I've made a payment for 6 months subscription of telugu value pack. The money have been deducted but my sundirect account is still not reflected with that amount and asking to pay the bill.

Today 3/10 /2021 I recharged my [protected] through UPI phone pay and amount deducted but my sun direct account not recharged.

My name is Nixon Joy. For the last 4 days (from 29/09/2021), I am not receiving the malayalam channel Asianet. Only this channel is not working. In this channel, The video and audio is stuck and sometimes it shows No signal. I contacted the customer care and told them about it on 29/09. They told me that, if only one channel has this problem. Then it is due to the signal from the channel, and they can't do anything, and the channel will be back within hours.
On the next day, I again contacted them, then they told that a technician will come and will check the problem. On Friday (01/10/21) he came and simply removed and reinserted the smart card and checked the antenna connection and the problem is not solved. He collected 180/- rupees from me. He said it's the problem of the channel, the channel is upgrading and so on, and the channel will be back by 6pm on 01/10/2021. But the problem is not solved.
Yesterday (02/10/2021), I contacted him, then he said we will first replace the cable, it costs 12 rupees per metre. I asked him why would we change the cable, except the channel Asianet, all other channels are working. Then he said I don't know. Then I asked him, What if the problem is not solved after replacing the cable, then he said we have to change the set top box.
Anyway he will be coming today(03/10/2021) to change the cable.
I don't know what they are doing. My set top box was changed once within a year due to this same problem. I think they are doing this on purpose to earn more money from people by cheating us.
Today I will check, if the problem will be solved of not. If not, Then I will change the connection...

I was raise so many complaints for 2 years on Sun Direct customer care & their nodal officers for adding so many major( paid & free to air) channels on their DTH whichs not available on their platform .When channels are already offered to them but Sun Direct didn't added any offered channels (like zee network channels).
I told them that when channels are already offered your company so why aren't adding those channels. But they didn't listen to me.

My cdn no [protected] yesterday im recharged through gpay . But this amount not added to my sun direct. Please resolve my problem. Im lot of time to call cc centre, there is no use plece hell us

I have recharged the payment through gpay in gpay it's done but not activated in sundirect app please find it

My base pack sundirect expires today. Hence recharged with same base pack today in sundorect mobile app using upi option (phonepe). The amount was debited from my account and sent to sundirect upi. The payment was successfull from phonepe. But recharge was not done. In sundirect app, it showed "something went wrong"....

Recharged Sun direct Dish 2 weeks back and my due date is Oct 11.

Channels are not working and the today date is 26-Sep.

Tried customer care number but it didn't help. Kindly activate ASAP

My Smart card no : [protected]

Thanks

Dear Sir,

Please confirm the status of following payments made on 24 September 2021 to Sun Direct.

Transaction ID : S15843669 for Rupees 229.
POS:PayuPayments
P/Gurgaon/[protected]

Transaction ID : S15523187 for Rupees 229.
POS:PayuPayments
P/Gurgaon/[protected]

Thank you in advance for your reply.

Regards,

No customer support and 3 channel add for 1 year not visible. All customer care number is fake