Sun Direct Complaints & Reviews

The amount has been debited from my bank but recharge is not done. Please solve the problem or refund the amount to my bank...

Noushad
Malappuram district
Phone. [protected]
Smart card/CDSN No. [protected]

Recharged the Sun direct with 3 months coverage on today at 4.30 pm. But still now not connected the channels. I tried a lot of time to customer care but no one pig the call. This is a worst customer support from Sun direct. Pls do quickly. Otherwise I will switch over to other operator.

ID [protected]

2 channels are not working looks completely blank all of a sudden . These channels are already paid which is part of the package recharged till April 2022. When complained to the customer care they say it is because the set up box is old and has to be installed with new one, as some channels are updated with high frequencies, until you don't change the set up box with additional money it won't work. Being a customer since 2009 they are least bothered to solve the issue and asking to pay for the services if technician has to solve this issue and also for only 2 channels not working they are forcing the customer to replace a new set up box by providing extra charges for the same. Very bad CC service and serious actions has to be taken against the company for looting the customer.

The amount has been debited from my bank but recharge is not done. Please solve the problem or refund the amount to my bank.

I have recharged my sundirect with 240/- for Telugu economy plan through the sun direct website Portal but it shows transaction failed whereas the amount is debited.

Refference number[protected]

Kindly solve the issue before my previous pack ends.

I would like to request for a refund as my payment for the sun direct plan got mismatched for the older setup box number - [protected] ( MG Daniel - [protected] ) and payment of 653 plan was done on this Id.
This account was closed in November as the setup box had some issues and was replaced.

That's why requesting you to initiate the refund process and you can contact me at the number mentioned below.
Shibin sajeev - [protected],
email- [protected]@gmail.com

Thank you

1. My setup box after recharge it's not working, called customer care they are forcing me to upgrade setup box, reason software upgrade- if you upgrade software why customer should take that pain and it's not free of cost we have to pay amount on it? What kind of justice is this and similar thing happened in dish tv they have upgraded with any charges what's special with sun direct ?
2. Customer care person speaks in such a way I never seen any cc with this worst languages / attitude. Openly they are challenging customer if you want services upgrade the setup box or else leave we don't have any other solution. And he says if you want file a case go and do we don't care. So I want how bad is your customer care?
3. I know it can working without software updates coz untill today it was working all of sudden it will not ask for upgrade.

Payment was done for hd channels..but it is not updated

Made payment for vijay hd sun hd and ktv hd but not updated in sundirect app

Hi, I have an sun direct hd setup box and I got an software update on 13/12/2021 time @ nearly 4:00pm..after software update my Setup box not working, I spoke to customer care regarding this issue and I didn't get proper solution for this issue and I asked to raise compilent and I got call from local sundirect office and they asked to share screen shot after setup box was on...they seen the screen shot and told the setup box should be replaced..and...

My cdsn no: [protected]

This company named Sun direct has chosen a new technique to steal people's money in the name of OTA UPGRADE.

without informing us, they forcefully send a OTA upgrade to set-top boxes and make it corrupted, so that the set-top box should not work again...

Then, they will send a technician to change the set-top box and charge 1000rs... this happens as soon as your warranty expires...

It happened to many people, it's their new way to steal as much as Money they can...

I hope no one will get into this trap, ...

PLEASE DO NOT BUY SUN DIRECT SETTOP BOXES...YOU WILL LOOSE 1000'S Of Rupees every year...

Hello, I'm Satheesh from Cuddalore district, Tamilnadu. Recently contacted Sun direct for "No Signal" issue. Initially, their response was not fair and they asked me to pay money to get this issue addressed. I denied saying that it's not a consumer responsibility, sun direct or their representative should own the responsibility. As a consumer, I can only pay for the monthly rent. Even after several discussion, they denied and finally took 375 rupees without providing a receipt. With this I completely felt like cheated. Upon further pressure from my side, they have provided the hand written bill which proves they are not professional also they assume the consumers as illiterates
Here, are the questions I have it in my mind. Please respond
1. Who should own the responsibility in case of an issue in the setup box/installation they initially provided?
2. In case consumer owns the responsibility, where it is clearly mentioned about the hardware replacement charge & service charge should be owned by consumer (not oral communication)
3. I heard from sun direct representative that they won't provide receipt for all these charges and that's the usual practice they follow since decades. Is that true?
4. Finally it's all about the attitude. They denied to answer my questions and bluntly told me to do whatever I can. Also, they quote that everyone is paying without asking anything and you don't you.
With all the above, I personally feel that there is no ethic, moral and transparency.

I have wrongly recharged tamail pack instead of telugu pack so please change it to telugu pack
Sundirect card no - [protected]
Mobile no - [protected]

I purchage a sun dth box on 29/11/2021 . i have paid for high defination set of box but he has provie me a normal defination box .customer care agent confirms me it is normal set of box but the dristibutor challanging me it is high defination box .

cdsn no;[protected]
mobile no ; [protected]
dealer name ; mridul mallik
dealer phone ;[protected]

I recharged by online Rs.220. But my did not credited to my DTH. It dated on[protected]. 5.30P.M.

Hai your karimnagar Branch sundirect office useless they will not give properly information to customers your branch and dealers are west fellows last 15days my sundirect are not working and they will give normal my Family said we will take new tv we want hd connection they are playing dramas to customer now that guy asking 850rs why before he didn't give information I don't want your connection and I'll complaint in social media.

Sun direct is taking tax while adding amount to the sun direct account. And they are taking tax again while we are subscribing the channels using the amount we have added earlier. This result as double tax .Need to stop this double tax on their consumers

I am trying to activate my Sundirect channel from long time through customer Care.please do something to activat my channel.No:( [protected])

I have recharged 2 days before of amount 200 but service is not active yet my CDSN is [protected]

[protected] card number
Complaint number
SR[protected]
Date[protected]
Vadasserikara 689662
RAJESH KUMAR Mob- [protected]

days back raise compliant customer care error message shown, customer care says new dth techician not visit my home and he remarked problem resolved. back compliant customer care also no response and feed back given . i feel very bad to purchase sundirect DTH.